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Cloud Based Contact Center Market Snapshot (2022 to 2032)

[250 Pages Report] Newly-released Cloud Based Contact Center Market analysis report by Future Market Insights shows that global sales of Cloud Based Contact Center Market in 2021 was held at US$ 19 Billion. With 18%, the projected market growth from 2022 to 2032 is expected to be slightly higher than the historical growth. Professional services are expected to be the highest revenue-generating segment, projected to grow at a CAGR of over 17.8% from 2022 to 2032.

Attributes Details
Cloud Based Contact Center Market Size (2022) US$ 23 Billion
Cloud Based Contact Center Market Size (2032) US$ 120 Billion
Cloud Based Contact Center Market CAGR (2022 to 2032) 18.0%
USA Market CAGR (2022 to 2032) 17.7%
Key Companies Covered
  • Cisco Systems
  • Dell Technologies Inc.
  • EON Reality
  • Google
  • Genesys
  • Honeywell International, Inc.
  • Microsoft Corporation
  • Sony Interactive Entertainment
  • Samsung Electronics Co., Ltd
  • HP Development Company, L.P.
  • 8x8

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Revenue of Cloud Based Contact Center Market from 2017 to 2021 Compared to Demand Outlook for 2022 to 2032

As per the Global Cloud Based Contact Center Market research by Future Market Insights - a market research and competitive intelligence provider, historically, from 2017 to 2021, the market value of the Cloud Based Contact Center increased at around 21.6% CAGR. With an absolute dollar opportunity of US$ 97 Billion, the market is projected to reach a valuation of US$ 120 Billion by 2032.

Cloud-based contact centers are supporting governments as well as enhancing the customer experience for both people and businesses by increasing access to information. Due to the rapid advancement of technology, governments must also deal with rising public expectations. Private companies looking to purchase cloud-based contact centers are utilizing the possibility to work directly with governmental organizations to increase service access and track the status of requests through self-service channels.

Companies in the cloud-based contact center industry are offering tailored services to government organizations with the help of CRM integration. Government stakeholders and citizens want prompt issue resolution and immediate access to caller information. More collaboration solutions are being made available by businesses so that employees may instantly connect with subject matter experts in different departments or organizations.

Which Factors are Propelling Cloud-Based Contact Center Demand?

The concept of a contact center as a service is gaining traction among industry participants in the global cloud-based contact center market. With collaboration options like team chat and video, the new contact center as a service technician in the cloud-based contact center industry is assisting in the efficient management of remote teams. In particular, during the coronavirus epidemic, the contact center as a service technology assisted in minimizing the cost of ownership, reducing downtime, and ensuring business continuity. Multi-channel communication has been found to be made possible via unified communications as a service and cloud communications as a service.

Cloud-based contact centers have made it possible to manage a remote contact center staff, eliminating the need for calls to an outside vendor. With cloud-based contact centers, agents can be deployed across the country with the goal of putting them closer to customers. Numerous companies are implementing work-from-home policies for agents in an effort to reduce costs. For instance, the Everest Group's research program claims that money saved on office space and other overheads can be used to hire local staff who can offer services that are specific to the area. Additionally, hiring operate-from-home agents in the US costs 5 to 10% less than hiring specialists who work on-site.

Owing to cloud-based contact centers, businesses can look into the possibility of home shoring or scaling up the remote workforce to accommodate more employees who clock in from home. Home shoring is the use of at-home agents to maximize customer pleasure and make financial savings. Home shoring offers workers more than simply career possibilities. Agents can choose their own schedules while working remotely. For instance, according to the Bureau of Labor Statistics, there are roughly 2.8 Million customer service representatives in the USA

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Which factors can restrain the Growth of Cloud Based Contact Center Market?

The accessibility of important information has led to a variety of challenges in the current digital environment. One of these challenges is the rise in importance of sensitive data storage companies as a target for cybercriminals. Contact centers, which routinely deal with private consumer information, unfortunately, are not an exception.

As contact centers routinely gather and store enormous amounts of client data, fraudsters frequently target these contact centers. In a new cloud security report by SANS Institute, comprising several hundred businesses in Europe, the US, Asia, and Canada revealed that 19% of participants had heard about cloud hacks and were leery of using them. In order for businesses to be ready, they must deploy reliable security solutions, which can be highly expensive.

