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IT Service Management Tools Market

Extensive Virtual Presence across Key Verticals necessitating Implementation of IT Service Management Tools to ensure Business Continuity

IT Service Management Tools Market by Application, Services, Vertical & Region - Forecast 2022 - 2032

IT Service Management Tools Market Outlook (2022-2032)

[300 Pages Report] The global IT service management tools market is expected to secure US$ 34,512 Million in 2032 while expanding at a CAGR of 15.2%. The market is likely to hold a value of US$ 8,378 Million in 2022. Increasing demand for cost saving, mobile workforce growth, privacy concerns, and cloud-based software services all contribute to the growth of the ITSM tool market.

With a focus on consumer benefits, ITSM tools aim to deliver IT services in a way that matches various company needs. Market growth is expected to be driven by all these factors. From 2016-2021, the market displayed a growth rate of 12.2%.

Data Points

Key Statistics

Expected Base Year Value (2022)

US$ 8,378 Million

Anticipated Forecast Value (2032)

US$ 34,512 Million

Estimated Growth (2022-2032)

15.2% CAGR

Information technology infrastructure is a vital component of modern organizations. Innovating and advancing technology is moving at a faster pace than ever before. When implemented and managed in a way tailored to the business it serves, a system can perform to its full potential. Using IT service management tools, IT support organizations are able to resolve issues and problems quickly to provide high levels of customer satisfaction and reduce costs.

IT Service Management tools are implemented through a combination of processes, people, and technologies. In order to support emerging technologies, IT management tools must be connected and have IT services that are efficient. As technology advances, the industry will be able to offer an expanded and dynamic solution for IT service management, including mobility, cloud computing, IoT, and many more.

A direct ROI through cost savings is the goal of nearly every organization that implements an ITSM tool. Focus has shifted to automating and improving processes instead of implementing short-term fixes for hybrid workplaces. ITSM will continue to incorporate analytics into every aspect, including incidents, challenges, changes, updates, and requests. The business analytics industry will grow in particular, as well as the analysis of data from multiple sources.

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How Technology is Driving IT Service Management Tools Market Growth?

Technology advancements in the IT field have been contributing to the growth of the IT Service Management market. Additionally, the increase in the number of industries that wish to obtain remote solutions that are easily accessible from any location is also influencing the growth of the IT service management tools market positively in terms of profits and demand. Furthermore, the IT service management tools market will benefit from a growth in demand for flexible and cost-effective solutions for better consumer satisfaction in the market.

IT service management tools are also growing in popularity due to the increase in demand for flexible deployment techniques as well as agile implementation techniques in the market. To increase the effectiveness and efficiency of operations, IT Service Management tools are introduced into the company and as a result, demand for IT service management tools is on the rise. With the exponential growth in smartphones and tablets usage along with advancements in technologies like IoT, the market for IT service management is expected to grow rapidly in the near future. BYOD (bring-your-own-device) policies are being adopted more widely in various industry sectors, including enterprise, data science, and others, encouraging further market growth for ITSM tools the market.

The growing adoption of AI in ITSM has emerged as a potential solution to help in improving ITSM efficiency and effectiveness. AI is transforming virtual assistants, chatbots, emotion detection, and other ITSM functions using cognitive technologies such as deep learning, machine learning, and natural language processing. AI is revolutionizing service management to provide exceptional customer experiences, from improving key metrics to improving SLAs to increasing agent productivity and lowering business costs, all leading to a significant rise in AI usage in the ITSM market.

Restrictive Factors for the Global IT Service Management Tools Market?

SLAs (Service Level Agreements) pose a significant challenge to IT Service management. In addition, IT service management tools vendors must deal with increasing security and privacy concerns associated with technology and the growing demand for high network bandwidth. As a result, the market is likely to face further challenges in the future.

Some ITSM frameworks do not support specific operating systems, web-based services, or cloud platforms which will draw back to what the organization is already using. An ITSM service may prove to be counterproductive in the long run which may also pose a threat to the market. The growth of the market will be further restricted by all these factors.

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Why is North America the Leading Consumer of ITSM Tools Globally?

According to the forecast, North America continues to have a high demand for IT service management tools in the market. The region is expected to hold 29.7% of the global market share in 2022. The rapid adoption of BYOD policies will make North America one of the most dominant markets in the world for IT services.

Several prominent players are contributing to its growth, including Hewlett Packard Enterprise Development LP, CA Technologies, Cisco Systems, Inc., and Oracle Corporation. In order to meet the growing needs of their end users across a wide range of industries, certain companies are continually investing in research and development activities in order to develop advanced solutions for the market.

In addition, businesses prefer these companies to provide IT services management solutions since they have a strong distribution network, which gives them a competitive advantage in the market. All these factors are propelling the growth of IT service management tools in the market.

How does APAC exhibit great Potential for IT Service Management Tools in the Market?

