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Customer Engagement Solutions Market Snapshot (2022 to 2032)

[250 Pages Report] Newly-released Customer Engagement Solutions Market analysis report by Future Market Insights shows that global sales of the Customer Engagement Solutions Market in 2021 were held at US$ 17.4 Billion. With 10.9% projected growth from 2022 to 2032, the market is expected to reach a valuation of US$ 55 Billion by 2032. Revenue through customer engagement services is expected to grow at a CAGR of over 10.8% from 2022 to 2032.

Attributes Details
Customer Engagement Solutions Market Size (2022) US$ 19.5 Billion
Customer Engagement Solutions Market Size (2032) US$ 55.0 Billion
Customer Engagement Solutions Market CAGR (2022 to 2032) 10.9%
USA Market CAGR (2022 to 2032) 9.7%
Key Companies Covered
  • Microsoft Corporation
  • Oracle Corporation
  • SAP Group
  • Nice Ltd
  • ServiceNow Inc
  • Pegasystems Inc.
  • Nuance Communications, Inc.
  • Enghouse Systems
  • Avaya Inc
  • Aspect Software Inc
  • OpenText Corporation

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Revenue of Customer Engagement Solutions Market from 2017 to 2021 Compared to Demand Outlook for 2022 to 2032

As per the Global Customer Engagement Solutions Market research by Future Market Insights - a market research and competitive intelligence provider, historically, from 2017 to 2021, the market value of the Customer Engagement Solutions Market increased at around 10.9% CAGR. With an absolute dollar opportunity of US$ 35.5 Billion, the market is projected to reach a valuation of US$ 55 Billion by 2032.

Due to the widespread use of the internet, it is projected that the market for customer engagement solutions would grow fast in the forthcoming years. Customer engagement solutions use the internet to reply to consumer inquiries digitally using media such as email, social media, live chat, and messaging programs. According to Internet World Stats, a US-based provider of internet statistics, the number of internet users worldwide climbed from 4.5 Billion in June 2019 to 5.1 Billion in March 2021, with a penetration rate of 65.6%. The typical internet user logs on for 6 hours and 43 minutes per day. Therefore, the increased usage of the internet is driving the demand for client engagement solutions.

The food industry aggressively uses big data to grow and maintain its competitiveness. The growth of the e-commerce industry has increased the availability of data regarding online consumer behavior. These statistics show that more customer engagement technologies are being adopted by the food and beverage industry. Consumer purchase trends are being examined and researched using data analytics. Businesses employ big data technologies to enhance customer interactions and personalize experiences.

Which Factors Are Propelling Customer Engagement Solutions Demand?

One of the key factors of the higher customer churn rate is poor customer experience. A negative customer experience could become a positive brand image for the business with the help of customer engagement tools. Interacting with customers directly as well as through a range of touchpoints, such as social media, surveys, marketing campaigns, and direct communication, is known as customer engagement. Customer analytics, a component of customer engagement solutions, guarantees effective client relationship management while routinely disseminating analytical data on customer attrition rates. By deploying customer engagement technologies, businesses may increase customer loyalty and retention.

According to HubSpot's 2021 State of Inbound study, more than 50% of organizations are using inbound marketing to generate leads. Increasing customer satisfaction will continue to be a key marketing objective, as it has been in recent years. A 5% improvement in client retention rates usually results in a 25-95% gain in revenue, according to a Harvard Business School study.

Owing to the increase in smartphone and internet usage, customers can easily find out information about various products and services through a variety of channels, including the web, social media, and other applications. Brands have many possibilities to interact with their target audience and boost sales given that consumers use their mobile phones on average for five hours per day and that there are many customer touchpoints, including websites, social media, live chats, phone calls, and in-person help.

Customer service is the key driver for consumer brand loyalty, which results in continued sales for companies across all industries. Around 66% of clients grew their business with at least one company as a result of receiving exceptional customer service. Additionally, 56% of customers are engaged in customer support conversations using AI at least once each week in 2018.

There is software available for managing customer communications and engagement across a variety of touchpoints and channels. As an example, the watchmaker Titan Company develops marketing efforts that are especially targeted at each customer using IBM Watson Customer Engagement technology.

Both distinct solutions for each of the aforementioned functionalities and a combined solution that fits an enterprise's goals for client engagement are offered by suppliers. For instance, the company's main product, Calabrio ONE, is a suite for workforce optimization and employee engagement with US headquarters. In-depth reporting capabilities, quality and workforce management, analytics based on customer’s voice, and call recording functionality are all included in the suite.

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Which factors restrain the Growth of the Customer Engagement Solutions Market?

Since it makes it simpler for individuals to interact with organizations, customer information is crucial for promoting customer engagement. Due to the intricacy of the touchpoints in the customer feedback process, businesses have been able to gather a significant amount of data regarding customer expectations and behavior. Customer contact centers generate significant data, and businesses have trouble syncing it when it is not synchronized with other systems. Businesses are obliged to group the information they collect from different touchpoints according to the wants and expectations of their clients.

Since the data that businesses obtain from various touchpoints, such as company websites, the web, mobile devices, social media, and emails, is diverse, it is difficult for businesses to organize it. Evaluating significant structured and unstructured data requires a large number of resources, including money, time, and expertise. This poses issues that could restrict the possible return on investment for consumer engagement solutions.

Which Region is projected to Offer the Largest Customer Engagement Solutions Market Opportunity?

