Customer Engagement Solutions Market
Quest of companies for customer loyalty and retention leading to soaring sales of customer engagement solutions: Opportunities ahead
Customer Engagement Solutions Market By Component, Deployment, Organization Size, Verticals & Region - Forecast 2022 - 2032
Customer Engagement Solutions Market Snapshot
[250 Pages Report] Newly-released Customer Engagement Solutions Market analysis report by Future Market Insights shows that global sales of Customer Engagement Solutions Market in 2021 was held at US$ 17.4 Bn. With 10.9% projected growth during 2022 – 2032, the market is expected to reach a valuation of US$ 55 Bn by 2032. Revenue through customer engagement services is expected to grow at a CAGR of over 10.8% during 2022 – 2032.
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Attributes |
Details |
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Customer Engagement Solutions Market Size (2022) |
US$ 19.5 Bn |
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Customer Engagement Solutions Market Size (2032) |
US$ 55.0 Bn |
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Customer Engagement Solutions Market CAGR (2022 – 2032) |
10.9% |
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U.S. Market CAGR (2022 – 2032) |
9.7% |
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Key Companies Covered |
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Revenue of Customer Engagement Solutions Market from 2017 to 2021 Compared to Demand Outlook for 2022 to 2032
As per the Global Customer Engagement Solutions Market research by Future Market Insights - a market research and competitive intelligence provider, historically, from 2017 to 2021, the market value of the Customer Engagement Solutions Market increased at around 10.9% CAGR. With an absolute dollar opportunity of US$ 35.5 Bn, the market is projected to reach a valuation of US$ 55 Bn by 2032.
Due to the widespread use of the internet, it is projected that the market for customer engagement solutions would grow fast in the forthcoming years. Customer engagement solutions use the internet to reply to consumer inquiries digitally using media such as email, social media, live chat, and messaging programs. According to Internet World Stats, a US-based provider of internet statistics, the number of internet users worldwide climbed from 4.5 Bn in June 2019 to 5.1 Bn in March 2021, with a penetration rate of 65.6%. The typical internet user logs on for 6 hours and 43 minutes per day. Therefore, the increased usage of the internet is driving the demand for client engagement solutions.
The food industry aggressively uses big data to grow and maintain its competitiveness. The growth of the e-commerce industry has increased the availability of data regarding online consumer behavior. These statistics show that more customer engagement technologies are being adopted by the food and beverage industry. Consumer purchase trends are being examined and researched using data analytics. Businesses employ big data technologies to enhance customer interactions and personalize experiences.
Which Factors Are Propelling Customer Engagement Solutions Demand?
One of the key factors of the higher customer churn rate is poor customer experience. A negative customer experience could become a positive brand image for the business with the help of customer engagement tools. Interacting with customers directly as well as through a range of touchpoints, such as social media, surveys, marketing campaigns, and direct communication, is known as customer engagement. Customer analytics, a component of customer engagement solutions, guarantees effective client relationship management while routinely disseminating analytical data on customer attrition rate. By deploying customer engagement technologies, businesses may increase customer loyalty and retention.
According to HubSpot's 2021 State of Inbound study, more than 50% of organizations are using inbound marketing to generate leads. Increasing customer satisfaction will continue to be a key marketing objective, as it has been in recent years. A 5% improvement in client retention rates usually results in a 25-95% gain in revenue, according to a Harvard Business School study.
Owing to the increase in smartphone and internet usage, customers can easily find out information about various products and services through a variety of channels, including the web, social media, and other applications. Brands have many possibilities to interact with their target audience and boost sales given that consumers use their mobile phones on average for five hours per day and that there are many customer touchpoints, including websites, social media, live chats, phone calls, and in-person help.
Customer service is the key driver for consumer brand loyalty, which results in continued sales for companies across all industries. Around 66% of clients grew their business with at least one company as a result of receiving exceptional customer service. Additionally, 56% of customers are engaged in customer support conversations using AI at least once each week in 2018.
There is software available for managing customer communications and engagement across a variety of touchpoints and channels. As an example, the watchmaker Titan Company develops marketing efforts that are especially targeted at each customer using IBM Watson Customer Engagement technology.
Both distinct solutions for each of the aforementioned functionalities and a combined solution that fits an enterprise's goals for client engagement are offered by suppliers. For instance, the company's main product, Calabrio ONE, is a suite for workforce optimization and employee engagement with US headquarters. In-depth reporting capabilities, quality and workforce management, analytics based on customer’s voice, and call recording functionality are all included in the suite.
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Talk to AnalystWhich factors restrain the Growth of the Customer Engagement Solutions Market?
Since it makes it simpler for individuals to interact with organizations, customer information is crucial for promoting customer engagement. Due to the intricacy of the touchpoints in the customer feedback process, businesses have been able to gather a significant amount of data regarding customer expectations and behavior. Customer contact centers generate significant data, and businesses have trouble syncing it when it is not synchronized with other systems. Businesses are obliged to group the information they collect from different touchpoints according to the wants and expectations of their clients.
Since the data that businesses obtain from various touchpoints, such as company websites, the web, mobile devices, social media, and emails, is diverse, it is difficult for businesses to organize it. Evaluating significant structured and unstructured data requires a large number of resources, including money, time, and expertise. This poses issues that could restrict the possible return on investment for consumer engagement solutions.
