Front Office Bpo Services Market

Front Office BPO Services Market: North America to Remain Largest Market for Front Office BPO Services: Global Industry Analysis (2012 - 2016) & Opportunity Assessment (2017 - 2022)

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Business Process Outsourcing (BPO) enables industries in outsourcing their responsibilities or operations of a process to third-party service providers. The front office BPO services are services related to customer interactions such as inbound or outbound sales, help desks, customer service centres, and telemarketing. The front office BPO services also include document management services such as accounting and finance.

Industries focusing on Expansion through Offshoring their Operations to Front Office BPOs

The practice adopted by prominent industries of hiring an external organisation for performing their business functions at front end, such as troubleshooting, and data management has witnessed a substantial upsurge in the recent past. The front office BPO services enable these industries in saving time, and operational & labour costs. Industries have huge expertise on design & development of their products, but fall short of customer services owing to limited bandwidth and lack of access to resources unavailable internally. This further leads the industries towards outsourcing their operations to a front office BPO, which leverages its global knowledge base in accessing world class capabilities.

front office bpo services market

Several predominant industries are focusing on offshoring their operations to front office BPOs for expansion of their businesses, by gaining access to new markets, and relocating their product base or point of service delivery to areas closer to their end-users. Offshoring enables the industries in mitigating risks, with external companies handling their business functions that are challenging to manage & control, meanwhile realising their benefits. 

Emergence of Data Protection Provisions & Digital Channel Management Capabilities beneficial for Outsourcers

The global market for front office BPO services has fared well over the recent past, supported by rapid economic expansion and soaring revenue in finance & accounting, human resource, insurance, and customer relations management. A number of competitive benefits are being brought by outsourcers while aiming to win new businesses, with the most lucrative among these being emergence of data protection provisions and digital channel management capabilities. Among decision makers, outsourcing is however considered to be unfavourable, which in turn is likely to limit market expansion efforts.

According to a latest research study developed by Future Market Insights (FMI), the global front office BPO services market will exhibit a high single-digit CAGR during the forecast period 2017 to 2022. Revenues from the global market for front office BPO services are estimated to exceed US$ 200,000 Mn by 2022-end. 

North America – Most Lucrative for Global Front Office BPO Services Market

Region-wise, the front office BPO services market is expected to remain the most lucrative in North America, followed by Europe, in terms of revenues. Revenues from the market in North America are estimated to reach approximately US$ 70,000 Mn by 2022-end. However, the market in North America and Europe are projected to reflect relatively lower CAGRs than all the other regional segments through 2022.

On the basis of service, revenues from front office BPO services for document management are expected to witness a healthy increase, to account for over one-third share of the market throughout the forecast period. Document management services are expected to create an absolute $ opportunity of over US$ 16,000 Mn between 2017 and 2022.

Manufacturing, BFSI, and healthcare & pharmaceuticals will remain the most lucrative verticals in the global front office BPO services market. Revenues from front office BPO services for these verticals are projected to collectively account for over half share of the market during the forecast period.

Company Profiles

FMI’s report has offered insights on key companies operating in the global front office BPO services market, which include Xerox Corporation, Hewlett Packard Enterprise Co., Convergys Corp., Sitel Worldwide Corporation, IBM Global Services, Williams Lea Limited, Ricoh USA, Inc., Atento S.A., Alliance Data Systems Corporation, and TeleTech Holdings, Inc.

Future Market Insights (FMI) has delivered a comprehensive evaluation of the global front office BPO services market for the forecast period (2017-2022). FMI’s report, titled “Front Office BPO Services Market: Global Industry Analysis (2012-2016) & Opportunity Assessment (2017-2022)”, provides an all-inclusive analysis on growth of the front office BPO services market across key regional segments, coupled with a five-year forecast on the basis of global perspective. Leading companies in the front office BPO services market are profiled in this report. Product portfolio and market standings of these global leaders are reviewed by the analysts at FMI, to attain accurate information related to their market revenue shares during 2012-2016. By using advanced formulas and calculations, FMI’s analysts have used this historical data gathered as a datum for evaluating estimations on market size for the assessment period.

