Salesforce Services Market: Implementation Segment to Remain Dominant in Terms of Market Share During the Forecast Period: Global Industry Analysis (2012 - 2016) and Opportunity Assessment (2017 - 2027)

  • Published: Aug, 2017
  • Report Code: REP-GB-4751
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An Incisive, In-depth Analysis on the Salesforce Services Market

This study offers a comprehensive, 360 degree analysis on the Salesforce Services market, bringing to fore insights that can help stakeholders identify the opportunities as well as challenges. It tracks the global Salesforce Services market across key regions, and offers in-depth commentary and accurate quantitative insights. The study also includes incisive competitive landscape analysis, and provides key recommendations to market players on winning imperatives and successful strategies.

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According to Future Market Insights, the global Salesforce services market is anticipated to grow at a CAGR of 12.6% throughout the period of forecast, 2017 to 2027. The global Salesforce services market is estimated at a value of US$ 22.7 Bn in 2017 and is expected to reach a value of US$ 74.0 Bn by the end of 2027.

Salesforce Sales Cloud Market Growth and Analysis with Respect to Region and Industry

The global Salesforce sales cloud market is anticipated to show high growth rate during the forecast period 2017 to 2027 and is poised to register a CAGR of 14.1%. This market is anticipated to reflect a value of about US$ 31.12 Bn by the end of 2027 from a value of US$ 8.3 Bn in 2017. The Salesforce sales cloud market in North America shows higher growth. North America region shows higher market attractiveness for the sales cloud market and portrays dominance with respect to a higher market share by revenue. The Salesforce sales cloud market in North America is anticipated to reflect a value of more than US$ 19 Bn by the end of 2027 growing at an exponential CAGR of 14.9% throughout the forecast period. In Western Europe, the value of the market is estimated to be around US$ 4.8 Bn by end 2027 and it reflects a CAGR of 13.3%. Asia Pacific excluding Japan (APEJ) region shows a growth rate a shade higher than that of Western Europe and is expected to promise a CAGR of 13.4% during the period of 2017-2027.

Among industries, BFSI shows higher market value and is poised to account for a share of 34.6% in the global Salesforce sales cloud market by the end of 2027. This sub-segment also reflects higher growth rate as compared to other industries and is anticipated to register a CAGR of 15.8% throughout the forecast period. Following BFSI, the Healthcare and Life Sciences segment is poised to witness a CAGR of 14.8% with 22.5% value share by the end of 2027.

Salesforce Service Cloud Market Growth and Analysis with Respect to Region and Industry

The global Salesforce service cloud market is expected to grow at a higher growth rate to reflect a CAGR of 12.5% during the forecast period and is poised to reach a value of US$ 18.87 Bn by 2027 end from US$ 5.8 Bn in 2017. The service cloud market finds North America as a more lucrative region for growth. The Salesforce service cloud market in North America is expected to register a CAGR of 13.1% during the forecast period, and this growth rate of the market in this region is higher than in any other region. However, Japan and APEJ regions join the track as high growth potential regions, with Japan favouring the service cloud market with a CAGR of 12.4% and APEJ with a CAGR of 11.8%. North America however, dominates the global Salesforce service cloud market by reflecting a higher market share and is anticipated to reach a market value of US$ 11.6 Bn by the end of 2027.

Among industries, BFSI is expected to account for a 34.6% value share in the global Salesforce service cloud market by 2027 end followed by Healthcare & Life Sciences with a value share of 22.3%. BFSI dominates the global market by industries and shows a higher growth rate to reflect a CAGR of 14.2% during the forecast period.

Global Salesforce Sales Cloud Market Analysis by Service

Amongst all services, Implementation is projected to account for a 71.0% value share in the global Salesforce Sales Cloud Market by 2027 end, followed by Manage services with a 15.0% value share. The Implementation segment is expected to show a higher incremental value during the forecast period as compared to other services. The Manage segment is projected to expand at a CAGR of 13.3% over the forecast period. The Planning segment is expected to account for a 14.0% value share by 2027 end.

