Call Center AI Market
Market Insights on Call Center AI covering sales outlook, demand forecast & up-to-date key trends
Call Center AI Market By Component, Deployment Type, Vertical & Region – Forecast 2022-2032
Call Center AI Market Overview (2022-2032)
[306 Pages] Global demand for call center AI is expected to rise at a yearly growth rate of 13.5% to be valued at US$ 6 Billion in 2032. By 2026, the market is likely to be valued at US$ 3.6 Billion, supported by:
- AI-enabled chatbots and virtual agents to automate repetitive and manual processes
- Facilitate customer engagement through social media platforms
- Unsupervised self-learning of chatbots may restrain the market growth
- Extensive use in BFSI, IT & Telecom, healthcare & retail sector to proliferate the demand for AI-based services.
During the period ranging from 2020 to 2022, call center AI demand prospects have been spurred after the emergence of numerous innovative technologies. Progress in control compliance suite (CCSBot), omnichannel solutions, and quality assurance technology contribute to the growing adoption of call center AI.
Service providers present advanced call center solutions that deliver a constant customer experience across all channels to enhance customer engagement. AI in the call center is expected to offer a hyper-customized customer experience expected to fuel market growth.
Increasing penetration of social media platforms is likely to offer call center AI service providers immense lucrative prospects. Predictive call routing, interactive voice response (IVR), call analytics, emotional intelligence, and conversational AI are some of the sheering applications of AI in the call center software industry.
Increasing deployment of AI-based chatbots to interact with customers via social media platforms are likely to augment. As per the recently published report, demand for call center AI for the BFSI industry is expected to surge at over 13% CAGR.
|
Data Points |
Key Statistics |
|
Call Center AI Market Size (2022) |
US$ 1.7 Billion |
|
Call Center AI Market Estimated Value (2026) |
US$ 3.6 Billion |
|
Call Center AI Market Projected Value (2032) |
US$ 6 Billion |
|
Global Call Center AI Market Growth Rate (2022-2032) |
13.5% CAGR |
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Mushrooming End-use Industries to provide a Strong Base for Call Center AI Manufacturers in the Asia Pacific
The Asia Pacific is anticipated to yield significant growth opportunities, backed by a flourishing end-use industry like BFSI, healthcare, and the retail sector. By 2032-end, the Asia Pacific region is estimated to capture a Y-o-Y growth rate of 13%. Large investments in call center solutions by countries such as China, Japan, India, and the Philippines are fuelling market growth.
Likewise, India and the Philippines are anticipated to emerge as the favorite destinations for setting up a call center. Companies including GE, Bharti Telecom, British Airways, and financial giants such as American Express, ICICI, and HDFC have deployed their call centers in India for better customer support. Thus, Call Center AI manufacturers are seizing this opportunity to pave the way in the regional market.
Opportunities abound in the On-Premise Segment
Based on deployment type, the demand for on-premise Call Center AI will soar across the end-use industry, expected to register a CAGR of 13.5% until 2032. This segment accounted for more than 55% share in 2021. On-premises deployment of AI solutions and services permits enterprises and corporations to customize and implement AI models.
It enables companies to practice effective safety and security practices regarding consumer data, thus cultivating the system's security and offering a more secure ecosystem to deal with consumer data. On-premises call center AI solutions are deployed more widely by small and medium enterprises due to the ease of deployment and control offered by on-premises systems, thereby offering favorable growth opportunities for the industry.
Artificial Intelligence in call centers’ advantage is resolving customer problems. Predictive and analytical AI software can bring faster solutions and results by scanning customer complaints from databases faster than standard systems. This can save a sizable amount of time on behalf of both the customer and the company. Owing to these, the demand for call center AI is likely to upsurge over the years to come.
"Automating procedures such as customer follow-up are some of the ways AI may affect sales of call center ai operations."
Demand for call centers AI is projected to be more efficient, perform better and be more predictive. AI may have an influence on call center operations by anticipating inquiries based on the customer's previous behaviors, ensuring good communication to handle queries quickly regardless of time or location, and automating procedures such as customer follow-up.
The demand for call center AI applications is still in its infancy. The development of new AI solutions that can aid in optimization, automation, and prediction might be a major driver in sales of call center AI acceptance and penetration.
Other significant factors influencing the growing demand for call center AI applications include the increasing use of AI by organisations in pursuit of enhanced customer support service offerings, the increasing role of social media for customer engagement, and the exponential growth of data through the Internet of Things (IoT), social media, while factors such as a lack of skilled labour and unsupervised learning are expected to hinder the market growth.
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Talk to AnalystSales Analysis of the Call Center AI
"Factors such as the increased need for improved customer experience and response time, as well as greater data analysis capabilities, are influencing the worldwide call center AI market."
The demand for call center AI growth is being hampered by expensive installation and training costs, as well as privacy and security concerns. Furthermore, the market is influenced by enterprises' increased focus on AI technology and the increased penetration of social media platforms.
Nonetheless, each of these variables is expected to have a significant influence on worldwide sales of call center AI throughout the forecast period. In certain cases, responding to client inquiries in real-time might be challenging for a customer service representative, as customers may not understand the context of their inquiry. This has necessitated the development of better data analytics skills.