Report Structure

In order to provide future prospects of the global front office BPO services market, an executive summary of the market has been offered in the first chapter of the report. This chapter highlights regional growth of the market during 2017 to 2022, and summarizes forecast on the market value with the aid of metrics including Year-on-Year growth rates, compound annual growth rates, revenue share percentages, and absolute dollar opportunities. 

An in-depth analysis of various causative factors influencing growth of the front office BPO services market globally has also been rendered in the report. The report further provides analysis of the market on each parameter, ranging from industry trends & macroeconomics factors to market-specific drivers & restraints. Cost structure and pricing trends in the market are also included in the report, coupled with insights on raw material sourcing strategies, distribution network, and supply chain management. Presence of the market participants has been marked by the report across particular regions by using an intensity map. 

In succeeding chapters of the report, a segmentation analysis & forecast on the global front office BPO services market has been provided. The report has precisely segmented the market, by considering the front office BPO services’ wide scope in the IT and Telecommunication sector. Company profiles of the market participants are offered in the report’s concluding chapters, with information about recent developments made by these market participants. Illustrating present market scenario of the market participants, the report offers information about how these players are boosting their presence across the globe by adopting distinguished expansion strategies.

Market Taxonomy

Key segments covering the global front office BPO services market have been analysed by the report. The report has categorised the market on the basis of service type, vertical, and region. With the help of cross-sectional data, along with country-wise analysis and forecast, the report gives additional information across each segment & its sub-segments.

Region

Service Type

Vertical

  • North America

  • Customer Management Services

  • BFSI

  • Latin America

  • Document Management Services

  • Manufacturing

  • Europe

 

  • Healthcare & Pharmaceuticals

  • Japan

 

  • Retail & Consumer Goods

  • APEJ

 

  • IT & Telecommunication

  • MEA

 

  • Aerospace & Defense

 

 

  • Education

 

 

  • Services & Logistics

 

 

  • Other Vertical

Research Methodology

A robust & systematic methodology has been used by analysts at FMI for developing the report on global front-office BPO services market. An in-depth primary as well as secondary research has been performed by FMI’s analysts to achieve accurate insights on the market share analysis, and the revenue generation of companies included in the report. Conversions of the regional market evaluations have been done by referring to the present currency exchange rates, and these evaluations are further universalised into “US$”. The scope of FMI’s report is making the market participants understand the front office BPO services market’s competition landscape, and help them in developing key strategies for tapping into potential markets by overcoming their drawbacks.

