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Business Cloud VoIP & UC Services Market Snapshot (2023 to 2033)

The global business cloud VoIP & UC services market is anticipated to secure US$ 18,929.2 million in 2023 and US$ 55,383.1 million by 2033. From 2023 to 2033, the global business cloud VoIP & UC services market is projected to record a CAGR of 11.3%. Organizations have started to adopt Unified Communications (UC) solutions to lessen operating expenses, boost revenues, and develop customer relationships, which is anticipated to support market growth during the forecast period.

Data Points Key Statistics
Projected Growth Rate (2023 to 2033) 11.3% CAGR
Expected Market Value (2023) US$ 18,929.2 million
Anticipated Forecast Value (2033) US$ 55,383.1 million

Owing to the flexibility offered by such solutions, companies can scale up their communication requirements during peaks in user requests and processing functions, increasing the demand for cloud VoIP and UC solutions. Increased deployment of UCC tools and services ensures business continuity and secure communications, which will benefit the industry in the forthcoming period.

In 2020, Zoom Video Communications, Inc. revealed a 370% increase in UCC tool sales against 2019. Similarly, Microsoft Teams crossed 145 million active users in April 2021, a 26% increase compared to October 2020.

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What are the Factors Driving the Global Business Cloud VoIP & UC Services Market?

SMEs and Large Enterprises to Play a Major Role in Strengthening the Market

SMEs that have employees ranging from 1 to 999 are showing a significant inclination toward business cloud VoIP & UC services. Such business setups move from traditional on-premises communication solutions to modern, user-centric business communications-as-a-service offerings.

As per a survey performed in 2019, 68% of large enterprises and 46% of small enterprises planned to adopt some form of UC in the coming two years. SMEs are looking to streamline expenses and lessen complications wherever possible, as they have budget constraints for dedicated telecommunication and IT service providers.

The business cloud VoIP & UC growth is projected to be strengthened by organizations increasing operations in emerging and frontier markets. Moreover, the need to maintain a presence in developing markets to compete with players, startups and smaller companies are taking initiatives to implement such technologies, which will augment the market size in the coming time.

What are the Prevailing Opportunities in the Global Business Cloud VoIP & UC Services Market?

Increasing Adoption of IoT to Offer Various Opportunities for Expansion

Business VoIP & UC service provides real-time communications to assure the smooth collaboration of people. IoT has a notable impact on the development of UC. IoT can be used to send messages to people with an automated system. These messages are sent through data gathered from real-time activities.

Lately, IoT in a particular healthcare application has gained notable traction. For this purpose, IoT is used in a heart monitor device wherein the nurse or related attendee would be notified of any critical or distressful condition of the heart through an automated medium. The deployment of IoT in a heart monitor can help study the condition of a patient's heart by amassing crucial data and running it through a pre-processed algorithm.

Sudip Saha
Sudip Saha

Principal Consultant

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What Factors hamper the Global Business Cloud VoIP & UC Services Market?

Concerns Associated with Data Security to Hinder the Market Growth

Despite various advantages, the market is expected to suffer in the coming time due to growing concerns regarding data security. Further, interoperability issues with existing assets are another factor that can impact the market negatively in the coming time. However, the increasing popularity of Cloud VoIP and UC services is expected to counter the hampering factors and boost market growth in the coming period.

Segmentation Analysis

By End User, which Category is likely to make Maximum Use of Business Cloud VoIP & UC Services?

Increasing Number of Cross-Functional Teams to Encourage Uptake across Large Enterprises

By end user, the large enterprise sector is expected to have accounted for the largest revenue share of 58.2% in 2023. Factors like growing business operations and rising cross-functional teams and remote workers have encouraged corporations to deploy unified communication solutions at the enterprise level to ensure seamless communication practices.

The need to engage in quick meetings and update co-workers about vital strategies has led to the higher acceptance of unified communication solutions. In addition, features like video conferencing, broadcasting and webinars, VoIP calling, and screen & file sharing assist to boost business operations and save time.

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Regional Analysis

What is the Role of North America in Developing the Global Business Cloud VoIP & UC Services Market?