During the projection period, the Customer Engagement Solutions Market in North America is projected to lead throughout the analysis period. Adobe, Microsoft, and C3.ai, for instance, are working together to improve CRM systems with AI. This collaboration of Adobe Experience Cloud, Microsoft Dynamics 365, C3.ai, and AI models, industry-specific data models, and connectors creates a comprehensive set of AI-enabled CRM solutions for marketing, customer support, and sales in each industry.

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Country-wise Analysis

Which Country Lies at the Centerstage for Customer Engagement Solutions Market Revenue?

The USA is expected to account for the highest market of US$ 17.2 Billion by the end of 2032. Also, the market in the country is projected to account for an absolute dollar growth of US$ 10.9 Billion. The USA was a pioneer in the adoption of Social, Mobile, Analytics, and Cloud technologies, and consumer engagement solutions are now widely used there.

For instance, IBM Corporation and Performance Bicycle, the largest independent bicycle retailer in the country, have partnered to use Watson Customer Engagement solutions, which are hosted on the IBM Cloud, to help create tailored customer experiences that span the business' website and each of its physical stores. It is estimated that the USA would see significant growth in manufacturing, healthcare, retail, and communications applications owing to these expenditures over the forecast period.

Category-wise Insights

Why Customer Engagement Services projected to Witness the Fastest Growth?

Market revenue through customer engagement services is forecasted to grow at a CAGR of over 10.8% from 2022 to 2032. To boost customer conversion and retention rates and build more successful sales teams, businesses are heavily investing in customer engagement technologies. CRM software helps collect customer data and analyze previous customer interactions in order to enhance customer service and relationships, which will consequently lead to higher sales and revenue.

The federal government currently places a high priority on the customer experience as a result of the changes in customer expectations over the past 10 years, which have raised the bar for customer service standards. For instance, in February 2021, Oracle Customer Experience made improvements to its Oracle Marketing, Oracle Sales, and Oracle Service platforms to assist users in accelerating sales cycles, resolving customer inquiries and issues, and developing engaging customer loyalty programs. The enhanced marketing capabilities are intended to help companies increase consumer engagement, retention, and lifetime value through personalized experiences.

Competitive Analysis

Players in the market are constantly developing improved analytical solutions as well as extending their product offerings. The companies in the Customer Engagement Solutions market are focused on alliances, technology collaborations, and product launch strategies.

Some of the recent developments of key Customer Engagement Solutions providers are as follows:

  • In March 2022, Microsoft's acquisition of Nuance Communications, Inc. with its security-focused, cloud-based products supplemented with robust, vertically targeted AI. Microsoft and Nuance will provide organizations across industries with the tools they need to achieve their goals faster. Customers will gain from the improved consumer, patient, clinician, and employee experiences as well as, eventually, from higher productivity and financial success.
  • In July 2021, Salesforce acquired Slack. With this acquisition, Salesforce will be able to offer the Slack-first Customer 360, giving companies a single point of accountability for their operations as well as a platform to connect employees, clients, and partners with one another and the daily-use apps they use, all within their existing workflows.
  • In June 2019, a new standard for the customer experience sector is being established with the acquisition of Teleopti by Calabrio. The industry-leading, real multi-tenant SaaS customer experience intelligence platform is created by combining the workforce management software from Teleopti and the customer experience solutions from Calabrio.

Similarly, recent developments related to companies in Customer Engagement Solutions Market have been tracked by the team at Future Market Insights, which are available in the full report.

Customer Engagement Solutions Market Segmentation

By Component:

  • Solution
    • Omni Channel
    • Workforce Optimization
    • Others
  • Services
    • Managed Services
    • Professional Services

By Deployment Type:

  • On-Premises
  • Cloud

By Organization Size:

  • Small and Medium Enterprises
  • Large Enterprises

By Verticals:

  • Banking, Financial Services, and Insurance
  • Telecom and IT
  • Retail and Consumer Goods
  • Media and Entertainment
  • Education & Training
  • Other End-user Industries

By Region:

  • North America
  • Latin America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)

Frequently Asked Questions

How much is the current worth of the Customer Engagement Solutions Market?

The global Customer Engagement Solutions Market is worth more than US$ 19.5 Billion at present.

What is the sales forecast for the Customer Engagement Solutions Market?

The value of the Customer Engagement Solutions Market is projected to increase at a CAGR of around 10.9% from 2022 to 2032.

What was the last 5 year’s market CAGR?

The value of the Customer Engagement Solutions Market increased at a CAGR of around 12.5% from 2017 to 2021.

At what percentage is sales of the Customer Engagement Solutions Market going to register growth in the USA?

The growth of the market for Customer Engagement Solutions in the US is projected to expand at a CAGR of around 9.7% from 2022 to 2032.

At what percentage is sales of the Customer Engagement Solutions Market going to register growth in China?

The growth of market for Customer Engagement Solutions in China is projected to expand at a CAGR of around 11.8% from 2022 to 2032.

What do statistics for South Korea and Japan reveal?

While the market in South Korea is expected to grow at nearly 11.3%, the market in Japan is projected to register a CAGR of nearly 11.7% from 2022 to 2032.

