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[306 Pages] Global demand for call center AI is expected to rise at a yearly growth rate of 13.5% to be valued at US$ 6 Billion in 2032. By 2026, the market is likely to be valued at US$ 3.6 Billion, supported by:
During the period ranging from 2020 to 2022, call center AI demand prospects have been spurred after the emergence of numerous innovative technologies. Progress in control compliance suite (CCSBot), omnichannel solutions, and quality assurance technology contribute to the growing adoption of call center AI.
Service providers present advanced call center solutions that deliver a constant customer experience across all channels to enhance customer engagement. AI in the call center is expected to offer a hyper-customized customer experience expected to fuel market growth.
Increasing penetration of social media platforms is likely to offer call center AI service providers immense lucrative prospects. Predictive call routing, interactive voice response (IVR), call analytics, emotional intelligence, and conversational AI are some of the sheering applications of AI in the call center software industry.
Increasing deployment of AI-based chatbots to interact with customers via social media platforms are likely to augment. As per the recently published report, demand for call center AI for the BFSI industry is expected to surge at over 13% CAGR.
Data Points | Key Statistics |
---|---|
Call Center AI Market Size (2022) | US$ 1.7 Billion |
Call Center AI Market Estimated Value (2026) | US$ 3.6 Billion |
Call Center AI Market Projected Value (2032) | US$ 6 Billion |
Global Call Center AI Market Growth Rate (2022 to 2032) | 13.5% CAGR |
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The Asia Pacific is anticipated to yield significant growth opportunities, backed by a flourishing end-use industry like BFSI, healthcare, and the retail sector. By 2032-end, the Asia Pacific region is estimated to capture a Y-o-Y growth rate of 13%. Large investments in call center solutions by countries such as China, Japan, India, and the Philippines are fuelling market growth.
Likewise, India and the Philippines are anticipated to emerge as the favorite destinations for setting up a call center. Companies including GE, Bharti Telecom, British Airways, and financial giants such as American Express, ICICI, and HDFC have deployed their call centers in India for better customer support. Thus, Call Center AI manufacturers are seizing this opportunity to pave the way in the regional market.
Based on deployment type, the demand for on-premise Call Center AI will soar across the end-use industry, expected to register a CAGR of 13.5% until 2032. This segment accounted for more than 55% share in 2021. On-premises deployment of AI solutions and services permits enterprises and corporations to customize and implement AI models.
It enables companies to practice effective safety and security practices regarding consumer data, thus cultivating the system's security and offering a more secure ecosystem to deal with consumer data. On-premises call center AI solutions are deployed more widely by small and medium enterprises due to the ease of deployment and control offered by on-premises systems, thereby offering favorable growth opportunities for the industry.
Artificial Intelligence in call center's advantage is resolving customer problems. Predictive and analytical AI software can bring faster solutions and results by scanning customer complaints from databases faster than standard systems. This can save a sizable amount of time on behalf of both the customer and the company. Owing to these, the demand for call center AI is likely to upsurge over the years to come.
Automating procedures such as customer follow-up are some of the ways AI may affect sales of call center ai operations.
Demand for call centers AI is projected to be more efficient, perform better and be more predictive. AI may have an influence on call center operations by anticipating inquiries based on the customer's previous behaviors, ensuring good communication to handle queries quickly regardless of time or location, and automating procedures such as customer follow-up.
The demand for call center AI applications is still in its infancy. The development of new AI solutions that can aid in optimization, automation, and prediction might be a major driver in sales of call center AI acceptance and penetration.
Other significant factors influencing the growing demand for call center AI applications include the increasing use of AI by organizations in pursuit of enhanced customer support service offerings, the increasing role of social media for customer engagement, and the exponential growth of data through the Internet of Things (IoT), social media, while factors such as a lack of skilled labour and unsupervised learning are expected to hinder the market growth.
Factors such as the increased need for improved customer experience and response time, as well as greater data analysis capabilities, are influencing the worldwide call center AI market.
The demand for call center AI growth is being hampered by expensive installation and training costs, as well as privacy and security concerns. Furthermore, the market is influenced by enterprises' increased focus on AI technology and the increased penetration of social media platforms.
Nonetheless, each of these variables is expected to have a significant influence on worldwide sales of call center AI throughout the forecast period. In certain cases, responding to client inquiries in real-time might be challenging for a customer service representative, as customers may not understand the context of their inquiry. This has necessitated the development of better data analytics skills.
For example, with AI, prior customer interactions and chat data may be examined in seconds, and concise information about the client can be supplied to the executive. Because of its large in-house data scientists and analysts, Amazon, in partnership with its subsidiary Amazon Web Services, developed specific algorithms aimed at evaluating customer wants and offering accurate responses based on those needs.
As a result, the global sales of call center AI are growing due to the requirement for increased data analysis skills.
