Community Engagement Platform Market Outlook (2023 to 2033)

The global community engagement platform market is predicted to garner a revenue of about US$ 2,761.9 million by 2033, up from US$ 608.4 million in 2023 with a CAGR of 16.3% during the forecast period.

The adoption of community engagement platform has been gaining momentum as the platform provides a safe and accessible place for people to contribute to the conversation free from the limitations of a public forum.

The platform drives more leads, improves brand loyalty, and increases user retention. In addition to this, businesses are continuously incorporating community engagement strategies to improve their marketing activities. The continuous rise in adoption of community engagement platforms to increase brand awareness & loyalty among customers is anticipated to augment the community engagement platform market growth during the forecast period.

Report Attribute Details
Community Engagement Platform Market Value (2023) US$ 608.4 million
Community Engagement Platform Market Anticipated Forecast Value (2033) US$ 2,761.9 million
Community Engagement Platform Market Projected Growth Rate (2023 to 2033) 16.3%

It has become very critical to communicate and provide the right people with the most accurate information during the pandemic and a community engagement platform is an easy way to quickly communicate relevant, accurate information across a wide variety of audiences.

Amid covid-19, the community engagement platform market outlook is positively impacted by various industry verticals including government, education, entertainment, sports and among others. The platform includes a number of tools that can be used to facilitate communication with citizens via all their preferred channels – from email to SMS, or from fax to voice and also able to facilitate posting to social media to further increase engagement.

The rising adoption of community engagement platforms by government authorities would as well propel the growth of the community engagement platform market.

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Essential Market Forces Shaping the Community Engagement Platform

The Need to Increase Visibility and Understanding between Communities

With the global rise in deepening and expanding public engagement, the importance of community engagement platform has become pivotal for well-functioning and achieving better decisions, in turn positively impacting the community engagement platform market outlook.

The platform enables healthy relationships between business entities and communities and make community engagement not only desirable, but necessary and viable to lead to more equitable, sustainable decisions and improve the livability of local communities. Community engagement platform increases the visibility and understanding of issues and empowers communities to have their say over decisions that affect their lives, their towns, cities and neighborhoods.

Thus, community engagement is important for individuals, public organizations, and governments alike, encouraging many to opt for the same.

Increasing Adoption of Community Engagement Platform among Government Organizations

In order to have a functioning, thriving, and productive relationship between citizens and government, there needs to be a collaborative platform for both the entities to develop, share, and execute the decisions.

The platform allows citizens to stay engaged in ongoing community improvement efforts, legislative decisions, and available resources, which primarily impacts people’s lives. Hence, fuels the demand for community engagement platforms worldwide. Moreover, the market growth is further propelled by the fact that the platform helps to manage and analyze the results to determine where improvements can be made.

North America is Anticipated to Lead the Community Engagement Platform Market

FMI anticipated that by 2033, North America could lead the community engagement platform market, primarily because it currently holds a significant global market share of 25.2%. This dominance is a result of the region's increasing acceptance of such solutions and substantial investments in research and development.

The region’s expanding community engagement platform market share can also be owed to high demand for a seamless community experience witnessed from the end-users and the increasing implementation of community engagement platform by various enterprises in the region.

Sudip Saha
Sudip Saha

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The Europe Community Engagement Platform Market Shows Promising Growth Prospects

Following North America's lead, the Europe community engagement platform market is expected to undergo significant growth, as it already held a share of 21.3% in 2022. In the Mission for Climate Change Adaptation Find accessible translations, local and regional levels are where citizen and local stakeholder engagement is organized in the first place.

The Mission is urged by Horizon Europe to mandate that participating regions and their partner organizations set up systems to guarantee the active participation of local stakeholders and residents.

Beginning in 2022, the Mission Implementation Platform develops services on participation, citizen engagement, and governance, including capacity building for local officials and civil society, participation methods, and inclusion approaches.

These services help mobilize support and engagement from citizens. Through accessible communication, co-creation, and bottom-up identification of adaptation priorities, the services enable regions and communities to continuously engage residents.

Additionally, the platform ought to assist in establishing specific procedures for involving individuals, like peer parliaments or citizens' assemblies.

The Start-up Ecosystem in the Community Engagement Platform Market is Worth Exploring

Numerous start-ups are taking birth in the community engagement platform market who are likely to shape the market trends over the forecast period.

Example:

The Amsterdam-based inSided platform for community interaction has announced a €6 million Series A funding round, anchored by the international startup capital firm Ventech and including Fortino Capital and henQ.