Which Region is projected to Offer the Largest Customer Engagement Solutions Market Opportunity?
During the projection period, the Customer Engagement Solutions Market in North America is projected to lead throughout the analysis period. Adobe, Microsoft, and C3.ai, for instance, are working together to improve CRM systems with AI. This collaboration of Adobe Experience Cloud, Microsoft Dynamics 365, C3.ai, and AI models, industry-specific data models, and connectors creates a comprehensive set of AI-enabled CRM solutions for marketing, customer support, and sales in each industry.
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Country-wise Analysis
Which Country Lies at the Centerstage for Customer Engagement Solutions Market Revenue?
The United States is expected to account for the highest market of US$ 17.2 Bn by the end of 2032. Also, the market in the country is projected to account for an absolute dollar growth of US$ 10.9 Bn. The United States was a pioneer in the adoption of Social, Mobile, Analytics, and Cloud technologies, and consumer engagement solutions are now widely used there.
For instance, IBM Corporation and Performance Bicycle, the largest independent bicycle retailer in the country, have partnered to use Watson Customer Engagement solutions, which are hosted on the IBM Cloud, to help create tailored customer experiences that span the business' website and each of its physical stores. It is estimated that the United States would see significant growth in manufacturing, healthcare, retail, and communications applications owing to these expenditures over the forecast period.
Category-wise Insights
Why Customer Engagement Services is projected to Witness Fastest Growth?
Market revenue through customer engagement services is forecasted to grow at a CAGR of over 10.8% during 2022-32. To boost customer conversion and retention rates and build more successful sales teams, businesses are heavily investing in customer engagement technologies. CRM software helps collect customer data and analyze previous customer interactions in order to enhance customer service and relationships, which will consequently lead to higher sales and revenue.
The federal government currently places a high priority on the customer experience as a result of the changes in customer expectations over the past 10 years, which have raised the bar for customer service standards. For instance, in February 2021, Oracle Customer Experience made improvements to its Oracle Marketing, Oracle Sales, and Oracle Service platforms to assist users in accelerating sales cycles, resolving customer inquiries and issues, and developing engaging customer loyalty programs. The enhanced marketing capabilities are intended to help companies increase consumer engagement, retention, and lifetime value through personalized experiences.
Competitive Analysis
Players in the market are constantly developing improved analytical solutions as well as extending their product offerings. The companies in the Customer Engagement Solutions market are focused on alliances, technology collaborations, and product launch strategies.
Some of the recent developments of key Customer Engagement Solutions providers are as follows:
- In March 2022, Microsoft's acquisition of Nuance Communications, Inc. with their security-focused, cloud-based products supplemented with robust, vertically targeted AI. Microsoft and Nuance will provide organizations across industries with the tools they need to achieve their goals faster. Customers will gain from the improved consumer, patient, clinician, and employee experiences as well as, eventually, from higher productivity and financial success.
- In July 2021, Salesforce acquired Slack. With this acquisition, Salesforce will be able to offer the Slack-first Customer 360, giving companies a single point of accountability for their operations as well as a platform to connect employees, clients, and partners with one another and the daily-use apps they use, all within their existing workflows.
- In June 2019, a new standard for the customer experience sector is being established with the acquisition of Teleopti by Calabrio. The industry-leading, real multi-tenant SaaS customer experience intelligence platform is created by combining the workforce management software from Teleopti and the customer experience solutions from Calabrio.
Similarly, recent developments related to companies in Customer Engagement Solutions Market have been tracked by the team at Future Market Insights, which are available in the full report.
Customer Engagement Solutions Market Segmentation
By Component:
- Solution
- Omni Channel
- Workforce Optimization
- Others
- Services
- Managed Services
- Professional Services
By Deployment Type:
- On-Premises
- Cloud
By Organization Size:
- Small and Medium Enterprises
- Large Enterprises
By Verticals:
- Banking, Financial Services, and Insurance
- Telecom and IT
- Retail and Consumer Goods
- Media and Entertainment
- Education & Training
- Other End-user Industries
By Region:
- North America
- Latin America
- Europe
- APAC
- MEA
Frequently Asked Questions
The global Customer Engagement Solutions Market is worth more than US$ 19.5 Bn at present.
The value of the Customer Engagement Solutions Market is projected to increase at a CAGR of around 10.9% during 2022 – 2032.
The value of the Customer Engagement Solutions Market increased at a CAGR of around 12.5% during 2017 – 2021.
The growth of the market for Customer Engagement Solutions in the US is projected to expand at a CAGR of around 9.7% during 2022 – 2032.
The growth of market for Customer Engagement Solutions in China is projected to expand at a CAGR of around 11.8% during 2022 – 2032.
While the market in South Korea is expected to grow at nearly 11.3%, the market in Japan is projected to register a CAGR of nearly 11.7% during 2022 - 2032.