Region-wise Insights

Which Region is projected to Offer the Largest Cloud Based Contact Center Market Opportunity?

During the projection period, Europe Cloud Based Contact Center Market is predicted to be the leading market for Cloud Based Contact Centers. Europe is a key producer and consumer of modern technology, acting as the hub for some of the biggest tech hubs worldwide. Due to the cost and regulatory concerns, a large number of businesses have relocated to the cloud and enabled employee mobility. Numerous European nations are engaged in an initiative aimed at improving their digital infrastructures. Efforts are also being made to boost the skills of the community and to quickly increase cloud-based platforms.

The governments in Poland, Bulgaria, and Romania have planned to increase their investment in digital infrastructure, and the government of the Ukrainian Republic is on track to double its spending on IT Research and Development through 2020.

Call centers are an important part of numerous businesses in the UK. The UK's finance sector, which accounts for 18% of all employment, is expected to employ about one in five call center workers. Telemarketing, governmental sectors, IT and telecommunications, and utility corporations are other significant industries in the UK call center market. The contact center sector in Spain is also still growing. As a result, the European market is anticipated to expand over the course of the forecast period due to the adoption of cloud-based services in Germany, the United Kingdom, and Spain.

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Country-wise Analysis

Which Country Lies at the Centerstage for Cloud Based Contact Center Market Revenue?

The USA is expected to account for the highest market of US$ 41.6 Billion by the end of 2032. Also, the market in the country is projected to account for an absolute dollar growth of US$ 33.5 Billion. The USA businesses prioritize digital transformation, and they are typically seen as early adopters of cutting-edge technology like the Internet of Things, additive manufacturing, big data analytics, and connected industries. One of the key factors influencing this market in the USA is the existence of Google, one of the most successful cloud providers, which has displayed the potentiality of large-scale, web-based apps provided from the cloud, and Microsoft, which is now moving to offer its services on a cloud-based platform.

RingCentral, Inc., a USA-based provider of cloud-based communications and collaboration solutions for enterprises, has been offering a contact center as a service solution that assists in lowering upfront investment and IT staff.

Category-wise Insights

Why Professional Services projected to Witness the Fastest Growth among Cloud Based Contact Center Product Types?

Market revenue through Professional services is forecasted to grow at a CAGR of over 17.8% from 2022 to 2032. Users who are not aware that their company's infrastructure has to be upgraded might obtain advice from cloud professional services vendors. Users that want to upgrade their infrastructure can benefit from the expertise of seasoned cloud service providers, which helps users adopt the best mix of services. These service providers specialize in deploying cloud-based systems for use cases that are specialized to particular industries. Implementation services assist clients in quickly achieving their business goals by implementing cloud strategy through planning, acquiring access to existing systems, doing quality assessment and verification, and providing support.

Implementation services provide a successful and secure deployment on any infrastructure, whether a private cloud, public cloud, or hybrid cloud. The primary elements influencing the rising demand for cloud migration services include scalability, flexibility for changing workloads, increased productivity, agility, enhanced application security, and cost savings.

Competitive Analysis

Players in the market are constantly developing improved analytical solutions as well as extending their product offerings. The companies in Cloud Based Contact Center market are focused on their alliances, technology collaborations, and product launch strategies.

Some of the recent developments of a key in Cloud Based Contact Center providers are as follows:

  • In March 2022, 8x8 revolutionized the role of the contact center agent by introducing a new 8x8 contact center composed experience. An entirely browser-based, design-driven interface, the 8x8 Agent Workspace provides a personalized and intuitive user experience. The contact center and unified communications features are only found in this one application.
  • In February 2021, together, Orange Business Service and the international engineering and service company Kone Corporation moved Kone's contact center infrastructure to the cloud.

Similarly, recent developments related to companies in Cloud Based Contact Center Market have been tracked by the team at Future Market Insights, which are available in the full report.