The investment comes after winning over big business clients and quickly expanding throughout Europe.

One of the top platforms and service providers for client communities is inSided, which was created in 2010.

The Dutsch start-up assists its customers in increasing profitability and closeness with their customers.

Businesses can connect with their customers using inSided. Customers may ask questions, discover answers, co-create, share experiences, and give product and service ratings with inSided.

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Competition Landscape in the Community Engagement Platform Market

Key players in the community engagement platform market are focusing on product innovation and strategic partnerships with the regional vendors to collaborate for offering advanced community engagement platform solution and services to effectively conduct online surveys.

With a market share of over 15%, Higher Logic ranks among the top global primary manufacturers of community engagement software, along with Granicus and other significant players.

Key players

  • Vanilla Forums
  • Hivebrite
  • Higher Logic
  • Discourse
  • Mobilize
  • Breezio
  • Bang the Table

Recent Developments

  • Unstop, a platform that facilitates community engagement and hiring for students and graduates, successfully raised $5 million in its inaugural funding round in August 2023. The funding was spearheaded by Mynavi, a prominent job board and HRTech company in Japan.
  • The City of Plattsburgh unveiled a new digital community engagement platform called my.cityofplattsburgh-ny.gov in March 2023. This platform is powered by CitizenLab and aims to enhance citizen participation and involvement in local matters.
  • In June 2022, Hero MotoCorp, a leading two-wheeler manufacturer, introduced a novel community riding platform designed specifically for owners of its Xpulse bike. Named the XCLAN platform, it stands as the official Xpulse owners club, offering a space for bike owners to connect with one another, form a community, and foster friendships among both new and seasoned riders.
  • March 2023 marks the official relaunch of Social Pinpoint, an innovative online community engagement platform aimed at revolutionizing and streamlining the consultation process. The relaunch comes after the acquisition of The HiVE, a prominent community engagement platform.
  • The City of Fremont made an announcement in August 2022 regarding the introduction of a novel digital community engagement platform known as "MyFremont." This platform is designed to act as an online hub where community members can interact with each other, stay informed about community projects, plans, and events, and provide feedback on upcoming City initiatives.
  • Breezio, a modern approach to online communities, provides solutions built for non-profits and associations, customer communities and user groups and collaboration communities.
  • The Alliance of Community Health Plans (ACHP) leverages their Higher Logic communities to drive internal efficiencies, save staff time and create a user-friendly member experience. This upgrade to Higher Logic Thrive Platform made members' experience even better, improving navigation and increasing community activities and replies.

Report Scope

Report Attribute Details
Growth Rate CAGR of 16.3% from 2023 to 2033
Base Year for Estimation 2022
Historical Data 2018 to 2022
Forecast Period 2023 to 2033
Quantitative Units Revenue in US$ million, Volume in Kilotons and CAGR from 2023 to 2033
Report Coverage Revenue Forecast, Volume Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends and Pricing Analysis
Segments Covered
  • Component
  • Deployment Mode
  • Industry
  • Region
Regions Covered
  • North America
  • Latin America
  • Asia Pacific
  • The Middle East and Africa
  • Europe
Key Countries Profiled
  • United States
  • Canada
  • Brazil
  • Argentina
  • Germany
  • United Kingdom
  • France
  • Spain
  • Italy
  • Nordics
  • BENELUX
  • Australia & New Zealand
  • China
  • India
  • ASEAN
  • GCC
  • South Africa
Key Companies Profiled
Customization Available Upon Request

Key Segments Profiled in the Community Engagement Platform Market Survey

By Component:

  • Community Engagement Platform
  • Services
  • Professional Services
  • Consulting
  • Training and Education
  • Support and Maintenance
  • Managed Services

By Deployment Mode:

  • Cloud-Based
  • On-Premises

By Industry:

  • BFSI
  • Government and Public Utilities
  • Healthcare and Hospitality
  • Retail
  • Manufacturing
  • Education
  • Media and Entertainment
  • Others

By Region:

  • North America
  • Latin America
  • Asia Pacific
  • The Middle East and Africa
  • Europe

Frequently Asked Questions

What is the Current Market Size?

In 2023, the market is estimated to be worth US$ 608,4 million.

What is the Market's Estimation In 2033?

By 2033, the market is expected to reach US$ 2,761.9 million.

What is the Community Engagement Platform Market CAGR?

The market to endure at a 16.3% CAGR through 2033.

What is the Key Trend in the Community Engagement Platform Market?