Sales of call centers AI transformed social media into a vital component of modern businesses. Every firm has been increasing its social media presence in order to reach out to its customers more easily. With internet access and high social media penetration rates, a number of developing nations are seeing population increase and rapid growth in the sales of call centers AI.
As a result, firms must modernize how they reach out to customers and respond to their problems on social media platforms, as conventional customer service approaches are no longer applicable in the digital age. Demand for call center AI is increasing as customers are increasingly using social media channels to communicate with businesses and discuss their experiences.
As a result, the rising desire among contact centers to incorporate social media platforms such as Facebook and Twitter in order to meet the organization's aim of effective customer service programs is likely to give lucrative chances for sales of call center AI expansion over the projection period.
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Call Center AI Market:
Attributes | Call Center AI Market |
---|---|
CAGR (2022 to 2032) | 13.5% |
Market Value (2026) | US$ 3.6 Billion |
Growth Factor | Customer engagement on social media is growing, as is data generation via IoT, social media, and advancements in image technology. |
Opportunity | Most market players offer technical support and consulting services to handle AI-based solutions deployment. |
Key Trends | Call center AI technologies assist financial organizations to improve customer experience and reduce turnover. |
AI as a Service Market:
Attributes | AI as a Service Market |
---|---|
CAGR (2022 to 2032) | 48.2% |
Market Value (2026) | US$ 35.1 Billion |
Growth Factor | As the number of creative enterprises grows, so will the need for AI-powered services in the form of APIs and SDKs. |
Opportunity | Growth in the number of creative companies and demand for AI-powered services are projected to fuel the market for AI as a service. |
Key Trends | Increasing demand for AI as a service is likely to fuel the Artificial Intelligence as a Service industry. |
North America IT Services Market:
Attributes | North America IT Services Market |
---|---|
CAGR (2022 to 2032) | 7.6% |
Market Value (2026) | US$ 660 Billion |
Growth Factor | IT services are employed in many business activities, from HR to supply chain and operations management. |
Opportunity | Impacts of confinement include global supply chain disruptions, decreasing demand for imported products and services, and more unemployment. |
Key Trends | Cloud computing services are growing in popularity as companies embrace digital transformation and improve customer experience. |
The use of artificial intelligence in contact centers with the goal of offering human-like services to clients with robotic aid is increasing the demand for call center ai. One of the most prominent uses of AI in contact centers is to give in-depth statistics on-call times and initial resolution, as well as other metrics.
These technologies can recognize trends and access client data, allowing them to assess if clients have a positive or negative experience. In certain cases, responding to consumer inquiries in real-time might be challenging for a customer support agent since the customer may not grasp the context of their query.
COVID-19 prompted governments all across the world to impose lockdowns in their nations, putting a significant strain on all industries. The demand for call center ai software solutions has risen as a result of the growing need for enterprises to update aging infrastructure in order to establish a more flexible approach to customer interaction during the COVID-19 pandemic.
The COVID-19 pandemic had a favorable influence on the growth of the sales of call center AI since the demand for call center ai software adoption has increased under unusual circumstances. In order to establish a more agile approach to customer interaction, businesses have noticed an increase in the need to upgrade obsolete infrastructure.
By giving accurate and timely feedback, the customer experience must be maintained. Customer satisfaction is crucial to a business's long-term success. Call center as a service (CCaaS) offers solutions that make it easier to deliver adequate customer care. The service aids agents in efficiently handling customers by supplying real-time client query-related data.
It uses pop-up windows to present information on clients and their purchasing history. This saves the agent time and helps them to fix the customer's issue quickly. The cost of traditional on-premises contact centers is significantly higher than the cost of cloud-based call center AI market maintenance.
By using solutions in a call center AI market, businesses may save money on overall costs such as hardware installation and maintenance service fees. Furthermore, cloud-based services help to reduce overhead expenses, downtime, and power consumption. It also has a pay-per-use subscription approach, allowing companies to pick the plan that best fits their demands and budget.
Businesses with limited resources are increasingly turning to increase the demand for call center AI. A considerable quantity of data in the Call Center is susceptible to malicious intruders. In the call center AI market, personal and confidential information such as health information and credit card information is saved.
There is a significant danger of data breaches and hacking both within and externally. Internally, the agent may, for example, leak information or be bribed to do so. There is a considerable danger of privacy infringement as a result of this.
The call center ai market is divided into three categories: deployment mode, end-user industry, and region. The market is divided into two types of deployments: cloud and on-premise.
The market is divided into BFSI, retail & e-commerce, telecom, travel & hospitality, and others, according to the end-user industry. The scope of the study includes thorough information on the primary drivers and restraints driving the AI market in contact center applications.
The report also examines industry trends, such as enterprises' increased use of AI in the quest for better customer support service offerings and their implications for the market.
