Cloud Telephony Services Market Outlook

The cloud telephony services market is expected to expand its roots at a steady CAGR of 9.7% during the forecast period. The market is likely to hold a revenue of US$ 22.8 billion in 2023 while it is anticipated to cross a value of US$ 57.6 billion by 2033.

Increasing adoption of cloud-based solutions and advanced technologies like AI, ML, and IoT integrating with corporate spaces making it feasible to communicate with the end-users and customers effectively.

Enhancing the storage space, flexibility, scalability, and 24/7 availability, cloud telephony solutions help companies in improving their operations. The system works on multiple networks and voice over internet protocol (VoIP) phone systems and switched telephone networks (PSTNs), streamlining business communications alongside.

The high use of cloud telephony has also enhanced the customer experience in the crucial times of pandemics when telephonic support is possible. Corporate spaces also have installed these systems to increase effective communication among themselves as operations have shifted to the online medium.

Attribute Details
Cloud Telephony Services Market CAGR (2023 to 2033) 9.7%
Cloud Telephony Services Market Size (2023) US$ 22.8 billion
Cloud Telephony Services Market Size (2033) US$ 57.6 billion

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What are the Key Drivers and Restraints for the Growth of the Cloud Telephony Services Market?

As new components add up in the corporate structure along with the rising need for better and effective customer support, demand for cloud telephony systems rises excessively.

Key factors that help the cloud telephony services market in its growth are the increased need for telecommunication solutions, better feedback and response system, and remote working.

The ongoing trend in the market shows that small and medium-sized businesses seek telecommunication solutions in order to disseminate information regarding their products and services to market themselves. This being the key reason for the market’s growth is the transformation from traditional phones to IP telephony services that provide better connectivity and bandwidth to the telecom vendors.

Migration from the old telephone lines to IP Telephony systems has increased the ROI in a lot of corporate spaces.

This has helped the vendors in marketing their products in new markets, pushing the sales of cloud telephony services. This made cloud telephony services a better and more efficient way to communicate and connect. Another factor fueling the market is the high penetration of mobile phones that has fastened the migration from regular lines to ISDN and PSTN.

It provides better scalability, better user interface, flexibility, and 24/7 availability or support. It gives small and medium business owners an easy and subtle way to be connected with their customers.

Owing to its call reporting and tracking system, cloud telephony has becomes a better and more technologically advanced way to communicate. Therefore, companies are now focusing on creating awareness about the services and launching new products that work well with the advanced technology available. For instance, brands now launch products that come with multiple connectivity features like the Internet of Things (IoT).

Customer behavior and concern over data privacy and security are restraining the growth of the market. The market declines as big corporations set up their private networks restraining the demand for cloud telephony services.

The need for more investment in small and medium enterprises is also hassling the growth of the cloud telephony services market. As covid-19 destroyed multiple companies’ basic structures and finance systems, companies now try to invest in fixing the damage. This restricts them from investing in the telecommunications department of their workspace.

Country-wise Insights

Countries Revenue Share % (2023)
United States 16.6%
Germany 9.2%
Japan 6.2%
Australia 2.3%
Countries CAGR % (2023 to 2033)
China 8.6%
India 11.5%
United Kingdom 9.1%

The cloud telephony services market is divided into regions; North America, Latin America, Asia Pacific, Middle East and Africa (MEA), and Europe. The leading market is the United States which held a market share of 16.6% in 2022. Though, the overall North American region held a market share of 28.2% in 2022.

The region is expected to hold a market revenue of US$ 12 billion by the end of 2033. Another reason behind the extensive growth of the cloud telephony solutions and services market in this region is the high competition and new private players in the sector.