Table of Content

1. Executive Summary | Customer Engagement Solutions Market

    1.1. Global Market Outlook

    1.2. Demand-side Trends

    1.3. Supply-side Trends

    1.4. Technology Roadmap Analysis

    1.5. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Background

    3.1. Market Dynamics

        3.1.1. Drivers

        3.1.2. Restraints

        3.1.3. Opportunity

        3.1.4. Trends

    3.2. Scenario Forecast

        3.2.1. Demand in Optimistic Scenario

        3.2.2. Demand in Likely Scenario

        3.2.3. Demand in Conservative Scenario

    3.3. Opportunity Map Analysis

    3.4. Investment Feasibility Matrix

    3.5. PESTLE and Porter’s Analysis

    3.6. Regulatory Landscape

        3.6.1. By Key Regions

        3.6.2. By Key Countries

    3.7. Regional Parent Market Outlook

4. Global Market Analysis 2017 to 2021 and Forecast, 2022 to 2032

    4.1. Historical Market Size Value (US$ Million) Analysis, 2017 to 2021

    4.2. Current and Future Market Size Value (US$ Million) Projections, 2022 to 2032

        4.2.1. Y-o-Y Growth Trend Analysis

        4.2.2. Absolute $ Opportunity Analysis

5. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Component

    5.1. Introduction / Key Findings

    5.2. Historical Market Size Value (US$ Million) Analysis By Component 2017 to 2021

    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Component 2022 to 2032

        5.3.1. Solution

            5.3.1.1. OMillioni Channel

            5.3.1.2. Workforce Optimization

            5.3.1.3. Others

        5.3.2. Services

            5.3.2.1. Managed Services

            5.3.2.2. Professional Services

    5.4. Y-o-Y Growth Trend Analysis By Component 2017 to 2021

    5.5. Absolute $ Opportunity Analysis By Component 2022 to 2032

6. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Deployment 

    6.1. Introduction / Key Findings

    6.2. Historical Market Size Value (US$ Million) Analysis By Deployment, 2017 to 2021

    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment, 2022 to 2032

        6.3.1. On-Premises

        6.3.2. Cloud

    6.4. Y-o-Y Growth Trend Analysis By Deployment, 2017 to 2021

    6.5. Absolute $ Opportunity Analysis By Deployment, 2022 to 2032

7. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Organization Size 

    7.1. Introduction / Key Findings

    7.2. Historical Market Size Value (US$ Million) Analysis By Organization Size, 2017 to 2021

    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Organization Size, 2022 to 2032

        7.3.1. Small and Medium Enterprises

        7.3.2. Large Enterprises

    7.4. Y-o-Y Growth Trend Analysis By Organization Size, 2017 to 2021

    7.5. Absolute $ Opportunity Analysis By Organization Size, 2022 to 2032

8. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By End-User Industry

    8.1. Introduction / Key Findings

    8.2. Historical Market Size Value (US$ Million) Analysis By End-User Industry, 2017 to 2021

    8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By End-User Industry, 2022 to 2032

