It Service Management Tools Market

IT Service Management Tools Market: Global Industry Analysis 2012 – 2016 and Opportunity Assessment; 2017 – 2027

  • Ongoing
  • October 2020
  • REP-GB-4973
  • Format: PDF/PPT/Excel

  • US$5,000
  • US$7,500
  • US$10,000

This It Service Management Tools market study offers a comprehensive analysis of the business models, key strategies, and respective market shares of some of the most prominent players in this landscape. Along with an in-depth commentary on the key influencing factors, market statistics in terms of revenues, segment-wise data, region-wise data, and country-wise data are offered in the full study. This study is one of the most comprehensive documentation that captures all the facets of the evolving It Service Management Tools market.

Due to rapid expansion in smartphones and tablet market and evolving of advanced technologies such as IoT, the IT Service Management market is expected to grow rapidly. The rising adoption of BYOD (bring-your-own-device) policy in various verticals such as enterprise, analytics solutions and others are aiding further growth to the IT Service Management Tools market.

IT can perform to its full potential when it is implemented and managed in a manner which is suited to the needs of the business it serves.IT service management tools provide services which enables the IT support organization to quickly resolve issues and problem to provide higher level of business user satisfaction at reduced cost. IT Service Management tools are provided through people, processes and technologies. The management tools of IT environment requires efficient connectivity and IT services to support emerging technologies. The digital services and tools delivers dynamic and expansion system of IT service management that includes mobility, cloud, IoT and Others.

IT Service Management Tools: Drivers and Challenges


The emerging technologies in the IT field are the primary growth drivers of the IT Service Management market. Also, the Increasing requirement of Industries for remote solutions that can be accessed from anywhere is also playing an important role in fueling IT Service Management tools market. Moreover the rising demand for cost effective & flexible solution for better consumer satisfaction will have a positive impact on the IT Service Management Tools market.

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The increasing preference for easy deployment and agile implementation is also driving the growth of IT Service Management tools market. IT Service Management tools are brought into the company to increase the effectiveness and efficiency of the operations and ultimately due to this factor, the demand for IT Service Management Tools is increasing.


The major challenge for IT Service management is the lack of quality standards in SLA (Service level agreement). Also, certain security and privacy issues associated with the technologies and rising need for high network bandwidth are some challenges in IT service management tools market.

IT Service Management Tools: Market Leaders

The Prominent players in IT Service Management are BMC Software, Inc., CA Technologies, EMC corporation, Altiris, Axios Systems PLC, IBM Corporation, Hewlett Packard Enterprise Company, Cherwell Software, LLC, , Citrix Systems  Inc., Heat Software USA Inc.,, Hornbill Corporate Limitedand others.

IT Service Management Tools: Regional Overview

On geographic basis, North America will be the largest market for IT service management market due to rapid adoption of BYOD policies. APAC market will be the fastest growing IT service management tools market. Countries like China, India, Japan, and South Korea are witnessing high investor interest in IT and IT service management. Also, due to the rise in the number of internet users in APAC and technologies like 4G LTE are also fueling the growth in this region. Latin America offers potential growth opportunities in IT Service Management tools market due the rise in technologies and organization which offers better customer experience. 

The report covers exhaustive analysis on:

  • IT Service Management Tools market Dynamics
    • IT Service Management Tools market Segments
  • IT Service Management Tools market Size & Forecast 2017 to 2027
  • Supply & Demand Value Chain
  • IT Service Management Tools Market Current Trends/Issues/Challenges
  • Competition & Companies involved
  • Technology
  • Value Chain
  • IT Service Management Tools Market Drivers and Restraints

Regional analysis for IT Service Management Tools Market includes development of these systems in the following regions:

  • North America
    • US & Canada
  • Latin America
    • Brazil, Mexico, Others
  • Western Europe
    • Germany
    • France
    • U.K.
    • Spain
    • Italy
    • Nordic
    • Rest of Western Europe
  • Eastern Europe
    • Russia
    • Poland
    • Rest of Eastern Europe
  • Asia Pacific (excluding Japan)
    • Australia and New Zealand (ANZ)
    • Greater China
    • India
    • ASEAN
    • Rest of Asia Pacific
  • Japan
  • Middle East and Africa
    • GCC Countries
    • Other Middle East
    • North Africa
    • South Africa
    • Other Africa

The report is a compilation of first-hand information, qualitative and quantitative assessment by industry analysts, inputs from industry experts and industry participants across the value chain. The report provides in-depth analysis of parent market trends, macro-economic indicators and governing factors along with market attractiveness as per segments. The report also maps the qualitative impact of various market factors on market segments and geographies.

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IT Service Management Tools: Segmentation

Segmentation of IT Service Management Tools on the basis of Application:

  • Availability and performance management
  • Network management
  • Application performance management
  • Configuration management
  • DBMS
  • Others

Segmentation of IT Service Management Tools on the basis of services:

  • Professional Services
  • Managed Services

Segmentation of IT Service Management Tools on the basis of vertical:

  • Banking, Financial Services, and Insurance (BFSI)     
  • Government and Public Sector
  • Healthcare and life sciences
  • Manufacturing
  • Retail and consumer packaged goods
  • Energy and Utilities
  • Others

Report Highlights:

  • Detailed overview of parent market
  • Changing market dynamics in the industry
  • In-depth market segmentation
  • Historical, current and projected market size in terms of volume and value
  • Recent industry trends and developments
  • Competitive landscape
  • Strategies of key players and products offered
  • Potential and niche segments, geographical regions exhibiting promising growth
  • A neutral perspective on market performance
  • Must-have information for market players to sustain and enhance their market footprint.
Frequently Asked Questions

What research methodology is used to develop the It Service Management Tools Market report?
  • FMI utilizes three branched methods to derive market measurements used to compile any report study (data derivation, triangulation and validation).
  • These approaches include accumulating data from both primary and secondary sources
  • Primary research involves interviews with industry operators and FMI's network of contacts spanning the world's value chain of the It Service Management Tools Market. This is supported by a comprehensive literature analysis of information gathered through secondary sources
  • Analysis of several middle market stakeholders for country-wise data

In addition to up-to-date market figures and customized of the It Service Management Tools Market, FMI offer consulting services to help businesses within industry navigate challenges and take well-informed decisions amidst the breakneck competition.

  • Most of the competitors are segregated according to their market share in 'Tier' wise statures.
  • Global market participants are scrutinized and global competition metrics are included with numerous competitor profiles referring to their business background and go-to market strategies.
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