According to the forecast, the APAC market is expected to experience the fastest growth in IT service management tools in the market. As a result of increased demand for ITSM from small and medium-scale businesses, ITSM tools will experience significant growth in the market. As a result of the high-cost savings offered by cloud-based IT service management tools software over their on-premise counterparts, SMBs are adopting them at an exponential rate.

Investors are showing a strong interest in IT and IT service management in countries such as China, India, Japan, and South Korea. The increase in internet users in this region as well as the emergence of technologies such as 4G LTE are also contributing to the growth of this market in this region. A growing number of IT technology companies and expansion into international markets are also contributing to market growth. As a result of all these factors, ITSM tools are expected to grow in this region.

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How is Network Management Stimulating the Market for IT Service Management Tools?

According to the analysis, network management will contribute to the growth of IT service management tools over the next few years. In addition to being easy to install and configure, effective network management tools usually support several different vendors contributing to their growth in the market. Configuration utilities that come with network management tools can also enhance network security and reduce configuration errors.

IT technologies continue to evolve rapidly, resulting in increasingly sophisticated, powerful, and large networks. Increasing adoption of IoT, the cloud, and software-defined networking is part of the reason why network technology is accelerating in the ITSM tools market. Managing network configurations for all connected devices is a challenge for enterprises in this rapidly evolving technology environment.

Additionally, application-aware network management tools provide administrators the ability to track the processing times of servers, the response times of applications, and the response times of networks. Configuration and asset management are two other essential features of a good network management system. By automating network configuration management activities, repetitive work can be minimized, changes can be coordinated, and performance can be optimized. It is anticipated that all of these factors will propel the market's growth for network management in the ITSM tools market.

What Role does BFSI Play in the Growth of ITSM Tools in the Market?

Based on market share or revenue generated, the BFSI segment is expected to be the largest segment in the ITSM tools market. The segment is expected to maintain its status quo in future years as it leads the market in 2022. IT services management tools are going to be highly demanded in the BFSI industry. According to the forecast, this segment will grow at a rate of 9% over the next few years.

Providing seamless process workflows is the highest priority in the BFSI sector, in order to serve a growing number of mobile and digital consumers globally. In order for a customer to be satisfied with the services they receive, there must be no hiccups, drawbacks, or errors. An ITSM platform capable of delivering resilient and efficient incident management and strong service level agreements would be required to provide such a seamless service to customers in the market. Therefore, all these factors have contributed to the growth of BFSI ITSM tools.

How do Start-ups Contribute to the IT Service Management Tools Market?

ITSM helps startups align IT services with business initiatives to enhance productivity. Using ITSM online services, start-ups can deliver the products and services it produces satisfactorily to their customers, potential customers, and the general public. As a starting point for ITSM implementation, most startups document processes and implement simple tools that help them maintain, deliver, and support technology.

  • Germlin, was founded in 2016 in San Jose, United States. An enterprise can use Gremlin to test its IT infrastructure resilience. As a service, the software is provided to the customer. As a result of this simulation, attacks under various forms, such as stress and security, could be simulated. Additionally, a command line interface is available for executing scripts. Salesforce, Amazon, and Netflix are some of their clients. Index Ventures and Amplify Ventures funded the startup for $8.75 million in December 2017.
  • Blameless, was founded in 2017 in Palo Alto, United States. DevOps teams can automate their incident response process with Blameless' end-to-end Site Reliability Engineering (SRE) platform. Metrics related to incident management can be measured, SLOs and SLAs can be set and monitored, postmortem reviews can be coordinated and automated, root causes can be identified, and reports can be generated. Artificial technology is claimed to be used in the platform by the company. Clients include Procore, Eventbrite, Under Armour, Home Depot, F500 Retailer, Mercari, and Checkr.
  • Squadcast was founded in 2017, in Bangalore (India). This company provides cloud-based software solutions for SRE incident management. With faultless post-mortems, automated escalation, and alert routing, it provides solutions for alert routing and automated escalation. It is also possible to manage the system through a mobile application. In addition, AI-driven alerting and squad management are offered by this firm. Supported integrations include Pingdom, Sensu, Slack, Datadog, Loggly, Papertrail, and more. Both an on-premises and a cloud-based version of the product are available.

Competition Analysis

Key players in the global IT service management tools market include BMC Software, Inc., CA Technologies, EMC Corporation, Altiris, Axios Systems PLC, IBM Corporation, Hewlett Packard Enterprise Company, Cherwell Software, LLC., Citrix Systems Inc, Heat Software USA Inc., Service-now.com, Hornbill Corporate Limited, Squadcast, Blameless, Gremlin, ServiceMax, Atlassian Corporation Plc., and Others.

