- Global Locations -


Future Market Insights, Inc.

Christiana Corporate, 200
Continental Drive, Suite 401,
Newark, Delaware - 19713,
United States

T: +1-845-579-5705


Future Market Insights, Inc.

616 Corporate Way, Suite 2-9018,
Valley Cottage, NY 10989, United States

T: +1-347-918-3531


Future Market Insights

1602-6 Jumeirah Bay X2 Tower, Plot No: JLT-PH2-X2A,
Jumeirah Lakes Towers, Dubai,
United Arab Emirates


Future Market Insights

3rd Floor, 207 Regent Street,
W1B 3HH London
United Kingdom

T: + 44 (0) 20 8123 9659
D: +44 (0) 20 3287 4268

Asia Pacific

Future Market Insights

IndiaLand Global Tech Park, Unit UG-1, Behind Grand HighStreet, Phase 1, Hinjawadi, MH, Pune – 411057, India

VOIP Services Market Outlook (2022-2032)

The VoIP services market revenue by the end of 2021 was US$ 123.3 Bn. The VoIP services market is expected to reach US$ 354.7 Bn by 2032, as it is estimated to grow at a CAGR of 10.2% for 2022-2032.

Estimated Year (2022) Market Value

US$ 133.9 Bn

Projected Year (2032) Market Value

US$ 354.7 Bn

CAGR% (2022-2032)


Top 5 Vendor Market Share

Around 35%

Voice over internet protocol (VoIP) is a set of technologies that allows voice multimedia and communication which can be transferred across internet networks. its low-cost technique charged across the world for communication. The internet is used as digitized transmission. VoIP technology consists of IP telephony, broadband telephony and internet telephony.

Voice over internet protocol (VoIP) services market consists of 7% of the global telecommunications services market.

Don't pay for what you don't need

Customize your report by selecting specific countries or regions and save 30%!

2017-2021 VoIP Services Market Demand Outlook Compared to 2022-2032 Forecast

The VoIP services market is estimated to grow at a CAGR of 10.2% for the forecast period of 2022–2032.

Small, huge and medium corporations are adopting these cloud-based infrastructures. Furthermore, rising demand for virtual communication services is like fuel for market development. This is due to the budget provided by services, like as probable per-user minimal capital expenses, monthly fees, and fewer strategic benefits, as well as such as IT workers network is ease of introducing future innovations and homogeneity.

VoIP Services Can Allow Communication When the Analog Phone Communication is Restricted

There are numerous instances when the communication between any two entities could be restricted because of poor telephone connectivity. This issue can further arise when the two entities or individuals intend to communicate with each other while they are in different countries.

These factors can act as an obstruction for communication between the two parties, however if there is presence of a decent internet connectivity, VoIP solutions can be implemented to allow the communication to take place, if the parties are operating on the same online platform and do not have the contact details of each other, VoIP solutions can be again used for communication.

Sudip Saha
Sudip Saha

Principal Consultant

Talk to Analyst

Find your sweet spots for generating winning opportunities in this market.

Regional Analysis

North America had the largest market share for the VoIP services market in 2021, with a market share of 31.2% and South Asia and Pacific had a market share of 12.9%.

North America has several industries which are doing well and several major companies in this region operate outside of North America, which creates the need of VoIP services for allowing interaction.

South Asia and Pacific has a large travel and tourism industry allowing the use of VoIP services to grow among the companies of this sector, apart from that, this region also has a large IT & Telecom as well as media and entertainment industry and a fast growing retail & e-commerce industry allowing the rapid growth of VoIP services market in this region.

Country wise insights

The increasing popularity of web-based apps is driving the market development of the US call type segment.

In the United States, the domestic VoIP services market is estimated to be dominating with a high market share in North America.

Businesses are looking to make free domestic calls to any phone number using popular VoIP services such as Viber, Google Voice, Skype, and Web-based apps, which are becoming increasingly popular as they leverage Over-The-Top (OTT) voice and messaging technologies for smartphones and tablets. Since the spread of smartphones and Wi-Fi, domestic calls using these apps have been attracting attention. Some providers offer unlimited local calling plans for a fixed monthly fee.

The mobile VoIP industry in Mexico is booming due to rising smartphone adoption and continuous investments in LTE and broadband.

In order to save expenses, Mexican enterprises are implementing VoIP services allowing the market for to grow in this country, Mexico has made economical improvements over the past few year and is one of the leading Latin American countries and the enterprises are collaborating with other telecom companies to leverage the VoIP services.

Adoption of VoIP Services Driven by the Edu-tech Industry in India

Lately, several Edu-tech platforms have started experiencing strong growth in their market capitals in India, and the companies in this industry have leveraged VoIP services to the maximum.

VoIP platforms like WhatsApp are widely used across this country and also experience rapid growth in the use of these platforms. For these reasons, the VoIP services market in India is estimated to grow at a CAGR of 10.3%.