During the projection period, the solution segment by component is expected to develop at a strong CAGR of 13.1% by 2032 since services are critical to the operation of many AI-enabled products. These solutions guarantee a speedier and easier deployment, maximizing the return on investment for businesses.
These services ensure end-to-end computing platform deployment and answer pre-and post-deployment questions. To oversee the call center AI market, the majority of market providers provide technical support and consulting services.
Region | CAGR |
---|---|
United States of America | 13.4% |
United Kingdom | 12.6% |
China | 13% |
Japan | 12.5% |
South Korea | 12.1% |
Owing to its quick technological advancements, North America is expected to have the greatest share of the call center AI market. In this area, the USA is the most advanced demand for call center AI technologies. Furthermore, the presence of multinational suppliers in the area, such as IBM, Google, Microsoft, and AWS, is critical for the application of conversational AI technology in contact centers.
To meet the rising demand for call center AI solutions throughout the world and to expand their position in the industry, these firms have used a variety of methods, including acquisitions, expansions, new product releases and enhancements, and partnerships, agreements, and collaborations.
Recent Developments in the Call Center AI Market:
The call center ai market is expected to rise at a steady CAGR of 13.5% during the projected period.
The global call center AI market was valued at US$ 1.3 Billion in 2021.
The global call center ai market is anticipated to be worth nearly US$ 6 Billion by 2032.
North America is a leading region for the call center AI market.
Cloud is the leading segment by deployment is expected to expand at a strong CAGR of 13.4% by 2032.
1. Executive Summary | Call Center AI Market 1.1. Global Market Outlook 1.2. Summary of Statistics 1.3. Key Market Characteristics & Attributes 1.4. FMI Analysis and Recommendations 2. Market Overview 2.1. Market Coverage / Taxonomy 2.2. Market Definition / Scope / Limitations 3. Market Risks and Trends Assessment 3.1. Risk Assessment 3.1.1. COVID-19 Crisis and Impact on Call Center AI 3.1.2. COVID-19 Impact Benchmark with Previous Crisis 3.1.3. Impact on Market Value (US$ Million) 3.1.4. Assessment by Key Countries 3.1.5. Assessment by Key Market Segments 3.1.6. Action Points and Recommendation for Suppliers 3.2. Key Trends Impacting the Market 3.3. Formulation and Product Development Trends 4. Market Background 4.1. Management Market, by Key Countries 4.2. Management Market Opportunity Assessment (US$ Million) 4.2.1. Total Available Market 4.2.2. Serviceable Addressable Market 4.2.3. Serviceable Obtainable Market 4.3. Market Scenario Forecast 4.3.1. Demand in optimistic Scenario 4.3.2. Demand in Likely Scenario 4.3.3. Demand in Conservative Scenario 4.4. Investment Feasibility Analysis 4.4.1. Investment in Established Markets 4.4.1.1. In Short Term 4.4.1.2. In Long Term 4.4.2. Investment in Emerging Markets 4.4.2.1. In Short Term 4.4.2.2. In Long Term 4.5. Forecast Factors - Relevance & Impact 4.5.1. Top Companies Historical Growth 4.5.2. Growth in Automation, By Country 4.5.3. Management Adoption Rate, By Country 4.6. Market Dynamics 4.6.1. Market Driving Factors and Impact Assessment 4.6.2. Prominent Market Challenges and Impact Assessment 4.6.3. Management Market Opportunities 4.6.4. Prominent Trends in the Global Market & Their Impact Assessment 5. Key Success Factors 5.1. Providers’ Focus on Low Penetration High Growth Markets 5.2. Banking on with Segments High Incremental Opportunity 5.3. Peer Benchmarking 6. Global Market Demand Analysis 2015 to 2021 and Forecast, 2022 to 2032 6.1. Historical Market Analysis, 2015 to 2021 6.2. Current and Future Market Projections, 2022 to 2032 6.3. Y-o-Y Growth Trend Analysis 7. Global Market Value Analysis 2015 to 2021 and Forecast, 2022 to 2032 7.1. Historical Market Value (US$ Million) Analysis, 2015 to 2021 7.2. Current and Future Market Value (US$ Million) Projections, 2022 to 2032 7.2.1. Y-o-Y Growth Trend Analysis 7.2.2. Absolute $ Opportunity Analysis 8. Global Market Analysis 2015 to 2021 and Forecast 2022 to 2032, By Deployment Type 8.1. Introduction / Key Findings 8.2. Historical Market Size (US$ Million) Analysis By Deployment Type, 2015 to 2021 8.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Deployment Type, 2022 to 2032 8.3.1. On-premises 8.3.2. Cloud 8.4. Market Attractiveness Analysis By Deployment Type 9. Global Market Analysis 2015 to 2021 and Forecast 2022 to 2032, By Vertical 9.1. Introduction / Key Findings 9.2. Historical Market Size (US$ Million) Analysis By Vertical, 2015 to 2021 9.