Customer Experience Platforms Market: Growing Adoption by Small, Medium, and Large Enterprises to Fuel Revenue Growth: Global Industry Analysis 2013-2017 and Opportunity Assessment 2018-2028

  • Published: Nov, 2018
  • Report Code: REP-GB-7587

An Incisive, In-depth Analysis on the Customer Experience Platforms Market

This study offers a comprehensive, 360 degree analysis on the Customer Experience Platforms market, bringing to fore insights that can help stakeholders identify the opportunities as well as challenges. It tracks the global Customer Experience Platforms market across key regions, and offers in-depth commentary and accurate quantitative insights. The study also includes incisive competitive landscape analysis, and provides key recommendations to market players on winning imperatives and successful strategies.

Global Customer Experience Platforms Market Revenue to Expand at a CAGR of 12.7% During the Forecast Period (2018–2028), mainly driven by the High Adoption of Customer Experience Platforms for Improving Customer Satisfaction

Customer experience platforms help enterprises improve their interactions with customers. Customer experience platforms are used by enterprises for determining customer trends as well as issues faced by them by using their feedback about the products as well as services offered to them. The data collected through customer experience platforms is stored and analysed for estimating changes in the behaviour of customers, which helps enterprises improve customer experience. Through customer experience platforms, enterprises can collect data through customer feedback, create a personalised data profile for customers and interact with them through different interaction points. Moreover, customer experience platforms enable the delivery of a personalised experience to customers according to the data collected.

Enterprises from different industry verticals have started facing significant competition, and customer satisfaction is a crucial factor for sustaining in competition. Hence, an increasing number of enterprises are adopting customer experience platforms. The adoption for customer experience platforms is increasing to improve interactions between organisations and customers across all interaction points, which include stores, emails, mobile applications and others. In addition, customer experience platforms help manage interactions through various channels of communication. The rising need for customer satisfaction for improving brand loyalty is one of the prime factors that is significantly driving the customer experience platforms market. Enterprises are leveraging customer experience platforms for creating brand attachments for their customers by delivering real-time feedback and contact centre facilities. With the deployment of customer experience platforms, enterprises are able to manage their customers as separate individuals by providing access through interaction points. Moreover, using customer experience platforms, enterprises are managing the problems faced by customers on a case-to-case basis, which is boosting customer satisfaction and brand loyalty.

The increasing penetration of smartphones as well as Internet connectivity is one of the prime factors driving the customer experience platforms market as the online population is growing. Growth in the online population is boosting the number of interactions between enterprises and their customers through mobile applications and social media, owing to which enterprises are able to run customer experience platforms smoothly as they can quickly and easily gather feedback data from their customers. Moreover, customer experience platforms are playing an important role in the process of converting a new customer into a loyal customer, as these platforms track customer experience and enable enterprises to provide personalized feedback. Improvements in one-on-one communication through different interaction points is another factor responsible for increasing the demand for customer experience platforms.

The global customer experience platforms market is estimated to witness a double-digit CAGR growth rate, and hence, reach US$ 18.97 Bn by 2028. Increasing digitisation due to rapid Internet penetration backed by smart connected devices has significantly driven the global customer experience platforms market. Moreover, the increasing adoption of customer experience platforms by small, medium and large enterprises to improve customer satisfaction and ultimately customer loyalty has also contributed to the growth of the customer experience platforms market. The global customer experience platforms market is segmented on the basis of interaction points, platforms, enterprise size, industry and deployment.

On the basis of interaction point, the customer experience platforms market is segmented into stores, websites, email, call centre, mobile apps and social media. These are interaction points that are used by enterprises while taking feedback from customers for customer experience platforms. The revenue contribution from the mobile apps segment in the customer experience platforms market is expected to expand at a CAGR of 15.2% during the forecast period due to the increasing preference for mobile apps by customers to shop as well as surf. Moreover, customer experience platforms provide mobile phone users the ability to give feedback as per their convenience owing to their easy-to-use nature, which is fuelling the growth of the mobile apps segment of the customer experience platforms market.

