Voice over Internet Protocol (VoIP) Market Outlook

The Voice over Internet Protocol (VoIP) Market is set to record a CAGR of 9.8% during the forecast period. The market holds a share of US$ 43.92 billion in 2023 while it is anticipated to cross a valuation of US$ 118.86 billion by 2033.

VoIP is generally used to convert voice impulses into digital signals for transmission. It also merges voice and data operations to deliver unique standard services. These services include video voice mail, instant messaging, and real-time language translation.

The growing demand for VoIP is attributed to rapid technological advancements, including video calls and audio calls. Urban cities are being penetrated by 5G technology, which has a significant amount of bandwidth, products, and services that are specifically made for high-speed transmission. Effective communications that have an impact on business growth are therefore the best alternative for each business. Scalable calling capabilities are provided by voice over internet protocol (VoIP) services.

The VoIP services include three kinds of technology, IP telephony, broadband telephony, and internet telephony. The increasing spectrum efficiency and HD video calls demand 5G bandwidths for operability. The COVID-19 pandemic has fueled a shift in corporate practices towards remote working, which has increased the requirement for efficient communication systems. The applications like Skype, WhatsApp, Line, and Viber have become more popular due to their friendly interface and innovative functioning. Voice over internet protocol (VoIP) IP) solutions have therefore started to gain popularity and are expected to continue growing. Also, the market is growing because of the adoption of cutting-edge and user-friendly programs like Viber, Line, Skype, and WhatsApp. The public's low adoption of VoIP services and the limited accessibility of high-speed networks, however, impede this expansion. Likewise, a lot of chances for market expansion are anticipated as a result of ongoing technological advancements and an increase in Research and Development spending to create technologically improved solutions.

According to the Voice over Internet Protocol (VoIP) industry outlook, increased smartphone adoption is having a direct beneficial impact on the market. The robust phone-to-phone and phone-to-computer communication channels are made possible by the 5G and LTE network connectivity. Some of the frequently used programs on cellphones, laptops, and even tablets include Skype and Google Meet. Due to the increased mobility it offers to the end user, this multichannel communication also aids in VoIP sales across the globe. Government bodies foster and use these qualities because they increase inclusion.

Attributes Details
Voice over Internet Protocol (VoIP) Market CAGR (2023 to 2033) 9.8%
Voice over Internet Protocol (VoIP) Market Size (2023) US$ 43.92 billion
Voice over Internet Protocol (VoIP) Market Size (2033) US$ 118.86 billion

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How is the Future Outlook (2023 to 2033) for Voice over Internet Protocol (VoIP) Market in Comparison to the Historical Pattern (2018 to 2022)? 

Short-term Growth: From 2018 to 2022, the Voice over Internet Protocol (VoIP) market recorded a higher CAGR of 12.27%. The pandemic and businesses' acceptance of work-from-home policies had a beneficial impact on the market. The growth was also observed due to the growing outsourcing businesses during the forecast period. The rapid implementation of digital communication products and services across the sector also fueled market growth.

Mid-term Growth: This period is likely to grow at a steady rate, as the restoration or normalization of corporate, education systems, and other entities have impacted the market growth. However, multiple businesses and outsourcing companies are still using technology to effectively communicate. It is projected that this technology is expected to continue to be used longer in its many verticals due to its accessibility, convenience, and time-saving features. The market is likely to grow steadily between 2023 and 2028.

Long-term Growth: The future of the Voice over Internet Protocol (VoIP) Market looks promising, as BFSI, remote educational, and outsourcing programs are still running and are successful. Various businesses born at the time of the pandemic are still functioning in a hybrid or remote manner, and are likely to remain the same during the forecast period. The Voice over Internet Protocol (VoIP) Market is anticipated to record a CAGR of 9.8% between 2023 and 2033.

What Factors Drive and Restrict the Voice over Internet Protocol (VoIP) Market?

VoIP systems evolve through many research and development projects, as well as supporting an efficient communication channel. The market is growing as a result of the quick development of ed-tech projects for distance learning and efficient course delivery in education systems.

The fifth-generation networking develops a high popularity of residential VoIP along with industrial applications. The features like call forwarding, caller ID, call waiting, and many more give residential VoIP an edge over traditional landlines.

