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Call Center AI Market

Market Insights on Call Center AI covering sales outlook, demand forecast & up-to-date key trends

Call Center AI Market By Component, Deployment Type, Vertical & Region – Forecast 2022-2032

Call Center AI Market Overview (2022-2032)

[306 Pages] Global demand for call center AI is expected to rise at a yearly growth rate of 13.5% to be valued at US$ 6 Billion in 2032. By 2026, the market is likely to be valued at US$ 3.6 Billion, supported by:

  • AI-enabled chatbots and virtual agents to automate repetitive and manual processes
  • Facilitate customer engagement through social media platforms
  • Unsupervised self-learning of chatbots may restrain the market growth
  • Extensive use in BFSI, IT & Telecom, healthcare & retail sector to proliferate the demand for AI-based services.

During the period ranging from 2020 to 2022, call center AI demand prospects have been spurred after the emergence of numerous innovative technologies. Progress in control compliance suite (CCSBot), omnichannel solutions, and quality assurance technology contribute to the growing adoption of call center AI.

Service providers present advanced call center solutions that deliver a constant customer experience across all channels to enhance customer engagement. AI in the call center is expected to offer a hyper-customized customer experience expected to fuel market growth.

Increasing penetration of social media platforms is likely to offer call center AI service providers immense lucrative prospects. Predictive call routing, interactive voice response (IVR), call analytics, emotional intelligence, and conversational AI are some of the sheering applications of AI in the call center software industry.

Increasing deployment of AI-based chatbots to interact with customers via social media platforms are likely to augment. As per the recently published report, demand for call center AI for the BFSI industry is expected to surge at over 13% CAGR.

Data Points

Key Statistics

Call Center AI Market Size (2022)

US$ 1.7 Billion

Call Center AI Market Estimated Value (2026)

US$ 3.6 Billion

Call Center AI Market Projected Value (2032)

US$ 6 Billion

Global Call Center AI Market Growth Rate (2022-2032)

13.5% CAGR

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Mushrooming End-use Industries to provide a Strong Base for Call Center AI Manufacturers in the Asia Pacific

The Asia Pacific is anticipated to yield significant growth opportunities, backed by a flourishing end-use industry like BFSI, healthcare, and the retail sector. By 2032-end, the Asia Pacific region is estimated to capture a Y-o-Y growth rate of 13%. Large investments in call center solutions by countries such as China, Japan, India, and the Philippines are fuelling market growth.

Likewise, India and the Philippines are anticipated to emerge as the favorite destinations for setting up a call center. Companies including GE, Bharti Telecom, British Airways, and financial giants such as American Express, ICICI, and HDFC have deployed their call centers in India for better customer support. Thus, Call Center AI manufacturers are seizing this opportunity to pave the way in the regional market.

Opportunities abound in the On-Premise Segment

Based on deployment type, the demand for on-premise Call Center AI will soar across the end-use industry, expected to register a CAGR of 13.5% until 2032. This segment accounted for more than 55% share in 2021. On-premises deployment of AI solutions and services permits enterprises and corporations to customize and implement AI models.

It enables companies to practice effective safety and security practices regarding consumer data, thus cultivating the system's security and offering a more secure ecosystem to deal with consumer data. On-premises call center AI solutions are deployed more widely by small and medium enterprises due to the ease of deployment and control offered by on-premises systems, thereby offering favorable growth opportunities for the industry.

Artificial Intelligence in call centers’ advantage is resolving customer problems. Predictive and analytical AI software can bring faster solutions and results by scanning customer complaints from databases faster than standard systems. This can save a sizable amount of time on behalf of both the customer and the company. Owing to these, the demand for call center AI is likely to upsurge over the years to come.

"Automating procedures such as customer follow-up are some of the ways AI may affect sales of call center ai operations."

Demand for call centers AI is projected to be more efficient, perform better and be more predictive. AI may have an influence on call center operations by anticipating inquiries based on the customer's previous behaviors, ensuring good communication to handle queries quickly regardless of time or location, and automating procedures such as customer follow-up.

The demand for call center AI applications is still in its infancy. The development of new AI solutions that can aid in optimization, automation, and prediction might be a major driver in sales of call center AI acceptance and penetration.

Other significant factors influencing the growing demand for call center AI applications include the increasing use of AI by organisations in pursuit of enhanced customer support service offerings, the increasing role of social media for customer engagement, and the exponential growth of data through the Internet of Things (IoT), social media, while factors such as a lack of skilled labour and unsupervised learning are expected to hinder the market growth.

Sudip Saha
Principal Consultant
LinkedIn
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Sales Analysis of the Call Center AI

"Factors such as the increased need for improved customer experience and response time, as well as greater data analysis capabilities, are influencing the worldwide call center AI market."

The demand for call center AI growth is being hampered by expensive installation and training costs, as well as privacy and security concerns. Furthermore, the market is influenced by enterprises' increased focus on AI technology and the increased penetration of social media platforms.