On the basis of deployment, the customer experience platforms market is segmented into on-premise and cloud deployment. Among the deployment segments of the customer experience platforms market, the cloud deployment segment holds a major market share due to an increase in the preference of enterprises for customer experience platforms deployed over the cloud to implement a secure, fast and efficient feedback process.

On the basis of platforms, the customer experience platforms market is segmented into Windows, iOS and Android. Among the platform segments of the customer experience platforms market, Android has a major market share due to the rapid penetration of Android smartphones.

On the basis of vertical, the global customer experience platforms market is segmented into IT & Telecommunication, BFSI, healthcare, consumer goods & retail, hospitality, transportation & logistics, media & entertainment and government. The revenue contribution of the consumer goods & retail segment of the customer experience platforms market is expected to expand at a CAGR of 15.1% during the forecast period due to the rapid adoption of customer experience platforms from enterprises in the consumer goods & retail industry vertical for maintaining the quality of products and services offered by them. The adoption of customer experience platforms is also fuelled by increasing competition in the consumer goods & retail industry.

On the basis of enterprise size, the global customer experience platforms market is segmented into small enterprises, medium enterprises and large enterprises. The revenue contribution from the large enterprises segment of the customer experience platforms market is expected to expand at a CAGR of 13.3% during the forecast period as established brands and emerging brands are primarily large enterprises, and these enterprises are increasingly investing in processes to boost customer retention and attraction. This trend is one of the major factors fuelling the demand for customer experience platforms in large enterprises.

On the basis of region, the global customer experience platforms market is segmented into North America, Latin America, Western Europe, Eastern Europe, SEA and others of APAC, China, Japan and MEA. The North America region is expected to dominate the global customer experience platforms market by holding the highest market share by the end of 2018. Increase in the disposable income and the rapid adoption of advanced software, such as customer experience platforms, are some of the key factors driving the North America customer experience platforms market.

Some of the popular vendors of customer experience platforms are:

  • Avaya

  • IBM Corporation

  • Huawei Corporation

  • Qualtrics

  • Zendesk

  • Oracle Corporation

  • OpenText Corporation

  • SAS Institute

  • Adobe Systems Incorporated

  • Cisco Systems, Inc.

  • Tech Mahindra

  • Software AG

  • TCS

Report Synopsis

FMI offers a 10-year forecast for the customer experience platforms market between 2018 and 2028. In terms of value, the customer experience platforms market is expected to register a CAGR of 12.7% during the forecast period. This study demonstrates the global customer experience platforms market dynamics and trends across regions such as North America, Latin America, Western Europe, Eastern Europe, China, Japan, SEA & other APAC and Middle East & Africa, which influence the current nature and the future status of the customer experience platforms market over the forecast period. The popularity of customer experience platforms is increasing due to their adoption by enterprises for improving customer experience and enabling the personalisation of customer feedback.

Report Description

This research report provides a detailed analysis of the customer experience platforms market and offers insights on the various factors influencing the market. This customer experience platforms market study provides a comprehensive assessment of stakeholder strategies and imperatives for succeeding in the business. The customer experience platforms report segregates the market based on deployment, platform, interaction points, vertical & enterprise size as well as across different regions worldwide.

The customer experience platforms market is witnessing high traction since past few years. The adoption of digitalised solutions for maintaining a customer-specific experience model is resulting in the growth of the customer experience platforms market. The increasing importance of customer experience platforms for products as well as services is becoming important for enterprises to sustain in the global competition. In addition, the penetration of Internet connectivity and the simultaneously increasing adoption of smartphones are some of the prime factors fuelling the growth of the customer experience platforms market, as they are boosting the convenience, reliability and efficiency of customer experience management. The popularity of customer experience platforms is increasing and is expected to reach new heights during the forecast period due to the rapid adoption of customer experience platforms in the retail and consumer goods industry.

