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Customer Engagement Hub (CEH) Market

Need for enhancing Customer Experience and provision of robust Customer Care Service to widen CEH deployment

Customer Engagement Hub (CEH) Market by Industry, Deployment & Region - Forecast 2022 - 2032

Customer Engagement Hub (CEH) Market Outlook

[301 Pages Report] Global customer engagement hub market worth is expected to rise at a rate of 15.3% per year to US$ 35.9 Billion by 2032, supported by:

  • Growing consumerism and rapidly improving economic conditions have made it necessary to target and orient customers for the success of any business endeavour.
  • The rising awareness among small and medium business about the benefits and importance of keeping customer profiles and record with easy-to-access solutions.
  • Modern technologies are finding use in both industrial and commercial applications and have also made the solutions cheaper.

With the rapid pace of digital transformation and organizational change occurring across various industries, it is anticipated that customer engagement hubs would be the trending feature of the future global market. While gradually entering the market over the forecast years, the market players are expected to get immense opportunities in the emerging economies making it the most lucrative market for the businesses operating in this sector.

The development of social and digital technology has given consumers more power than ever before and their access to information and enterprise products has significantly improved as a result of the growth of social media and its wealth of resources. The power shift between the customers and market players has rendered them with no better choice than keep engaged the acquired consumer base to retain them longer.

Data Points

Key Statistics

Expected Market Value (2022)

US$ 8.6 Bn

Anticipated Forecast Value (2032)

US$ 35.9 Bn

Projected Growth Rate (2022-2032)

15.3% CAGR

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Competitive Landscape for the Customer Engagement Hub Market Players

Numerous companies have sprung up recently that are dedicated to offering customer engagement Hubs services making the market progressively fragmented and competitive that was fairly consolidated until the recent past. Since there are probably hundreds of solutions and service providers today, each claiming to have their understanding of what a customer engagement hub is, so customer-centric enterprises are faced with a dilemma of choice and trust.

The ability to demand is a part of this power of access that is regarded to be the major factor for the higher trend for the adoption of customer engagement hubs by several business entities in recent years. Moreover, customers today are getting increasingly impulsive and impatient, frequently looking for fast gratification and switching to rival brands if their needs aren't satisfied. Such situations have made the market increasingly volatile for participants consequently resulting in frequent acquisitions, mergers, and collaborations.

Notable innovations such as artificial intelligence (AI) and the Internet of Things (IoT) are some of the recent development that is anticipated to fuel the growth of the global Omni channel engagement hub market. Over the next ten years, it's expected that the worldwide customer engagement hub market would experience a sudden expansion due to the transformation of business models brought on by the development of artificial intelligence, machine learning, and advanced algorithms.

As per the customer engagement hub market report, the major strategy for the new as well as existing market players is to make provision for distinct and client-specific services since every business is different and every customer is different. A severe drawback for the market players is that I t cannot be bought on the open market, and using a one-size-fits-all strategy would eventually result in a bland client experience negatively impacting the overall business. All in all, a CEH or customer engagement hub, however, cannot function as a platform, a commodity, or a type of software product that can be universally applicable and available to be bought from a single provider.

With the emergence of the customer engagement hub (CEH), which provides an architectural framework through which numerous systems communicate with the customer, the idea of contact centre became outdated.

It also allows for synchronisation among multiple departments, such as sales and marketing, in order to maximise consumer engagement. Not only are services offered to customers with the help of the customer engagement hub (CEH), but predictive analysis is also used to forecast the next best information, action to engage the client.

Customer Engagement Hub (CEH) Demand Analysis (2016 to 2021) Vs Market Outlook (2022 to 2032)

The global demand for customer engagement hub (CEH) is projected to increase at a CAGR of 15.3% during the forecast period between 2022 and 2032, reaching a total of US$ 35.6 Bn in 2032, according to a report from Future Market Insights (FMI). From 2016 to 2021, sales witnessed significant growth, registering a CAGR of 11.9%.

Customers may quickly get information about various products and services via several channels, such as the web, social media, and other applications, as smartphone and internet usage grows. With an average of 5 hours per day spent on mobile phones and the availability of multiple customer touchpoints, such as websites, social media, live chats, and phone calls, in addition to in-person assistance, brands have ample opportunity to engage customers with their brand and generate more revenues.

Customer engagement is the primary reason that customers demonstrate brand loyalty, resulting in consistent income for enterprises across sectors. According to the Aspects Software survey, 66% of customers increased their business with at least one firm as a result of strong customer engagement. Furthermore, 56% of consumers utilised AI for customer support interactions at least once a week in 2018.

