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Cloud Telephony Services Market

Market Insights on Cloud Telephony Services covering sales outlook, demand forecast & up-to-date key trends

Cloud Telephony Services Market by Deployment, Enterprise Size, Network, Application, Industry & Region - Forecast 2022 - 2032

Cloud Telephony Services Market Outlook (2022-2032)

[323 Pages Report] The cloud telephony services market is likely to strengthen its hold on the global market at an average CAGR of 9.5% between 2022 and 2032. 

The market is valued at US$ 20.7 bn in 2022 and is likely to reach US$ 51.5 Bn by 2032. Previously, the market was booming at a higher CAGR of 10.6% (2016-2021), resulting in market size of US$ 17.7 Bn in 2021. 

“Increasing adoption of cloud-based solutions and latest advanced technologies like AI, ML, and IoT integrating with it is penetrating in the corporate spaces making it feasible to communicate with the end-users/customers in an effective manner.”

Enhancing the storage space, flexibility, scalability, and 24/7 availability, cloud telephony solutions help the companies in improving their operations. The system works on multiple networks and voice over internet protocol (VoIP) phone systems and switched telephone networks (PSTNs), streamlining the business communications alongside. 

Attributes

Details

Cloud telephony services market CAGR (2022-2032)

9.5%

Cloud telephony services market Value (2022)

US$ 20.7 Bn

Cloud telephony services market Value (2032)

US 51.5 Bn

What is the COVID-19 Impact on the Cloud Telephony Services Market?

Covid-19 has impacted multiple global markets by rearranging the supply chains because of the market restrictions and logistics bans introduced by governments around the world.

Yet there were some markets that had only a slight impact from the pandemic. The cloud telephony services market grew excessively during the peak of the pandemic as the demand for telecommunication devices rose.

Companies have also installed cloud telephony systems to enhance remote working procedures. The medium and small-sized enterprises (SMEs) are adopting cloud telephony as they need less investment and less maintenance.

The high use of cloud telephony has also enhanced the customer experience in the crucial times of pandemics when telephonic support is possible. Corporate spaces also have installed these systems to increase the effective communication among themselves as operations have shifted to the online medium. 

Cloud telephony systems have also been used in tracking covid-19 related data during the pandemic’s peak. Government agencies installed cloud telephony services to help the suffering people.

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What are the Key Drivers and Restraints for Growth of the Cloud Telephony Services Market?

“As new components add up in the corporate structure along with the rising need for better and effective customer support, demand for cloud telephony systems rises excessively.”

Major factors that help the cloud telephony services market in its growth are the increased need for telecommunication solutions, better feedback and response system and remote working.

The latest trend in the market shows that small and medium sized businesses seek telecommunication solutions in order to disseminate information regarding their products and services in order to market themselves, most important and major reason of the market’s growth is the transformation from traditional phones to IP telephony services that provide better connectivity and bandwidth to the telecom vendors.

Migration from the old telephone lines to IP Telephony systems has increased the ROI in a lot of corporate spaces.

This has helped the vendors in marketing their product in new markets, pushing the sales of cloud telephony services. This made the cloud telephony services a better and more efficient way to communicate and connect with each other. Another factor fueling the market is the high penetration of mobile phones that has fastened the migration from regular line to ISDN and PSTN.

As it provides better scalability, better user interface, flexibility and 24/7 availability or support, it gives the small and medium business owners an easy and subtle way to be connected with their customers.

Owing to its call reporting and tracking system, cloud telephony becomes a better and technologically advanced way to communicate. Therefore, companies are now focusing on creating awareness about the services and launching new products that work well with the latest technology available.

For instance, brands now launch products that come with multiple connection features like Internet of things (IOT)

Customer’s behavior and concern over data privacy and security are restraining the growth of cloud telephony services market. The market declines as big corporations set up their private networks that restrains the growth of cloud telephony services market.

The lack of investment into small and medium enterprises is also hassling the growth of cloud telephony services market. As covid-19 destroyed the basic structure and finance system of multiple companies, companies now try to invest in fixing the damage. This restricts them from investing in the telecommunications department of their workspace.

Comparative View of Adjacent Cloud Telephony Services Market

Cloud telephony services market:

Attributes

Cloud telephony services market

CAGR

(2022-2032)

9.5%

Market Value

(2026)

US$ 29.76 Bn

Growth Factor

Rising need for better telephone connections, 24/7 availability and high ROI is pushing corporates to adopt cloud telephony systems.

Opportunity

The market creates an opportunity for the upcoming vendors to add more feature. adding more flexibility for new generation corporate spaces.  

