Unified Communications and Collaboration Market Outlook

The global unified communications and collaboration market is estimated to be US$ 84,796.8 million in 2023. With a CAGR of 12.3%, the projected market growth from 2023 to 2033 is expected to be significantly higher than the historical growth. Large Enterprises are expected to be the highest revenue-generating category, projected to register an absolute dollar opportunity of 11.7% from 2023 to 2033.

Attribute Details
Global Unified Communications and Collaboration Market Size (2023) US$ 84,796.8 million
Global Unified Communications and Collaboration Market Size (2033) US$ 271,306.4 million
Global Unified Communications and Collaboration Market CAGR (2023 to 2033) 12.3%
United States Unified Communications and Collaboration Market Size (2033) US$ 84,796.8 million
United States Unified Communications and Collaboration Market CAGR (2023 to 2033) 12.3%

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Revenue of Unified Communications and Collaboration Market From 2018 to 2022 Compared to Demand Outlook For 2023 to 2033

As per the unified communications and collaboration market research by Future Market Insights - a market research and competitive intelligence provider, historically, from 2018 to 2022, the market value increased at around 15.7% CAGR.

Unified Communications (UC) systems have been used by businesses to decrease operational costs, improve revenues, and build customer connections. By combining diverse communication technologies into a single platform, UC enhances decision-making. As an outcome, unified communications systems are frequently used to promote cross-functional collaboration and achieve favorable results.

RingCentral, Inc., a leading supplier of global business cloud communication, collaborations, and contact center solutions, has established a significant relationship with Avaya Holdings Corp., a global pioneer in solutions to increase and simplify communication systems and collaborative efforts. Avaya will offer Avaya Cloud Office with RingCentral, a worldwide unified communication as a services (UCaaS) solution, as part of this exclusive alliance.

The most recent innovations, like Artificial Intelligence (AI), are crucial in aiding associations in accomplishing their computerized change objectives. Simulated intelligence-empowered arrangements can help associations make easy records, follow speakers, naturally record calls, and grasp clients' requirements. Artificial intelligence-empowered UCaaS arrangements can likewise help in opinion examination.

Factors Propelling Unified Communications and Collaboration Demand

The adoption of cloud-based communication solutions enabling quick and smooth communication across businesses is likely to boost market development. Businesses are using cloud-based collaboration solutions through several time zones to boost the effectiveness of their mobile team members.

The telecommunications industry will observe an uptick in revenue due to its collaboration with UCC, a single network infrastructure that supports unified communications management.

Comcast recently finalized the acquisition of Blueface, a provider of unified communication services. Blueface's patented and completely customized cloud voice unified communications technology will be added to Comcast Company's portfolio of business-grade products, allowing enterprises to interact and collaborate more easily.

Customers will have access to video and audio capabilities to communicate with employees throughout devices and locations since Blueface's Unified Communications (UC) service is added here to the Comcast Business portfolio.

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On-premise Deployment Mode Have Led to the Staggering Demand for Unified Communications and Collaboration

In 2023, the on-premise segment led the unified communications industry, accounting for over half of worldwide sales. However, due to the complexity of deploying and administering contemporary full-stack UC platforms, the demand for the new on-premise unified communication network and licenses is likely to continue to fall during the term.

Firewall and session border control systems must be configured to allow remote users access. As a result, demand for on-premise UC systems is likely to fall throughout the projection period.

Zoom recently announced the addition of a new Referral Partner Program and relationships with businesses like Master Agent AVANT Communication, Intelisys, Pax8, and Telarus to its Worldwide Channel Partner Program.

Zoom's video-first unified communication platform's go-to-market strategy will include the new Partner Referral Program. It builds successful relationships by training, enabling, and inspiring partners to develop, advertise, and sell Zoom-based solutions.

