The lead management market is expected to reach USD 12,342 Million by 2032 at a CAGR of 17%. The market is expected to reach USD 2,558.2 Million in 2022.
The popularity of social interactions, cloud-based business solutions, widespread adoption of the software by financial institutions, and the advantages of collaborative approaches are driving the market for lead management. From 2016-2021, the market displayed a growth rate of 15.2%.
Lead management, also known as lead generation, is the practice of generating and qualifying new potential business prospects, both from a business to business perspective and from a direct-to-consumer perspective. The management of leads is usually accomplished through marketing campaigns and programs.
Data Points | Key Statistics |
---|---|
Expected Base Year Value (2022) | USD 2558.2 Million |
Anticipated Forecast Value (2032) | USD 12,342 Million |
Estimated Growth (2022 to 2032) | 17% CAGR |
A lead management team is responsible for maintaining a business relationship between the advertising it sends to consumers and the activity that occurs as a result of those ads. In order to build a closed-loop sales and marketing process, lead management integrates CRM business processes and technology in order to develop higher-value sales and marketing opportunities.
In order to enhance the profitability of a business, lead management entails acquiring new clients, maintaining brand identity in the market, and selling to current clients. Managing leads is a complex process that entails handling a variety of different kinds of leads, including aged leads, web leads, event and purchased leads, and trigger leads.
As part of lead management, companies may offer services such as lead nurturing, lead scoring, campaign management, or e-mail marketing. Nowadays, lead management processes are becoming increasingly technology-centric and rely more on automation systems to replace manual ones. As a result, the lead management market is expected to grow significantly over the forecast period.
As new industries or businesses are being established around the world, and large global companies are being acquired, the demand for lead management is expected to grow rapidly in the near future.
Additionally, the demand for lead management is anticipated to increase with the increased adoption of lead management by small and medium-sized businesses (SMBs) in the market.
Marketing and sales teams are increasingly collaborating, which drives the demand for lead management in the market. Furthermore, incorporating conversational artificial intelligence into lead management software enhances the ability of marketers to automate lead nurturing and lead enrichment activities.
Further, it reduces sales costs, makes it easier for businesses to reach more people, as well as helps sales teams focus their efforts on the best leads to generate sales in the market. In the near future, Chabot will become an integral part of customer interaction, driving the growth of the lead management software sector in the market.
One of the keys to success for many businesses over the long term is the implementation of an effective and efficient sales pipeline. Modern tools offer powerful lead management solutions to help sales managers make the most of their existing prospects and new leads.
Lead management tools that automate the process of monitoring prospect behavior can help companies increase revenue by engaging in timely, individual interactions with prospects. By removing duplicates and merging customer data from disparate sources, automation enhances the quality of customer data.
Lead management markets are having difficulty convincing channel partners of fair lead distribution systems. The process of following up with leads is difficult because it's challenging to get their attention, and thus losing out on potential sales opportunities in the market. Reporting problems, such as multi-line partners selling their products at a lower rate than their competitors, will hinder the growth of the market.
Additionally, channel managers need to be convinced to avoid manually revising leads before they are allotted, which is yet another factor that will hinder the market from expanding. It is expected that the global lead management market will be restrained by strategies that include complex combinations of direct sales offices and resellers in the market.
However, leading management software can be very expensive to implement, which may lead to a decline in market growth. Using an outdated lead management system or a manual system can lead to losing sales opportunities as the number of leads grows. The most common cause is the failure to complete tasks or the failure to address them properly for a period of time. These factors are all set to hinder the growth of the market in the coming years.
The mortgage market in North America has changed positively, making this region the market leader in the global lead management market. This region is expected to hold 32.2% of the global market share in 2022.
The demand for cloud-based solutions, as well as the increase in social interaction, has propelled the growth of the market for lead management in this region. Furthermore, this region also has a highly developed infrastructure and is home to many leading software companies which has added to the growth of this market.
Lead management software is most commonly used in Canada and the United States. In addition, lead management is also expected to grow in this region as chronic diseases like cancer and diabetes will drive greater utilization of health care services, in turn promoting the growth of lead management services.
Due to increasing digital connectivity in these regions, the APAC accounts for a considerable share of the global lead management market. The economies of the Asia-Pacific region are also estimated to have a positive impact on the future growth of the region. A significant increase in IT-enabled service (ITeS) providers in this region have led to an increase in demand for lead management software in the market.
A majority of lead management software throughout the region is consumed by developing countries such as India and China. The top five revenue-generating companies in the lead management software market are Adobe, IBM, Salesforce, Oracle, and Microsoft. Amidst fierce competition, these companies are focusing on inorganic growth to keep their businesses afloat.
Lead management services based on the cloud are expected to grow in the near future. As a result of their lower costs and greater flexibility, businesses prefer SaaS and cloud-based applications over on-premises applications.
Lead tracking, lead sorting, and lead distribution are among the key functions that cloud-based lead management systems serve to facilitate the organization. The demand for inbound lead tracking has also contributed to cloud-based lead management's growth.