Customer engagement hub (CEH) aids in the management of customer contacts and interactions across several channels and touchpoints. Titan Company, for example, has used the IBM Watson Customer Engagement technology to create marketing campaigns tailored to specific clients. Another element driving market expansion is a growing emphasis on the user experience as a business strategy via omnichannel.

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Which are Some Prominent Drivers of Customer Engagement Hub (CEH) Market?

Increasing Number of Channels to Drive Market Growth

Customer engagement hub (CEH) will push many businesses to rethink and redesign their CRM systems in order to provide customer engagement. Intelligent routing, tailored services, and interactive media response will be capabilities of the Customer Engagement Hub (CEH) system.

Companies seeking to engage customers through an increasing number of channels such as social media, telephone, email, and so on, and to overcome the complexities involved in handling these increasing number of channels, will be forced to shift to the added benefits offered by customer engagement hub (CEH) solutions, driving the market.

What are the Challenges Faced by the Customer Engagement Hub (CEH) Market?

Inadequate Data Supplied by Consumers to Hinder Market Growth

Inadequate data supplied by consumers while raising tickets is one of the primary problems impeding the growth of the global customer engagement hub (CEH) industry. It becomes difficult for service providers to comprehend the situation.

Vendors, on the other hand, are always focused on providing customer engagement hub with necessary data fields that clients must fill out for a better understanding. During the forecast period, companies are likely to overcome the aforementioned barriers in the worldwide customer engagement hub (CEH) market.

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Region-Wise Insights

How is the North Customer Engagement Hub (CEH) Market Faring?

Presence of Industry Giants creating Opportunities for Customer Engagement Hub (CEH) Providers

Since, the region is a hub for enterprises in the retail, finance, and information technology sectors, the North American customer engagement hub (CEH) market is likely to lead throughout the forecast period, among the different geographies.

Apart from that owing to United States' early embrace of cloud-based technologies and IoT, the North American region is expected to enjoy the highest rise in demand throughout the projection period (2022-2032). However, advantages such as increased agility and flexibility, as well as the ability to deploy new applications, are important.

Furthermore, the presence of industry giants such as IBM Corporation, Microsoft Corporation, Nuance Communications, Oracle Corporation, and Salesforce.com Inc. drives the market for customer engagement hub (CEH) in North America.

Moreover, the United States was an early adoption of Social; Mobile Analytics, and Cloud (SMAC) technology, customer engagement hub solutions have acquired widespread acceptability. To capitalise on this possibility, North America has seen a flurry of partnerships, mergers, and acquisitions. For example, IBM Corporation has collaborated with Performance Bicycle, the nation's biggest independent bicycle retailer, to help develop tailored customer experiences that stretch from online to each of its brick-and-mortar locations utilising Watson customer engagement hub solutions running on the IBM Cloud.

With these expenditures, North American communications, retail, healthcare, and manufacturing applications are likely to increase at a rapid pace throughout the projection period. Thus, due to the aforementioned reasons, North America is expected to possess 32.2% market share as of 2022.

Why is Asia Pacific projected to push Demand for Customer Engagement Hub (CEH)?

Increasing Penetration of Manufacturing Industries across the Region Fuelling Adoption

The Asia Pacific region is likely to be followed by APEJ. APEJ is likely to increase demand for customer engagement hub (CEH) solutions, with the region's manufacturing businesses growing their penetration.

Furthermore, the increasing complexities involved in servicing customers through an increasing number of channels, supported by additional features offered via customer engagement hub (CEH) solutions such as predictive analysis to better engage customers, will drive demand for the customer engagement hub (CEH) market.

The initial investment cost associated with implementing a customer engagement hub (CEH) solution will have an impact on the growth of the customer engagement hub (CEH) market. As per FMI, Asia Pacific is expected to procure 23% market share for Customer Engagement Hub (CEH) market in 2022.

Category-Wise Insights

Which is the Most Popular Industry in the Customer Engagement Hub (CEH) Market?

Retail Segment to be the Most Popular Industry

The retail industry was worth US$ 24.69 billion in 2018 and is expected to grow at a CAGR of 7.2% during the projection period. To capitalise on market expansion, new firms are emerging among the long-standing established players in the retail business.

To capitalise on the growing smartphone usage, new players are embracing an e-commerce business strategy. With e-commerce behemoths like Amazon raking in US$ 71.84 billion in online sales, traditional retail behemoths like Walmart and Macy's, among others, are trying to stay up. To compete, a few brick-and-mortar retailers are reducing shop locations and focusing on a smaller number of outlets for efficiency and flexibility. These merchants are also embracing the internet business platform in order to generate new income streams and establish an omnichannel presence.