Apart from this, Germany held a market share of 9.2% in 2022, while Europe held a market share of 24.3% in 2022. France also grows along with Germany, with a forecasted value of US$ 3.5 billion at a CAGR of 9.8% between 2023 to 2033

Key Regional Trends

  • The United States held a substantial portion of the cloud telephony services market, with a market share of 16.6% in 2022.
  • Germany is the leading market in Europe, while France is the second top market for cloud telephony services, with a CAGR of 9.8% between (2023 and 2033).
  • Efficient communication with the customers, better ROI, and efficient costs provided by the cloud telephony industry in European countries like Germany and France are pushing the demand for cloud telephony systems in the region.
Sudip Saha
Sudip Saha

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Category-wise Landscape

Category By Deployment Mode
Leading Segment Cloud
Market Share (2022) 52..3%
Category By Enterprise Size
Leading Segment Large Enterprise
Market Share (2022) 62.2%

The cloud telephony services market is categorized by deployment, enterprise size, network, application, and industry. These categories are further divided into small segments that expand their channels in multiple market spaces.

These segments perform differently in multiple markets as they have a stronghold in multiple regions. The deployment category is segmented into hosted and cloud, while enterprise size is segmented into small & medium enterprises (SMEs) and large enterprises.

The network category is divided into public switched telephone networks (PSTNs) and voice over internet protocol (VoIP), and the application category holds four segments; conferencing, multi-level IVR, sales & marketing, and customer relationship management (CRM).

Which Segment is likely to Lead the Cloud Telephony Services Market by Deployment?

By deployment, the FMI study finds that the cloud type of deployment has a massive sales potential through 2033. The adoption of cloud systems is likely to record a CAGR of 9.1% during the forecast period.

Consumer demand for cloud-type deployment is attributed to its characteristics, like easy implementation, secured loops, and more reliability. In the future, sales of cloud-based cloud telephony systems are estimated to grow in proportion to the need for effective communications. This pushes the sales of cloud telephony systems into new markets.

Which Segment is likely to Lead the Cloud Telephony Services Market by Network?

By network, voice over internet protocol (VoIP) is the leading segment in the cloud telephony services market and is expected to hold a key portion in the forecast period. The segment is thriving at a strong CAGR of 14.3% during the forecast period.

The factors behind the growth of this segment are cost-efficiency, better connections, and a user-friendly interface. Though the public switched telephone networks (PSTNs) segment is also likely to grow at a promising CAGR through the forecast period, fueling the overall sales of cloud telephony systems.

Competition Scenario

The competitive landscape of cloud telephony is diversified and makes the market more exclusive for new players. Old telecommunication giants also release their new updated IP telephony systems that help in communicating with their customers. Vendor companies focus on mergers and collaborations to expand their distribution channels in new areas.

Market Developments

  • Avoxi launched its upgraded cloud-hosted PBX, which offers easy-to-use software to manage your team, calls, and routing. This pushes the sales of cloud telephony systems worldwide.
  • Cisco’s broad works introduced its new platform, providing enterprise-level performance and full PBX functionality in the cloud. Supporting hunt-group and auto-attendant and fueling the sales of cloud telephony systems.
  • DIALPAD has launched its AI-based platform that provides a better telecommunication loop, helping them optimize other components. Such platforms fuel the sales of cloud telephony systems.
  • DIALPAD has launched its cloud phone systems for SMBs and enterprises. The system doesn't only come with a VoIP phone system but also SMS/MMS and texts. This system is integrated within the systems that secure each operation.

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Key Players

  • 8x8 Inc.
  • Avoxi
  • BroadSoft
  • Cisco System Inc
  • DIALPAD

Key Segments Covered

By Deployment:

  • Hosted
  • Cloud

By Enterprise Size:

  • Small & Medium Enterprise (SMEs)
  • Large Enterprises

By Network:

  • Public Switched Telephone Networks (PSTNs)
  • Voice over Internet Protocol (VoIP)

By Application:

  • Conferencing
  • Multi-level IVR
  • Sales & Marketing
  • Customer Relationship Management (CRM)

By Industry:

