Visitor Management System Market

2021 Analysis and Review: Visitor Management System Market by Solution – Visitor Management Software and Services for 2021 - 2031

About the Report

The demand for visitor management system is projected to grow due to the rising need to track visitor actions in various organizations. Visitor management solutions offer several benefits such as better traceability, replacing paper logs with live application, and they simplify visitor registration, reporting, and tracking. Future Market Insights in a new study has forecast the market for visitor management to reach US$ 4.4 Bn by 2031.

In its new study, ESOMAR-certified market research and consulting firm Future Market Insights (FMI) offers insights about key factors driving demand for visitor management system. The report tracks the global sales of visitor management system in 20+ high-growth markets, along with analyzing the impact COVID-19 has had on the visitor management system market in particular.

What are Future Projections for Visitor Management System Market in Comparison to Historic Pattern?

Between 2016 and 2020, global visitor management system registered a CAGR of 12.4%. Stringent government regulations and policies adopted by associations to efficiently maintain visitor data records are likely to drive the market.

Cloud based visitor management system adoption has increased during COVID-19 pandemic as it shares all the features of software hosted at an organization. Because it is hosted in the cloud, logs can be viewed from anywhere through the internet. Cloud based visitor management software also enables offsite storage in case of disaster and protection against malware attacks. Cloud based visitor management system eliminates upfront purchase cost and expenses incurred on maintenance and upgrade requirements. 

Automated visitor management systems offer enhanced security, more professional appearance, and meet compliance mandates for the collection and auditing of visitor data. Such factors are propelling growth of the visitor management system market. Automated visitor management solution also offers benefits such as it enhances the professionalism and improves the efficiency of check-in, ensure quick and easy access analysis/reporting of visitor data, increases accuracy of visitor data, and simplifies search and fetch visitor information instantly. Driven by these factors, visitor management system will be in high demand across organizations around the world.

How is will Artificial Intelligence Technology Impacting Demand for Visitor Management System?

The demand for AI based visitor management system is increasing as security protocols get tighter across organizations. The need for scanning visitor IDs and capturing photos has been a common factor pushing application of visitor management systems. AI functionalities are built using deep learning algorithms and a highly intuitive UI to ensure smart and automated visitor management. Nowadays, AI face recognition & temperature screening are major trends in the visitor management system market.

AI based high definition infrared cameras help to identify and verify the presence of personal protective equipment on a visitor’s face. These solutions include features such as digital document signature, host meeting booking, customized check-in process, and more. It is designed for the most mission-critical applications demanding the highest level of availability, visitor badge management system and security access.

Adoption of Visitor Management Software for Hosting Events is Spurring Growth

Trade shows or event organizers need deeper insights into number of visitors and their profile for evaluating the success of the event. Organizers are using visitor management system for leveraging the power of technology to count visitors, get real-time notification, and analyze the congestion point and peak time across multiple locations. One of the key features of this system that is pre-registration facilitates easy hosting for on-site or off-site events by offering guest the ability to pre-register.

Using the visitor management system, event organizers can send attendees an email prior to the event with instructions on how to check-in before they arrive for the event. Also the attendees who have done the pre-registration don’t have to wait in queue for the event and this saves time of event organizers as well as attendees. This system is designed to allow event organizers to analyze data trends in real-time and get deep insights about the visitors.

How is Visitor Management System Helping Organization in Ensuring Safety?

Organizations often have a lot of people walking in and out of their premises. Installing CCTV camera entrance does not provide enough workplace security. In order to avoid any data security breach or physical threat from unwanted infiltration, organizations are installing visitor management systems. These systems enhance the security of workplace by identifying and recording data and movement of every visitor in the office.

Employees can get instant notification and visitor alerts on their phone. If any workplace requires visitors to sign certain documents like on-site rules, non-disclosure documents, a visitor management software will ensure the compliance of such protocols. However, the visitor management system protects the workplaces and offices against all the possible security breaches and helps in increasing employee productivity and work efficiency. 

What are Key Challenges Hindering Adoption of Visitor Management System?

One of the major challenges hindering widespread adoption is the need for multiple locations to deploy a standardized visitor management system. Besides this, the system has several challenges such as deployment, time-zone, employee database, visitor policy, multi-location visualization, and real-time updates. These challenges are expected to hamper the adoption of this visitor management system, thus restraining the growth of the global visitor management system market to a certain extent.

How has COVID-19 Created Demand for Visitor Management System Providers?

The demand of visitor management system is increasing amid COVID-19. Visitor management systems have helped organizations become touchless, a key practice adopted by people across the world to contain the spread of the virus. Increasing adoption of visitor management system has helped businesses to stay updated about health, travel, and possible exposure to COVID-19. COVID-19 pandemic has positive impact on the visitor management system market and has created opportunities for the providers.

