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Customer Communications Management Market

Customer Communications Management Market By Component (Solutions and Services), Deployment Type (On-premises, Cloud), Organization Size (SMEs, Large Enterprises), Vertical (IT and Telecom, BFSI, Retail & eCommerce, Travel & Hospitality, Healthcare, Utilities) & Region - Forecast 2022-2032

Market Insights on Customer Communications Management covering sales outlook, demand forecast & up-to-date key trends

Customer Communications Management Market Outlook (2022-2032)

[322 Pages Report] The customer communications management market is projected to record a CAGR of 10% during the forecast period (2022 - 2032).  

The customer communications management market is likely to be valued at US$ 1.4 Bn in 2022 and is projected to reach US$ 3.7 Bn by 2032.

“Customer Communications Management (CCM) enables businesses to communicate with customers more effectively across various channels, including web pages, printed materials, text messaging, and email. CCM software is getting upgraded due to Artificial Intelligence (AI) and Advanced Natural Language Processing (NLP). ”

The customer communication management software market is anticipated to grow as multi-channel marketing and customer experience management become more advanced and the usage of mobility and analytics for customer communication management increases.

Attributes

Details

Customer Communications Management Market CAGR (2022-2032)

10%

Customer Communications Management Market Value (2022)

US$ 1.4 Bn

Customer Communications Management Market Value (2032)

US$ 3.7 Bn

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What is the COVID-19 Impact on the Customer Communications Management Market?

The pandemic COVID-19's rapid growth positively impacted the customer communication management market.

Due to the global lockdown, there is a lack of communication between businesses and their consumers, contributing to social isolation and rising demand for customer communication management systems. As a result of many consumers and end-users having difficulty resolving multiple issues or complaints, customer communication management system sales are on the rise. 

Increasing IT spending due to COVID-19 priorities has impacted investment and the demand for customer communication management systems, supplemented by AI and the cloud, to expand crisis communications.

During the COVID-19, customers began to rely on online digital brands due to lockdowns and social-distancing efforts. As a result, customer communication management system sales are projected to rise. CCM solution is the key to personalization. The customer communication management system gets linked with transaction data.

The demand for a customer communication management system is further rising as they enable businesses to provide personalized service, quick response, the resolution of customer inquiries, and a strong brand connection to clients 24 hours a day, 365 days a year.

What is the Key Dynamics Governing the Growth of the Customer Communications Management Market?

The increasing demand for customer communication management systems to keep customers engaged through communication over numerous channels is one of the primary factors driving the customer communication management market.

In order to maintain a strong customer connection, businesses must give necessary documentation and promotional offers to customers on a regular basis. As a result, the sales of customer communication management system is anticipated to grow rapidly during the forecast period.

The global demand for customer communication management system is predicted to grow as customers in this technology-driven world want to communicate with businesses via their preferred channels, such as voice, email, online, mobile, SMS, and social media, whenever and wherever they choose. Companies are encouraging client interactions across these many channels in order to stay competitive, which is further boosting the sales of customer communication management system.

The demand for customer communication management system is constantly growing, allowing software applications to be deployed without the hassle and expense of managing and obtaining the underlying software and hardware layers.

In order to add value to their goods, SMEs are emphasizing improved client interactions, which, in turn, is propelling the sales of customer communication management systems. The demand for customer communication management systems is projected to rise as it utilizes cloud-based environments to serve both large and small businesses.

As a result, businesses are expected to migrate to a cloud environment in order to increase communication system flexibility. This is a major factor propelling the sales of customer communication management systems and the overall customer communication management market.

However, the demand for customer communication management system offering a seamless CX may get hampered by the fact that these many channels remain in silos, preventing an organization from providing an omnichannel experience to customers. Customers have the ability to choose between several channels without having to worry about losing knowledge or having to repeat what they already know.

More organizations are likely to migrate to omnichannel by 2032, moving away from a siloed approach. As a result, the sales of customer communication management system is projected to rise throughout the forecast period.

The demand for customer communication management system is growing rapidly as almost all financial institutions, and other sectors have invested in customer communications management (CCM) systems in the last ten years to better manage their client contacts.

Organizations are finding it challenging to manage more digital clients and create a real multi-channel customer journey with old CCM platforms as new communication channels emerge. This factor is projected to affect the sales of customer communication management system during the forecast period.

Organizations require a CCM capability that can do more than just get work done faster—it must be able to adapt, scale, and evolve quickly in order to meet the demands of the digital customer.

The demand for customer communication management system spiked as organizations want communications that are consistent across numerous channels from a single source, as well as content that adjusts to the context of the customer.

Nikhil Kaitwade
Principal Consultant
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Comparative View of Adjacent Customer Communications Management Market

Customer Communications Management Market:

Attributes

Customer Communications Management Market

CAGR (2022 - 2032)

10%

Market Value (2026)

US$ 3.7 Bn

Growth Factor

Increasing use of CCM solutions and services in various verticals is a major growth factor for the market.

Opportunity

In order to add value to their goods, SMEs are emphasizing improved client interactions.