According to an Aspect Software report, retail is one of the top industries with a high customer turnover rate, with bad customer experience being the primary cause for brand switching. In such a competitive retail industry, merchants must focus on both new customer acquisition and retention of existing consumers. The expanding variety of use cases across industry vendors, which range from furniture manufacturers to big-box stores, demonstrates retail's strong market share in the customer engagement hub solutions market.

Why Demand for Cloud-based Deployment is rising in the Customer Engagement Hub (CEH) Market?

The Cloud Segment to have the Highest Demand

Cloud-based customer engagement hub solutions provide new cloud-only unique features that are ready to explore as soon as they are released. Cloud-based solutions provide future growth, flexibility, and mobility.

Cloud-based security management is significantly better and more trustworthy when managed by a single large, experienced provider rather than multiple small ones. Thus, by deployment, the cloud segment is expected to grow at a CAGR of 15.1% for customer engagement hub (CEH) market in the forecast period 2022-2032.

Start-Ups for Customer Engagement Hub (CEH) Market

The significance of consumers and their pleasure to any firm is very crucial. When it comes to startups, going the additional mile to gain clients begins with boosting your customer engagement. So, to help you tackle any customer engagement problem, we've included several customer engagement hub solutions for startups.

  • ProProfs: ProProfs is a Santa Monica, California-based cloud-based SaaS startup. Sameer Bhatia created ProProfs in 2010. It began as a free quiz producing website for educators and rapidly grew into a full-service software supplier for organisations such as DHL, Dell, and Sony.
  • ProProfs has over 1 million registered users as of April 2013. As of May 2019, the firm has over 7 million monthly website visitors and a global Alexa rating of 4122. HelpIQ, a Knowledge Base software package for producing an online help centre, knowledge base, user manuals, and other content, was bought by ProProfs in June 2015.

Market Competition

eGain Corp., RedPoint Global Inc., SpiceCSM and Kitewheel are some prominent customer engagement hub (CEH) amongst others. The aforementioned service providers are reliant on a range of expansion strategies, ranging from strategic collaborations with larger and smaller enterprises, to introducing sophisticated customer engagement platforms.

Recent Developments in the Customer Engagement Hub (CEH) Market:

  • In July 2022, eGain Corp. integrated with Microsoft SharePoint to maximise the business value of content of its platform eGain Knowledge HubTM. Powered by AI and analytics, eGain Knowledge Hub offers a one-stop knowledge solution for the digital-first and remote-first era. With this connector, the eGain Knowledge Hub serves relevant answers by tapping into multiple SharePoint repositories, intelligently enriching results that are based on its own content.
  • RedPoint Global Inc. announced a partnership with Lucerna Health to enhance delivery of consumer-centric healthcare solutions in July 2022. Lucerna’s healthcare data platform, analytics and engagement solutions and RedPoint’s omnichannel personalization solutions will help drive another healthcare organization, Sanitas USA, to enhance patient and customer engagement.
  • In December 2021, SpiceCSM announced that it was integrating its services with Microsoft Teams to facilitate event management into existing process workflows, or enable new connected workflows. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface.

Report Scope

Report Attribute

Details

Market Value in 2022

US$ 8.6 Bn

Market Value in 2032

US$ 35.9 Bn

Growth Rate

CAGR of 15.3% from 2022 to 2032

Base Year for Estimation

2021

Historical Data

2016-2021

Forecast Period

2022-2032

Quantitative Units

Revenue in US$ Billion and CAGR from 2022-2032

Report Coverage

Revenue Forecast, Volume Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends and Pricing Analysis

Segments Covered

  • Industry
  • Deployment
  • Region

Regions Covered

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East and Africa

Key Countries Profiled

  • U.S
  • Canada
  • Brazil
  • Mexico
  • Germany
  • U.K
  • France
  • Spain
  • Italy
  • China
  • Japan
  • South Korea
  • India
  • Malaysia
  • Singapore
  • Australia
  • New Zealand
  • GCC
  • South Africa
  • Israel

Key Companies Profiled

  • eGain Corp.
  • RedPoint Global Inc.
  • SpiceCSM
  • Kitewheel
  • Red Hat Inc.
  • Servion
  • Pegasystems Inc.
  • Espire Infolabs Pvt. Ltd.
  • Egain Corporation
  • DXC Technology Company
  • Astute Inc.