The report starts with an overview of the global customer experience platforms market in terms of value. In addition, this section from the customer experience platforms report includes the analysis of key trends, drivers and restraints that are influencing the customer experience platforms market. The impact analysis of the key drivers and restraints of the customer experience platforms market are included in this report to provide clients crystal-clear decision-making insights.

The global customer experience platforms market is categorised on the basis of deployment, platform, interaction point, vertical, enterprise size and region. On the basis of deployment, the customer experience platforms market is segmented into cloud deployment and the on-premise deployment of customer experience platforms software. Revenue contribution from the cloud deployment segment of the customer experience platforms market is expected to expand at a CAGR of 13.9% during the forecast period. This growth in customer experience platforms can be attributed to the increasing adoption of cloud deployment by enterprises for getting a centralised data storage and improving the efficiency of the customer experience platforms process.

On the basis of platform, the customer experience platforms market is segmented into Android, Windows and iOS. Among these, the Android platform holds a major share of the customer experience platforms market owing to the highest penetration of Android smartphones due to their low cost and easy availability, and the usages of these devices for customer experience platforms.

On the basis of interaction point, the global customer experience platforms market is segmented into social media, mobile apps, email, stores, websites and call centre. Due to the increasing availability of brands and enterprise-specific mobile applications for generating feedback, the revenue contribution from the customer experience platforms mobile apps segment is expected to expand at a CAGR of 15.2% during the forecast period.

On the basis of vertical, the global customer experience platforms market is segmented into government, IT & Telecommunication, healthcare, BFSI, transportation & logistics, consumer goods & retail, hospitality and media & entertainment. The revenue contribution from the consumer goods & retail segment of the customer experience platforms market is expected to hold a major market share during the forecast period. Consumer goods & retail enterprises are adopting customer experience platforms to establish a better communication platform for their customers.

On the basis of enterprise size, the customer experience platforms market is segmented into small, medium and large enterprises. Considering the demand for customer experience platforms, the large enterprises segment of the customer experience platforms enterprise size segment is expected to grow at the highest CAGR over the forecast period due to the increasing need for customer retention by these enterprises. This projected growth can be attributed to increasing competition from emerging and small-format enterprises that are introducing low-cost products.

The next section highlights a detailed analysis of customer experience platforms across various countries. It provides a market outlook for 2018–2028, and sets the forecast within the context of the customer experience platforms market, which includes the latest technological developments and offerings in the market. This customer experience platforms study discusses the key trends within countries that are contributing to the growth of the customer experience platforms market, as well as analyses the degrees at which drivers influence this market in each region. Key regions and countries assessed in this customer experience platforms report include North America (U.S. and Canada), Latin America (Brazil, Mexico and the rest of Latin America), Western Europe (Germany, Italy, France, Spain, U.K., BENELUX and the rest of Western Europe), Eastern Europe (Russia, Poland, and the rest of Eastern Europe), China, Japan, SEA and other APAC (India, ASEAN, Australia & New Zealand and the rest of SEA) and MEA  (GCC Countries, Turkey, North Africa, South Africa and the rest of MEA).

The customer experience platforms market report evaluates the present scenario and growth prospects of the customer experience platforms market across various regions globally for the period 2018–2028. We have considered 2017 as the base year for the customer experience platforms market, and provided data for the remaining 12 months. The forecast presented in the customer experience platforms market report assesses the total revenue by value across the market. To offer an accurate customer experience platforms market forecast, we started by sizing the current market, which forms the basis of how the customer experience platforms market will develop in the future. Given the characteristics of the customer experience platforms market, we have triangulated the outcome of different types and vertical analysis based on technology trends involved in customer experience platforms.

In addition, it is imperative to note that, in an ever-fluctuating global economy, we not only conduct forecasts in terms of CAGR, but also analyse on the basis of key parameters, such as year-on-year (Y-o-Y) growth, to understand the predictability of the customer experience platforms market and to identify the right opportunities present in the market.