Cloud Based Contact Center Market Segmentation

By Solution:

  • Automatic Call Distribution
  • Agent Performance Optimization
  • Dialers
  • Interactive Voice Response
  • Computer Technology Interaction
  • Reporting and Analytics
  • Security
  • Others

By Services:

  • Professional Service
  • Managed Service

By Application:

  • Call Routing and Queuing
  • Data Integration and Recording
  • Chat Quality and Monitoring
  • Real-Time Decision-Making
  • Workforce Optimization

By Deployment Model:

  • Call Routing and Queuing
  • Data Integration and Recording
  • Chat Quality and Monitoring
  • Real-Time Decision-Making
  • Workforce Optimization

By Organization Size:

  • Small and Medium Enterprises
  • Large Enterprises

By Verticals:

  • BFSI
  • Consumer Goods and Retail
  • Government and Public Sector
  • Healthcare and Life Sciences
  • Manufacturing
  • Media & Entertainment
  • Telecommunication and Information Technology Enabled Services
  • Others

By Region:

  • North America
  • Latin America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)

Frequently Asked Questions

How much is the current worth of the Cloud Based Contact Center Market?

The global Cloud Based Contact Center Market is worth more than US$ 23 Billion at present.

What is the sales forecast for Cloud Based Contact Center Market?

The value of the Cloud Based Contact Center Market is projected to increase at a CAGR of around 18% from 2022 to 2032.

What was the last 5 year’s market CAGR?

The value of the Cloud Based Contact Center Market increased at a CAGR of around 21.6% from 2017 to 2021.

What are the key Cloud Based Contact Center Market Trends?

The demand for Professional Services has increased significantly. The global demand for Cloud Based Contact Center is being fueled by a considerable increase in the number of cloud-based contact centers.

At what percentage is sales of Cloud Based Contact Center Market going to register growth in the USA?

The growth of the market for Cloud Based Contact Center in the US is projected to expand at a CAGR of around 17.7% from 2022 to 2032.

At what percentage is sales of Cloud Based Contact Center Market going to register growth in China?

The growth of the market for Cloud Based Contact Center in China is projected to expand at a CAGR of around 17% from 2022 to 2032.

What do statistics for South Korea and Japan reveal?

While the market in South Korea is expected to grow at nearly 15.7%, the market in Japan is projected to register a CAGR of nearly 16.1% from 2022 to 2032.