Rising SIP Trunk Infrastructure to Boost the Market in North America

As per the analysis, the global business cloud VoIP & UC services market is anticipated to dominate North America during the forecast period. 2023 the region is expected to secure 30.4% of global revenue.

This growth can be attributed to the rising SIP trunk infrastructure and the high priority given to business activities that depend on communications. In North America, UCaaS accounted for 43% of VoIP service revenue in CY21, while SIP trunking and managing IP PBX and UC accounted for 31% and 27%, respectively. This growth is a result of VoIP's many benefits.

What is the Contribution of Europe in Developing the Global Business Cloud VoIP & UC Services Market?

Rapid Globalization across the Region, especially in Germany, to Boost the Regional Market

By 2023, Europe is likely to secure approximately 21.5% of the global market share. Europe is predicted to be the second-largest market during the forecast period. One of the major factors boosting the growth of the Business VoIP & UC services market in Europe is the UCaaS (Unified Communication AS-A-Service) market there.

Further, rapid globalization in Germany has offered various opportunities. In July 2021, it was reported that European distribution sales of Unified Communications (UC) products surged by 76% in Q1 2021, with Germany being a substantial region for industry expansion.

How is Asia Pacific Changing the Business Cloud VoIP & UC Services Landscape?

Government Initiatives Taken to Encourage Digital Infrastructure in the Region to Favor the Market

Asia Pacific is anticipated to be the most lucrative market during the forecast period. The growth in this market is driven by the increasing adoption of cloud and mobility trends in developing countries, such as China, Australia and New Zealand, India, and Japan.

Government initiatives to encourage digital infrastructure are also increasing the adoption of UCC solutions in the region. The rapid adoption of UCC solutions in the Asia Pacific has made it highly remunerative and one of the fastest-growing markets globally.

What are the Emerging Entities in the Global Business Cloud VoIP & UC Services Market?

Dialpad (USA), Simpplr (USA), Agora (China), Weave (USA), LogMeIn (USA), Skype (Luxembourg), and Fuze (USA), among others, are some of the new players garnering attention in the market. Players are adopting novel technologies to earn a competitive edge in the market.

  • In 2021, Dialpad Inc., the industry leader in AI-powered cloud communications and collaboration, announced $170 million in funding. The amount raised and valuation of $2.2 billion reflects the increasing importance of a truly unified approach to business communications. To date, Dialpad has raised $418 million in capital. Such entities are expected to widen the market opportunity in the forecast period.

Competition Analysis

Key players in the global business cloud VoIP and UC Services market include Cisco, Verizon Enterprise, AT&T Inc., EarthLink, Inc., XO Communications, LLC, Evolve IP, LLC, Momentum Telecom, West Unified Communications Services Inc., New Horizon Communications, 8x8, Inc., and BroadSoft.

Recent Development in the Industry Include:

  • In July 2021, Verizon Business released a new BlueJeans Meetings feature for iPad, iOS, and Android to aid the reality of today's mobile workforce, as well as new device partnerships and applications which is used for unlocking the power of Verizon Mobile Edge Compute for real-time video collaboration on the go.

Report Scope

Report Attributes Details
Growth Rate 11.3% CAGR from 2023 to 2033
Market Value in 2023 US$ 18,929.2 million
Market Value in 2033 US$ 55,383.1 million
Base Year for Estimation 2023
Historical Data 2018 to 2022
Forecast Period 2023 to 2033
Quantitative Units US$ million for Value
Report Coverage Revenue Forecast, Volume Forecast, Company Ranking, Competitive Landscape Growth Factors, Trends, and Pricing Analysis
Segments Covered
  • Component
  • Vertical
  • End User
  • Region
Regions Covered
  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East & Africa
Key Countries Profiled
  • United States of America
  • Canada
  • Mexico
  • Brazil
  • Germany
  • Italy
  • France
  • United Kingdom
  • Spain
  • China
  • Japan
  • South Korea
  • GCC Countries
  • South Africa
  • Israel
Key Companies Profiled
  • Cisco
  • Verizon Enterprise
  • AT&T Inc.
  • Thrive Capital
  • Kyndryl
  • Torchsec Technologies LLC
  • Evolve IP LLC
  • Momentum Telecom
  • West Unified Communications Services Inc.
  • New Horizon Communications
  • 8x8 Inc.
  • BroadSoft
Customization Scope Available upon Request