Table of Content
1. Executive Summary
1.1. Global Market Outlook
1.2. Demand-side Trends
1.3. Supply-side Trends
1.4. Technology Roadmap Analysis
1.5. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Background
3.1. Market Dynamics
3.1.1. Drivers
3.1.2. Restraints
3.1.3. Opportunity
3.1.4. Trends
3.2. Scenario Forecast
3.2.1. Demand in Optimistic Scenario
3.2.2. Demand in Likely Scenario
3.2.3. Demand in Conservative Scenario
3.3. Opportunity Map Analysis
3.4. Investment Feasibility Matrix
3.5. PESTLE and Porter’s Analysis
3.6. Regulatory Landscape
3.6.1. By Key Regions
3.6.2. By Key Countries
3.7. Regional Parent Market Outlook
4. Global Market Analysis 2017-2021 and Forecast, 2022-2032
4.1. Historical Market Size Value (US$ Mn) Analysis, 2017-2021
4.2. Current and Future Market Size Value (US$ Mn) Projections, 2022-2032
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Componenet
5.1. Introduction / Key Findings
5.2. Historical Market Size Value (US$ Mn) Analysis By Componenet, 2017-2021
5.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Componenet, 2022-2032
5.3.1. Solution
5.3.1.1. Omni Channel
5.3.1.2. Workforce Optimization
5.3.1.3. Others
5.3.2. Services
5.3.2.1. Managed Services
5.3.2.2. Professional Services
5.4. Y-o-Y Growth Trend Analysis By Componenet, 2017-2021
5.5. Absolute $ Opportunity Analysis By Componenet, 2022-2032
6. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Deployment
6.1. Introduction / Key Findings
6.2. Historical Market Size Value (US$ Mn) Analysis By Deployment , 2017-2021
6.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Deployment , 2022-2032
6.3.1. On-Premises
6.3.2. Cloud
6.4. Y-o-Y Growth Trend Analysis By Deployment , 2017-2021
6.5. Absolute $ Opportunity Analysis By Deployment , 2022-2032
7. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Organization Size
7.1. Introduction / Key Findings
7.2. Historical Market Size Value (US$ Mn) Analysis By Organization Size , 2017-2021
7.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Organization Size , 2022-2032
7.3.1. Small and Medium Enterprises
7.3.2. Large Enterprises
7.4. Y-o-Y Growth Trend Analysis By Organization Size , 2017-2021
7.5. Absolute $ Opportunity Analysis By Organization Size , 2022-2032
8. Global Market Analysis 2017-2021 and Forecast 2022-2032, By End-User Industry
8.1. Introduction / Key Findings
8.2. Historical Market Size Value (US$ Mn) Analysis By End-User Industry, 2017-2021
8.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By End-User Industry, 2022-2032