Another factor like cloud-based communication has improved the VoIP prospects is fueling the remote workforce. The cost benefits, along with the rapidly growing adoption of SMEs, and the emergence of 5G technology, penetrating the sales of voice over internet protocol (VoIP) solutions. The rising trend of adding the mobile element to businesses is also expanding the Voice over Internet Protocol (VoIP) Market size.

The significant factors that restrict the growth of the Voice over Internet Protocol (VoIP) Market are security breaches, malicious activities, fraud, and interoperability issues. Other than that, the lack of network connectivity in remote areas of developing regions also limits the market growth.

Sudip Saha
Sudip Saha

Principal Consultant

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Voice over Internet Protocol (VoIP) Market Country-wise Insights 

Why North America is Considered a Significant Voice over Internet Protocol (VoIP) Market?

Higher Penetration of 5G networks, along with Affordable Remote Workplaces, puts North America's market on the Top.

The Voice over Internet Protocol (VoIP) Market in North America holds the significant space in 2023.

The United States is expected to dominate the Voice over Internet Protocol (VoIP) market owing to the higher penetration of 5G and increased outsourcing. The corporate structure adopted the work-from-home or hybrid mode of working while transitioning to online communication channels such as video calls, VoIP calls, and digital calls. Businesses are looking for affordable communication solutions that are also easy to implement and learn.

The start-ups in the United States, along with the international business calling, are collectively gaining traction in the market. The increasingly expanding outsourcing industries require a dependable and cost-effective line link, which VoIP services offer.

What makes APAC a Leading Voice over Internet Protocol (VoIP) Market?

Expanded International Businesses coupled with Higher Economical Activities Propels the Regional Growth

Asia Pacific is the hub for outsourcing, with Taiwan, China, and India growing their BPO and KPO businesses. The huge population in India and China is likely to lay a vital role in the growth of the region. With its domestic VoIP service providers, India uses the services for worldwide outsourcing in parallel to using them locally. These are the factors behind the increasing expenditure on VoIP services in Asia Pacific.

What is Driving the Voice over Internet Protocol (VoIP) Market in Europe?

Increased Tourism with Higher Penetration of Remote Work fuels the Regional Growth

The need for good communication is growing as the number of people working and traveling increases in nations like Germany, France, Spain, and Poland. VoIP services are therefore considered the most effective. With the option of domestic and international calling, a tourist spot like Europe finds VoIP better than any other communication channel. Growing trade between different parts of Europe is also pushing businesses to adopt VoIP services. The digitizing cities, along with the early 5G deployments in spaces, are fueling the demand for voice over internet protocol (VoIP) market.

Category-wise Insights

Segment Top Access
Top Sub-segment Computer-to-phone
Expected Value in 2033/CAGR 40% of the Global Market by 2033
Segment Top End-User
Top Sub-segment Consumer
Expected Value in 2033/CAGR 9.8% (2023 to 2033)

Remote Work along with Higher Mobility of Consumers fuels the Growth of the Segment

By holding 40% of the global market by 2033, the computer-to-phone sector is predicted to take the lead in the access category. This growth is attributed to the higher mobility of the consumers who run a national/international business. From the meeting to the brainstorming sessions, the computer-to-phone segment comes with an inclusive approach and adds each component of a business in the loop. Access of this segment can be obtained through the installation of a VoIP adopter or VoIP application in the respected device.

VoIP services are the Most Popular Choice Among Consumers, Because of Increased Usage, Affordability, and Advanced Services.

By end-user, the consumer segment is likely to record a CAGR of 9.8% between 2023 and 2033. Though, residential VoIP is also thriving at a significant rate. Advanced features like call waiting, call forwarding, and caller ID are making VoIP services the preferred choice for consumers. The high popularity among residential places is likely to shape the trends for the market. The growing multi-channel applications, along with the downfall of (Plain Old Telephone Service) POTS, are also gaining traction for this segment.

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Competition Scenario

The Voice over Internet Protocol (VoIP) market is dynamic and is likely to have a bright future in the forecast period. The competitors add cloud-based, AI, and machine learning elements in the VoIP services to enhance the communication experience. The vendors also try to provide personalized solutions for different outsourcing businesses.

Market Developments

  • Microsoft Corporation includes its effective VoIP services with flexible setup options, and enhanced video calls while keeping the existing connection. With the 5G penetration, Microsoft is likely to position itself with advanced VoIP.
  • Vonage Citrix has introduced an enterprise-grade communication solution that delivers omnichannel (messaging, fax, voice, SMS/MMs).