Key Trends

Companies are encouraging client interactions across these numerous platforms to stay competitive.

Customer Experience Management Market:

Attributes

Customer Experience Management Market

CAGR (2022 - 2032)

16%

Market Value (2026)

US$ 20.53 Bn

Growth Factor

Virtual assistant integration to boost market growth

Opportunity

Major players in the market are developing virtual assistants for their applications

Key Trends

Growing demand is also fueled by increasing agility and consistency across all consumer communications to discover and respond to market opportunities.

CRM Application Software Market:

Attributes

CRM Application Software Market

CAGR (2022 - 2032)

14%

Market Value (2026)

US$ 105.05 Bn

Growth Factor

Due to shifting economic challenges and a constantly evolving global business environment

Opportunity

Enterprises are putting a stronger focus on customer engagement.

Key Trends

Increased utilization of technologies like social media and mobility for customer relationship management.

Customer communication management system market growth is driven by the growing adoption of artificial intelligence and augmented reality across industries.

Artificial intelligence (AI) and augmented reality (AR) are being rapidly used across industries such as retail, IT & telecom, and BFSI, among others, to improve the consumer experience. AI and machine learning integration across consumer experience solutions aid in the prediction of future customer behavior. 

Predictive analytics and AI-enabled technologies make it easier to extract useful information from customer data. As a result, businesses concentrate on using sophisticated technology to improve the consumer experience.

To improve customer experience, businesses use advanced AI applications such as facial recognition, biometric measures, chatbots, and digital assistants.

Facebook Messenger Bots, for example, employ AI and machine learning to assist buyers in finding what they're looking for through easy chat. This factor contributes to the increased sales of customer communication management systems as well as the growth of customer communication management system market share.

The introduction of augmented reality in retail is likely to aid in the enhancement of the shopping experience. IKEA, for example, has incorporated augmented reality to display furniture in real-time, assisting shoppers in making purchasing decisions and lowering return rates.

According to a survey, 55 percent of customers have AI-enabled interactions such as virtual assistants, bots, and other technologies.

What is the Segmentation Outlook for the Customer Communications Management Market?

The BFSI sector accounted for the majority of customer communication management market share in 2021. The BFSI segment is anticipated to dominate the customer communication management market during the forecast period.

This is mostly due to the need to capitalize on market opportunities across many geographies, as well as the demand for product cross-selling and up-selling. Outsourcing the service benefits the BFSI sector since it lowers operational costs and improves customer service, allowing enterprises in this area to focus on their primary business.

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Which Segment is likely to Lead the Customer Communications Management Market by Deployment Type?

In 2021, the On-premise deployment segment held the greatest share in the customer communication management market and was anticipated to grow at a CAGR of 9.2%. On-premises deployment is frequently utilized in industries such as banking, finance, and insurance, as well as government and defense, to secure sensitive data, financial records, accounting data, and money transactions.

The typical method of deploying CCM solutions across businesses is on-premise deployment. On-premises implementation is preferred by enterprises whose user credentials are crucial for business operations because it gives them more control over their IT systems. However, due to the increasing acceptance of cloud-based solutions, the cloud deployment segment is predicted to increase at an exponential rate during the forecast period.

What is the Regional Analysis for the Customer Communications Management Market?

Regions

CAGR (2022-2032)

US Market

9.8%

UK Market

9.0%

China Market

9.6%

Japan Market

8.5%

South Korea Market

7.6%

Due to various industry-leading businesses such as Open Text Corporation, Adobe, and others, North America is likely to hold a significant share in the global customer communication management market with a CAGR of 9.8%.

Furthermore, due to the increased usage of technologies like social media and mobility for customer relationship management in these countries, the customer communication management market opportunity is growing.

Customer communication management projects are becoming increasingly popular in APAC countries. China, Japan, India, and the rest of APAC are the sub-segments of the CCM market in APAC.

These countries are major contributors to the region's customer communication management market expansion. Organizations have increased their offers in the customer communication management market as internet penetration, and per-user online consumption has increased.

This rapid expansion is due to the increasing rate of technological adoption. To compete in the market and seize additional chances, SMEs in the region have boosted their investment in new technologies such as AI, machine learning, and data analytics. For these companies, implementing CCM solutions has become more feasible.

Organizations in the region's industrialized economies, such as Japan, Australia, New Zealand, and Singapore, have embraced cloud computing on a big scale. As cloud technology is employed as a data store for subsequent analysis, the customer communication management market is likely to rise as a result of its growing popularity.

How is the Competition in the Customer Communications Management Market?

Key players in the customer communication management market are concentrating their efforts on growing their consumer base in new countries. To improve their market share and profitability, these companies are relying on strategic collaborative initiatives.

Recent Developments in the Customer Communications Management Market

  • Doxim released an omnichannel customer communication solution in the United Kingdom in June 2021 to assist its clients in excelling at omnichannel communications and maximising the enterprise value of all customer interactions.
  • OmniOMS 9.0, an improved version of the customer communication management system, was released by Newgen Software Technologies Limited in December 2020. Web design enhancements, thick client enhancements, business rule enhancements, chart feature enhancements, and import/export templates are all included in OmniOMS 9.0.
  • Oracle Corporation will launch the latest cloud-based customer experience management solutions for the communication industry in November 2020. This customer experience solution gives communications service providers data so they may better understand their customers and offer more personalized products, services, and care.