For example, with AI, prior customer interactions and chat data may be examined in seconds, and concise information about the client can be supplied to the executive. Because of its large in-house data scientists and analysts, Amazon, in partnership with its subsidiary Amazon Web Services, developed specific algorithms aimed at evaluating customer wants and offering accurate responses based on those needs.
As a result, the global sales of call center AI are growing due to the requirement for increased data analysis skills.
What are the Emerging Trends in Call Center AI Market?
Sales of call centers AI transformed social media into a vital component of modern businesses. Every firm has been increasing its social media presence in order to reach out to its customers more easily. With internet access and high social media penetration rates, a number of developing nations are seeing population increase and rapid growth in the sales of call centers AI.
As a result, firms must modernize how they reach out to customers and respond to their problems on social media platforms, as conventional customer service approaches are no longer applicable in the digital age.Demand for call center AI is increasing as customers are increasingly using social media channels to communicate with businesses and discuss their experiences.
As a result, the rising desire among contact centers to incorporate social media platforms such as Facebook and Twitter in order to meet the organization's aim of effective customer service programs is likely to give lucrative chances for sales of call center AI expansion over the projection period.
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Comparative View of Adjacent Call Center AI Market
Call Center AI Market:
|
Attributes |
Call Center AI Market |
|
CAGR (2022-2032) |
13.5% |
|
Market Value (2026) |
US$ 3.6 Bn |
|
Growth Factor |
Customer engagement on social media is growing, as is data generation via IoT, social media, and advancements in image technology. |
|
Opportunity |
Most market players offer technical support and consulting services to handle AI-based solutions deployment. |
|
Key Trends |
Call center AI technologies assist financial organisations to improve customer experience and reduce turnover. |
AI as a Service Market:
|
Attributes |
AI as a Service Market |
|
CAGR (2022-2032) |
48.2% |
|
Market Value (2026) |
US$ 35.1Bn |
|
Growth Factor |
As the number of creative enterprises grows, so will the need for AI-powered services in the form of APIs and SDKs. |
|
Opportunity |
Growth in the number of creative companies and demand for AI-powered services are projected to fuel the market for AI as a service. |
|
Key Trends |
Increasing demand for AI as a service is likely to fuel the Artificial Intelligence as a Service industry. |
North America IT Services Market:
|
Attributes |
North America IT Services Market |
|
CAGR (2022-2032) |
7.6% |
|
Market Value (2026) |
US$ 660 Bn |
|
Growth Factor |
IT services are employed in many business activities, from HR to supply chain and operations management. |
|
Opportunity |
Impacts of confinement include global supply chain disruptions, decreasing demand for imported products and services, and more unemployment. |
|
Key Trends |
Cloud computing services are growing in popularity as companies embrace digital transformation and improve customer experience. |
The use of artificial intelligence in contact centres with the goal of offering human-like services to clients with robotic aid is increasing the demand for call center ai. One of the most prominent uses of AI in contact centres is to give in-depth statistics on-call times and initial resolution, as well as other metrics.
These technologies can recognize trends and access client data, allowing them to assess if clients have a positive or negative experience. In certain cases, responding to consumer inquiries in real-time might be challenging for a customer support agent since the customer may not grasp the context of their query.
The COVID-19 prompted governments all across the world to impose lockdowns in their nations, putting a significant strain on all industries. The demand for call center ai software solutions has risen as a result of the growing need for enterprises to update aging infrastructure in order to establish a more flexible approach to customer interaction during the COVID-19 pandemic.
The COVID-19 pandemic had a favorable influence on the growth of the sales of call center AI since the demand for call center ai software adoption has increased under unusual circumstances. In order to establish a more agile approach to customer interaction, businesses have noticed an increase in the need to upgrade obsolete infrastructure.
By giving accurate and timely feedback, the customer experience must be maintained. Customer satisfaction is crucial to a business's long-term success. Call center as a service (CCaaS) offers solutions that make it easier to deliver adequate customer care. The service aids agents in efficiently handling customers by supplying real-time client query-related data.
It uses pop-up windows to present information on clients and their purchasing history. This saves the agent time and helps them to fix the customer's issue quickly. The cost of traditional on-premises contact centres is significantly higher than the cost of cloud-based call center AI market maintenance.
By using solutions in a call center AI market, businesses may save money on overall costs such as hardware installation and maintenance service fees. Furthermore, cloud-based services help to reduce overhead expenses, downtime, and power consumption. It also has a pay-per-use subscription approach, allowing companies to pick the plan that best fits their demands and budget.
Businesses with limited resources are increasingly turning to increase the demand for call center AI. A considerable quantity of data in the Call Center is susceptible to malicious intruders. In call center AI market, personal and confidential information such as health information and credit card information is saved.
There is a significant danger of data breaches and hacking both within and externally. Internally, the agent may, for example, leak information or be bribed to do so. There is a considerable danger of privacy infringement as a result of this.
What is the Segmentation Outlook for the Call Center AI Market?
The call center ai market is divided into three categories: deployment mode, end-user industry, and region. The market is divided into two types of deployments: cloud and on-premise.
