Online To Offline Commerce Market

Online To Offline Commerce Market: Global Industry Analysis and Opportunity Assessment 2016-2026

  • Ongoing
  • April 2020
  • REP-GB-1475
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Online To Offline Commerce Market
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This Online To Offline Commerce market study offers a comprehensive analysis of the business models, key strategies, and respective market shares of some of the most prominent players in this landscape. Along with an in-depth commentary on the key influencing factors, market statistics in terms of revenues, segment-wise data, region-wise data, and country-wise data are offered in the full study. This study is one of the most comprehensive documentation that captures all the facets of the evolving Online To Offline Commerce market.


Online to offline commerce is a business model that draws potential customers from online channels to physical store. Over the years, this idea has evolved with the evolution of e-commerce industry. Currently, e-commerce companies are highly investing in acquiring clients as a part of Omni channel strategy, in order to enhance customer experience. Few of the e-commerce companies having both online presence and offline presence are leveraging two different channel as a complementary to each other. The idea behind online to offline e-commerce model is to create awareness of product and services, allow potential customers to search different offering online and then purchase the product in brick and mortar stores. The online to offline e-commerce have attained new heights in the recent past with e-commerce companies making their presence in hyper-local service category, online booking of movie and passenger tickets, and booking restaurants. Recently, market has witnessed e-commerce players slowly and gradually launching their own brick and mortar stores and vice versa. In-fact, e-commerce companies which were merely a marketplace (platforms) are now establishing their delivery centers to enhance customer experience.

Online to offline Commerce Market: Drivers and Challenges

Market Growth Analysis

Disclaimer: This data is only a representation. Actual data may vary and will be available in the report.

Need granular data and specific insights that are hard to get?
A consumer in online to offline model searches for the product online; however, purchases it through an offline channel. A local store which hesitated to sell their products online due to the discounting nature of online marketplaces, finds this model lucrative. Additionally, few products such as jewelry and electronics products are explored by customers online; however, due to the dynamics of certain products and its associated price are purchased  offline. “Touch and Feel” factor is driving the online to offline commerce market.

Irrespective of these facts, the road ahead is not as smooth as it seems for e-commerce players, as the e-commerce industry is facing challenges on multiple fronts. E-commerce is relatively new industry as compared to brick and mortar stores owing to which  the majority of online retailers lack digital marketing skills and do not have a proper governance structure to operate. This has led to certain significant challenges in the e-commerce industry especially, in the emerging economies, where consumers explores products on a particular online platform and eventually purchase it from a different well-established brick and mortar store.

Online to Offline Commerce Market: Segmentation

Online restaurant business allows a consumer to order food online, book a table at restaurants or hotel, and avail this services through cash less payment. Hyper-local services are nothing but fulfillment of domestic needs of consumers on timely basis. Few of them includes: grocery delivery, laundry, and plumbing..

Regional Overview

In the North America region, entire e-commerce ecosystem is well established. E-Commerce has led the way and established a surrounding ecosystem that is encouraging to include online to offline commerce. With the presence of leading e-commerce players in the U.S., North America represents potential opportunity in online-to- offline e-commerce market.

Asia-Pacific region holds the largest market opportunity for online to offline e-commerce business models during the forecast period. Increasing penetration of smartphone and growing internet infrastructure in the countries such as China and India are paving the way for the growth of online to offline commerce market.  Significant private venture capital investments to the start-ups in this regions has led to increased expenditure on marketing and promotional activities with an aim of acquiring customers, which would facilitate customers’ loyalty and in turn customer retention.

Alibaba Group Holding Limited, Amazon.com, Inc., Wal-Mart Stores, Inc., Flipkart.com, and IKEA are some the key players of the global online to offline e-commerce market.

The report covers exhaustive analysis on:

The report is a compilation of first-hand information, qualitative and quantitative assessment by industry analysts, inputs from industry experts and industry participants across the value chain. The report provides in-depth analysis of parent market trends, macro-economic indicators and governing factors along with market attractiveness as per segments. The report also maps the qualitative impact of various market factors on market segments and geographies.