Nonetheless, each of these variables is expected to have a significant influence on worldwide sales of call center AI throughout the forecast period. In certain cases, responding to client inquiries in real-time might be challenging for a customer service representative, as customers may not understand the context of their inquiry. This has necessitated the development of better data analytics skills.

For example, with AI, prior customer interactions and chat data may be examined in seconds, and concise information about the client can be supplied to the executive. Because of its large in-house data scientists and analysts, Amazon, in partnership with its subsidiary Amazon Web Services, developed specific algorithms aimed at evaluating customer wants and offering accurate responses based on those needs.

As a result, the global sales of call center AI are growing due to the requirement for increased data analysis skills.

What are the Emerging Trends in Call Center AI Market?

Sales of call centers AI transformed social media into a vital component of modern businesses. Every firm has been increasing its social media presence in order to reach out to its customers more easily. With internet access and high social media penetration rates, a number of developing nations are seeing population increase and rapid growth in the sales of call centers AI.

As a result, firms must modernize how they reach out to customers and respond to their problems on social media platforms, as conventional customer service approaches are no longer applicable in the digital age.Demand for call center AI is increasing as customers are increasingly using social media channels to communicate with businesses and discuss their experiences.

As a result, the rising desire among contact centers to incorporate social media platforms such as Facebook and Twitter in order to meet the organization's aim of effective customer service programs is likely to give lucrative chances for sales of call center AI expansion over the projection period.

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Comparative View of Adjacent Call Center AI Market

Call Center AI Market:

Attributes

Call Center AI Market

CAGR (2022-2032)

13.5%

Market Value (2026)

US$ 3.6 Bn

Growth Factor

Customer engagement on social media is growing, as is data generation via IoT, social media, and advancements in image technology.

Opportunity

Most market players offer technical support and consulting services to handle AI-based solutions deployment.

Key Trends

Call center AI technologies assist financial organisations to improve customer experience and reduce turnover.

AI as a Service Market:

Attributes

AI as a Service Market

CAGR (2022-2032)

48.2%

Market Value (2026)

US$ 35.1Bn

Growth Factor

As the number of creative enterprises grows, so will the need for AI-powered services in the form of APIs and SDKs.

Opportunity

Growth in the number of creative companies and demand for AI-powered services are projected to fuel the market for AI as a service.

Key Trends

Increasing demand for AI as a service is likely to fuel the Artificial Intelligence as a Service industry.

North America IT Services Market:

Attributes

North America IT Services Market

CAGR (2022-2032)

7.6%

Market Value (2026)

US$ 660 Bn

Growth Factor

IT services are employed in many business activities, from HR to supply chain and operations management.

Opportunity

Impacts of confinement include global supply chain disruptions, decreasing demand for imported products and services, and more unemployment.

Key Trends

Cloud computing services are growing in popularity as companies embrace digital transformation and improve customer experience.

The use of artificial intelligence in contact centres with the goal of offering human-like services to clients with robotic aid is increasing the demand for call center ai. One of the most prominent uses of AI in contact centres is to give in-depth statistics on-call times and initial resolution, as well as other metrics.

These technologies can recognize trends and access client data, allowing them to assess if clients have a positive or negative experience. In certain cases, responding to consumer inquiries in real-time might be challenging for a customer support agent since the customer may not grasp the context of their query.

The COVID-19 prompted governments all across the world to impose lockdowns in their nations, putting a significant strain on all industries. The demand for call center ai software solutions has risen as a result of the growing need for enterprises to update aging infrastructure in order to establish a more flexible approach to customer interaction during the COVID-19 pandemic.

The COVID-19 pandemic had a favorable influence on the growth of the sales of call center AI since the demand for call center ai software adoption has increased under unusual circumstances. In order to establish a more agile approach to customer interaction, businesses have noticed an increase in the need to upgrade obsolete infrastructure.

By giving accurate and timely feedback, the customer experience must be maintained. Customer satisfaction is crucial to a business's long-term success. Call center as a service (CCaaS) offers solutions that make it easier to deliver adequate customer care. The service aids agents in efficiently handling customers by supplying real-time client query-related data.

It uses pop-up windows to present information on clients and their purchasing history. This saves the agent time and helps them to fix the customer's issue quickly. The cost of traditional on-premises contact centres is significantly higher than the cost of cloud-based call center AI market maintenance.

By using solutions in a call center AI market, businesses may save money on overall costs such as hardware installation and maintenance service fees. Furthermore, cloud-based services help to reduce overhead expenses, downtime, and power consumption. It also has a pay-per-use subscription approach, allowing companies to pick the plan that best fits their demands and budget.

Businesses with limited resources are increasingly turning to increase the demand for call center AI. A considerable quantity of data in the Call Center is susceptible to malicious intruders. In call center AI market, personal and confidential information such as health information and credit card information is saved.

