Global demand for call center AI is expected to rise at a yearly growth rate of 13.5% to be valued at USD 6 Billion in 2032. By 2026, the market is likely to be valued at USD 3.6 Billion, supported by:
During the period ranging from 2020 to 2022, call center AI demand prospects have been spurred after the emergence of numerous innovative technologies. Progress in control compliance suite (CCSBot), omnichannel solutions, and quality assurance technology contribute to the growing adoption of call center AI.
Service providers present advanced call center solutions that deliver a constant customer experience across all channels to enhance customer engagement. AI in the call center is expected to offer a hyper-customized customer experience expected to fuel market growth.
Increasing penetration of social media platforms is likely to offer call center AI service providers immense lucrative prospects. Predictive call routing, interactive voice response (IVR), call analytics, emotional intelligence, and conversational AI are some of the sheering applications of AI in the call center software industry.
Increasing deployment of AI-based chatbots to interact with customers via social media platforms are likely to augment. As per the recently published report, demand for call center AI for the BFSI industry is expected to surge at over 13% CAGR.
| Data Points | Key Statistics |
|---|---|
| Call Center AI Market Size (2022) | USD 1.7 Billion |
| Call Center AI Market Estimated Value (2026) | USD 3.6 Billion |
| Call Center AI Market Projected Value (2032) | USD 6 Billion |
| Global Call Center AI Market Growth Rate (2022 to 2032) | 13.5% CAGR |
The Asia Pacific is anticipated to yield significant growth opportunities, backed by a flourishing end-use industry like BFSI, healthcare, and the retail sector. By 2032-end, the Asia Pacific region is estimated to capture a Y-o-Y growth rate of 13%. Large investments in call center solutions by countries such as China, Japan, India, and the Philippines are fuelling market growth.
Likewise, India and the Philippines are anticipated to emerge as the favorite destinations for setting up a call center. Companies including GE, Bharti Telecom, British Airways, and financial giants such as American Express, ICICI, and HDFC have deployed their call centers in India for better customer support. Thus, Call Center AI manufacturers are seizing this opportunity to pave the way in the regional market.
Based on deployment type, the demand for on-premise Call Center AI will soar across the end-use industry, expected to register a CAGR of 13.5% until 2032. This segment accounted for more than 55% share in 2021. On-premises deployment of AI solutions and services permits enterprises and corporations to customize and implement AI models.
It enables companies to practice effective safety and security practices regarding consumer data, thus cultivating the system's security and offering a more secure ecosystem to deal with consumer data. On-premises call center AI solutions are deployed more widely by small and medium enterprises due to the ease of deployment and control offered by on-premises systems, thereby offering favorable growth opportunities for the industry.
Artificial Intelligence in call center's advantage is resolving customer problems. Predictive and analytical AI software can bring faster solutions and results by scanning customer complaints from databases faster than standard systems. This can save a sizable amount of time on behalf of both the customer and the company. Owing to these, the demand for call center AI is likely to upsurge over the years to come.
Automating procedures such as customer follow-up are some of the ways AI may affect sales of call center ai operations.
Demand for call centers AI is projected to be more efficient, perform better and be more predictive. AI may have an influence on call center operations by anticipating inquiries based on the customer's previous behaviors, ensuring good communication to handle queries quickly regardless of time or location, and automating procedures such as customer follow-up.
The demand for call center AI applications is still in its infancy. The development of new AI solutions that can aid in optimization, automation, and prediction might be a major driver in sales of call center AI acceptance and penetration.
Other significant factors influencing the growing demand for call center AI applications include the increasing use of AI by organizations in pursuit of enhanced customer support service offerings, the increasing role of social media for customer engagement, and the exponential growth of data through the Internet of Things (IoT), social media, while factors such as a lack of skilled labour and unsupervised learning are expected to hinder the market growth.
Factors such as the increased need for improved customer experience and response time, as well as greater data analysis capabilities, are influencing the worldwide call center AI market.
The demand for call center AI growth is being hampered by expensive installation and training costs, as well as privacy and security concerns. Furthermore, the market is influenced by enterprises' increased focus on AI technology and the increased penetration of social media platforms.
Nonetheless, each of these variables is expected to have a significant influence on worldwide sales of call center AI throughout the forecast period. In certain cases, responding to client inquiries in real-time might be challenging for a customer service representative, as customers may not understand the context of their inquiry. This has necessitated the development of better data analytics skills.
For example, with AI, prior customer interactions and chat data may be examined in seconds, and concise information about the client can be supplied to the executive. Because of its large in-house data scientists and analysts, Amazon, in partnership with its subsidiary Amazon Web Services, developed specific algorithms aimed at evaluating customer wants and offering accurate responses based on those needs.