8.3.1. Banking, Financial Services, and Insurance
8.3.2. Telecom and IT
8.3.3. Retail and Consumer Goods
8.3.4. Media and Entertainment
8.3.5. Other
8.4. Y-o-Y Growth Trend Analysis By End-User Industry, 2017-2021
8.5. Absolute $ Opportunity Analysis By End-User Industry, 2022-2032
9. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Region
9.1. Introduction
9.2. Historical Market Size Value (US$ Mn) Analysis By Region, 2017-2021
9.3. Current Market Size Value (US$ Mn) Analysis and Forecast By Region, 2022-2032
9.3.1. North America
9.3.2. Latin America
9.3.3. Europe
9.3.4. Asia Pacific
9.3.5. MEA
9.4. Market Attractiveness Analysis By Region
10. North America Market Analysis 2017-2021 and Forecast 2022-2032, By Country
10.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021
10.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032
10.2.1. By Country
10.2.1.1. U.S.
10.2.1.2. Canada
10.2.2. By Componenet
10.2.3. By Deployment
10.2.4. By Organization Size
10.2.5. By End-User Industry
10.3. Market Attractiveness Analysis
10.3.1. By Country
10.3.2. By Componenet
10.3.3. By Deployment
10.3.4. By Organization Size
10.3.5. By End-User Industry
10.4. Key Takeaways
11. Latin America Market Analysis 2017-2021 and Forecast 2022-2032, By Country
11.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021
11.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032
11.2.1. By Country
11.2.1.1. Brazil
11.2.1.2. Mexico
11.2.1.3. Rest of Latin America
11.2.2. By Componenet
11.2.3. By Deployment
11.2.4. By Organization Size
11.2.5. By End-User Industry
11.3. Market Attractiveness Analysis
11.3.1. By Country
11.3.2. By Componenet
11.3.3. By Deployment
11.3.4. By Organization Size
11.3.5. By End-User Industry
11.4. Key Takeaways
12. Europe Market Analysis 2017-2021 and Forecast 2022-2032, By Country
12.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021
12.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032
12.2.1. By Country
12.2.1.1. Germany
12.2.1.2. U.K.
12.2.1.3. France
12.2.1.4. Spain
12.2.1.5. Italy
12.2.1.6. Rest of Europe
12.2.2. By Componenet
12.2.3. By Deployment
12.2.4. By Organization Size
12.2.5. By End-User Industry
12.3. Market Attractiveness Analysis
12.3.1. By Country
12.3.2. By Componenet
12.3.3. By Deployment
12.3.4. By Organization Size
12.3.5. By End-User Industry
12.4. Key Takeaways
13. Asia Pacific Market Analysis 2017-2021 and Forecast 2022-2032, By Country
13.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021
13.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032
13.2.1. By Country
13.2.1.1. China
13.2.1.2. Japan
13.2.1.3. South Korea
13.2.1.4. India
13.2.1.5. Malaysia
13.2.1.6. Singapore
13.2.1.7. Australia
13.2.1.8. New Zealand
13.2.1.9. Rest of APAC
13.2.2. By Componenet
13.2.3. By Deployment
13.2.4. By Organization Size
13.2.5. By End-User Industry
13.3. Market Attractiveness Analysis
13.3.1. By Country
13.3.2. By Componenet
13.3.3. By Deployment
13.3.4. By Organization Size
13.3.5. By End-User Industry
13.4. Key Takeaways
14. MEA Market Analysis 2017-2021 and Forecast 2022-2032, By Country
14.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021
14.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032
14.2.1. By Country
14.2.1.1. GCC Countries
14.2.1.2. South Africa
14.2.1.3. Israel
14.2.1.4. Rest of MEA
14.2.2. By Componenet
14.2.3. By Deployment
14.2.4. By Organization Size
14.2.5. By End-User Industry
14.3. Market Attractiveness Analysis
14.3.1. By Country
14.3.2. By Componenet
14.3.3. By Deployment
14.3.4. By Organization Size
14.3.5. By End-User Industry
14.4. Key Takeaways
15. Key Countries Market Analysis
15.1. U.S.
15.1.1. Pricing Analysis
15.1.2. Market Share Analysis, 2021
15.1.2.1. By Componenet
15.1.2.2. By Deployment
15.1.2.3. By Organization Size
15.1.2.4. By End-User Industry
15.2. Canada
15.2.1. Pricing Analysis
15.2.2. Market Share Analysis, 2021
15.2.2.1. By Componenet
15.2.2.2. By Deployment
15.2.2.3. By Organization Size
15.2.2.4. By End-User Industry
15.3. Brazil
15.3.1. Pricing Analysis
15.3.2. Market Share Analysis, 2021
15.3.2.1. By Componenet
15.3.2.2. By Deployment
15.3.2.3. By Organization Size
15.3.2.4. By End-User Industry
15.4. Mexico
15.4.1. Pricing Analysis
15.4.2. Market Share Analysis, 2021
15.4.2.1. By Componenet
15.4.2.2. By Deployment
15.4.2.3. By Organization Size
15.4.2.4. By End-User Industry
15.5. Germany
15.5.1. Pricing Analysis
15.5.2. Market Share Analysis, 2021
15.5.2.1. By Componenet
15.5.2.2. By Deployment
15.5.2.3. By Organization Size
15.5.2.4. By End-User Industry
15.6. U.K.
15.6.1. Pricing Analysis
15.6.2. Market Share Analysis, 2021
15.6.2.1. By Componenet
15.6.2.2. By Deployment
15.6.2.3. By Organization Size
15.6.2.4. By End-User Industry
15.7. France
15.7.1. Pricing Analysis
15.7.2. Market Share Analysis, 2021