Key Players

Key Segments

By Component:

  • Solutions
  • Services

By Deployment Mode:

  • On-premises
  • Cloud

By Organization Size:

  • Large Enterprises
  • SMEs

By Verticals:

  • IT and Telecom
  • Retail and eCommerce
  • BFSI
  • Healthcare
  • Travel and Hospitality
  • Government
  • Utilities
  • Other

By Region:

  • North America
  • Europe
  • Asia Pacific
  • Middle East and Africa
  • Latin America

Frequently Asked Questions

The customer communications management market is anticipated to register a CAGR of 10% during the forecast period (2022 - 2032).

North America is likely to hold a significant share in the global customer communication management market.

The BFSI segment is anticipated to dominate the customer communication management market during the forecast period.

The customer communications management market is likely to be valued at US$ 3.7 Bn by 2032.

The Asia Pacific region has the highest growth potential in the customer communication management market.

Table of Content

1. Executive Summary

    1.1. Global Market Outlook 

    1.2. Summary of Statistics

    1.3. Key Market Characteristics & Attributes

    1.4. Fact.MR Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage 

    2.2. Market Definition 

3. Market Risks and Trends Assessment 

    3.1. Risk Assessment 

        3.1.1. COVID-19 Crisis and Impact on Customer Communications Management

        3.1.2. COVID-19 Impact Benchmark with Previous Crisis 

        3.1.3. Impact on Market Value (US$ Mn)

        3.1.4. Assessment by Key Countries

        3.1.5. Assessment by Key Market Segments

        3.1.6. Action Points and Recommendation for Suppliers

    3.2. Key Trends Impacting the Market

    3.3. Formulation and Product Development Trends

4. Market Background 

    4.1. Customer Communications Management Market, by Key Countries

    4.2. Customer Communications Management Market Opportunity Assessment (US$ Mn)

        4.2.1. Total Available Market

        4.2.2. Serviceable Addressable Market

        4.2.3. Serviceable Obtainable Market

    4.3. Market Scenario Forecast 

        4.3.1. Demand in optimistic Scenario

        4.3.2. Demand in Likely Scenario

        4.3.3. Demand in Conservative Scenario 

    4.4. Investment Feasibility Analysis

        4.4.1. Investment in Established Markets

            4.4.1.1. In Short Term

            4.4.1.2. In Long Term

        4.4.2. Investment in Emerging Markets

            4.4.2.1. In Short Term

            4.4.2.2. In Long Term

    4.5. Forecast Factors - Relevance & Impact

        4.5.1. Top Companies Historical Growth

        4.5.2. Growth in Automation, By Country

        4.5.3. Customer Communications Management Adoption Rate, By Country

    4.6. Market Dynamics

        4.6.1. Market Driving Factors and Impact Assessment

        4.6.2. Prominent Market Challenges and Impact Assessment

        4.6.3. Customer Communications Management Market Opportunities

        4.6.4. Prominent Trends in the Global Market & Their Impact Assessment

5. Key Success Factors 

    5.1. Manufacturers’ Focus on Low Penetration High Growth Markets

    5.2. Banking on with Segments High Incremental Opportunity

    5.3. Peer Benchmarking 

6. Global Customer Communications Management Market Demand Analysis 2015-2021 and Forecast, 2022-2032

    6.1. Historical Market Analysis, 2015-2021

    6.2. Current and Future Market Projections, 2022-2032

    6.3. Y-o-Y Growth Trend Analysis

7. Global Customer Communications Management Market Value Analysis 2015-2021 and Forecast, 2022-2032

    7.1. Historical Market Value (US$ Mn) Analysis, 2015-2021

    7.2. Current and Future Market Value (US$ Mn) Projections, 2022-2032

        7.2.1. Y-o-Y Growth Trend Analysis

        7.2.2. Absolute $ Opportunity Analysis

8. Global Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032, By Organization Size

    8.1. Introduction / Key Findings

    8.2. Historical Market Size (US$ Mn) Analysis By Organization Size, 2015-2021

    8.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Organization Size, 2022-2032

        8.3.1. SMEs

        8.3.2. Large Enterprises

    8.4. Market Attractiveness Analysis By Organization Size

9. Global Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032, By Vertical 

    9.1. Introduction / Key Findings

    9.2. Historical Market Size (US$ Mn) Analysis By Vertical , 2015-2021

    9.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Vertical , 2022-2032

        9.3.1. IT and Telecom

        9.3.2. Retail and eCommerce

        9.3.3. BFSI 

        9.3.4. Healthcare

        9.3.5. Travel and Hospitality

        9.3.6. Government

        9.3.7. Utilities

        9.3.8. Others

    9.4. Market Attractiveness Analysis By Vertical 

10. Global Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032, By Deployment Type

    10.1. Introduction / Key Findings

    10.2. Historical Market Size (US$ Mn) Analysis By Deployment Type, 2015-2021

    10.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Deployment Type, 2022-2032