There is a significant danger of data breaches and hacking both within and externally. Internally, the agent may, for example, leak information or be bribed to do so. There is a considerable danger of privacy infringement as a result of this.

What is the Segmentation Outlook for the Call Center AI Market?

The call center ai market is divided into three categories: deployment mode, end-user industry, and region. The market is divided into two types of deployments: cloud and on-premise.

The market is divided into BFSI, retail & e-commerce, telecom, travel & hospitality, and others, according to the end-user industry. The scope of the study includes thorough information on the primary drivers and restraints driving the AI market in contact centre applications.

The report also examines industry trends, such as enterprises' increased use of AI in the quest for better customer support service offerings and their implications for the market.

Which Segment has the Maximum Growth Potential in the Call Center AI Market by Component?

During the projection period, the solution segment by component is expected to develop at a strong CAGR of 13.1% by 2032 since services are critical to the operation of many AI-enabled products. These solutions guarantee a speedier and easier deployment, maximizing the return on investment for businesses.

These services ensure end-to-end computing platform deployment and answer pre-and post-deployment questions. To oversee the call center AI market, the majority of market providers provide technical support and consulting services.

What is the Regional Demand Analysis in the Call Center AI Market?

Region

CAGR

United States

13.4%

United Kingdom

12.6%

China

13%

Japan

12.5%

South Korea

12.1%

Owing to its quick technological advancements, North America is expected to have the greatest share of the call center AI market. In this area, the United States is the most advanced demand for call center AI technologies. Furthermore, the presence of multinational suppliers in the area, such as IBM, Google, Microsoft, and AWS, is critical for the application of conversational AI technology in contact centres.

How Intense is the Competition in the Call Center AI Market?

To meet the rising demand for call center AI solutions throughout the world and to expand their position in the industry, these firms have used a variety of methods, including acquisitions, expansions, new product releases and enhancements, and partnerships, agreements, and collaborations.

Recent Developments in the Call Center AI Market:

  • Microsoft inaugurated the Africa Development Centre (ADC) in Kenya and Nigeria in May 2019 as part of its commitment in cloud technologies across the continent.
  • IBM and Regions Bank Corporation (US) teamed in April 2019 to offer IBM Watson AI technology to help improve customer service and aid bankers in their daily duties. Regions Bank uses Watson Assistance in its contact centres to assist both customers and workers, ensuring a great customer experience.
  • Google updated Dialogflow in February 2019 to make it more dependable, scalable, and accurate. Improved system entity recognition and language support are the two most significant changes. These enhancements are available in both Dialogflow versions (standard and enterprise).

Key Players

Key Segments

By Component:

  • Compute Platforms
  • Solutions
  • Services
    • Training & Consulting Services
    • System Integration & Deployment Services
    • Support & Maintenance Services

By Deployment Type:

  • On-premises
  • Cloud

By Vertical:

  • BFSI
  • Media & Entertainment
  • Retail & eCommerce
  • Travel & Hospitality
  • Telecom
  • Healthcare
  • Others (Automotive, Government, Manufacturing, Education, and Energy & Utilities)

By Region:

  • North America
  • Europe
  • APAC
  • Middle East and Africa (MEA)
  • Latin America

Frequently Asked Questions

The call center ai market is expected to rise at a steady CAGR of 13.5% during the projected period.

The global call center AI market was valued at US$ 1.3 Bn in 2021.

The global call center ai market is anticipated to be worth nearly US$ 6 Bn by 2032.

North America is a leading region for the call center AI market.

Cloud is the leading segment by deployment is expected to expand at a strong CAGR of 13.4% by 2032.

