The Voice over Internet Protocol (VoIP) Market is estimated to be valued at USD 60.2 billion in 2025 and is projected to reach USD 153.3 billion by 2035, registering a compound annual growth rate (CAGR) of 9.8% over the forecast period.
| Metric | Value |
|---|---|
| Voice over Internet Protocol (VoIP) Market Estimated Value in (2025 E) | USD 60.2 billion |
| Voice over Internet Protocol (VoIP) Market Forecast Value in (2035 F) | USD 153.3 billion |
| Forecast CAGR (2025 to 2035) | 9.8% |
The Voice over Internet Protocol market is experiencing rapid growth fueled by the increasing shift toward cloud communication, cost efficiency, and the demand for unified communication platforms across enterprises. Rising adoption of high speed internet and 5G infrastructure has enhanced call quality and reliability, enabling widespread use across both consumer and business segments.
Organizations are increasingly leveraging VoIP for international connectivity, collaboration tools, and integration with customer engagement platforms, reducing dependency on traditional telephony systems. Regulatory flexibility in many regions combined with the scalability of VoIP has further accelerated adoption.
The market outlook remains strong as enterprises and individuals continue to prioritize cost savings, flexibility, and seamless integration with digital workflows, ensuring sustained growth across multiple applications.
The integrated access and session initiation protocol trunking type segment is projected to represent 48.70% of total market revenue by 2025, establishing itself as the leading type. This leadership is driven by the ability of SIP trunking to deliver scalable communication channels, optimize bandwidth usage, and enable seamless integration with existing PBX systems.
Enterprises value the flexibility of SIP trunking as it reduces dependency on traditional telephony and lowers operating costs while offering superior voice quality. Furthermore, the capability to support unified communications, including voice, video, and messaging, has reinforced its adoption.
The shift from legacy ISDN lines to SIP has been accelerated by cost efficiency and operational agility, cementing this segment’s position as the dominant contributor within the type category.
The phone to phone access segment is expected to account for 52.30% of market revenue by 2025, making it the most prominent access category. This is supported by the simplicity of the communication model, which allows users to place calls without reliance on computers or complex setups.
The familiarity of this mode and the minimal technical barriers for adoption have expanded its usage among both enterprises and individual users. The reliability of phone to phone VoIP calling and its ability to support high quality, long duration conversations contribute to its preference.
Additionally, continuous enhancements in call routing and integration with mobile and landline infrastructure are further driving this segment’s growth, sustaining its leadership within access.
The international VoIP calls segment is forecasted to capture 55.60% of overall revenue by 2025, making it the dominant call category. The segment’s growth is strongly influenced by the substantial cost savings offered compared to traditional international telephony charges.
Businesses and individuals have adopted international VoIP calling to facilitate cross border communication at a fraction of conventional costs. Increased globalization, the rise of international outsourcing, and expatriate communities have reinforced demand.
Additionally, continuous improvements in call quality, lower latency, and wider broadband availability have improved user experiences, further consolidating adoption. As international connectivity requirements expand, the cost effective and reliable nature of VoIP ensures this segment maintains its position as the leading call category.
Short-term Growth: From 2020 to 2025, the Voice over Internet Protocol (VoIP) market recorded a higher CAGR of 12.27%. The pandemic and businesses' acceptance of work-from-home policies had a beneficial impact on the market. The growth was also observed due to the growing outsourcing businesses during the forecast period. The rapid implementation of digital communication products and services across the sector also fueled market growth.
Mid-term Growth: This period is likely to grow at a steady rate, as the restoration or normalization of corporate, education systems, and other entities have impacted the market growth. However, multiple businesses and outsourcing companies are still using technology to effectively communicate. It is projected that this technology is expected to continue to be used longer in its many verticals due to its accessibility, convenience, and time-saving features. The market is likely to grow steadily between 2025 and 2035.
Long-term Growth: The future of the Voice over Internet Protocol (VoIP) Market looks promising, as BFSI, remote educational, and outsourcing programs are still running and are successful. Various businesses born at the time of the pandemic are still functioning in a hybrid or remote manner, and are likely to remain the same during the forecast period. The Voice over Internet Protocol (VoIP) Market is anticipated to record a CAGR of 9.8% between 2025 and 2035.
VoIP systems evolve through many research and development projects, as well as supporting an efficient communication channel. The market is growing as a result of the quick development of ed-tech projects for distance learning and efficient course delivery in education systems.