15.7.2.1. By Componenet
15.7.2.2. By Deployment
15.7.2.3. By Organization Size
15.7.2.4. By End-User Industry
15.8. Spain
15.8.1. Pricing Analysis
15.8.2. Market Share Analysis, 2021
15.8.2.1. By Componenet
15.8.2.2. By Deployment
15.8.2.3. By Organization Size
15.8.2.4. By End-User Industry
15.9. Italy
15.9.1. Pricing Analysis
15.9.2. Market Share Analysis, 2021
15.9.2.1. By Componenet
15.9.2.2. By Deployment
15.9.2.3. By Organization Size
15.9.2.4. By End-User Industry
15.10. China
15.10.1. Pricing Analysis
15.10.2. Market Share Analysis, 2021
15.10.2.1. By Componenet
15.10.2.2. By Deployment
15.10.2.3. By Organization Size
15.10.2.4. By End-User Industry
15.11. Japan
15.11.1. Pricing Analysis
15.11.2. Market Share Analysis, 2021
15.11.2.1. By Componenet
15.11.2.2. By Deployment
15.11.2.3. By Organization Size
15.11.2.4. By End-User Industry
15.12. South Korea
15.12.1. Pricing Analysis
15.12.2. Market Share Analysis, 2021
15.12.2.1. By Componenet
15.12.2.2. By Deployment
15.12.2.3. By Organization Size
15.12.2.4. By End-User Industry
15.13. Malaysia
15.13.1. Pricing Analysis
15.13.2. Market Share Analysis, 2021
15.13.2.1. By Componenet
15.13.2.2. By Deployment
15.13.2.3. By Organization Size
15.13.2.4. By End-User Industry
15.14. Singapore
15.14.1. Pricing Analysis
15.14.2. Market Share Analysis, 2021
15.14.2.1. By Componenet
15.14.2.2. By Deployment
15.14.2.3. By Organization Size
15.14.2.4. By End-User Industry
15.15. Australia
15.15.1. Pricing Analysis
15.15.2. Market Share Analysis, 2021
15.15.2.1. By Componenet
15.15.2.2. By Deployment
15.15.2.3. By Organization Size
15.15.2.4. By End-User Industry
15.16. New Zealand
15.16.1. Pricing Analysis
15.16.2. Market Share Analysis, 2021
15.16.2.1. By Componenet
15.16.2.2. By Deployment
15.16.2.3. By Organization Size
15.16.2.4. By End-User Industry
15.17. GCC Countries
15.17.1. Pricing Analysis
15.17.2. Market Share Analysis, 2021
15.17.2.1. By Componenet
15.17.2.2. By Deployment
15.17.2.3. By Organization Size
15.17.2.4. By End-User Industry
15.18. South Africa
15.18.1. Pricing Analysis
15.18.2. Market Share Analysis, 2021
15.18.2.1. By Componenet
15.18.2.2. By Deployment
15.18.2.3. By Organization Size
15.18.2.4. By End-User Industry
15.19. Israel
15.19.1. Pricing Analysis
15.19.2. Market Share Analysis, 2021
15.19.2.1. By Componenet
15.19.2.2. By Deployment
15.19.2.3. By Organization Size
15.19.2.4. By End-User Industry
16. Market Structure Analysis
16.1. Competition Dashboard
16.2. Competition Benchmarking
16.3. Market Share Analysis of Top Players
16.3.1. By Regional
16.3.2. By Componenet
16.3.3. By Deployment
16.3.4. By Organization Size
16.3.5. By End-User Industry
17. Competition Analysis
17.1. Competition Deep Dive
17.1.1. Microsoft Corporation
17.1.1.1. Overview
17.1.1.2. Product Portfolio
17.1.1.3. Profitability by Market Segments
17.1.1.4. Sales Footprint
17.1.1.5. Strategy Overview
17.1.1.5.1. Marketing Strategy
17.1.2. Oracle Corporation
17.1.2.1. Overview
17.1.2.2. Product Portfolio
17.1.2.3. Profitability by Market Segments
17.1.2.4. Sales Footprint
17.1.2.5. Strategy Overview
17.1.2.5.1. Marketing Strategy
17.1.3. SAP Group
17.1.3.1. Overview
17.1.3.2. Product Portfolio
17.1.3.3. Profitability by Market Segments
17.1.3.4. Sales Footprint
17.1.3.5. Strategy Overview
17.1.3.5.1. Marketing Strategy
17.1.4. Salesforce, Inc.
17.1.4.1. Overview
17.1.4.2. Product Portfolio
17.1.4.3. Profitability by Market Segments
17.1.4.4. Sales Footprint
17.1.4.5. Strategy Overview
17.1.4.5.1. Marketing Strategy
17.1.5. Nice Ltd.
17.1.5.1. Overview
17.1.5.2. Product Portfolio
17.1.5.3. Profitability by Market Segments
17.1.5.4. Sales Footprint
17.1.5.5. Strategy Overview
17.1.5.5.1. Marketing Strategy
17.1.6. ServiceNow Inc.
17.1.6.1. Overview
17.1.6.2. Product Portfolio
17.1.6.3. Profitability by Market Segments
17.1.6.4. Sales Footprint
17.1.6.5. Strategy Overview
17.1.6.5.1. Marketing Strategy
17.1.7. ChurnZero Inc.
17.1.7.1. Overview
17.1.7.2. Product Portfolio
17.1.7.3. Profitability by Market Segments
17.1.7.4. Sales Footprint
17.1.7.5. Strategy Overview
17.1.7.5.1. Marketing Strategy
17.1.8. Pegasystems Inc
17.1.8.1. Overview
17.1.8.2. Product Portfolio
17.1.8.3. Profitability by Market Segments
17.1.8.4. Sales Footprint
17.1.8.5. Strategy Overview
17.1.8.5.1. Marketing Strategy
17.1.9. IBM Corporation
17.1.9.1. Overview
17.1.9.2. Product Portfolio
17.1.9.3. Profitability by Market Segments
17.1.9.4. Sales Footprint
17.1.9.5. Strategy Overview
17.1.9.5.1. Marketing Strategy
17.1.10. Aspect Software Inc.
17.1.10.1. Overview
17.1.10.2. Product Portfolio
17.1.10.3. Profitability by Market Segments
17.1.10.4. Sales Footprint
17.1.10.5. Strategy Overview
17.1.10.5.1. Marketing Strategy
17.1.11. Verint Systems Inc.
17.1.11.1. Overview
17.1.11.2. Product Portfolio
