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Business Process Outsourcing (BPO) enables industries in outsourcing their responsibilities or operations of a process to third-party service providers. The front office BPO services are services related to customer interactions such as inbound or outbound sales, help desks, customer service centres, and telemarketing. The front office BPO services also include document management services such as accounting and finance.
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The practice adopted by prominent industries of hiring an external organisation for performing their business functions at front end, such as troubleshooting, and data management has witnessed a substantial upsurge in the recent past. The front office BPO services enable these industries in saving time, and operational & labour costs.
Industries have huge expertise on design & development of their products, but fall short of customer services owing to limited bandwidth and lack of access to resources unavailable internally. This further leads the industries towards outsourcing their operations to a front office BPO, which leverages its global knowledge base in accessing world class capabilities.
Several predominant industries are focusing on offshoring their operations to front office BPOs for expansion of their businesses, by gaining access to new markets, and relocating their product base or point of service delivery to areas closer to their end-users. Offshoring enables the industries in mitigating risks, with external companies handling their business functions that are challenging to manage & control, meanwhile realising their benefits.
The global market for front office BPO services has fared well over the recent past, supported by rapid economic expansion and soaring revenue in finance & accounting, human resource, insurance, and customer relations management.
A number of competitive benefits are being brought by outsourcers while aiming to win new businesses, with the most lucrative among these being emergence of data protection provisions and digital channel management capabilities. Among decision makers, outsourcing is however considered to be unfavourable, which in turn is likely to limit market expansion efforts.
According to a latest research study developed by Future Market Insights (FMI), the global front office BPO services market will exhibit a high single-digit CAGR during the forecast period 2017 to 2022. Revenues from the global market for front office BPO services are estimated to exceed US$ 200,000 Mn by 2022-end.
Region-wise, the front office BPO services market is expected to remain the most lucrative in North America, followed by Europe, in terms of revenues. Revenues from the market in North America are estimated to reach approximately US$ 70,000 Mn by 2022-end. However, the market in North America and Europe are projected to reflect relatively lower CAGRs than all the other regional segments through 2022.
On the basis of service, revenues from front office BPO services for document management are expected to witness a healthy increase, to account for over one-third share of the market throughout the forecast period. Document management services are expected to create an absolute $ opportunity of over US$ 16,000 Mn between 2017 and 2022.
Manufacturing, BFSI, and healthcare & pharmaceuticals will remain the most lucrative verticals in the global front office BPO services market. Revenues from front office BPO services for these verticals are projected to collectively account for over half share of the market during the forecast period.
FMI’s report has offered insights on key companies operating in the global front office BPO services market, which include Xerox Corporation, Hewlett Packard Enterprise Co., Convergys Corp., Sitel Worldwide Corporation, IBM Global Services, Williams Lea Limited, Ricoh USA, Inc., Atento S.A., Alliance Data Systems Corporation, and TeleTech Holdings, Inc.
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Region :
Service Type :
Vertical :
The growth outlook for the front office BPO services market is predicted to advance at a CAGR of 7.4% from 2022-to 2032.
The North American regions are anticipated to represent the largest share of the front office BPO services market during the forecast period.
The front office BPO services market is likely to hold a valuation of US$ 408387.85 million by 2032.
The manufacturing, BFSI, and healthcare & pharmaceuticals industry sectors are likely to remain the key drivers in the front office BPO services market.