Region-Wise Analysis

Europe is Projected to Offer the Largest Opportunity for Unified Communications and Collaboration Market

In 2020, Europe dominated the unified communications industry, accounting for over half of all sales. The growing demand for UC in the region has allowed many providers to establish themselves.

The Yamaha ADECIA solutions, a full and smart microphone and a lines array audio system intended to reduce all hurdles for outfitting conference rooms and schools with better audio quality, received a favorable review from Wainhouse Research.

The ADECIA product line solves installed audio issues by expediting installation and configuration once at a time when human capital is in limited supply throughout North America and Europe, thus lowering installation costs and production schedules.

Over the projection period, the market in the Asia Pacific is projected to account for the largest CAGR. The expansion can be ascribed to an increased focus on collaboration and cost-cutting strategies in the region to guarantee greater resource use.

Banking and financial services, BPO, government, telecommunications, logistics, and hospitality have all resorted to unified communications to provide more effective services.

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Country-Wise Analysis

The United States Dominates the Unified Communications and Collaboration Market

By the end of 2033, the United States is predicted to account for the largest market share of US$ 83 Billion. Given that the United States was one of the countries most hit by COVID-19, government agencies, healthcare professionals, and physical and online distribution networks in the United States are counting on effective communication and teamwork to provide sufficient care and diagnosis. In the United States, this has been pushing the application of UCaaS.

360networks is a significant wholesale distributor of communications equipment and services within the western United States. Their entire variety of voice-leased line circuits, including data services, is built on a unified network infrastructure that the firm owns and operates, allowing them to deliver dependable, rapid client support directly from the source.

The fiber-optic backbone was designed from the bottom up to provide constant performance throughout 17,200 route miles.

Category-Wise Insights

Large Enterprise Segment is Projected to Witness the Fastest Growth among Unified Communications and Collaboration Type

The large enterprise segment is forecasted to grow at the highest CAGR of over 11.7% from 2023 to 2033. Tech-savvy employees demand more communication at work to promote efficiency and production. Furthermore, the sector is driven by the growing number of millennials in the workplace and the necessity for multi-channel communication.

Large organizations are continually updating their communication infrastructure to attract the finest employees. As a result of the new generation of employees, the demand for UC is projected to increase in the coming years.

BlueJeans Network, a recognized enterprise-grade video conferencing and events platform, was acquired by Verizon Business in a formal agreement. With this purchase, Verizon's virtual unified communications portfolio has expanded. BlueJeans' easy, smart, and trustworthy meeting platform will be combined with Verizon's unified communication as a services provider.

On Verizon's high-performance international networks, customers can benefit from a BlueJeans company video experience. Additionally, the platform will be tightly integrated into Verizon's 5G product pipeline, allowing for secured and actual engagement solutions in high-growth sectors, including medical, remote learning, and field service operations.

BFSI Segment Expected to Score the Highest Growth in the Unified Communications and Collaboration Industry

The BFSI segment is forecasted to grow at the highest CAGR of over 12% from 2023 to 2033. Within the financial services industry, unified communications and collaboration are at the edge of facilitating transformation.

Digital transformation thrives with UC&C, whether in dispersed financial services delivery, developing new channels and forms of interaction, agile operations, or fulfilling new regulatory criteria. Financial services businesses with better insight and control over their UC&C landscape are becoming masters of change.

The Reserve Bank of India has sent off UPI123Pay, a solution that will permit clients to make UPI payments utilizing their cell phones and incorporate them into the electronic payment environment. The UPI 123 services will be available to the country's expected 450 million functional mobile users, primarily utilizing 2G networks.

UPI-123Pay seeks to provide the UPI stack's online payment value to feature handsets. Users were required to call a feature phone and pay up to a predetermined number to access banking transactions without using the internet by using UPI payment through the use of pre-defined IVR numbers.

Competitive Analysis

The leading players in the global Unified Communications and Collaboration market are Zoom Video Services, BlueJeans Network, Verizon, BT Group, Cisco Systems Inc., Genesys (Permira), Google LLC, Huawei Technologies Co., Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation.