Key Players

  • KT (Korea Telecom) Corporation
  • T-Mobile USA, Inc.
  • Vonage Citrix
  • Microsoft Corporation
  • Telenor
  • AT&T
  • Orange S.A.
  • Verizon
  • Telecom Italia
  • Deutsche Telekom AG

Key Segments 

By Type:

  • Integrated Access/Session Initiation Protocol (SIP) Trunking
  • Managed IP PBX, Hosted IP PBX

By Access:

  • Phone to Phone
  • Computer to Computer
  • Computer to Phone

By Call:

  • International VoIP Calls
  • Domestic Calls

By Medium:

  • Fixed
  • Mobile

By End-Use:

  • Consumers,
  • SMBs
  • Large Enterprises

By Application:

  • IT & Telecom
  • BFSI
  • Healthcare
  • Government & Public Sector
  • Retail
  • Education
  • Hospitality

By Region:

  • North America
  • Latin America
  • Europe
  • Asia Pacific (APAC)
  • Middle East & Africa (MEA)

Frequently Asked Questions

What is the market CAGR for 2033?

The market CAGR for 2033 is 9.8%.

How Big will the market by 2033?

The market is estimated to reach US$ 118.86 billion by 2033.

Which are the Top Three Countries Leading the market?

North America, Europe, and Asia-Pacific are the top 3 countries leading the market.

What is Current Market Valuation?

The market is estimated to secure a valuation of US$ 43.92 billion in 2023.

Which are the Key Asian Countries in the market?

India, Japan, and China dominate the Asian market.