Table of Content

1. Executive Summary | Cloud Based Contact Center Market

    1.1. Global Market Outlook

    1.2. Demand-side Trends

    1.3. Supply-side Trends

    1.4. Technology Roadmap Analysis

    1.5. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Background

    3.1. Market Dynamics

        3.1.1. Drivers

        3.1.2. Restraints

        3.1.3. Opportunity

        3.1.4. Trends

    3.2. Scenario Forecast

        3.2.1. Demand in Optimistic Scenario

        3.2.2. Demand in Likely Scenario

        3.2.3. Demand in Conservative Scenario

    3.3. Opportunity Map Analysis

    3.4. Investment Feasibility Matrix

    3.5. PESTLE and Porter’s Analysis

    3.6. Regulatory Landscape

        3.6.1. By Key Regions

        3.6.2. By Key Countries

    3.7. Regional Parent Market Outlook

4. Global Market Analysis 2017 to 2021 and Forecast, 2022 to 2032

    4.1. Historical Market Size Value (US$ Million) Analysis, 2017 to 2021

    4.2. Current and Future Market Size Value (US$ Million) Projections, 2022 to 2032

        4.2.1. Y-o-Y Growth Trend Analysis

        4.2.2. Absolute $ Opportunity Analysis

5. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Solution

    5.1. Introduction / Key Findings

    5.2. Historical Market Size Value (US$ Million) Analysis By Solution, 2017 to 2021

    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Solution, 2022 to 2032

        5.3.1. Automatic Call Distribution (ACD)

        5.3.2. Agent Performance Optimization (APO)

        5.3.3. Dialers

        5.3.4. Interactive Voice Response (IVR)

        5.3.5. Computer Technology Interaction (CTRI

        5.3.6. Reporting And Analytics

        5.3.7. Security

        5.3.8. Others

    5.4. Y-o-Y Growth Trend Analysis By Solution, 2017 to 2021

    5.5. Absolute $ Opportunity Analysis By Solution, 2022 to 2032

6. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Service

    6.1. Introduction / Key Findings

    6.2. Historical Market Size Value (US$ Million) Analysis By Service, 2017 to 2021

    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Service, 2022 to 2032

        6.3.1. Professional Service

        6.3.2. Managed Service

    6.4. Y-o-Y Growth Trend Analysis By Service, 2017 to 2021

    6.5. Absolute $ Opportunity Analysis By Service, 2022 to 2032

7. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Application 

    7.1. Introduction / Key Findings

    7.2. Historical Market Size Value (US$ Million) Analysis By Application, 2017 to 2021

    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Application, 2022 to 2032

        7.3.1. Call Routing And Queuing

        7.3.2. Data Integration And Recording

        7.3.3. Chat Quality and Monitoring

        7.3.4. Real-Time Decision-Making

        7.3.5. Workforce Optimization

    7.4. Y-o-Y Growth Trend Analysis By Application, 2017 to 2021

    7.5. Absolute $ Opportunity Analysis By Application, 2022 to 2032

8. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Deployment Model

    8.1. Introduction / Key Findings

    8.2. Historical Market Size Value (US$ Million) Analysis By Deployment Model, 2017 to 2021

    8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment Model, 2022 to 2032

        8.3.1. Public Cloud

        8.3.2. Private Cloud

        8.3.3. Hybrid Cloud

    8.4. Y-o-Y Growth Trend Analysis By Deployment Model, 2017 to 2021

    8.5. Absolute $ Opportunity Analysis By Deployment Model, 2022 to 2032

9. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Organization Size

    9.1. Introduction / Key Findings

    9.2. Historical Market Size Value (US$ Million) Analysis By Organization Size, 2017 to 2021

    9.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Organization Size, 2022 to 2032

