The cloud telephony services market is expected to expand its roots at a steady CAGR of 9.7% during the forecast period. The market is likely to hold a revenue of US$ 22.8 billion in 2023 while it is anticipated to cross a value of US$ 57.6 billion by 2033.
Increasing adoption of cloud-based solutions and advanced technologies like AI, ML, and IoT integrating with corporate spaces making it feasible to communicate with the end-users and customers effectively.
Enhancing the storage space, flexibility, scalability, and 24/7 availability, cloud telephony solutions help companies in improving their operations. The system works on multiple networks and voice over internet protocol (VoIP) phone systems and switched telephone networks (PSTNs), streamlining business communications alongside.
The high use of cloud telephony has also enhanced the customer experience in the crucial times of pandemics when telephonic support is possible. Corporate spaces also have installed these systems to increase effective communication among themselves as operations have shifted to the online medium.
Attribute | Details |
---|---|
Cloud Telephony Services Market CAGR (2023 to 2033) | 9.7% |
Cloud Telephony Services Market Size (2023) | US$ 22.8 billion |
Cloud Telephony Services Market Size (2033) | US$ 57.6 billion |
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As new components add up in the corporate structure along with the rising need for better and effective customer support, demand for cloud telephony systems rises excessively.
Key factors that help the cloud telephony services market in its growth are the increased need for telecommunication solutions, better feedback and response system, and remote working.
The ongoing trend in the market shows that small and medium-sized businesses seek telecommunication solutions in order to disseminate information regarding their products and services to market themselves. This being the key reason for the market’s growth is the transformation from traditional phones to IP telephony services that provide better connectivity and bandwidth to the telecom vendors.
Migration from the old telephone lines to IP Telephony systems has increased the ROI in a lot of corporate spaces.
This has helped the vendors in marketing their products in new markets, pushing the sales of cloud telephony services. This made cloud telephony services a better and more efficient way to communicate and connect. Another factor fueling the market is the high penetration of mobile phones that has fastened the migration from regular lines to ISDN and PSTN.
It provides better scalability, better user interface, flexibility, and 24/7 availability or support. It gives small and medium business owners an easy and subtle way to be connected with their customers.
Owing to its call reporting and tracking system, cloud telephony has becomes a better and more technologically advanced way to communicate. Therefore, companies are now focusing on creating awareness about the services and launching new products that work well with the advanced technology available. For instance, brands now launch products that come with multiple connectivity features like the Internet of Things (IoT).
Customer behavior and concern over data privacy and security are restraining the growth of the market. The market declines as big corporations set up their private networks restraining the demand for cloud telephony services.
The need for more investment in small and medium enterprises is also hassling the growth of the cloud telephony services market. As covid-19 destroyed multiple companies’ basic structures and finance systems, companies now try to invest in fixing the damage. This restricts them from investing in the telecommunications department of their workspace.
Countries | Revenue Share % (2023) |
---|---|
United States | 16.6% |
Germany | 9.2% |
Japan | 6.2% |
Australia | 2.3% |
Countries | CAGR % (2023 to 2033) |
---|---|
China | 8.6% |
India | 11.5% |
United Kingdom | 9.1% |
The cloud telephony services market is divided into regions; North America, Latin America, Asia Pacific, Middle East and Africa (MEA), and Europe. The leading market is the United States which held a market share of 16.6% in 2022. Though, the overall North American region held a market share of 28.2% in 2022.
The region is expected to hold a market revenue of US$ 12 billion by the end of 2033. Another reason behind the extensive growth of the cloud telephony solutions and services market in this region is the high competition and new private players in the sector.
Apart from this, Germany held a market share of 9.2% in 2022, while Europe held a market share of 24.3% in 2022. France also grows along with Germany, with a forecasted value of US$ 3.5 billion at a CAGR of 9.8% between 2023 to 2033
Category | By Deployment Mode |
---|---|
Leading Segment | Cloud |
Market Share (2022) | 52..3% |
Category | By Enterprise Size |
---|---|
Leading Segment | Large Enterprise |
Market Share (2022) | 62.2% |
The cloud telephony services market is categorized by deployment, enterprise size, network, application, and industry. These categories are further divided into small segments that expand their channels in multiple market spaces.