Customization

Available Upon Request

Key Segments Profiled in the Customer Engagement Hub (CEH) Industry Survey

Customer Engagement Hub (CEH) Market by Industry:

  • Retail
  • Manufacturing
  • BFSI
  • IT
  • Healthcare
  • Others

Customer Engagement Hub (CEH) Market by Deployment:

  • On-premise
  • Cloud

Customer Engagement Hub (CEH) Market by Region:

  • North America Customer Engagement Hub (CEH) Market
  • Latin America Customer Engagement Hub (CEH) Market
  • Europe Customer Engagement Hub (CEH) Market
  • Asia Pacific Customer Engagement Hub (CEH) Market
  • Middle East and Africa Customer Engagement Hub (CEH) Market

Frequently Asked Questions

FMI projects the global customer engagement hub (CEH) market to expand at a 15.3% value CAGR by 2032

The global customer engagement hub (CEH) market is estimated at a market value of US$ 8,652.0 Million

The global customer engagement hub (CEH) market is expected to garner a market value of US$ 35,855 Million

North America is expected to possess 32.2% market share in 2022 with regard to customer engagement hub deployment

Table of Content

1. Executive Summary

    1.1. Global Market Outlook

    1.2. Demand-side Trends

    1.3. Supply-side Trends

    1.4. Technology Roadmap Analysis

    1.5. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Background

    3.1. Market Dynamics

        3.1.1. Drivers

        3.1.2. Restraints

        3.1.3. Opportunity

        3.1.4. Trends

    3.2. Scenario Forecast

        3.2.1. Demand in Optimistic Scenario

        3.2.2. Demand in Likely Scenario

        3.2.3. Demand in Conservative Scenario

    3.3. Opportunity Map Analysis

    3.4. Investment Feasibility Matrix

    3.5. PESTLE and Porter’s Analysis

    3.6. Regulatory Landscape

        3.6.1. By Key Regions

        3.6.2. By Key Countries

    3.7. Regional Parent Market Outlook

4. Global Market Analysis 2016-2021 and Forecast, 2022-2032

    4.1. Historical Market Size Value (US$ Mn) Analysis, 2016-2021

    4.2. Current and Future Market Size Value (US$ Mn) Projections, 2022-2032

        4.2.1. Y-o-Y Growth Trend Analysis

        4.2.2. Absolute $ Opportunity Analysis

5. Global Market Analysis 2016-2021 and Forecast 2022-2032, By Industry

    5.1. Introduction / Key Findings

    5.2. Historical Market Size Value (US$ Mn) Analysis By Industry, 2016-2021

    5.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Industry, 2022-2032

        5.3.1. Retail

        5.3.2. Manufacturing

        5.3.3. BFSI

        5.3.4. IT

        5.3.5. Healthcare

        5.3.6. Others

    5.4. Y-o-Y Growth Trend Analysis By Industry, 2016-2021

    5.5. Absolute $ Opportunity Analysis By Industry, 2022-2032

6. Global Market Analysis 2016-2021 and Forecast 2022-2032, By Deployment

    6.1. Introduction / Key Findings

    6.2. Historical Market Size Value (US$ Mn) Analysis By Deployment, 2016-2021

    6.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Deployment, 2022-2032

        6.3.1. On-Premise

        6.3.2. Cloud

    6.4. Y-o-Y Growth Trend Analysis By Deployment, 2016-2021

    6.5. Absolute $ Opportunity Analysis By Deployment, 2022-2032

7. Global Market Analysis 2016-2021 and Forecast 2022-2032, By Region

    7.1. Introduction

    7.2. Historical Market Size Value (US$ Mn) Analysis By Region, 2016-2021

    7.3. Current Market Size Value (US$ Mn) Analysis and Forecast By Region, 2022-2032

        7.3.1. North America

        7.3.2. Latin America

        7.3.3. Europe

        7.3.4. Asia Pacific

        7.3.5. MEA

    7.4. Market Attractiveness Analysis By Region

8. North America Market Analysis 2016-2021 and Forecast 2022-2032, By Country

    8.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    8.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        8.2.1. By Country

            8.2.1.1. U.S.

            8.2.1.2. Canada

        8.2.2. By Industry

        8.2.3. By Deployment

    8.3. Market Attractiveness Analysis

        8.3.1. By Country

        8.3.2. By Industry

        8.3.3. By Deployment

    8.4. Key Takeaways

9. Latin America Market Analysis 2016-2021 and Forecast 2022-2032, By Country

    9.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    9.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        9.2.1. By Country