The market is divided into BFSI, retail & e-commerce, telecom, travel & hospitality, and others, according to the end-user industry. The scope of the study includes thorough information on the primary drivers and restraints driving the AI market in contact centre applications.
The report also examines industry trends, such as enterprises' increased use of AI in the quest for better customer support service offerings and their implications for the market.
Which Segment has the Maximum Growth Potential in the Call Center AI Market by Component?
During the projection period, the solution segment by component is expected to develop at a strong CAGR of 13.1% by 2032 since services are critical to the operation of many AI-enabled products. These solutions guarantee a speedier and easier deployment, maximizing the return on investment for businesses.
These services ensure end-to-end computing platform deployment and answer pre-and post-deployment questions. To oversee the call center AI market, the majority of market providers provide technical support and consulting services.
What is the Regional Demand Analysis in the Call Center AI Market?
|
Region |
CAGR |
|
United States |
13.4% |
|
United Kingdom |
12.6% |
|
China |
13% |
|
Japan |
12.5% |
|
South Korea |
12.1% |
Owing to its quick technological advancements, North America is expected to have the greatest share of the call center AI market. In this area, the United States is the most advanced demand for call center AI technologies. Furthermore, the presence of multinational suppliers in the area, such as IBM, Google, Microsoft, and AWS, is critical for the application of conversational AI technology in contact centres.
How Intense is the Competition in the Call Center AI Market?
To meet the rising demand for call center AI solutions throughout the world and to expand their position in the industry, these firms have used a variety of methods, including acquisitions, expansions, new product releases and enhancements, and partnerships, agreements, and collaborations.
Recent Developments in the Call Center AI Market:
- Microsoft inaugurated the Africa Development Centre (ADC) in Kenya and Nigeria in May 2019 as part of its commitment in cloud technologies across the continent.
- IBM and Regions Bank Corporation (US) teamed in April 2019 to offer IBM Watson AI technology to help improve customer service and aid bankers in their daily duties. Regions Bank uses Watson Assistance in its contact centres to assist both customers and workers, ensuring a great customer experience.
- Google updated Dialogflow in February 2019 to make it more dependable, scalable, and accurate. Improved system entity recognition and language support are the two most significant changes. These enhancements are available in both Dialogflow versions (standard and enterprise).
Key Segments
By Component:
- Compute Platforms
- Solutions
- Services
- Training & Consulting Services
- System Integration & Deployment Services
- Support & Maintenance Services
By Deployment Type:
- On-premises
- Cloud
By Vertical:
- BFSI
- Media & Entertainment
- Retail & eCommerce
- Travel & Hospitality
- Telecom
- Healthcare
- Others (Automotive, Government, Manufacturing, Education, and Energy & Utilities)
By Region:
- North America
- Europe
- APAC
- Middle East and Africa (MEA)
- Latin America
Frequently Asked Questions
The call center ai market is expected to rise at a steady CAGR of 13.5% during the projected period.
The global call center AI market was valued at US$ 1.3 Bn in 2021.
The global call center ai market is anticipated to be worth nearly US$ 6 Bn by 2032.
North America is a leading region for the call center AI market.
Cloud is the leading segment by deployment is expected to expand at a strong CAGR of 13.4% by 2032.
Table of Content
1. Executive Summary
1.1. Global Market Outlook
1.2. Summary of Statistics
1.3. Key Market Characteristics & Attributes
1.4. FMI Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Risks and Trends Assessment
3.1. Risk Assessment
3.1.1. COVID-19 Crisis and Impact on Call Center AI
3.1.2. COVID-19 Impact Benchmark with Previous Crisis
3.1.3. Impact on Market Value (US$ Mn)
3.1.4. Assessment by Key Countries
3.1.5. Assessment by Key Market Segments
3.1.6. Action Points and Recommendation for Suppliers
3.2. Key Trends Impacting the Market
3.3. Formulation and Product Development Trends
4. Market Background
4.1. Management Market, by Key Countries
4.2. Management Market Opportunity Assessment (US$ Mn)
4.2.1. Total Available Market
4.2.2. Serviceable Addressable Market
4.2.3. Serviceable Obtainable Market
4.3. Market Scenario Forecast
4.3.1. Demand in optimistic Scenario
4.3.2. Demand in Likely Scenario
4.3.3. Demand in Conservative Scenario
4.4. Investment Feasibility Analysis
4.4.1. Investment in Established Markets
4.4.1.1. In Short Term
4.4.1.2. In Long Term
4.4.2. Investment in Emerging Markets
4.4.2.1. In Short Term
4.4.2.2. In Long Term
4.5. Forecast Factors - Relevance & Impact
4.5.1. Top Companies Historical Growth
4.5.2. Growth in Automation, By Country
4.5.3. Management Adoption Rate, By Country
4.6. Market Dynamics
4.6.1. Market Driving Factors and Impact Assessment
4.6.2. Prominent Market Challenges and Impact Assessment
4.6.3. Management Market Opportunities
4.6.4. Prominent Trends in the Global Market & Their Impact Assessment
5. Key Success Factors
5.1. Providers’ Focus on Low Penetration High Growth Markets
5.2. Banking on with Segments High Incremental Opportunity
5.3. Peer Benchmarking
6. Global Market Demand Analysis 2015-2021 and Forecast, 2022-2032
6.1. Historical Market Analysis, 2015-2021
6.2. Current and Future Market Projections, 2022-2032
6.3. Y-o-Y Growth Trend Analysis
7. Global Market Value Analysis 2015-2021 and Forecast, 2022-2032
7.1. Historical Market Value (US$ Mn) Analysis, 2015-2021
7.2. Current and Future Market Value (US$ Mn) Projections, 2022-2032
7.2.1. Y-o-Y Growth Trend Analysis
7.2.2. Absolute $ Opportunity Analysis
8. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Deployment Type
8.1. Introduction / Key Findings
8.2. Historical Market Size (US$ Mn) Analysis By Deployment Type, 2015-2021
8.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Deployment Type, 2022-2032