As a result, the global sales of call center AI are growing due to the requirement for increased data analysis skills.
Sales of call centers AI transformed social media into a vital component of modern businesses. Every firm has been increasing its social media presence in order to reach out to its customers more easily. With internet access and high social media penetration rates, a number of developing nations are seeing population increase and rapid growth in the sales of call centers AI.
As a result, firms must modernize how they reach out to customers and respond to their problems on social media platforms, as conventional customer service approaches are no longer applicable in the digital age. Demand for call center AI is increasing as customers are increasingly using social media channels to communicate with businesses and discuss their experiences.
As a result, the rising desire among contact centers to incorporate social media platforms such as Facebook and Twitter in order to meet the organization's aim of effective customer service programs is likely to give lucrative chances for sales of call center AI expansion over the projection period.
The call center ai market is divided into three categories: deployment mode, end-user industry, and region. The market is divided into two types of deployments: cloud and on-premise.
The market is divided into BFSI, retail & e-commerce, telecom, travel & hospitality, and others, according to the end-user industry. The scope of the study includes thorough information on the primary drivers and restraints driving the AI market in contact center applications.
The report also examines industry trends, such as enterprises' increased use of AI in the quest for better customer support service offerings and their implications for the market.
During the projection period, the solution segment by component is expected to develop at a strong CAGR of 13.1% by 2032 since services are critical to the operation of many AI-enabled products. These solutions guarantee a speedier and easier deployment, maximizing the return on investment for businesses.
These services ensure end-to-end computing platform deployment and answer pre-and post-deployment questions. To oversee the call center AI market, the majority of market providers provide technical support and consulting services.
| Region | CAGR |
|---|---|
| United States of America | 13.4% |
| United Kingdom | 12.6% |
| China | 13% |
| Japan | 12.5% |
| South Korea | 12.1% |
Owing to its quick technological advancements, North America is expected to have the greatest share of the call center AI market. In this area, the USA is the most advanced demand for call center AI technologies. Furthermore, the presence of multinational suppliers in the area, such as IBM, Google, Microsoft, and AWS, is critical for the application of conversational AI technology in contact centers.
The market vendors are expanding their solutions by the introduction of unique features, integration capabilities and enhancing the performance of the solutions to attract more and more customers. The companies are also focusing on making partnerships and collaborations to share the technical knowledge with other companies.
Recent Developments in the Call Center AI Market:
Table 1: Global Market Value (US$ Million), By Deployment Type, 2015 to 2021
Table 2: Global Market Value (US$ Million), By Deployment Type, 2022 to 2032
Table 3: Global Market Value (US$ Million), By Component, 2015 to 2021
Table 4: Global Market Value (US$ Million), By Component, 2022 to 2032
Table 5: Global Market Value (US$ Million), By Vertical, 2015 to 2021
Table 6: Global Market Value (US$ Million), By Vertical, 2022 to 2032
Table 7: Global Market, By Region, 2015 to 2021
Table 8: Global Market, By Region, 2022 to 2032
Table 9: North America Market Value (US$ Million), By Deployment Type, 2015 to 2021
Table 10: North America Market Value (US$ Million), By Deployment Type, 2022 to 2032
Table 11: North America Market Value (US$ Million), By Component, 2015 to 2021
Table 12: North America Market Value (US$ Million), By Component, 2022 to 2032
Table 13: North America Market Value (US$ Million), By Vertical, 2015 to 2021
Table 14: North America Market Value (US$ Million), By Vertical, 2022 to 2032
Table 15: North America Market, By Country, 2015 to 2021
Table 16: North America Market, By Country, 2022 to 2032
Table 17: Latin America Market Value (US$ Million), By Deployment Type, 2015 to 2021
Table 18: Latin America Market Value (US$ Million), By Deployment Type, 2022 to 2032
Table 19: Latin America Market Value (US$ Million), By Component, 2015 to 2021
Table 20: Latin America Market Value (US$ Million), By Component, 2022 to 2032
Table 21: Latin America Market Value (US$ Million), By Vertical, 2015 to 2021