  • Banking, Financial Institutions, and Insurance (BFSI)
  • Education
  • Government
  • Healthcare
  • Media & Entertainment
  • Retail
  • Telecom & IT

Key Regions Covered:

  • North America
    • United States
    • Canada
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Spain
    • Russia
    • Rest of Europe
  • Japan
  • Asia Pacific Excluding Japan
    • China
    • India
    • Malaysia
    • Singapore
    • Australia
    • Rest of Asia Pacific Excluding Japan (APEJ)
  • The Middle East and Africa
    • GCC Countries
    • Israel
    • South Africa
    • Middle East and Africa (MEA)

Frequently Asked Questions

What is North America's expected share in 2023 of Cloud Telephony Services Market?

In 2023, North America is anticipated to hold 34% of the market for cloud telephony services.

How Big will the market be Asia-Pacific in 2023/2033 of Cloud Telephony Services Market?

Asia-Pacific's market for cloud telephony services is anticipated to increase from USD 12.3 billion in 2023 to USD 27.4 billion by 2033.

Which Country is Set to Register Exponential Growth in Cloud Telephony Services Market?

In the market for cloud telephony services, China is predicted to experience exponential growth.

What Drives Sales of Cloud Telephony Services Market?

The expanding use of cloud computing, the rise in need for mobility, and the demand for scalability are what are driving the sales of cloud telephony services.

What Key Trends are Driving the Cloud Telephony Services Market?

The market for cloud telephony services is propelled by the rising popularity of cloud computing and the rising demand for mobility, scalability, security, and analytics.