17.1.11.3. Profitability by Market Segments
17.1.11.4. Sales Footprint
17.1.11.5. Strategy Overview
17.1.11.5.1. Marketing Strategy
18. Assumptions & Acronyms Used
19. Research Methodology
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List of Tables
Table 1: Global Market Value (US$ Mn) Forecast by Region, 2017-2032
Table 2: Global Market Value (US$ Mn) Forecast by Componenet, 2017-2032
Table 3: Global Market Value (US$ Mn) Forecast by Deployment , 2017-2032
Table 4: Global Market Value (US$ Mn) Forecast by Organization Size , 2017-2032
Table 5: Global Market Value (US$ Mn) Forecast by End-User Industry, 2017-2032
Table 6: North America Market Value (US$ Mn) Forecast by Country, 2017-2032
Table 7: North America Market Value (US$ Mn) Forecast by Componenet, 2017-2032
Table 8: North America Market Value (US$ Mn) Forecast by Deployment , 2017-2032
Table 9: North America Market Value (US$ Mn) Forecast by Organization Size , 2017-2032
Table 10: North America Market Value (US$ Mn) Forecast by End-User Industry, 2017-2032
Table 11: Latin America Market Value (US$ Mn) Forecast by Country, 2017-2032
Table 12: Latin America Market Value (US$ Mn) Forecast by Componenet, 2017-2032
Table 13: Latin America Market Value (US$ Mn) Forecast by Deployment , 2017-2032
Table 14: Latin America Market Value (US$ Mn) Forecast by Organization Size , 2017-2032
Table 15: Latin America Market Value (US$ Mn) Forecast by End-User Industry, 2017-2032
Table 16: Europe Market Value (US$ Mn) Forecast by Country, 2017-2032
Table 17: Europe Market Value (US$ Mn) Forecast by Componenet, 2017-2032
Table 18: Europe Market Value (US$ Mn) Forecast by Deployment , 2017-2032
Table 19: Europe Market Value (US$ Mn) Forecast by Organization Size , 2017-2032
Table 20: Europe Market Value (US$ Mn) Forecast by End-User Industry, 2017-2032
Table 21: Asia Pacific Market Value (US$ Mn) Forecast by Country, 2017-2032
Table 22: Asia Pacific Market Value (US$ Mn) Forecast by Componenet, 2017-2032
Table 23: Asia Pacific Market Value (US$ Mn) Forecast by Deployment , 2017-2032
Table 24: Asia Pacific Market Value (US$ Mn) Forecast by Organization Size , 2017-2032
Table 25: Asia Pacific Market Value (US$ Mn) Forecast by End-User Industry, 2017-2032
Table 26: MEA Market Value (US$ Mn) Forecast by Country, 2017-2032
Table 27: MEA Market Value (US$ Mn) Forecast by Componenet, 2017-2032
Table 28: MEA Market Value (US$ Mn) Forecast by Deployment , 2017-2032
Table 29: MEA Market Value (US$ Mn) Forecast by Organization Size , 2017-2032
Table 30: MEA Market Value (US$ Mn) Forecast by End-User Industry, 2017-2032
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Figure 1: Global Market Value (US$ Mn) by Componenet, 2022-2032
Figure 2: Global Market Value (US$ Mn) by Deployment , 2022-2032
Figure 3: Global Market Value (US$ Mn) by Organization Size , 2022-2032
Figure 4: Global Market Value (US$ Mn) by End-User Industry, 2022-2032
Figure 5: Global Market Value (US$ Mn) by Region, 2022-2032
Figure 6: Global Market Value (US$ Mn) Analysis by Region, 2017-2032
Figure 7: Global Market Value Share (%) and BPS Analysis by Region, 2022-2032
Figure 8: Global Market Y-o-Y Growth (%) Projections by Region, 2022-2032
Figure 9: Global Market Value (US$ Mn) Analysis by Componenet, 2017-2032
Figure 10: Global Market Value Share (%) and BPS Analysis by Componenet, 2022-2032
Figure 11: Global Market Y-o-Y Growth (%) Projections by Componenet, 2022-2032
Figure 12: Global Market Value (US$ Mn) Analysis by Deployment , 2017-2032
Figure 13: Global Market Value Share (%) and BPS Analysis by Deployment , 2022-2032
Figure 14: Global Market Y-o-Y Growth (%) Projections by Deployment , 2022-2032
Figure 15: Global Market Value (US$ Mn) Analysis by Organization Size , 2017-2032
Figure 16: Global Market Value Share (%) and BPS Analysis by Organization Size , 2022-2032
Figure 17: Global Market Y-o-Y Growth (%) Projections by Organization Size , 2022-2032
Figure 18: Global Market Value (US$ Mn) Analysis by End-User Industry, 2017-2032
Figure 19: Global Market Value Share (%) and BPS Analysis by End-User Industry, 2022-2032
Figure 20: Global Market Y-o-Y Growth (%) Projections by End-User Industry, 2022-2032
Figure 21: Global Market Attractiveness by Componenet, 2022-2032
Figure 22: Global Market Attractiveness by Deployment , 2022-2032
Figure 23: Global Market Attractiveness by Organization Size , 2022-2032
Figure 24: Global Market Attractiveness by End-User Industry, 2022-2032
Figure 25: Global Market Attractiveness by Region, 2022-2032
Figure 26: North America Market Value (US$ Mn) by Componenet, 2022-2032
Figure 27: North America Market Value (US$ Mn) by Deployment , 2022-2032
Figure 28: North America Market Value (US$ Mn) by Organization Size , 2022-2032
Figure 29: North America Market Value (US$ Mn) by End-User Industry, 2022-2032