        9.3.1. Small And Medium Enterprises (SMEs)

        9.3.2. Large Enterprises

    9.4. Y-o-Y Growth Trend Analysis By Organization Size, 2017 to 2021

    9.5. Absolute $ Opportunity Analysis By Organization Size, 2022 to 2032

10. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Vertical 

    10.1. Introduction / Key Findings

    10.2. Historical Market Size Value (US$ Million) Analysis By Vertical, 2017 to 2021

    10.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Vertical, 2022 to 2032

        10.3.1. BFSI

        10.3.2. Consumer Goods and Retail

        10.3.3. Government and Public Sector

        10.3.4. Healthcare and Life Sciences

        10.3.5. Manufacturing

        10.3.6. Media & Entertainment

        10.3.7. Telecommunication And Information Technology Enabled Services

        10.3.8. Others

    10.4. Y-o-Y Growth Trend Analysis By Vertical, 2017 to 2021

    10.5. Absolute $ Opportunity Analysis By Vertical, 2022 to 2032

11. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Region

    11.1. Introduction

    11.2. Historical Market Size Value (US$ Million) Analysis By Region, 2017 to 2021

    11.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2022 to 2032

        11.3.1. North America

        11.3.2. Latin America

        11.3.3. Europe

        11.3.4. Asia Pacific

        11.3.5. Middle East and Africa (MEA)

    11.4. Market Attractiveness Analysis By Region

12. North America Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        12.2.1. By Country

            12.2.1.1. United States of America

            12.2.1.2. Canada

        12.2.2. By Solution

        12.2.3. By Service

        12.2.4. By Application

        12.2.5. By Deployment Model

        12.2.6. By Organization Size

        12.2.7. By Vertical

    12.3. Market Attractiveness Analysis

        12.3.1. By Country

        12.3.2. By Solution

        12.3.3. By Service

        12.3.4. By Application

        12.3.5. By Deployment Model

        12.3.6. By Organization Size

        12.3.7. By Vertical

    12.4. Key Takeaways

13. Latin America Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        13.2.1. By Country

            13.2.1.1. Brazil

            13.2.1.2. Mexico

            13.2.1.3. Rest of Latin America

        13.2.2. By Solution

        13.2.3. By Service

        13.2.4. By Application

        13.2.5. By Deployment Model

        13.2.6. By Organization Size

        13.2.7. By Vertical

    13.3. Market Attractiveness Analysis

        13.3.1. By Country

        13.3.2. By Solution

        13.3.3. By Service

        13.3.4. By Application

        13.3.5. By Deployment Model

        13.3.6. By Organization Size

        13.3.7. By Vertical

    13.4. Key Takeaways

14. Europe Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        14.2.1. By Country

            14.2.1.1. Germany

            14.2.1.2. United Kingdom

            14.2.1.3. France

            14.2.1.4. Spain

            14.2.1.5. Italy

            14.2.1.6. Rest of Europe

        14.2.2. By Solution

        14.2.3. By Service

        14.2.4. By Application

        14.2.5. By Deployment Model

        14.2.6. By Organization Size

        14.2.7. By Vertical

    14.3. Market Attractiveness Analysis

        14.3.1. By Country

        14.3.2. By Solution

        14.3.3. By Service

        14.3.4. By Application

        14.3.5. By Deployment Model

        14.3.6. By Organization Size

        14.3.7. By Vertical

    14.4. Key Takeaways

15. Asia Pacific Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        15.2.1. By Country

            15.2.1.1. China

            15.2.1.2. Japan

            15.2.1.3. South Korea

            15.2.1.4. India

            15.2.1.5. Malaysia

            15.2.1.6. Singapore

            15.2.1.7. Australia

            15.2.1.8. New Zealand

            15.2.1.9. Rest of APAC

        15.2.2. By Solution

        15.2.3. By Service

        15.2.4. By Application

        15.2.5. By Deployment Model

        15.2.6. By Organization Size

        15.2.7. By Vertical

    15.3. Market Attractiveness Analysis

        15.3.1. By Country

        15.3.2. By Solution

        15.3.3. By Service

        15.3.4. By Application

        15.3.5. By Deployment Model

        15.3.6. By Organization Size

        15.3.7. By Vertical

    15.4. Key Takeaways

16. MEA Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    16.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    16.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        16.2.1. By Country