Key Trends

The cloud telephony services market’s upward trends include the integration of the latest cutting-edge technology that helps companies in increasing their productivity.

Cloud Access Security Brokers Market

Attributes

Cloud Access Security Brokers Market

CAGR

(2022-2032)

13.9%

Market Value

(2026)

US$ 15.82 Bn

Growth Factor

Increasing demand for risk and fraud management taking data and information under consideration, adding layers to the security shield of the data storages.  

Opportunity

Enabling the opportunities for new additional platform industries such as cloud data security and management, decreasing the chances of data breach to its minimum.

Key Trends

Increased use of cloud access security brokers in small and medium businesses as it comes with a higher ROI/ cost effectiveness and feasibility.

Cloud Security Market

Attributes

Cloud Security Market

CAGR

(2022-2032)

13.5%

Market Value

(2026)

US$ 77.5 Bn

Growth Factor

The growth is owed to technological advancement and developments that help in managing the data storage along with securing the important information like passwords and account details.

Opportunity

The rising cyber-attacks on cloud systems and cloud compliances are creating opportunities for the cloud security vendors to counter the most advanced cyber-attacks by experimenting with the platform.

Key Trends

 SaaS segment is likely to hold the largest portion as it helps in dealing with advanced threats and malware attacks on corporate systems.

The latest trends in the market explain the upward trend in the market as an outcome of multiple technological advancements and companies setting up cloud telephony services because of the remote work.

Companies now market their service more effectively and innovatively so that they can work with the latest programs like artificial intelligence, machine learning, and big data. Integrating these technologies with cloud telephony systems also gives an edge to the small and medium businesses to reach their customers first whenever there is any important information to share. 

The mismanaged telecommunication system leads to a smooth marketing and sales funnel. This ensures the ROI while using the cloud telephony systems while pushing the sales of cloud telephony systems all over the world.

Nikhil Kaitwade
Principal Consultant
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What is the Segmentation Outlook for the Cloud Telephony Services Market?

The cloud telephony services market is categorized by deployment, enterprise size, network, application, and industry. These categories are further divided into small segments that expand their channels in multiple market spaces.

These segments perform differently in multiple markets as they have a stronghold in multiple regions. The deployment category is segmented into hosted and cloud, while enterprise size is segmented into small & medium enterprises (SMEs), large enterprises.

The network category is divided into the public switched telephone networks (PSTNs), voice over internet protocol (VoIP), and application category hold four segments; conferencing, multi-level IVR, sales & marketing, customer relationship management (CRM).

Which Segment is likely to Lead the Cloud Telephony Services Market by Deployment?

By deployment, the FMI study finds that the cloud type of deployment has the highest sales potential through 2032. The adoption of cloud system is likely to grow at a CAGR of 9.1% during the forecast period.

Consumer demand for cloud-type deployment is attributed to its characteristics like easy implementation, secured loop, and more reliability. In the future, sales of cloud-based cloud telephony systems are estimated to grow in proportion to the need for effective communications. This pushes the sales of cloud telephony systems in the new markets.

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Which Segment is likely to Lead the Cloud Telephony Services Market by Network?

By network, voice over internet protocol (VoIP) is the biggest segment in the cloud telephony services market and is expected to hold the largest portion in the forecast period. The segment is thriving at a strong CAGR of 14.3% during the forecast period.

The factors behind the growth of this segment are cost-efficiency, better connections, and user-friendly interface. Though the public switched telephone networks (PSTNs) segment is also likely to grow at a promising CAGR through the forecast period, fueling the overall sales of cloud telephony systems.

What is the Regional Analysis for the Cloud Telephony Services Market?

The cloud telephony services market is divided into regions; North America, Latin America, Asia Pacific, Middle East and Africa (MEA), and Europe. The biggest market is the United States, which is thriving at a CAGR of 8.9% between 2022-2032.

The region is expected to hold a market revenue of US$ 12 Bn by the end of 2032. . Another reason behind the highest growth of the Cloud telephony solutions and services market in this region is high competition and new private players in the sector.

Apart from this, Germany is the highest growing market for cloud telephony services market. Germany region will hold US$ 4.7 Bn by the end of 2032 as it thrives on a promising CAGR of 10.7% between 2022-2032. France also grows along with Germany, the forecasted value of US$ 3.5 Bn (2032) at a CAGR of 9.9% between 2022-2032. 