        10.3.1. On-premises

        10.3.2. Cloud

    10.4. Market Attractiveness Analysis By Deployment Type

11. Global Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032, By Component

    11.1. Introduction / Key Findings

    11.2. Historical Market Size (US$ Mn) Analysis By Component, 2015-2021

    11.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Component, 2022-2032

        11.3.1. Solutions

        11.3.2. Services

            11.3.2.1. Managed Services

            11.3.2.2. Professional Services

                11.3.2.2.1. Consulting Services

                11.3.2.2.2. Support and Maintenance Services

                11.3.2.2.3. System Integration and Implementation Services

    11.4. Market Attractiveness Analysis By Component

12. Global Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032, By Region

    12.1. Introduction

    12.2. Historical Market Size (US$ Mn) Analysis By Region, 2015-2021

    12.3. Current Market Size (US$ Mn) & Analysis and Forecast By Region, 2022-2032

        12.3.1. North America

        12.3.2. Latin America

        12.3.3. Europe

        12.3.4. Asia Pacific 

        12.3.5. Middle East and Africa (MEA)

    12.4. Market Attractiveness Analysis By Region

13. North America Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032

    13.1. Introduction

    13.2. Pricing Analysis

    13.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    13.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        13.4.1. By Country

            13.4.1.1. U.S.

            13.4.1.2. Canada

            13.4.1.3. Rest of North America

        13.4.2. By Organization Size

        13.4.3. By Vertical 

        13.4.4. By Component

        13.4.5. By Deployment Type

    13.5. Market Attractiveness Analysis

        13.5.1. By Country

        13.5.2. By Organization Size

        13.5.3. By Vertical 

        13.5.4. By Component

        13.5.5. By Deployment Type

14. Latin America Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032

    14.1. Introduction

    14.2. Pricing Analysis

    14.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    14.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        14.4.1. By Country

            14.4.1.1. Brazil

            14.4.1.2. Mexico

            14.4.1.3. Rest of Latin America

        14.4.2. By Organization Size

        14.4.3. By Vertical 

        14.4.4. By Component

        14.4.5. By Deployment Type

    14.5. Market Attractiveness Analysis

        14.5.1. By Country

        14.5.2. By Organization Size

        14.5.3. By Vertical 

        14.5.4. By Component

        14.5.5. By Deployment Type

15. Europe Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032

    15.1. Introduction

    15.2. Pricing Analysis

    15.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    15.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        15.4.1. By Country

            15.4.1.1. Germany

            15.4.1.2. France

            15.4.1.3. U.K.

            15.4.1.4. Italy

            15.4.1.5. Benelux

            15.4.1.6. Nordic Countries

            15.4.1.7. Rest of Europe

        15.4.2. By Organization Size

        15.4.3. By Vertical 

        15.4.4. By Component

        15.4.5. By Deployment Type

    15.5. Market Attractiveness Analysis

        15.5.1. By Country

        15.5.2. By Organization Size

        15.5.3. By Vertical 

        15.5.4. By Component

        15.5.5. By Deployment Type

16. Asia Pacific Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032

    16.1. Introduction

    16.2. Pricing Analysis

    16.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    16.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        16.4.1. By Country

            16.4.1.1. China

            16.4.1.2. Japan

            16.4.1.3. South Korea

            16.4.1.4. Rest of Asia Pacific

        16.4.2. By Organization Size

        16.4.3. By Vertical 

        16.4.4. By Component

        16.4.5. By Deployment Type

    16.5. Market Attractiveness Analysis

        16.5.1. By Country

        16.5.2. By Organization Size

        16.5.3. By Vertical 

        16.5.4. By Component

        16.5.5. By Deployment Type

17. Middle East and Africa Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032

    17.1. Introduction

    17.2. Pricing Analysis

    17.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    17.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        17.4.1. By Country

            17.4.1.1. GCC Countries

            17.4.1.2. South Africa

            17.4.1.3. Turkey

            17.4.1.4. Rest of Middle East and Africa

        17.4.2. By Organization Size

        17.4.3. By Vertical 

        17.4.4. By Component

        17.4.5. By Deployment Type

    17.5. Market Attractiveness Analysis

        17.5.1. By Country

        17.5.2. By Organization Size

        17.5.3. By Vertical 

        17.5.4. By Component

        17.5.5. By Deployment Type

18. Key Countries Customer Communications Management Market Analysis 2015-2021 and Forecast 2022-2032

    18.1. Introduction

        18.1.1. Market Value Proportion Analysis, By Key Countries

        18.1.2. Global Vs. Country Growth Comparison

    18.2. US Customer Communications Management Market Analysis

        18.2.1. Value Proportion Analysis by Market Taxonomy

        18.2.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.2.2.1. By Organization Size

            18.2.2.2. By Vertical 

            18.2.2.3. By Component

            18.2.2.4. By Deployment Type

    18.3. Canada Customer Communications Management Market Analysis

        18.3.1. Value Proportion Analysis by Market Taxonomy

        18.3.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.3.2.1. By Organization Size