Table of Content
1. Executive Summary | Voice over Internet Protocol (VoIP) Market
    1.1. Global Market Outlook
    1.2. Demand-side Trends
    1.3. Supply-side Trends
    1.4. Technology Roadmap Analysis
    1.5. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Market Background
    3.1. Market Dynamics
        3.1.1. Drivers
        3.1.2. Restraints
        3.1.3. Opportunity
        3.1.4. Trends
    3.2. Scenario Forecast
        3.2.1. Demand in Optimistic Scenario
        3.2.2. Demand in Likely Scenario
        3.2.3. Demand in Conservative Scenario
    3.3. Opportunity Map Analysis
    3.4. Investment Feasibility Matrix
    3.5. PESTLE and Porter’s Analysis
    3.6. Regulatory Landscape
        3.6.1. By Key Regions
        3.6.2. By Key Countries
    3.7. Regional Parent Market Outlook
4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033
    4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022
    4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
        4.2.1. Y-o-Y Growth Trend Analysis
        4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Type
    5.1. Introduction / Key Findings
    5.2. Historical Market Size Value (US$ Million) Analysis By Type, 2018 to 2022
    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Type, 2023 to 2033
        5.3.1. Integrated Access/ SIP Trunking
        5.3.2. Hosted IP PBX
        5.3.3. Managed IP PBX
    5.4. Y-o-Y Growth Trend Analysis By Type, 2018 to 2022
    5.5. Absolute $ Opportunity Analysis By Type, 2023 to 2033
6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Access
    6.1. Introduction / Key Findings
    6.2. Historical Market Size Value (US$ Million) Analysis By Access, 2018 to 2022
    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Access, 2023 to 2033
        6.3.1. Phone to Phone
        6.3.2. Computer to Computer
        6.3.3. Computer to Phone
    6.4. Y-o-Y Growth Trend Analysis By Access, 2018 to 2022
    6.5. Absolute $ Opportunity Analysis By Access, 2023 to 2033
7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By End User
    7.1. Introduction / Key Findings
    7.2. Historical Market Size Value (US$ Million) Analysis By End User , 2018 to 2022
    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By End User , 2023 to 2033
        7.3.1. Consumers
        7.3.2. Small and Medium Enterprises
        7.3.3. Large Enterprises
    7.4. Y-o-Y Growth Trend Analysis By End User , 2018 to 2022
    7.5. Absolute $ Opportunity Analysis By End User , 2023 to 2033
8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Application
    8.1. Introduction / Key Findings
    8.2. Historical Market Size Value (US$ Million) Analysis By Application, 2018 to 2022
    8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Application, 2023 to 2033
        8.3.1. IT & Telecom
        8.3.2. BFSI
        8.3.3. Healthcare
        8.3.4. Media & Entertainment
        8.3.5. Retail & ecommerce
        8.3.6. Travel & Hospitality
        8.3.7. Others
    8.4. Y-o-Y Growth Trend Analysis By Application, 2018 to 2022
    8.5. Absolute $ Opportunity Analysis By Application, 2023 to 2033
9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region
    9.1. Introduction
    9.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022
    9.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033
        9.3.1. North America
        9.3.2. Latin America
        9.3.3. Europe
        9.3.4. South Asia
        9.3.5. East Asia
        9.3.6. Oceania
        9.3.7. MEA
    9.4. Market Attractiveness Analysis By Region
10. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        10.2.1. By Country
            10.2.1.1. USA
            10.2.1.2. Canada
        10.2.2. By Type
        10.2.3. By Access
        10.2.4. By End User
        10.2.5. By Application
    10.3. Market Attractiveness Analysis
        10.3.1. By Country
        10.3.2. By Type
        10.3.3. By Access
        10.3.4. By End User
        10.3.5. By Application
    10.4. Key Takeaways
11. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        11.2.1. By Country
            11.2.1.1. Brazil
            11.2.1.2. Mexico
            11.2.1.3. Rest of Latin America
        11.2.2. By Type
        11.2.3. By Access
        11.2.4. By End User
        11.2.5. By Application
    11.3. Market Attractiveness Analysis
        11.3.1. By Country
        11.3.2. By Type
        11.3.3. By Access
        11.3.4. By End User
        11.3.5. By Application
    11.4. Key Takeaways
12. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        12.2.1. By Country
            12.2.1.1. Germany
            12.2.1.2. United kingdom
            12.2.1.3. France
            12.2.1.4. Spain
            12.2.1.5. Italy
            12.2.1.6. Rest of Europe
        12.2.2. By Type
        12.2.3. By Access
        12.2.4. By End User
        12.2.5. By Application
    12.3. Market Attractiveness Analysis
        12.3.1. By Country
        12.3.2. By Type
        12.3.3. By Access
        12.3.4. By End User
        12.3.5. By Application
    12.4. Key Takeaways
13. South Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        13.2.1. By Country
            13.2.1.1. India
            13.2.1.2. Malaysia
            13.2.1.3. Singapore