Figure 30: North America Market Value (US$ Mn) by Country, 2022-2032
Figure 31: North America Market Value (US$ Mn) Analysis by Country, 2017-2032
Figure 32: North America Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 33: North America Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 34: North America Market Value (US$ Mn) Analysis by Componenet, 2017-2032
Figure 35: North America Market Value Share (%) and BPS Analysis by Componenet, 2022-2032
Figure 36: North America Market Y-o-Y Growth (%) Projections by Componenet, 2022-2032
Figure 37: North America Market Value (US$ Mn) Analysis by Deployment , 2017-2032
Figure 38: North America Market Value Share (%) and BPS Analysis by Deployment , 2022-2032
Figure 39: North America Market Y-o-Y Growth (%) Projections by Deployment , 2022-2032
Figure 40: North America Market Value (US$ Mn) Analysis by Organization Size , 2017-2032
Figure 41: North America Market Value Share (%) and BPS Analysis by Organization Size , 2022-2032
Figure 42: North America Market Y-o-Y Growth (%) Projections by Organization Size , 2022-2032
Figure 43: North America Market Value (US$ Mn) Analysis by End-User Industry, 2017-2032
Figure 44: North America Market Value Share (%) and BPS Analysis by End-User Industry, 2022-2032
Figure 45: North America Market Y-o-Y Growth (%) Projections by End-User Industry, 2022-2032
Figure 46: North America Market Attractiveness by Componenet, 2022-2032
Figure 47: North America Market Attractiveness by Deployment , 2022-2032
Figure 48: North America Market Attractiveness by Organization Size , 2022-2032
Figure 49: North America Market Attractiveness by End-User Industry, 2022-2032
Figure 50: North America Market Attractiveness by Country, 2022-2032
Figure 51: Latin America Market Value (US$ Mn) by Componenet, 2022-2032
Figure 52: Latin America Market Value (US$ Mn) by Deployment , 2022-2032
Figure 53: Latin America Market Value (US$ Mn) by Organization Size , 2022-2032
Figure 54: Latin America Market Value (US$ Mn) by End-User Industry, 2022-2032
Figure 55: Latin America Market Value (US$ Mn) by Country, 2022-2032
Figure 56: Latin America Market Value (US$ Mn) Analysis by Country, 2017-2032
Figure 57: Latin America Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 58: Latin America Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 59: Latin America Market Value (US$ Mn) Analysis by Componenet, 2017-2032
Figure 60: Latin America Market Value Share (%) and BPS Analysis by Componenet, 2022-2032
Figure 61: Latin America Market Y-o-Y Growth (%) Projections by Componenet, 2022-2032
Figure 62: Latin America Market Value (US$ Mn) Analysis by Deployment , 2017-2032
Figure 63: Latin America Market Value Share (%) and BPS Analysis by Deployment , 2022-2032
Figure 64: Latin America Market Y-o-Y Growth (%) Projections by Deployment , 2022-2032
Figure 65: Latin America Market Value (US$ Mn) Analysis by Organization Size , 2017-2032
Figure 66: Latin America Market Value Share (%) and BPS Analysis by Organization Size , 2022-2032
Figure 67: Latin America Market Y-o-Y Growth (%) Projections by Organization Size , 2022-2032
Figure 68: Latin America Market Value (US$ Mn) Analysis by End-User Industry, 2017-2032
Figure 69: Latin America Market Value Share (%) and BPS Analysis by End-User Industry, 2022-2032
Figure 70: Latin America Market Y-o-Y Growth (%) Projections by End-User Industry, 2022-2032
Figure 71: Latin America Market Attractiveness by Componenet, 2022-2032
Figure 72: Latin America Market Attractiveness by Deployment , 2022-2032
Figure 73: Latin America Market Attractiveness by Organization Size , 2022-2032
Figure 74: Latin America Market Attractiveness by End-User Industry, 2022-2032
Figure 75: Latin America Market Attractiveness by Country, 2022-2032
Figure 76: Europe Market Value (US$ Mn) by Componenet, 2022-2032
Figure 77: Europe Market Value (US$ Mn) by Deployment , 2022-2032
Figure 78: Europe Market Value (US$ Mn) by Organization Size , 2022-2032
Figure 79: Europe Market Value (US$ Mn) by End-User Industry, 2022-2032
Figure 80: Europe Market Value (US$ Mn) by Country, 2022-2032
Figure 81: Europe Market Value (US$ Mn) Analysis by Country, 2017-2032
Figure 82: Europe Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 83: Europe Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 84: Europe Market Value (US$ Mn) Analysis by Componenet, 2017-2032
Figure 85: Europe Market Value Share (%) and BPS Analysis by Componenet, 2022-2032
Figure 86: Europe Market Y-o-Y Growth (%) Projections by Componenet, 2022-2032
Figure 87: Europe Market Value (US$ Mn) Analysis by Deployment , 2017-2032
Figure 88: Europe Market Value Share (%) and BPS Analysis by Deployment , 2022-2032
Figure 89: Europe Market Y-o-Y Growth (%) Projections by Deployment , 2022-2032