  • In April 2020, Verizon Communications Inc. agreed to acquire BlueJeans Network, a video conferencing business event solution for enterprises. Verizon's comprehensive, unified communications offering will benefit from the purchase. BlueJeans' meeting technology, in particular, will be connected with Verizon's unified communications like a services provider.
  • In January 2020, Comcast bought Blueface, a worldwide technology business in Dublin, Ireland, and a pioneer in unified communications systems. Blueface's patented and completely customized cloud voice unified communications technology will be added to Comcast Business's portfolio of business-grade products, allowing enterprises to connect and collaborate effortlessly and internationally.

Market Segments Covered in Unified Communications and Collaboration Market Analysis

By Component:

  • Types
  • Services

By Deployment Mode:

  • On-premises,
  • Public Cloud
  • Hybrid Cloud

By Organization Size:

  • Small and Medium-sized Enterprises
  • Large Enterprises

By Vertical:

  • BFSI, Healthcare
  • Retail and Consumer Goods
  • Public Sector and Utilities
  • Logistics and Transportation
  • Travel and Hospitality
  • IT and Telecom

By Region:

  • North America
  • Europe
  • Asia Pacific
  • Middle East and Africa
  • Latin America

Frequently Asked Questions

Which Countries Dominate the Global Market?

The United States, Japan, and China dominate the global market.

What is the Growth Forecast for Unified Communication and Collaboration Market?

The market is forecast to register a CAGR of 11.7% through 2033.

How was the Historical Performance of the Market?

From 2018 to 2022, the market registered at a CAGR of 15.7%.

Which is the Top Trend in the Unified Communication and Collaboration Market?

Cloud-based communication solution is the current market trend.

What is the Projected Size of the Market by 2033?

The global market size is to reach US$ 84,796.8 million by 2033.

Table of Content

1. Executive Summary

    1.1. Global Market Outlook

    1.2. Demand-side Trends

    1.3. Supply-side Trends

    1.4. Technology Roadmap Analysis

    1.5. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Background

    3.1. Market Dynamics

        3.1.1. Drivers

        3.1.2. Restraints

        3.1.3. Opportunity

        3.1.4. Trends

    3.2. Scenario Forecast

        3.2.1. Demand in Optimistic Scenario

        3.2.2. Demand in Likely Scenario

        3.2.3. Demand in Conservative Scenario

    3.3. Opportunity Map Analysis

    3.4. Investment Feasibility Matrix

    3.5. PESTLE and Porter’s Analysis

    3.6. Regulatory Landscape

        3.6.1. By Key Regions

        3.6.2. By Key Countries

    3.7. Regional Parent Market Outlook

4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033

    4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022

    4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033

        4.2.1. Y-o-Y Growth Trend Analysis

        4.2.2. Absolute $ Opportunity Analysis

5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Component

    5.1. Introduction / Key Findings

    5.2. Historical Market Size Value (US$ Million) Analysis By Component, 2018 to 2022

    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Component, 2023 to 2033

        5.3.1. Types

        5.3.2. Services

    5.4. Y-o-Y Growth Trend Analysis By Component, 2018 to 2022

    5.5. Absolute $ Opportunity Analysis By Component, 2023 to 2033

6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment Mode

    6.1. Introduction / Key Findings

    6.2. Historical Market Size Value (US$ Million) Analysis By Deployment Mode, 2018 to 2022

    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment Mode, 2023 to 2033

        6.3.1. On-Premises

        6.3.2. Public Cloud

        6.3.3. Hybrid Cloud

    6.4. Y-o-Y Growth Trend Analysis By Deployment Mode, 2018 to 2022

    6.5. Absolute $ Opportunity Analysis By Deployment Mode, 2023 to 2033

7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Organization Size

    7.1. Introduction / Key Findings

    7.2. Historical Market Size Value (US$ Million) Analysis by Organization Size, 2018 to 2022

    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast by Organization Size, 2023 to 2033