In the final section of the customer experience platforms market report, we have included a competitive landscape to provide clients a dashboard view based on the categories of providers in the value chain, their presence in the customer experience platforms portfolio and key differentiators. This section from the customer experience platforms report is primarily designed to provide clients an objective and detailed comparative assessment of key providers specific to a market segment in the customer experience platforms value chain and the potential players for the same. Customer experience platforms report audiences can gain segment-specific vendor insights to identify and evaluate key competitors based on an in-depth assessment of their capabilities and success in the marketplace. Detailed profiles of customer experience platforms providers are also included in the scope of the report to evaluate their long-term & short-term strategies, key offerings and recent developments in the customer experience platforms market.

Key Segments Covered

  • Interaction Point

    • Stores

    • Websites

    • Email

    • Call Centre

    • Mobile Apps

    • Social Media

  • Deployment

    • Cloud

    • On-Premise

  • Vertical

    • IT & Telecommunication

    • BFSI

    • Healthcare

    • Consumer Goods & Retail

    • Hospitality

    • Transportation and Logistics

    • Media and Entertainment

    • Government

  • Enterprise Size

    • Small Enterprises

    • Medium Enterprises

    • Large Enterprises

  • Platform

    • Windows

    • iOS

    • Android

Key Regions Covered

  • North America

    • U.S.

    • Canada

  • Latin America

    • Brazil

    • Mexico

    • Rest of Latin America

  • Western Europe

    • Germany

    • Italy

    • France

    • Spain

    • U.K.

    • BENELUX

    • Rest of Western Europe

  • Eastern Europe

    • Russia

    • Poland

    • Rest of Eastern Europe

  • Japan

  • China

  • SEA and other APAC

    • India

    • ASEAN

    • Australia and New Zealand

    • Rest of SEA

  • Middle East & Africa

    • GCC Countries

    • Turkey

    • North Africa

    • South Africa

    • Rest of MEA

Customer Experience Platforms Market Reports - Table of Contents

Customer Experience Platforms Market Reports - List of Tables

  1. Global Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  2. Global Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  3. Global Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  4. Global Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  5. Global Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  6. Global Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Region, 2018-2028

  7. North America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Country, 2018-2028

  8. North America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  9. North America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  10. North America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  11. North America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  12. North America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  13. Latin America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Country, 2018-2028

  14. Latin America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  15. Latin America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  16. Latin America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  17. Latin America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  18. Latin America Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  19. Western Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Country, 2018-2028

  20. Western Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  21. Western Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  22. Western Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  23. Western Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  24. Western Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  25. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Country, 2018-2028

  26. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  27. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  28. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  29. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  30. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  31. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Country, 2018-2028

  32. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  33. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  34. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  35. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  36. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  37. China Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  38. China Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  39. China Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  40. China Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  41. China Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  42. Japan Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  43. Japan Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  44. Japan Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  45. Japan Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  46. Japan Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

  47. MEA Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Country, 2018-2028

  48. MEA Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Interaction Point, 2018-2028

  49. MEA Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Deployment, 2018-2028

  50. MEA Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Vertical, 2018-2028

  51. MEA Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Enterprise Size, 2018-2028

  52. MEA Customer Experience Platforms Market Value (US$ Mn) and Y-o-Y Growth Forecast by Platform, 2018-2028

Customer Experience Platforms Market Reports - List of Figures

  1. Global Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  2. Global Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  3. Global Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  4. Global Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  5. Global Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  6. Global Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  7. Global Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  8. Global Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  9. Global Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  10. Global Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  11. Global Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  12. Global Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  13. Global Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  14. Global Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  15. Global Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  16. Global Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  17. Global Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  18. Global Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  19. Global Customer Experience Platforms Market Share and BPS Analysis by Region – 2018 & 2028