Regions

CAGR (2022-2032)

United States

8.9%

Canada

7.8%

Austria

9.8%

Germany

10.7%

France

9.9%

  • United States hold the biggest portion in the Cloud telephony services market.
  • Germany is the highest growing market in the making the European region the highest growing region, adding France that is the second highest growing market for cloud telephony services market with a CAGR of 9.9% between (2022-2032).
  • Efficient communication with the customers, better ROI and efficient costs provided by cloud telephony industry in European countries like the Germany and France are pushing the demand for cloud telephony system in the region.

How is the Competition in the Cloud Telephony Services Market?

The competitive landscape of Cloud telephony is diversified and makes the market more exclusive for new players. Old telecommunication giants also release their new updated IP telephony systems that help in communicating with their customers. The vendor companies focus on mergers and collaborations to expand their distribution channels in new regions.

Recent Developments in the Cloud telephony services market

Key Players

  • Avoxi has launched its upgraded cloud hosted PBX, that offers easy-to-use software to manage your team, calls and routing. This pushes the sales of cloud telephony systems worldwide.
  • Cisco’s broadworks has introduced its new platform, providing enterprise level performance and full PBX functionality in cloud, supporting hunt-group and auto-attendant, fueling the sales of cloud telephony systems.
  • DIALPAD has launched its AI based platform that provides better telecommunication loop, helping them optimize other components. These fuels the sales of cloud telephony systems.

Key Segments:

By Deployment

  • Hosted
  • Cloud

By Enterprise Size

  • Small & Medium Enterprise (SME’s)
  • Large Enterprises

By Network

  • Public Switched Telephone Networks (PSTNs)
  • Voice over Internet Protocol (VoIP)

By Application

  • Conferencing
  • Multi-level IVR
  • Sales & Marketing
  • Customer Relationship Management (CRM)

By Industry

  • Banking, Financial Institutions, and Insurance (BFSI)
  • Education
  • Government
  • Healthcare
  • Media & Entertainment
  • Retail
  • Telecom & IT

By Region

  • United States
  • Canada
  • Austria
  • Germany
  • France

Frequently Asked Questions

The cloud telephony services market is set to grow at a CAGR of 9.5% during the forecast period.

United States is the biggest region in Cloud telephony services market with a CAGR of 8.9% during the forecast period.

Cloud type deployment is the leading segment in the cloud telephony services market by deployment.

The cloud telephony services market is set to reach US$ 51.5 Bn by 2032.

Europe has the highest growth potential in the cloud telephony services market, where Germany has the highest growth rate 10.7% during the forecast period.

Table of Content

1. Preface

    1.1. Market Scope

    1.2. Market Segmentation

    1.3. Key Research Objectives

2. Assumptions and Research Methodology

    2.1. Market Taxonomy - Segment Definitions

    2.2. Research Methodology

        2.2.1. List of Primary and Secondary Sources

    2.3. Key Assumptions for Data Modelling

3. Executive Summary : Global Cloud Telephony Services Market 

4. Market Overview

    4.1. Introduction

    4.2. Market Dynamics

        4.2.1. Drivers

        4.2.2. Restraints

        4.2.3. Opportunities

        4.2.4. Impact Analysis of Drivers & Restraints

    4.3. Key Trends Analysis

    4.4. Porter’s Five Forces Analysis - Global Cloud Telephony Services Market

    4.5. Technology/Product Roadmap

    4.6. Ecosystem Analysis

    4.7. Regulations and Policies

    4.8. Limitations and Risks associated with Cloud Telephony Services

    4.9. Global Cloud Telephony Services Market Analysis and Forecast, 2016 - 2032

        4.9.1. Market Revenue Analysis (US$ Mn)

            4.9.1.1. Historic growth trends, 2016-2021

            4.9.1.2. Forecast trends, 2016-2032

            4.9.1.3. Revenue Opportunity (US$ Mn) Analysis, 2016-2032

            4.9.1.4. Year-on-year (Y-o-Y) Growth (%), 2016-2032

    4.10. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)

    4.11. Analysis of Cloud Telephony Services Penetration, By Region (%)

    4.12. Market Outlook

5. Global Cloud Telephony Services Market Analysis and Forecast, By Deployment

    5.1. Overview & Definitions

    5.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Deployment, 2016 - 2032

        5.2.1. Hosted

        5.2.2. Cloud

    5.3. Market Attractiveness By Deployment

6. Global Cloud Telephony Services Market Analysis and Forecast, By Enterprise Size 

    6.1. Overview & Definitions

    6.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Enterprise Size, 2016 - 2032