  • In July 2021, ServiceMax acquired LiquidFrameworks, a company providing operations management software, for $145 million. With this acquisition, ServiceMax expands its market share in oil & gas project management software.
  • In February 2022, Atlassian Corporation Plc, an industry leader in collaboration software and productivity software and the maker of Bitbucket, Jira, Confluence, and Trello products, announced the acquisition of Percept.AI. The acquisition will enhance the company's previous investments in artificial intelligence and machine learning, allowing it to provide seamless support to employees and customers at high velocity, crucial in a world dominated by digital technology and remote working.

Report Scope

Report Attribute

Details

Growth Rate

CAGR of 15.2% from 2022-2032

Market Value in 2022

US$ 8,378 Million

Market Value in 2032

US$ 34,512 Million

Base Year for Estimation

2021

Historical Data

2016-2021

Forecast Period

2022-2032

Quantitative Units

Revenue in US$ Million and CAGR from 2022-2032

Report Coverage

Revenue Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends, and Pricing Analysis

Segments Covered

  • Application
  • Services
  • Vertical
  • Region

Regions Covered

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East and Africa

Key Countries Profiled

  • U.S.
  • Canada
  • Brazil
  • Mexico
  • Germany
  • U.K.
  • France
  • Spain
  • Italy
  • China
  • Japan
  • South Korea
  • India
  • Malaysia
  • Singapore
  • Australia
  • New Zealand
  • GCC
  • South Africa
  • Israel

Key Companies Profiled

Customization

Available Upon Request

Key Segments Profiled in the Global IT Service Management Tools Market

IT Service Management Tools Market by Application:

  • Availability and Performance Management
  • Network Management
  • Application Performance Management
  • Configuration Management
  • DBMS
  • Others

IT Service Management Tools Market by Services:

  • Professional Services
  • Managed Services

IT Service Management Tools Market by Vertical:

  • Banking, Financial Services, and Insurance (BFSI)
  • Government and Public Sector
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Consumer Packaged Goods
  • Energy and Utilities
  • Others

IT Service Management Tools Market by Region:

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East & Africa

Frequently Asked Questions

FMI projects the global IT service management tools market to expand at a 15.2% value CAGR by 2032

North America is expected to be the most opportunistic IT service management tools market, accumulating 29.7% revenue in 2022

BMC Software, Inc., CA Technologies, EMC Corporation, Altiris, Axios Systems PLC, IBM Corporation, Hewlett Packard Enterprise Company are some of the prominent players of the market.