            9.2.1.1. Brazil

            9.2.1.2. Mexico

            9.2.1.3. Rest of Latin America

        9.2.2. By Industry

        9.2.3. By Deployment

    9.3. Market Attractiveness Analysis

        9.3.1. By Country

        9.3.2. By Industry

        9.3.3. By Deployment

    9.4. Key Takeaways

10. Europe Market Analysis 2016-2021 and Forecast 2022-2032, By Country

    10.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    10.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        10.2.1. By Country

            10.2.1.1. Germany

            10.2.1.2. U.K.

            10.2.1.3. France

            10.2.1.4. Spain

            10.2.1.5. Italy

            10.2.1.6. Rest of Europe

        10.2.2. By Industry

        10.2.3. By Deployment

    10.3. Market Attractiveness Analysis

        10.3.1. By Country

        10.3.2. By Industry

        10.3.3. By Deployment

    10.4. Key Takeaways

11. Asia Pacific Market Analysis 2016-2021 and Forecast 2022-2032, By Country

    11.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    11.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        11.2.1. By Country

            11.2.1.1. China

            11.2.1.2. Japan

            11.2.1.3. South Korea

            11.2.1.4. India

            11.2.1.5. Malaysia

            11.2.1.6. Singapore

            11.2.1.7. Australia

            11.2.1.8. New Zealand

            11.2.1.9. Rest of APAC

        11.2.2. By Industry

        11.2.3. By Deployment

    11.3. Market Attractiveness Analysis

        11.3.1. By Country

        11.3.2. By Industry

        11.3.3. By Deployment

    11.4. Key Takeaways

12. MEA Market Analysis 2016-2021 and Forecast 2022-2032, By Country

    12.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    12.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        12.2.1. By Country

