Consumer Benchmarking

Implement New Practices with Consumer Benchmarking Studies

Consumer benchmarking allows organisations to evaluate their services with other similar organisations. Future Market Insights offers industry-specific consumer benchmarking programs that are geared towards helping enterprises improve their approach to consumer needs.

Implement New Practices with Consumer Benchmarking Studies

Consumer benchmarking allows organisations to evaluate their services with other similar organisations. Future Market Insights offers industry-specific consumer benchmarking programs that are geared towards helping enterprises improve their approach to consumer needs.

FMI’s approach to consumer benchmarking

  • Identify the function that needs to be benchmarked
  • Find key and potential competitor services to be benchmarked
  • Discuss methodology for comparison with client’s contact
  • Find ways to ensure that valid comparisons are made
  • Discuss the outcome with all involved
  • Implement improved working practices

FMI’s consumer benchmarking service helps businesses discover innovative ideas and approaches at the operational level.

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