Figure 90: Europe Market Value (US$ Mn) Analysis by Organization Size , 2017-2032
Figure 91: Europe Market Value Share (%) and BPS Analysis by Organization Size , 2022-2032
Figure 92: Europe Market Y-o-Y Growth (%) Projections by Organization Size , 2022-2032
Figure 93: Europe Market Value (US$ Mn) Analysis by End-User Industry, 2017-2032
Figure 94: Europe Market Value Share (%) and BPS Analysis by End-User Industry, 2022-2032
Figure 95: Europe Market Y-o-Y Growth (%) Projections by End-User Industry, 2022-2032
Figure 96: Europe Market Attractiveness by Componenet, 2022-2032
Figure 97: Europe Market Attractiveness by Deployment , 2022-2032
Figure 98: Europe Market Attractiveness by Organization Size , 2022-2032
Figure 99: Europe Market Attractiveness by End-User Industry, 2022-2032
Figure 100: Europe Market Attractiveness by Country, 2022-2032
Figure 101: Asia Pacific Market Value (US$ Mn) by Componenet, 2022-2032
Figure 102: Asia Pacific Market Value (US$ Mn) by Deployment , 2022-2032
Figure 103: Asia Pacific Market Value (US$ Mn) by Organization Size , 2022-2032
Figure 104: Asia Pacific Market Value (US$ Mn) by End-User Industry, 2022-2032
Figure 105: Asia Pacific Market Value (US$ Mn) by Country, 2022-2032
Figure 106: Asia Pacific Market Value (US$ Mn) Analysis by Country, 2017-2032
Figure 107: Asia Pacific Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 108: Asia Pacific Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 109: Asia Pacific Market Value (US$ Mn) Analysis by Componenet, 2017-2032
Figure 110: Asia Pacific Market Value Share (%) and BPS Analysis by Componenet, 2022-2032
Figure 111: Asia Pacific Market Y-o-Y Growth (%) Projections by Componenet, 2022-2032
Figure 112: Asia Pacific Market Value (US$ Mn) Analysis by Deployment , 2017-2032
Figure 113: Asia Pacific Market Value Share (%) and BPS Analysis by Deployment , 2022-2032
Figure 114: Asia Pacific Market Y-o-Y Growth (%) Projections by Deployment , 2022-2032
Figure 115: Asia Pacific Market Value (US$ Mn) Analysis by Organization Size , 2017-2032
Figure 116: Asia Pacific Market Value Share (%) and BPS Analysis by Organization Size , 2022-2032
Figure 117: Asia Pacific Market Y-o-Y Growth (%) Projections by Organization Size , 2022-2032
Figure 118: Asia Pacific Market Value (US$ Mn) Analysis by End-User Industry, 2017-2032
Figure 119: Asia Pacific Market Value Share (%) and BPS Analysis by End-User Industry, 2022-2032
Figure 120: Asia Pacific Market Y-o-Y Growth (%) Projections by End-User Industry, 2022-2032
Figure 121: Asia Pacific Market Attractiveness by Componenet, 2022-2032
Figure 122: Asia Pacific Market Attractiveness by Deployment , 2022-2032
Figure 123: Asia Pacific Market Attractiveness by Organization Size , 2022-2032
Figure 124: Asia Pacific Market Attractiveness by End-User Industry, 2022-2032
Figure 125: Asia Pacific Market Attractiveness by Country, 2022-2032
Figure 126: MEA Market Value (US$ Mn) by Componenet, 2022-2032
Figure 127: MEA Market Value (US$ Mn) by Deployment , 2022-2032
Figure 128: MEA Market Value (US$ Mn) by Organization Size , 2022-2032
Figure 129: MEA Market Value (US$ Mn) by End-User Industry, 2022-2032
Figure 130: MEA Market Value (US$ Mn) by Country, 2022-2032
Figure 131: MEA Market Value (US$ Mn) Analysis by Country, 2017-2032
Figure 132: MEA Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 133: MEA Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 134: MEA Market Value (US$ Mn) Analysis by Componenet, 2017-2032
Figure 135: MEA Market Value Share (%) and BPS Analysis by Componenet, 2022-2032
Figure 136: MEA Market Y-o-Y Growth (%) Projections by Componenet, 2022-2032
Figure 137: MEA Market Value (US$ Mn) Analysis by Deployment , 2017-2032
Figure 138: MEA Market Value Share (%) and BPS Analysis by Deployment , 2022-2032
Figure 139: MEA Market Y-o-Y Growth (%) Projections by Deployment , 2022-2032
Figure 140: MEA Market Value (US$ Mn) Analysis by Organization Size , 2017-2032
Figure 141: MEA Market Value Share (%) and BPS Analysis by Organization Size , 2022-2032
Figure 142: MEA Market Y-o-Y Growth (%) Projections by Organization Size , 2022-2032
Figure 143: MEA Market Value (US$ Mn) Analysis by End-User Industry, 2017-2032
Figure 144: MEA Market Value Share (%) and BPS Analysis by End-User Industry, 2022-2032
Figure 145: MEA Market Y-o-Y Growth (%) Projections by End-User Industry, 2022-2032
Figure 146: MEA Market Attractiveness by Componenet, 2022-2032
Figure 147: MEA Market Attractiveness by Deployment , 2022-2032
Figure 148: MEA Market Attractiveness by Organization Size , 2022-2032
Figure 149: MEA Market Attractiveness by End-User Industry, 2022-2032
Figure 150: MEA Market Attractiveness by Country, 2022-2032
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