Front Office Bpo Services Market Reports - Table of Contents

1. Global Front Office BPO Services Market - Executive Summary

2. Global Front Office BPO Services Market Overview

2.1. Introduction

2.1.1. Global Front Office BPO Services Market Taxonomy

2.1.2. Global Front Office BPO Services Market Definition

2.2. Global Front Office BPO Services Market Size (US$ Mn) and Forecast, 2012-2022

2.2.1. Global Front Office BPO Services Market Y-o-Y Growth

2.3. Global Front Office BPO Services Market Dynamics

2.4. Vendor Analysis 

2.5. IT Priorities-BPO Services 

2.6. ICT BPO Spending 

2.7. Value Chain Analysis

2.8. Regulations in BPO Industry 

2.9. Key Participants Market Presence(Intensity Map) 

3. Global Front Office BPO Services Market Analysis and Forecast By Service Type 

3.1. Global Front Office BPO Services Market Size and Forecast By Service Type, 2012-2022

3.1.1. Customer Management Services Market Size and Forecast, 2012-2022

3.1.1.1. Revenue (US$ Mn) Comparison, By Region

3.1.1.2. Market Share Comparison, By Region

3.1.1.3. Y-o-Y growth Comparison, By Region

3.1.2. Document Management Services Market Size and Forecast, 2012-2022

3.1.2.1. Revenue (US$ Mn) Comparison, By Region

3.1.2.2. Market Share Comparison, By Region

3.1.2.3. Y-o-Y growth Comparison, By Region

4. Global Front Office BPO Services Market Analysis and Forecast By Vertical 

4.1. Global Front Office BPO Services Market Size and Forecast By Vertical, 2012-2022

4.1.1. BFSI Market Size and Forecast, 2012-2022

4.1.1.1. Revenue (US$ Mn) Comparison, By Region

4.1.1.2. Market Share Comparison, By Region

4.1.1.3. Y-o-Y growth Comparison, By Region

4.1.2. Manufacturing Market Size and Forecast, 2012-2022

4.1.2.1. Revenue (US$ Mn) Comparison, By Region

4.1.2.2. Market Share Comparison, By Region

4.1.2.3. Y-o-Y growth Comparison, By Region

4.1.3. Healthcare & Pharmaceuticals Market Size and Forecast, 2012-2022

4.1.3.1. Revenue (US$ Mn) Comparison, By Region

4.1.3.2. Market Share Comparison, By Region

4.1.3.3. Y-o-Y growth Comparison, By Region

4.1.4. Retail & Consumer Goods Market Size and Forecast, 2012-2022

4.1.4.1. Revenue (US$ Mn) Comparison, By Region

4.1.4.2. Market Share Comparison, By Region

4.1.4.3. Y-o-Y growth Comparison, By Region

4.1.5. IT & Telecommunication Market Size and Forecast, 2012-2022

4.1.5.1. Revenue (US$ Mn) Comparison, By Region

4.1.5.2. Market Share Comparison, By Region

4.1.5.3. Y-o-Y growth Comparison, By Region

4.1.6. Aerospace & Defense Market Size and Forecast, 2012-2022

4.1.6.1. Revenue (US$ Mn) Comparison, By Region

4.1.6.2. Market Share Comparison, By Region

4.1.6.3. Y-o-Y growth Comparison, By Region

4.1.7. Education Market Size and Forecast, 2012-2022

4.1.7.1. Revenue (US$ Mn) Comparison, By Region

4.1.7.2. Market Share Comparison, By Region

4.1.7.3. Y-o-Y growth Comparison, By Region

4.1.8. Services & Logistics Market Size and Forecast, 2012-2022

4.1.8.1. Revenue (US$ Mn) Comparison, By Region

4.1.8.2. Market Share Comparison, By Region

4.1.8.3. Y-o-Y growth Comparison, By Region

4.1.9. Other Vertical Market Size and Forecast, 2012-2022

4.1.9.1. Revenue (US$ Mn) Comparison, By Region

4.1.9.2. Market Share Comparison, By Region

4.1.9.3. Y-o-Y growth Comparison, By Region

5. Global Front Office BPO Services Market Analysis and Forecast By Region

5.1. Global Front Office BPO Services Market Size and Forecast, 2012-2022

5.1.1. North America Front Office BPO Services Market Size and Forecast, 2012-2022

5.1.1.1. Revenue (US$ Mn) Comparison, By Service Type 