Get the data you need at a Fraction of the cost

Personalize your report by choosing insights you need
and save 40%!

Category wise Insights

Why are the Hosted IP PBX Services Estimated to be the Fastest Growing?

Hosted PBX is a cloud based telephone switching network. The benefit of the hosted PBX being that the companies do not have to worry about the maintenance of the hardware requirements of the phone systems. This allows more enterprises to adopt this type of IP PBX service and the hosted IP PBX market is estimated to grow at a CAGR of 12.1%.

Why is Computer-to-Computer Configuration the Most Dominant?

Enterprises, especially those enterprises which have their offices and employees spread across numerous cities in a country or are multi-national need to implement VoIP services and solutions to allow the interaction between the employees for work and projects.

Several client interactions take place via VoIP services and the default device used for this interaction is the personal computer or laptop provided by the company to the employees. Owing to this factor, computer-to-computer mode of configuration is the most dominant and held a market share of 43.3% for the year 2021.

How are the Residential VoIP Service Users Growing at a Fast Rate?

VoIP services for personal, residential or community and semi-professional purposes is estimated to witness the highest CAGR of 12.8% for the forecast period.

Messaging applications, social media and use of conferencing platforms has increased among personal users. International travelling post pandemic is slowly returning to the pre-pandemic levels allowing the market to grow and post pandemic several video-conferencing platforms have been accepted by the people and still continue to be used, allowing the VoIP services market to grow in the residential segment.

Why Does the IT & Telecom Industry have the Largest Market Share for VoIP Services Market?

IT & Telecom industry, especially the IT industry implements various software development lifecycles which involves the clients input in the development of the solutions. Creation of the requirement sheet and understanding the changes which the clients wants. VoIP services are help meet this requirement and for this reason, the IT & Telecom industry is estimated to have the largest market share of 23.4%.

Competitive Landscape

The VoIP market, for example, Dialpad, Verizon Correspondences Inc., Viber Media, and TruCaaS Inc., is adopting online sales and deals by substitute conveyance channels, for example, Furthermore, players’ dynamic in the market are zeroing in on inorganic development procedures like key joint effort and consolidation and obtaining exercises with innovation to work on their contributions and market reach.

  • In April 2022, Nextiva, a leading VoIP services provider company, released its NextivaOne partner programme to support the implementation of developing technologies for its channel partners and customers, allowing them to improve their service portfolio and build their revenue stream.
  • In July 2021, Dialpad released Dialpad meetings. The intention of this new solution was to unite their range of business communication and customer engagement offerings and provide one unified solution for the same. The solution implements AI and cloud to improve the offering.

Scope of report



Market value in 2021

US$ 18.8 Bn

Market CAGR 2022 to 2032


Share of top 5 players

Around 35%

Forecast Period


Historical Data Available for


Market Analysis

USD Million for Value

Key Regions Covered

North America, Latin America, Europe, South Asia & Pacific, East Asia and the Middle East & Africa

Key Countries Covered

US, Canada, Germany, U.K., France, Italy, Spain, Russia, China, Japan, South Korea, India, Australia & New Zealand, GCC Countries, Turkey and South Africa

Key Segments Covered

Services, Configuration, End User and Vertical

Key Companies Profiled

  • Nextiva
  • Dialpad
  • Ooma Office
  • GoTo Connect
  • Zoom
  • OpenPhone
  • Aircall
  • 8x8 X Series
  • CallTower
  • 3CX
  • MightyCall
  • Cisco

Report Coverage

Market Forecast, Company Share Analysis, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives

Customization & Pricing

Available upon Request


VoIP Services Market by Category

By Services:

  • SIP Trunking
  • Hosted IP PBX
  • Managed IP PBX

By Configuration:

  • Computer-to-Computer
  • Computer-to-Phone
  • Phone-to-Phone

By End User:

  • Residential
  • Enterprises
  • SMEs
  • Large Enterprises

By Vertical:

  • BFSI
  • IT & Telecom
  • Healthcare
  • Media & Entertainment
  • Retail & eCommerce
  • Travel & Hospitality
  • Others

Frequently Asked Questions

What is the Growth Outlook for Voice Over Internet Protocol (VoIP) Over WLAN Market?

The market is likely to register a CAGR of 5% through 2032.

What is the Current Valuation of the Voice Over Internet Protocol (VoIP) Over WLAN Market?

The market is currently valued at US$ 11.3 Bn in 2022.

How is the Future of the Voice Over Internet Protocol (VoIP) Over WLAN Market?

The market is likely to grow to a valuation of US$ 18.41 Bn by 2032.

Which is the Leading Region in the Market?

North America is likely to be a leading market during the forecast period.

Explore Technology Insights

View Reports

VOIP Services Market

Schedule a Call