        8.3.1. Banking, Financial Services, and Insurance

        8.3.2. Telecom and IT

        8.3.3. Retail and Consumer Goods

        8.3.4. Media and Entertainment

        8.3.5. Other

    8.4. Y-o-Y Growth Trend Analysis By End-User Industry, 2017 to 2021

    8.5. Absolute $ Opportunity Analysis By End-User Industry, 2022 to 2032

9. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Region

    9.1. Introduction

    9.2. Historical Market Size Value (US$ Million) Analysis By Region, 2017 to 2021

    9.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2022 to 2032

        9.3.1. North America

        9.3.2. Latin America

        9.3.3. Europe

        9.3.4. Asia Pacific

        9.3.5. Middle East and Africa (MEA)

    9.4. Market Attractiveness Analysis By Region

10. North America Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        10.2.1. By Country

            10.2.1.1. United States of America

            10.2.1.2. Canada

        10.2.2. By Component

        10.2.3. By Deployment

        10.2.4. By Organization Size

        10.2.5. By End-User Industry

    10.3. Market Attractiveness Analysis

        10.3.1. By Country

        10.3.2. By Component

        10.3.3. By Deployment

        10.3.4. By Organization Size

        10.3.5. By End-User Industry

    10.4. Key Takeaways

11. Latin America Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        11.2.1. By Country

            11.2.1.1. Brazil

            11.2.1.2. Mexico

            11.2.1.3. Rest of Latin America

        11.2.2. By Component

        11.2.3. By Deployment

        11.2.4. By Organization Size

        11.2.5. By End-User Industry

    11.3. Market Attractiveness Analysis

        11.3.1. By Country

        11.3.2. By Component

        11.3.3. By Deployment

        11.3.4. By Organization Size

        11.3.5. By End-User Industry

    11.4. Key Takeaways

12. Europe Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        12.2.1. By Country

            12.2.1.1. Germany

            12.2.1.2. United Kingdom

            12.2.1.3. France

            12.2.1.4. Spain

            12.2.1.5. Italy

            12.2.1.6. Rest of Europe

        12.2.2. By Component

        12.2.3. By Deployment

        12.2.4. By Organization Size

        12.2.5. By End-User Industry

    12.3. Market Attractiveness Analysis

        12.3.1. By Country

        12.3.2. By Component

        12.3.3. By Deployment

        12.3.4. By Organization Size

        12.3.5. By End-User Industry

    12.4. Key Takeaways

13. Asia Pacific Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        13.2.1. By Country

            13.2.1.1. China

            13.2.1.2. Japan

            13.2.1.3. South Korea

            13.2.1.4. India

            13.2.1.5. Malaysia

            13.2.1.6. Singapore

            13.2.1.7. Australia

            13.2.1.8. New Zealand

            13.2.1.9. Rest of APAC

        13.2.2. By Component

        13.2.3. By Deployment

        13.2.4. By Organization Size

        13.2.5. By End-User Industry

    13.3. Market Attractiveness Analysis

        13.3.1. By Country

        13.3.2. By Component

        13.3.3. By Deployment

        13.3.4. By Organization Size

        13.3.5. By End-User Industry

    13.4. Key Takeaways

14. MEA Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country

    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2017 to 2021

    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2022 to 2032

        14.2.1. By Country

            14.2.1.1. GCC Countries

            14.2.1.2. South Africa

            14.2.1.3. Israel

            14.2.1.4. Rest of MEA

        14.2.2. By Component

        14.2.3. By Deployment

        14.2.4. By Organization Size

        14.2.5. By End-User Industry

    14.3. Market Attractiveness Analysis

        14.3.1. By Country

        14.3.2. By Component

        14.3.3. By Deployment

        14.3.4. By Organization Size

        14.3.5. By End-User Industry

    14.4. Key Takeaways

15. Key Countries Market Analysis

    15.1. United States of America

        15.1.1. Pricing Analysis

        15.1.2. Market Share Analysis, 2021

            15.1.2.1. By Component

            15.1.2.2. By Deployment

            15.1.2.3. By Organization Size

            15.1.2.4. By End-User Industry

    15.2. Canada

        15.2.1. Pricing Analysis

        15.2.2. Market Share Analysis, 2021

            15.2.2.1. By Component

            15.2.2.2. By Deployment

            15.2.2.3. By Organization Size

            15.2.2.4. By End-User Industry

    15.3. Brazil

        15.3.1. Pricing Analysis

        15.3.2. Market Share Analysis, 2021

            15.3.2.1. By Component

            15.3.2.2. By Deployment

            15.3.2.3. By Organization Size

            15.3.2.4. By End-User Industry

    15.4. Mexico

        15.4.1. Pricing Analysis

        15.4.2. Market Share Analysis, 2021

            15.4.2.1. By Component

            15.4.2.2. By Deployment

            15.4.2.3. By Organization Size

            15.4.2.4. By End-User Industry

    15.5. Germany

        15.5.1. Pricing Analysis

        15.5.2. Market Share Analysis, 2021

            15.5.2.1. By Component

            15.5.2.2. By Deployment

            15.5.2.3. By Organization Size

            15.5.2.4. By End-User Industry

    15.6. United Kingdom

        15.6.1. Pricing Analysis

        15.6.2. Market Share Analysis, 2021

            15.6.2.1. By Component

            15.6.2.2. By Deployment

            15.6.2.3. By Organization Size

            15.6.2.4. By End-User Industry

    15.7. France

        15.7.1. Pricing Analysis

        15.7.2. Market Share Analysis, 2021

            15.7.2.1. By Component

            15.7.2.2. By Deployment

            15.7.2.3. By Organization Size

            15.7.2.4. By End-User Industry

    15.8. Spain

        15.8.1. Pricing Analysis

        15.8.2. Market Share Analysis, 2021

            15.8.2.1. By Component

            15.8.2.2. By Deployment

            15.8.2.3. By Organization Size

            15.8.2.4. By End-User Industry

    15.9. Italy

        15.9.1. Pricing Analysis

        15.9.2. Market Share Analysis, 2021

            15.9.2.1. By Component

            15.9.2.2. By Deployment

            15.9.2.3. By Organization Size

            15.9.2.4. By End-User Industry

    15.10. China

        15.10.1. Pricing Analysis

        15.10.2. Market Share Analysis, 2021

            15.10.2.1. By Component

            15.10.2.2. By Deployment

            15.10.2.3. By Organization Size

            15.10.2.4. By End-User Industry

    15.11. Japan

        15.11.1. Pricing Analysis

        15.11.2. Market Share Analysis, 2021

            15.11.2.1. By Component