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Vertical, 2022 to 2032 9.3.1. BFSI 9.3.2. Media & Entertainment 9.3.3. Retail & eCommerce 9.3.4. Travel & Hospitality 9.3.5. Telecom 9.3.6. Healthcare 9.3.7. Others (Automotive, Government, Manufacturing, Education, and Energy & Utilities) 9.4. Market Attractiveness Analysis By Vertical 10. Global Market Analysis 2015 to 2021 and Forecast 2022 to 2032, By Component 10.1. Introduction / Key Findings 10.2. Historical Market Size (US$ Million) Analysis By Component, 2015 to 2021 10.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Component, 2022 to 2032 10.3.1. Compute Platforms 10.3.2. Solutions 10.3.3. Services 10.3.3.1. Training & Consulting Services 10.3.3.2. System Integration & Deployment Services 10.3.3.3. Support & Maintenance Services 10.4. Market Attractiveness Analysis By Component 11. Global Market Analysis 2015 to 2021 and Forecast 2022 to 2032, By Region 11.1. Introduction 11.2. Historical Market Size (US$ Million) Analysis By Region, 2015 to 2021 11.3. Current Market Size (US$ Million) & Analysis and Forecast By Region, 2022 to 2032 11.3.1. North America 11.3.2. Latin America 11.3.3. Europe 11.3.4. Asia Pacific 11.3.5. Middle East and Africa (MEA) 11.4. Market Attractiveness Analysis By Region 12. North America Market Analysis 2015 to 2021 and Forecast 2022 to 2032 12.1. Introduction 12.2. Pricing Analysis 12.3. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021 12.4. Market Size (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032 12.4.1. By Country 12.4.1.1. United States of America 12.4.1.2. Canada 12.4.1.3. Rest of North America 12.4.2. By Deployment Type 12.4.3. By Component 12.4.4. By Vertical 12.5. Market Attractiveness Analysis 12.5.1. By Country 12.5.2. By Deployment Type 12.5.3. By Component 12.5.4. By Vertical 13. Latin America Market Analysis 2015 to 2021 and Forecast 2022 to 2032 13.1. Introduction 13.2. Pricing Analysis 13.3. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021 13.4. Market Size (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032 13.4.1. By Country 13.4.1.1. Brazil 13.4.1.2. Mexico 13.4.1.3. Rest of Latin America 13.4.2. By Deployment Type 13.4.3. By Component 13.4.4. By Vertical 13.5. Market Attractiveness Analysis 13.5.1. By Country 13.5.2. By Deployment Type 13.5.3. By Component 13.5.4. By Vertical 14. Europe Market Analysis 2015 to 2021 and Forecast 2022 to 2032 14.1. Introduction 14.2. Pricing Analysis 14.3. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021 14.4. Market Size (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032 14.4.1. By Country 14.4.1.1. Germany 14.4.1.2. France 14.4.1.3. United Kingdom 14.4.1.4. Italy 14.4.1.5. Benelux 14.4.1.6. Nordic Countries 14.4.1.7. Rest of Europe 14.4.2. By Deployment Type 14.4.3. By Component 14.4.4. By Vertical 14.5. Market Attractiveness Analysis 14.5.1. By Country 14.5.2. By Deployment Type 14.5.3. By Component 14.5.4. By Vertical 15. Asia Pacific Market Analysis 2015 to 2021 and Forecast 2022 to 2032 15.1. Introduction 15.2. Pricing Analysis 15.3. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021 15.4. Market Size (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032 15.4.1. By Country 15.4.1.1. China 15.4.1.2. Japan 15.4.1.3. South Korea 15.4.1.4. Rest of Asia Pacific 15.4.2. By Deployment Type 15.4.3. By Component 15.4.4. By Vertical 15.5. Market Attractiveness Analysis 15.5.1. By Country 15.5.2. By Deployment Type 15.5.3. By Component 15.5.4. By Vertical 16. Middle East and Africa Market Analysis 2015 to 2021 and Forecast 2022 to 2032 16.1. Introduction 16.2. Pricing Analysis 16.3. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021 16.4. Market Size (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032 16.4.1. By Country 16.4.1.1. GCC Countries 16.4.1.2. South Africa 16.4.1.3. Turkey 16.4.1.4. Rest of Middle East and Africa 16.4.2. By Deployment Type 16.4.3. By Component 16.4.4. By Vertical 16.5. Market Attractiveness Analysis 16.5.1. By Country 16.5.2. By Deployment Type 16.5.3. By Component 16.5.4. By Vertical 17. Key Countries Market Analysis 2015 to 2021 and Forecast 2022 to 2032 17.1. Introduction 17.1.1. Market Value Proportion Analysis, By Key Countries 17.1.2. Global Vs. Country Growth Comparison 17.2. US Market Analysis 17.2.1. Value Proportion Analysis by Market Taxonomy 17.2.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.2.2.1. By Deployment Type 17.2.2.2. By Component 17.2.2.3. By Vertical 17.3. Canada Market Analysis 17.3.1. Value Proportion Analysis by Market Taxonomy 17.3.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.3.2.1. By Deployment Type 17.3.2.2. By Component 17.3.2.3. By Vertical 17.4. Mexico Market Analysis 17.4.1. Value Proportion Analysis by Market Taxonomy 17.4.