8.3.1. On-premises
8.3.2. Cloud
8.4. Market Attractiveness Analysis By Deployment Type
9. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Vertical
9.1. Introduction / Key Findings
9.2. Historical Market Size (US$ Mn) Analysis By Vertical, 2015-2021
9.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Vertical, 2022-2032
9.3.1. BFSI
9.3.2. Media & Entertainment
9.3.3. Retail & eCommerce
9.3.4. Travel & Hospitality
9.3.5. Telecom
9.3.6. Healthcare
9.3.7. Others (Automotive, Government, Manufacturing, Education, and Energy & Utilities)
9.4. Market Attractiveness Analysis By Vertical
10. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Component
10.1. Introduction / Key Findings
10.2. Historical Market Size (US$ Mn) Analysis By Component, 2015-2021
10.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Component, 2022-2032
10.3.1. Compute Platforms
10.3.2. Solutions
10.3.3. Services
10.3.3.1. Training & Consulting Services
10.3.3.2. System Integration & Deployment Services
10.3.3.3. Support & Maintenance Services
10.4. Market Attractiveness Analysis By Component
11. Global Market Analysis 2015-2021 and Forecast 2022-2032, By Region
11.1. Introduction
11.2. Historical Market Size (US$ Mn) Analysis By Region, 2015-2021
11.3. Current Market Size (US$ Mn) & Analysis and Forecast By Region, 2022-2032
11.3.1. North America
11.3.2. Latin America
11.3.3. Europe
11.3.4. Asia Pacific
11.3.5. Middle East and Africa (MEA)
11.4. Market Attractiveness Analysis By Region
12. North America Market Analysis 2015-2021 and Forecast 2022-2032
12.1. Introduction
12.2. Pricing Analysis
12.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021
12.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032
12.4.1. By Country
12.4.1.1. U.S.
12.4.1.2. Canada
12.4.1.3. Rest of North America
12.4.2. By Deployment Type
12.4.3. By Component
12.4.4. By Vertical
12.5. Market Attractiveness Analysis
12.5.1. By Country
12.5.2. By Deployment Type
12.5.3. By Component
12.5.4. By Vertical
13. Latin America Market Analysis 2015-2021 and Forecast 2022-2032
13.1. Introduction
13.2. Pricing Analysis
13.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021
13.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032
13.4.1. By Country
13.4.1.1. Brazil
13.4.1.2. Mexico
13.4.1.3. Rest of Latin America
13.4.2. By Deployment Type
13.4.3. By Component
13.4.4. By Vertical
13.5. Market Attractiveness Analysis
13.5.1. By Country
13.5.2. By Deployment Type
13.5.3. By Component
13.5.4. By Vertical
14. Europe Market Analysis 2015-2021 and Forecast 2022-2032
14.1. Introduction
14.2. Pricing Analysis
14.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021
14.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032
14.4.1. By Country
14.4.1.1. Germany
14.4.1.2. France
14.4.1.3. U.K.
14.4.1.4. Italy
14.4.1.5. Benelux
14.4.1.6. Nordic Countries
14.4.1.7. Rest of Europe
14.4.2. By Deployment Type
14.4.3. By Component
14.4.4. By Vertical
14.5. Market Attractiveness Analysis
14.5.1. By Country
14.5.2. By Deployment Type
14.5.3. By Component
14.5.4. By Vertical
15. Asia Pacific Market Analysis 2015-2021 and Forecast 2022-2032
15.1. Introduction
15.2. Pricing Analysis
15.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021
15.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032
15.4.1. By Country
15.4.1.1. China
15.4.1.2. Japan
15.4.1.3. South Korea
15.4.1.4. Rest of Asia Pacific
15.4.2. By Deployment Type
15.4.3. By Component
15.4.4. By Vertical
15.5. Market Attractiveness Analysis
15.5.1. By Country
15.5.2. By Deployment Type
15.5.3. By Component
15.5.4. By Vertical
16. Middle East and Africa Market Analysis 2015-2021 and Forecast 2022-2032
16.1. Introduction
16.2. Pricing Analysis
16.3. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021
16.4. Market Size (US$ Mn) & Forecast By Market Taxonomy, 2022-2032
16.4.1. By Country
16.4.1.1. GCC Countries
16.4.1.2. South Africa
16.4.1.3. Turkey
16.4.1.4. Rest of Middle East and Africa
16.4.2. By Deployment Type
16.4.3. By Component
16.4.4. By Vertical
16.5. Market Attractiveness Analysis
16.5.1. By Country
16.5.2. By Deployment Type
16.5.3. By Component
16.5.4. By Vertical
17. Key Countries Market Analysis 2015-2021 and Forecast 2022-2032
17.1. Introduction
17.1.1. Market Value Proportion Analysis, By Key Countries
17.1.2. Global Vs. Country Growth Comparison
17.2. US Market Analysis
17.2.1. Value Proportion Analysis by Market Taxonomy
17.2.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.2.2.1. By Deployment Type
17.2.2.2. By Component
17.2.2.3. By Vertical
17.3. Canada Market Analysis
17.3.1. Value Proportion Analysis by Market Taxonomy
17.3.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.3.2.1. By Deployment Type