5.1.1.2. Revenue (US$ Mn) Comparison, By Vertical 

5.1.2. Latin America Front Office BPO Services Market Size and Forecast, 2012-2022

5.1.2.1. Revenue (US$ Mn) Comparison, By Service Type 

5.1.2.2. Revenue (US$ Mn) Comparison, By Vertical 

5.1.3. Europe Front Office BPO Services Market Size and Forecast, 2012-2022

5.1.3.1. Revenue (US$ Mn) Comparison, By Service Type 

5.1.3.2. Revenue (US$ Mn) Comparison, By Vertical 

5.1.4. Japan Front Office BPO Services Market Size and Forecast, 2012-2022

5.1.4.1. Revenue (US$ Mn) Comparison, By Service Type 

5.1.4.2. Revenue (US$ Mn) Comparison, By Vertical 

5.1.5. APEJ Front Office BPO Services Market Size and Forecast, 2012-2022

5.1.5.1. Revenue (US$ Mn) Comparison, By Service Type 

5.1.5.2. Revenue (US$ Mn) Comparison, By Vertical 

5.1.6. MEA Front Office BPO Services Market Size and Forecast, 2012-2022

5.1.6.1. Revenue (US$ Mn) Comparison, By Service Type 

5.1.6.2. Revenue (US$ Mn) Comparison, By Vertical 

6. North America Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022

6.1. US Front Office BPO Services Market Size and Forecast, 2012-2022

6.1.1. Revenue (US$ Mn) Comparison, By Service Type 

6.1.2. Revenue (US$ Mn) Comparison, By Vertical 

6.2. Canada Front Office BPO Services Market Size and Forecast, 2012-2022

6.2.1. Revenue (US$ Mn) Comparison, By Service Type 

6.2.2. Revenue (US$ Mn) Comparison, By Vertical 

7. Latin America Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022

7.1. Brazil Front Office BPO Services Market Size and Forecast, 2012-2022

7.1.1. Revenue (US$ Mn) Comparison, By Service Type 

7.1.2. Revenue (US$ Mn) Comparison, By Vertical 

7.2. Mexico Front Office BPO Services Market Size and Forecast, 2012-2022

7.2.1. Revenue (US$ Mn) Comparison, By Service Type 

7.2.2. Revenue (US$ Mn) Comparison, By Vertical 

7.3. Argentina Front Office BPO Services Market Size and Forecast, 2012-2022

7.3.1. Revenue (US$ Mn) Comparison, By Service Type 

7.3.2. Revenue (US$ Mn) Comparison, By Vertical 

8. Europe Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022

8.1. Germany Front Office BPO Services Market Size and Forecast, 2012-2022

8.1.1. Revenue (US$ Mn) Comparison, By Service Type 

8.1.2. Revenue (US$ Mn) Comparison, By Vertical 

8.2. UK Front Office BPO Services Market Size and Forecast, 2012-2022

8.2.1. Revenue (US$ Mn) Comparison, By Service Type 

8.2.2. Revenue (US$ Mn) Comparison, By Vertical 

8.3. France Front Office BPO Services Market Size and Forecast, 2012-2022

8.3.1. Revenue (US$ Mn) Comparison, By Service Type 

8.3.2. Revenue (US$ Mn) Comparison, By Vertical 

8.4. Spain Front Office BPO Services Market Size and Forecast, 2012-2022

8.4.1. Revenue (US$ Mn) Comparison, By Service Type 

8.4.2. Revenue (US$ Mn) Comparison, By Vertical 

8.5. Italy Front Office BPO Services Market Size and Forecast, 2012-2022

8.5.1. Revenue (US$ Mn) Comparison, By Service Type 

8.5.2. Revenue (US$ Mn) Comparison, By Vertical 

8.6. Nordic Front Office BPO Services Market Size and Forecast, 2012-2022

8.6.1. Revenue (US$ Mn) Comparison, By Service Type 

8.6.2. Revenue (US$ Mn) Comparison, By Vertical 

9. Japan Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022

9.1. Japan Front Office BPO Services Market Size and Forecast, 2012-2022

9.1.1. Revenue (US$ Mn) Comparison, By Service Type 

9.1.2. Revenue (US$ Mn) Comparison, By Vertical 

10. APEJ Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022

10.1. China Front Office BPO Services Market Size and Forecast, 2012-2022