Table of Content

1. Executive Summary

    1.1. Global Market Outlook

    1.2. Summary of Statistics

    1.3. Key Market Characteristics & Attributes

    1.4. FMI Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Risks and Trends Assessment

    3.1. Risk Assessment

        3.1.1. COVID-19 Crisis and Impact on Call Center AI

        3.1.2. COVID-19 Impact Benchmark with Previous Crisis

        3.1.3. Impact on Market Value (US$ Mn)

        3.1.4. Assessment by Key Countries

        3.1.5. Assessment by Key Market Segments

        3.1.6. Action Points and Recommendation for Suppliers

    3.2. Key Trends Impacting the Market

    3.3. Formulation and Product Development Trends

4. Market Background

    4.1. Management Market, by Key Countries

    4.2. Management Market Opportunity Assessment (US$ Mn)

        4.2.1. Total Available Market

        4.2.2. Serviceable Addressable Market

        4.2.3. Serviceable Obtainable Market

    4.3. Market Scenario Forecast

        4.3.1. Demand in optimistic Scenario

        4.3.2. Demand in Likely Scenario

        4.3.3. Demand in Conservative Scenario

    4.4. Investment Feasibility Analysis

        4.4.1. Investment in Established Markets

            4.4.1.1. In Short Term

            4.4.1.2. In Long Term

        4.4.2. Investment in Emerging Markets

            4.4.2.1. In Short Term

            4.4.2.2. In Long Term

    4.5. Forecast Factors - Relevance & Impact

        4.5.1. Top Companies Historical Growth

        4.5.2. Growth in Automation, By Country

        4.5.3. Management Adoption Rate, By Country

    4.6. Market Dynamics

        4.6.1. Market Driving Factors and Impact Assessment

        4.6.2. Prominent Market Challenges and Impact Assessment

        4.6.3. Management Market Opportunities

        4.6.4. Prominent Trends in the Global Market & Their Impact Assessment

5. Key Success Factors

    5.1. Providers’ Focus on Low Penetration High Growth Markets

    5.2. Banking on with Segments High Incremental Opportunity

    5.3. Peer Benchmarking

6. Global Market Demand Analysis 2015-2021 and Forecast, 2022-2032

    6.1. Historical Market Analysis, 2015-2021

    6.2. Current and Future Market Projections, 2022-2032

    6.3. Y-o-Y Growth Trend Analysis

7. Global Market Value Analysis 2015-2021 and Forecast, 2022-2032

    7.1. Historical Market Value (US$ Mn) Analysis, 2015-2021

    7.2. Current and Future Market Value (US$ Mn) Projections, 2022-2032

        7.2.1. Y-o-Y Growth Trend Analysis

        7.2.2. Absolute $ Opportunity Analysis

8. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Deployment Type

    8.1. Introduction / Key Findings

    8.2. Historical Market Size (US$ Mn) Analysis By Deployment Type, 2015-2021

    8.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Deployment Type, 2022-2032

        8.3.1. On-premises

        8.3.2. Cloud

    8.4. Market Attractiveness Analysis By Deployment Type

9. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Vertical

    9.1. Introduction / Key Findings

    9.2. Historical Market Size (US$ Mn) Analysis By Vertical, 2015-2021

    9.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Vertical, 2022-2032

        9.3.1. BFSI

        9.3.2. Media & Entertainment

        9.3.3. Retail & eCommerce

        9.3.4. Travel & Hospitality

        9.3.5. Telecom

        9.3.6. Healthcare

        9.3.7. Others (Automotive, Government, Manufacturing, Education, and Energy & Utilities)

    9.4. Market Attractiveness Analysis By Vertical

10. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Component

    10.1. Introduction / Key Findings

    10.2. Historical Market Size (US$ Mn) Analysis By Component, 2015-2021

    10.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Component, 2022-2032

        10.3.1. Compute Platforms

        10.3.2. Solutions

        10.3.3. Services

            10.3.3.1. Training & Consulting Services

            10.3.3.2. System Integration & Deployment Services

            10.3.3.3. Support & Maintenance Services

    10.4. Market Attractiveness Analysis By Component

11. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Region

    11.1. Introduction

    11.2. Historical Market Size (US$ Mn) Analysis By Region, 2015-2021

    11.3. Current Market Size (US$ Mn) & Analysis and Forecast By Region, 2022-2032

        11.3.1. North America

        11.3.2. Latin America

        11.3.3. Europe

        11.3.4. Asia Pacific

        11.3.5. Middle East and Africa (MEA)

    11.4. Market Attractiveness Analysis By Region

12. North America Market Analysis 2015-2021 and Forecast 2022-2032

    12.1. Introduction

    12.2. Pricing Analysis

    12.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    12.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        12.4.1. By Country

            12.4.1.1. U.S.

            12.4.1.2. Canada

            12.4.1.3. Rest of North America

        12.4.2. By Deployment Type

        12.4.3. By Component

        12.4.4. By Vertical

    12.5. Market Attractiveness Analysis

        12.5.1. By Country

        12.5.2. By Deployment Type

        12.5.3. By Component

        12.5.4. By Vertical

13. Latin America Market Analysis 2015-2021 and Forecast 2022-2032

    13.1. Introduction

    13.2. Pricing Analysis

    13.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    13.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        13.4.1. By Country

            13.4.1.1. Brazil

            13.4.1.2. Mexico

            13.4.1.3. Rest of Latin America

        13.4.2. By Deployment Type

        13.4.3. By Component

        13.4.4. By Vertical

    13.5. Market Attractiveness Analysis

        13.5.1. By Country

        13.5.2. By Deployment Type

        13.5.3. By Component

        13.5.4. By Vertical

14. Europe Market Analysis 2015-2021 and Forecast 2022-2032

    14.1. Introduction

    14.2. Pricing Analysis

    14.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    14.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        14.4.1. By Country

            14.4.1.1. Germany

            14.4.1.2. France

            14.4.1.3. U.K.

            14.4.1.4. Italy

            14.4.1.5. Benelux

            14.4.1.6. Nordic Countries

            14.4.1.7. Rest of Europe

        14.4.2. By Deployment Type

        14.4.3. By Component

        14.4.4. By Vertical

    14.5. Market Attractiveness Analysis

        14.5.1. By Country

        14.5.2. By Deployment Type

        14.5.3. By Component

        14.5.4. By Vertical

15. Asia Pacific Market Analysis 2015-2021 and Forecast 2022-2032

    15.1. Introduction

    15.2. Pricing Analysis

    15.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    15.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        15.4.1. By Country