        6.2.1. Small & Medium Enterprises (SME’s)

        6.2.2. Large Enterprises

    6.3. Market Attractiveness By Enterprise Size

7. Global Cloud Telephony Services Market Analysis and Forecast, By Network 

    7.1. Overview & Definitions

    7.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Network, 2016 - 2032

        7.2.1. Public Switched Telephone Networks (PSTNs)

        7.2.2. Voice over Internet Protocol (VoIP)

    7.3. Market Attractiveness By Network

8. Global Cloud Telephony Services Market Analysis and Forecast, By Application

    8.1. Overview & Definitions

    8.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Application, 2016 - 2032

        8.2.1. Conferencing

        8.2.2. Multi-level IVR

        8.2.3. Sales & Marketing

        8.2.4. Customer Relationship Management (CRM)

        8.2.5. Other (Web Interface, Real Time Analytics etc.)

    8.3. Market Attractiveness By Application

9. Global Cloud Telephony Services Market Analysis and Forecast, By Industry

    9.1. Overview & Definitions

    9.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Industry, 2016 - 2032

        9.2.1. Banking, Financial services and Insurance (BFSI) 

        9.2.2. Healthcare

        9.2.3. Retail

        9.2.4. Media & Entertainment

        9.2.5. Education

        9.2.6. IT and Telecommunication

        9.2.7. Government

        9.2.8. Others (Transportation and Manufacturing)

    9.3. Market Attractiveness By Industry

10. Global Cloud Telephony Services Market Analysis and Forecast, by Region

    10.1. Key Findings

    10.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2032

        10.2.1. North America

        10.2.2. Europe

        10.2.3. Rest of the World

        10.2.4. South Africa

    10.3. Market Attractiveness by Region

11. Global Cloud PBX Market Analysis and Forecast, by Region

    11.1. Key Findings

    11.2. Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 - 2032

        11.2.1. North America

        11.2.2. Europe

        11.2.3. Rest of the World

            11.2.3.1. South Africa

    11.3. Market Attractiveness by Region

12. North America Cloud Telephony Services Market Analysis and Forecast 

    12.1. Key Findings

    12.2. Overview

    12.3. Key Trends Impact Analysis

    12.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)

    12.5. Analysis of Cloud Telephony Services Penetration, By Region (%)

    12.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2032

    12.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Deployment, 2016 - 2032

        12.7.1. Hosted

        12.7.2. Cloud

    12.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Enterprise Size, 2016 - 2032

        12.8.1. Small & Medium Enterprises (SME’s)

        12.8.2. Large Enterprises

    12.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Network, 2016 - 2032

        12.9.1. Public Switched Telephone Networks (PSTNs)

        12.9.2. Voice over Internet Protocol (VoIP)

    12.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Application, 2016 - 2032

        12.10.1. Conferencing

        12.10.2. Multi-level IVR

        12.10.3. Sales & Marketing

        12.10.4. Customer Relationship Management (CRM)

        12.10.5. Other (Web Interface, Real Time Analytics etc.)

    12.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Industry, 2016 - 2032

        12.11.1. Banking, Financial services and Insurance (BFSI) 

        12.11.2. Healthcare

        12.11.3. Retail

        12.11.4. Media & Entertainment

        12.11.5. Education

        12.11.6. IT and Telecommunication

        12.11.7. Government

        12.11.8. Others (Transportation and Manufacturing)

    12.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Country, 2016 - 2032

        12.12.1. The U.S.

        12.12.2. Canada

        12.12.3. Rest of North America

    12.13. Market Attractiveness Analysis 

        12.13.1. By Deployment

        12.13.2. By Enterprise Size

        12.13.3. By Network

        12.13.4. By Application

        12.13.5. By Industry

        12.13.6. By Country

13. Europe Cloud Telephony Services Market Analysis and Forecast

    13.1. Key Findings

    13.2. Overview

    13.3. Key Trends Impact Analysis

    13.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)

    13.5. Analysis of Cloud Telephony Services Penetration, By Region (%)

    13.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2032

    13.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Deployment, 2016 - 2032

        13.7.1. Hosted

        13.7.2. Cloud

    13.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Enterprise Size, 2016 - 2032