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.4.2.1. By Deployment Type 17.4.2.2. By Component 17.4.2.3. By Vertical 17.5. Brazil Market Analysis 17.5.1. Value Proportion Analysis by Market Taxonomy 17.5.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.5.2.1. By Deployment Type 17.5.2.2. By Component 17.5.2.3. By Vertical 17.6. Germany Market Analysis 17.6.1. Value Proportion Analysis by Market Taxonomy 17.6.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.6.2.1. By Deployment Type 17.6.2.2. By Component 17.6.2.3. By Vertical 17.7. France Market Analysis 17.7.1. Value Proportion Analysis by Market Taxonomy 17.7.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.7.2.1. By Deployment Type 17.7.2.2. By Component 17.7.2.3. By Vertical 17.8. Italy Market Analysis 17.8.1. Value Proportion Analysis by Market Taxonomy 17.8.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.8.2.1. By Deployment Type 17.8.2.2. By Component 17.8.2.3. By Vertical 17.9. BENELUX Market Analysis 17.9.1. Value Proportion Analysis by Market Taxonomy 17.9.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.9.2.1. By Deployment Type 17.9.2.2. By Component 17.9.2.3. By Vertical 17.10. UK Market Analysis 17.10.1. Value Proportion Analysis by Market Taxonomy 17.10.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.10.2.1. By Deployment Type 17.10.2.2. By Component 17.10.2.3. By Vertical 17.11. Nordic Countries Market Analysis 17.11.1. Value Proportion Analysis by Market Taxonomy 17.11.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.11.2.1. By Deployment Type 17.11.2.2. By Component 17.11.2.3. By Vertical 17.12. China Market Analysis 17.12.1. Value Proportion Analysis by Market Taxonomy 17.12.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.12.2.1. By Deployment Type 17.12.2.2. By Component 17.12.2.3. By Vertical 17.13. Japan Market Analysis 17.13.1. Value Proportion Analysis by Market Taxonomy 17.13.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.13.2.1. By Deployment Type 17.13.2.2. By Component 17.13.2.3. By Vertical 17.14. South Korea Market Analysis 17.14.1. Value Proportion Analysis by Market Taxonomy 17.14.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.14.2.1. By Deployment Type 17.14.2.2. By Component 17.14.2.3. By Vertical 17.15. GCC Countries Market Analysis 17.15.1. Value Proportion Analysis by Market Taxonomy 17.15.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.15.2.1. By Deployment Type 17.15.2.2. By Component 17.15.2.3. By Vertical 17.16. South Africa Market Analysis 17.16.1. Value Proportion Analysis by Market Taxonomy 17.16.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.16.2.1. By Deployment Type 17.16.2.2. By Component 17.16.2.3. By Vertical 17.17. Turkey Market Analysis 17.17.1. Value Proportion Analysis by Market Taxonomy 17.17.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032 17.17.2.1. By Deployment Type 17.17.2.2. By Component 17.17.2.3. By Vertical 17.17.3. Competition Landscape and Player Concentration in the Country 18. Market Structure Analysis 18.1. Market Analysis by Tier of Companies 18.2. Market Concentration 18.3. Market Share Analysis of Top Players 18.4. Market Presence Analysis 18.4.1. By Regional footprint of Players 18.4.2. Product footprint by Players 19. Competition Analysis 19.1. Competition Dashboard 19.2. Competition Benchmarking 19.3. Competition Deep Dive 19.3.1. IBM 19.3.1.1. Overview 19.3.1.2. Product Portfolio 19.3.1.3. Sales Footprint 19.3.1.4. Strategy Overview 19.3.2. Google 19.3.3. Microsoft 19.3.4. Oracle 19.3.5. SAP 19.3.6. AWS 19.3.7. Nuance Communications 19.3.8. Avaya 19.3.9. Haptik 19.3.10. Artificial Solutions 20. Assumptions and Acronyms Used 21. Research Methodology
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Table 1: Global Market Value (US$ Million), By Deployment Type, 2015 to 2021 Table 2: Global Market Value (US$ Million), By Deployment Type, 2022 to 2032 Table 3: Global Market Value (US$ Million), By Component, 2015 to 2021 Table 4: Global Market Value (US$ Million), By Component, 2022 to 2032 Table 5: Global Market Value (US$ Million), By Vertical, 2015 to 2021 Table 6: Global Market Value (US$ Million), By Vertical, 2022 to 2032 Table 7: Global Market, By Region, 2015 to 2021 Table 8: Global Market, By Region, 2022 to 2032 Table 9: North America Market Value (US$ Million), By Deployment Type, 2015 to 2021 Table 10: North America Market Value (US$ Million), By Deployment Type, 2022 to 2032 Table 11: North America Market Value (US$ Million), By Component, 2015 to 2021 Table 12: North America Market Value (US$ Million), By Component, 2022 to 2032 Table 13: North America Market Value (US$ Million), By Vertical, 2015 to 2021 Table 14: North