            15.11.2.2. By Deployment

            15.11.2.3. By Organization Size

            15.11.2.4. By End-User Industry

    15.12. South Korea

        15.12.1. Pricing Analysis

        15.12.2. Market Share Analysis, 2021

            15.12.2.1. By Component

            15.12.2.2. By Deployment

            15.12.2.3. By Organization Size

            15.12.2.4. By End-User Industry

    15.13. Malaysia

        15.13.1. Pricing Analysis

        15.13.2. Market Share Analysis, 2021

            15.13.2.1. By Component

            15.13.2.2. By Deployment

            15.13.2.3. By Organization Size

            15.13.2.4. By End-User Industry

    15.14. Singapore

        15.14.1. Pricing Analysis

        15.14.2. Market Share Analysis, 2021

            15.14.2.1. By Component

            15.14.2.2. By Deployment

            15.14.2.3. By Organization Size

            15.14.2.4. By End-User Industry

    15.15. Australia

        15.15.1. Pricing Analysis

        15.15.2. Market Share Analysis, 2021

            15.15.2.1. By Component

            15.15.2.2. By Deployment

            15.15.2.3. By Organization Size

            15.15.2.4. By End-User Industry

    15.16. New Zealand

        15.16.1. Pricing Analysis

        15.16.2. Market Share Analysis, 2021

            15.16.2.1. By Component

            15.16.2.2. By Deployment

            15.16.2.3. By Organization Size

            15.16.2.4. By End-User Industry

    15.17. GCC Countries

        15.17.1. Pricing Analysis

        15.17.2. Market Share Analysis, 2021

            15.17.2.1. By Component

            15.17.2.2. By Deployment

            15.17.2.3. By Organization Size

            15.17.2.4. By End-User Industry

    15.18. South Africa

        15.18.1. Pricing Analysis

        15.18.2. Market Share Analysis, 2021

            15.18.2.1. By Component

            15.18.2.2. By Deployment

            15.18.2.3. By Organization Size

            15.18.2.4. By End-User Industry

    15.19. Israel

        15.19.1. Pricing Analysis

        15.19.2. Market Share Analysis, 2021

            15.19.2.1. By Component

            15.19.2.2. By Deployment

            15.19.2.3. By Organization Size

            15.19.2.4. By End-User Industry

16. Market Structure Analysis

    16.1. Competition Dashboard

    16.2. Competition Benchmarking

    16.3. Market Share Analysis of Top Players

        16.3.1. By Regional

        16.3.2. By Component

        16.3.3. By Deployment

        16.3.4. By Organization Size

        16.3.5. By End-User Industry

17. Competition Analysis

    17.1. Competition Deep Dive

        17.1.1. Microsoft Corporation

            17.1.1.1. Overview

            17.1.1.2. Product Portfolio

            17.1.1.3. Profitability by Market Segments

            17.1.1.4. Sales Footprint

            17.1.1.5. Strategy Overview

                17.1.1.5.1. Marketing Strategy

        17.1.2. Oracle Corporation

            17.1.2.1. Overview

            17.1.2.2. Product Portfolio

            17.1.2.3. Profitability by Market Segments

            17.1.2.4. Sales Footprint

            17.1.2.5. Strategy Overview

                17.1.2.5.1. Marketing Strategy

        17.1.3. SAP Group

            17.1.3.1. Overview

            17.1.3.2. Product Portfolio

            17.1.3.3. Profitability by Market Segments

            17.1.3.4. Sales Footprint

            17.1.3.5. Strategy Overview

                17.1.3.5.1. Marketing Strategy

        17.1.4. Salesforce, Inc.

            17.1.4.1. Overview

            17.1.4.2. Product Portfolio

            17.1.4.3. Profitability by Market Segments

            17.1.4.4. Sales Footprint

            17.1.4.5. Strategy Overview

                17.1.4.5.1. Marketing Strategy

        17.1.5. Nice Ltd.

            17.1.5.1. Overview

            17.1.5.2. Product Portfolio

            17.1.5.3. Profitability by Market Segments

            17.1.5.4. Sales Footprint

            17.1.5.5. Strategy Overview

                17.1.5.5.1. Marketing Strategy

        17.1.6. ServiceNow Inc.

            17.1.6.1. Overview

            17.1.6.2. Product Portfolio

            17.1.6.3. Profitability by Market Segments

            17.1.6.4. Sales Footprint

            17.1.6.5. Strategy Overview

                17.1.6.5.1. Marketing Strategy

        17.1.7. ChurnZero Inc.

            17.1.7.1. Overview

            17.1.7.2. Product Portfolio

            17.1.7.3. Profitability by Market Segments

            17.1.7.4. Sales Footprint

            17.1.7.5. Strategy Overview

                17.1.7.5.1. Marketing Strategy

        17.1.8. Pegasystems Inc

            17.1.8.1. Overview

            17.1.8.2. Product Portfolio

            17.1.8.3. Profitability by Market Segments

            17.1.8.4. Sales Footprint

            17.1.8.5. Strategy Overview

                17.1.8.5.1. Marketing Strategy

        17.1.9. IBM Corporation

            17.1.9.1. Overview

            17.1.9.2. Product Portfolio

            17.1.9.3. Profitability by Market Segments

            17.1.9.4. Sales Footprint

            17.1.9.5. Strategy Overview

                17.1.9.5.1. Marketing Strategy

        17.1.10. Aspect Software Inc.

            17.1.10.1. Overview

            17.1.10.2. Product Portfolio

            17.1.10.3. Profitability by Market Segments

            17.1.10.4. Sales Footprint

            17.1.10.5. Strategy Overview

                17.1.10.5.1. Marketing Strategy

        17.1.11. Verint Systems Inc.

            17.1.11.1. Overview

            17.1.11.2. Product Portfolio

            17.1.11.3. Profitability by Market Segments

            17.1.11.4. Sales Footprint

            17.1.11.5. Strategy Overview

                17.1.11.5.1. Marketing Strategy

18. Assumptions & Acronyms Used

19. Research Methodology

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List of Tables

Table 1: Global Market Value (US$ Million) Forecast by Region, 2017 to 2032

Table 2: Global Market Value (US$ Million) Forecast by Component, 2017 to 2032

Table 3: Global Market Value (US$ Million) Forecast by Deployment, 2017 to 2032

Table 4: Global Market Value (US$ Million) Forecast by Organization Size, 2017 to 2032

Table 5: Global Market Value (US$ Million) Forecast by End-User Industry, 2017 to 2032

Table 6: North America Market Value (US$ Million) Forecast by Country, 2017 to 2032

Table 7: North America Market Value (US$ Million) Forecast by Component, 2017 to 2032

Table 8: North America Market Value (US$ Million) Forecast by Deployment, 2017 to 2032

Table 9: North America Market Value (US$ Million) Forecast by Organization Size, 2017 to 2032

Table 10: North America Market Value (US$ Million) Forecast by End-User Industry, 2017 to 2032