Table of Content
1. Executive Summary
    1.1. Global Market Outlook
    1.2. Demand-side Trends
    1.3. Supply-side Trends
    1.4. Technology Roadmap Analysis
    1.5. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Market Background
    3.1. Market Dynamics
        3.1.1. Drivers
        3.1.2. Restraints
        3.1.3. Opportunity
        3.1.4. Trends
    3.2. Scenario Forecast
        3.2.1. Demand in Optimistic Scenario
        3.2.2. Demand in Likely Scenario
        3.2.3. Demand in Conservative Scenario
    3.3. Opportunity Map Analysis
    3.4. Investment Feasibility Matrix
    3.5. PESTLE and Porter’s Analysis
    3.6. Regulatory Landscape
        3.6.1. By Key Regions
        3.6.2. By Key Countries
    3.7. Regional Parent Market Outlook
4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033
    4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022
    4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
        4.2.1. Y-o-Y Growth Trend Analysis
        4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment
    5.1. Introduction / Key Findings
    5.2. Historical Market Size Value (US$ Million) Analysis By Deployment, 2018 to 2022
    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment, 2023 to 2033
        5.3.1. Hosted
        5.3.2. Cloud
    5.4. Y-o-Y Growth Trend Analysis By Deployment, 2018 to 2022
    5.5. Absolute $ Opportunity Analysis By Deployment, 2023 to 2033
6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
    6.1. Introduction / Key Findings
    6.2. Historical Market Size Value (US$ Million) Analysis By Enterprise Size, 2018 to 2022
    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033
        6.3.1. Small & Medium Enterprise (SMEs)
        6.3.2. Large Enterprises
    6.4. Y-o-Y Growth Trend Analysis By Enterprise Size, 2018 to 2022
    6.5. Absolute $ Opportunity Analysis By Enterprise Size, 2023 to 2033
7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Network
    7.1. Introduction / Key Findings
    7.2. Historical Market Size Value (US$ Million) Analysis By Network , 2018 to 2022
    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Network , 2023 to 2033
        7.3.1. Public Switched Telephone Networks (PSTNs)
        7.3.2. Voice over Internet Protocol (VoIP)
    7.4. Y-o-Y Growth Trend Analysis By Network , 2018 to 2022
    7.5. Absolute $ Opportunity Analysis By Network , 2023 to 2033
8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Application
    8.1. Introduction / Key Findings
    8.2. Historical Market Size Value (US$ Million) Analysis By Application, 2018 to 2022
    8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Application, 2023 to 2033
        8.3.1. Conferencing
        8.3.2. Multi-level IVR
        8.3.3. Sales & Marketing
        8.3.4. Customer Relationship Management (CRM)
    8.4. Y-o-Y Growth Trend Analysis By Application, 2018 to 2022
    8.5. Absolute $ Opportunity Analysis By Application, 2023 to 2033
9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry
    9.1. Introduction / Key Findings
    9.2. Historical Market Size Value (US$ Million) Analysis By Industry, 2018 to 2022
    9.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry, 2023 to 2033
        9.3.1. BFSI
        9.3.2. Education
        9.3.3. Government
        9.3.4. Healthcare
        9.3.5. Media & Entertainment
        9.3.6. Retail
        9.3.7. Telecom & IT
    9.4. Y-o-Y Growth Trend Analysis By Industry, 2018 to 2022
    9.5. Absolute $ Opportunity Analysis By Industry, 2023 to 2033
10. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region
    10.1. Introduction
    10.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022
    10.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033
        10.3.1. North America
        10.3.2. Latin America
        10.3.3. Europe
        10.3.4. South Asia
        10.3.5. East Asia
        10.3.6. Oceania
        10.3.7. MEA
    10.4. Market Attractiveness Analysis By Region
11. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        11.2.1. By Country
            11.2.1.1. The USA
            11.2.1.2. Canada
        11.2.2. By Deployment
        11.2.3. By Enterprise Size
        11.2.4. By Network
        11.2.5. By Application
        11.2.6. By Industry
    11.3. Market Attractiveness Analysis
        11.3.1. By Country
        11.3.2. By Deployment
        11.3.3. By Enterprise Size
        11.3.4. By Network
        11.3.5. By Application