Table of Content

1. Executive Summary

    1.1. Global Market Outlook

    1.2. Demand-side Trends

    1.3. Supply-side Trends

    1.4. Technology Roadmap Analysis

    1.5. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Background

    3.1. Market Dynamics

        3.1.1. Drivers

        3.1.2. Restraints

        3.1.3. Opportunity

        3.1.4. Trends

    3.2. Scenario Forecast

        3.2.1. Demand in Optimistic Scenario

        3.2.2. Demand in Likely Scenario

        3.2.3. Demand in Conservative Scenario

    3.3. Opportunity Map Analysis

    3.4. Investment Feasibility Matrix

    3.5. PESTLE and Porter’s Analysis

    3.6. Regulatory Landscape

        3.6.1. By Key Regions

        3.6.2. By Key Countries

    3.7. Regional Parent Market Outlook

4. Global Market  Analysis 2016-2021 and Forecast, 2022-2032

    4.1. Historical Market Size Value (US$ Mn) Analysis, 2016-2021

    4.2. Current and Future Market Size Value (US$ Mn) Projections, 2022-2032

        4.2.1. Y-o-Y Growth Trend Analysis

        4.2.2. Absolute $ Opportunity Analysis

5. Global Market  Analysis 2016-2021 and Forecast 2022-2032, By Application

    5.1. Introduction / Key Findings

    5.2. Historical Market Size Value (US$ Mn) Analysis By Application, 2016-2021

    5.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Application, 2022-2032

        5.3.1. Availability and Performance Management

        5.3.2. Network Management

        5.3.3. Application Performance Management

        5.3.4. Configuration Management

        5.3.5. DBMS

        5.3.6. Others

    5.4. Y-o-Y Growth Trend Analysis By Application, 2016-2021

    5.5. Absolute $ Opportunity Analysis By Application, 2022-2032

6. Global Market  Analysis 2016-2021 and Forecast 2022-2032, By Services

    6.1. Introduction / Key Findings

    6.2. Historical Market Size Value (US$ Mn) Analysis By services, 2016-2021

    6.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By services, 2022-2032

        6.3.1. Professional Services

        6.3.2. Managed Services

    6.4. Y-o-Y Growth Trend Analysis By services, 2016-2021

    6.5. Absolute $ Opportunity Analysis By services, 2022-2032

7. Global Market  Analysis 2016-2021 and Forecast 2022-2032, By Vertical

    7.1. Introduction / Key Findings

    7.2. Historical Market Size Value (US$ Mn) Analysis By vertical, 2016-2021

    7.3. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By vertical, 2022-2032

        7.3.1. Banking, Financial Services, and Insurance (BFSI)

        7.3.2. Government and Public Sector

        7.3.3. Healthcare and Life Sciences

        7.3.4. Manufacturing

        7.3.5. Retail and Consumer Packaged Goods

        7.3.6. Energy and Utilities

        7.3.7. Others

    7.4. Y-o-Y Growth Trend Analysis By vertical, 2016-2021

    7.5. Absolute $ Opportunity Analysis By vertical, 2022-2032

8. Global Market  Analysis 2016-2021 and Forecast 2022-2032, By Region

    8.1. Introduction

    8.2. Historical Market Size Value (US$ Mn) Analysis By Region, 2016-2021

    8.3. Current Market Size Value (US$ Mn) Analysis and Forecast By Region, 2022-2032

        8.3.1. North America

        8.3.2. Latin America

        8.3.3. Europe

        8.3.4. Asia Pacific

        8.3.5. MEA

    8.4. Market Attractiveness Analysis By Region

9. North America Market  Analysis 2016-2021 and Forecast 2022-2032, By Country

    9.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    9.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        9.2.1. By Country

            9.2.1.1. U.S.

            9.2.1.2. Canada

        9.2.2. By Application

        9.2.3. By services

        9.2.4. By vertical

    9.3. Market Attractiveness Analysis

        9.3.1. By Country

        9.3.2. By Application

        9.3.3. By services

        9.3.4. By vertical

    9.4. Key Takeaways

10. Latin America Market  Analysis 2016-2021 and Forecast 2022-2032, By Country

    10.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    10.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        10.2.1. By Country

            10.2.1.1. Brazil

            10.2.1.2. Mexico

            10.2.1.3. Rest of Latin America

        10.2.2. By Application

        10.2.3. By services

        10.2.4. By vertical

    10.3. Market Attractiveness Analysis

        10.3.1. By Country

        10.3.2. By Application

        10.3.3. By services

        10.3.4. By vertical

    10.4. Key Takeaways

11. Europe Market  Analysis 2016-2021 and Forecast 2022-2032, By Country

    11.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    11.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        11.2.1. By Country

            11.2.1.1. Germany

            11.2.1.2. U.K.

            11.2.1.3. France

            11.2.1.4. Spain

            11.2.1.5. Italy

            11.2.1.6. Rest of Europe

        11.2.2. By Application

        11.2.3. By services

        11.2.4. By vertical

    11.3. Market Attractiveness Analysis

        11.3.1. By Country

        11.3.2. By Application

        11.3.3. By services

        11.3.4. By vertical

    11.4. Key Takeaways

12. Asia Pacific Market  Analysis 2016-2021 and Forecast 2022-2032, By Country

    12.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    12.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        12.2.1. By Country