17.3.2.2. By Component
17.3.2.3. By Vertical
17.4. Mexico Market Analysis
17.4.1. Value Proportion Analysis by Market Taxonomy
17.4.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.4.2.1. By Deployment Type
17.4.2.2. By Component
17.4.2.3. By Vertical
17.5. Brazil Market Analysis
17.5.1. Value Proportion Analysis by Market Taxonomy
17.5.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.5.2.1. By Deployment Type
17.5.2.2. By Component
17.5.2.3. By Vertical
17.6. Germany Market Analysis
17.6.1. Value Proportion Analysis by Market Taxonomy
17.6.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.6.2.1. By Deployment Type
17.6.2.2. By Component
17.6.2.3. By Vertical
17.7. France Market Analysis
17.7.1. Value Proportion Analysis by Market Taxonomy
17.7.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.7.2.1. By Deployment Type
17.7.2.2. By Component
17.7.2.3. By Vertical
17.8. Italy Market Analysis
17.8.1. Value Proportion Analysis by Market Taxonomy
17.8.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.8.2.1. By Deployment Type
17.8.2.2. By Component
17.8.2.3. By Vertical
17.9. BENELUX Market Analysis
17.9.1. Value Proportion Analysis by Market Taxonomy
17.9.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.9.2.1. By Deployment Type
17.9.2.2. By Component
17.9.2.3. By Vertical
17.10. UK Market Analysis
17.10.1. Value Proportion Analysis by Market Taxonomy
17.10.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.10.2.1. By Deployment Type
17.10.2.2. By Component
17.10.2.3. By Vertical
17.11. Nordic Countries Market Analysis
17.11.1. Value Proportion Analysis by Market Taxonomy
17.11.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.11.2.1. By Deployment Type
17.11.2.2. By Component
17.11.2.3. By Vertical
17.12. China Market Analysis
17.12.1. Value Proportion Analysis by Market Taxonomy
17.12.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.12.2.1. By Deployment Type
17.12.2.2. By Component
17.12.2.3. By Vertical
17.13. Japan Market Analysis
17.13.1. Value Proportion Analysis by Market Taxonomy
17.13.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.13.2.1. By Deployment Type
17.13.2.2. By Component
17.13.2.3. By Vertical
17.14. South Korea Market Analysis
17.14.1. Value Proportion Analysis by Market Taxonomy
17.14.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.14.2.1. By Deployment Type
17.14.2.2. By Component
17.14.2.3. By Vertical
17.15. GCC Countries Market Analysis
17.15.1. Value Proportion Analysis by Market Taxonomy
17.15.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.15.2.1. By Deployment Type
17.15.2.2. By Component
17.15.2.3. By Vertical
17.16. South Africa Market Analysis
17.16.1. Value Proportion Analysis by Market Taxonomy
17.16.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.16.2.1. By Deployment Type
17.16.2.2. By Component
17.16.2.3. By Vertical
17.17. Turkey Market Analysis
17.17.1. Value Proportion Analysis by Market Taxonomy
17.17.2. Value & Analysis and Forecast by Market Taxonomy, 2015-2032
17.17.2.1. By Deployment Type
17.17.2.2. By Component
17.17.2.3. By Vertical
17.17.3. Competition Landscape and Player Concentration in the Country
18. Market Structure Analysis
18.1. Market Analysis by Tier of Companies
18.2. Market Concentration
18.3. Market Share Analysis of Top Players
18.4. Market Presence Analysis
18.4.1. By Regional footprint of Players
18.4.2. Product footprint by Players
19. Competition Analysis
19.1. Competition Dashboard
19.2. Competition Benchmarking
19.3. Competition Deep Dive
19.3.1. IBM
19.3.1.1. Overview
19.3.1.2. Product Portfolio
19.3.1.3. Sales Footprint
19.3.1.4. Strategy Overview
19.3.2. Google
19.3.3. Microsoft
19.3.4. Oracle
19.3.5. SAP
19.3.6. AWS
19.3.7. Nuance Communications
19.3.8. Avaya
19.3.9. Haptik
19.3.10. Artificial Solutions
20. Assumptions and Acronyms Used
21. Research Methodology
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List of Tables
Table 1: Global Market Value (US$ Mn), By Deployment Type, 2015 – 2021
Table 2: Global Market Value (US$ Mn), By Deployment Type, 2022 – 2032
Table 3: Global Market Value (US$ Mn), By Component, 2015 – 2021
Table 4: Global Market Value (US$ Mn), By Component, 2022 – 2032
Table 5: Global Market Value (US$ Mn), By Vertical, 2015 – 2021
Table 6: Global Market Value (US$ Mn), By Vertical, 2022 – 2032
Table 7: Global Market, By Region, 2015 – 2021
Table 8: Global Market, By Region, 2022 – 2032
Table 9: North America Market Value (US$ Mn), By Deployment Type, 2015 – 2021
Table 10: North America Market Value (US$ Mn), By Deployment Type, 2022 – 2032
Table 11: North America Market Value (US$ Mn), By Component, 2015 – 2021
Table 12: North America Market Value (US$ Mn), By Component, 2022 – 2032