The fifth-generation networking develops a high popularity of residential VoIP along with industrial applications. The features like call forwarding, caller ID, call waiting, and many more give residential VoIP an edge over traditional landlines.
Another factor like cloud-based communication has improved the VoIP prospects is fueling the remote workforce. The cost benefits, along with the rapidly growing adoption of SMEs, and the emergence of 5G technology, penetrating the sales of voice over internet protocol (VoIP) solutions. The rising trend of adding the mobile element to businesses is also expanding the Voice over Internet Protocol (VoIP) Market size.
The significant factors that restrict the growth of the Voice over Internet Protocol (VoIP) Market are security breaches, malicious activities, fraud, and interoperability issues. Other than that, the lack of network connectivity in remote areas of developing regions also limits the market growth.
Higher Penetration of 5G networks, along with Affordable Remote Workplaces, puts North America's market on the Top.
The Voice over Internet Protocol (VoIP) Market in North America holds the significant space in 2025.
The United States is expected to dominate the Voice over Internet Protocol (VoIP) market owing to the higher penetration of 5G and increased outsourcing. The corporate structure adopted the work-from-home or hybrid mode of working while transitioning to online communication channels such as video calls, VoIP calls, and digital calls. Businesses are looking for affordable communication solutions that are also easy to implement and learn.
The start-ups in the United States, along with the international business calling, are collectively gaining traction in the market. The increasingly expanding outsourcing industries require a dependable and cost-effective line link, which VoIP services offer.
Expanded International Businesses coupled with Higher Economical Activities Propels the Regional Growth
Asia Pacific is the hub for outsourcing, with Taiwan, China, and India growing their BPO and KPO businesses. The huge population in India and China is likely to lay a vital role in the growth of the region. With its domestic VoIP service providers, India uses the services for worldwide outsourcing in parallel to using them locally. These are the factors behind the increasing expenditure on VoIP services in Asia Pacific.
Increased Tourism with Higher Penetration of Remote Work fuels the Regional Growth
The need for good communication is growing as the number of people working and traveling increases in nations like Germany, France, Spain, and Poland. VoIP services are therefore considered the most effective. With the option of domestic and international calling, a tourist spot like Europe finds VoIP better than any other communication channel. Growing trade between different parts of Europe is also pushing businesses to adopt VoIP services. The digitizing cities, along with the early 5G deployments in spaces, are fueling the demand for voice over internet protocol (VoIP) market.
| Segment | Top Access |
|---|---|
| Top Sub-segment | Computer-to-phone |
| Expected Value in 2035/CAGR | 40% of the Global Market by 2035 |
| Segment | Top End-User |
|---|---|
| Top Sub-segment | Consumer |
| Expected Value in 2035/CAGR | 9.8% (2025 to 2035) |
By holding 40% of the global market by 2035, the computer-to-phone sector is predicted to take the lead in the access category. This growth is attributed to the higher mobility of the consumers who run a national/international business. From the meeting to the brainstorming sessions, the computer-to-phone segment comes with an inclusive approach and adds each component of a business in the loop. Access of this segment can be obtained through the installation of a VoIP adopter or VoIP application in the respected device.
By end-user, the consumer segment is likely to record a CAGR of 9.8% between 2025 and 2035. Though, residential VoIP is also thriving at a significant rate. Advanced features like call waiting, call forwarding, and caller ID are making VoIP services the preferred choice for consumers. The high popularity among residential places is likely to shape the trends for the market. The growing multi-channel applications, along with the downfall of (Plain Old Telephone Service) POTS, are also gaining traction for this segment.
The Voice over Internet Protocol (VoIP) market is dynamic and is likely to have a bright future in the forecast period. The competitors add cloud-based, AI, and machine learning elements in the VoIP services to enhance the communication experience. The vendors also try to provide personalized solutions for different outsourcing businesses.
Market Developments
The global voice over internet protocol (voip) market is estimated to be valued at USD 60.2 billion in 2025.
The market size for the voice over internet protocol (voip) market is projected to reach USD 153.3 billion by 2035.
The voice over internet protocol (voip) market is expected to grow at a 9.8% CAGR between 2025 and 2035.
The key product types in voice over internet protocol (voip) market are integrated access/session initiation protocol (sip) trunking, managed ip pbx and hosted ip pbx.
In terms of access, phone to phone segment to command 52.3% share in the voice over internet protocol (voip) market in 2025.
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Voice over Internet Protocol (VoIP) Market
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