Increasing Adoption of Advanced Visitor Management System

The need for compliance management and fraud detection in sectors such as telecom, BFSI, and IT is boosting adoption of visitor management systems. Advanced visitor management software offers assistance in various sectors of compliance management and fraud detection ranging from securities and transactions to risk analytics by integrating it with modern electronic protection, biometric recognition, video surveillance, and database control.

Market Share Analysis of Visitor Management System Vendors

The visitor management system market is fragmented. According to FMI, the tier 1 companies hold market share of 10% to 12%. The companies that hold market share of 10% to 12% are HID Global, and Envoy

Companies with market share of above 7% and below 12% are the promising players. These companies are likely to showcase a quick growth trend and harness the opportunities that the global market has to offer to accommodate business expansion and revenue generation.

Companies that have a relatively lower size with a market share worth less than 7% are strategizing to attract new clientele in foreign markets. The companies in this group are Traction guest, Proxyclick, Ezy Sigin, SwipedOn, piLOBI among others.

Country-wise Analysis

What are Prospects for Visitor Management System Sales in the U.S.

Until 2020, visitor management system sales across the U.S. exhibited a Y-o-Y growth of over 10% to reach US$ 785 Mn. The market is set to further expand at a CAGR of nearly 11.0% through 2031. The U.S. is driven by the presence of several leading visitor management software players.

The U.S. has been witnessing high demand for visitor management system due to increasing investment by key vendors in access control and perimeter security. According to the studies, 61% organization in U.S. has replaced the paper logbook with visitor management software for ensuring the safety in the premises. 

How Lucrative is the U.K. Visitor Management System Landscape?

Increasing workplace security and regulatory compliances such as GDPR are creating opportunities for the U.K.-based visitor management software and service providers. In addition, end users are more focused on physical security measures such as access control and digital visitor management solutions, which will aid expansion of the market. Solution vendors are focusing more on corporate offices in the U.K. to increase their market share.

There is rising need for recording and tracking information of concerned employees and visitors to prevent unauthorized movement and access. The growing adoption of visitor management system in corporate offices to enhance office productivity, office security, and streamlined visitor enrollment process, are creating potential growth opportunities for the visitor management systems.

The U.K. visitor management system market is estimated to reach a valuation of 260.9 Mn by the end of 2031 by registering a CAGR of 17.0%.

What are Prospects for Visitor Management System in Australia?

Australia is estimated to record an incremental opportunity worth US$ 202 Mn during the forecast period. The commercialization of Internet of things (IoT) and Artificial Intelligence (AI) technologies and rising need for further advancements to accelerate these technologies are fuelling the demand in Australia. AI-enabled visitor management solutions would help vendors in Australia to gain significant customer base.

ASEAN Visitor Management System Market Overview

ASEAN is estimated to register high growth at a CAGR of 20.3% during the forecast period. As the COVID-19 pandemic is affecting various sectors and as the world is struggling with COVID-19 pandemic the visitor management software companies are playing very vital role.

The governments in ASEAN countries are focusing more on adopting visitor management strategies to analyze or identify potential threats for real time visitor tracking insights. The visitor management software vendors are entering into partnership with government and local public sector agencies to increase their market dominance.

How Big is Opportunity for Visitor Management System in India?

India presents a highly lucrative market for visitor management system providers. The high growth of hospitality sector has been a key growth driver within the country. According to the India Brand Equity Foundation (IBEF), by 2029        the tourism sector in the nation is expected to grow by an impressive 6.7% to reach US$ 48 billion. This will present the hospitality sector with incredible opportunities to capitalize on.

Government of the country providing free loans to the Ministry of Micro, Small & Medium Enterprises to recover post pandemic. This will in turn open doors for the tourist industry. Visitor management systems are installed to simplify monitoring of safe and secure movements of visitors. With the country’s impetus to hospitality and tourism sector, it is likely that the demand for advanced technologies such as visitor management system will increase. 

Category-wise Insights

Which Solution Dominated in 2020?

The visitor management software segment emerged dominant and accounted for a market share of 53.7% in 2020.  The visitor management software offers features such as contact tracing, pre-registration, touchless, photo capture, quick check-in and badge printing. These feature of visitor management software helps to enhance physical security, and control unwanted visitors.

What is Supporting Deployment in Banks & Financial Institutions?

By end user, the banks & financial institutions segment is expected to register a CAGR of 18.2% through the forecast period. Banks and financial institutions are customer centric and have heavy visitor footfalls on the bank premises on daily-basis. To conveniently manage and organize the visitor arrangements, the demand for visitor management solutions in banks & financial institution is rising drastically. Such system enables them to control all the visitors, suppliers, and contractors entering and exiting the facilities, offering a complete visitor control, all in one place. Thus, the demand for visitor management solutions are increasing in the banks & financial institutions.

Why Visitor Management Mobile App is Gaining Traction?