        7.3.1. Small and Medium-sized Enterprises

        7.3.2. Large Enterprises

    7.4. Y-o-Y Growth Trend Analysis by Organization Size, 2018 to 2022

    7.5. Absolute $ Opportunity Analysis by Organization Size, 2023 to 2033

8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Vertical

    8.1. Introduction / Key Findings

    8.2. Historical Market Size Value (US$ Million) Analysis By Vertical, 2018 to 2022

    8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Vertical, 2023 to 2033

        8.3.1. BFSI

        8.3.2. Retail and Consumer Goods

        8.3.3. Public Sector and Utilities

        8.3.4. Logistics and Transportation

        8.3.5. Travel and Hospitality

        8.3.6. IT and Telecom

        8.3.7. Healthcare

    8.4. Y-o-Y Growth Trend Analysis By Vertical, 2018 to 2022

    8.5. Absolute $ Opportunity Analysis By Vertical, 2023 to 2033

9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region

    9.1. Introduction

    9.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022

    9.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033

        9.3.1. North America

        9.3.2. Latin America

        9.3.3. Western Europe

        9.3.4. Eastern Europe

        9.3.5. South Asia and Pacific

        9.3.6. East Asia

        9.3.7. Middle East and Africa

    9.4. Market Attractiveness Analysis By Region

10. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        10.2.1. By Country

            10.2.1.1. The USA

            10.2.1.2. Canada

        10.2.2. By Component

        10.2.3. By Deployment Mode

        10.2.4. By Organization Size

        10.2.5. By Vertical

    10.3. Market Attractiveness Analysis

        10.3.1. By Country

        10.3.2. By Component

        10.3.3. By Deployment Mode

        10.3.4. By Organization Size

        10.3.5. By Vertical

    10.4. Key Takeaways

11. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        11.2.1. By Country

            11.2.1.1. Brazil

            11.2.1.2. Mexico

            11.2.1.3. Rest of Latin America

        11.2.2. By Component

        11.2.3. By Deployment Mode

        11.2.4. By Organization Size

        11.2.5. By Vertical

    11.3. Market Attractiveness Analysis

        11.3.1. By Country

        11.3.2. By Component

        11.3.3. By Deployment Mode

        11.3.4. By Organization Size

        11.3.5. By Vertical

    11.4. Key Takeaways

12. Western Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        12.2.1. By Country

            12.2.1.1. Germany

            12.2.1.2. United Kingdom

            12.2.1.3. France

            12.2.1.4. Spain

            12.2.1.5. Italy

            12.2.1.6. Rest of Western Europe

        12.2.2. By Component

        12.2.3. By Deployment Mode

        12.2.4. By Organization Size

        12.2.5. By Vertical

    12.3. Market Attractiveness Analysis

        12.3.1. By Country

        12.3.2. By Component

        12.3.3. By Deployment Mode

        12.3.4. By Organization Size

        12.3.5. By Vertical

    12.4. Key Takeaways

13. Eastern Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        13.2.1. By Country

            13.2.1.1. Poland

            13.2.1.2. Russia

            13.2.1.3. Czech Republic

            13.2.1.4. Romania

            13.2.1.5. Rest of Eastern Europe

        13.2.2. By Component

        13.2.3. By Deployment Mode

        13.2.4. By Organization Size

        13.2.5. By Vertical

    13.3. Market Attractiveness Analysis

        13.3.1. By Country

        13.3.2. By Component

        13.3.3. By Deployment Mode

        13.3.4. By Organization Size

        13.3.5. By Vertical

    13.4. Key Takeaways

14. South Asia and Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        14.2.1. By Country

            14.2.1.1. India

            14.2.1.2. Bangladesh

            14.2.1.3. Australia

            14.2.1.4. New Zealand

            14.2.1.5. Rest of South Asia and Pacific

        14.2.2. By Component

        14.2.3. By Deployment Mode

        14.2.4. By Organization Size

        14.2.5. By Vertical

    14.3. Market Attractiveness Analysis

        14.3.1. By Country

        14.3.2. By Component

        14.3.3. By Deployment Mode

        14.3.4. By Organization Size

        14.3.5. By Vertical

    14.4. Key Takeaways

15. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        15.2.1. By Country