10.1.1. Revenue (US$ Mn) Comparison, By Service Type 

10.1.2. Revenue (US$ Mn) Comparison, By Vertical 

10.2. India Front Office BPO Services Market Size and Forecast, 2012-2022

10.2.1. Revenue (US$ Mn) Comparison, By Service Type 

10.2.2. Revenue (US$ Mn) Comparison, By Vertical 

10.3. Malaysia Front Office BPO Services Market Size and Forecast, 2012-2022

10.3.1. Revenue (US$ Mn) Comparison, By Service Type 

10.3.2. Revenue (US$ Mn) Comparison, By Vertical 

10.4. Thailand Front Office BPO Services Market Size and Forecast, 2012-2022

10.4.1. Revenue (US$ Mn) Comparison, By Service Type 

10.4.2. Revenue (US$ Mn) Comparison, By Vertical 

10.5. Singapore Front Office BPO Services Market Size and Forecast, 2012-2022

10.5.1. Revenue (US$ Mn) Comparison, By Service Type 

10.5.2. Revenue (US$ Mn) Comparison, By Vertical 

10.6. Australia Front Office BPO Services Market Size and Forecast, 2012-2022

10.6.1. Revenue (US$ Mn) Comparison, By Service Type 

10.6.2. Revenue (US$ Mn) Comparison, By Vertical 

11. MEA Front Office BPO Services Market Analysis and Forecast, By Country, 2012-2022

11.1. GCC Countries Front Office BPO Services Market Size and Forecast, 2012-2022

11.1.1. Revenue (US$ Mn) Comparison, By Service Type 

11.1.2. Revenue (US$ Mn) Comparison, By Vertical 

11.2. South Africa Front Office BPO Services Market Size and Forecast, 2012-2022

11.2.1. Revenue (US$ Mn) Comparison, By Service Type 

11.2.2. Revenue (US$ Mn) Comparison, By Vertical 

11.3. Nigeria Front Office BPO Services Market Size and Forecast, 2012-2022

11.3.1. Revenue (US$ Mn) Comparison, By Service Type 

11.3.2. Revenue (US$ Mn) Comparison, By Vertical 

11.4. Israel Front Office BPO Services Market Size and Forecast, 2012-2022

11.4.1. Revenue (US$ Mn) Comparison, By Service Type 

11.4.2. Revenue (US$ Mn) Comparison, By Vertical 

12. Global Front Office BPO Services Market Company Share, Competition Landscape and Company Profiles

12.1. Company Share Analysis

12.2. Competition Landscape

12.3. Company Profiles

12.3.1. Xerox Global Services

12.3.2. Hewlett Packard Enterprise Co.

12.3.3. Convergys Corp.

12.3.4. Sitel Worldwide Corporation

12.3.5. IBM Global Services

12.3.6. Williams Lea Group Limited 

12.3.7. Ricoh Company, Ltd.

12.3.8. Atento S.A.

12.3.9. Alliance Data Systems Corporation

12.3.10. TeleTech Holdings, Inc.

13. Research Methodology

14. Secondary and Primary Sources

15. Assumptions and Acronyms

16. Disclaimer

Front Office Bpo Services Market Reports - List of Tables

TABLE 1 Global Front Office BPO Services Market Value (US$ Mn), 2012-2016

TABLE 2 Global Front Office BPO Services Market Value (US$ Mn), 2017-2022

TABLE 3 Global Front Office BPO Services Market Value (US$ Mn) and Y-o-Y, 2015-2022

TABLE 4 Global Customer Management Services Segment Value (US$ Mn), By Region 2012-2016

TABLE 5 Global Customer Management Services Segment Value (US$ Mn), By Region 2017-2022

TABLE 6 Global Customer Management Services Segment Market Share, By Region 2012-2016

TABLE 7 Global Customer Management Services Segment Market Share, By Region 2017-2022

TABLE 8 Global Customer Management Services Segment Y-o-Y, By Region 2015-2022

TABLE 9 Global Document Management Services Segment Value (US$ Mn), By Region 2012-2016

TABLE 10 Global Document Management Services Segment Value (US$ Mn), By Region 2017-2022

TABLE 11 Global Document Management Services Segment Market Share, By Region 2012-2016

TABLE 12 Global Document Management Services Segment Market Share, By Region 2017-2022