Key Segments Profiled in the Global Business VoIP & UC services market

By Component:

  • Software
  • Services

By Vertical:

  • BFSI
  • Information Technology
  • Government
  • Healthcare
  • Retail
  • Energy & Utilities
  • Manufacturing
  • Other Verticals

By End User:

  • Small & Medium Enterprises
  • Large Enterprises

By Region:

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East & Africa

Frequently Asked Questions

How big is the Business Cloud VoIP & UC Services market? 

The market is valued at US$ 18.9 billion in 2023. 

Who are the key market players? 

Cisco, Verizon Enterprise, and AT&T Inc.are key market players. 

Which is the key segment by end user? 

Large enterprise sector is likely to remain preferred through 2033. 

What opportunities await the market players? 

Increasing adoption of IoT to boost the growth.

What is the market share of North America in 2023? 

North America to hold a market share of 30.4% in 2023. 

Table of Content

1. Executive Summary

    1.1. Global Market Outlook

    1.2. Demand-side Trends

    1.3. Supply-side Trends

    1.4. Technology Roadmap Analysis

    1.5. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Background

    3.1. Market Dynamics

        3.1.1. Drivers

        3.1.2. Restraints

        3.1.3. Opportunity

        3.1.4. Trends

    3.2. Scenario Forecast

        3.2.1. Demand in Optimistic Scenario

        3.2.2. Demand in Likely Scenario

        3.2.3. Demand in Conservative Scenario

    3.3. Opportunity Map Analysis

    3.4. Investment Feasibility Matrix

    3.5. PESTLE and Porter’s Analysis

    3.6. Regulatory Landscape

        3.6.1. By Key Regions

        3.6.2. By Key Countries

    3.7. Regional Parent Market Outlook

4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033

    4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022

    4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033

        4.2.1. Y-o-Y Growth Trend Analysis

        4.2.2. Absolute $ Opportunity Analysis

5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Component

    5.1. Introduction / Key Findings

    5.2. Historical Market Size Value (US$ Million) Analysis By Component, 2018 to 2022

    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Component, 2023 to 2033

        5.3.1. Software

        5.3.2. Services

    5.4. Y-o-Y Growth Trend Analysis By Component, 2018 to 2022

    5.5. Absolute $ Opportunity Analysis By Component, 2023 to 2033

6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Vertical

    6.1. Introduction / Key Findings

    6.2. Historical Market Size Value (US$ Million) Analysis By Vertical, 2018 to 2022

    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Vertical, 2023 to 2033

        6.3.1. BFSI

        6.3.2. Information Technology

        6.3.3. Government

        6.3.4. Healthcare

        6.3.5. Retail

        6.3.6. Energy & Utilities

        6.3.7. Manufacturing

        6.3.8. Others

    6.4. Y-o-Y Growth Trend Analysis By Vertical, 2018 to 2022

    6.5. Absolute $ Opportunity Analysis By Vertical, 2023 to 2033

7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By End User

    7.1. Introduction / Key Findings

    7.2. Historical Market Size Value (US$ Million) Analysis By End User , 2018 to 2022

    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By End User , 2023 to 2033

        7.3.1. Small & Medium Enterprises

        7.3.2. Large Enterprises

    7.4. Y-o-Y Growth Trend Analysis By End User , 2018 to 2022

    7.5. Absolute $ Opportunity Analysis By End User , 2023 to 2033

8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region

    8.1. Introduction

    8.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022

    8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033

        8.3.1. North America

        8.3.2. Latin America

        8.3.3. Western Europe

        8.3.4. Eastern Europe

        8.3.5. South Asia and Pacific

        8.3.6. East Asia

        8.3.7. Middle East and Africa

    8.4. Market Attractiveness Analysis By Region

9. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        9.2.1. By Country

            9.2.1.1. USA.

            9.2.1.2. Canada

        9.2.2. By Component

        9.2.3. By Vertical

        9.2.4. By End User

    9.3. Market Attractiveness Analysis

        9.3.1. By Country

        9.3.2. By Component

        9.3.3. By Vertical

        9.3.4. By End User

    9.4. Key Takeaways

10. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        10.2.1. By Country