An opportunity analysis of the global Salesforce services market by Future Market Insights presents thought-provoking insights. In its new research publication titled “Salesforce Services Market: Global Industry Analysis (2012-2016) and Opportunity Assessment (2017-2027)”, Future Market Insights throws light upon the various cloud platforms and analytics pertaining to Salesforce services. The research report covers the historical analysis for the period 2012-2016 and also an extensive opportunity assessment of the global Salesforce services market for the current year as well as a forecast analysis for a period of 10 years starting 2017.

A well-structured research abstract with a well-defined purpose

The global Salesforce services market research report comes with a systematic and well planned structure that encompasses an executive summary, market introduction, drivers and restrains along with trends and lastly the global market analysis pertaining to select geographies across the entire value chain. The chapters reflect market definition, market overview, macroeconomic factors that have a direct or indirect influence over the market growth, developments, trends, opportunities, key market takeaways and key recommendations. The purpose of the research is to uncover the main aspects revolving around the cloud platforms with respect to Salesforce services, which can be used to gain a thorough market understanding thus giving a panoramic view of the global Salesforce services market.

Explicit research methodology to support skilful crafting of the research report

Future Market Insights follows a research methodology that is at par with the best in the industry. Weighted and in-depth analysis on the global Salesforce services market is buttressed by an extensive research process that includes both primary and secondary research along with key opinions from market leaders and market observers. The data so collected from the secondary research is validated and cross checked to ensure alignment with the market definition that the report focuses on. Moreover, the data points are taken through several funnels that ensure multiple data validation with the help of research tools, which is used to assemble relevant quantitative and qualitative perceptions that dive deep in the Salesforce services market on a global scale, thus maximising the research accuracy.

Global Salesforce Services Market Dissection

By Service

By Industry

By Region

  • Planning

    • Advisory Services

    • Change Management

  • Implementation

    • Integrated Services

    • Custom Application Development

    • Application Modernisation and Data Migration

    • Testing Services

  • Manage

    • Monitoring

    • Upgrade

    • Governance

    • Helpdesk

    • Training

    • BPO

  • BFSI

  • Healthcare and Life Sciences

  • Media and Telecom

  • Retail and CPG

  • Government

  • Manufacturing

  • High Technology

  • Energy and Utilities

  • North America

  • Latin America

  • Western Europe

  • Eastern Europe

  • Asia Pacific excluding Japan (APEJ)

  • Japan

  • Middle East and Africa (MEA)

This segmentation is applied for the various cloud platforms namely, sales cloud, service cloud, marketing cloud, commerce cloud, analytics and app cloud.

The research report also involves a dedicated chapter featuring a competitive analysis that includes various key players operating in the global Salesforce services market. Detailed company profiling unmasks several key details such as market share, product portfolios, innovations and developments, different strategies, geographical presence, mergers and acquisitions, company takeovers, etc.

The Salesforce services market research report can add value and cater to your research requirements by putting forth valuable insights that reinforce your strategic decisions. Few characteristics of this research study for your perusal -

  • The research study gives a holistic 3600 view of the entire market considering the major geographies of North America, Asia Pacific excluding Japan (APEJ), Western Europe, Eastern Europe, Latin America, Middle East and Africa (MEA) and Japan

  • The study expresses unbiased opinion about the market and this realistic market contour can be used to slate important decisions from a strategic standpoint

  • All the macroeconomic factors affecting the market are elaborated

  • A detailed SWOT analysis along with unparalleled research accuracy adds to the credibility of the research

  • Trends and developments likely to drive the market in the future are covered in detail

  • Effective forecasting helps in judging current decisions and planning future moves

  • In-depth analysis does justice to the segmentation covered

Salesforce Services Market Reports - Table of Contents