TABLE 13 Global Document Management Services Segment Y-o-Y, By Region 2015-2022

TABLE 14 Global BFSI Segment Value (US$ Mn), By Region 2012-2016

TABLE 15 Global BFSI Segment Value (US$ Mn), By Region 2017-2022

TABLE 16 Global BFSI Segment Market Share, By Region 2012-2016

TABLE 17 Global BFSI Segment Market Share, By Region 2017-2022

TABLE 18 Global BFSI Segment Y-o-Y, By Region 2015-2022

TABLE 19 Global Manufacturing Segment Value (US$ Mn), By Region 2012-2016

TABLE 20 Global Manufacturing Segment Value (US$ Mn), By Region 2017-2022

TABLE 21 Global Manufacturing Segment Market Share, By Region 2012-2016

TABLE 22 Global Manufacturing Segment Market Share, By Region 2017-2022

TABLE 23 Global Manufacturing Segment Y-o-Y, By Region 2015-2022

TABLE 24 Global Healthcare & Pharmaceuticals Segment Value (US$ Mn), By Region 2012-2016

TABLE 25 Global Healthcare & Pharmaceuticals Segment Value (US$ Mn), By Region 2017-2022

TABLE 26 Global Healthcare & Pharmaceuticals Segment Market Share, By Region 2012-2016

TABLE 27 Global Healthcare & Pharmaceuticals Segment Market Share, By Region 2017-2022

TABLE 28 Global Healthcare & Pharmaceuticals Segment Y-o-Y, By Region 2015-2022

TABLE 29 Global Retail & Consumer Goods Segment Value (US$ Mn), By Region 2012-2016

TABLE 30 Global Retail & Consumer Goods Segment Value (US$ Mn), By Region 2017-2022

TABLE 31 Global Retail & Consumer Goods Segment Market Share, By Region 2012-2016

TABLE 32 Global Retail & Consumer Goods Segment Market Share, By Region 2017-2022

TABLE 33 Global Retail & Consumer Goods Segment Y-o-Y, By Region 2015-2022

TABLE 34 Global IT & Telecommunication Segment Value (US$ Mn), By Region 2012-2016

TABLE 35 Global IT & Telecommunication Segment Value (US$ Mn), By Region 2017-2022