Rising demand for online civic participation boosts platform development.

What is the Share of the Europe Market?

With a share of 21.3%, the market in Europe is expected to experience rapid expansion.

What is the North America Economic Future Outlook?

With a 25.2% share of the global market, North America dominates.

Table of Content
1. Executive Summary
    1.1. Global Market Outlook
    1.2. Demand-side Trends
    1.3. Supply-side Trends
    1.4. Technology Roadmap Analysis
    1.5. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Market Background
    3.1. Market Dynamics
        3.1.1. Drivers
        3.1.2. Restraints
        3.1.3. Opportunity
        3.1.4. Trends
    3.2. Scenario Forecast
        3.2.1. Demand in Optimistic Scenario
        3.2.2. Demand in Likely Scenario
        3.2.3. Demand in Conservative Scenario
    3.3. Opportunity Map Analysis
    3.4. Investment Feasibility Matrix
    3.5. PESTLE and Porter’s Analysis
    3.6. Regulatory Landscape
        3.6.1. By Key Regions
        3.6.2. By Key Countries
    3.7. Regional Parent Market Outlook
4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033
    4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022
    4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
        4.2.1. Y-o-Y Growth Trend Analysis
        4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Component
    5.1. Introduction / Key Findings
    5.2. Historical Market Size Value (US$ Million) Analysis By Component, 2018 to 2022
    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Component, 2023 to 2033
        5.3.1. Community Engagement Platform
        5.3.2. Services
            5.3.2.1. Consulting
            5.3.2.2. Training and Education
            5.3.2.3. Support and Maintenance
        5.3.3. Managed Services
    5.4. Y-o-Y Growth Trend Analysis By Component, 2018 to 2022
    5.5. Absolute $ Opportunity Analysis By Component, 2023 to 2033
6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment Mode
    6.1. Introduction / Key Findings
    6.2. Historical Market Size Value (US$ Million) Analysis By Deployment Mode, 2018 to 2022
    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment Mode, 2023 to 2033
        6.3.1. Cloud-Based
        6.3.2. On-Premises
    6.4. Y-o-Y Growth Trend Analysis By Deployment Mode, 2018 to 2022
    6.5. Absolute $ Opportunity Analysis By Deployment Mode, 2023 to 2033
7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry
    7.1. Introduction / Key Findings
    7.2. Historical Market Size Value (US$ Million) Analysis By Industry , 2018 to 2022
    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry , 2023 to 2033
        7.3.1. BFSI
        7.3.2. Government and Public Utilities
        7.3.3. Healthcare and Hospitality
        7.3.4. Retail
        7.3.5. Manufacturing
        7.3.6. Education
        7.3.7. Media and Entertainment
        7.3.8. Others
    7.4. Y-o-Y Growth Trend Analysis By Industry , 2018 to 2022
    7.5. Absolute $ Opportunity Analysis By Industry , 2023 to 2033
8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region
    8.1. Introduction
    8.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022
    8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033
        8.3.1. North America
        8.3.2. Latin America
        8.3.3. Western Europe
        8.3.4. Eastern Europe
        8.3.5. South Asia and Pacific
        8.3.6. East Asia
        8.3.7. Middle East and Africa
    8.4. Market Attractiveness Analysis By Region
9. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        9.2.1. By Country
            9.2.1.1. USA
            9.2.1.2. Canada
        9.2.2. By Component
        9.2.3. By Deployment Mode
        9.2.4. By Industry
    9.3. Market Attractiveness Analysis
        9.3.1. By Country
        9.3.2. By Component
        9.3.3. By Deployment Mode
        9.3.4. By Industry
    9.4. Key Takeaways
10. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        10.2.1. By Country
            10.2.1.1. Brazil
            10.2.1.2. Mexico
            10.2.1.3. Rest of Latin America
        10.2.2. By Component
        10.2.3. By Deployment Mode
        10.2.4. By Industry
    10.3. Market Attractiveness Analysis
        10.3.1. By Country
        10.3.2. By Component
        10.3.3. By Deployment Mode
        10.3.4. By Industry
    10.4. Key Takeaways