            12.2.1.1. GCC Countries

            12.2.1.2. South Africa

            12.2.1.3. Israel

            12.2.1.4. Rest of MEA

        12.2.2. By Industry

        12.2.3. By Deployment

    12.3. Market Attractiveness Analysis

        12.3.1. By Country

        12.3.2. By Industry

        12.3.3. By Deployment

    12.4. Key Takeaways

13. Key Countries Market Analysis

    13.1. U.S.

        13.1.1. Pricing Analysis

        13.1.2. Market Share Analysis, 2021

            13.1.2.1. By Industry

            13.1.2.2. By Deployment

    13.2. Canada

        13.2.1. Pricing Analysis

        13.2.2. Market Share Analysis, 2021

            13.2.2.1. By Industry

            13.2.2.2. By Deployment

    13.3. Brazil

        13.3.1. Pricing Analysis

        13.3.2. Market Share Analysis, 2021

            13.3.2.1. By Industry

            13.3.2.2. By Deployment

    13.4. Mexico

        13.4.1. Pricing Analysis

        13.4.2. Market Share Analysis, 2021

            13.4.2.1. By Industry

            13.4.2.2. By Deployment

    13.5. Germany

        13.5.1. Pricing Analysis

        13.5.2. Market Share Analysis, 2021

            13.5.2.1. By Industry

            13.5.2.2. By Deployment

    13.6. U.K.

        13.6.1. Pricing Analysis

        13.6.2. Market Share Analysis, 2021

            13.6.2.1. By Industry

            13.6.2.2. By Deployment

    13.7. France

        13.7.1. Pricing Analysis

        13.7.2. Market Share Analysis, 2021

            13.7.2.1. By Industry

            13.7.2.2. By Deployment

    13.8. Spain

        13.8.1. Pricing Analysis

        13.8.2. Market Share Analysis, 2021

            13.8.2.1. By Industry

            13.8.2.2. By Deployment

    13.9. Italy

        13.9.1. Pricing Analysis

        13.9.2. Market Share Analysis, 2021

            13.9.2.1. By Industry

            13.9.2.2. By Deployment

    13.10. China

        13.10.1. Pricing Analysis

        13.10.2. Market Share Analysis, 2021

            13.10.2.1. By Industry

            13.10.2.2. By Deployment

    13.11. Japan

        13.11.1. Pricing Analysis

        13.11.2. Market Share Analysis, 2021

            13.11.2.1. By Industry

            13.11.2.2. By Deployment

    13.12. South Korea

        13.12.1. Pricing Analysis

        13.12.2. Market Share Analysis, 2021

            13.12.2.1. By Industry

            13.12.2.2. By Deployment

    13.13. Malaysia

        13.13.1. Pricing Analysis

        13.13.2. Market Share Analysis, 2021

            13.13.2.1. By Industry

            13.13.2.2. By Deployment

    13.14. Singapore

        13.14.1. Pricing Analysis

        13.14.2. Market Share Analysis, 2021

            13.14.2.1. By Industry

            13.14.2.2. By Deployment

    13.15. Australia

        13.15.1. Pricing Analysis

        13.15.2. Market Share Analysis, 2021

            13.15.2.1. By Industry

            13.15.2.2. By Deployment

    13.16. New Zealand

        13.16.1. Pricing Analysis

        13.16.2. Market Share Analysis, 2021

            13.16.2.1. By Industry

            13.16.2.2. By Deployment

    13.17. GCC Countries

        13.17.1. Pricing Analysis

        13.17.2. Market Share Analysis, 2021

            13.17.2.1. By Industry

            13.17.2.2. By Deployment

    13.18. South Africa

        13.18.1. Pricing Analysis

        13.18.2. Market Share Analysis, 2021

            13.18.2.1. By Industry

            13.18.2.2. By Deployment

    13.19. Israel

        13.19.1. Pricing Analysis

        13.19.2. Market Share Analysis, 2021

            13.19.2.1. By Industry

            13.19.2.2. By Deployment

14. Market Structure Analysis

    14.1. Competition Dashboard

    14.2. Competition Benchmarking

    14.3. Market Share Analysis of Top Players

        14.3.1. By Regional

        14.3.2. By Industry

        14.3.3. By Deployment

15. Competition Analysis

    15.1. Competition Deep Dive

        15.1.1. eGain Corp.

            15.1.1.1. Overview

            15.1.1.2. Product Portfolio

            15.1.1.3. Profitability by Market Segments

            15.1.1.4. Sales Footprint

            15.1.1.5. Strategy Overview

                15.1.1.5.1. Marketing Strategy

        15.1.2. RedPoint Global Inc.

            15.1.2.1. Overview

            15.1.2.2. Product Portfolio

            15.1.2.3. Profitability by Market Segments

            15.1.2.4. Sales Footprint

            15.1.2.5. Strategy Overview

                15.1.2.5.1. Marketing Strategy

        15.1.3. SpiceCSM

            15.1.3.1. Overview

            15.1.3.2. Product Portfolio

            15.1.3.3. Profitability by Market Segments

            15.1.3.4. Sales Footprint

            15.1.3.5. Strategy Overview

                15.1.3.5.1. Marketing Strategy

        15.1.4. Kitewheel

            15.1.4.1. Overview

            15.1.4.2. Product Portfolio

            15.1.4.3. Profitability by Market Segments

            15.1.4.4. Sales Footprint

            15.1.4.5. Strategy Overview

                15.1.4.5.1. Marketing Strategy

        15.1.5. RED HAT, INC.

            15.1.5.1. Overview

            15.1.5.2. Product Portfolio

            15.1.5.3. Profitability by Market Segments

            15.1.5.4. Sales Footprint

            15.1.5.5. Strategy Overview

                15.1.5.5.1. Marketing Strategy

        15.1.6. SERVION

            15.1.6.1. Overview

            15.1.6.2. Product Portfolio

            15.1.6.3. Profitability by Market Segments

            15.1.6.4. Sales Footprint

            15.1.6.5. Strategy Overview

                15.1.6.5.1. Marketing Strategy

        15.1.7. PEGASYSTEMS INC

            15.1.7.1. Overview

            15.1.7.2. Product Portfolio

            15.1.7.3. Profitability by Market Segments

            15.1.7.4. Sales Footprint

            15.1.7.5. Strategy Overview

                15.1.7.5.1. Marketing Strategy

        15.1.8. ESPIRE INFOLABS PVT. LTD.

            15.1.8.1. Overview

            15.1.8.2. Product Portfolio

            15.1.8.3. Profitability by Market Segments

            15.1.8.4. Sales Footprint

            15.1.8.5. Strategy Overview

                15.1.8.5.1. Marketing Strategy

        15.1.9. EGAIN CORPORATION

            15.1.9.1. Overview

            15.1.9.2. Product Portfolio

            15.1.9.3. Profitability by Market Segments

            15.1.9.4. Sales Footprint

            15.1.9.5. Strategy Overview

                15.1.9.5.1. Marketing Strategy

        15.1.10. DXC TECHNOLOGY COMPANY

            15.1.10.1. Overview

            15.1.10.2. Product Portfolio

            15.1.10.3. Profitability by Market Segments

            15.1.10.4. Sales Footprint

            15.1.10.5. Strategy Overview

                15.1.10.5.1. Marketing Strategy

        15.1.11. ASTUTE INC.

            15.1.11.1. Overview

            15.1.11.2. Product Portfolio

            15.1.11.3. Profitability by Market Segments

            15.1.11.4. Sales Footprint

            15.1.11.5. Strategy Overview

                15.1.11.5.1. Marketing Strategy

16. Assumptions & Acronyms Used

17. Research Methodology

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List of Tables

Table 1: Global Market Value (US$ Mn) Forecast by Region, 2016-2032

Table 2: Global Market Value (US$ Mn) Forecast by Industry, 2016-2032

Table 3: Global Market Value (US$ Mn) Forecast by Deployment, 2016-2032

Table 4: North America Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 5: North America Market Value (US$ Mn) Forecast by Industry, 2016-2032