            15.2.1.1. China

            15.2.1.2. Japan

            15.2.1.3. South Korea

        15.2.2. By Component

        15.2.3. By Deployment Mode

        15.2.4. By Organization Size

        15.2.5. By Vertical

    15.3. Market Attractiveness Analysis

        15.3.1. By Country

        15.3.2. By Component

        15.3.3. By Deployment Mode

        15.3.4. By Organization Size

        15.3.5. By Vertical

    15.4. Key Takeaways

16. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    16.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    16.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        16.2.1. By Country

            16.2.1.1. GCC Countries

            16.2.1.2. South Africa

            16.2.1.3. Israel

            16.2.1.4. Rest of MEA

        16.2.2. By Component

        16.2.3. By Deployment Mode

        16.2.4. By Organization Size

        16.2.5. By Vertical

    16.3. Market Attractiveness Analysis

        16.3.1. By Country

        16.3.2. By Component

        16.3.3. By Deployment Mode

        16.3.4. By Organization Size

        16.3.5. By Vertical

    16.4. Key Takeaways

17. Key Countries Market Analysis

    17.1. USA

        17.1.1. Pricing Analysis

        17.1.2. Market Share Analysis, 2022

            17.1.2.1. By Component

            17.1.2.2. By Deployment Mode

            17.1.2.3. By Organization Size

            17.1.2.4. By Vertical

    17.2. Canada

        17.2.1. Pricing Analysis

        17.2.2. Market Share Analysis, 2022

            17.2.2.1. By Component

            17.2.2.2. By Deployment Mode

            17.2.2.3. By Organization Size

            17.2.2.4. By Vertical

    17.3. Brazil

        17.3.1. Pricing Analysis

        17.3.2. Market Share Analysis, 2022

            17.3.2.1. By Component

            17.3.2.2. By Deployment Mode

            17.3.2.3. By Organization Size

            17.3.2.4. By Vertical

    17.4. Mexico

        17.4.1. Pricing Analysis

        17.4.2. Market Share Analysis, 2022

            17.4.2.1. By Component

            17.4.2.2. By Deployment Mode

            17.4.2.3. By Organization Size

            17.4.2.4. By Vertical

    17.5. Germany

        17.5.1. Pricing Analysis

        17.5.2. Market Share Analysis, 2022

            17.5.2.1. By Component

            17.5.2.2. By Deployment Mode

            17.5.2.3. By Organization Size

            17.5.2.4. By Vertical

    17.6. United Kingdom

        17.6.1. Pricing Analysis

        17.6.2. Market Share Analysis, 2022

            17.6.2.1. By Component

            17.6.2.2. By Deployment Mode

            17.6.2.3. By Organization Size

            17.6.2.4. By Vertical

    17.7. France

        17.7.1. Pricing Analysis

        17.7.2. Market Share Analysis, 2022

            17.7.2.1. By Component

            17.7.2.2. By Deployment Mode

            17.7.2.3. By Organization Size

            17.7.2.4. By Vertical

    17.8. Spain

        17.8.1. Pricing Analysis

        17.8.2. Market Share Analysis, 2022

            17.8.2.1. By Component

            17.8.2.2. By Deployment Mode

            17.8.2.3. By Organization Size

            17.8.2.4. By Vertical

    17.9. Italy

        17.9.1. Pricing Analysis

        17.9.2. Market Share Analysis, 2022

            17.9.2.1. By Component

            17.9.2.2. By Deployment Mode

            17.9.2.3. By Organization Size

            17.9.2.4. By Vertical

    17.10. Poland

        17.10.1. Pricing Analysis

        17.10.2. Market Share Analysis, 2022

            17.10.2.1. By Component

            17.10.2.2. By Deployment Mode

            17.10.2.3. By Organization Size

            17.10.2.4. By Vertical

    17.11. Russia

        17.11.1. Pricing Analysis