            18.3.2.2. By Vertical 

            18.3.2.3. By Component

            18.3.2.4. By Deployment Type

    18.4. Mexico Customer Communications Management Market Analysis

        18.4.1. Value Proportion Analysis by Market Taxonomy

        18.4.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.4.2.1. By Organization Size

            18.4.2.2. By Vertical 

            18.4.2.3. By Component

            18.4.2.4. By Deployment Type

    18.5. Brazil Customer Communications Management Market Analysis

        18.5.1. Value Proportion Analysis by Market Taxonomy

        18.5.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.5.2.1. By Organization Size

            18.5.2.2. By Vertical 

            18.5.2.3. By Component

            18.5.2.4. By Deployment Type

    18.6. Germany Customer Communications Management Market Analysis

        18.6.1. Value Proportion Analysis by Market Taxonomy

        18.6.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.6.2.1. By Organization Size

            18.6.2.2. By Vertical 

            18.6.2.3. By Component

            18.6.2.4. By Deployment Type

    18.7. France Customer Communications Management Market Analysis

        18.7.1. Value Proportion Analysis by Market Taxonomy

        18.7.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.7.2.1. By Organization Size

            18.7.2.2. By Vertical 

            18.7.2.3. By Component

            18.7.2.4. By Deployment Type

    18.8. Italy Customer Communications Management Market Analysis

        18.8.1. Value Proportion Analysis by Market Taxonomy

        18.8.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.8.2.1. By Organization Size

            18.8.2.2. By Vertical 

            18.8.2.3. By Component

            18.8.2.4. By Deployment Type

    18.9. BENELUX Customer Communications Management Market Analysis

        18.9.1. Value Proportion Analysis by Market Taxonomy

        18.9.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.9.2.1. By Organization Size

            18.9.2.2. By Vertical 

            18.9.2.3. By Component

            18.9.2.4. By Deployment Type

    18.10. UK Customer Communications Management Market Analysis

        18.10.1. Value Proportion Analysis by Market Taxonomy

        18.10.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.10.2.1. By Organization Size

            18.10.2.2. By Vertical 

            18.10.2.3. By Component

            18.10.2.4. By Deployment Type

    18.11. Nordic Countries Customer Communications Management Market Analysis

        18.11.1. Value Proportion Analysis by Market Taxonomy

        18.11.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.11.2.1. By Organization Size

            18.11.2.2. By Vertical 

            18.11.2.3. By Component

            18.11.2.4. By Deployment Type

    18.12. China Customer Communications Management Market Analysis

        18.12.1. Value Proportion Analysis by Market Taxonomy

        18.12.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.12.2.1. By Organization Size

            18.12.2.2. By Vertical 

            18.12.2.3. By Component

            18.12.2.4. By Deployment Type

    18.13. Japan Customer Communications Management Market Analysis

        18.13.1. Value Proportion Analysis by Market Taxonomy

        18.13.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.13.2.1. By Organization Size

            18.13.2.2. By Vertical 

            18.13.2.3. By Component

            18.13.2.4. By Deployment Type

    18.14. South Korea Customer Communications Management Market Analysis

        18.14.1. Value Proportion Analysis by Market Taxonomy

        18.14.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.14.2.1. By Organization Size

            18.14.2.2. By Vertical 

            18.14.2.3. By Component

            18.14.2.4. By Deployment Type

    18.15. GCC Countries Customer Communications Management Market Analysis

        18.15.1. Value Proportion Analysis by Market Taxonomy

        18.15.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.15.2.1. By Organization Size

            18.15.2.2. By Vertical 

            18.15.2.3. By Component

            18.15.2.4. By Deployment Type

    18.16. South Africa Customer Communications Management Market Analysis

        18.16.1. Value Proportion Analysis by Market Taxonomy

        18.16.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.16.2.1. By Organization Size