Table 13: North America Market Value (US$ Mn), By Vertical, 2015 – 2021
Table 14: North America Market Value (US$ Mn), By Vertical, 2022 – 2032
Table 15: North America Market, By Country, 2015 – 2021
Table 16: North America Market, By Country, 2022 – 2032
Table 17: Latin America Market Value (US$ Mn), By Deployment Type, 2015 – 2021
Table 18: Latin America Market Value (US$ Mn), By Deployment Type, 2022 – 2032
Table 19: Latin America Market Value (US$ Mn), By Component, 2015 – 2021
Table 20: Latin America Market Value (US$ Mn), By Component, 2022 – 2032
Table 21: Latin America Market Value (US$ Mn), By Vertical, 2015 – 2021
Table 22: Latin America Market Value (US$ Mn), By Vertical, 2022 – 2032
Table 23: Latin America Market, By Country, 2015 – 2021
Table 24: Latin America Market, By Country, 2022 – 2032
Table 25: Europe Market Value (US$ Mn), By Deployment Type, 2015 – 2021
Table 26: Europe Market Value (US$ Mn), By Deployment Type, 2022 – 2032
Table 27: Europe Market Value (US$ Mn), By Component, 2015 – 2021
Table 28: Europe Market Value (US$ Mn), By Component, 2022 – 2032
Table 29: Europe Market Value (US$ Mn), By Vertical, 2015 – 2021
Table 30: Europe Market Value (US$ Mn), By Vertical, 2022 – 2032
Table 31: Europe Market, By Country, 2015 – 2021
Table 32: Europe Market, By Country, 2022 – 2032
Table 33: Asia Pacific Market Value (US$ Mn), By Deployment Type, 2015 – 2021
Table 34: Asia Pacific Market Value (US$ Mn), By Deployment Type, 2022 – 2032
Table 35: Asia Pacific Market Value (US$ Mn), By Component, 2015 – 2021
Table 36: Asia Pacific Market Value (US$ Mn), By Component, 2022 – 2032
Table 37: Asia Pacific Market Value (US$ Mn), By Vertical, 2015 – 2021
Table 38: Asia Pacific Market Value (US$ Mn), By Vertical, 2022 – 2032
Table 39: Asia Pacific Market, By Country, 2015 – 2021
Table 40: Asia Pacific Market, By Country, 2022 – 2032
Table 41: MEA Market Value (US$ Mn), By Deployment Type, 2015 – 2021
Table 42: MEA Market Value (US$ Mn), By Deployment Type, 2022 – 2032
Table 43: MEA Market Value (US$ Mn), By Component, 2015 – 2021
Table 44: MEA Market Value (US$ Mn), By Component, 2022 – 2032
Table 45: MEA Market Value (US$ Mn), By Vertical, 2015 – 2021
Table 46: MEA Market Value (US$ Mn), By Vertical, 2022 – 2032
Table 47: MEA Market, By Country, 2015 – 2021
Table 48: MEA Market, By Country, 2022 – 2032
Table 49: Global Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021
Table 50: Global Market Incremental $ Opportunity, By Component, 2022 – 2032
Table 51: Global Market Incremental $ Opportunity, By Vertical, 2015 - 2021
Table 52: Global Market Incremental $ Opportunity, By Region, 2022 – 2032
Table 53: North America Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021
Table 54: North America Market Incremental $ Opportunity, By Component, 2022 – 2032
Table 55: North America Market Incremental $ Opportunity, By Vertical, 2015 – 2021
Table 56: North America Market Incremental $ Opportunity, By Country, 2022 – 2032
Table 57: Latin America Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021
Table 58: Latin America Market Incremental $ Opportunity, By Component, 2022 – 2032
Table 59: Latin America Market Incremental $ Opportunity, By Vertical, 2015 - 2021
Table 60: Latin America Market Incremental $ Opportunity, By Country, 2022 – 2032
Table 61: Europe Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021
Table 62: Europe Market Incremental $ Opportunity, By Component, 2022 – 2032
Table 63: Europe Market Incremental $ Opportunity, By Vertical, 2015 - 2021
Table 64: Europe Market Incremental $ Opportunity, By Country, 2022 - 2032
Table 65: Asia Pacific Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021
Table 66: Asia Pacific Market Incremental $ Opportunity, By Component, 2022 – 2032
Table 67: Asia Pacific Market Incremental $ Opportunity, By Vertical, 2015 - 2021
Table 68: Asia Pacific Market Incremental $ Opportunity, By Country, 2022 – 2032
Table 69: MEA Market Incremental $ Opportunity, By Deployment Type, 2015 - 2021
Table 70: MEA Market Incremental $ Opportunity, By Component, 2022 – 2032
Table 71: MEA Market Incremental $ Opportunity, By Vertical, 2015 - 2021
Table 72: MEA Market Incremental $ Opportunity, By Country, 2022 - 2032
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Figure 1: Global Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032
Figure 2: Global Market Absolute $ Historical Gain (2015 - 2021) and Opportunity (2022 – 2032), US$ Mn
Figure 3: Global Market Share, By Deployment Type, 2022 & 2032
Figure 4: Global Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032
Figure 5: Global Market Attractiveness Index, By Deployment Type – 2022-2032
Figure 6: Global Market Share, By Component, 2022 & 2032