Table 11: Latin America Market Value (US$ Million) Forecast by Country, 2017 to 2032

Table 12: Latin America Market Value (US$ Million) Forecast by Component, 2017 to 2032

Table 13: Latin America Market Value (US$ Million) Forecast by Deployment, 2017 to 2032

Table 14: Latin America Market Value (US$ Million) Forecast by Organization Size, 2017 to 2032

Table 15: Latin America Market Value (US$ Million) Forecast by End-User Industry, 2017 to 2032

Table 16: Europe Market Value (US$ Million) Forecast by Country, 2017 to 2032

Table 17: Europe Market Value (US$ Million) Forecast by Component, 2017 to 2032

Table 18: Europe Market Value (US$ Million) Forecast by Deployment, 2017 to 2032

Table 19: Europe Market Value (US$ Million) Forecast by Organization Size, 2017 to 2032

Table 20: Europe Market Value (US$ Million) Forecast by End-User Industry, 2017 to 2032

Table 21: Asia Pacific Market Value (US$ Million) Forecast by Country, 2017 to 2032

Table 22: Asia Pacific Market Value (US$ Million) Forecast by Component, 2017 to 2032

Table 23: Asia Pacific Market Value (US$ Million) Forecast by Deployment, 2017 to 2032

Table 24: Asia Pacific Market Value (US$ Million) Forecast by Organization Size, 2017 to 2032

Table 25: Asia Pacific Market Value (US$ Million) Forecast by End-User Industry, 2017 to 2032

Table 26: MEA Market Value (US$ Million) Forecast by Country, 2017 to 2032

Table 27: MEA Market Value (US$ Million) Forecast by Component, 2017 to 2032

Table 28: MEA Market Value (US$ Million) Forecast by Deployment, 2017 to 2032

Table 29: MEA Market Value (US$ Million) Forecast by Organization Size, 2017 to 2032

Table 30: MEA Market Value (US$ Million) Forecast by End-User Industry, 2017 to 2032
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List of Charts

Figure 1: Global Market Value (US$ Million) by Component 2022 to 2032

Figure 2: Global Market Value (US$ Million) by Deployment, 2022 to 2032

Figure 3: Global Market Value (US$ Million) by Organization Size, 2022 to 2032

Figure 4: Global Market Value (US$ Million) by End-User Industry, 2022 to 2032

Figure 5: Global Market Value (US$ Million) by Region, 2022 to 2032

Figure 6: Global Market Value (US$ Million) Analysis by Region, 2017 to 2032

Figure 7: Global Market Value Share (%) and BPS Analysis by Region, 2022 to 2032

Figure 8: Global Market Y-o-Y Growth (%) Projections by Region, 2022 to 2032

Figure 9: Global Market Value (US$ Million) Analysis by Component 2017 to 2032

Figure 10: Global Market Value Share (%) and BPS Analysis by Component 2022 to 2032

Figure 11: Global Market Y-o-Y Growth (%) Projections by Component 2022 to 2032

Figure 12: Global Market Value (US$ Million) Analysis by Deployment, 2017 to 2032

Figure 13: Global Market Value Share (%) and BPS Analysis by Deployment, 2022 to 2032

Figure 14: Global Market Y-o-Y Growth (%) Projections by Deployment, 2022 to 2032

Figure 15: Global Market Value (US$ Million) Analysis by Organization Size, 2017 to 2032

Figure 16: Global Market Value Share (%) and BPS Analysis by Organization Size, 2022 to 2032

Figure 17: Global Market Y-o-Y Growth (%) Projections by Organization Size, 2022 to 2032

Figure 18: Global Market Value (US$ Million) Analysis by End-User Industry, 2017 to 2032

Figure 19: Global Market Value Share (%) and BPS Analysis by End-User Industry, 2022 to 2032

Figure 20: Global Market Y-o-Y Growth (%) Projections by End-User Industry, 2022 to 2032

Figure 21: Global Market Attractiveness by Component 2022 to 2032

Figure 22: Global Market Attractiveness by Deployment, 2022 to 2032

Figure 23: Global Market Attractiveness by Organization Size, 2022 to 2032

Figure 24: Global Market Attractiveness by End-User Industry, 2022 to 2032

Figure 25: Global Market Attractiveness by Region, 2022 to 2032

Figure 26: North America Market Value (US$ Million) by Component 2022 to 2032

Figure 27: North America Market Value (US$ Million) by Deployment, 2022 to 2032

Figure 28: North America Market Value (US$ Million) by Organization Size, 2022 to 2032

Figure 29: North America Market Value (US$ Million) by End-User Industry, 2022 to 2032

Figure 30: North America Market Value (US$ Million) by Country, 2022 to 2032

Figure 31: North America Market Value (US$ Million) Analysis by Country, 2017 to 2032

Figure 32: North America Market Value Share (%) and BPS Analysis by Country, 2022 to 2032

Figure 33: North America Market Y-o-Y Growth (%) Projections by Country, 2022 to 2032

Figure 34: North America Market Value (US$ Million) Analysis by Component 2017 to 2032

Figure 35: North America Market Value Share (%) and BPS Analysis by Component 2022 to 2032

Figure 36: North America Market Y-o-Y Growth (%) Projections by Component 2022 to 2032

Figure 37: North America Market Value (US$ Million) Analysis by Deployment, 2017 to 2032

Figure 38: North America Market Value Share (%) and BPS Analysis by Deployment, 2022 to 2032