            13.2.1.4. Thailand
            13.2.1.5. Rest of South Asia
        13.2.2. By Type
        13.2.3. By Access
        13.2.4. By End User
        13.2.5. By Application
    13.3. Market Attractiveness Analysis
        13.3.1. By Country
        13.3.2. By Type
        13.3.3. By Access
        13.3.4. By End User
        13.3.5. By Application
    13.4. Key Takeaways
14. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        14.2.1. By Country
            14.2.1.1. China
            14.2.1.2. Japan
            14.2.1.3. South Korea
        14.2.2. By Type
        14.2.3. By Access
        14.2.4. By End User
        14.2.5. By Application
    14.3. Market Attractiveness Analysis
        14.3.1. By Country
        14.3.2. By Type
        14.3.3. By Access
        14.3.4. By End User
        14.3.5. By Application
    14.4. Key Takeaways
15. Oceania Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        15.2.1. By Country
            15.2.1.1. Australia
            15.2.1.2. New Zealand
        15.2.2. By Type
        15.2.3. By Access
        15.2.4. By End User
        15.2.5. By Application
    15.3. Market Attractiveness Analysis
        15.3.1. By Country
        15.3.2. By Type
        15.3.3. By Access
        15.3.4. By End User
        15.3.5. By Application
    15.4. Key Takeaways
16. MEA Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    16.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    16.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        16.2.1. By Country
            16.2.1.1. GCC Countries
            16.2.1.2. South Africa
            16.2.1.3. Israel
            16.2.1.4. Rest of MEA
        16.2.2. By Type
        16.2.3. By Access
        16.2.4. By End User
        16.2.5. By Application
    16.3. Market Attractiveness Analysis
        16.3.1. By Country
        16.3.2. By Type
        16.3.3. By Access
        16.3.4. By End User
        16.3.5. By Application
    16.4. Key Takeaways
17. Key Countries Market Analysis
    17.1. USA
        17.1.1. Pricing Analysis
        17.1.2. Market Share Analysis, 2022
            17.1.2.1. By Type
            17.1.2.2. By Access
            17.1.2.3. By End User
            17.1.2.4. By Application
    17.2. Canada
        17.2.1. Pricing Analysis
        17.2.2. Market Share Analysis, 2022
            17.2.2.1. By Type
            17.2.2.2. By Access
            17.2.2.3. By End User
            17.2.2.4. By Application
    17.3. Brazil
        17.3.1. Pricing Analysis
        17.3.2. Market Share Analysis, 2022
            17.3.2.1. By Type
            17.3.2.2. By Access
            17.3.2.3. By End User
            17.3.2.4. By Application
    17.4. Mexico
        17.4.1. Pricing Analysis
        17.4.2. Market Share Analysis, 2022
            17.4.2.1. By Type
            17.4.2.2. By Access
            17.4.2.3. By End User
            17.4.2.4. By Application
    17.5. Germany
        17.5.1. Pricing Analysis
        17.5.2. Market Share Analysis, 2022
            17.5.2.1. By Type
            17.5.2.2. By Access
            17.5.2.3. By End User
            17.5.2.4. By Application
    17.6. United kingdom
        17.6.1. Pricing Analysis
        17.6.2. Market Share Analysis, 2022
            17.6.2.1. By Type
            17.6.2.2. By Access
            17.6.2.3. By End User
            17.6.2.4. By Application
    17.7. France
        17.7.1. Pricing Analysis
        17.7.2. Market Share Analysis, 2022
            17.7.2.1. By Type
            17.7.2.2. By Access
            17.7.2.3. By End User
            17.7.2.4. By Application
    17.8. Spain
        17.8.1. Pricing Analysis
        17.8.2. Market Share Analysis, 2022
            17.8.2.1. By Type
            17.8.2.2. By Access
            17.8.2.3. By End User
            17.8.2.4. By Application
    17.9. Italy
        17.9.1. Pricing Analysis
        17.9.2. Market Share Analysis, 2022
            17.9.2.1. By Type
            17.9.2.2. By Access
            17.9.2.3. By End User
            17.9.2.4. By Application
    17.10. India
        17.10.1. Pricing Analysis
        17.10.2. Market Share Analysis, 2022
            17.10.2.1. By Type
            17.10.2.2. By Access
            17.10.2.3. By End User
            17.10.2.4. By Application
    17.11. Malaysia
        17.11.1. Pricing Analysis
        17.11.2. Market Share Analysis, 2022
            17.11.2.1. By Type
            17.11.2.2. By Access
            17.11.2.3. By End User
            17.11.2.4. By Application
    17.12. Singapore
        17.12.1. Pricing Analysis
        17.12.2. Market Share Analysis, 2022
            17.12.2.1. By Type
            17.12.2.2. By Access
            17.12.2.3. By End User
            17.12.2.4. By Application
    17.13. Thailand
        17.13.1. Pricing Analysis
        17.13.2. Market Share Analysis, 2022
            17.13.2.1. By Type
            17.13.2.2. By Access
            17.13.2.3. By End User
            17.13.2.4. By Application
    17.14. China
        17.14.1. Pricing Analysis
        17.14.2. Market Share Analysis, 2022
            17.14.2.1. By Type
            17.14.2.2. By Access
            17.14.2.3. By End User
            17.14.2.4. By Application