            12.2.1.1. China

            12.2.1.2. Japan

            12.2.1.3. South Korea

            12.2.1.4. India

            12.2.1.5. Malaysia

            12.2.1.6. Singapore

            12.2.1.7. Australia

            12.2.1.8. New Zealand

            12.2.1.9. Rest of APAC

        12.2.2. By Application

        12.2.3. By services

        12.2.4. By vertical

    12.3. Market Attractiveness Analysis

        12.3.1. By Country

        12.3.2. By Application

        12.3.3. By services

        12.3.4. By vertical

    12.4. Key Takeaways

13. MEA Market  Analysis 2016-2021 and Forecast 2022-2032, By Country

    13.1. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2016-2021

    13.2. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032

        13.2.1. By Country

            13.2.1.1. GCC Countries

            13.2.1.2. South Africa

            13.2.1.3. Israel

            13.2.1.4. Rest of MEA

        13.2.2. By Application

        13.2.3. By services

        13.2.4. By vertical

    13.3. Market Attractiveness Analysis

        13.3.1. By Country

        13.3.2. By Application

        13.3.3. By services

        13.3.4. By vertical

    13.4. Key Takeaways

14. Key Countries Market  Analysis

    14.1. U.S.

        14.1.1. Pricing Analysis

        14.1.2. Market Share Analysis, 2021

            14.1.2.1. By Application

            14.1.2.2. By services

            14.1.2.3. By vertical

    14.2. Canada

        14.2.1. Pricing Analysis

        14.2.2. Market Share Analysis, 2021

            14.2.2.1. By Application

            14.2.2.2. By services

            14.2.2.3. By vertical

    14.3. Brazil

        14.3.1. Pricing Analysis

        14.3.2. Market Share Analysis, 2021

            14.3.2.1. By Application

            14.3.2.2. By services

            14.3.2.3. By vertical

    14.4. Mexico

        14.4.1. Pricing Analysis

        14.4.2. Market Share Analysis, 2021

            14.4.2.1. By Application

            14.4.2.2. By services

            14.4.2.3. By vertical

    14.5. Germany

        14.5.1. Pricing Analysis

        14.5.2. Market Share Analysis, 2021

            14.5.2.1. By Application

            14.5.2.2. By services

            14.5.2.3. By vertical

    14.6. U.K.

        14.6.1. Pricing Analysis

        14.6.2. Market Share Analysis, 2021

            14.6.2.1. By Application

            14.6.2.2. By services

            14.6.2.3. By vertical

    14.7. France

        14.7.1. Pricing Analysis

        14.7.2. Market Share Analysis, 2021

            14.7.2.1. By Application

            14.7.2.2. By services

            14.7.2.3. By vertical

    14.8. Spain

        14.8.1. Pricing Analysis

        14.8.2. Market Share Analysis, 2021

            14.8.2.1. By Application

            14.8.2.2. By services

            14.8.2.3. By vertical

    14.9. Italy

        14.9.1. Pricing Analysis

        14.9.2. Market Share Analysis, 2021

            14.9.2.1. By Application

            14.9.2.2. By services

            14.9.2.3. By vertical

    14.10. China

        14.10.1. Pricing Analysis

        14.10.2. Market Share Analysis, 2021

            14.10.2.1. By Application

            14.10.2.2. By services

            14.10.2.3. By vertical

    14.11. Japan

        14.11.1. Pricing Analysis

        14.11.2. Market Share Analysis, 2021

            14.11.2.1. By Application

            14.11.2.2. By services

            14.11.2.3. By vertical

    14.12. South Korea

        14.12.1. Pricing Analysis

        14.12.2. Market Share Analysis, 2021

            14.12.2.1. By Application

            14.12.2.2. By services

            14.12.2.3. By vertical

    14.13. Malaysia

        14.13.1. Pricing Analysis

        14.13.2. Market Share Analysis, 2021

            14.13.2.1. By Application

            14.13.2.2. By services

            14.13.2.3. By vertical

    14.14. Singapore

        14.14.1. Pricing Analysis

        14.14.2. Market Share Analysis, 2021

            14.14.2.1. By Application

            14.14.2.2. By services

            14.14.2.3. By vertical

    14.15. Australia

        14.15.1. Pricing Analysis

        14.15.2. Market Share Analysis, 2021

            14.15.2.1. By Application

            14.15.2.2. By services

            14.15.2.3. By vertical

    14.16. New Zealand

        14.16.1. Pricing Analysis

        14.16.2. Market Share Analysis, 2021

            14.16.2.1. By Application

            14.16.2.2. By services

            14.16.2.3. By vertical

    14.17. GCC Countries

        14.17.1. Pricing Analysis

        14.17.2. Market Share Analysis, 2021

            14.17.2.1. By Application

            14.17.2.2. By services

            14.17.2.3. By vertical

    14.18. South Africa

        14.18.1. Pricing Analysis

        14.18.2. Market Share Analysis, 2021

            14.18.2.1. By Application

            14.18.2.2. By services

            14.18.2.3. By vertical

    14.19. Israel

        14.19.1. Pricing Analysis

        14.19.2. Market Share Analysis, 2021

            14.19.2.1. By Application

            14.19.2.2. By services

            14.19.2.3. By vertical

15. Market Structure Analysis

    15.1. Competition Dashboard

    15.2. Competition Benchmarking

    15.3. Market Share Analysis of Top Players

        15.3.1. By Regional

        15.3.2. By Application

        15.3.3. By services

        15.3.4. By vertical

16. Competition Analysis

    16.1. Competition Deep Dive

        16.1.1. BMC Software, Inc.

            16.1.1.1. Overview