Table 22: Latin America Market Value (US$ Million), By Vertical, 2022 to 2032
Table 23: Latin America Market, By Country, 2015 to 2021
Table 24: Latin America Market, By Country, 2022 to 2032
Table 25: Europe Market Value (US$ Million), By Deployment Type, 2015 to 2021
Table 26: Europe Market Value (US$ Million), By Deployment Type, 2022 to 2032
Table 27: Europe Market Value (US$ Million), By Component, 2015 to 2021
Table 28: Europe Market Value (US$ Million), By Component, 2022 to 2032
Table 29: Europe Market Value (US$ Million), By Vertical, 2015 to 2021
Table 30: Europe Market Value (US$ Million), By Vertical, 2022 to 2032
Table 31: Europe Market, By Country, 2015 to 2021
Table 32: Europe Market, By Country, 2022 to 2032
Table 33: Asia Pacific Market Value (US$ Million), By Deployment Type, 2015 to 2021
Table 34: Asia Pacific Market Value (US$ Million), By Deployment Type, 2022 to 2032
Table 35: Asia Pacific Market Value (US$ Million), By Component, 2015 to 2021
Table 36: Asia Pacific Market Value (US$ Million), By Component, 2022 to 2032
Table 37: Asia Pacific Market Value (US$ Million), By Vertical, 2015 to 2021
Table 38: Asia Pacific Market Value (US$ Million), By Vertical, 2022 to 2032
Table 39: Asia Pacific Market, By Country, 2015 to 2021
Table 40: Asia Pacific Market, By Country, 2022 to 2032
Table 41: MEA Market Value (US$ Million), By Deployment Type, 2015 to 2021
Table 42: MEA Market Value (US$ Million), By Deployment Type, 2022 to 2032
Table 43: MEA Market Value (US$ Million), By Component, 2015 to 2021
Table 44: MEA Market Value (US$ Million), By Component, 2022 to 2032
Table 45: MEA Market Value (US$ Million), By Vertical, 2015 to 2021
Table 46: MEA Market Value (US$ Million), By Vertical, 2022 to 2032
Table 47: MEA Market, By Country, 2015 to 2021
Table 48: MEA Market, By Country, 2022 to 2032
Table 49: Global Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021
Table 50: Global Market Incremental $ Opportunity, By Component, 2022 to 2032
Table 51: Global Market Incremental $ Opportunity, By Vertical, 2015 to 2021
Table 52: Global Market Incremental $ Opportunity, By Region, 2022 to 2032
Table 53: North America Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021
Table 54: North America Market Incremental $ Opportunity, By Component, 2022 to 2032
Table 55: North America Market Incremental $ Opportunity, By Vertical, 2015 to 2021
Table 56: North America Market Incremental $ Opportunity, By Country, 2022 to 2032
Table 57: Latin America Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021
Table 58: Latin America Market Incremental $ Opportunity, By Component, 2022 to 2032
Table 59: Latin America Market Incremental $ Opportunity, By Vertical, 2015 to 2021
Table 60: Latin America Market Incremental $ Opportunity, By Country, 2022 to 2032
Table 61: Europe Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021
Table 62: Europe Market Incremental $ Opportunity, By Component, 2022 to 2032
Table 63: Europe Market Incremental $ Opportunity, By Vertical, 2015 to 2021
Table 64: Europe Market Incremental $ Opportunity, By Country, 2022 to 2032
Table 65: Asia Pacific Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021
Table 66: Asia Pacific Market Incremental $ Opportunity, By Component, 2022 to 2032
Table 67: Asia Pacific Market Incremental $ Opportunity, By Vertical, 2015 to 2021
Table 68: Asia Pacific Market Incremental $ Opportunity, By Country, 2022 to 2032
Table 69: MEA Market Incremental $ Opportunity, By Deployment Type, 2015 to 2021
Table 70: MEA Market Incremental $ Opportunity, By Component, 2022 to 2032
Table 71: MEA Market Incremental $ Opportunity, By Vertical, 2015 to 2021
Table 72: MEA Market Incremental $ Opportunity, By Country, 2022 to 2032
Figure 1: Global Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032
Figure 2: Global Market Absolute $ Historical Gain (2015 to 2021) and Opportunity (2022 to 2032), US$ Million
Figure 3: Global Market Share, By Deployment Type, 2022 & 2032
Figure 4: Global Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032
Figure 5: Global Market Attractiveness Index, By Deployment Type - 2022 to 2032
Figure 6: Global Market Share, By Component, 2022 & 2032
Figure 7: Global Market Y-o-Y Growth Projections, By Component - 2022 to 2032
Figure 8: Global Market Attractiveness Index, By Component - 2022 to 2032
Figure 9: Global Market Share, By Vertical, 2022 & 2032
Figure 10: Global Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032
Figure 11: Global Market Attractiveness Index, By Vertical - 2022 to 2032
Figure 12: Global Market Share, By Region, 2022 & 2032
Figure 13: Global Market Y-o-Y Growth Projections, By Region - 2022 to 2032
Figure 14: Global Market Attractiveness Index, By Region - 2022 to 2032