    17.15. Japan
        17.15.1. Pricing Analysis
        17.15.2. Market Share Analysis, 2022
            17.15.2.1. By Type
            17.15.2.2. By Access
            17.15.2.3. By End User
            17.15.2.4. By Application
    17.16. South Korea
        17.16.1. Pricing Analysis
        17.16.2. Market Share Analysis, 2022
            17.16.2.1. By Type
            17.16.2.2. By Access
            17.16.2.3. By End User
            17.16.2.4. By Application
    17.17. Australia
        17.17.1. Pricing Analysis
        17.17.2. Market Share Analysis, 2022
            17.17.2.1. By Type
            17.17.2.2. By Access
            17.17.2.3. By End User
            17.17.2.4. By Application
    17.18. New Zealand
        17.18.1. Pricing Analysis
        17.18.2. Market Share Analysis, 2022
            17.18.2.1. By Type
            17.18.2.2. By Access
            17.18.2.3. By End User
            17.18.2.4. By Application
    17.19. GCC Countries
        17.19.1. Pricing Analysis
        17.19.2. Market Share Analysis, 2022
            17.19.2.1. By Type
            17.19.2.2. By Access
            17.19.2.3. By End User
            17.19.2.4. By Application
    17.20. South Africa
        17.20.1. Pricing Analysis
        17.20.2. Market Share Analysis, 2022
            17.20.2.1. By Type
            17.20.2.2. By Access
            17.20.2.3. By End User
            17.20.2.4. By Application
    17.21. Israel
        17.21.1. Pricing Analysis
        17.21.2. Market Share Analysis, 2022
            17.21.2.1. By Type
            17.21.2.2. By Access
            17.21.2.3. By End User
            17.21.2.4. By Application
18. Market Structure Analysis
    18.1. Competition Dashboard
    18.2. Competition Benchmarking
    18.3. Market Share Analysis of Top Players
        18.3.1. By Regional
        18.3.2. By Type
        18.3.3. By Access
        18.3.4. By End User
        18.3.5. By Application
19. Competition Analysis
    19.1. Competition Deep Dive
        19.1.1. Vonage Holdings Corporation
            19.1.1.1. Overview
            19.1.1.2. Product Portfolio
            19.1.1.3. Profitability by Market Segments
            19.1.1.4. Sales Footprint
            19.1.1.5. Strategy Overview
                19.1.1.5.1. Marketing Strategy
        19.1.2. 8x8 Inc.
            19.1.2.1. Overview
            19.1.2.2. Product Portfolio
            19.1.2.3. Profitability by Market Segments
            19.1.2.4. Sales Footprint
            19.1.2.5. Strategy Overview
                19.1.2.5.1. Marketing Strategy
        19.1.3. Nextiva Inc.
            19.1.3.1. Overview
            19.1.3.2. Product Portfolio
            19.1.3.3. Profitability by Market Segments
            19.1.3.4. Sales Footprint
            19.1.3.5. Strategy Overview
                19.1.3.5.1. Marketing Strategy
        19.1.4. RingCentral Inc.
            19.1.4.1. Overview
            19.1.4.2. Product Portfolio
            19.1.4.3. Profitability by Market Segments
            19.1.4.4. Sales Footprint
            19.1.4.5. Strategy Overview
                19.1.4.5.1. Marketing Strategy
        19.1.5. West Corporation
            19.1.5.1. Overview
            19.1.5.2. Product Portfolio
            19.1.5.3. Profitability by Market Segments
            19.1.5.4. Sales Footprint
            19.1.5.5. Strategy Overview
                19.1.5.5.1. Marketing Strategy
        19.1.6. Verizon Communications Inc.
            19.1.6.1. Overview
            19.1.6.2. Product Portfolio
            19.1.6.3. Profitability by Market Segments
            19.1.6.4. Sales Footprint
            19.1.6.5. Strategy Overview
                19.1.6.5.1. Marketing Strategy
        19.1.7. Microsoft Corporation
            19.1.7.1. Overview
            19.1.7.2. Product Portfolio
            19.1.7.3. Profitability by Market Segments
            19.1.7.4. Sales Footprint
            19.1.7.5. Strategy Overview
                19.1.7.5.1. Marketing Strategy
        19.1.8. Thinking Phone Networks, Inc
            19.1.8.1. Overview
            19.1.8.2. Product Portfolio
            19.1.8.3. Profitability by Market Segments
            19.1.8.4. Sales Footprint
            19.1.8.5. Strategy Overview
                19.1.8.5.1. Marketing Strategy
        19.1.9. Phone Power LLC
            19.1.9.1. Overview
            19.1.9.2. Product Portfolio
            19.1.9.3. Profitability by Market Segments
            19.1.9.4. Sales Footprint
            19.1.9.5. Strategy Overview
                19.1.9.5.1. Marketing Strategy
        19.1.10. Inphonex LLC
            19.1.10.1. Overview
            19.1.10.2. Product Portfolio
            19.1.10.3. Profitability by Market Segments
            19.1.10.4. Sales Footprint
            19.1.10.5. Strategy Overview
                19.1.10.5.1. Marketing Strategy
        19.1.11. ShoreTel
            19.1.11.1. Overview
            19.1.11.2. Product Portfolio
            19.1.11.3. Profitability by Market Segments
            19.1.11.4. Sales Footprint
            19.1.11.5. Strategy Overview
                19.1.11.5.1. Marketing Strategy
20. Assumptions & Acronyms Used
21. Research Methodology
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