Figure 7: Global Market Y-o-Y Growth Projections, By Component – 2022-2032
Figure 8: Global Market Attractiveness Index, By Component – 2022-2032
Figure 9: Global Market Share, By Vertical, 2022 & 2032
Figure 10: Global Market Y-o-Y Growth Projections, By Vertical – 2022-2032
Figure 11: Global Market Attractiveness Index, By Vertical – 2022-2032
Figure 12: Global Market Share, By Region, 2022 & 2032
Figure 13: Global Market Y-o-Y Growth Projections, By Region – 2022-2032
Figure 14: Global Market Attractiveness Index, By Region – 2022-2032
Figure 15: North America Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032
Figure 16: North America Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn
Figure 17: North America Market Share, By Deployment Type, 2022 & 2032
Figure 18: North America Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032
Figure 19: North America Market Attractiveness Index, By Deployment Type – 2022-2032
Figure 20: North America Market Share, By Component, 2022 & 2032
Figure 21: North America Market Y-o-Y Growth Projections, By Component – 2022-2032
Figure 22: North America Market Attractiveness Index, By Component – 2022-2032
Figure 23: North America Market Share, By Vertical, 2022 & 2032
Figure 24: North America Market Y-o-Y Growth Projections, By Vertical – 2022-2032
Figure 25: North America Market Attractiveness Index, By Vertical – 2022-2032
Figure 26: North America Market Share, By Country, 2022 & 2032
Figure 27: North America Market Y-o-Y Growth Projections, By Country – 2022-2032
Figure 28: North America Market Attractiveness Index, By Country – 2022-2032
Figure 29: Latin America Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032
Figure 30: Latin America Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn
Figure 31: Latin America Market Share, By Deployment Type, 2022 & 2032
Figure 32: Latin America Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032
Figure 33: Latin America Market Attractiveness Index, By Deployment Type – 2022-2032
Figure 34: Latin America Market Share, By Component, 2022 & 2032
Figure 35: Latin America Market Y-o-Y Growth Projections, By Component – 2022-2032
Figure 36: Latin America Market Attractiveness Index, By Component – 2022-2032
Figure 37: Latin America Market Share, By Vertical, 2022 & 2032
Figure 38: Latin America Market Y-o-Y Growth Projections, By Vertical – 2022-2032
Figure 39: Latin America Market Attractiveness Index, By Vertical – 2022-2032
Figure 40: Latin America Market Share, By Country, 2022 & 2032
Figure 41: Latin America Market Y-o-Y Growth Projections, By Country – 2022-2032
Figure 42: Latin America Market Attractiveness Index, By Country – 2022-2032
Figure 43: Europe Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032
Figure 44: Europe Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn
Figure 45: Europe Market Share, By Deployment Type, 2022 & 2032
Figure 46: Europe Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032
Figure 47: Europe Market Attractiveness Index, By Deployment Type – 2022-2032
Figure 48: Europe Market Share, By Component, 2022 & 2032
Figure 49: Europe Market Y-o-Y Growth Projections, By Component – 2022-2032
Figure 50: Europe Market Attractiveness Index, By Component – 2022-2032
Figure 51: Europe Market Share, By Vertical, 2022 & 2032
Figure 52: Europe Market Y-o-Y Growth Projections, By Vertical – 2022-2032
Figure 53: Europe Market Attractiveness Index, By Vertical – 2022-2032
Figure 54: Europe Market Share, By Country, 2022 & 2032
Figure 55: Europe Market Y-o-Y Growth Projections, By Country – 2022-2032
Figure 56: Europe Market Attractiveness Index, By Country – 2022-2032
Figure 57: MEA Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032
Figure 58: MEA Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn
Figure 59: MEA Market Share, By Deployment Type, 2022 & 2032
Figure 60: MEA Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032
Figure 61: MEA Market Attractiveness Index, By Deployment Type – 2022-2032
Figure 62: MEA Market Share, By Component, 2022 & 2032
Figure 63: MEA Market Y-o-Y Growth Projections, By Component – 2022-2032
Figure 64: MEA Market Attractiveness Index, By Component – 2022-2032
Figure 65: MEA Market Share, By Vertical, 2022 & 2032
Figure 66: MEA Market Y-o-Y Growth Projections, By Vertical – 2022-2032
Figure 67: MEA Market Attractiveness Index, By Vertical – 2022-2032
Figure 68: MEA Market Share, By Country, 2022 & 2032
Figure 69: MEA Market Y-o-Y Growth Projections, By Country – 2022-2032
Figure 70: MEA Market Attractiveness Index, By Country – 2022-2032
Figure 71: Asia Pacific Market Value (US$ Mn) and Year-on-Year Growth, 2015-2032