            15.4.1.1. China

            15.4.1.2. Japan

            15.4.1.3. South Korea

            15.4.1.4. Rest of Asia Pacific

        15.4.2. By Deployment Type

        15.4.3. By Component

        15.4.4. By Vertical

    15.5. Market Attractiveness Analysis

        15.5.1. By Country

        15.5.2. By Deployment Type

        15.5.3. By Component

        15.5.4. By Vertical

16. Middle East and Africa Market Analysis 2015-2021 and Forecast 2022-2032

    16.1. Introduction

    16.2. Pricing Analysis

    16.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021

    16.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032

        16.4.1. By Country

            16.4.1.1. GCC Countries

            16.4.1.2. South Africa

            16.4.1.3. Turkey

            16.4.1.4. Rest of Middle East and Africa

        16.4.2. By Deployment Type

        16.4.3. By Component

        16.4.4. By Vertical

    16.5. Market Attractiveness Analysis

        16.5.1. By Country

        16.5.2. By Deployment Type

        16.5.3. By Component

        16.5.4. By Vertical

17. Key Countries Market Analysis 2015-2021 and Forecast 2022-2032

    17.1. Introduction

        17.1.1. Market Value Proportion Analysis, By Key Countries

        17.1.2. Global Vs. Country Growth Comparison

    17.2. US Market Analysis

        17.2.1. Value Proportion Analysis by Market Taxonomy

        17.2.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.2.2.1. By Deployment Type

            17.2.2.2. By Component

            17.2.2.3. By Vertical

    17.3. Canada Market Analysis

        17.3.1. Value Proportion Analysis by Market Taxonomy

        17.3.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.3.2.1. By Deployment Type

            17.3.2.2. By Component

            17.3.2.3. By Vertical

    17.4. Mexico Market Analysis

        17.4.1. Value Proportion Analysis by Market Taxonomy

        17.4.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.4.2.1. By Deployment Type

            17.4.2.2. By Component

            17.4.2.3. By Vertical

    17.5. Brazil Market Analysis

        17.5.1. Value Proportion Analysis by Market Taxonomy

        17.5.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.5.2.1. By Deployment Type

            17.5.2.2. By Component

            17.5.2.3. By Vertical

    17.6. Germany Market Analysis

        17.6.1. Value Proportion Analysis by Market Taxonomy

        17.6.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.6.2.1. By Deployment Type

            17.6.2.2. By Component

            17.6.2.3. By Vertical

    17.7. France Market Analysis

        17.7.1. Value Proportion Analysis by Market Taxonomy

        17.7.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.7.2.1. By Deployment Type

            17.7.2.2. By Component

            17.7.2.3. By Vertical

    17.8. Italy Market Analysis

        17.8.1. Value Proportion Analysis by Market Taxonomy

        17.8.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.8.2.1. By Deployment Type

            17.8.2.2. By Component

            17.8.2.3. By Vertical

    17.9. BENELUX Market Analysis

        17.9.1. Value Proportion Analysis by Market Taxonomy

        17.9.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.9.2.1. By Deployment Type

            17.9.2.2. By Component

            17.9.2.3. By Vertical

    17.10. UK Market Analysis

        17.10.1. Value Proportion Analysis by Market Taxonomy

        17.10.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.10.2.1. By Deployment Type

            17.10.2.2. By Component

            17.10.2.3. By Vertical

    17.11. Nordic Countries Market Analysis

        17.11.1. Value Proportion Analysis by Market Taxonomy

        17.11.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.11.2.1. By Deployment Type

            17.11.2.2. By Component

            17.11.2.3. By Vertical

    17.12. China Market Analysis

        17.12.1. Value Proportion Analysis by Market Taxonomy

        17.12.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.12.2.1. By Deployment Type

            17.12.2.2. By Component

            17.12.2.3. By Vertical

    17.13. Japan Market Analysis

        17.13.1. Value Proportion Analysis by Market Taxonomy

        17.13.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.13.2.1. By Deployment Type

            17.13.2.2. By Component

            17.13.2.3. By Vertical

    17.14. South Korea Market Analysis

        17.14.1. Value Proportion Analysis by Market Taxonomy

        17.14.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.14.2.1. By Deployment Type

            17.14.2.2. By Component

            17.14.2.3. By Vertical

    17.15. GCC Countries Market Analysis

        17.15.1. Value Proportion Analysis by Market Taxonomy

        17.15.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.15.2.1. By Deployment Type

            17.15.2.2. By Component

            17.15.2.3. By Vertical

    17.16. South Africa Market Analysis

        17.16.1. Value Proportion Analysis by Market Taxonomy

        17.16.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.16.2.1. By Deployment Type