            18.16.2.2. By Vertical 

            18.16.2.3. By Component

            18.16.2.4. By Deployment Type

    18.17. Turkey Customer Communications Management Market Analysis

        18.17.1. Value Proportion Analysis by Market Taxonomy

        18.17.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032

            18.17.2.1. By Organization Size

            18.17.2.2. By Vertical 

            18.17.2.3. By Component

            18.17.2.4. By Deployment Type

        18.17.3. Competition Landscape and Player Concentration in the Country

19. Market Structure Analysis

    19.1. Market Analysis by Tier of Companies 

    19.2. Market Concentration

    19.3. Market Share Analysis of Top Players

    19.4. Market Presence Analysis

        19.4.1. By Regional footprint of Players

        19.4.2. Product footprint by Players

20. Competition Analysis

    20.1. Competition Dashboard

    20.2. Competition Benchmarking

    20.3. Competition Deep Dive 

        20.3.1. ADOBE

            20.3.1.1. Overview

            20.3.1.2. Product Portfolio

            20.3.1.3. Sales Footprint

            20.3.1.4. Strategy Overview

        20.3.2. ORACLE

            20.3.2.1. Overview

            20.3.2.2. Product Portfolio

            20.3.2.3. Sales Footprint

            20.3.2.4. Strategy Overview

        20.3.3. PITNEY BOWES

            20.3.3.1. Overview

            20.3.3.2. Product Portfolio

            20.3.3.3. Sales Footprint

            20.3.3.4. Strategy Overview

        20.3.4. CAPGEMINI

            20.3.4.1. Overview

            20.3.4.2. Product Portfolio

            20.3.4.3. Sales Footprint

            20.3.4.4. Strategy Overview

        20.3.5. NEWGEN SOFTWARE

            20.3.5.1. Overview

            20.3.5.2. Product Portfolio

            20.3.5.3. Sales Footprint

            20.3.5.4. Strategy Overview

        20.3.6. QUADIENT

            20.3.6.1. Overview

            20.3.6.2. Product Portfolio

            20.3.6.3. Sales Footprint

            20.3.6.4. Strategy Overview

        20.3.7. OPENTEXT

            20.3.7.1. Overview

            20.3.7.2. Product Portfolio

            20.3.7.3. Sales Footprint

            20.3.7.4. Strategy Overview

        20.3.8. ZENDESK

            20.3.8.1. Overview

            20.3.8.2. Product Portfolio

            20.3.8.3. Sales Footprint

            20.3.8.4. Strategy Overview

        20.3.9. HYLAND

            20.3.9.1. Overview

            20.3.9.2. Product Portfolio

            20.3.9.3. Sales Footprint

            20.3.9.4. Strategy Overview

        20.3.10. BITRIX24

            20.3.10.1. Overview

            20.3.10.2. Product Portfolio

            20.3.10.3. Sales Footprint

            20.3.10.4. Strategy Overview

21. Assumptions and Acronyms Used

22. Research Methodology

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List of Tables

Table 1: Global Customer Communications Management Market Value (US$ Mn),By Organization Size, 2015 – 2021

Table 2: Global Customer Communications Management Market Value (US$ Mn),By Organization Size, 2022 – 2032

Table 3: Global Customer Communications Management Market Value (US$ Mn), By Vertical , 2015 – 2021

Table 4: Global Customer Communications Management Market Value (US$ Mn), By Vertical , 2022 – 2032

Table 5: Global Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 6: Global Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 7: Global Customer Communications Management Market Value (US$ Mn), By Component, 2015 – 2021

Table 8: Global Customer Communications Management Market Value (US$ Mn), By Component, 2022 – 2032

Table 9: Global Customer Communications Management Market, By Region, 2015 – 2021

Table 10: Global Customer Communications Management Market, By Region, 2022 – 2032

Table 11: North America Customer Communications Management Market Value (US$ Mn),By Organization Size, 2015 – 2021

Table 12: North America Customer Communications Management Market Value (US$ Mn),By Organization Size, 2022 – 2032

Table 13: North America Customer Communications Management Market Value (US$ Mn), By Vertical , 2015 – 2021

Table 14: North America Customer Communications Management Market Value (US$ Mn), By Vertical , 2022 – 2032

Table 15: North America Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 16: North America Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 17: North America Customer Communications Management Market Value (US$ Mn), By Component, 2015 – 2021

Table 18: North America Customer Communications Management Market Value (US$ Mn), By Component, 2022 – 2032

Table 19: North America Customer Communications Management Market, By Country, 2015 – 2021

Table 20: North America Customer Communications Management Market, By Country, 2022 – 2032

Table 21: Latin America Customer Communications Management Market Value (US$ Mn),By Organization Size, 2015 – 2021

Table 22: Latin America Customer Communications Management Market Value (US$ Mn),By Organization Size, 2022 – 2032

Table 23: Latin America Customer Communications Management Market Value (US$ Mn), By Vertical , 2015 – 2021

Table 24: Latin America Customer Communications Management Market Value (US$ Mn), By Vertical , 2022 – 2032

Table 25: Latin America Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 26: Latin America Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 27: Latin America Customer Communications Management Market Value (US$ Mn), By Component, 2015 – 2021

Table 28: Latin America Customer Communications Management Market Value (US$ Mn), By Component, 2022 – 2032

Table 29: Latin America Customer Communications Management Market, By Country, 2015 – 2021

Table 30: Latin America Customer Communications Management Market, By Country, 2022 – 2032

Table 31: Europe Customer Communications Management Market Value (US$ Mn),By Organization Size, 2015 – 2021

Table 32: Europe Customer Communications Management Market Value (US$ Mn),By Organization Size, 2022 – 2032

Table 33: Europe Customer Communications Management Market Value (US$ Mn), By Vertical , 2015 – 2021

Table 34: Europe Customer Communications Management Market Value (US$ Mn), By Vertical , 2022 – 2032

Table 35: Europe Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 36: Europe Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 37: Europe Customer Communications Management Market Value (US$ Mn), By Component, 2015 – 2021

Table 38: Europe Customer Communications Management Market Value (US$ Mn), By Component, 2022 – 2032

Table 39: Europe Customer Communications Management Market, By Country, 2015 – 2021