  20. Global Customer Experience Platforms Market Attractiveness Analysis by Region, 2018–2028

  21. Global Customer Experience Platforms Market Y-o-Y Growth by Region, 2018–2028

  22. North America Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  23. Latin America Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  24. Western Europe Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  25. Eastern Europe Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  26. China Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  27. Japan Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  28. SEA and Others APAC Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  29. MEA Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  30. North America Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  31. North America Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  32. North America Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  33. North America Customer Experience Platforms Market Share and BPS Analysis by Country– 2018 & 2028

  34. North America Customer Experience Platforms Market Attractiveness Analysis by Country, 2018–2028

  35. North America Customer Experience Platforms Market Y-o-Y Growth by Country, 2018–2028

  36. U.S. Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  37. Canada Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  38. North America Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  39. North America Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  40. North America Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  41. North America Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  42. North America Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  43. North America Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  44. North America Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  45. North America Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  46. North America Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  47. North America Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  48. North America Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  49. North America Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  50. North America Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  51. North America Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  52. North America Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  53. Latin America Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  54. Latin America Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  55. Latin America Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  56. Latin America Customer Experience Platforms Market Share and BPS Analysis by Country– 2018 & 2028

  57. Latin America Customer Experience Platforms Market Attractiveness Analysis by Country, 2018–2028

  58. Latin America Customer Experience Platforms Market Y-o-Y Growth by Country, 2018–2028

  59. Brazil Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  60. Mexico Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  61. Rest of Latin America Customer experience Platforms Market Absolute $ Opportunity, 2018-2028

  62. Latin America Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  63. Latin America Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  64. Latin America Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  65. Latin America Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  66. Latin America Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  67. Latin America Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  68. Latin America Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  69. Latin America Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  70. Latin America Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  71. Latin America Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  72. Latin America Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  73. Latin America Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  74. Latin America Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  75. Latin America Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  76. Latin America Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  77. Western Europe Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  78. Western Europe Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  79. Western Europe Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  80. Western Europe Customer Experience Platforms Market Share and BPS Analysis by Country– 2018 & 2028

  81. Western Europe Customer Experience Platforms Market Attractiveness Analysis by Country, 2018–2028

  82. Western Europe Customer Experience Platforms Market Y-o-Y Growth by Country, 2018–2028

  83. Germany Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  84. Italy Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  85. France Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  86. Spain Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  87. U.K. Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  88. BENELUX Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  89. Rest of Western Europe Customer experience Platforms Market Absolute $ Opportunity, 2018-2028

  90. Western Europe Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  91. Western Europe Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  92. Western Europe Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  93. Western Europe Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  94. Western Europe Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  95. Western Europe Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  96. Western Europe Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  97. Western Europe Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  98. Western Europe Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  99. Western Europe Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  100. Western Europe Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  101. Western Europe Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  102. Western Europe Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  103. Western Europe Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  104. Western Europe Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  105. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  106. Eastern Europe Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  107. Eastern Europe Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  108. Eastern Europe Customer Experience Platforms Market Share and BPS Analysis by Country– 2018 & 2028

  109. Eastern Europe Customer Experience Platforms Market Attractiveness Analysis by Country, 2018–2028

  110. Eastern Europe Customer Experience Platforms Market Y-o-Y Growth by Country, 2018–2028

  111. Russia Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  112. Poland Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  113. Rest of Eastern Europe Customer experience Platforms Market Absolute $ Opportunity, 2018-2028

  114. Eastern Europe Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  115. Eastern Europe Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  116. Eastern Europe Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  117. Eastern Europe Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  118. Eastern Europe Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  119. Eastern Europe Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  120. Eastern Europe Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  121. Eastern Europe Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  122. Eastern Europe Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  123. Eastern Europe Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  124. Eastern Europe Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  125. Eastern Europe Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  126. Eastern Europe Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  127. Eastern Europe Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  128. Eastern Europe Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  129. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  130. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  131. SEA and Others APAC Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  132. SEA and Others APAC Customer Experience Platforms Market Share and BPS Analysis by Country– 2018 & 2028