            17.16.2.2. By Component

            17.16.2.3. By Vertical

    17.17. Turkey Market Analysis

        17.17.1. Value Proportion Analysis by Market Taxonomy

        17.17.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032

            17.17.2.1. By Deployment Type

            17.17.2.2. By Component

            17.17.2.3. By Vertical

        17.17.3. Competition Landscape and Player Concentration in the Country

18. Market Structure Analysis

    18.1. Market Analysis by Tier of Companies

    18.2. Market Concentration

    18.3. Market Share Analysis of Top Players

    18.4. Market Presence Analysis

        18.4.1. By Regional footprint of Players

        18.4.2. Product footprint by Players

19. Competition Analysis

    19.1. Competition Dashboard

    19.2. Competition Benchmarking

    19.3. Competition Deep Dive

        19.3.1. IBM

            19.3.1.1. Overview

            19.3.1.2. Product Portfolio

            19.3.1.3. Sales Footprint

            19.3.1.4. Strategy Overview

        19.3.2. Google

        19.3.3. Microsoft

        19.3.4. Oracle

        19.3.5. SAP

        19.3.6. AWS

        19.3.7. Nuance Communications

        19.3.8. Avaya

        19.3.9. Haptik

        19.3.10. Artificial Solutions

20. Assumptions and Acronyms Used

21. Research Methodology

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List of Tables

Table 1: Global Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 2: Global Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 3: Global Market Value (US$ Mn), By Component, 2015 – 2021

Table 4: Global Market Value (US$ Mn), By Component, 2022 – 2032

Table 5: Global Market Value (US$ Mn), By Vertical, 2015 – 2021

Table 6: Global Market Value (US$ Mn), By Vertical, 2022 – 2032

Table 7: Global Market, By Region, 2015 – 2021

Table 8: Global Market, By Region, 2022 – 2032

Table 9: North America Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 10: North America Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 11: North America Market Value (US$ Mn), By Component, 2015 – 2021

Table 12: North America Market Value (US$ Mn), By Component, 2022 – 2032

Table 13: North America Market Value (US$ Mn), By Vertical, 2015 – 2021

Table 14: North America Market Value (US$ Mn), By Vertical, 2022 – 2032

Table 15: North America Market, By Country, 2015 – 2021

Table 16: North America Market, By Country, 2022 – 2032

Table 17: Latin America Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 18: Latin America Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 19: Latin America Market Value (US$ Mn), By Component, 2015 – 2021

Table 20: Latin America Market Value (US$ Mn), By Component, 2022 – 2032

Table 21: Latin America Market Value (US$ Mn), By Vertical, 2015 – 2021

Table 22: Latin America Market Value (US$ Mn), By Vertical, 2022 – 2032

Table 23: Latin America Market, By Country, 2015 – 2021

Table 24: Latin America Market, By Country, 2022 – 2032

Table 25: Europe Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 26: Europe Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 27: Europe Market Value (US$ Mn), By Component, 2015 – 2021

Table 28: Europe Market Value (US$ Mn), By Component, 2022 – 2032

Table 29: Europe Market Value (US$ Mn), By Vertical, 2015 – 2021

Table 30: Europe Market Value (US$ Mn), By Vertical, 2022 – 2032

Table 31: Europe Market, By Country, 2015 – 2021

Table 32: Europe Market, By Country, 2022 – 2032

Table 33: Asia Pacific Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 34: Asia Pacific Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 35: Asia Pacific Market Value (US$ Mn), By Component, 2015 – 2021

Table 36: Asia Pacific Market Value (US$ Mn), By Component, 2022 – 2032

Table 37: Asia Pacific Market Value (US$ Mn), By Vertical, 2015 – 2021

Table 38: Asia Pacific Market Value (US$ Mn), By Vertical, 2022 – 2032

Table 39: Asia Pacific Market, By Country, 2015 – 2021

Table 40: Asia Pacific Market, By Country, 2022 – 2032

Table 41: MEA Market Value (US$ Mn), By Deployment Type, 2015 – 2021

Table 42: MEA Market Value (US$ Mn), By Deployment Type, 2022 – 2032

Table 43: MEA Market Value (US$ Mn), By Component, 2015 – 2021

Table 44: MEA Market Value (US$ Mn), By Component, 2022 – 2032

Table 45: MEA Market Value (US$ Mn), By Vertical, 2015 – 2021

Table 46: MEA Market Value (US$ Mn), By Vertical, 2022 – 2032

Table 47: MEA Market, By Country, 2015 – 2021

Table 48: MEA Market, By Country, 2022 – 2032

Table 49: Global Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021

Table 50: Global Market Incremental $ Opportunity, By Component, 2022 – 2032

Table 51: Global Market Incremental $ Opportunity, By Vertical, 2015 - 2021

Table 52: Global Market Incremental $ Opportunity, By Region, 2022 – 2032

Table 53: North America Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021

Table 54: North America Market Incremental $ Opportunity, By Component, 2022 – 2032