Based on platform, mobile app segment is estimated to register high growth than the web-based platform. The demand for mobile app-based solution is growing for higher security and digitization of the processes in premises operations and this is pushing the demand for robust visitor management systems in both industry and residential premises. The mobile app based visitor management solution offers easy access to information about invites, visitors, personal sign in and more. Mobile app is also used to avoid queues with fast QR code sign-in, view visitor details, manage employee details, and receive arrival notifications.

Competition Landscape

Some of the leading market players have been relying on various expansion strategies to deepen penetration across lucrative markets. These strategies include product launches, collaborations with key players, partnerships, acquisitions and strengthening of regional and global distribution networks.

Envoy, for instance, is a company that offers wide range of solution including security, touchless sign-in, compliance, access control, enterprise visitor management solution, and others.

In November 2020, Traction Guest introduced the return-to-work solution for helping the businesses to bring the employees and essential visitor back on-site safely. The new solution streamlines the return of employees and essential visitors to the physical workplace during COVID-19 and mitigates compliance risks across the entire visit lifecycle.  

Also, in December 2019, Traction Guest entered into partnership with Gemalto that produces ID scanners capable of quickly and accurately processing high visitor volumes.

In March 2020, HID Global launched HID Signo, signature line of readers. The new readers aim to simplify system deployment and management, fulfilling the advanced security requirements of dynamic environments and enabling the organizations up for smarter and more connected access control.

FMI has profiled the following prominent Visitor Management System providers in its report:

  • HID Global
  • Greetly
  • piLOBI
  • The Recepitionist
  • Ezy Signin
  • SwipedOn
  • Traction Guest
  • Envoy
  • Proxyclick
  • Vizitor, Inc.,
  • Teamgo Pty, ltd
  • Qbasis Pte Ltd
  • Veristream

Visitor Management System Market Report Scope



Forecast Period


Historical Data Available for


Market Analysis

US$ Mn for Value

Key Regions Covered

North America, Europe, Middle East & Africa and Rest of the World

Key Countries Covered

U.S., Canada, Germany, Italy, France, U.K., Spain, GCC and South Africa

Key Segments Covered

Solution, Platform, End user, and Region

Key Companies Profiled

  • HID Global
  • Greetly
  • piLOBI
  • The Recepitionist
  • Ezy Signin
  • SwipedOn
  • Traction Guest
  • Envoy
  • Proxyclick
  • Vizitor, Inc.,
  • Teamgo Pty, ltd
  • Qbasis Pte Ltd
  • Veristream


Customization & Pricing

Available upon Request

Key questions answered in the report

  • How will Visitor Management System Market Expand until 2031?

    FMI projects the global visitor management system market to register a CAGR of 15.6% through 2021-2031 assessment period.The market is driven by the growing need to ensure regulatory compliances with regards to visitors.

  • Which Solution of Visitor Management System is highly Sought-after?

    The software segment is expected to lead the market for visitor management system through 2021-2031. Benefits such as touchless registration, photo capture, quick check-in, and others offered by visitor management software will enable its increasing uptake.

  • Who is the Leading End User of Visitor Management System?

    The demand from banks and financial institutions is forecast to significantly increase in the coming years. Customer centric characteristic of banks and financial institutions, which is a result of heavy visitor footfall these institutions witness every day has been fuelling the demand for visitor management system.

  • Who are the Leading Players in Visitor Management System market?

    Prominent players operating in the global visitor management system landscape include HID Global, Traction Guest, Envoy, piLOBI, Qbasis Pte, The Receptionist, among others

Enquiry before Buying

  • Is the Visitor Management System market research conducted by FMI?

    Yes, the visitor management system report has been compiled by expert analysts of FMI through a combination of primary and secondary research. To know more about how the research was conducted, you can speak to the research analyst.

  • What research methodology is followed by FMI?

    FMI follows a methodology that encompasses the demand side assessment of the market, and triangulates the same through a supply side analysis. This methodology is based on use of standard market structure, methods and definitions.

  • Who are the respondents for primary research?

    FMI speaks to stakeholders across the spectrum, including C-level executives, distributors, product manufacturers, industry experts. For a full list of primary respondents, please reach out to us.

  • What are the sources of secondary research?

    FMI conducts extensive secondary research through proprietary databases, paid databases, and information available in the public domain. We refer to industry associations, company press releases, annual reports, investor presentations, and research papers. More information about desk research is available upon request. 

  • Is a sample of this report available for evaluation?

    Yes, you can request a sample and it will be sent to you through an email.

  • How can I buy this report?

    FMI provides a secure online payment system to buy report seamlessly. You can buy the report securely and safely.

Key Segments


  • Visitor Management Software
  • Services
    • Integration & Implementation
    • Consulting
    • Support & Maintenance


  • Web-based (Desktop App)
  • Mobile App

End User

  • Gated Communities
  • Corporate Offices
  • Healthcare Facilities
  • Hospitality
  • Academic Institutions
  • Real Estate Property
  • Others


  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa (MEA)

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Visitor Management System Market