            16.1.1.2. Product Portfolio

            16.1.1.3. Profitability by Market Segments

            16.1.1.4. Sales Footprint

                16.1.1.4.1. Marketing Strategy

        16.1.2. CA Technologies

            16.1.2.1. Overview

            16.1.2.2. Product Portfolio

            16.1.2.3. Profitability by Market Segments

            16.1.2.4. Sales Footprint

                16.1.2.4.1. Marketing Strategy

        16.1.3. EMC Corporation

            16.1.3.1. Overview

            16.1.3.2. Product Portfolio

            16.1.3.3. Profitability by Market Segments

            16.1.3.4. Sales Footprint

                16.1.3.4.1. Marketing Strategy

        16.1.4. Altiris

            16.1.4.1. Overview

            16.1.4.2. Product Portfolio

            16.1.4.3. Profitability by Market Segments

            16.1.4.4. Sales Footprint

                16.1.4.4.1. Marketing Strategy

        16.1.5. Axios Systems PLC

            16.1.5.1. Overview

            16.1.5.2. Product Portfolio

            16.1.5.3. Profitability by Market Segments

            16.1.5.4. Sales Footprint

                16.1.5.4.1. Marketing Strategy

        16.1.6. IBM Corporation

            16.1.6.1. Overview

            16.1.6.2. Product Portfolio

            16.1.6.3. Profitability by Market Segments

            16.1.6.4. Sales Footprint

                16.1.6.4.1. Marketing Strategy

        16.1.7. Hewlett Packard Enterprise Company

            16.1.7.1. Overview

            16.1.7.2. Product Portfolio

            16.1.7.3. Profitability by Market Segments

            16.1.7.4. Sales Footprint

                16.1.7.4.1. Marketing Strategy

        16.1.8. Cherwell Software, LLC

            16.1.8.1. Overview

            16.1.8.2. Product Portfolio

            16.1.8.3. Profitability by Market Segments

            16.1.8.4. Sales Footprint

                16.1.8.4.1. Marketing Strategy

        16.1.9. Citrix Systems  Inc.

            16.1.9.1. Overview

            16.1.9.2. Product Portfolio

            16.1.9.3. Profitability by Market Segments

            16.1.9.4. Sales Footprint

                16.1.9.4.1. Marketing Strategy

        16.1.10. Heat Software USA Inc.

            16.1.10.1. Overview

            16.1.10.2. Product Portfolio

            16.1.10.3. Profitability by Market Segments

            16.1.10.4. Sales Footprint

                16.1.10.4.1. Marketing Strategy

        16.1.11. Service-now.com

            16.1.11.1. Overview

            16.1.11.2. Product Portfolio

            16.1.11.3. Profitability by Market Segments

            16.1.11.4. Sales Footprint

                16.1.11.4.1. Marketing Strategy

        16.1.12. Hornbill Corporate Limited

            16.1.12.1. Overview

            16.1.12.2. Product Portfolio

            16.1.12.3. Profitability by Market Segments

            16.1.12.4. Sales Footprint

                16.1.12.4.1. Marketing Strategy

17. Assumptions & Acronyms Used

18. Research Methodology

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List of Tables

Table 1: Global Market Value (US$ Mn) Forecast by Region, 2016-2032

Table 2: Global Market Value (US$ Mn) Forecast by Application, 2016-2032

Table 3: Global Market Value (US$ Mn) Forecast by services, 2016-2032

Table 4: Global Market Value (US$ Mn) Forecast by vertical, 2016-2032

Table 5: North America Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 6: North America Market Value (US$ Mn) Forecast by Application, 2016-2032

Table 7: North America Market Value (US$ Mn) Forecast by services, 2016-2032

Table 8: North America Market Value (US$ Mn) Forecast by vertical, 2016-2032

Table 9: Latin America Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 10: Latin America Market Value (US$ Mn) Forecast by Application, 2016-2032

Table 11: Latin America Market Value (US$ Mn) Forecast by services, 2016-2032

Table 12: Latin America Market Value (US$ Mn) Forecast by vertical, 2016-2032

Table 13: Europe Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 14: Europe Market Value (US$ Mn) Forecast by Application, 2016-2032

Table 15: Europe Market Value (US$ Mn) Forecast by services, 2016-2032

Table 16: Europe Market Value (US$ Mn) Forecast by vertical, 2016-2032

Table 17: Asia Pacific Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 18: Asia Pacific Market Value (US$ Mn) Forecast by Application, 2016-2032

Table 19: Asia Pacific Market Value (US$ Mn) Forecast by services, 2016-2032

Table 20: Asia Pacific Market Value (US$ Mn) Forecast by vertical, 2016-2032

Table 21: MEA Market Value (US$ Mn) Forecast by Country, 2016-2032

Table 22: MEA Market Value (US$ Mn) Forecast by Application, 2016-2032

Table 23: MEA Market Value (US$ Mn) Forecast by services, 2016-2032

Table 24: MEA Market Value (US$ Mn) Forecast by vertical, 2016-2032

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Principal Consultant
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List of Charts

Figure 1: Global MarketValue (US$ Mn) by Application, 2022-2032

Figure 2: Global MarketValue (US$ Mn) by services, 2022-2032

Figure 3: Global MarketValue (US$ Mn) by vertical, 2022-2032

Figure 4: Global MarketValue (US$ Mn) by Region, 2022-2032

Figure 5: Global MarketValue (US$ Mn) Analysis by Region, 2016-2032

Figure 6: Global MarketValue Share (%) and BPS Analysis by Region, 2022-2032

Figure 7: Global MarketY-o-Y Growth (%) Projections by Region, 2022-2032

Figure 8: Global MarketValue (US$ Mn) Analysis by Application, 2016-2032

Figure 9: Global MarketValue Share (%) and BPS Analysis by Application, 2022-2032