As technology becomes more complex, customers are seeking more flexible, high-performance cloud platforms in the market. It is also of crucial importance for customers to be able to access the same cloud platform options conveniently and intuitively in order to take advantage of them. These factors have therefore led to an increase in demand for cloud-based lead management in the market.
Hospitals from various regions are contributing to the growth of lead management in the market. Due to the rising number of patients and chronic diseases around the world, hospitals are gaining a competitive advantage by optimizing their lead management strategies in the market.
A growing digital transformation in the healthcare sector, as well as the use of hospital apps for online consultation, has further contributed to the growth in lead management. With the increase in patient volume, it has become increasingly difficult for hospitals in the market to monitor patients and ensure appointments are managed in a timely manner.
While securely managing patient information, organizations must centralize leads across different regions. Thus, it is expected that market demand for lead management in hospitals will grow significantly over the next few years.
Business models constantly change over time, mainly due to technological advancements and market fluctuations, triggering exciting new trends in the market.
The cloud-based platforms offered by these technology-based start-ups are complemented by a wide range of lead tracking and management activities. Since numerous patient tracking platforms utilize lead management, most cloud-based lead management applications are deployed within hospitals.
Several leading lead management service providers have implemented strategies such as mergers and acquisitions, as well as providing cloud-based platforms and mobile applications which are facilitating user adoption.
Key players in the global lead management market include Salesforce, Oracle, SAP, IBM, Microsoft, Siebel CRM Systems, Inc., MarketNet, Vovici-Verint, Pipedrive, Inside sales box, Drishti, Sales optimize, ProsperWorks, Zoho, Nutshell, Marketo, Hubspot, DemandGen International, Inc., VanillaSoft, NAVIS, SalesLoft, Drift, Outreach, LeadSquared and Others.
Report Attribute | Details |
---|---|
Growth Rate | CAGR of 17% from 2022-2032 |
Market Value in 2022 | USD 2,558.2 Million |
Market Value in 2032 | USD 12,342 Million |
Base Year for Estimation | 2021 |
Historical Data | 2016 to 2021 |
Forecast Period | 2022 to 2032 |
Quantitative Units | Revenue in USD Million and CAGR from 2022-2032 |
Report Coverage | Revenue Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends, and Pricing Analysis |
Segments Covered | Technology, Service, Deployment, End User, Region |
Regions Covered | North America; Latin America; Europe; Asia Pacific; Middle East and Africa |
Key Countries Profiled | USA, Canada, Brazil, Mexico, Germany, UK, France, Spain, Italy, China, Japan, South Korea, Malaysia, Singapore, Australia, GCC, South Africa, Israel |
Key Companies Profiled |
Salesforce; Oracle; SAP; IBM; Microsoft; Siebel CRM Systems, Inc.; MarketNet; Vovici-Verint; Pipedrive; Inside Sales Box; Drishti; Sales Optimize; ProsperWorks; Zoho; Nutshell; Marketo; Hubspot; DemandGen International, Inc.; VanillaSoft; NAVIS |
Customization | Available Upon Request |
Table 1: Global Market Value (US$ Mn) Forecast by Region, 2016-2032
Table 2: Global Market Value (US$ Mn) Forecast by Technology, 2016-2032
Table 3: Global Market Value (US$ Mn) Forecast by Service, 2016-2032
Table 4: Global Market Value (US$ Mn) Forecast by Deployment, 2016-2032
Table 5: Global Market Value (US$ Mn) Forecast by End User, 2016-2032
Table 6: North America Market Value (US$ Mn) Forecast by Country, 2016-2032
Table 7: North America Market Value (US$ Mn) Forecast by Technology, 2016-2032
Table 8: North America Market Value (US$ Mn) Forecast by Service, 2016-2032
Table 9: North America Market Value (US$ Mn) Forecast by Deployment, 2016-2032
Table 10: North America Market Value (US$ Mn) Forecast by End User, 2016-2032
Table 11: Latin America Market Value (US$ Mn) Forecast by Country, 2016-2032
Table 12: Latin America Market Value (US$ Mn) Forecast by Technology, 2016-2032
Table 13: Latin America Market Value (US$ Mn) Forecast by Service, 2016-2032
Table 14: Latin America Market Value (US$ Mn) Forecast by Deployment, 2016-2032
Table 15: Latin America Market Value (US$ Mn) Forecast by End User, 2016-2032
Table 16: Europe Market Value (US$ Mn) Forecast by Country, 2016-2032
Table 17: Europe Market Value (US$ Mn) Forecast by Technology, 2016-2032
Table 18: Europe Market Value (US$ Mn) Forecast by Service, 2016-2032