            10.2.1.1. Brazil

            10.2.1.2. Mexico

            10.2.1.3. Rest of Latin America

        10.2.2. By Component

        10.2.3. By Vertical

        10.2.4. By End User

    10.3. Market Attractiveness Analysis

        10.3.1. By Country

        10.3.2. By Component

        10.3.3. By Vertical

        10.3.4. By End User

    10.4. Key Takeaways

11. Western Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        11.2.1. By Country

            11.2.1.1. Germany

            11.2.1.2. United Kingdom.

            11.2.1.3. France

            11.2.1.4. Spain

            11.2.1.5. Italy

            11.2.1.6. Rest of Western Europe

        11.2.2. By Component

        11.2.3. By Vertical

        11.2.4. By End User

    11.3. Market Attractiveness Analysis

        11.3.1. By Country

        11.3.2. By Component

        11.3.3. By Vertical

        11.3.4. By End User

    11.4. Key Takeaways

12. Eastern Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        12.2.1. By Country

            12.2.1.1. Poland

            12.2.1.2. Russia

            12.2.1.3. Czech Republic

            12.2.1.4. Romania

            12.2.1.5. Rest of Eastern Europe

        12.2.2. By Component

        12.2.3. By Vertical

        12.2.4. By End User

    12.3. Market Attractiveness Analysis

        12.3.1. By Country

        12.3.2. By Component

        12.3.3. By Vertical

        12.3.4. By End User

    12.4. Key Takeaways

13. South Asia and Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        13.2.1. By Country

            13.2.1.1. India

            13.2.1.2. Bangladesh

            13.2.1.3. Australia

            13.2.1.4. New Zealand

            13.2.1.5. Rest of South Asia and Pacific

        13.2.2. By Component

        13.2.3. By Vertical

        13.2.4. By End User

    13.3. Market Attractiveness Analysis

        13.3.1. By Country

        13.3.2. By Component

        13.3.3. By Vertical

        13.3.4. By End User

    13.4. Key Takeaways

14. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        14.2.1. By Country

            14.2.1.1. China

            14.2.1.2. Japan

            14.2.1.3. South Korea

        14.2.2. By Component

        14.2.3. By Vertical

        14.2.4. By End User

    14.3. Market Attractiveness Analysis

        14.3.1. By Country

        14.3.2. By Component

        14.3.3. By Vertical

        14.3.4. By End User

    14.4. Key Takeaways

15. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        15.2.1. By Country