11. Western Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        11.2.1. By Country
            11.2.1.1. Germany
            11.2.1.2. UK
            11.2.1.3. France
            11.2.1.4. Spain
            11.2.1.5. Italy
            11.2.1.6. Rest of Western Europe
        11.2.2. By Component
        11.2.3. By Deployment Mode
        11.2.4. By Industry
    11.3. Market Attractiveness Analysis
        11.3.1. By Country
        11.3.2. By Component
        11.3.3. By Deployment Mode
        11.3.4. By Industry
    11.4. Key Takeaways
12. Eastern Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        12.2.1. By Country
            12.2.1.1. Poland
            12.2.1.2. Russia
            12.2.1.3. Czech Republic
            12.2.1.4. Romania
            12.2.1.5. Rest of Eastern Europe
        12.2.2. By Component
        12.2.3. By Deployment Mode
        12.2.4. By Industry
    12.3. Market Attractiveness Analysis
        12.3.1. By Country
        12.3.2. By Component
        12.3.3. By Deployment Mode
        12.3.4. By Industry
    12.4. Key Takeaways
13. South Asia and Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        13.2.1. By Country
            13.2.1.1. India
            13.2.1.2. Bangladesh
            13.2.1.3. Australia
            13.2.1.4. New Zealand
            13.2.1.5. Rest of South Asia and Pacific
        13.2.2. By Component
        13.2.3. By Deployment Mode
        13.2.4. By Industry
    13.3. Market Attractiveness Analysis
        13.3.1. By Country
        13.3.2. By Component
        13.3.3. By Deployment Mode
        13.3.4. By Industry
    13.4. Key Takeaways
14. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        14.2.1. By Country
            14.2.1.1. China
            14.2.1.2. Japan
            14.2.1.3. South Korea
        14.2.2. By Component
        14.2.3. By Deployment Mode
        14.2.4. By Industry
    14.3. Market Attractiveness Analysis
        14.3.1. By Country
        14.3.2. By Component
        14.3.3. By Deployment Mode
        14.3.4. By Industry
    14.4. Key Takeaways
15. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        15.2.1. By Country
            15.2.1.1. GCC Countries
            15.2.1.2. South Africa
            15.2.1.3. Israel
            15.2.1.4. Rest of MEA
        15.2.2. By Component
        15.2.3. By Deployment Mode
        15.2.4. By Industry
    15.3. Market Attractiveness Analysis
        15.3.1. By Country
        15.3.2. By Component
        15.3.3. By Deployment Mode
        15.3.4. By Industry
    15.4. Key Takeaways
16. Key Countries Market Analysis
    16.1. USA
        16.1.1. Pricing Analysis
        16.1.2. Market Share Analysis, 2022
            16.1.2.1. By Component
            16.1.2.2. By Deployment Mode
            16.1.2.3. By Industry
    16.2. Canada
        16.2.1. Pricing Analysis
        16.2.2. Market Share Analysis, 2022
            16.2.2.1. By Component
            16.2.2.2. By Deployment Mode
            16.2.2.3. By Industry
    16.3. Brazil
        16.3.1. Pricing Analysis
        16.3.2. Market Share Analysis, 2022
            16.3.2.1. By Component
            16.3.2.2. By Deployment Mode
            16.3.2.3. By Industry
    16.4. Mexico
        16.4.1. Pricing Analysis
        16.4.2. Market Share Analysis, 2022
            16.4.2.1. By Component
            16.4.2.2. By Deployment Mode
            16.4.2.3. By Industry
    16.5. Germany
        16.5.1. Pricing Analysis
        16.5.2. Market Share Analysis, 2022
            16.5.2.1. By Component
            16.5.2.2. By Deployment Mode
            16.5.2.3. By Industry
    16.6. UK
        16.6.1. Pricing Analysis
        16.6.2. Market Share Analysis, 2022
            16.6.2.1. By Component
            16.6.2.2. By Deployment Mode
            16.6.2.3. By Industry
    16.7. France
        16.7.1. Pricing Analysis
        16.7.2. Market Share Analysis, 2022
            16.7.2.1. By Component
            16.7.2.2. By Deployment Mode
            16.7.2.3. By Industry
    16.8. Spain
        16.8.1. Pricing Analysis
        16.8.2. Market Share Analysis, 2022
            16.8.2.1. By Component
            16.8.2.2. By Deployment Mode
            16.8.2.3. By Industry
    16.9. Italy
        16.9.1. Pricing Analysis
        16.9.2. Market Share Analysis, 2022
            16.9.2.1. By Component
            16.9.2.2. By Deployment Mode