        11.3.6. By Industry
    11.4. Key Takeaways
12. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        12.2.1. By Country
            12.2.1.1. Brazil
            12.2.1.2. Mexico
            12.2.1.3. Rest of Latin America
        12.2.2. By Deployment
        12.2.3. By Enterprise Size
        12.2.4. By Network
        12.2.5. By Application
        12.2.6. By Industry
    12.3. Market Attractiveness Analysis
        12.3.1. By Country
        12.3.2. By Deployment
        12.3.3. By Enterprise Size
        12.3.4. By Network
        12.3.5. By Application
        12.3.6. By Industry
    12.4. Key Takeaways
13. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        13.2.1. By Country
            13.2.1.1. Germany
            13.2.1.2. United Kingdom
            13.2.1.3. France
            13.2.1.4. Spain
            13.2.1.5. Italy
            13.2.1.6. Rest of Europe
        13.2.2. By Deployment
        13.2.3. By Enterprise Size
        13.2.4. By Network
        13.2.5. By Application
        13.2.6. By Industry
    13.3. Market Attractiveness Analysis
        13.3.1. By Country
        13.3.2. By Deployment
        13.3.3. By Enterprise Size
        13.3.4. By Network
        13.3.5. By Application
        13.3.6. By Industry
    13.4. Key Takeaways
14. South Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        14.2.1. By Country
            14.2.1.1. India
            14.2.1.2. Malaysia
            14.2.1.3. Singapore
            14.2.1.4. Thailand
            14.2.1.5. Rest of South Asia
        14.2.2. By Deployment
        14.2.3. By Enterprise Size
        14.2.4. By Network
        14.2.5. By Application
        14.2.6. By Industry
    14.3. Market Attractiveness Analysis
        14.3.1. By Country
        14.3.2. By Deployment
        14.3.3. By Enterprise Size
        14.3.4. By Network
        14.3.5. By Application
        14.3.6. By Industry
    14.4. Key Takeaways
15. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        15.2.1. By Country
            15.2.1.1. China
            15.2.1.2. Japan
            15.2.1.3. South Korea
        15.2.2. By Deployment
        15.2.3. By Enterprise Size
        15.2.4. By Network
        15.2.5. By Application
        15.2.6. By Industry
    15.3. Market Attractiveness Analysis
        15.3.1. By Country
        15.3.2. By Deployment
        15.3.3. By Enterprise Size
        15.3.4. By Network
        15.3.5. By Application
        15.3.6. By Industry
    15.4. Key Takeaways
16. Oceania Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    16.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    16.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        16.2.1. By Country
            16.2.1.1. Australia
            16.2.1.2. New Zealand
        16.2.2. By Deployment
        16.2.3. By Enterprise Size
        16.2.4. By Network
        16.2.5. By Application
        16.2.6. By Industry
    16.3. Market Attractiveness Analysis
        16.3.1. By Country
        16.3.2. By Deployment
        16.3.3. By Enterprise Size
        16.3.4. By Network
        16.3.5. By Application
        16.3.6. By Industry
    16.4. Key Takeaways
17. MEA Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
    17.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    17.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        17.2.1. By Country
            17.2.1.1. GCC Countries
            17.2.1.2. South Africa
            17.2.1.3. Israel
            17.2.1.4. Rest of MEA
        17.2.2. By Deployment
        17.2.3. By Enterprise Size
        17.2.4. By Network
        17.2.5. By Application
        17.2.6. By Industry
    17.3. Market Attractiveness Analysis
        17.3.1. By Country
        17.3.2. By Deployment
        17.3.3. By Enterprise Size
        17.3.4. By Network
        17.3.5. By Application
        17.3.6. By Industry
    17.4. Key Takeaways
18. Key Countries Market Analysis
    18.1. USA
        18.1.1. Pricing Analysis
        18.1.2. Market Share Analysis, 2022
            18.1.2.1. By Deployment
            18.1.2.2. By Enterprise Size
            18.1.2.3. By Network
            18.1.2.4. By Application
            18.1.2.5. By Industry
    18.2. Canada
        18.2.1. Pricing Analysis
        18.2.2. Market Share Analysis, 2022
            18.2.2.1. By Deployment
            18.2.2.2. By Enterprise Size
            18.2.2.3. By Network
            18.2.2.4. By Application
            18.2.2.5. By Industry