Table 6: North America Market Value (US$ Mn) Forecast by Deployment, 2016-2032

Table 7: Latin America Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 8: Latin America Market Value (US$ Mn) Forecast by Industry, 2016-2032

Table 9: Latin America Market Value (US$ Mn) Forecast by Deployment, 2016-2032

Table 10: Europe Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 11: Europe Market Value (US$ Mn) Forecast by Industry, 2016-2032

Table 12: Europe Market Value (US$ Mn) Forecast by Deployment, 2016-2032

Table 13: Asia Pacific Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 14: Asia Pacific Market Value (US$ Mn) Forecast by Industry, 2016-2032

Table 15: Asia Pacific Market Value (US$ Mn) Forecast by Deployment, 2016-2032

Table 16: MEA Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 17: MEA Market Value (US$ Mn) Forecast by Industry, 2016-2032

Table 18: MEA Market Value (US$ Mn) Forecast by Deployment, 2016-2032

Sudip Saha
Principal Consultant
LinkedIn
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List of Charts

Figure 1: Global Market Value (US$ Mn) by Industry, 2022-2032

Figure 2: Global Market Value (US$ Mn) by Deployment, 2022-2032

Figure 3: Global Market Value (US$ Mn) by Region, 2022-2032

Figure 4: Global Market Value (US$ Mn) Analysis by Region, 2016-2032

Figure 5: Global Market Value Share (%) and BPS Analysis by Region, 2022-2032

Figure 6: Global Market Y-o-Y Growth (%) Projections by Region, 2022-2032

Figure 7: Global Market Value (US$ Mn) Analysis by Industry, 2016-2032

Figure 8: Global Market Value Share (%) and BPS Analysis by Industry, 2022-2032

Figure 9: Global Market Y-o-Y Growth (%) Projections by Industry, 2022-2032

Figure 10: Global Market Value (US$ Mn) Analysis by Deployment, 2016-2032

Figure 11: Global Market Value Share (%) and BPS Analysis by Deployment, 2022-2032

Figure 12: Global Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032

Figure 13: Global Market Attractiveness by Industry, 2022-2032

Figure 14: Global Market Attractiveness by Deployment, 2022-2032

Figure 15: Global Market Attractiveness by Region, 2022-2032

Figure 16: North America Market Value (US$ Mn) by Industry, 2022-2032

Figure 17: North America Market Value (US$ Mn) by Deployment, 2022-2032

Figure 18: North America Market Value (US$ Mn) by Country, 2022-2032

Figure 19: North America Market Value (US$ Mn) Analysis by Country, 2016-2032

Figure 20: North America Market Value Share (%) and BPS Analysis by Country, 2022-2032

Figure 21: North America Market Y-o-Y Growth (%) Projections by Country, 2022-2032

Figure 22: North America Market Value (US$ Mn) Analysis by Industry, 2016-2032

Figure 23: North America Market Value Share (%) and BPS Analysis by Industry, 2022-2032

Figure 24: North America Market Y-o-Y Growth (%) Projections by Industry, 2022-2032

Figure 25: North America Market Value (US$ Mn) Analysis by Deployment, 2016-2032

Figure 26: North America Market Value Share (%) and BPS Analysis by Deployment, 2022-2032

Figure 27: North America Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032

Figure 28: North America Market Attractiveness by Industry, 2022-2032

Figure 29: North America Market Attractiveness by Deployment, 2022-2032

Figure 30: North America Market Attractiveness by Country, 2022-2032

Figure 31: Latin America Market Value (US$ Mn) by Industry, 2022-2032

Figure 32: Latin America Market Value (US$ Mn) by Deployment, 2022-2032

Figure 33: Latin America Market Value (US$ Mn) by Country, 2022-2032

Figure 34: Latin America Market Value (US$ Mn) Analysis by Country, 2016-2032

Figure 35: Latin America Market Value Share (%) and BPS Analysis by Country, 2022-2032

Figure 36: Latin America Market Y-o-Y Growth (%) Projections by Country, 2022-2032

Figure 37: Latin America Market Value (US$ Mn) Analysis by Industry, 2016-2032

Figure 38: Latin America Market Value Share (%) and BPS Analysis by Industry, 2022-2032