These segments perform differently in multiple markets as they have a stronghold in multiple regions. The deployment category is segmented into hosted and cloud, while enterprise size is segmented into small & medium enterprises (SMEs) and large enterprises.
The network category is divided into public switched telephone networks (PSTNs) and voice over internet protocol (VoIP), and the application category holds four segments; conferencing, multi-level IVR, sales & marketing, and customer relationship management (CRM).
By deployment, the FMI study finds that the cloud type of deployment has a massive sales potential through 2033. The adoption of cloud systems is likely to record a CAGR of 9.1% during the forecast period.
Consumer demand for cloud-type deployment is attributed to its characteristics, like easy implementation, secured loops, and more reliability. In the future, sales of cloud-based cloud telephony systems are estimated to grow in proportion to the need for effective communications. This pushes the sales of cloud telephony systems into new markets.
By network, voice over internet protocol (VoIP) is the leading segment in the cloud telephony services market and is expected to hold a key portion in the forecast period. The segment is thriving at a strong CAGR of 14.3% during the forecast period.
The factors behind the growth of this segment are cost-efficiency, better connections, and a user-friendly interface. Though the public switched telephone networks (PSTNs) segment is also likely to grow at a promising CAGR through the forecast period, fueling the overall sales of cloud telephony systems.
The competitive landscape of cloud telephony is diversified and makes the market more exclusive for new players. Old telecommunication giants also release their new updated IP telephony systems that help in communicating with their customers. Vendor companies focus on mergers and collaborations to expand their distribution channels in new areas.
Market Developments
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In 2023, North America is anticipated to hold 34% of the market for cloud telephony services.
Asia-Pacific's market for cloud telephony services is anticipated to increase from USD 12.3 billion in 2023 to USD 27.4 billion by 2033.
In the market for cloud telephony services, China is predicted to experience exponential growth.
The expanding use of cloud computing, the rise in need for mobility, and the demand for scalability are what are driving the sales of cloud telephony services.
The market for cloud telephony services is propelled by the rising popularity of cloud computing and the rising demand for mobility, scalability, security, and analytics.
1. Executive Summary 1.1. Global Market Outlook 1.2. Demand-side Trends 1.3. Supply-side Trends 1.4. Technology Roadmap Analysis 1.5. Analysis and Recommendations 2. Market Overview 2.1. Market Coverage / Taxonomy 2.2. Market Definition / Scope / Limitations 3. Market Background 3.1. Market Dynamics 3.1.1. Drivers 3.1.2. Restraints 3.1.3. Opportunity 3.1.4. Trends 3.2. Scenario Forecast 3.2.1. Demand in Optimistic Scenario 3.2.2. Demand in Likely Scenario 3.2.3. Demand in Conservative Scenario 3.3. Opportunity Map Analysis 3.4. Investment Feasibility Matrix 3.5. PESTLE and Porter’s Analysis 3.6. Regulatory Landscape 3.6.1. By Key Regions 3.6.2. By Key Countries 