Figure 15: North America Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032
Figure 16: North America Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million
Figure 17: North America Market Share, By Deployment Type, 2022 & 2032
Figure 18: North America Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032
Figure 19: North America Market Attractiveness Index, By Deployment Type - 2022 to 2032
Figure 20: North America Market Share, By Component, 2022 & 2032
Figure 21: North America Market Y-o-Y Growth Projections, By Component - 2022 to 2032
Figure 22: North America Market Attractiveness Index, By Component - 2022 to 2032
Figure 23: North America Market Share, By Vertical, 2022 & 2032
Figure 24: North America Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032
Figure 25: North America Market Attractiveness Index, By Vertical - 2022 to 2032
Figure 26: North America Market Share, By Country, 2022 & 2032
Figure 27: North America Market Y-o-Y Growth Projections, By Country - 2022 to 2032
Figure 28: North America Market Attractiveness Index, By Country - 2022 to 2032
Figure 29: Latin America Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032
Figure 30: Latin America Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million
Figure 31: Latin America Market Share, By Deployment Type, 2022 & 2032
Figure 32: Latin America Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032
Figure 33: Latin America Market Attractiveness Index, By Deployment Type - 2022 to 2032
Figure 34: Latin America Market Share, By Component, 2022 & 2032
Figure 35: Latin America Market Y-o-Y Growth Projections, By Component - 2022 to 2032
Figure 36: Latin America Market Attractiveness Index, By Component - 2022 to 2032
Figure 37: Latin America Market Share, By Vertical, 2022 & 2032
Figure 38: Latin America Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032
Figure 39: Latin America Market Attractiveness Index, By Vertical - 2022 to 2032
Figure 40: Latin America Market Share, By Country, 2022 & 2032
Figure 41: Latin America Market Y-o-Y Growth Projections, By Country - 2022 to 2032
Figure 42: Latin America Market Attractiveness Index, By Country - 2022 to 2032
Figure 43: Europe Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032
Figure 44: Europe Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million
Figure 45: Europe Market Share, By Deployment Type, 2022 & 2032
Figure 46: Europe Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032
Figure 47: Europe Market Attractiveness Index, By Deployment Type - 2022 to 2032
Figure 48: Europe Market Share, By Component, 2022 & 2032
Figure 49: Europe Market Y-o-Y Growth Projections, By Component - 2022 to 2032
Figure 50: Europe Market Attractiveness Index, By Component - 2022 to 2032
Figure 51: Europe Market Share, By Vertical, 2022 & 2032
Figure 52: Europe Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032
Figure 53: Europe Market Attractiveness Index, By Vertical - 2022 to 2032
Figure 54: Europe Market Share, By Country, 2022 & 2032
Figure 55: Europe Market Y-o-Y Growth Projections, By Country - 2022 to 2032
Figure 56: Europe Market Attractiveness Index, By Country - 2022 to 2032
Figure 57: MEA Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032
Figure 58: MEA Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million
Figure 59: MEA Market Share, By Deployment Type, 2022 & 2032
Figure 60: MEA Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032
Figure 61: MEA Market Attractiveness Index, By Deployment Type - 2022 to 2032
Figure 62: MEA Market Share, By Component, 2022 & 2032
Figure 63: MEA Market Y-o-Y Growth Projections, By Component - 2022 to 2032
Figure 64: MEA Market Attractiveness Index, By Component - 2022 to 2032
Figure 65: MEA Market Share, By Vertical, 2022 & 2032
Figure 66: MEA Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032
Figure 67: MEA Market Attractiveness Index, By Vertical - 2022 to 2032
Figure 68: MEA Market Share, By Country, 2022 & 2032
Figure 69: MEA Market Y-o-Y Growth Projections, By Country - 2022 to 2032
Figure 70: MEA Market Attractiveness Index, By Country - 2022 to 2032
Figure 71: Asia Pacific Market Value (US$ Million) and Year-on-Year Growth, 2015 to 2032
Figure 72: Asia Pacific Market Absolute $ Opportunity Historical (2015 to 2021) and Forecast Period (2022 to 2032), US$ Million
Figure 73: Asia Pacific Market Share, By Deployment Type, 2022 & 2032
Figure 74: Asia Pacific Market Y-o-Y Growth Projections, By Deployment Type - 2022 to 2032
Figure 75: Asia Pacific Market Attractiveness Index, By Deployment Type - 2022 to 2032
Figure 76: Asia Pacific Market Share, By Component, 2022 & 2032
Figure 77: Asia Pacific Market Y-o-Y Growth Projections, By Component - 2022 to 2032