        17.11.2. Market Share Analysis, 2022

            17.11.2.1. By Component

            17.11.2.2. By Deployment Mode

            17.11.2.3. By Organization Size

            17.11.2.4. By Vertical

    17.12. Czech Republic

        17.12.1. Pricing Analysis

        17.12.2. Market Share Analysis, 2022

            17.12.2.1. By Component

            17.12.2.2. By Deployment Mode

            17.12.2.3. By Organization Size

            17.12.2.4. By Vertical

    17.13. Romania

        17.13.1. Pricing Analysis

        17.13.2. Market Share Analysis, 2022

            17.13.2.1. By Component

            17.13.2.2. By Deployment Mode

            17.13.2.3. By Organization Size

            17.13.2.4. By Vertical

    17.14. India

        17.14.1. Pricing Analysis

        17.14.2. Market Share Analysis, 2022

            17.14.2.1. By Component

            17.14.2.2. By Deployment Mode

            17.14.2.3. By Organization Size

            17.14.2.4. By Vertical

    17.15. Bangladesh

        17.15.1. Pricing Analysis

        17.15.2. Market Share Analysis, 2022

            17.15.2.1. By Component

            17.15.2.2. By Deployment Mode

            17.15.2.3. By Organization Size

            17.15.2.4. By Vertical

    17.16. Australia

        17.16.1. Pricing Analysis

        17.16.2. Market Share Analysis, 2022

            17.16.2.1. By Component

            17.16.2.2. By Deployment Mode

            17.16.2.3. By Organization Size

            17.16.2.4. By Vertical

    17.17. New Zealand

        17.17.1. Pricing Analysis

        17.17.2. Market Share Analysis, 2022

            17.17.2.1. By Component

            17.17.2.2. By Deployment Mode

            17.17.2.3. By Organization Size

            17.17.2.4. By Vertical

    17.18. China

        17.18.1. Pricing Analysis

        17.18.2. Market Share Analysis, 2022

            17.18.2.1. By Component

            17.18.2.2. By Deployment Mode

            17.18.2.3. By Organization Size

            17.18.2.4. By Vertical

    17.19. Japan

        17.19.1. Pricing Analysis

        17.19.2. Market Share Analysis, 2022

            17.19.2.1. By Component

            17.19.2.2. By Deployment Mode

            17.19.2.3. By Organization Size

            17.19.2.4. By Vertical

    17.20. South Korea

        17.20.1. Pricing Analysis

        17.20.2. Market Share Analysis, 2022

            17.20.2.1. By Component

            17.20.2.2. By Deployment Mode

            17.20.2.3. By Organization Size

            17.20.2.4. By Vertical

    17.21. GCC Countries

        17.21.1. Pricing Analysis

        17.21.2. Market Share Analysis, 2022

            17.21.2.1. By Component

            17.21.2.2. By Deployment Mode

            17.21.2.3. By Organization Size

            17.21.2.4. By Vertical

    17.22. South Africa

        17.22.1. Pricing Analysis

        17.22.2. Market Share Analysis, 2022

            17.22.2.1. By Component

            17.22.2.2. By Deployment Mode

            17.22.2.3. By Organization Size

            17.22.2.4. By Vertical

    17.23. Israel

        17.23.1. Pricing Analysis

        17.23.2. Market Share Analysis, 2022

            17.23.2.1. By Component

            17.23.2.2. By Deployment Mode

            17.23.2.3. By Organization Size

            17.23.2.4. By Vertical

18. Market Structure Analysis

    18.1. Competition Dashboard

    18.2. Competition Benchmarking

    18.3. Market Share Analysis of Top Players

        18.3.1. By Regional

        18.3.2. By Component

        18.3.3. By Deployment Mode

        18.3.4. By Organization Size

        18.3.5. By Vertical

19. Competition Analysis

    19.1. Competition Deep Dive

        19.1.1. 8x8 Inc.