            15.2.1.1. GCC Countries

            15.2.1.2. South Africa

            15.2.1.3. Israel

            15.2.1.4. Rest of MEA

        15.2.2. By Component

        15.2.3. By Vertical

        15.2.4. By End User

    15.3. Market Attractiveness Analysis

        15.3.1. By Country

        15.3.2. By Component

        15.3.3. By Vertical

        15.3.4. By End User

    15.4. Key Takeaways

16. Key Countries Market Analysis

    16.1. USA.

        16.1.1. Pricing Analysis

        16.1.2. Market Share Analysis, 2022

            16.1.2.1. By Component

            16.1.2.2. By Vertical

            16.1.2.3. By End User

    16.2. Canada

        16.2.1. Pricing Analysis

        16.2.2. Market Share Analysis, 2022

            16.2.2.1. By Component

            16.2.2.2. By Vertical

            16.2.2.3. By End User

    16.3. Brazil

        16.3.1. Pricing Analysis

        16.3.2. Market Share Analysis, 2022

            16.3.2.1. By Component

            16.3.2.2. By Vertical

            16.3.2.3. By End User

    16.4. Mexico

        16.4.1. Pricing Analysis

        16.4.2. Market Share Analysis, 2022

            16.4.2.1. By Component

            16.4.2.2. By Vertical

            16.4.2.3. By End User

    16.5. Germany

        16.5.1. Pricing Analysis

        16.5.2. Market Share Analysis, 2022

            16.5.2.1. By Component

            16.5.2.2. By Vertical

            16.5.2.3. By End User

    16.6. United Kingdom.

        16.6.1. Pricing Analysis

        16.6.2. Market Share Analysis, 2022

            16.6.2.1. By Component

            16.6.2.2. By Vertical

            16.6.2.3. By End User

    16.7. France

        16.7.1. Pricing Analysis

        16.7.2. Market Share Analysis, 2022

            16.7.2.1. By Component

            16.7.2.2. By Vertical

            16.7.2.3. By End User

    16.8. Spain

        16.8.1. Pricing Analysis

        16.8.2. Market Share Analysis, 2022

            16.8.2.1. By Component

            16.8.2.2. By Vertical

            16.8.2.3. By End User

    16.9. Italy

        16.9.1. Pricing Analysis

        16.9.2. Market Share Analysis, 2022

            16.9.2.1. By Component

            16.9.2.2. By Vertical

            16.9.2.3. By End User

    16.10. Poland

        16.10.1. Pricing Analysis

        16.10.2. Market Share Analysis, 2022

            16.10.2.1. By Component

            16.10.2.2. By Vertical

            16.10.2.3. By End User

    16.11. Russia

        16.11.1. Pricing Analysis

        16.11.2. Market Share Analysis, 2022

            16.11.2.1. By Component

            16.11.2.2. By Vertical

            16.11.2.3. By End User

    16.12. Czech Republic

        16.12.1. Pricing Analysis

        16.12.2. Market Share Analysis, 2022

            16.12.2.1. By Component

            16.12.2.2. By Vertical

            16.12.2.3. By End User

    16.13. Romania

        16.13.1. Pricing Analysis

        16.13.2. Market Share Analysis, 2022

            16.13.2.1. By Component

            16.13.2.2. By Vertical

            16.13.2.3. By End User

    16.14. India

        16.14.1. Pricing Analysis

        16.14.2. Market Share Analysis, 2022

            16.14.2.1. By Component

            16.14.2.2. By Vertical

            16.14.2.3. By End User

    16.15. Bangladesh

        16.15.1. Pricing Analysis

        16.15.2. Market Share Analysis, 2022

            16.15.2.1. By Component

            16.15.2.2. By Vertical

            16.15.2.3. By End User

    16.16. Australia

        16.16.1. Pricing Analysis

        16.16.2. Market Share Analysis, 2022

            16.16.2.1. By Component

            16.16.2.2. By Vertical

            16.16.2.3. By End User

    16.17. New Zealand

        16.17.1. Pricing Analysis

        16.17.2. Market Share Analysis, 2022

            16.17.2.1. By Component

            16.17.2.2. By Vertical

            16.17.2.3. By End User

    16.18. China

        16.18.1. Pricing Analysis

        16.18.2. Market Share Analysis, 2022

            16.18.2.1. By Component

            16.18.2.2. By Vertical

            16.18.2.3. By End User

    16.19. Japan

        16.19.1. Pricing Analysis

        16.19.2. Market Share Analysis, 2022

            16.19.2.1. By Component

            16.19.2.2. By Vertical

            16.19.2.3. By End User

    16.20. South Korea

        16.20.1. Pricing Analysis

        16.20.2. Market Share Analysis, 2022

            16.20.2.1. By Component

            16.20.2.2. By Vertical

            16.20.2.3. By End User