Figure 10: Global MarketY-o-Y Growth (%) Projections by Application, 2022-2032

Figure 11: Global MarketValue (US$ Mn) Analysis by services, 2016-2032

Figure 12: Global MarketValue Share (%) and BPS Analysis by services, 2022-2032

Figure 13: Global MarketY-o-Y Growth (%) Projections by services, 2022-2032

Figure 14: Global MarketValue (US$ Mn) Analysis by vertical, 2016-2032

Figure 15: Global MarketValue Share (%) and BPS Analysis by vertical, 2022-2032

Figure 16: Global MarketY-o-Y Growth (%) Projections by vertical, 2022-2032

Figure 17: Global MarketAttractiveness by Application, 2022-2032

Figure 18: Global MarketAttractiveness by services, 2022-2032

Figure 19: Global MarketAttractiveness by vertical, 2022-2032

Figure 20: Global MarketAttractiveness by Region, 2022-2032

Figure 21: North America MarketValue (US$ Mn) by Application, 2022-2032

Figure 22: North America MarketValue (US$ Mn) by services, 2022-2032

Figure 23: North America MarketValue (US$ Mn) by vertical, 2022-2032

Figure 24: North America MarketValue (US$ Mn) by Country, 2022-2032

Figure 25: North America MarketValue (US$ Mn) Analysis by Country, 2016-2032

Figure 26: North America MarketValue Share (%) and BPS Analysis by Country, 2022-2032

Figure 27: North America MarketY-o-Y Growth (%) Projections by Country, 2022-2032

Figure 28: North America MarketValue (US$ Mn) Analysis by Application, 2016-2032

Figure 29: North America MarketValue Share (%) and BPS Analysis by Application, 2022-2032

Figure 30: North America MarketY-o-Y Growth (%) Projections by Application, 2022-2032

Figure 31: North America MarketValue (US$ Mn) Analysis by services, 2016-2032

Figure 32: North America MarketValue Share (%) and BPS Analysis by services, 2022-2032

Figure 33: North America MarketY-o-Y Growth (%) Projections by services, 2022-2032

Figure 34: North America MarketValue (US$ Mn) Analysis by vertical, 2016-2032

Figure 35: North America MarketValue Share (%) and BPS Analysis by vertical, 2022-2032

Figure 36: North America MarketY-o-Y Growth (%) Projections by vertical, 2022-2032

Figure 37: North America MarketAttractiveness by Application, 2022-2032

Figure 38: North America MarketAttractiveness by services, 2022-2032

Figure 39: North America MarketAttractiveness by vertical, 2022-2032

Figure 40: North America MarketAttractiveness by Country, 2022-2032

Figure 41: Latin America MarketValue (US$ Mn) by Application, 2022-2032

Figure 42: Latin America MarketValue (US$ Mn) by services, 2022-2032

Figure 43: Latin America MarketValue (US$ Mn) by vertical, 2022-2032

Figure 44: Latin America MarketValue (US$ Mn) by Country, 2022-2032

Figure 45: Latin America MarketValue (US$ Mn) Analysis by Country, 2016-2032

Figure 46: Latin America MarketValue Share (%) and BPS Analysis by Country, 2022-2032

Figure 47: Latin America MarketY-o-Y Growth (%) Projections by Country, 2022-2032

Figure 48: Latin America MarketValue (US$ Mn) Analysis by Application, 2016-2032

Figure 49: Latin America MarketValue Share (%) and BPS Analysis by Application, 2022-2032

Figure 50: Latin America MarketY-o-Y Growth (%) Projections by Application, 2022-2032

Figure 51: Latin America MarketValue (US$ Mn) Analysis by services, 2016-2032

Figure 52: Latin America MarketValue Share (%) and BPS Analysis by services, 2022-2032

Figure 53: Latin America MarketY-o-Y Growth (%) Projections by services, 2022-2032

Figure 54: Latin America MarketValue (US$ Mn) Analysis by vertical, 2016-2032

Figure 55: Latin America MarketValue Share (%) and BPS Analysis by vertical, 2022-2032

Figure 56: Latin America MarketY-o-Y Growth (%) Projections by vertical, 2022-2032

Figure 57: Latin America MarketAttractiveness by Application, 2022-2032

Figure 58: Latin America MarketAttractiveness by services, 2022-2032

Figure 59: Latin America MarketAttractiveness by vertical, 2022-2032

Figure 60: Latin America MarketAttractiveness by Country, 2022-2032

Figure 61: Europe MarketValue (US$ Mn) by Application, 2022-2032

Figure 62: Europe MarketValue (US$ Mn) by services, 2022-2032

Figure 63: Europe MarketValue (US$ Mn) by vertical, 2022-2032

Figure 64: Europe MarketValue (US$ Mn) by Country, 2022-2032

Figure 65: Europe MarketValue (US$ Mn) Analysis by Country, 2016-2032

Figure 66: Europe MarketValue Share (%) and BPS Analysis by Country, 2022-2032

Figure 67: Europe MarketY-o-Y Growth (%) Projections by Country, 2022-2032

Figure 68: Europe MarketValue (US$ Mn) Analysis by Application, 2016-2032

Figure 69: Europe MarketValue Share (%) and BPS Analysis by Application, 2022-2032