1. Global Front Office BPO Services Market - Executive Summary 2. Global Front Office BPO Services Market Overview 2.1. Introduction 2.1.1. Global Front Office BPO Services Market Taxonomy 2.1.2. Global Front Office BPO Services Market Definition 2.2. Global Front Office BPO Services Market Size (US$ Mn) and Forecast, 2012-2022 2.2.1. Global Front Office BPO Services Market Y-o-Y Growth 2.3. Global Front Office BPO Services Market Dynamics 2.4. Vendor Analysis 2.5. IT Priorities-BPO Services 2.6. ICT BPO Spending 2.7. Value Chain Analysis 2.8. Regulations in BPO Industry 2.9. Key Participants Market Presence(Intensity Map) 3. Global Front Office BPO Services Market Analysis and Forecast By Service Type 3.1. Global Front Office BPO Services Market Size and Forecast By Service Type, 2012-2022 3.1.1. Customer Management Services Market Size and Forecast, 2012-2022 3.1.1.1. Revenue (US$ Mn) Comparison, By Region 3.1.1.2. Market Share Comparison, By Region 3.1.1.3. Y-o-Y growth Comparison, By Region 3.1.2. Document Management Services Market Size and Forecast, 2012-2022 3.1.2.1. Revenue (US$ Mn) Comparison, By Region 3.1.2.2. Market Share Comparison, By Region 3.1.2.3. Y-o-Y growth Comparison, By Region 4. Global Front Office BPO Services Market Analysis and Forecast By Vertical 4.1. Global Front Office BPO Services Market Size and Forecast By Vertical, 2012-2022 4.1.1. BFSI Market Size and Forecast, 2012-2022 4.1.1.1. Revenue (US$ Mn) Comparison, By Region 4.1.1.2. Market Share Comparison, By Region 4.1.1.3. Y-o-Y growth Comparison, By Region 4.1.2. Manufacturing Market Size and Forecast, 2012-2022 4.1.2.1. Revenue (US$ Mn) Comparison, By Region 4.1.2.2. Market Share Comparison, By Region 4.1.2.3. Y-o-Y growth Comparison, By Region 4.1.3. Healthcare & Pharmaceuticals Market Size and Forecast, 2012-2022 4.1.3.1. Revenue (US$ Mn) Comparison, By Region 4.1.3.2. Market Share Comparison, By Region 4.1.3.3. Y-o-Y growth Comparison, By Region 4.1.4. Retail & Consumer Goods Market Size and Forecast, 2012-2022 4.1.4.1. Revenue (US$ Mn) Comparison, By Region 4.1.4.2. Market Share Comparison, By Region 4.1.4.3. Y-o-Y growth Comparison, By Region 4.1.5. IT & Telecommunication Market Size and Forecast, 2012-2022 4.1.5.1. Revenue (US$ Mn) Comparison, By Region 4.1.5.2. Market Share Comparison, By Region 4.1.5.3. Y-o-Y growth Comparison, By Region 4.1.6. Aerospace & Defense Market Size and Forecast, 2012-2022 4.1.6.1. Revenue (US$ Mn) Comparison, By Region 4.1.6.2. Market Share Comparison, By Region 4.1.6.3. Y-o-Y growth Comparison, By Region 4.1.7. Education Market Size and Forecast, 2012-2022 4.1.7.1. Revenue (US$ Mn) Comparison, By Region 4.1.7.2. Market Share Comparison, By Region 4.1.7.3. Y-o-Y growth Comparison, By Region 4.1.8. Services & Logistics Market Size and Forecast, 2012-2022 4.1.8.1. Revenue (US$ Mn) Comparison, By Region 4.1.8.2. Market Share Comparison, By Region 4.1.8.3. Y-o-Y growth Comparison, By Region 4.1.9. Other Vertical Market Size and Forecast, 2012-2022 4.1.9.1. Revenue (US$ Mn) Comparison, By Region 4.1.9.2. Market Share Comparison, By Region 4.1.9.3. Y-o-Y growth Comparison, By Region 5. Global Front Office BPO Services Market Analysis and Forecast By Region 5.1. Global Front Office BPO Services Market Size and Forecast, 2012-2022 5.1.1. North America Front Office BPO Services Market Size and Forecast, 2012-2022 5.1.1.1. Revenue (US$ Mn) Comparison, By Service Type 5.1.1.2. Revenue (US$ Mn) Comparison, By Vertical 5.1.2. Latin America Front Office BPO Services Market Size and Forecast, 2012-2022 5.1.2.1. Revenue (US$ Mn) Comparison, By Service Type 5.1.2.2. Revenue (US$ Mn) Comparison, By Vertical 5.1.3. Europe Front Office BPO Services Market Size and Forecast, 2012-2022 5.1.3.1. Revenue (US$ Mn) Comparison, By Service Type 5.1.3.2. Revenue (US$ Mn) Comparison, By Vertical 5.1.4. Japan Front Office BPO Services Market Size and Forecast, 2012-2022 5.1.4.1. Revenue (US$ Mn) Comparison, By Service Type 5.1.4.2. Revenue (US$ Mn) Comparison, By Vertical 5.1.5. APEJ Front Office BPO Services Market Size and Forecast, 2012-2022 5.1.5.1. Revenue (US$ Mn) Comparison, By Service Type 5.1.5.2. Revenue (US$ Mn) Comparison, By Vertical 5.1.6. MEA Front Office BPO Services Market Size and Forecast, 2012-2022 5.1.6.1. Revenue (US$ Mn) Comparison, By Service Type 5.1.6.2. Revenue (US$ Mn) Comparison, By Vertical 6. North America Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022 6.1. US Front Office BPO Services Market Size and Forecast, 2012-2022 6.1.1. Revenue (US$ Mn) Comparison, By Service Type 6.1.2. Revenue (US$ Mn) Comparison, By Vertical 6.2. Canada Front Office BPO Services Market Size and Forecast, 2012-2022 6.2.1. Revenue (US$ Mn) Comparison, By Service Type 6.2.2. Revenue (US$ Mn) Comparison, By Vertical 7. Latin America Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022 7.1. Brazil Front Office BPO Services Market Size and Forecast, 2012-2022 7.1.1. Revenue (US$ Mn) Comparison, By Service Type 7.1.2. Revenue (US$ Mn) Comparison, By Vertical 7.2. Mexico