TABLE 36 Global IT & Telecommunication Segment Market Share, By Region 2012-2016

TABLE 37 Global IT & Telecommunication Segment Market Share, By Region 2017-2022

TABLE 38 Global IT & Telecommunication Segment Y-o-Y, By Region 2015-2022

TABLE 39 Global Aerospace & Defense Segment Value (US$ Mn), By Region 2012-2016

TABLE 40 Global Aerospace & Defense Segment Value (US$ Mn), By Region 2017-2022

TABLE 41 Global Aerospace & Defense Segment Market Share, By Region 2012-2016

TABLE 42 Global Aerospace & Defense Segment Market Share, By Region 2017-2022

TABLE 43 Global Aerospace & Defense Segment Y-o-Y, By Region 2015-2022

TABLE 44 Global Education Segment Value (US$ Mn), By Region 2012-2016

TABLE 45 Global Education Segment Value (US$ Mn), By Region 2017-2022

TABLE 46 Global Education Segment Market Share, By Region 2012-2016

TABLE 47 Global Education Segment Market Share, By Region 2017-2022

TABLE 48 Global Education Segment Y-o-Y, By Region 2015-2022

TABLE 49 Global Services & Logistics Segment Value (US$ Mn), By Region 2012-2016

TABLE 50 Global Services & Logistics Segment Value (US$ Mn), By Region 2017-2022

TABLE 51 Global Services & Logistics Segment Market Share, By Region 2012-2016

TABLE 52 Global Services & Logistics Segment Market Share, By Region 2017-2022

TABLE 53 Global Services & Logistics Segment Y-o-Y, By Region 2015-2022

TABLE 54 Global Other Vertical Segment Value (US$ Mn), By Region 2012-2016

TABLE 55 Global Other Vertical Segment Value (US$ Mn), By Region 2017-2022

TABLE 56 Global Other Vertical Segment Market Share, By Region 2012-2016

TABLE 57 Global Other Vertical Segment Market Share, By Region 2017-2022

TABLE 58 Global Other Vertical Segment Y-o-Y, By Region 2015-2022

TABLE 59 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 60 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 61 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 62 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 63 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 64 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 65 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 66 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 67 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 68 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 69 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 70 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 71 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 72 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 73 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 74 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 75 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 76 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 77 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 78 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 79 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 80 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 81 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 82 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 83 US Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 84 US Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 85 US Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 86 US Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 87 Canada Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 88 Canada Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 89 Canada Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 90 Canada Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 91 Brazil Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 92 Brazil Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 93 Brazil Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 94 Brazil Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 95 Mexico Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 96 Mexico Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 97 Mexico Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 98 Mexico Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 99 Argentina Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 100 Argentina Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 101 Argentina Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 102 Argentina Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 103 Germany Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 104 Germany Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 105 Germany Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 106 Germany Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 107 UK Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 108 UK Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 109 UK Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 110 UK Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 111 France Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 112 France Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 113 France Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 114 France Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 115 Spain Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 116 Spain Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 117 Spain Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 118 Spain Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 119 Italy Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 120 Italy Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 121 Italy Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 122 Italy Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 123 Nordic Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 124 Nordic Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 125 Nordic Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 126 Nordic Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 127 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 128 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 129 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 130 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 131 China Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 132 China Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 133 China Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 134 China Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 135 India Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 136 India Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 137 India Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 138 India Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 139 Malaysia Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 140 Malaysia Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 141 Malaysia Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 142 Malaysia Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 143 Thailand Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 144 Thailand Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 145 Thailand Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 146 Thailand Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 147 Singapore Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 148 Singapore Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 149 Singapore Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 150 Singapore Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 151 Australia Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 152 Australia Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 153 Australia Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 154 Australia Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 155 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 156 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 157 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 158 GCC Countries Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 159 South Africa Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 160 South Africa Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 161 South Africa Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 162 South Africa Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 163 Nigeria Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 164 Nigeria Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 165 Nigeria Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 166 Nigeria Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

TABLE 167 Israel Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

TABLE 168 Israel Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

TABLE 169 Israel Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

TABLE 170 Israel Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

Front Office Bpo Services Market Reports - List of Figures

FIG. 1 Global Front Office BPO Services Market Value (US$ Mn), 2012-2016

FIG. 2 Global Front Office BPO Services Market Value (US$ Mn) Forecast, 2017-2022

FIG. 3 Global Front Office BPO Services Market Value (US$ Mn) and Y-o-Y, 2015-2022

FIG. 4 Global Customer Management Services Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 5 Global Customer Management Services Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 6 Global Customer Management Services Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 7 Global Document Management Services Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 8 Global Document Management Services Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 9 Global Document Management Services Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 10 Global BFSI Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 11 Global BFSI Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 12 Global BFSI Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 13 Global Manufacturing Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 14 Global Manufacturing Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 15 Global Manufacturing Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 16 Global Healthcare & Pharmaceuticals Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 17 Global Healthcare & Pharmaceuticals Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 18 Global Healthcare & Pharmaceuticals Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 19 Global Retail & Consumer Goods Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 20 Global Retail & Consumer Goods Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 21 Global Retail & Consumer Goods Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 22 Global IT & Telecommunication Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 23 Global IT & Telecommunication Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 24 Global IT & Telecommunication Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 25 Global Aerospace & Defense Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 26 Global Aerospace & Defense Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 27 Global Aerospace & Defense Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 28 Global Education Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 29 Global Education Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 30 Global Education Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 31 Global Services & Logistics Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 32 Global Services & Logistics Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 33 Global Services & Logistics Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 34 Global Other Vertical Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 35 Global Other Vertical Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 36 Global Other Vertical Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 37 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

FIG. 38 North America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

FIG. 39 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

FIG. 40 North America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

FIG. 41 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

FIG. 42 Latin America Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

FIG. 43 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

FIG. 44 Latin America Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

FIG. 45 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

FIG. 46 Europe Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

FIG. 47 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

FIG. 48 Europe Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

FIG. 49 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

FIG. 50 Japan Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

FIG. 51 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

FIG. 52 Japan Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

FIG. 53 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

FIG. 54 APEJ Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

FIG. 55 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

FIG. 56 APEJ Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022

FIG. 57 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2012-2016

FIG. 58 MEA Front Office BPO Services Market Value (US$ Mn), By Service Type 2017-2022

FIG. 59 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2012-2016

FIG. 60 MEA Front Office BPO Services Market Value (US$ Mn), By Vertical 2017-2022