        13.8.1. Small & Medium Enterprises (SME’s)

        13.8.2. Large Enterprises

    13.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Network, 2016 - 2032

        13.9.1. Public Switched Telephone Networks (PSTNs)

        13.9.2. Voice over Internet Protocol (VoIP)

    13.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Application, 2016 - 2032

        13.10.1. Conferencing

        13.10.2. Multi-level IVR

        13.10.3. Sales & Marketing

        13.10.4. Customer Relationship Management (CRM)

        13.10.5. Other (Web Interface, Real Time Analytics etc.)

    13.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Industry, 2016 - 2032

        13.11.1. Banking, Financial services and Insurance (BFSI) 

        13.11.2. Healthcare

        13.11.3. Retail

        13.11.4. Media & Entertainment

        13.11.5. Education

        13.11.6. IT and Telecommunication

        13.11.7. Government

        13.11.8. Others (Transportation and Manufacturing)

    13.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Country, 2016 - 2032

        13.12.1. Austria

        13.12.2. Germany

        13.12.3. France

        13.12.4. Poland

        13.12.5. Rest of Europe

    13.13. Market Attractiveness Analysis 

        13.13.1. By Deployment

        13.13.2. By Enterprise Size

        13.13.3. By Network

        13.13.4. By Application

        13.13.5. By Industry

        13.13.6. By Country

14. Rest of the World Cloud Telephony Services Market Analysis and Forecast

    14.1. Key Findings

    14.2. Overview

    14.3. Key Trends Impact Analysis

    14.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)

    14.5. Analysis of Cloud Telephony Services Penetration, By Region (%)

    14.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2032

    14.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Deployment, 2016 - 2032

        14.7.1. Hosted

        14.7.2. Cloud

    14.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Enterprise Size, 2016 - 2032

        14.8.1. Small & Medium Enterprises (SME’s)

        14.8.2. Large Enterprises

    14.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Network, 2016 - 2032

        14.9.1. Public Switched Telephone Networks (PSTNs)

        14.9.2. Voice over Internet Protocol (VoIP)

    14.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Application, 2016 - 2032

        14.10.1. Conferencing

        14.10.2. Multi-level IVR

        14.10.3. Sales & Marketing

        14.10.4. Customer Relationship Management (CRM)

        14.10.5. Other (Web Interface, Real Time Analytics etc.)

    14.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Industry, 2016 - 2032

        14.11.1. Banking, Financial services and Insurance (BFSI) 

        14.11.2. Healthcare

        14.11.3. Retail

        14.11.4. Media & Entertainment

        14.11.5. Education

        14.11.6. IT and Telecommunication

        14.11.7. Government

        14.11.8. Others (Transportation and Manufacturing)

    14.12. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Region, 2016 - 2032

        14.12.1. Asia Pacific

        14.12.2. Middle East & Africa

        14.12.3. South America

    14.13. Market Attractiveness Analysis 

        14.13.1. By Deployment

        14.13.2. By Enterprise Size

        14.13.3. By Network

        14.13.4. By Application

        14.13.5. By Industry

        14.13.6. By Region

15. South Africa Cloud Telephony Services Market Analysis and Forecast

    15.1. Key Findings

    15.2. Overview

    15.3. Key Trends Impact Analysis

    15.4. Adoption Analysis of Fixed Line and Mobile Network, by Industry (%)

    15.5. Analysis of Cloud Telephony Services Penetration, By Region (%)

    15.6. Revenue Opportunity (US$ Mn) Analysis, 2016-2032

    15.7. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Deployment, 2016 - 2032

        15.7.1. Hosted

        15.7.2. Cloud

    15.8. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Enterprise Size, 2016 - 2032

        15.8.1. Small & Medium Enterprises (SME’s)

        15.8.2. Large Enterprises

    15.9. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Network, 2016 - 2032

        15.9.1. Public Switched Telephone Networks (PSTNs)

        15.9.2. Voice over Internet Protocol (VoIP)

    15.10. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Application, 2016 - 2032

        15.10.1. Conferencing

        15.10.2. Multi-level IVR

        15.10.3. Sales & Marketing

        15.10.4. Customer Relationship Management (CRM)

        15.10.5. Other (Web Interface, Real Time Analytics etc.)

    15.11. Cloud Telephony Services Market Size (US$ Mn) Forecast, By Industry, 2016 - 2032

        15.11.1. Banking, Financial services and Insurance (BFSI) 

        15.11.2. Healthcare

        15.11.3. Retail

        15.11.4. Media & Entertainment

        15.11.5. Education

        15.11.6. IT and Telecommunication

        15.11.7. Government

        15.11.8. Others (Transportation and Manufacturing)

    15.12. Market Attractiveness Analysis 

        15.12.1. By Deployment

        15.12.2. By Enterprise Size

        15.12.3. By Network

        15.12.4. By Application

        15.12.5. By Industry

16. Competition Landscape

    16.1. Market Player – Competition Matrix

    16.2. Market Revenue Share Analysis (%), By Company (2021)

17. Company Profiles (Details – Basic Overview, Sales Area/Geographical Presence, Key Competitors, Revenue, SWOT Analysis and Strategy) 

        17.1.1. 8x8, Inc.