Table 40: Europe Customer Communications Management Market, By Country, 2022 – 2032

Table 41: Asia Pacific Customer Communications Management Market Value (US$ Mn),By Organization Size, 2015 – 2021

Table 42: Asia Pacific Customer Communications Management Market Value (US$ Mn),By Organization Size, 2022 – 2032

Table 43: Asia Pacific Customer Communications Management Market Value (US$ Mn), By Vertical , 2015 – 2021

Table 44: Asia Pacific Customer Communications Management Market Value (US$ Mn), By Vertical , 2022 – 2032

Table 45: Asia Pacific Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 46: Asia Pacific Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 47: Asia Pacific Customer Communications Management Market Value (US$ Mn), By Component, 2015 – 2021

Table 48: Asia Pacific Customer Communications Management Market Value (US$ Mn), By Component, 2022 – 2032

Table 49: Asia Pacific Customer Communications Management Market, By Country, 2015 – 2021

Table 50: Asia Pacific Customer Communications Management Market, By Country, 2022 – 2032

Table 51: MEA Customer Communications Management Market Value (US$ Mn),By Organization Size, 2015 – 2021

Table 52: MEA Customer Communications Management Market Value (US$ Mn),By Organization Size, 2022 – 2032

Table 53: MEA Customer Communications Management Market Value (US$ Mn), By Vertical , 2015 – 2021

Table 54: MEA Customer Communications Management Market Value (US$ Mn), By Vertical , 2022 – 2032

Table 55: MEA Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 56: MEA Customer Communications Management Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 57: MEA Customer Communications Management Market Value (US$ Mn), By Component, 2015 – 2021

Table 58: MEA Customer Communications Management Market Value (US$ Mn), By Component, 2022 – 2032

Table 59: MEA Customer Communications Management Market, By Country, 2015 – 2021

Table 60: MEA Customer Communications Management Market, By Country, 2022 – 2032

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List of Charts

Figure 1: Global Customer Communications Management Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 2: Global Customer Communications Management Market Absolute $ Historical Gain (2015 - 2021) and Opportunity (2022 – 2032), US$ Mn

Figure 3: Global Customer Communications Management Market Share, By Organization Size, 2022 & 2032

Figure 4: Global Customer Communications Management Market Y-o-Y Growth Projections, Organization Size – 2022-2032

Figure 5: Global Customer Communications Management Market Attractiveness Index, Organization Size – 2022-2032

Figure 6: Global Customer Communications Management Market Share, By Vertical , 2022 & 2032

Figure 7: Global Customer Communications Management Market Y-o-Y Growth Projections, By Vertical  – 2022-2032

Figure 8: Global Customer Communications Management Market Attractiveness Index, By Vertical  – 2022-2032

Figure 9: Global Customer Communications Management Market Share, By Component, 2022 & 2032

Figure 10: Global Customer Communications Management Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 11: Global Customer Communications Management Market Attractiveness Index, By Component – 2022-2032

Figure 12: Global Customer Communications Management Market Share, By Deployment Type, 2022 & 2032

Figure 13: Global Customer Communications Management Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 14: Global Customer Communications Management Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 15: Global Customer Communications Management Market Share, By Region, 2022 & 2032

Figure 16: Global Customer Communications Management Market Y-o-Y Growth Projections, By Region – 2022-2032

Figure 17: Global Customer Communications Management Market Attractiveness Index, By Region – 2022-2032

Figure 18: North America Customer Communications Management Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 19: North America Customer Communications Management Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 20: North America Customer Communications Management Market Share, Organization Size, 2022 & 2032

Figure 21: North America Customer Communications Management Market Y-o-Y Growth Projections, Organization Size – 2022-2032

Figure 22: North America Customer Communications Management Market Attractiveness Index, Organization Size – 2022-2032

Figure 23: North America Customer Communications Management Market Share, By Vertical , 2022 & 2032

Figure 24: North America Customer Communications Management Market Y-o-Y Growth Projections, By Vertical  – 2022-2032

Figure 25: North America Customer Communications Management Market Attractiveness Index, By Vertical  – 2022-2032

Figure 26: North America Customer Communications Management Market Share, By Component, 2022 & 2032

Figure 27: North America Customer Communications Management Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 28: North America Customer Communications Management Market Attractiveness Index, By Component – 2022-2032

Figure 29: North America Customer Communications Management Market Share, By Deployment Type, 2022 & 2032

Figure 30: North America Customer Communications Management Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 31: North America Customer Communications Management Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 32: North America Customer Communications Management Market Share, By Country, 2022 & 2032

Figure 33: North America Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 34: North America Market Attractiveness Index, By Country – 2022-2032

Figure 35: Latin America Customer Communications Management Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 36: Latin America Customer Communications Management Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 37: Latin America Customer Communications Management Market Share, Organization Size, 2022 & 2032

Figure 38: Latin America Customer Communications Management Market Y-o-Y Growth Projections, Organization Size – 2022-2032

Figure 39: Latin America Customer Communications Management Market Attractiveness Index, Organization Size – 2022-2032

Figure 40: Latin America Customer Communications Management Market Share, By Vertical , 2022 & 2032