3.7. Regional Parent Market Outlook 4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033 4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022 4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033 4.2.1. Y-o-Y Growth Trend Analysis 4.2.2. Absolute $ Opportunity Analysis 5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment 5.1. Introduction / Key Findings 5.2. Historical Market Size Value (US$ Million) Analysis By Deployment, 2018 to 2022 5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment, 2023 to 2033 5.3.1. Hosted 5.3.2. Cloud 5.4. Y-o-Y Growth Trend Analysis By Deployment, 2018 to 2022 5.5. Absolute $ Opportunity Analysis By Deployment, 2023 to 2033 6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size 6.1. Introduction / Key Findings 6.2. Historical Market Size Value (US$ Million) Analysis By Enterprise Size, 2018 to 2022 6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033 6.3.1. Small & Medium Enterprise (SMEs) 6.3.2. Large Enterprises 6.4. Y-o-Y Growth Trend Analysis By Enterprise Size, 2018 to 2022 6.5. Absolute $ Opportunity Analysis By Enterprise Size, 2023 to 2033 7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Network 7.1. Introduction / Key Findings 7.2. Historical Market Size Value (US$ Million) Analysis By Network , 2018 to 2022 7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Network , 2023 to 2033 7.3.1. Public Switched Telephone Networks (PSTNs) 7.3.2. Voice over Internet Protocol (VoIP) 7.4. Y-o-Y Growth Trend Analysis By Network , 2018 to 2022 7.5. Absolute $ Opportunity Analysis By Network , 2023 to 2033 8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Application 8.1. Introduction / Key Findings 8.2. Historical Market Size Value (US$ Million) Analysis By Application, 2018 to 2022 8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Application, 2023 to 2033 8.3.1. Conferencing 8.3.2. Multi-level IVR 8.3.3. Sales & Marketing 8.3.4. Customer Relationship Management (CRM) 8.4. Y-o-Y Growth Trend Analysis By Application, 2018 to 2022 8.5. Absolute $ Opportunity Analysis By Application, 2023 to 2033 9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry 9.1. Introduction / Key Findings 9.2. Historical Market Size Value (US$ Million) Analysis By Industry, 2018 to 2022 9.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry, 2023 to 2033 9.3.1. BFSI 9.3.2. Education 9.3.3. Government 9.3.4. Healthcare 9.3.5. Media & Entertainment 9.3.6. Retail 9.3.7. Telecom & IT 9.4. Y-o-Y Growth Trend Analysis By Industry, 2018 to 2022 9.5. Absolute $ Opportunity Analysis By Industry, 2023 to 2033 10. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region 10.1. Introduction 10.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022 10.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033 10.3.1. North America 10.3.2. Latin America 10.3.3. Europe 10.3.4. South Asia 10.3.5. East Asia 10.3.6. Oceania 10.3.7. MEA 10.4. Market Attractiveness Analysis By Region 11. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022 11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033 11.2.1. By Country 11.2.1.1. The USA 11.2.1.2. Canada 11.2.2. By Deployment 11.2.3. By Enterprise Size 11.2.4. By Network 11.2.5. By Application 11.2.6. By Industry 11.3. Market Attractiveness Analysis 11.3.1. By Country 11.3.2. By Deployment 11.3.3. By Enterprise Size 11.3.4. By Network 11.3.5. By Application 11.3.6. By Industry 11.4. Key Takeaways 12. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022 12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033 12.2.1. By Country 12.2.1.1. Brazil 12.2.1.2. Mexico 12.2.1.3. Rest of Latin America 12.2.2. By Deployment 12.2.3. By Enterprise Size 12.2.4. By Network 12.2.5. By Application 12.2.6. By Industry 12.3. Market Attractiveness Analysis 12.3.1. By Country 12.3.2. By Deployment 12.3.3. By Enterprise Size 12.3.4. By Network 12.3.5. By Application 12.3.6. By Industry 12.4. Key Takeaways 13. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022 13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033 13.2.1. By Country 13.2.1.1. Germany 13.2.1.2. United Kingdom 13.2.1.3. France 13.2.1.4. Spain 13.2.1.5. Italy 13.2.1.6. Rest of Europe 13.2.2. By Deployment 13.2.3. By Enterprise Size 13.2.4. By Network 13.2.5. By Application 13.2.6. By Industry 13.3. Market Attractiveness Analysis 13.3.1. By Country 13.3.2. By Deployment 13.3.3. By Enterprise Size 13.3.4. By Network 13.3.5. By Application 13.3.6. By Industry 13.4. Key Takeaways 14. South Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022 14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033 14.2.1. By Country 14.2.1.1. India 14.2.1.2. Malaysia 14.2.1.3. Singapore 14.2.1.4. Thailand 14.2.1.5. Rest of South Asia 14.2.2. By Deployment 14.2.3. By Enterprise Size 14.2.4. By Network 14.2.5. By Application 14.2.6. By Industry 14.3. Market Attractiveness Analysis 14.3.1. By Country 14.3.2. By Deployment 14.3.3. By Enterprise Size 14.3.4. By Network 14.3.5. By Application 14.3.6. By Industry 14.4. Key Takeaways 15. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022 15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033 15.2.1. By Country 15.2.1.1. China 15.2.1.2. Japan 15.2.1.3. South Korea 15.2.2. By Deployment 15.2.3. By Enterprise Size 15.2.4. By Network 15.2.5. By Application 15.2.6. By Industry 15.3. Market Attractiveness Analysis 15.3.1. By Country 15.3.2. By Deployment 15.3.3. By Enterprise Size 15.3.4. By Network 15.3.5. By Application 15.3.6. By Industry 15.4. Key Takeaways 16. Oceania Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 16.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022 16.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033 16.2.1. By Country 16.2.1.1. Australia 16.2.1.2. New Zealand 16.2.2. By Deployment 16.2.3. By Enterprise Size 16.2.4. By Network 16.2.5. By Application 16.2.6. By Industry 16.3. Market Attractiveness Analysis 16.3.1. By Country 16.3.2. By Deployment 16.3.3. By Enterprise Size 16.3.4. By Network 16.3.5. By Application 16.3.6. By Industry 16.4. Key Takeaways 17. MEA Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 17.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022 17.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033 17.2.1. By Country 17.2.1.1. GCC Countries 17.2.1.2. South Africa 17.2.1.3. Israel 17.2.1.4. Rest of MEA 17.2.2. By Deployment 17.2.3. By Enterprise Size 17.2.4. By Network 17.2.5. By Application 17.2.6. By Industry 17.3. Market Attractiveness Analysis 17.3.1. By Country 17.3.2. By Deployment 17.3.3. By Enterprise Size 17.3.4. By Network 17.3.5. By Application 17.3.6. By Industry 17.4. Key Takeaways 18. Key Countries Market Analysis 18.1. USA 18.1.1. Pricing Analysis 18.1.2. Market Share Analysis, 2022 