            16.9.2.3. By Industry
    16.10. Poland
        16.10.1. Pricing Analysis
        16.10.2. Market Share Analysis, 2022
            16.10.2.1. By Component
            16.10.2.2. By Deployment Mode
            16.10.2.3. By Industry
    16.11. Russia
        16.11.1. Pricing Analysis
        16.11.2. Market Share Analysis, 2022
            16.11.2.1. By Component
            16.11.2.2. By Deployment Mode
            16.11.2.3. By Industry
    16.12. Czech Republic
        16.12.1. Pricing Analysis
        16.12.2. Market Share Analysis, 2022
            16.12.2.1. By Component
            16.12.2.2. By Deployment Mode
            16.12.2.3. By Industry
    16.13. Romania
        16.13.1. Pricing Analysis
        16.13.2. Market Share Analysis, 2022
            16.13.2.1. By Component
            16.13.2.2. By Deployment Mode
            16.13.2.3. By Industry
    16.14. India
        16.14.1. Pricing Analysis
        16.14.2. Market Share Analysis, 2022
            16.14.2.1. By Component
            16.14.2.2. By Deployment Mode
            16.14.2.3. By Industry
    16.15. Bangladesh
        16.15.1. Pricing Analysis
        16.15.2. Market Share Analysis, 2022
            16.15.2.1. By Component
            16.15.2.2. By Deployment Mode
            16.15.2.3. By Industry
    16.16. Australia
        16.16.1. Pricing Analysis
        16.16.2. Market Share Analysis, 2022
            16.16.2.1. By Component
            16.16.2.2. By Deployment Mode
            16.16.2.3. By Industry
    16.17. New Zealand
        16.17.1. Pricing Analysis
        16.17.2. Market Share Analysis, 2022
            16.17.2.1. By Component
            16.17.2.2. By Deployment Mode
            16.17.2.3. By Industry
    16.18. China
        16.18.1. Pricing Analysis
        16.18.2. Market Share Analysis, 2022
            16.18.2.1. By Component
            16.18.2.2. By Deployment Mode
            16.18.2.3. By Industry
    16.19. Japan
        16.19.1. Pricing Analysis
        16.19.2. Market Share Analysis, 2022
            16.19.2.1. By Component
            16.19.2.2. By Deployment Mode
            16.19.2.3. By Industry
    16.20. South Korea
        16.20.1. Pricing Analysis
        16.20.2. Market Share Analysis, 2022
            16.20.2.1. By Component
            16.20.2.2. By Deployment Mode
            16.20.2.3. By Industry
    16.21. GCC Countries
        16.21.1. Pricing Analysis
        16.21.2. Market Share Analysis, 2022
            16.21.2.1. By Component
            16.21.2.2. By Deployment Mode
            16.21.2.3. By Industry
    16.22. South Africa
        16.22.1. Pricing Analysis
        16.22.2. Market Share Analysis, 2022
            16.22.2.1. By Component
            16.22.2.2. By Deployment Mode
            16.22.2.3. By Industry
    16.23. Israel
        16.23.1. Pricing Analysis
        16.23.2. Market Share Analysis, 2022
            16.23.2.1. By Component
            16.23.2.2. By Deployment Mode
            16.23.2.3. By Industry
17. Market Structure Analysis
    17.1. Competition Dashboard
    17.2. Competition Benchmarking
    17.3. Market Share Analysis of Top Players
        17.3.1. By Regional
        17.3.2. By Component
        17.3.3. By Deployment Mode
        17.3.4. By Industry
18. Competition Analysis
    18.1. Competition Deep Dive
        18.1.1. Salesforce
            18.1.1.1. Overview
            18.1.1.2. Product Portfolio
            18.1.1.3. Profitability by Market Segments
            18.1.1.4. Sales Footprint
            18.1.1.5. Strategy Overview
                18.1.1.5.1. Marketing Strategy
        18.1.2. Microsoft
            18.1.2.1. Overview
            18.1.2.2. Product Portfolio
            18.1.2.3. Profitability by Market Segments
            18.1.2.4. Sales Footprint
            18.1.2.5. Strategy Overview
                18.1.2.5.1. Marketing Strategy
        18.1.3. IBM
            18.1.3.1. Overview
            18.1.3.2. Product Portfolio
            18.1.3.3. Profitability by Market Segments
            18.1.3.4. Sales Footprint
            18.1.3.5. Strategy Overview
                18.1.3.5.1. Marketing Strategy
        18.1.4. Oracle
            18.1.4.1. Overview
            18.1.4.2. Product Portfolio
            18.1.4.3. Profitability by Market Segments
            18.1.4.4. Sales Footprint
            18.1.4.5. Strategy Overview