            19.1.1.1. Overview

            19.1.1.2. Product Portfolio

            19.1.1.3. Profitability by Market Segments

            19.1.1.4. Sales Footprint

            19.1.1.5. Strategy Overview

                19.1.1.5.1. Marketing Strategy

        19.1.2. Amazon.com Inc.

            19.1.2.1. Overview

            19.1.2.2. Product Portfolio

            19.1.2.3. Profitability by Market Segments

            19.1.2.4. Sales Footprint

            19.1.2.5. Strategy Overview

                19.1.2.5.1. Marketing Strategy

        19.1.3. Avaya Inc.

            19.1.3.1. Overview

            19.1.3.2. Product Portfolio

            19.1.3.3. Profitability by Market Segments

            19.1.3.4. Sales Footprint

            19.1.3.5. Strategy Overview

                19.1.3.5.1. Marketing Strategy

        19.1.4. CenturyLink Inc.

            19.1.4.1. Overview

            19.1.4.2. Product Portfolio

            19.1.4.3. Profitability by Market Segments

            19.1.4.4. Sales Footprint

            19.1.4.5. Strategy Overview

                19.1.4.5.1. Marketing Strategy

        19.1.5. Cisco Systems, Inc.

            19.1.5.1. Overview

            19.1.5.2. Product Portfolio

            19.1.5.3. Profitability by Market Segments

            19.1.5.4. Sales Footprint

            19.1.5.5. Strategy Overview

                19.1.5.5.1. Marketing Strategy

        19.1.6. Fuze Inc.

            19.1.6.1. Overview

            19.1.6.2. Product Portfolio

            19.1.6.3. Profitability by Market Segments

            19.1.6.4. Sales Footprint

            19.1.6.5. Strategy Overview

                19.1.6.5.1. Marketing Strategy

        19.1.7. Cisco Systems Inc.

            19.1.7.1. Overview

            19.1.7.2. Product Portfolio

            19.1.7.3. Profitability by Market Segments

            19.1.7.4. Sales Footprint

            19.1.7.5. Strategy Overview

                19.1.7.5.1. Marketing Strategy

        19.1.8. Avaya Inc.

            19.1.8.1. Overview

            19.1.8.2. Product Portfolio

            19.1.8.3. Profitability by Market Segments

            19.1.8.4. Sales Footprint

            19.1.8.5. Strategy Overview

                19.1.8.5.1. Marketing Strategy

        19.1.9. Alcatel-Lucent

            19.1.9.1. Overview

            19.1.9.2. Product Portfolio

            19.1.9.3. Profitability by Market Segments

            19.1.9.4. Sales Footprint

            19.1.9.5. Strategy Overview

                19.1.9.5.1. Marketing Strategy

        19.1.10. IBM Corporation

            19.1.10.1. Overview

            19.1.10.2. Product Portfolio

            19.1.10.3. Profitability by Market Segments

            19.1.10.4. Sales Footprint

            19.1.10.5. Strategy Overview

                19.1.10.5.1. Marketing Strategy

        19.1.11. Plantronics Inc.

            19.1.11.1. Overview

            19.1.11.2. Product Portfolio

            19.1.11.3. Profitability by Market Segments

            19.1.11.4. Sales Footprint

            19.1.11.5. Strategy Overview

                19.1.11.5.1. Marketing Strategy

20. Assumptions & Acronyms Used

21. Research Methodology

Recommendations

Technology

Telecommunications Services Market

September 2024

REP-GB-127

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