Table 55: North America Market Incremental $ Opportunity, By Vertical, 2015 – 2021

Table 56: North America Market Incremental $ Opportunity, By Country, 2022 – 2032

Table 57: Latin America Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021

Table 58: Latin America Market Incremental $ Opportunity, By Component, 2022 – 2032

Table 59: Latin America Market Incremental $ Opportunity, By Vertical, 2015 - 2021

Table 60: Latin America Market Incremental $ Opportunity, By Country, 2022 – 2032

Table 61: Europe Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021

Table 62: Europe Market Incremental $ Opportunity, By Component, 2022 – 2032

Table 63: Europe Market Incremental $ Opportunity, By Vertical, 2015 - 2021

Table 64: Europe Market Incremental $ Opportunity, By Country, 2022 - 2032

Table 65: Asia Pacific Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021

Table 66: Asia Pacific Market Incremental $ Opportunity, By Component, 2022 – 2032

Table 67: Asia Pacific Market Incremental $ Opportunity, By Vertical, 2015 - 2021

Table 68: Asia Pacific Market Incremental $ Opportunity, By Country, 2022 – 2032

Table 69: MEA Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021

Table 70: MEA Market Incremental $ Opportunity, By Component, 2022 – 2032

Table 71: MEA Market Incremental $ Opportunity, By Vertical, 2015 - 2021

Table 72: MEA Market Incremental $ Opportunity, By Country, 2022 - 2032

Sudip Saha
Principal Consultant
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List of Charts

Figure 1: Global Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 2: Global Market Absolute $ Historical Gain (2015 - 2021) and Opportunity (2022 – 2032), US$ Mn

Figure 3: Global Market Share, By Deployment Type, 2022 & 2032

Figure 4: Global Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 5: Global Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 6: Global Market Share, By Component, 2022 & 2032

Figure 7: Global Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 8: Global Market Attractiveness Index, By Component – 2022-2032

Figure 9: Global Market Share, By Vertical, 2022 & 2032

Figure 10: Global Market Y-o-Y Growth Projections, By Vertical – 2022-2032

Figure 11: Global Market Attractiveness Index, By Vertical – 2022-2032

Figure 12: Global Market Share, By Region, 2022 & 2032

Figure 13: Global Market Y-o-Y Growth Projections, By Region – 2022-2032

Figure 14: Global Market Attractiveness Index, By Region – 2022-2032

Figure 15: North America Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 16: North America Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 17: North America Market Share, By Deployment Type, 2022 & 2032

Figure 18: North America Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 19: North America Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 20: North America Market Share, By Component, 2022 & 2032

Figure 21: North America Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 22: North America Market Attractiveness Index, By Component – 2022-2032

Figure 23: North America Market Share, By Vertical, 2022 & 2032

Figure 24: North America Market Y-o-Y Growth Projections, By Vertical – 2022-2032

Figure 25: North America Market Attractiveness Index, By Vertical – 2022-2032

Figure 26: North America Market Share, By Country, 2022 & 2032

Figure 27: North America Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 28: North America Market Attractiveness Index, By Country – 2022-2032

Figure 29: Latin America Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 30: Latin America Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 31: Latin America Market Share, By Deployment Type, 2022 & 2032

Figure 32: Latin America Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 33: Latin America Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 34: Latin America Market Share, By Component, 2022 & 2032

Figure 35: Latin America Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 36: Latin America Market Attractiveness Index, By Component – 2022-2032

Figure 37: Latin America Market Share, By Vertical, 2022 & 2032

Figure 38: Latin America Market Y-o-Y Growth Projections, By Vertical – 2022-2032

Figure 39: Latin America Market Attractiveness Index, By Vertical – 2022-2032

Figure 40: Latin America Market Share, By Country, 2022 & 2032

Figure 41: Latin America Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 42: Latin America Market Attractiveness Index, By Country – 2022-2032

Figure 43: Europe Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 44: Europe Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 45: Europe Market Share, By Deployment Type, 2022 & 2032

Figure 46: Europe Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 47: Europe Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 48: Europe Market Share, By Component, 2022 & 2032

Figure 49: Europe Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 50: Europe Market Attractiveness Index, By Component – 2022-2032

Figure 51: Europe Market Share, By Vertical, 2022 & 2032

Figure 52: Europe Market Y-o-Y Growth Projections, By Vertical – 2022-2032

Figure 53: Europe Market Attractiveness Index, By Vertical – 2022-2032

Figure 54: Europe Market Share, By Country, 2022 & 2032

Figure 55: Europe Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 56: Europe Market Attractiveness Index, By Country – 2022-2032

Figure 57: MEA Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 58: MEA Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 59: MEA Market Share, By Deployment Type, 2022 & 2032

Figure 60: MEA Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 61: MEA Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 62: MEA Market Share, By Component, 2022 & 2032

Figure 63: MEA Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 64: MEA Market Attractiveness Index, By Component – 2022-2032