                18.1.4.5.1. Marketing Strategy
        18.1.5. SAP
            18.1.5.1. Overview
            18.1.5.2. Product Portfolio
            18.1.5.3. Profitability by Market Segments
            18.1.5.4. Sales Footprint
            18.1.5.5. Strategy Overview
                18.1.5.5.1. Marketing Strategy
        18.1.6. Adobe
            18.1.6.1. Overview
            18.1.6.2. Product Portfolio
            18.1.6.3. Profitability by Market Segments
            18.1.6.4. Sales Footprint
            18.1.6.5. Strategy Overview
                18.1.6.5.1. Marketing Strategy
        18.1.7. Hootsuite
            18.1.7.1. Overview
            18.1.7.2. Product Portfolio
            18.1.7.3. Profitability by Market Segments
            18.1.7.4. Sales Footprint
            18.1.7.5. Strategy Overview
                18.1.7.5.1. Marketing Strategy
        18.1.8. Sprout Social
            18.1.8.1. Overview
            18.1.8.2. Product Portfolio
            18.1.8.3. Profitability by Market Segments
            18.1.8.4. Sales Footprint
            18.1.8.5. Strategy Overview
                18.1.8.5.1. Marketing Strategy
        18.1.9. Lithium Technologies
            18.1.9.1. Overview
            18.1.9.2. Product Portfolio
            18.1.9.3. Profitability by Market Segments
            18.1.9.4. Sales Footprint
            18.1.9.5. Strategy Overview
                18.1.9.5.1. Marketing Strategy
        18.1.10. Vanilla Forums
            18.1.10.1. Overview
            18.1.10.2. Product Portfolio
            18.1.10.3. Profitability by Market Segments
            18.1.10.4. Sales Footprint
            18.1.10.5. Strategy Overview
                18.1.10.5.1. Marketing Strategy
        18.1.11. Higher Logic
            18.1.11.1. Overview
            18.1.11.2. Product Portfolio
            18.1.11.3. Profitability by Market Segments
            18.1.11.4. Sales Footprint
            18.1.11.5. Strategy Overview
                18.1.11.5.1. Marketing Strategy
        18.1.12. Get Satisfaction
            18.1.12.1. Overview
            18.1.12.2. Product Portfolio
            18.1.12.3. Profitability by Market Segments
            18.1.12.4. Sales Footprint
            18.1.12.5. Strategy Overview
                18.1.12.5.1. Marketing Strategy
        18.1.13. Telligent Systems
            18.1.13.1. Overview
            18.1.13.2. Product Portfolio
            18.1.13.3. Profitability by Market Segments
            18.1.13.4. Sales Footprint
            18.1.13.5. Strategy Overview
                18.1.13.5.1. Marketing Strategy
        18.1.14. Jive Software
            18.1.14.1. Overview
            18.1.14.2. Product Portfolio
            18.1.14.3. Profitability by Market Segments
            18.1.14.4. Sales Footprint
            18.1.14.5. Strategy Overview
                18.1.14.5.1. Marketing Strategy
        18.1.15. MyFeelBack
            18.1.15.1. Overview
            18.1.15.2. Product Portfolio
            18.1.15.3. Profitability by Market Segments
            18.1.15.4. Sales Footprint
            18.1.15.5. Strategy Overview
                18.1.15.5.1. Marketing Strategy
        18.1.16. Zimbra
            18.1.16.1. Overview
            18.1.16.2. Product Portfolio
            18.1.16.3. Profitability by Market Segments
            18.1.16.4. Sales Footprint
            18.1.16.5. Strategy Overview
                18.1.16.5.1. Marketing Strategy
        18.1.17. Verint Systems
            18.1.17.1. Overview
            18.1.17.2. Product Portfolio
            18.1.17.3. Profitability by Market Segments
            18.1.17.4. Sales Footprint
            18.1.17.5. Strategy Overview
                18.1.17.5.1. Marketing Strategy
        18.1.18. Nice Systems
            18.1.18.1. Overview
            18.1.18.2. Product Portfolio
            18.1.18.3. Profitability by Market Segments
            18.1.18.4. Sales Footprint
            18.1.18.5. Strategy Overview
                18.1.18.5.1. Marketing Strategy
        18.1.19. Clarabridge
            18.1.19.1. Overview
            18.1.19.2. Product Portfolio
            18.1.19.3. Profitability by Market Segments
            18.1.19.4. Sales Footprint
            18.1.19.5. Strategy Overview
                18.1.19.5.1. Marketing Strategy
19. Assumptions & Acronyms Used
20. Research Methodology
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