            17.1.1.1. Product Portfolio

            17.1.1.2. Geographical Presence

            17.1.1.3. SWOT

            17.1.1.4. Financial Overview

            17.1.1.5. Strategy

        17.1.2. AVOXI

            17.1.2.1. Product Portfolio

            17.1.2.2. Geographical Presence

            17.1.2.3. SWOT

            17.1.2.4. Financial Overview

            17.1.2.5. Strategy

        17.1.3. BroadSoft

            17.1.3.1. Product Portfolio

            17.1.3.2. Geographical Presence

            17.1.3.3. SWOT

            17.1.3.4. Financial Overview

            17.1.3.5. Strategy

        17.1.4. Cisco Systems, Inc.

            17.1.4.1. Product Portfolio

            17.1.4.2. Geographical Presence

            17.1.4.3. SWOT

            17.1.4.4. Financial Overview

            17.1.4.5. Strategy

        17.1.5. DIALPAD

            17.1.5.1. Product Portfolio

            17.1.5.2. Geographical Presence

            17.1.5.3. SWOT

            17.1.5.4. Financial Overview

            17.1.5.5. Strategy

        17.1.6. Exotel Techcom Pvt. Ltd.

            17.1.6.1. Product Portfolio

            17.1.6.2. Geographical Presence

            17.1.6.3. SWOT

            17.1.6.4. Financial Overview

            17.1.6.5. Strategy

        17.1.7. Go 2 Market India Pvt. Ltd.

            17.1.7.1. Product Portfolio

            17.1.7.2. Geographical Presence

            17.1.7.3. SWOT

            17.1.7.4. Financial Overview

            17.1.7.5. Strategy 

        17.1.8. Knowlarity Communications Pvt Ltd.

            17.1.8.1. Product Portfolio

            17.1.8.2. Geographical Presence

            17.1.8.3. SWOT

            17.1.8.4. Financial Overview

            17.1.8.5. Strategy

        17.1.9. LeadNXT

            17.1.9.1. Product Portfolio

            17.1.9.2. Geographical Presence

            17.1.9.3. SWOT

            17.1.9.4. Financial Overview

            17.1.9.5. Strategy

        17.1.10. Megapath

            17.1.10.1. Product Portfolio

            17.1.10.2. Geographical Presence

            17.1.10.3. SWOT

            17.1.10.4. Financial Overview

            17.1.10.5. Strategy

        17.1.11. Microsoft Corporation

            17.1.11.1. Product Portfolio

            17.1.11.2. Geographical Presence

            17.1.11.3. SWOT

            17.1.11.4. Financial Overview

            17.1.11.5. Strategy

        17.1.12. Mitel Networks Corporation

            17.1.12.1. Product Portfolio

            17.1.12.2. Geographical Presence

            17.1.12.3. SWOT

            17.1.12.4. Financial Overview

            17.1.12.5. Strategy

        17.1.13. Natterbox Ltd.

            17.1.13.1. Product Portfolio

            17.1.13.2. Geographical Presence

            17.1.13.3. SWOT

            17.1.13.4. Financial Overview

            17.1.13.5. Strategy

        17.1.14. NetFortis

            17.1.14.1. Product Portfolio

            17.1.14.2. Geographical Presence

            17.1.14.3. SWOT

            17.1.14.4. Financial Overview

            17.1.14.5. Strategy

        17.1.15. Nextiva

            17.1.15.1. Product Portfolio

            17.1.15.2. Geographical Presence

            17.1.15.3. SWOT

            17.1.15.4. Financial Overview

            17.1.15.5. Strategy

        17.1.16. NFON AG

            17.1.16.1. Product Portfolio

            17.1.16.2. Geographical Presence

            17.1.16.3. SWOT

            17.1.16.4. Financial Overview

            17.1.16.5. Strategy

        17.1.17. NovaCloud Pty Ltd.

            17.1.17.1. Product Portfolio

            17.1.17.2. Geographical Presence

            17.1.17.3. SWOT

            17.1.17.4. Financial Overview

            17.1.17.5. Strategy

        17.1.18. NTT Communications

            17.1.18.1. Product Portfolio

            17.1.18.2. Geographical Presence

            17.1.18.3. SWOT

            17.1.18.4. Financial Overview

            17.1.18.5. Strategy

        17.1.19. PortaOne, Inc.

            17.1.19.1. Product Portfolio

            17.1.19.2. Geographical Presence

            17.1.19.3. SWOT

            17.1.19.4. Financial Overview

            17.1.19.5. Strategy

        17.1.20. Redcentric plc.

            17.1.20.1. Product Portfolio

            17.1.20.2. Geographical Presence

            17.1.20.3. SWOT

            17.1.20.4. Financial Overview

            17.1.20.5. Strategy

        17.1.21. RingCentral, Inc.

            17.1.21.1. Product Portfolio

            17.1.21.2. Geographical Presence

            17.1.21.3. SWOT

            17.1.21.4. Financial Overview

            17.1.21.5. Strategy

        17.1.22. Singtel

            17.1.22.1. Product Portfolio

            17.1.22.2. Geographical Presence

            17.1.22.3. SWOT

            17.1.22.4. Financial Overview

            17.1.22.5. Strategy

        17.1.23. Solutions Infini.

            17.1.23.1. Product Portfolio

            17.1.23.2. Geographical Presence

            17.1.23.3. SWOT

            17.1.23.4. Financial Overview

            17.1.23.5. Strategy

        17.1.24. Telviva

            17.1.24.1. Product Portfolio

            17.1.24.2. Geographical Presence

            17.1.24.3. SWOT