America Market Value (US$ Million), By Vertical, 2022 to 2032 Table 15: North America Market, By Country, 2015 to 2021 Table 16: North America Market, By Country, 2022 to 2032 Table 17: Latin America Market Value (US$ Million), By Deployment Type, 2015 to 2021 Table 18: Latin America Market Value (US$ Million), By Deployment Type, 2022 to 2032 Table 19: Latin America Market Value (US$ Million), By Component, 2015 to 2021 Table 20: Latin America Market Value (US$ Million), By Component, 2022 to 2032 Table 21: Latin America Market Value (US$ Million), By Vertical, 2015 to 2021 Table 22: Latin America Market Value (US$ Million), By Vertical, 2022 to 2032 Table 23: Latin America Market, By Country, 2015 to 2021 Table 24: Latin America Market, By Country, 2022 to 2032 Table 25: Europe Market Value (US$ Million), By Deployment Type, 2015 to 2021 Table 26: Europe Market Value (US$ Million), By Deployment Type, 2022 to 2032 Table 27: Europe Market Value (US$ Million), By Component, 2015 to 2021 Table 28: Europe Market Value (US$ Million), By Component, 2022 to 2032 Table 29: Europe Market Value (US$ Million), By Vertical, 2015 to 2021 Table 30: Europe Market Value (US$ Million), By Vertical, 2022 to 2032 Table 31: Europe Market, By Country, 2015 to 2021 Table 32: Europe Market, By Country, 2022 to 2032 Table 33: Asia Pacific Market Value (US$ Million), By Deployment Type, 2015 to 2021 Table 34: Asia Pacific Market Value (US$ Million), By Deployment Type, 2022 to 2032 Table 35: Asia Pacific Market Value (US$ Million), By Component, 2015 to 2021 Table 36: Asia Pacific Market Value (US$ Million), By Component, 2022 to 2032 Table 37: Asia Pacific Market Value (US$ Million), By Vertical, 2015 to 2021 Table 38: Asia Pacific Market Value (US$ Million), By Vertical, 2022 to 2032 Table 39: Asia Pacific Market, By Country, 2015 to 2021 Table 40: Asia Pacific Market, By Country, 2022 to 2032 Table 41: MEA Market Value (US$ Million), By Deployment Type, 2015 to 2021 Table 42: MEA Market Value (US$ Million), By Deployment Type, 2022 to 2032 Table 43: MEA Market Value (US$ Million), By Component, 2015 to 2021 Table 44: MEA Market Value (US$ Million), By Component, 2022 to 2032 Table 45: MEA Market Value (US$ Million), By Vertical, 2015 to 2021 Table 46: MEA Market Value (US$ Million), By Vertical, 2022 to 2032 Table 47: MEA Market, By Country, 2015 to 2021 Table 48: MEA Market, By Country, 2022 to 2032 Table 49: Global Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021 Table 50: Global Market Incremental $ Opportunity, By Component, 2022 to 2032 Table 51: Global Market Incremental $ Opportunity, By Vertical, 2015 to 2021 Table 52: Global Market Incremental $ Opportunity, By Region, 2022 to 2032 Table 53: North America Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021 Table 54: North America Market Incremental $ Opportunity, By Component, 2022 to 2032 Table 55: North America Market Incremental $ Opportunity, By Vertical, 2015 to 2021 Table 56: North America Market Incremental $ Opportunity, By Country, 2022 to 2032 Table 57: Latin America Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021 Table 58: Latin America Market Incremental $ Opportunity, By Component, 2022 to 2032 Table 59: Latin America Market Incremental $ Opportunity, By Vertical, 2015 to 2021 Table 60: Latin America Market Incremental $ Opportunity, By Country, 2022 to 2032 Table 61: Europe Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021 Table 62: Europe Market Incremental $ Opportunity, By Component, 2022 to 2032 Table 63: Europe Market Incremental $ Opportunity, By Vertical, 2015 to 2021 Table 64: Europe Market Incremental $ Opportunity, By Country, 2022 to 2032 Table 65: Asia Pacific Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021 Table 66: Asia Pacific Market Incremental $ Opportunity, By Component, 2022 to 2032 Table 67: Asia Pacific Market Incremental $ Opportunity, By Vertical, 2015 to 2021 Table 68: Asia Pacific Market Incremental $ Opportunity, By Country, 2022 to 2032 Table 69: MEA Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021 Table 70: MEA Market Incremental $ Opportunity, By Component, 2022 to 2032 Table 71: MEA Market Incremental $ Opportunity, By Vertical, 2015 to 2021 Table 72: MEA Market Incremental $ Opportunity, By Country, 2022 to 2032