Figure 39: North America Market Y-o-Y Growth (%) Projections by Deployment, 2022 to 2032

Figure 40: North America Market Value (US$ Million) Analysis by Organization Size, 2017 to 2032

Figure 41: North America Market Value Share (%) and BPS Analysis by Organization Size, 2022 to 2032

Figure 42: North America Market Y-o-Y Growth (%) Projections by Organization Size, 2022 to 2032

Figure 43: North America Market Value (US$ Million) Analysis by End-User Industry, 2017 to 2032

Figure 44: North America Market Value Share (%) and BPS Analysis by End-User Industry, 2022 to 2032

Figure 45: North America Market Y-o-Y Growth (%) Projections by End-User Industry, 2022 to 2032

Figure 46: North America Market Attractiveness by Component 2022 to 2032

Figure 47: North America Market Attractiveness by Deployment, 2022 to 2032

Figure 48: North America Market Attractiveness by Organization Size, 2022 to 2032

Figure 49: North America Market Attractiveness by End-User Industry, 2022 to 2032

Figure 50: North America Market Attractiveness by Country, 2022 to 2032

Figure 51: Latin America Market Value (US$ Million) by Component 2022 to 2032

Figure 52: Latin America Market Value (US$ Million) by Deployment, 2022 to 2032

Figure 53: Latin America Market Value (US$ Million) by Organization Size, 2022 to 2032

Figure 54: Latin America Market Value (US$ Million) by End-User Industry, 2022 to 2032

Figure 55: Latin America Market Value (US$ Million) by Country, 2022 to 2032

Figure 56: Latin America Market Value (US$ Million) Analysis by Country, 2017 to 2032

Figure 57: Latin America Market Value Share (%) and BPS Analysis by Country, 2022 to 2032

Figure 58: Latin America Market Y-o-Y Growth (%) Projections by Country, 2022 to 2032

Figure 59: Latin America Market Value (US$ Million) Analysis by Component 2017 to 2032

Figure 60: Latin America Market Value Share (%) and BPS Analysis by Component 2022 to 2032

Figure 61: Latin America Market Y-o-Y Growth (%) Projections by Component 2022 to 2032

Figure 62: Latin America Market Value (US$ Million) Analysis by Deployment, 2017 to 2032

Figure 63: Latin America Market Value Share (%) and BPS Analysis by Deployment, 2022 to 2032

Figure 64: Latin America Market Y-o-Y Growth (%) Projections by Deployment, 2022 to 2032

Figure 65: Latin America Market Value (US$ Million) Analysis by Organization Size, 2017 to 2032

Figure 66: Latin America Market Value Share (%) and BPS Analysis by Organization Size, 2022 to 2032

Figure 67: Latin America Market Y-o-Y Growth (%) Projections by Organization Size, 2022 to 2032

Figure 68: Latin America Market Value (US$ Million) Analysis by End-User Industry, 2017 to 2032

Figure 69: Latin America Market Value Share (%) and BPS Analysis by End-User Industry, 2022 to 2032

Figure 70: Latin America Market Y-o-Y Growth (%) Projections by End-User Industry, 2022 to 2032

Figure 71: Latin America Market Attractiveness by Component 2022 to 2032

Figure 72: Latin America Market Attractiveness by Deployment, 2022 to 2032

Figure 73: Latin America Market Attractiveness by Organization Size, 2022 to 2032

Figure 74: Latin America Market Attractiveness by End-User Industry, 2022 to 2032

Figure 75: Latin America Market Attractiveness by Country, 2022 to 2032

Figure 76: Europe Market Value (US$ Million) by Component 2022 to 2032

Figure 77: Europe Market Value (US$ Million) by Deployment, 2022 to 2032

Figure 78: Europe Market Value (US$ Million) by Organization Size, 2022 to 2032

Figure 79: Europe Market Value (US$ Million) by End-User Industry, 2022 to 2032

Figure 80: Europe Market Value (US$ Million) by Country, 2022 to 2032

Figure 81: Europe Market Value (US$ Million) Analysis by Country, 2017 to 2032

Figure 82: Europe Market Value Share (%) and BPS Analysis by Country, 2022 to 2032

Figure 83: Europe Market Y-o-Y Growth (%) Projections by Country, 2022 to 2032

Figure 84: Europe Market Value (US$ Million) Analysis by Component 2017 to 2032

Figure 85: Europe Market Value Share (%) and BPS Analysis by Component 2022 to 2032

Figure 86: Europe Market Y-o-Y Growth (%) Projections by Component 2022 to 2032

Figure 87: Europe Market Value (US$ Million) Analysis by Deployment, 2017 to 2032

Figure 88: Europe Market Value Share (%) and BPS Analysis by Deployment, 2022 to 2032

Figure 89: Europe Market Y-o-Y Growth (%) Projections by Deployment, 2022 to 2032

Figure 90: Europe Market Value (US$ Million) Analysis by Organization Size, 2017 to 2032

Figure 91: Europe Market Value Share (%) and BPS Analysis by Organization Size, 2022 to 2032

Figure 92: Europe Market Y-o-Y Growth (%) Projections by Organization Size, 2022 to 2032

Figure 93: Europe Market Value (US$ Million) Analysis by End-User Industry, 2017 to 2032

Figure 94: Europe Market Value Share (%) and BPS Analysis by End-User Industry, 2022 to 2032