Figure 39: Latin America Market Y-o-Y Growth (%) Projections by Industry, 2022-2032

Figure 40: Latin America Market Value (US$ Mn) Analysis by Deployment, 2016-2032

Figure 41: Latin America Market Value Share (%) and BPS Analysis by Deployment, 2022-2032

Figure 42: Latin America Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032

Figure 43: Latin America Market Attractiveness by Industry, 2022-2032

Figure 44: Latin America Market Attractiveness by Deployment, 2022-2032

Figure 45: Latin America Market Attractiveness by Country, 2022-2032

Figure 46: Europe Market Value (US$ Mn) by Industry, 2022-2032

Figure 47: Europe Market Value (US$ Mn) by Deployment, 2022-2032

Figure 48: Europe Market Value (US$ Mn) by Country, 2022-2032

Figure 49: Europe Market Value (US$ Mn) Analysis by Country, 2016-2032

Figure 50: Europe Market Value Share (%) and BPS Analysis by Country, 2022-2032

Figure 51: Europe Market Y-o-Y Growth (%) Projections by Country, 2022-2032

Figure 52: Europe Market Value (US$ Mn) Analysis by Industry, 2016-2032

Figure 53: Europe Market Value Share (%) and BPS Analysis by Industry, 2022-2032

Figure 54: Europe Market Y-o-Y Growth (%) Projections by Industry, 2022-2032

Figure 55: Europe Market Value (US$ Mn) Analysis by Deployment, 2016-2032

Figure 56: Europe Market Value Share (%) and BPS Analysis by Deployment, 2022-2032

Figure 57: Europe Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032

Figure 58: Europe Market Attractiveness by Industry, 2022-2032

Figure 59: Europe Market Attractiveness by Deployment, 2022-2032

Figure 60: Europe Market Attractiveness by Country, 2022-2032

Figure 61: Asia Pacific Market Value (US$ Mn) by Industry, 2022-2032

Figure 62: Asia Pacific Market Value (US$ Mn) by Deployment, 2022-2032

Figure 63: Asia Pacific Market Value (US$ Mn) by Country, 2022-2032

Figure 64: Asia Pacific Market Value (US$ Mn) Analysis by Country, 2016-2032

Figure 65: Asia Pacific Market Value Share (%) and BPS Analysis by Country, 2022-2032

Figure 66: Asia Pacific Market Y-o-Y Growth (%) Projections by Country, 2022-2032

Figure 67: Asia Pacific Market Value (US$ Mn) Analysis by Industry, 2016-2032

Figure 68: Asia Pacific Market Value Share (%) and BPS Analysis by Industry, 2022-2032

Figure 69: Asia Pacific Market Y-o-Y Growth (%) Projections by Industry, 2022-2032

Figure 70: Asia Pacific Market Value (US$ Mn) Analysis by Deployment, 2016-2032

Figure 71: Asia Pacific Market Value Share (%) and BPS Analysis by Deployment, 2022-2032

Figure 72: Asia Pacific Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032

Figure 73: Asia Pacific Market Attractiveness by Industry, 2022-2032

Figure 74: Asia Pacific Market Attractiveness by Deployment, 2022-2032

Figure 75: Asia Pacific Market Attractiveness by Country, 2022-2032

Figure 76: MEA Market Value (US$ Mn) by Industry, 2022-2032

Figure 77: MEA Market Value (US$ Mn) by Deployment, 2022-2032

Figure 78: MEA Market Value (US$ Mn) by Country, 2022-2032

Figure 79: MEA Market Value (US$ Mn) Analysis by Country, 2016-2032

Figure 80: MEA Market Value Share (%) and BPS Analysis by Country, 2022-2032

Figure 81: MEA Market Y-o-Y Growth (%) Projections by Country, 2022-2032

Figure 82: MEA Market Value (US$ Mn) Analysis by Industry, 2016-2032

Figure 83: MEA Market Value Share (%) and BPS Analysis by Industry, 2022-2032

Figure 84: MEA Market Y-o-Y Growth (%) Projections by Industry, 2022-2032

Figure 85: MEA Market Value (US$ Mn) Analysis by Deployment, 2016-2032

Figure 86: MEA Market Value Share (%) and BPS Analysis by Deployment, 2022-2032

Figure 87: MEA Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032

Figure 88: MEA Market Attractiveness by Industry, 2022-2032

Figure 89: MEA Market Attractiveness by Deployment, 2022-2032

Figure 90: MEA Market Attractiveness by Country, 2022-2032

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