Figure 1: Global Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032 Figure 2: Global Market Absolute $ Historical Gain (2015 to 2021) and Opportunity (2022 to 2032), US$ Million Figure 3: Global Market Share, By Deployment Type, 2022 & 2032 Figure 4: Global Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032 Figure 5: Global Market Attractiveness Index, By Deployment Type - 2022 to 2032 Figure 6: Global Market Share, By Component, 2022 & 2032 Figure 7: Global Market Y-o-Y Growth Projections, By Component - 2022 to 2032 Figure 8: Global Market Attractiveness Index, By Component - 2022 to 2032 Figure 9: Global Market Share, By Vertical, 2022 & 2032 Figure 10: Global Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032 Figure 11: Global Market Attractiveness Index, By Vertical - 2022 to 2032 Figure 12: Global Market Share, By Region, 2022 & 2032 Figure 13: Global Market Y-o-Y Growth Projections, By Region - 2022 to 2032 Figure 14: Global Market Attractiveness Index, By Region - 2022 to 2032 Figure 15: North America Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032 Figure 16: North America Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million Figure 17: North America Market Share, By Deployment Type, 2022 & 2032 Figure 18: North America Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032 Figure 19: North America Market Attractiveness Index, By Deployment Type - 2022 to 2032 Figure 20: North America Market Share, By Component, 2022 & 2032 Figure 21: North America Market Y-o-Y Growth Projections, By Component - 2022 to 2032 Figure 22: North America Market Attractiveness Index, By Component - 2022 to 2032 Figure 23: North America Market Share, By Vertical, 2022 & 2032 Figure 24: North America Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032 Figure 25: North America Market Attractiveness Index, By Vertical - 2022 to 2032 Figure 26: North America Market Share, By Country, 2022 & 2032 Figure 27: North America Market Y-o-Y Growth Projections, By Country - 2022 to 2032 Figure 28: North America Market Attractiveness Index, By Country - 2022 to 2032 Figure 29: Latin America Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032 Figure 30: Latin America Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million Figure 31: Latin America Market Share, By Deployment Type, 2022 & 2032 Figure 32: Latin America Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032 Figure 33: Latin America Market Attractiveness Index, By Deployment Type - 2022 to 2032 Figure 34: Latin America Market Share, By Component, 2022 & 2032 Figure 35: Latin America Market Y-o-Y Growth Projections, By Component - 2022 to 2032 Figure 36: Latin America Market Attractiveness Index, By Component - 2022 to 2032 Figure 37: Latin America Market Share, By Vertical, 2022 & 2032 Figure 38: Latin America Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032 Figure 39: Latin America Market Attractiveness Index, By Vertical - 2022 to 2032 Figure 40: Latin America Market Share, By Country, 2022 & 2032 Figure 41: Latin America Market Y-o-Y Growth Projections, By Country - 2022 to 2032 Figure 42: Latin America Market Attractiveness Index, By Country - 2022 to 2032 Figure 43: Europe Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032 Figure 44: Europe Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million Figure 45: Europe Market Share, By Deployment Type, 2022 & 2032 Figure 46: Europe Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032 Figure 47: Europe Market Attractiveness Index, By Deployment Type - 2022 to 2032 Figure 48: Europe Market Share, By Component, 2022 & 2032 Figure 49: Europe Market Y-o-Y Growth Projections, By Component - 2022 to 2032 Figure 50: Europe Market Attractiveness Index, By Component - 2022 to 2032 Figure 51: Europe Market Share, By Vertical, 2022 & 2032 Figure 52: Europe Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032 Figure 53: Europe Market Attractiveness Index, By Vertical - 2022 to 2032 Figure 54: Europe Market Share, By Country, 2022 & 2032 Figure 55: Europe Market Y-o-Y Growth Projections, By Country - 2022 to 2032 Figure 56: Europe Market Attractiveness Index, By Country - 2022 to 2032 Figure 57: MEA Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032 Figure 58: MEA Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million Figure 59: MEA Market Share, By Deployment Type, 2022 & 2032 Figure 60: MEA Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032 Figure 61: MEA Market Attractiveness Index, By Deployment Type - 2022 to 2032 Figure 62: MEA Market Share, By Component, 2022 & 2032 Figure 63: MEA Market Y-o-Y Growth Projections, By Component - 2022 to 2032 Figure 64: MEA Market Attractiveness Index, By Component - 2022 to 2032 Figure 65: MEA Market Share, By Vertical, 2022 & 2032 Figure 66: MEA Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032 Figure 67: MEA Market Attractiveness Index, By Vertical - 2022 to 2032 Figure 68: MEA Market Share, By Country, 2022 & 2032 Figure 69: MEA Market Y-o-Y Growth Projections, By Country - 2022 to 2032 Figure 70: MEA Market Attractiveness Index, By Country - 2022 to 2032 Figure 71: Asia Pacific Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032 