            17.1.24.4. Financial Overview

            17.1.24.5. Strategy

        17.1.25. Tripudio Ltd. 

            17.1.25.1. Product Portfolio

            17.1.25.2. Geographical Presence

            17.1.25.3. SWOT

            17.1.25.4. Financial Overview

            17.1.25.5. Strategy

        17.1.26. VoIPStudio

            17.1.26.1. Product Portfolio

            17.1.26.2. Geographical Presence

            17.1.26.3. SWOT

            17.1.26.4. Financial Overview

            17.1.26.5. Strategy

        17.1.27. Vonage Intermedia.net, Inc.

            17.1.27.1. Product Portfolio

            17.1.27.2. Geographical Presence

            17.1.27.3. SWOT

            17.1.27.4. Financial Overview

            17.1.27.5. Strategy

        17.1.28. Vox Telecom

            17.1.28.1. Product Portfolio

            17.1.28.2. Geographical Presence

            17.1.28.3. SWOT

            17.1.28.4. Financial Overview

            17.1.28.5. Strategy

18. Key Takeaways

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List of Tables

Table: 01 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2032

Table: 02 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2032

Table: 03 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2032

Table: 04 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2032

Table: 05 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2032

Table: 06 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 – 2032

Table: 07 Global Cloud Telephony Services Market Size (US$ Mn) Forecast, by Region, 2016 – 2032

Table: 08 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2032

Table: 09 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2032

Table: 10 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2032

Table: 11 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2032

Table: 12 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2032

Table: 13 North America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2032

Table: 14 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2032

Table: 15 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2032

Table: 16 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2032

Table: 17 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2032

Table: 18 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2032

Table: 19 Europe Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2032

Table: 20 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2032

Table: 21 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2032

Table: 22 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2032

Table: 23 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2032

Table: 24 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2032

Table: 25 Asia Pacific Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2032

Table: 26 Middle East and Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2032

Table: 27 Middle East and Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2032

Table: 28 Middle East and Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2032

Table: 29 Middle East and Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2032

Table: 30 Middle East and Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2032

Table: 31 Middle East and Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2032

Table: 32 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2032

Table: 33 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2032

Table: 34 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2032

Table: 35 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2032

Table: 36 South Africa Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2032

Table: 37 South America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Deployment, 2016 – 2032

Table: 38 South America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Enterprise Size, 2016 – 2032

Table: 39 South America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Network, 2016 – 2032

Table: 40 South America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Application, 2016 – 2032

Table: 41 South America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Industry, 2016 – 2032

Table: 42 South America Cloud Telephony Services Market Size (US$ Mn) Forecast, by Country, 2016 – 2032

Nikhil Kaitwade
Principal Consultant
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List of Charts

Figure: 01 Historic growth trends and Y – o – Y Growth, 2016-2021

Figure: 02 Forecast trends and Y – o – Y Growth, 2016-2032

Figure: 03 Revenue Opportunity (US$ Mn) Analysis, 2016-2032

Figure: 04 Network Type Adoption, by Industry (2021)

Figure: 05 Cloud Telephony Services Penetration

Figure: 06 Global Cloud Telephony Service Market Value Share (Value %), End Use Industry, 2021

Figure: 07 Global Cloud Telephony Service Market Value Share (Value %) By Deployment, 2021

Figure: 08 Global Cloud Telephony Service Market Value Share (Value %) By Enterprise, 2021

Figure: 09 Global Cloud Telephony Services Market Attractiveness, by Deployment (2021)

Figure: 10 Global Cloud Telephony Services Market Attractiveness, by Enterprise Size (2021)

Figure: 11 Global Cloud Telephony Services Market Attractiveness, Network (2021)