NOTE - All statements of fact, opinion, or analysis expressed in reports are those of the respective analysts. They do not necessarily reflect formal positions or views of Future Market Insights.

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  • Gain Insights on Key Online To Offline Commerce Market Impacting Forces
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  • Get Deep-Dive Analysis on Each Segment
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Segmentation of Online to Offline Commerce market on the basis of sectors:

  • E-Tail:

E-Tail industry includes selling of goods such as mobile phones and apparels through online channels. It can be business to business or business to consumer business. E-tailers are not restricted solely to the internet based models, they have established brick & mortar stores in order to reach to customers in a more effective way.

  • Travel & Tourism:

Online travel & tourism industry includes online booking of bus, train, flight, and hotels. In this model of e-commerce, a consumer explores all the possible option of travel & accommodation, and eventually book the entire itinerary with the most convenient and affordable options available.

  • Restaurant & Hyper-Local Service:

Online to Offline Commerce Market: Key Deals

  • In December 2015, Alibaba group acquired South China Morning Post (SCMP) and other media assets of SCMP Group Ltd. This acquisition would combine Alibaba’s digital strength with SCMP’s editorial excellence. This deal is paving the way for 112 year old newspaper to transform into global media entity.
  • In October 2015, Flipkart.com partnered with Spice Retail Limited (Spice Hotspot Stores), wherein Flicart’s exclusive portfolio of phones are showcased in the retail outlets.
  • In October 2015, Wal-Mart Stores, Inc. launched Walmart Exchange which helps its suppliers to understand which of their advertisements displayed across several websites would lead to sales conversion in Walmart’s physical stores.
  • In September 2015, Flipkart.com raised US$ 700 million in order to strengthen its supply chain & logistics, and to establish its own data centers.

Online to Offline E-Commerce Market Segments

  • Online to Offline E-Commerce Market Dynamics
  • Historical Actual Market Size, 2013 - 2015
  • Online to Offline E-Commerce Market Size & Forecast 2016 to 2026
  • Value Chain
  • Online to Offline E-Commerce Market Current Trends/Issues/Challenges
  • Competition & Companies involved
  • Technology
  • Value Chain
  • Online to Offline Market Drivers and Restraints

Regional analysis for Online to Offline Commerce Market includes development in the following regions:

  • North America
    • U.S. & Canada
  • Latin America
    • Brazil, Mexico, Others
  • Europe
    • Western Europe
      • France
      • Germany
      • Italy
    • Eastern Europe
      • Russia
      • Poland
      • Rest of Eastern Europe
  • Asia Pacific
    • Australia and New Zealand (ANZ)
    • Greater China
    • India
    • ASEAN
    • Rest of Asia Pacific
  • Japan
  • Middle East and Africa
    • GCC Countries
    • Other Middle East
    • North Africa
    • South Africa
    • Other Africa

Report Highlights:

  • Detailed overview of parent market
  • Changing market dynamics of the industry
  • In-depth market segmentation
  • Historical, current and projected market size in terms of value
  • Recent industry trends and developments
  • Competitive landscape
  • Strategies of key players and product offerings
  • Potential and niche segments/regions exhibiting promising growth
  • A neutral perspective towards market performance
  • Must-have information for market players to sustain and enhance their market footprint
Frequently Asked Questions

What research methodology is used to develop the Online To Offline Commerce Market report?
  • FMI utilizes three branched methods to derive market measurements used to compile any report study (data derivation, triangulation and validation).
  • These approaches include accumulating data from both primary and secondary sources
  • Primary research involves interviews with industry operators and FMI's network of contacts spanning the world's value chain of the Online To Offline Commerce Market. This is supported by a comprehensive literature analysis of information gathered through secondary sources
  • Analysis of several middle market stakeholders for country-wise data

In addition to up-to-date market figures and customized of the Online To Offline Commerce Market, FMI offer consulting services to help businesses within industry navigate challenges and take well-informed decisions amidst the breakneck competition.

  • Most of the competitors are segregated according to their market share in 'Tier' wise statures.
  • Global market participants are scrutinized and global competition metrics are included with numerous competitor profiles referring to their business background and go-to market strategies.
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Akshay Godge

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Pranay Mhaisekar

Business Development

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