Figure 78: Asia Pacific Market Attractiveness Index, By Component - 2022 to 2032
Figure 79: Asia Pacific Market Share, By Vertical, 2022 & 2032
Figure 80: Asia Pacific Market Y-o-Y Growth Projections, By Vertical - 2022 to 2032
Figure 81: Asia Pacific Market Attractiveness Index, By Vertical - 2022 to 2032
Figure 82: Asia Pacific Market Share, By Country, 2022 & 2032
Figure 83: Asia Pacific Market Y-o-Y Growth Projections, By Country - 2022 to 2032
Figure 84: Asia Pacific Market Attractiveness Index, By Country - 2022 to 2032
Figure 85: US Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 86: US Market Share, By Deployment Type, 2021
Figure 87: US Market Share, By Component, 2021
Figure 88: US Market Share, By Vertical, 2021
Figure 89: Canada Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 90: Canada Market Share, By Deployment Type, 2021
Figure 91: Canada Market Share, By Component, 2021
Figure 92: Canada Market Share, By Vertical, 2021
Figure 93: Brazil Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 94: Brazil Market Share, By Deployment Type, 2021
Figure 95: Brazil Market Share, By Component, 2021
Figure 96: Brazil Market Share, By Vertical, 2021
Figure 97: Mexico Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 98: Mexico Market Share, By Deployment Type, 2021
Figure 99: Mexico Market Share, By Component, 2021
Figure 100: Mexico Market Share, By Vertical, 2021
Figure 101: Germany Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 102: Germany Market Share, By Deployment Type, 2021
Figure 103: Germany Market Share, By Component, 2021
Figure 104: Germany Market Share, By Vertical, 2021
Figure 105: UK Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 106: UK Market Share, By Deployment Type, 2021
Figure 107: UK Market Share, By Component, 2021
Figure 108: UK Market Share, By Vertical, 2021
Figure 109: France Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 110: France Market Share, By Deployment Type, 2021
Figure 111: France Market Share, By Component, 2021
Figure 112: France Market Share, By Vertical, 2021
Figure 113: Italy Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 114: Italy Market Share, By Deployment Type, 2021
Figure 115: Italy Market Share, By Component, 2021
Figure 116: Italy Market Share, By Vertical, 2021
Figure 117: BENELUX Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 118: BENELUX Market Share, By Deployment Type, 2021
Figure 119: BENELUX Market Share, By Component, 2021
Figure 120: BENELUX Market Share, By Vertical, 2021
Figure 121: Nordic Countries Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 122: Nordic Countries Market Share, By Deployment Type, 2021
Figure 123: Nordic Countries Market Share, By Component, 2021
Figure 124: Nordic Countries Market Share, By Vertical, 2021
Figure 125: China Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 126: China Market Share, By Deployment Type, 2021
Figure 127: China Market Share, By Component, 2021
Figure 128: China Market Share, By Vertical, 2021
Figure 129: Japan Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 130: Japan Market Share, By Deployment Type, 2021
Figure 131: Japan Market Share, By Component, 2021
Figure 132: Japan Market Share, By Vertical, 2021
Figure 133: South Korea Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 134: South Korea Market Share, By Deployment Type, 2021
Figure 135: South Korea Market Share, By Component, 2021
Figure 136: South Korea Market Share, By Vertical, 2021
Figure 137: GCC Countries Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 138: GCC Countries Market Share, By Deployment Type, 2021
Figure 139: GCC Countries Market Share, By Component, 2021
Figure 140: GCC Countries Market Share, By Vertical, 2021
Figure 141: South Africa Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 142: South Africa Market Share, By Deployment Type, 2021
Figure 143: South Africa Market Share, By Component, 2021
Figure 144: South Africa Market Share, By Vertical, 2021
Figure 145: Turkey Market Value (US$ Million) and Forecast, 2022 to 2032
Figure 146: Turkey Market Share, By Deployment Type, 2021
Figure 147: Turkey Market Share, By Component, 2021
Figure 148: Turkey Market Share, By Vertical, 2021
The call center ai market is expected to rise at a steady CAGR of 13.5% during the projected period.
The global call center AI market was valued at USD 1.3 Billion in 2021.
The global call center ai market is anticipated to be worth nearly USD 6 Billion by 2032.
North America is a leading region for the call center AI market.
Cloud is the leading segment by deployment is expected to expand at a strong CAGR of 13.4% by 2032.
Explore Similar Insights
Call Center AI Market
Thank you!
You will receive an email from our Business Development Manager. Please be sure to check your SPAM/JUNK folder too.