    18.3. Brazil
        18.3.1. Pricing Analysis
        18.3.2. Market Share Analysis, 2022
            18.3.2.1. By Deployment
            18.3.2.2. By Enterprise Size
            18.3.2.3. By Network
            18.3.2.4. By Application
            18.3.2.5. By Industry
    18.4. Mexico
        18.4.1. Pricing Analysis
        18.4.2. Market Share Analysis, 2022
            18.4.2.1. By Deployment
            18.4.2.2. By Enterprise Size
            18.4.2.3. By Network
            18.4.2.4. By Application
            18.4.2.5. By Industry
    18.5. Germany
        18.5.1. Pricing Analysis
        18.5.2. Market Share Analysis, 2022
            18.5.2.1. By Deployment
            18.5.2.2. By Enterprise Size
            18.5.2.3. By Network
            18.5.2.4. By Application
            18.5.2.5. By Industry
    18.6. United Kingdom
        18.6.1. Pricing Analysis
        18.6.2. Market Share Analysis, 2022
            18.6.2.1. By Deployment
            18.6.2.2. By Enterprise Size
            18.6.2.3. By Network
            18.6.2.4. By Application
            18.6.2.5. By Industry
    18.7. France
        18.7.1. Pricing Analysis
        18.7.2. Market Share Analysis, 2022
            18.7.2.1. By Deployment
            18.7.2.2. By Enterprise Size
            18.7.2.3. By Network
            18.7.2.4. By Application
            18.7.2.5. By Industry
    18.8. Spain
        18.8.1. Pricing Analysis
        18.8.2. Market Share Analysis, 2022
            18.8.2.1. By Deployment
            18.8.2.2. By Enterprise Size
            18.8.2.3. By Network
            18.8.2.4. By Application
            18.8.2.5. By Industry
    18.9. Italy
        18.9.1. Pricing Analysis
        18.9.2. Market Share Analysis, 2022
            18.9.2.1. By Deployment
            18.9.2.2. By Enterprise Size
            18.9.2.3. By Network
            18.9.2.4. By Application
            18.9.2.5. By Industry
    18.10. India
        18.10.1. Pricing Analysis
        18.10.2. Market Share Analysis, 2022
            18.10.2.1. By Deployment
            18.10.2.2. By Enterprise Size
            18.10.2.3. By Network
            18.10.2.4. By Application
            18.10.2.5. By Industry
    18.11. Malaysia
        18.11.1. Pricing Analysis
        18.11.2. Market Share Analysis, 2022
            18.11.2.1. By Deployment
            18.11.2.2. By Enterprise Size
            18.11.2.3. By Network
            18.11.2.4. By Application
            18.11.2.5. By Industry
    18.12. Singapore
        18.12.1. Pricing Analysis
        18.12.2. Market Share Analysis, 2022
            18.12.2.1. By Deployment
            18.12.2.2. By Enterprise Size
            18.12.2.3. By Network
            18.12.2.4. By Application
            18.12.2.5. By Industry
    18.13. Thailand
        18.13.1. Pricing Analysis
        18.13.2. Market Share Analysis, 2022
            18.13.2.1. By Deployment
            18.13.2.2. By Enterprise Size
            18.13.2.3. By Network
            18.13.2.4. By Application
            18.13.2.5. By Industry
    18.14. China
        18.14.1. Pricing Analysis
        18.14.2. Market Share Analysis, 2022
            18.14.2.1. By Deployment
            18.14.2.2. By Enterprise Size
            18.14.2.3. By Network
            18.14.2.4. By Application
            18.14.2.5. By Industry
    18.15. Japan
        18.15.1. Pricing Analysis
        18.15.2. Market Share Analysis, 2022
            18.15.2.1. By Deployment
            18.15.2.2. By Enterprise Size
            18.15.2.3. By Network
            18.15.2.4. By Application
            18.15.2.5. By Industry
    18.16. South Korea
        18.16.1. Pricing Analysis
        18.16.2. Market Share Analysis, 2022
            18.16.2.1. By Deployment
            18.16.2.2. By Enterprise Size
            18.16.2.3. By Network
            18.16.2.4. By Application
            18.16.2.5. By Industry
    18.17. Australia
        18.17.1. Pricing Analysis
        18.17.2. Market Share Analysis, 2022
            18.17.2.1. By Deployment
            18.17.2.2. By Enterprise Size
            18.17.2.3. By Network
            18.17.2.4. By Application
            18.17.2.5. By Industry
    18.18. New Zealand
        18.18.1. Pricing Analysis
        18.18.2. Market Share Analysis, 2022
            18.18.2.1. By Deployment
            18.18.2.2. By Enterprise Size
            18.18.2.3. By Network
            18.18.2.4. By Application
            18.18.2.5. By Industry