Figure: 12 Global Cloud Telephony Services Market Attractiveness, Application (2021)

Figure: 13 Global Cloud Telephony Services Market Attractiveness, Industry (2021)

Figure: 14 Global Cloud Telephony Services Market Attractiveness, Region (2021)

Figure: 15 Global Cloud PBX Market Attractiveness, Region (2021)

Figure: 16 Network Type Adoption, by Industry (2021)

Figure: 17 Cloud Telephony Services Penetration

Figure: 18 Factors for Growth

Figure: 19 North America Cloud Telephony Services Market Attractiveness, by Deployment (2021)

Figure: 20 North America Cloud Telephony Services Market Attractiveness, by Enterprise Size (2021)

Figure: 21 North America Cloud Telephony Services Market Attractiveness, Network (2021)

Figure: 22 North America Cloud Telephony Services Market Attractiveness, Application (2021)

Figure: 23 North America Cloud Telephony Services Market Attractiveness, Industry (2021)

Figure: 24 North America Cloud Telephony Services Market Attractiveness, Country (2021)

Figure: 25 Network Type Adoption, by Industry (2021)

Figure: 26 Cloud Telephony Services Penetration

Figure: 27 Factors for Growth

Figure: 28 Europe Cloud Telephony Services Market Attractiveness, by Deployment (2021)

Figure: 29 Europe Cloud Telephony Services Market Attractiveness, by Enterprise Size (2021)

Figure: 30 Europe Cloud Telephony Services Market Attractiveness, Network (2021)

Figure: 31 Europe Cloud Telephony Services Market Attractiveness, Application (2021)

Figure: 32 Europe Cloud Telephony Services Market Attractiveness, Industry (2021)

Figure: 33 Europe Cloud Telephony Services Market Attractiveness, Country (2021)

Figure: 34 Network Type Adoption, by Industry (2021)

Figure: 35 Cloud Telephony Services Penetration

Figure: 36 Factors for Growth

Figure: 37 Asia Pacific Cloud Telephony Services Market Attractiveness, by Deployment (2021)

Figure: 38 Asia Pacific Cloud Telephony Services Market Attractiveness, by Enterprise Size (2021)

Figure: 39 Asia Pacific Cloud Telephony Services Market Attractiveness, Network (2021)

Figure: 40 Asia Pacific Cloud Telephony Services Market Attractiveness, Application (2021)

Figure: 41 Asia Pacific Cloud Telephony Services Market Attractiveness, Industry (2021)

Figure: 42 Asia Pacific Cloud Telephony Services Market Attractiveness, Country (2021)

Figure: 43 Network Type Adoption, by Industry (2021)

Figure: 44 Cloud Telephony Services Penetration

Figure: 45 Factors for Growth

Figure: 46 Middle East and Africa Cloud Telephony Services Market Attractiveness, by Deployment (2021)

Figure: 47 Middle East and Africa Cloud Telephony Services Market Attractiveness, by Enterprise Size (2021)

Figure: 48 Middle East and Africa Cloud Telephony Services Market Attractiveness, Network (2021)

Figure: 49 Middle East and Africa Cloud Telephony Services Market Attractiveness, Application (2021)

Figure: 50 Middle East and Africa Cloud Telephony Services Market Attractiveness, Industry (2021)

Figure: 51 Network Type Adoption, by Industry (2021)

Figure: 52 Revenue Opportunity (US$ Mn) Analysis, 2016-2032

Figure: 53 South Africa Cloud Telephony Services Market Attractiveness, by Deployment (2021)

Figure: 54 South Africa Cloud Telephony Services Market Attractiveness, by Enterprise Size (2021)

Figure: 55 South Africa Cloud Telephony Services Market Attractiveness, Network (2021)

Figure: 56 South Africa Cloud Telephony Services Market Attractiveness, Application (2021)

Figure: 57 South Africa Cloud Telephony Services Market Attractiveness, Industry (2021)

Figure: 58 Network Type Adoption, by Industry (2021)

Figure: 59 Cloud Telephony Services Penetration

Figure: 60 Factors for Growth

Figure: 61 South America Cloud Telephony Services Market Attractiveness, by Deployment (2021)

Figure: 62 South America Cloud Telephony Services Market Attractiveness, by Enterprise Size (2021)

Figure: 63 South America Cloud Telephony Services Market Attractiveness, Network (2021)

Figure: 64 South America Cloud Telephony Services Market Attractiveness, Application (2021)

Figure: 65 South America Cloud Telephony Services Market Attractiveness, Industry (2021)

Figure: 66 South America Cloud Telephony Services Market Attractiveness, Country (2021)

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