18.1.2.1. By Deployment 18.1.2.2. By Enterprise Size 18.1.2.3. By Network 18.1.2.4. By Application 18.1.2.5. By Industry 18.2. Canada 18.2.1. Pricing Analysis 18.2.2. Market Share Analysis, 2022 18.2.2.1. By Deployment 18.2.2.2. By Enterprise Size 18.2.2.3. By Network 18.2.2.4. By Application 18.2.2.5. By Industry 18.3. Brazil 18.3.1. Pricing Analysis 18.3.2. Market Share Analysis, 2022 18.3.2.1. By Deployment 18.3.2.2. By Enterprise Size 18.3.2.3. By Network 18.3.2.4. By Application 18.3.2.5. By Industry 18.4. Mexico 18.4.1. Pricing Analysis 18.4.2. Market Share Analysis, 2022 18.4.2.1. By Deployment 18.4.2.2. By Enterprise Size 18.4.2.3. By Network 18.4.2.4. By Application 18.4.2.5. By Industry 18.5. Germany 18.5.1. Pricing Analysis 18.5.2. Market Share Analysis, 2022 18.5.2.1. By Deployment 18.5.2.2. By Enterprise Size 18.5.2.3. By Network 18.5.2.4. By Application 18.5.2.5. By Industry 18.6. United Kingdom 18.6.1. Pricing Analysis 18.6.2. Market Share Analysis, 2022 18.6.2.1. By Deployment 18.6.2.2. By Enterprise Size 18.6.2.3. By Network 18.6.2.4. By Application 18.6.2.5. By Industry 18.7. France 18.7.1. Pricing Analysis 18.7.2. Market Share Analysis, 2022 18.7.2.1. By Deployment 18.7.2.2. By Enterprise Size 18.7.2.3. By Network 18.7.2.4. By Application 18.7.2.5. By Industry 18.8. Spain 18.8.1. Pricing Analysis 18.8.2. Market Share Analysis, 2022 18.8.2.1. By Deployment 18.8.2.2. By Enterprise Size 18.8.2.3. By Network 18.8.2.4. By Application 18.8.2.5. By Industry 18.9. Italy 18.9.1. Pricing Analysis 18.9.2. Market Share Analysis, 2022 18.9.2.1. By Deployment 18.9.2.2. By Enterprise Size 18.9.2.3. By Network 18.9.2.4. By Application 18.9.2.5. By Industry 18.10. India 18.10.1. Pricing Analysis 18.10.2. Market Share Analysis, 2022 18.10.2.1. By Deployment 18.10.2.2. By Enterprise Size 18.10.2.3. By Network 18.10.2.4. By Application 18.10.2.5. By Industry 18.11. Malaysia 18.11.1. Pricing Analysis 18.11.2. Market Share Analysis, 2022 18.11.2.1. By Deployment 18.11.2.2. By Enterprise Size 18.11.2.3. By Network 18.11.2.4. By Application 18.11.2.5. By Industry 18.12. Singapore 18.12.1. Pricing Analysis 18.12.2. Market Share Analysis, 2022 18.12.2.1. By Deployment 18.12.2.2. By Enterprise Size 18.12.2.3. By Network 18.12.2.4. By Application 18.12.2.5. By Industry 18.13. Thailand 18.13.1. Pricing Analysis 18.13.2. Market Share Analysis, 2022 18.13.2.1. By Deployment 18.13.2.2. By Enterprise Size 18.13.2.3. By Network 18.13.2.4. By Application 18.13.2.5. By Industry 18.14. China 18.14.1. Pricing Analysis 18.14.2. Market Share Analysis, 2022 18.14.2.1. By Deployment 18.14.2.2. By Enterprise Size 18.14.2.3. By Network 18.14.2.4. By Application 18.14.2.5. By Industry 18.15. Japan 18.15.1. Pricing Analysis 18.15.2. Market Share Analysis, 2022 18.15.2.1. By Deployment 18.15.2.2. By Enterprise Size 18.15.2.3. By Network 18.15.2.4. By Application 18.15.2.5. By Industry 18.16. South Korea 18.16.1. Pricing Analysis 18.16.2. Market Share Analysis, 2022 18.16.2.1. By Deployment 18.16.2.2. By Enterprise Size 18.16.2.3. By Network 18.16.2.4. By Application 18.16.2.5. By Industry 18.17. Australia 18.17.1. Pricing Analysis 18.17.2. Market Share Analysis, 2022 18.17.2.1. By Deployment 18.17.2.2. By Enterprise Size 18.17.2.3. By Network 18.17.2.4. By Application 18.17.2.5. By Industry 18.18. New Zealand 18.18.1. Pricing Analysis 18.18.2. Market Share