    18.19. GCC Countries
        18.19.1. Pricing Analysis
        18.19.2. Market Share Analysis, 2022
            18.19.2.1. By Deployment
            18.19.2.2. By Enterprise Size
            18.19.2.3. By Network
            18.19.2.4. By Application
            18.19.2.5. By Industry
    18.20. South Africa
        18.20.1. Pricing Analysis
        18.20.2. Market Share Analysis, 2022
            18.20.2.1. By Deployment
            18.20.2.2. By Enterprise Size
            18.20.2.3. By Network
            18.20.2.4. By Application
            18.20.2.5. By Industry
    18.21. Israel
        18.21.1. Pricing Analysis
        18.21.2. Market Share Analysis, 2022
            18.21.2.1. By Deployment
            18.21.2.2. By Enterprise Size
            18.21.2.3. By Network
            18.21.2.4. By Application
            18.21.2.5. By Industry
19. Market Structure Analysis
    19.1. Competition Dashboard
    19.2. Competition Benchmarking
    19.3. Market Share Analysis of Top Players
        19.3.1. By Regional
        19.3.2. By Deployment
        19.3.3. By Enterprise Size
        19.3.4. By Network
        19.3.5. By Application
        19.3.6. By Industry
20. Competition Analysis
    20.1. Competition Deep Dive
        20.1.1. DIALPAD
            20.1.1.1. Overview
            20.1.1.2. Product Portfolio
            20.1.1.3. Profitability by Market Segments
            20.1.1.4. Sales Footprint
            20.1.1.5. Strategy Overview
                20.1.1.5.1. Marketing Strategy
        20.1.2. Broad Soft
            20.1.2.1. Overview
            20.1.2.2. Product Portfolio
            20.1.2.3. Profitability by Market Segments
            20.1.2.4. Sales Footprint
            20.1.2.5. Strategy Overview
                20.1.2.5.1. Marketing Strategy
        20.1.3. Exotel Tech com Pvt
            20.1.3.1. Overview
            20.1.3.2. Product Portfolio
            20.1.3.3. Profitability by Market Segments
            20.1.3.4. Sales Footprint
            20.1.3.5. Strategy Overview
                20.1.3.5.1. Marketing Strategy
        20.1.4. Vox Telecom
            20.1.4.1. Overview
            20.1.4.2. Product Portfolio
            20.1.4.3. Profitability by Market Segments
            20.1.4.4. Sales Footprint
            20.1.4.5. Strategy Overview
                20.1.4.5.1. Marketing Strategy
        20.1.5. Vonage Intermedia.net
            20.1.5.1. Overview
            20.1.5.2. Product Portfolio
            20.1.5.3. Profitability by Market Segments
            20.1.5.4. Sales Footprint
            20.1.5.5. Strategy Overview
                20.1.5.5.1. Marketing Strategy
        20.1.6. Singtel
            20.1.6.1. Overview
            20.1.6.2. Product Portfolio
            20.1.6.3. Profitability by Market Segments
            20.1.6.4. Sales Footprint
            20.1.6.5. Strategy Overview
                20.1.6.5.1. Marketing Strategy
        20.1.7. AVOXI
            20.1.7.1. Overview
            20.1.7.2. Product Portfolio
            20.1.7.3. Profitability by Market Segments
            20.1.7.4. Sales Footprint
            20.1.7.5. Strategy Overview
                20.1.7.5.1. Marketing Strategy
        20.1.8. Knowlarity Communications Pvt Ltd
            20.1.8.1. Overview
            20.1.8.2. Product Portfolio
            20.1.8.3. Profitability by Market Segments
            20.1.8.4. Sales Footprint
            20.1.8.5. Strategy Overview
                20.1.8.5.1. Marketing Strategy
        20.1.9. PortaOne
            20.1.9.1. Overview
            20.1.9.2. Product Portfolio
            20.1.9.3. Profitability by Market Segments
            20.1.9.4. Sales Footprint
            20.1.9.5. Strategy Overview
                20.1.9.5.1. Marketing Strategy
        20.1.10. Cisco Systems
            20.1.10.1. Overview
            20.1.10.2. Product Portfolio
            20.1.10.3. Profitability by Market Segments
            20.1.10.4. Sales Footprint
            20.1.10.5. Strategy Overview
                20.1.10.5.1. Marketing Strategy
        20.1.11. Mitel Networks Corporation
            20.1.11.1. Overview
            20.1.11.2. Product Portfolio
            20.1.11.3. Profitability by Market Segments
            20.1.11.4. Sales Footprint
            20.1.11.5. Strategy Overview
                20.1.11.5.1. Marketing Strategy
21. Assumptions & Acronyms Used
22. Research Methodology
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