Figure 41: Latin America Customer Communications Management Market Y-o-Y Growth Projections, By Vertical  – 2022-2032

Figure 42: Latin America Customer Communications Management Market Attractiveness Index, By Vertical  – 2022-2032

Figure 43: Latin America Customer Communications Management Market Share, By Component, 2022 & 2032

Figure 44: Latin America Customer Communications Management Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 45: Latin America Customer Communications Management Market Attractiveness Index, By Component – 2022-2032

Figure 46: Latin America Customer Communications Management Market Share, By Deployment Type, 2022 & 2032

Figure 47: Latin America Customer Communications Management Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 48: Latin America Customer Communications Management Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 49: Latin America Customer Communications Management Market Share, By Country, 2022 & 2032

Figure 50: Latin America Customer Communications Management Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 51: Latin America Customer Communications Management Market Attractiveness Index, By Country – 2022-2032

Figure 52: Europe Customer Communications Management Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 53: Europe Customer Communications Management Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 54: Europe Customer Communications Management Market Share, Organization Size, 2022 & 2032

Figure 55: Europe Customer Communications Management Market Y-o-Y Growth Projections, Organization Size – 2022-2032

Figure 56: Europe Customer Communications Management Market Attractiveness Index, Organization Size – 2022-2032

Figure 57: Europe Customer Communications Management Market Share, By Vertical , 2022 & 2032

Figure 58: Europe Customer Communications Management Market Y-o-Y Growth Projections, By Vertical  – 2022-2032

Figure 59: Europe Customer Communications Management Market Attractiveness Index, By Vertical  – 2022-2032

Figure 60: Europe Customer Communications Management Market Share, By Component, 2022 & 2032

Figure 61: Europe Customer Communications Management Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 62: Europe Customer Communications Management Market Attractiveness Index, By Component – 2022-2032

Figure 63: Europe Customer Communications Management Market Share, By Deployment Type, 2022 & 2032

Figure 64: Europe Customer Communications Management Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 65: Europe Customer Communications Management Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 66: Europe Customer Communications Management Market Share, By Country, 2022 & 2032

Figure 67: Europe Customer Communications Management Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 68: Europe Customer Communications Management Market Attractiveness Index, By Country – 2022-2032

Figure 69: MEA Customer Communications Management Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 70: MEA Customer Communications Management Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 71: MEA Customer Communications Management Market Share, Organization Size, 2022 & 2032

Figure 72: MEA Customer Communications Management Market Y-o-Y Growth Projections, Organization Size – 2022-2032

Figure 73: MEA Customer Communications Management Market Attractiveness Index, Organization Size – 2022-2032

Figure 74: MEA Customer Communications Management Market Share, By Vertical , 2022 & 2032

Figure 75: MEA Customer Communications Management Market Y-o-Y Growth Projections, By Vertical  – 2022-2032

Figure 76: MEA Customer Communications Management Market Attractiveness Index, By Vertical  – 2022-2032

Figure 77: MEA Customer Communications Management Market Share, By Component, 2022 & 2032

Figure 78: MEA Customer Communications Management Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 79: MEA Customer Communications Management Market Attractiveness Index, By Component – 2022-2032

Figure 80: MEA Customer Communications Management Market Share, By Deployment Type, 2022 & 2032

Figure 81: MEA Customer Communications Management Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 82: MEA Customer Communications Management Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 83: MEA Customer Communications Management Market Share, By Country, 2022 & 2032

Figure 84: MEA Customer Communications Management Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 85: MEA Customer Communications Management Market Attractiveness Index, By Country – 2022-2032

Figure 86: Asia Pacific Customer Communications Management Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 87: Asia Pacific Customer Communications Management Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 88: Asia Pacific Customer Communications Management Market Share, Organization Size, 2022 & 2032

Figure 89: Asia Pacific Customer Communications Management Market Y-o-Y Growth Projections, Organization Size – 2022-2032

Figure 90: Asia Pacific Customer Communications Management Market Attractiveness Index, Organization Size – 2022-2032

Figure 91: Asia Pacific Customer Communications Management Market Share, By Vertical , 2022 & 2032

Figure 92: Asia Pacific Customer Communications Management Market Y-o-Y Growth Projections, By Vertical  – 2022-2032

Figure 93: Asia Pacific Customer Communications Management Market Attractiveness Index, By Vertical  – 2022-2032

Figure 94: Asia Pacific Customer Communications Management Market Share, By Component, 2022 & 2032

Figure 95: Asia Pacific Customer Communications Management Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 96: Asia Pacific Customer Communications Management Market Attractiveness Index, By Component – 2022-2032

Figure 97: Asia Pacific Customer Communications Management Market Share, By Deployment Type, 2022 & 2032

Figure 98: Asia Pacific Customer Communications Management Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 99: Asia Pacific Customer Communications Management Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 100: Asia Pacific Customer Communications Management Market Share, By Country, 2022 & 2032

Figure 101: Asia Pacific Customer Communications Management Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 102: Asia Pacific Customer Communications Management Market Attractiveness Index, By Country – 2022-2032

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Customer Communications Management Market