Figure 65: MEA Market Share, By Vertical, 2022 & 2032

Figure 66: MEA Market Y-o-Y Growth Projections, By Vertical – 2022-2032

Figure 67: MEA Market Attractiveness Index, By Vertical – 2022-2032

Figure 68: MEA Market Share, By Country, 2022 & 2032

Figure 69: MEA Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 70: MEA Market Attractiveness Index, By Country – 2022-2032

Figure 71: Asia Pacific Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032

Figure 72: Asia Pacific Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn

Figure 73: Asia Pacific Market Share, By Deployment Type, 2022 & 2032

Figure 74: Asia Pacific Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032

Figure 75: Asia Pacific Market Attractiveness Index, By Deployment Type – 2022-2032

Figure 76: Asia Pacific Market Share, By Component, 2022 & 2032

Figure 77: Asia Pacific Market Y-o-Y Growth Projections, By Component – 2022-2032

Figure 78: Asia Pacific Market Attractiveness Index, By Component – 2022-2032

Figure 79: Asia Pacific Market Share, By Vertical, 2022 & 2032

Figure 80: Asia Pacific Market Y-o-Y Growth Projections, By Vertical – 2022-2032

Figure 81: Asia Pacific Market Attractiveness Index, By Vertical – 2022-2032

Figure 82: Asia Pacific Market Share, By Country, 2022 & 2032

Figure 83: Asia Pacific Market Y-o-Y Growth Projections, By Country – 2022-2032

Figure 84: Asia Pacific Market Attractiveness Index, By Country – 2022-2032

Figure 85: US Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 86: US Market Share, By Deployment Type, 2021

Figure 87: US Market Share, By Component, 2021

Figure 88: US Market Share, By Vertical, 2021

Figure 89: Canada Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 90: Canada Market Share, By Deployment Type, 2021

Figure 91: Canada Market Share, By Component, 2021

Figure 92: Canada Market Share, By Vertical, 2021

Figure 93: Brazil Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 94: Brazil Market Share, By Deployment Type, 2021

Figure 95: Brazil Market Share, By Component, 2021

Figure 96: Brazil Market Share, By Vertical, 2021

Figure 97: Mexico Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 98: Mexico Market Share, By Deployment Type, 2021

Figure 99: Mexico Market Share, By Component, 2021

Figure 100: Mexico Market Share, By Vertical, 2021

Figure 101: Germany Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 102: Germany Market Share, By Deployment Type, 2021

Figure 103: Germany Market Share, By Component, 2021

Figure 104: Germany Market Share, By Vertical, 2021

Figure 105: U.K. Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 106: U.K. Market Share, By Deployment Type, 2021

Figure 107: U.K. Market Share, By Component, 2021

Figure 108: U.K. Market Share, By Vertical, 2021

Figure 109: France Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 110: France Market Share, By Deployment Type, 2021

Figure 111: France Market Share, By Component, 2021

Figure 112: France Market Share, By Vertical, 2021

Figure 113: Italy Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 114: Italy Market Share, By Deployment Type, 2021

Figure 115: Italy Market Share, By Component, 2021

Figure 116: Italy Market Share, By Vertical, 2021

Figure 117: BENELUX Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 118: BENELUX Market Share, By Deployment Type, 2021

Figure 119: BENELUX Market Share, By Component, 2021

Figure 120: BENELUX Market Share, By Vertical, 2021

Figure 121: Nordic Countries Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 122: Nordic Countries Market Share, By Deployment Type, 2021

Figure 123: Nordic Countries Market Share, By Component, 2021

Figure 124: Nordic Countries Market Share, By Vertical, 2021

Figure 125: China Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 126: China Market Share, By Deployment Type, 2021

Figure 127: China Market Share, By Component, 2021

Figure 128: China Market Share, By Vertical, 2021

Figure 129: Japan Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 130: Japan Market Share, By Deployment Type, 2021

Figure 131: Japan Market Share, By Component, 2021

Figure 132: Japan Market Share, By Vertical, 2021

Figure 133: South Korea Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 134: South Korea Market Share, By Deployment Type, 2021

Figure 135: South Korea Market Share, By Component, 2021

Figure 136: South Korea Market Share, By Vertical, 2021

Figure 137: GCC Countries Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 138: GCC Countries Market Share, By Deployment Type, 2021

Figure 139: GCC Countries Market Share, By Component, 2021

Figure 140: GCC Countries Market Share, By Vertical, 2021

Figure 141: South Africa Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 142: South Africa Market Share, By Deployment Type, 2021

Figure 143: South Africa Market Share, By Component, 2021

Figure 144: South Africa Market Share, By Vertical, 2021

Figure 145: Turkey Market Value (US$ Mn) and Forecast, 2022 - 2032

Figure 146: Turkey Market Share, By Deployment Type, 2021

Figure 147: Turkey Market Share, By Component, 2021

Figure 148: Turkey Market Share, By Vertical, 2021

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