Figure 72: Asia Pacific Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million Figure 73: Asia Pacific Market Share, By Deployment Type, 2022 & 2032 Figure 74: Asia Pacific Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032 Figure 75: Asia Pacific Market Attractiveness Index, By Deployment Type - 2022 to 2032 Figure 76: Asia Pacific Market Share, By Component, 2022 & 2032 Figure 77: Asia Pacific Market Y-o-Y Growth Projections, By Component - 2022 to 2032 Figure 78: Asia Pacific Market Attractiveness Index, By Component - 2022 to 2032 Figure 79: Asia Pacific Market Share, By Vertical, 2022 & 2032 Figure 80: Asia Pacific Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032 Figure 81: Asia Pacific Market Attractiveness Index, By Vertical - 2022 to 2032 Figure 82: Asia Pacific Market Share, By Country, 2022 & 2032 Figure 83: Asia Pacific Market Y-o-Y Growth Projections, By Country - 2022 to 2032 Figure 84: Asia Pacific Market Attractiveness Index, By Country - 2022 to 2032 Figure 85: US Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 86: US Market Share, By Deployment Type, 2021 Figure 87: US Market Share, By Component, 2021 Figure 88: US Market Share, By Vertical, 2021 Figure 89: Canada Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 90: Canada Market Share, By Deployment Type, 2021 Figure 91: Canada Market Share, By Component, 2021 Figure 92: Canada Market Share, By Vertical, 2021 Figure 93: Brazil Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 94: Brazil Market Share, By Deployment Type, 2021 Figure 95: Brazil Market Share, By Component, 2021 Figure 96: Brazil Market Share, By Vertical, 2021 Figure 97: Mexico Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 98: Mexico Market Share, By Deployment Type, 2021 Figure 99: Mexico Market Share, By Component, 2021 Figure 100: Mexico Market Share, By Vertical, 2021 Figure 101: Germany Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 102: Germany Market Share, By Deployment Type, 2021 Figure 103: Germany Market Share, By Component, 2021 Figure 104: Germany Market Share, By Vertical, 2021 Figure 105: UK Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 106: UK Market Share, By Deployment Type, 2021 Figure 107: UK Market Share, By Component, 2021 Figure 108: UK Market Share, By Vertical, 2021 Figure 109: France Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 110: France Market Share, By Deployment Type, 2021 Figure 111: France Market Share, By Component, 2021 Figure 112: France Market Share, By Vertical, 2021 Figure 113: Italy Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 114: Italy Market Share, By Deployment Type, 2021 Figure 115: Italy Market Share, By Component, 2021 Figure 116: Italy Market Share, By Vertical, 2021 Figure 117: BENELUX Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 118: BENELUX Market Share, By Deployment Type, 2021 Figure 119: BENELUX Market Share, By Component, 2021 Figure 120: BENELUX Market Share, By Vertical, 2021 Figure 121: Nordic Countries Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 122: Nordic Countries Market Share, By Deployment Type, 2021 Figure 123: Nordic Countries Market Share, By Component, 2021 Figure 124: Nordic Countries Market Share, By Vertical, 2021 Figure 125: China Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 126: China Market Share, By Deployment Type, 2021 Figure 127: China Market Share, By Component, 2021 Figure 128: China Market Share, By Vertical, 2021 Figure 129: Japan Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 130: Japan Market Share, By Deployment Type, 2021 Figure 131: Japan Market Share, By Component, 2021 Figure 132: Japan Market Share, By Vertical, 2021 Figure 133: South Korea Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 134: South Korea Market Share, By Deployment Type, 2021 Figure 135: South Korea Market Share, By Component, 2021 Figure 136: South Korea Market Share, By Vertical, 2021 Figure 137: GCC Countries Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 138: GCC Countries Market Share, By Deployment Type, 2021 Figure 139: GCC Countries Market Share, By Component, 2021 Figure 140: GCC Countries Market Share, By Vertical, 2021 Figure 141: South Africa Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 142: South Africa Market Share, By Deployment Type, 2021 Figure 143: South Africa Market Share, By Component, 2021 Figure 144: South Africa Market Share, By Vertical, 2021 Figure 145: Turkey Market Value (US$ Million) and Forecast, 2022 to 2032 Figure 146: Turkey Market Share, By Deployment Type, 2021 Figure 147: Turkey Market Share, By Component, 2021 Figure 148: Turkey Market Share, By Vertical, 2021
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