Figure 70: Europe MarketY-o-Y Growth (%) Projections by Application, 2022-2032

Figure 71: Europe MarketValue (US$ Mn) Analysis by services, 2016-2032

Figure 72: Europe MarketValue Share (%) and BPS Analysis by services, 2022-2032

Figure 73: Europe MarketY-o-Y Growth (%) Projections by services, 2022-2032

Figure 74: Europe MarketValue (US$ Mn) Analysis by vertical, 2016-2032

Figure 75: Europe MarketValue Share (%) and BPS Analysis by vertical, 2022-2032

Figure 76: Europe MarketY-o-Y Growth (%) Projections by vertical, 2022-2032

Figure 77: Europe MarketAttractiveness by Application, 2022-2032

Figure 78: Europe MarketAttractiveness by services, 2022-2032

Figure 79: Europe MarketAttractiveness by vertical, 2022-2032

Figure 80: Europe MarketAttractiveness by Country, 2022-2032

Figure 81: Asia Pacific MarketValue (US$ Mn) by Application, 2022-2032

Figure 82: Asia Pacific MarketValue (US$ Mn) by services, 2022-2032

Figure 83: Asia Pacific MarketValue (US$ Mn) by vertical, 2022-2032

Figure 84: Asia Pacific MarketValue (US$ Mn) by Country, 2022-2032

Figure 85: Asia Pacific MarketValue (US$ Mn) Analysis by Country, 2016-2032

Figure 86: Asia Pacific MarketValue Share (%) and BPS Analysis by Country, 2022-2032

Figure 87: Asia Pacific MarketY-o-Y Growth (%) Projections by Country, 2022-2032

Figure 88: Asia Pacific MarketValue (US$ Mn) Analysis by Application, 2016-2032

Figure 89: Asia Pacific MarketValue Share (%) and BPS Analysis by Application, 2022-2032

Figure 90: Asia Pacific MarketY-o-Y Growth (%) Projections by Application, 2022-2032

Figure 91: Asia Pacific MarketValue (US$ Mn) Analysis by services, 2016-2032

Figure 92: Asia Pacific MarketValue Share (%) and BPS Analysis by services, 2022-2032

Figure 93: Asia Pacific MarketY-o-Y Growth (%) Projections by services, 2022-2032

Figure 94: Asia Pacific MarketValue (US$ Mn) Analysis by vertical, 2016-2032

Figure 95: Asia Pacific MarketValue Share (%) and BPS Analysis by vertical, 2022-2032

Figure 96: Asia Pacific MarketY-o-Y Growth (%) Projections by vertical, 2022-2032

Figure 97: Asia Pacific MarketAttractiveness by Application, 2022-2032

Figure 98: Asia Pacific MarketAttractiveness by services, 2022-2032

Figure 99: Asia Pacific MarketAttractiveness by vertical, 2022-2032

Figure 100: Asia Pacific MarketAttractiveness by Country, 2022-2032

Figure 101: MEA MarketValue (US$ Mn) by Application, 2022-2032

Figure 102: MEA MarketValue (US$ Mn) by services, 2022-2032

Figure 103: MEA MarketValue (US$ Mn) by vertical, 2022-2032

Figure 104: MEA MarketValue (US$ Mn) by Country, 2022-2032

Figure 105: MEA MarketValue (US$ Mn) Analysis by Country, 2016-2032

Figure 106: MEA MarketValue Share (%) and BPS Analysis by Country, 2022-2032

Figure 107: MEA MarketY-o-Y Growth (%) Projections by Country, 2022-2032

Figure 108: MEA MarketValue (US$ Mn) Analysis by Application, 2016-2032

Figure 109: MEA MarketValue Share (%) and BPS Analysis by Application, 2022-2032

Figure 110: MEA MarketY-o-Y Growth (%) Projections by Application, 2022-2032

Figure 111: MEA MarketValue (US$ Mn) Analysis by services, 2016-2032

Figure 112: MEA MarketValue Share (%) and BPS Analysis by services, 2022-2032

Figure 113: MEA MarketY-o-Y Growth (%) Projections by services, 2022-2032

Figure 114: MEA MarketValue (US$ Mn) Analysis by vertical, 2016-2032

Figure 115: MEA MarketValue Share (%) and BPS Analysis by vertical, 2022-2032

Figure 116: MEA MarketY-o-Y Growth (%) Projections by vertical, 2022-2032

Figure 117: MEA MarketAttractiveness by Application, 2022-2032

Figure 118: MEA MarketAttractiveness by services, 2022-2032

Figure 119: MEA MarketAttractiveness by vertical, 2022-2032

Figure 120: MEA MarketAttractiveness by Country, 2022-2032

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