            16.2.1.1. GCC Countries

            16.2.1.2. South Africa

            16.2.1.3. Israel

            16.2.1.4. Rest of MEA

        16.2.2. By Solution

        16.2.3. By Service

        16.2.4. By Application

        16.2.5. By Deployment Model

        16.2.6. By Organization Size

        16.2.7. By Vertical

    16.3. Market Attractiveness Analysis

        16.3.1. By Country

        16.3.2. By Solution

        16.3.3. By Service

        16.3.4. By Application

        16.3.5. By Deployment Model

        16.3.6. By Organization Size

        16.3.7. By Vertical

    16.4. Key Takeaways

17. Key Countries Market Analysis

    17.1. United States of America

        17.1.1. Pricing Analysis

        17.1.2. Market Share Analysis, 2021

            17.1.2.1. By Solution

            17.1.2.2. By Service

            17.1.2.3. By Application

            17.1.2.4. By Deployment Model

            17.1.2.5. By Organization Size

            17.1.2.6. By Vertical

    17.2. Canada

        17.2.1. Pricing Analysis

        17.2.2. Market Share Analysis, 2021

            17.2.2.1. By Solution

            17.2.2.2. By Service

            17.2.2.3. By Application

            17.2.2.4. By Deployment Model

            17.2.2.5. By Organization Size

            17.2.2.6. By Vertical

    17.3. Brazil

        17.3.1. Pricing Analysis

        17.3.2. Market Share Analysis, 2021

            17.3.2.1. By Solution

            17.3.2.2. By Service

            17.3.2.3. By Application

            17.3.2.4. By Deployment Model

            17.3.2.5. By Organization Size

            17.3.2.6. By Vertical

    17.4. Mexico

        17.4.1. Pricing Analysis

        17.4.2. Market Share Analysis, 2021

            17.4.2.1. By Solution

            17.4.2.2. By Service

            17.4.2.3. By Application

            17.4.2.4. By Deployment Model

            17.4.2.5. By Organization Size

            17.4.2.6. By Vertical

    17.5. Germany

        17.5.1. Pricing Analysis

        17.5.2. Market Share Analysis, 2021

            17.5.2.1. By Solution

            17.5.2.2. By Service

            17.5.2.3. By Application

            17.5.2.4. By Deployment Model

            17.5.2.5. By Organization Size

            17.5.2.6. By Vertical

    17.6. United Kingdom

        17.6.1. Pricing Analysis

        17.6.2. Market Share Analysis, 2021

            17.6.2.1. By Solution

            17.6.2.2. By Service

            17.6.2.3. By Application

            17.6.2.4. By Deployment Model

            17.6.2.5. By Organization Size

            17.6.2.6. By Vertical

    17.7. France

        17.7.1. Pricing Analysis

        17.7.2. Market Share Analysis, 2021

            17.7.2.1. By Solution

            17.7.2.2. By Service

            17.7.2.3. By Application

            17.7.2.4. By Deployment Model

            17.7.2.5. By Organization Size

            17.7.2.6. By Vertical

    17.8. Spain

        17.8.1. Pricing Analysis

        17.8.2. Market Share Analysis, 2021

            17.8.2.1. By Solution

            17.8.2.2. By Service

            17.8.2.3. By Application

            17.8.2.4. By Deployment Model

            17.8.2.5. By Organization Size

            17.8.2.6. By Vertical

    17.9. Italy

        17.9.1. Pricing Analysis

        17.9.2. Market Share Analysis, 2021

            17.9.2.1. By Solution

            17.9.2.2. By Service

            17.9.2.3. By Application

            17.9.2.4. By Deployment Model

            17.9.2.5. By Organization Size

            17.9.2.6. By Vertical

    17.10. China

        17.10.1. Pricing Analysis

        17.10.2. Market Share Analysis, 2021

            17.10.2.1. By Solution

            17.10.2.2. By Service

            17.10.2.3. By Application

            17.10.2.4. By Deployment Model

            17.10.2.5. By Organization Size

            17.10.2.6. By Vertical

    17.11. Japan

        17.11.1. Pricing Analysis

        17.11.2. Market Share Analysis, 2021

            17.11.2.1. By Solution

            17.11.2.2. By Service

            17.11.2.3. By Application

            17.11.2.4. By Deployment Model

            17.11.2.5. By Organization Size

            17.11.2.6. By Vertical

    17.12. South Korea

        17.12.1. Pricing Analysis

        17.12.2. Market Share Analysis, 2021

            17.12.2.1. By Solution

            17.12.2.2. By Service

            17.12.2.3. By Application

            17.12.2.4. By Deployment Model

            17.12.2.5. By Organization Size

            17.12.2.6. By Vertical

    17.13. Malaysia

        17.13.1. Pricing Analysis

        17.13.2. Market Share Analysis, 2021

            17.13.2.1. By Solution

            17.13.2.2. By Service

            17.13.2.3. By Application

            17.13.2.4. By Deployment Model

            17.13.2.5. By Organization Size

            17.13.2.6. By Vertical

    17.14. Singapore

        17.14.1. Pricing Analysis

        17.14.2. Market Share Analysis, 2021

            17.14.2.1. By Solution

            17.14.2.2. By Service

            17.14.2.3. By Application

            17.14.2.4. By Deployment Model

            17.14.2.5. By Organization Size

            17.14.2.6. By Vertical

    17.15. Australia

        17.15.1. Pricing Analysis