    16.21. GCC Countries

        16.21.1. Pricing Analysis

        16.21.2. Market Share Analysis, 2022

            16.21.2.1. By Component

            16.21.2.2. By Vertical

            16.21.2.3. By End User

    16.22. South Africa

        16.22.1. Pricing Analysis

        16.22.2. Market Share Analysis, 2022

            16.22.2.1. By Component

            16.22.2.2. By Vertical

            16.22.2.3. By End User

    16.23. Israel

        16.23.1. Pricing Analysis

        16.23.2. Market Share Analysis, 2022

            16.23.2.1. By Component

            16.23.2.2. By Vertical

            16.23.2.3. By End User

17. Market Structure Analysis

    17.1. Competition Dashboard

    17.2. Competition Benchmarking

    17.3. Market Share Analysis of Top Players

        17.3.1. By Regional

        17.3.2. By Component

        17.3.3. By Vertical

        17.3.4. By End User

18. Competition Analysis

    18.1. Competition Deep Dive

        18.1.1. Cisco

            18.1.1.1. Overview

            18.1.1.2. Product Portfolio

            18.1.1.3. Profitability by Market Segments

            18.1.1.4. Sales Footprint

            18.1.1.5. Strategy Overview

                18.1.1.5.1. Marketing Strategy

        18.1.2. Verizon Enterprise

            18.1.2.1. Overview

            18.1.2.2. Product Portfolio

            18.1.2.3. Profitability by Market Segments

            18.1.2.4. Sales Footprint

            18.1.2.5. Strategy Overview

                18.1.2.5.1. Marketing Strategy

        18.1.3. AT&T Inc.

            18.1.3.1. Overview

            18.1.3.2. Product Portfolio

            18.1.3.3. Profitability by Market Segments

            18.1.3.4. Sales Footprint

            18.1.3.5. Strategy Overview

                18.1.3.5.1. Marketing Strategy

        18.1.4. Thrive Capital

            18.1.4.1. Overview

            18.1.4.2. Product Portfolio

            18.1.4.3. Profitability by Market Segments

            18.1.4.4. Sales Footprint

            18.1.4.5. Strategy Overview

                18.1.4.5.1. Marketing Strategy

        18.1.5. Kyndryl

            18.1.5.1. Overview

            18.1.5.2. Product Portfolio

            18.1.5.3. Profitability by Market Segments

            18.1.5.4. Sales Footprint

            18.1.5.5. Strategy Overview

                18.1.5.5.1. Marketing Strategy

        18.1.6. Torchsec Technologies LLC

            18.1.6.1. Overview

            18.1.6.2. Product Portfolio

            18.1.6.3. Profitability by Market Segments

            18.1.6.4. Sales Footprint

            18.1.6.5. Strategy Overview

                18.1.6.5.1. Marketing Strategy

        18.1.7. Evolve IP LLC

            18.1.7.1. Overview

            18.1.7.2. Product Portfolio

            18.1.7.3. Profitability by Market Segments

            18.1.7.4. Sales Footprint

            18.1.7.5. Strategy Overview

                18.1.7.5.1. Marketing Strategy

        18.1.8. Momentum Telecom

            18.1.8.1. Overview

            18.1.8.2. Product Portfolio

            18.1.8.3. Profitability by Market Segments

            18.1.8.4. Sales Footprint

            18.1.8.5. Strategy Overview

                18.1.8.5.1. Marketing Strategy

        18.1.9. West Unified Communications Services Inc.

            18.1.9.1. Overview

            18.1.9.2. Product Portfolio

            18.1.9.3. Profitability by Market Segments

            18.1.9.4. Sales Footprint

            18.1.9.5. Strategy Overview

                18.1.9.5.1. Marketing Strategy

        18.1.10. New Horizon Communications

            18.1.10.1. Overview

            18.1.10.2. Product Portfolio

            18.1.10.3. Profitability by Market Segments

            18.1.10.4. Sales Footprint

            18.1.10.5. Strategy Overview

                18.1.10.5.1. Marketing Strategy

        18.1.11. 8x8 Inc.

            18.1.11.1. Overview

            18.1.11.2. Product Portfolio

            18.1.11.3. Profitability by Market Segments

            18.1.11.4. Sales Footprint

            18.1.11.5. Strategy Overview

                18.1.11.5.1. Marketing Strategy

        18.1.12. BroadSoft

            18.1.12.1. Overview

            18.1.12.2. Product Portfolio

            18.1.12.3. Profitability by Market Segments

            18.1.12.4. Sales Footprint

            18.1.12.5. Strategy Overview

                18.1.12.5.1. Marketing Strategy

19. Assumptions & Acronyms Used

20. Research Methodology

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