Figure 95: Europe Market Y-o-Y Growth (%) Projections by End-User Industry, 2022 to 2032

Figure 96: Europe Market Attractiveness by Component 2022 to 2032

Figure 97: Europe Market Attractiveness by Deployment, 2022 to 2032

Figure 98: Europe Market Attractiveness by Organization Size, 2022 to 2032

Figure 99: Europe Market Attractiveness by End-User Industry, 2022 to 2032

Figure 100: Europe Market Attractiveness by Country, 2022 to 2032

Figure 101: Asia Pacific Market Value (US$ Million) by Component 2022 to 2032

Figure 102: Asia Pacific Market Value (US$ Million) by Deployment, 2022 to 2032

Figure 103: Asia Pacific Market Value (US$ Million) by Organization Size, 2022 to 2032

Figure 104: Asia Pacific Market Value (US$ Million) by End-User Industry, 2022 to 2032

Figure 105: Asia Pacific Market Value (US$ Million) by Country, 2022 to 2032

Figure 106: Asia Pacific Market Value (US$ Million) Analysis by Country, 2017 to 2032

Figure 107: Asia Pacific Market Value Share (%) and BPS Analysis by Country, 2022 to 2032

Figure 108: Asia Pacific Market Y-o-Y Growth (%) Projections by Country, 2022 to 2032

Figure 109: Asia Pacific Market Value (US$ Million) Analysis by Component 2017 to 2032

Figure 110: Asia Pacific Market Value Share (%) and BPS Analysis by Component 2022 to 2032

Figure 111: Asia Pacific Market Y-o-Y Growth (%) Projections by Component 2022 to 2032

Figure 112: Asia Pacific Market Value (US$ Million) Analysis by Deployment, 2017 to 2032

Figure 113: Asia Pacific Market Value Share (%) and BPS Analysis by Deployment, 2022 to 2032

Figure 114: Asia Pacific Market Y-o-Y Growth (%) Projections by Deployment, 2022 to 2032

Figure 115: Asia Pacific Market Value (US$ Million) Analysis by Organization Size, 2017 to 2032

Figure 116: Asia Pacific Market Value Share (%) and BPS Analysis by Organization Size, 2022 to 2032

Figure 117: Asia Pacific Market Y-o-Y Growth (%) Projections by Organization Size, 2022 to 2032

Figure 118: Asia Pacific Market Value (US$ Million) Analysis by End-User Industry, 2017 to 2032

Figure 119: Asia Pacific Market Value Share (%) and BPS Analysis by End-User Industry, 2022 to 2032

Figure 120: Asia Pacific Market Y-o-Y Growth (%) Projections by End-User Industry, 2022 to 2032

Figure 121: Asia Pacific Market Attractiveness by Component 2022 to 2032

Figure 122: Asia Pacific Market Attractiveness by Deployment, 2022 to 2032

Figure 123: Asia Pacific Market Attractiveness by Organization Size, 2022 to 2032

Figure 124: Asia Pacific Market Attractiveness by End-User Industry, 2022 to 2032

Figure 125: Asia Pacific Market Attractiveness by Country, 2022 to 2032

Figure 126: MEA Market Value (US$ Million) by Component 2022 to 2032

Figure 127: MEA Market Value (US$ Million) by Deployment, 2022 to 2032

Figure 128: MEA Market Value (US$ Million) by Organization Size, 2022 to 2032

Figure 129: MEA Market Value (US$ Million) by End-User Industry, 2022 to 2032

Figure 130: MEA Market Value (US$ Million) by Country, 2022 to 2032

Figure 131: MEA Market Value (US$ Million) Analysis by Country, 2017 to 2032

Figure 132: MEA Market Value Share (%) and BPS Analysis by Country, 2022 to 2032

Figure 133: MEA Market Y-o-Y Growth (%) Projections by Country, 2022 to 2032

Figure 134: MEA Market Value (US$ Million) Analysis by Component 2017 to 2032

Figure 135: MEA Market Value Share (%) and BPS Analysis by Component 2022 to 2032

Figure 136: MEA Market Y-o-Y Growth (%) Projections by Component 2022 to 2032

Figure 137: MEA Market Value (US$ Million) Analysis by Deployment, 2017 to 2032

Figure 138: MEA Market Value Share (%) and BPS Analysis by Deployment, 2022 to 2032

Figure 139: MEA Market Y-o-Y Growth (%) Projections by Deployment, 2022 to 2032

Figure 140: MEA Market Value (US$ Million) Analysis by Organization Size, 2017 to 2032

Figure 141: MEA Market Value Share (%) and BPS Analysis by Organization Size, 2022 to 2032

Figure 142: MEA Market Y-o-Y Growth (%) Projections by Organization Size, 2022 to 2032

Figure 143: MEA Market Value (US$ Million) Analysis by End-User Industry, 2017 to 2032

Figure 144: MEA Market Value Share (%) and BPS Analysis by End-User Industry, 2022 to 2032

Figure 145: MEA Market Y-o-Y Growth (%) Projections by End-User Industry, 2022 to 2032

Figure 146: MEA Market Attractiveness by Component 2022 to 2032

Figure 147: MEA Market Attractiveness by Deployment, 2022 to 2032

Figure 148: MEA Market Attractiveness by Organization Size, 2022 to 2032

Figure 149: MEA Market Attractiveness by End-User Industry, 2022 to 2032

Figure 150: MEA Market Attractiveness by Country, 2022 to 2032

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