        17.15.2. Market Share Analysis, 2021

            17.15.2.1. By Solution

            17.15.2.2. By Service

            17.15.2.3. By Application

            17.15.2.4. By Deployment Model

            17.15.2.5. By Organization Size

            17.15.2.6. By Vertical

    17.16. New Zealand

        17.16.1. Pricing Analysis

        17.16.2. Market Share Analysis, 2021

            17.16.2.1. By Solution

            17.16.2.2. By Service

            17.16.2.3. By Application

            17.16.2.4. By Deployment Model

            17.16.2.5. By Organization Size

            17.16.2.6. By Vertical

    17.17. GCC Countries

        17.17.1. Pricing Analysis

        17.17.2. Market Share Analysis, 2021

            17.17.2.1. By Solution

            17.17.2.2. By Service

            17.17.2.3. By Application

            17.17.2.4. By Deployment Model

            17.17.2.5. By Organization Size

            17.17.2.6. By Vertical

    17.18. South Africa

        17.18.1. Pricing Analysis

        17.18.2. Market Share Analysis, 2021

            17.18.2.1. By Solution

            17.18.2.2. By Service

            17.18.2.3. By Application

            17.18.2.4. By Deployment Model

            17.18.2.5. By Organization Size

            17.18.2.6. By Vertical

    17.19. Israel

        17.19.1. Pricing Analysis

        17.19.2. Market Share Analysis, 2021

            17.19.2.1. By Solution

            17.19.2.2. By Service

            17.19.2.3. By Application

            17.19.2.4. By Deployment Model

            17.19.2.5. By Organization Size

            17.19.2.6. By Vertical

18. Market Structure Analysis

    18.1. Competition Dashboard

    18.2. Competition Benchmarking

    18.3. Market Share Analysis of Top Players

        18.3.1. By Regional

        18.3.2. By Solution

        18.3.3. By Service

        18.3.4. By Application

        18.3.5. By Deployment Model

        18.3.6. By Organization Size

        18.3.7. By Vertical

19. Competition Analysis

    19.1. Competition Deep Dive

        19.1.1. Cisco Systems

            19.1.1.1. Overview

            19.1.1.2. Product Portfolio

            19.1.1.3. Profitability by Market Segments

            19.1.1.4. Sales Footprint

            19.1.1.5. Strategy Overview

                19.1.1.5.1. Marketing Strategy

        19.1.2. Dell Technologies Inc.

            19.1.2.1. Overview

            19.1.2.2. Product Portfolio

            19.1.2.3. Profitability by Market Segments

            19.1.2.4. Sales Footprint

            19.1.2.5. Strategy Overview

                19.1.2.5.1. Marketing Strategy

        19.1.3. EON Reality

            19.1.3.1. Overview

            19.1.3.2. Product Portfolio

            19.1.3.3. Profitability by Market Segments

            19.1.3.4. Sales Footprint

            19.1.3.5. Strategy Overview

                19.1.3.5.1. Marketing Strategy

        19.1.4. Google

            19.1.4.1. Overview

            19.1.4.2. Product Portfolio

            19.1.4.3. Profitability by Market Segments

            19.1.4.4. Sales Footprint

            19.1.4.5. Strategy Overview

                19.1.4.5.1. Marketing Strategy

        19.1.5. Genesys

            19.1.5.1. Overview

            19.1.5.2. Product Portfolio

            19.1.5.3. Profitability by Market Segments

            19.1.5.4. Sales Footprint

            19.1.5.5. Strategy Overview

                19.1.5.5.1. Marketing Strategy

        19.1.6. Five9

            19.1.6.1. Overview

            19.1.6.2. Product Portfolio

            19.1.6.3. Profitability by Market Segments

            19.1.6.4. Sales Footprint

            19.1.6.5. Strategy Overview

                19.1.6.5.1. Marketing Strategy

        19.1.7. Honeywell International

            19.1.7.1. Overview

            19.1.7.2. Product Portfolio

            19.1.7.3. Profitability by Market Segments

            19.1.7.4. Sales Footprint

            19.1.7.5. Strategy Overview

                19.1.7.5.1. Marketing Strategy

        19.1.8. Connect First

            19.1.8.1. Overview

            19.1.8.2. Product Portfolio

            19.1.8.3. Profitability by Market Segments

            19.1.8.4. Sales Footprint

            19.1.8.5. Strategy Overview

                19.1.8.5.1. Marketing Strategy

        19.1.9. Oracle

            19.1.9.1. Overview

            19.1.9.2. Product Portfolio

            19.1.9.3. Profitability by Market Segments

            19.1.9.4. Sales Footprint

            19.1.9.5. Strategy Overview

                19.1.9.5.1. Marketing Strategy

        19.1.10. New Voice Media

            19.1.10.1. Overview

            19.1.10.2. Product Portfolio

            19.1.10.3. Profitability by Market Segments

            19.1.10.4. Sales Footprint

            19.1.10.5. Strategy Overview

                19.1.10.5.1. Marketing Strategy

        19.1.11. Talkdesk

            19.1.11.1. Overview

            19.1.11.2. Product Portfolio

            19.1.11.3. Profitability by Market Segments

            19.1.11.4. Sales Footprint

            19.1.11.5. Strategy Overview

                19.1.11.5.1. Marketing Strategy

20. Assumptions & Acronyms Used

21. Research Methodology

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