Front Office BPO Services Market Size and Forecast, 2012-2022 7.2.1. Revenue (US$ Mn) Comparison, By Service Type 7.2.2. Revenue (US$ Mn) Comparison, By Vertical 7.3. Argentina Front Office BPO Services Market Size and Forecast, 2012-2022 7.3.1. Revenue (US$ Mn) Comparison, By Service Type 7.3.2. Revenue (US$ Mn) Comparison, By Vertical 8. Europe Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022 8.1. Germany Front Office BPO Services Market Size and Forecast, 2012-2022 8.1.1. Revenue (US$ Mn) Comparison, By Service Type 8.1.2. Revenue (US$ Mn) Comparison, By Vertical 8.2. UK Front Office BPO Services Market Size and Forecast, 2012-2022 8.2.1. Revenue (US$ Mn) Comparison, By Service Type 8.2.2. Revenue (US$ Mn) Comparison, By Vertical 8.3. France Front Office BPO Services Market Size and Forecast, 2012-2022 8.3.1. Revenue (US$ Mn) Comparison, By Service Type 8.3.2. Revenue (US$ Mn) Comparison, By Vertical 8.4. Spain Front Office BPO Services Market Size and Forecast, 2012-2022 8.4.1. Revenue (US$ Mn) Comparison, By Service Type 8.4.2. Revenue (US$ Mn) Comparison, By Vertical 8.5. Italy Front Office BPO Services Market Size and Forecast, 2012-2022 8.5.1. Revenue (US$ Mn) Comparison, By Service Type 8.5.2. Revenue (US$ Mn) Comparison, By Vertical 8.6. Nordic Front Office BPO Services Market Size and Forecast, 2012-2022 8.6.1. Revenue (US$ Mn) Comparison, By Service Type 8.6.2. Revenue (US$ Mn) Comparison, By Vertical 9. Japan Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022 9.1. Japan Front Office BPO Services Market Size and Forecast, 2012-2022 9.1.1. Revenue (US$ Mn) Comparison, By Service Type 9.1.2. Revenue (US$ Mn) Comparison, By Vertical 10. APEJ Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022 10.1. China Front Office BPO Services Market Size and Forecast, 2012-2022 10.1.1. Revenue (US$ Mn) Comparison, By Service Type 10.1.2. Revenue (US$ Mn) Comparison, By Vertical 10.2. India Front Office BPO Services Market Size and Forecast, 2012-2022 10.2.1. Revenue (US$ Mn) Comparison, By Service Type 10.2.2. Revenue (US$ Mn) Comparison, By Vertical 10.3. Malaysia Front Office BPO Services Market Size and Forecast, 2012-2022 10.3.1. Revenue (US$ Mn) Comparison, By Service Type 10.3.2. Revenue (US$ Mn) Comparison, By Vertical 10.4. Thailand Front Office BPO Services Market Size and Forecast, 2012-2022 10.4.1. Revenue (US$ Mn) Comparison, By Service Type 10.4.2. Revenue (US$ Mn) Comparison, By Vertical 10.5. Singapore Front Office BPO Services Market Size and Forecast, 2012-2022 10.5.1. Revenue (US$ Mn) Comparison, By Service Type 10.5.2. Revenue (US$ Mn) Comparison, By Vertical 10.6. Australia Front Office BPO Services Market Size and Forecast, 2012-2022 10.6.1. Revenue (US$ Mn) Comparison, By Service Type 10.6.2. Revenue (US$ Mn) Comparison, By Vertical 11. MEA Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022 11.1. GCC Countries Front Office BPO Services Market Size and Forecast, 2012-2022 11.1.1. Revenue (US$ Mn) Comparison, By Service Type 11.1.2. Revenue (US$ Mn) Comparison, By Vertical 11.2. South Africa Front Office BPO Services Market Size and Forecast, 2012-2022 11.2.1. Revenue (US$ Mn) Comparison, By Service Type 11.2.2. Revenue (US$ Mn) Comparison, By Vertical 11.3. Nigeria Front Office BPO Services Market Size and Forecast, 2012-2022 11.3.1. Revenue (US$ Mn) Comparison, By Service Type 11.3.2. Revenue (US$ Mn) Comparison, By Vertical 11.4. Israel Front Office BPO Services Market Size and Forecast, 2012-2022 11.4.1. Revenue (US$ Mn) Comparison, By Service Type 11.4.2. Revenue (US$ Mn) Comparison, By Vertical 12. Global Front Office BPO Services Market Company Share, Competition Landscape and Company Profiles 12.1. Company Share Analysis 12.2. Competition Landscape 12.3. Company Profiles 12.3.1. Xerox Global Services 12.3.2. Hewlett Packard Enterprise Co. 12.3.3. Convergys Corp. 12.3.4. Sitel Worldwide Corporation 12.3.5. IBM Global Services 12.3.6. Williams Lea Group Limited 12.3.7. Ricoh Company, Ltd. 12.3.8. Atento S.A. 12.3.9. Alliance Data Systems Corporation 12.3.10. TeleTech Holdings, Inc. 13. Research Methodology 14. Secondary and Primary Sources 15. Assumptions and Acronyms 16. Disclaimer
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TABLE 1 Global Front Office BPO Services Market Value (US$ Mn), 2012-2016 TABLE 2 Global Front Office BPO Services Market Value (US$ Mn), 2017-2022 TABLE 3 Global Front Office BPO Services Market Value (US$ Mn) and Y-o-Y, 2015-2022 TABLE 4 Global Customer Management Services Segment Value (US$ Mn), By Region 2012-2016 TABLE 5 Global Customer Management Services Segment Value (US$ Mn), By Region 2017-2022 TABLE 6 Global Customer Management Services Segment Market Share, By Region 2012-2016 TABLE 7 Global Customer Management Services Segment Market Share, By Region 2017-2022 TABLE 8 Global Customer Management Services Segment Y-o-Y, By Region 2015-2022 TABLE 9 Global Document Management Services Segment Value (US$ Mn), By Region 2012-2016 TABLE 10 Global Document Management Services Segment Value (US$ Mn), By Region 2017-2022 TABLE 11 Global Document Management Services Segment Market Share, By Region 2012-2016 TABLE 12 Global Document Management Services Segment Market Share, By Region 2017-2022 TABLE 13 Global Document Management Services Segment Y-o-Y, By Region 2015-2022 TABLE 14 Global BFSI Segment Value (US$ Mn), By Region 2012-2016 TABLE 15 Global BFSI Segment Value (US$ Mn), By Region 2017-2022 TABLE 16 Global BFSI Segment Market Share, By Region 2012-2016 TABLE 17 Global BFSI Segment Market Share, By Region 2017-2022 TABLE 18 Global BFSI Segment Y-o-Y, By Region 2015-2022 TABLE 19 Global Manufacturing Segment Value (US$ Mn), By Region 2012-2016 TABLE 20 Global Manufacturing Segment Value (US$ Mn), By Region 2017-2022 TABLE 21 Global Manufacturing Segment Market Share, By Region 2012-2016 TABLE 22 Global Manufacturing Segment Market Share, By Region 2017-2022 TABLE 23 Global Manufacturing Segment Y-o-Y, By Region 2015-2022 TABLE 24 Global Healthcare & Pharmaceuticals Segment Value (US$ Mn), By Region 2012-2016 TABLE 25 Global Healthcare & Pharmaceuticals Segment Value (US$ Mn), By Region 2017-2022 TABLE 26 Global Healthcare & Pharmaceuticals Segment Market Share, By Region 2012-2016 TABLE 27 Global Healthcare & Pharmaceuticals Segment Market Share, By Region 2017-2022 TABLE 28 Global Healthcare & Pharmaceuticals Segment Y-o-Y, By Region 2015-2022 TABLE 29 Global Retail & Consumer Goods Segment Value (US$ Mn), By Region 2012-2016 TABLE 30 Global Retail & Consumer Goods Segment Value (US$ Mn), By Region 2017-2022 TABLE 31 Global Retail & Consumer Goods Segment Market Share, By Region 2012-2016 TABLE 32 Global Retail & Consumer Goods Segment Market Share, By Region 2017-2022 TABLE 33 Global Retail & Consumer Goods Segment Y-o-Y, By Region 2015-2022 TABLE 34 Global IT & Telecommunication Segment Value (US$ Mn), By Region 2012-2016 TABLE 35 Global IT & Telecommunication Segment Value (US$ Mn), By Region 2017-2022 TABLE 36 Global IT & Telecommunication Segment Market Share, By Region 2012-2016 TABLE 37 Global IT & Telecommunication Segment Market Share, By Region 2017-2022 TABLE 38 Global IT & Telecommunication Segment Y-o-Y, By Region 2015-2022 TABLE 39 Global Aerospace & Defense Segment Value (US$ Mn), By Region 2012-2016 TABLE 40 Global Aerospace & Defense Segment Value (US$ Mn), By Region 2017-2022 TABLE 41 Global Aerospace & Defense Segment Market Share, By Region 2012-2016 TABLE 42 Global Aerospace & Defense Segment Market Share, By Region 2017-2022 TABLE 43 Global Aerospace & Defense Segment Y-o-Y, By Region 2015-2022 TABLE 44 Global Education Segment Value (US$ Mn), By Region 2012-2016 TABLE 45 Global Education Segment Value (US$ Mn), By Region 2017-2022 TABLE 46 Global Education Segment Market Share, By Region 2012-2016 TABLE 47 Global Education Segment Market Share, By Region 2017-2022 TABLE 48 Global Education Segment Y-o-Y, By Region 2015-2022 TABLE 49 Global Services & Logistics Segment Value (US$ Mn), By Region 2012-2016 TABLE 50 Global Services & Logistics Segment Value (US$ Mn), By Region 2017-2022 TABLE 51 Global Services & Logistics Segment Market Share, By Region 2012-2016 TABLE 52 Global Services & Logistics Segment Market Share, By Region 2017-2022 TABLE 53 Global Services & Logistics Segment Y-o-Y, By Region 2015-2022 TABLE 54 Global Other Vertical Segment Value (US$ Mn), By Region 2012-2016 TABLE 55 Global Other Vertical Segment Value (US$ Mn), By Region 2017-2022 TABLE 56 Global Other Vertical Segment Market Share, By Region 2012-2016 TABLE 57 Global Other Vertical Segment Market Share, By Region 2017-2022 TABLE 58 Global Other Vertical Segment Y-o-Y, By Region 2015-2022 TABLE 59 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 60 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 61 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 62 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 63 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 64 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 65 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 66 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 67 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 68 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 69 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 70 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 71 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 72 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 73 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 74 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 75 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 76 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 77 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 78 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 79 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 80 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 81 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 82 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 83 US Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 84 US Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 85 US Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 86 US Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 87 Canada Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 88 Canada Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 89 Canada Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 90 Canada Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 91 Brazil Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 92 Brazil Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 93 Brazil Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 94 Brazil Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 95 Mexico Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 96 Mexico Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 97 Mexico Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 98 Mexico Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 99 Argentina Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 100 Argentina Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 101 Argentina Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 102 Argentina Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 103 Germany Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 104 Germany Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 105 Germany Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 106 Germany Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 107 UK Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 108 UK Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 109 UK Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 110 UK Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 111 France Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 112 France Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 113 France Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 114 France Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 115 Spain Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 116 Spain Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 117 Spain Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 118 Spain Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 119 Italy Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 120 Italy Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 121 Italy Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 122 Italy Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 123 Nordic Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 124 Nordic Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 125 Nordic Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 126 Nordic Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 127 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 128 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 129 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 130 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 131 China Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 132 China Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 133 China Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 134 China Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 135 India Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 136 India Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 137 India Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 138 India Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 139 Malaysia Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 140 Malaysia Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 141 Malaysia Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 142 Malaysia Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 143 Thailand Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 144 Thailand Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 145 Thailand Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 146 Thailand Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 147 Singapore Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 148 Singapore Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 149 Singapore Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 150 Singapore Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 151 Australia Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 152 Australia Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 153 Australia Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 154 Australia Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 155 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 156 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 157 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 158 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 159 South Africa Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 160 South Africa Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 161 South Africa Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 162 South Africa Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 163 Nigeria Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 164 Nigeria Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 165 Nigeria Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 166 Nigeria Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 TABLE 167 Israel Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 TABLE 168 Israel Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 TABLE 169 Israel Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 TABLE 170 Israel Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022