Figure 72: Asia Pacific Market Absolute $ Opportunity Historical (2015 - 2021) and Forecast Period (2022 – 2032), US$ Mn
Figure 73: Asia Pacific Market Share, By Deployment Type, 2022 & 2032
Figure 74: Asia Pacific Market Y-o-Y Growth Projections, By Deployment Type – 2022-2032
Figure 75: Asia Pacific Market Attractiveness Index, By Deployment Type – 2022-2032
Figure 76: Asia Pacific Market Share, By Component, 2022 & 2032
Figure 77: Asia Pacific Market Y-o-Y Growth Projections, By Component – 2022-2032
Figure 78: Asia Pacific Market Attractiveness Index, By Component – 2022-2032
Figure 79: Asia Pacific Market Share, By Vertical, 2022 & 2032
Figure 80: Asia Pacific Market Y-o-Y Growth Projections, By Vertical – 2022-2032
Figure 81: Asia Pacific Market Attractiveness Index, By Vertical – 2022-2032
Figure 82: Asia Pacific Market Share, By Country, 2022 & 2032
Figure 83: Asia Pacific Market Y-o-Y Growth Projections, By Country – 2022-2032
Figure 84: Asia Pacific Market Attractiveness Index, By Country – 2022-2032
Figure 85: US Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 86: US Market Share, By Deployment Type, 2021
Figure 87: US Market Share, By Component, 2021
Figure 88: US Market Share, By Vertical, 2021
Figure 89: Canada Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 90: Canada Market Share, By Deployment Type, 2021
Figure 91: Canada Market Share, By Component, 2021
Figure 92: Canada Market Share, By Vertical, 2021
Figure 93: Brazil Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 94: Brazil Market Share, By Deployment Type, 2021
Figure 95: Brazil Market Share, By Component, 2021
Figure 96: Brazil Market Share, By Vertical, 2021
Figure 97: Mexico Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 98: Mexico Market Share, By Deployment Type, 2021
Figure 99: Mexico Market Share, By Component, 2021
Figure 100: Mexico Market Share, By Vertical, 2021
Figure 101: Germany Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 102: Germany Market Share, By Deployment Type, 2021
Figure 103: Germany Market Share, By Component, 2021
Figure 104: Germany Market Share, By Vertical, 2021
Figure 105: U.K. Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 106: U.K. Market Share, By Deployment Type, 2021
Figure 107: U.K. Market Share, By Component, 2021
Figure 108: U.K. Market Share, By Vertical, 2021
Figure 109: France Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 110: France Market Share, By Deployment Type, 2021
Figure 111: France Market Share, By Component, 2021
Figure 112: France Market Share, By Vertical, 2021
Figure 113: Italy Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 114: Italy Market Share, By Deployment Type, 2021
Figure 115: Italy Market Share, By Component, 2021
Figure 116: Italy Market Share, By Vertical, 2021
Figure 117: BENELUX Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 118: BENELUX Market Share, By Deployment Type, 2021
Figure 119: BENELUX Market Share, By Component, 2021
Figure 120: BENELUX Market Share, By Vertical, 2021
Figure 121: Nordic Countries Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 122: Nordic Countries Market Share, By Deployment Type, 2021
Figure 123: Nordic Countries Market Share, By Component, 2021
Figure 124: Nordic Countries Market Share, By Vertical, 2021
Figure 125: China Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 126: China Market Share, By Deployment Type, 2021
Figure 127: China Market Share, By Component, 2021
Figure 128: China Market Share, By Vertical, 2021
Figure 129: Japan Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 130: Japan Market Share, By Deployment Type, 2021
Figure 131: Japan Market Share, By Component, 2021
Figure 132: Japan Market Share, By Vertical, 2021
Figure 133: South Korea Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 134: South Korea Market Share, By Deployment Type, 2021
Figure 135: South Korea Market Share, By Component, 2021
Figure 136: South Korea Market Share, By Vertical, 2021
Figure 137: GCC Countries Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 138: GCC Countries Market Share, By Deployment Type, 2021
Figure 139: GCC Countries Market Share, By Component, 2021
Figure 140: GCC Countries Market Share, By Vertical, 2021
Figure 141: South Africa Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 142: South Africa Market Share, By Deployment Type, 2021
Figure 143: South Africa Market Share, By Component, 2021
Figure 144: South Africa Market Share, By Vertical, 2021
Figure 145: Turkey Market Value (US$ Mn) and Forecast, 2022 - 2032
Figure 146: Turkey Market Share, By Deployment Type, 2021
Figure 147: Turkey Market Share, By Component, 2021
Figure 148: Turkey Market Share, By Vertical, 2021
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