  133. SEA and Others APAC Customer Experience Platforms Market Attractiveness Analysis by Country, 2018–2028

  134. SEA and Others APAC Customer Experience Platforms Market Y-o-Y Growth by Country, 2018–2028

  135. India Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  136. ASEAN  Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  137. Australia and New Zealand Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  138. Rest of SEA and Others APAC Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  139. SEA and Others APAC Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  140. SEA and Others APAC Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  141. SEA and Others APAC Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  142. SEA and Others APAC Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  143. SEA and Others APAC Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  144. SEA and Others APAC Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  145. SEA and Others APAC Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  146. SEA and Others APAC Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  147. SEA and Others APAC Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  148. SEA and Others APAC Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  149. SEA and Others APAC Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  150. SEA and Others APAC Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  151. SEA and Others APAC Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  152. SEA and Others APAC Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  153. SEA and Others APAC Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  154. SEA and Others APAC Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  155. China Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  156. China Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  157. China Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  158. China Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  159. China Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  160. China Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  161. China Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  162. China Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  163. China Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  164. China Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  165. China Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  166. China Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  167. China Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  168. China Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  169. China Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  170. China Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  171. China Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  172. Japan Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  173. Japan Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  174. Japan Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  175. Japan Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  176. Japan Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  177. Japan Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  178. Japan Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  179. Japan Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  180. Japan Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  181. Japan Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  182. Japan Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  183. Japan Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  184. Japan Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  185. Japan Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  186. Japan Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  187. Japan Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  188. Japan Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  189. Japan Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

  190. MEA Customer Experience Platforms Market Value (US$ Mn) Forecast & Incremental & Opportunity Analysis, 2018 - 2028

  191. MEA Customer Experience Platforms Market Value (US$ Mn), 2013-2017

  192. MEA Customer Experience Platforms Market Value (US$ Mn) & Y-o-Y Growth Forecast, 2018-2028

  193. MEA Customer Experience Platforms Market Share and BPS Analysis by Country– 2018 & 2028

  194. MEA Customer Experience Platforms Market Attractiveness Analysis by Country, 2018–2028

  195. MEA Customer Experience Platforms Market Y-o-Y Growth by Country, 2018–2028

  196. North Africa Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  197. GCC Countries Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  198. South Africa Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  199. Turkey Customer Experience Platforms Market Absolute $ Opportunity, 2018-2028

  200. Rest of MEA Customer experience Platforms Market Absolute $ Opportunity, 2018-2028

  201. MEA Customer Experience Platforms Market Share and BPS Analysis by Interaction Point– 2018 & 2028

  202. MEA Customer Experience Platforms Market Attractiveness Analysis by Interaction Point, 2018–2028

  203. MEA Customer Experience Platforms Market Y-o-Y Growth by Interaction Point, 2018–2028

  204. MEA Customer Experience Platforms Market Share and BPS Analysis by Deployment– 2018 & 2028

  205. MEA Customer Experience Platforms Market Attractiveness Analysis by Deployment, 2018–2028

  206. MEA Customer Experience Platforms Market Y-o-Y Growth by Deployment, 2018–2028

  207. MEA Customer Experience Platforms Market Share and BPS Analysis by Vertical– 2018 & 2028

  208. MEA Customer Experience Platforms Market Attractiveness Analysis by Vertical, 2018–2028

  209. MEA Customer Experience Platforms Market Y-o-Y Growth by Vertical, 2018–2028

  210. MEA Customer Experience Platforms Market Share and BPS Analysis by Enterprise Size– 2018 & 2028

  211. MEA Customer Experience Platforms Market Attractiveness Analysis by Enterprise Size, 2018–2028

  212. MEA Customer Experience Platforms Market Y-o-Y Growth by Enterprise Size, 2018–2028

  213. MEA Customer Experience Platforms Market Share and BPS Analysis by Platform– 2018 & 2028

  214. MEA Customer Experience Platforms Market Attractiveness Analysis by Platform, 2018–2028

  215. MEA Customer Experience Platforms Market Y-o-Y Growth by Platform, 2018–2028

Get in touch

Akshay Godge

Client Partner - Global Business Development

Pranay Mhaisekar

Business Development

Our Clients


CASE STUDIES

See how our work makes an impact.

At FMI, we design strategies that are adaptive, impactful, and implementable.

Request Sample Ask An Analyst Request Special Price Request Methodology