Analysis, 2022 18.18.2.1. By Deployment 18.18.2.2. By Enterprise Size 18.18.2.3. By Network 18.18.2.4. By Application 18.18.2.5. By Industry 18.19. GCC Countries 18.19.1. Pricing Analysis 18.19.2. Market Share Analysis, 2022 18.19.2.1. By Deployment 18.19.2.2. By Enterprise Size 18.19.2.3. By Network 18.19.2.4. By Application 18.19.2.5. By Industry 18.20. South Africa 18.20.1. Pricing Analysis 18.20.2. Market Share Analysis, 2022 18.20.2.1. By Deployment 18.20.2.2. By Enterprise Size 18.20.2.3. By Network 18.20.2.4. By Application 18.20.2.5. By Industry 18.21. Israel 18.21.1. Pricing Analysis 18.21.2. Market Share Analysis, 2022 18.21.2.1. By Deployment 18.21.2.2. By Enterprise Size 18.21.2.3. By Network 18.21.2.4. By Application 18.21.2.5. By Industry 19. Market Structure Analysis 19.1. Competition Dashboard 19.2. Competition Benchmarking 19.3. Market Share Analysis of Top Players 19.3.1. By Regional 19.3.2. By Deployment 19.3.3. By Enterprise Size 19.3.4. By Network 19.3.5. By Application 19.3.6. By Industry 20. Competition Analysis 20.1. Competition Deep Dive 20.1.1. DIALPAD 20.1.1.1. Overview 20.1.1.2. Product Portfolio 20.1.1.3. Profitability by Market Segments 20.1.1.4. Sales Footprint 20.1.1.5. Strategy Overview 20.1.1.5.1. Marketing Strategy 20.1.2. Broad Soft 20.1.2.1. Overview 20.1.2.2. Product Portfolio 20.1.2.3. Profitability by Market Segments 20.1.2.4. Sales Footprint 20.1.2.5. Strategy Overview 20.1.2.5.1. Marketing Strategy 20.1.3. Exotel Tech com Pvt 20.1.3.1. Overview 20.1.3.2. Product Portfolio 20.1.3.3. Profitability by Market Segments 20.1.3.4. Sales Footprint 20.1.3.5. Strategy Overview 20.1.3.5.1. Marketing Strategy 20.1.4. Vox Telecom 20.1.4.1. Overview 20.1.4.2. Product Portfolio 20.1.4.3. Profitability by Market Segments 20.1.4.4. Sales Footprint 20.1.4.5. Strategy Overview 20.1.4.5.1. Marketing Strategy 20.1.5. Vonage Intermedia.net 20.1.5.1. Overview 20.1.5.2. Product Portfolio 20.1.5.3. Profitability by Market Segments 20.1.5.4. Sales Footprint 20.1.5.5. Strategy Overview 20.1.5.5.1. Marketing Strategy 20.1.6. Singtel 20.1.6.1. Overview 20.1.6.2. Product Portfolio 20.1.6.3. Profitability by Market Segments 20.1.6.4. Sales Footprint 20.1.6.5. Strategy Overview 20.1.6.5.1. Marketing Strategy 20.1.7. AVOXI 20.1.7.1. Overview 20.1.7.2. Product Portfolio 20.1.7.3. Profitability by Market Segments 20.1.7.4. Sales Footprint 20.1.7.5. Strategy Overview 20.1.7.5.1. Marketing Strategy 20.1.8. Knowlarity Communications Pvt Ltd 20.1.8.1. Overview 20.1.8.2. Product Portfolio 20.1.8.3. Profitability by Market Segments 20.1.8.4. Sales Footprint 20.1.8.5. Strategy Overview 20.1.8.5.1. Marketing Strategy 20.1.9. PortaOne 20.1.9.1. Overview 20.1.9.2. Product Portfolio 20.1.9.3. Profitability by Market Segments 20.1.9.4. Sales Footprint 20.1.9.5. Strategy Overview 20.1.9.5.1. Marketing Strategy 20.1.10. Cisco Systems 20.1.10.1. Overview 20.1.10.2. Product Portfolio 20.1.10.3. Profitability by Market Segments 20.1.10.4. Sales Footprint 20.1.10.5. Strategy Overview 20.1.10.5.1. Marketing Strategy 20.1.11. Mitel Networks Corporation 20.1.11.1. Overview 20.1.11.2. Product Portfolio 20.1.11.3. Profitability by Market Segments 20.1.11.4. Sales Footprint 20.1.11.5. Strategy Overview 20.1.11.5.1. Marketing Strategy 21. Assumptions & Acronyms Used 22. Research Methodology
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