FIG. 1 Global Front Office BPO Services Market Value (US$ Mn), 2012-2016 FIG. 2 Global Front Office BPO Services Market Value (US$ Mn) Forecast, 2017-2022 FIG. 3 Global Front Office BPO Services Market Value (US$ Mn) and Y-o-Y, 2015-2022 FIG. 4 Global Customer Management Services Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 5 Global Customer Management Services Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 6 Global Customer Management Services Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 7 Global Document Management Services Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 8 Global Document Management Services Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 9 Global Document Management Services Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 10 Global BFSI Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 11 Global BFSI Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 12 Global BFSI Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 13 Global Manufacturing Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 14 Global Manufacturing Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 15 Global Manufacturing Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 16 Global Healthcare & Pharmaceuticals Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 17 Global Healthcare & Pharmaceuticals Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 18 Global Healthcare & Pharmaceuticals Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 19 Global Retail & Consumer Goods Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 20 Global Retail & Consumer Goods Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 21 Global Retail & Consumer Goods Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 22 Global IT & Telecommunication Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 23 Global IT & Telecommunication Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 24 Global IT & Telecommunication Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 25 Global Aerospace & Defense Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 26 Global Aerospace & Defense Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 27 Global Aerospace & Defense Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 28 Global Education Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 29 Global Education Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 30 Global Education Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 31 Global Services & Logistics Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 32 Global Services & Logistics Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 33 Global Services & Logistics Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 34 Global Other Vertical Segment Market Value (US$ Mn) By Region, 2012-2016 FIG. 35 Global Other Vertical Segment Market Value (US$ Mn) By Region, 2017-2022 FIG. 36 Global Other Vertical Segment Y-o-Y Growth Rate, By Region, 2015-2022 FIG. 37 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 FIG. 38 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 FIG. 39 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 FIG. 40 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 FIG. 41 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 FIG. 42 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 FIG. 43 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 FIG. 44 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 FIG. 45 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 FIG. 46 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 FIG. 47 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 FIG. 48 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 FIG. 49 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 FIG. 50 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 FIG. 51 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 FIG. 52 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 FIG. 53 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 FIG. 54 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 FIG. 55 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 FIG. 56 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022 FIG. 57 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016 FIG. 58 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022 FIG. 59 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016 FIG. 60 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022
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