Table 19: Europe Market Value (US$ Mn) Forecast by Deployment, 2016-2032
Table 20: Europe Market Value (US$ Mn) Forecast by End User, 2016-2032
Table 21: Asia Pacific Market Value (US$ Mn) Forecast by Country, 2016-2032
Table 22: Asia Pacific Market Value (US$ Mn) Forecast by Technology, 2016-2032
Table 23: Asia Pacific Market Value (US$ Mn) Forecast by Service, 2016-2032
Table 24: Asia Pacific Market Value (US$ Mn) Forecast by Deployment, 2016-2032
Table 25: Asia Pacific Market Value (US$ Mn) Forecast by End User, 2016-2032
Table 26: MEA Market Value (US$ Mn) Forecast by Country, 2016-2032
Table 27: MEA Market Value (US$ Mn) Forecast by Technology, 2016-2032
Table 28: MEA Market Value (US$ Mn) Forecast by Service, 2016-2032
Table 29: MEA Market Value (US$ Mn) Forecast by Deployment, 2016-2032
Table 30: MEA Market Value (US$ Mn) Forecast by End User, 2016-2032
Figure 1: Global Market Value (US$ Mn) by Technology, 2022-2032
Figure 2: Global Market Value (US$ Mn) by Service, 2022-2032
Figure 3: Global Market Value (US$ Mn) by Deployment, 2022-2032
Figure 4: Global Market Value (US$ Mn) by End User, 2022-2032
Figure 5: Global Market Value (US$ Mn) by Region, 2022-2032
Figure 6: Global Market Value (US$ Mn) Analysis by Region, 2016-2032
Figure 7: Global Market Value Share (%) and BPS Analysis by Region, 2022-2032
Figure 8: Global Market Y-o-Y Growth (%) Projections by Region, 2022-2032
Figure 9: Global Market Value (US$ Mn) Analysis by Technology, 2016-2032
Figure 10: Global Market Value Share (%) and BPS Analysis by Technology, 2022-2032
Figure 11: Global Market Y-o-Y Growth (%) Projections by Technology, 2022-2032
Figure 12: Global Market Value (US$ Mn) Analysis by Service, 2016-2032
Figure 13: Global Market Value Share (%) and BPS Analysis by Service, 2022-2032
Figure 14: Global Market Y-o-Y Growth (%) Projections by Service, 2022-2032
Figure 15: Global Market Value (US$ Mn) Analysis by Deployment, 2016-2032
Figure 16: Global Market Value Share (%) and BPS Analysis by Deployment, 2022-2032
Figure 17: Global Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032
Figure 18: Global Market Value (US$ Mn) Analysis by End User, 2016-2032
Figure 19: Global Market Value Share (%) and BPS Analysis by End User, 2022-2032
Figure 20: Global Market Y-o-Y Growth (%) Projections by End User, 2022-2032
Figure 21: Global Market Attractiveness by Technology, 2022-2032
Figure 22: Global Market Attractiveness by Service, 2022-2032
Figure 23: Global Market Attractiveness by Deployment, 2022-2032
Figure 24: Global Market Attractiveness by End User, 2022-2032
Figure 25: Global Market Attractiveness by Region, 2022-2032
Figure 26: North America Market Value (US$ Mn) by Technology, 2022-2032
Figure 27: North America Market Value (US$ Mn) by Service, 2022-2032
Figure 28: North America Market Value (US$ Mn) by Deployment, 2022-2032
Figure 29: North America Market Value (US$ Mn) by End User, 2022-2032
Figure 30: North America Market Value (US$ Mn) by Country, 2022-2032
Figure 31: North America Market Value (US$ Mn) Analysis by Country, 2016-2032
Figure 32: North America Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 33: North America Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 34: North America Market Value (US$ Mn) Analysis by Technology, 2016-2032
Figure 35: North America Market Value Share (%) and BPS Analysis by Technology, 2022-2032
Figure 36: North America Market Y-o-Y Growth (%) Projections by Technology, 2022-2032
Figure 37: North America Market Value (US$ Mn) Analysis by Service, 2016-2032
Figure 38: North America Market Value Share (%) and BPS Analysis by Service, 2022-2032
Figure 39: North America Market Y-o-Y Growth (%) Projections by Service, 2022-2032
Figure 40: North America Market Value (US$ Mn) Analysis by Deployment, 2016-2032
Figure 41: North America Market Value Share (%) and BPS Analysis by Deployment, 2022-2032
Figure 42: North America Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032
Figure 43: North America Market Value (US$ Mn) Analysis by End User, 2016-2032
Figure 44: North America Market Value Share (%) and BPS Analysis by End User, 2022-2032
Figure 45: North America Market Y-o-Y Growth (%) Projections by End User, 2022-2032
Figure 46: North America Market Attractiveness by Technology, 2022-2032
Figure 47: North America Market Attractiveness by Service, 2022-2032
Figure 48: North America Market Attractiveness by Deployment, 2022-2032
Figure 49: North America Market Attractiveness by End User, 2022-2032
Figure 50: North America Market Attractiveness by Country, 2022-2032
Figure 51: Latin America Market Value (US$ Mn) by Technology, 2022-2032
Figure 52: Latin America Market Value (US$ Mn) by Service, 2022-2032
Figure 53: Latin America Market Value (US$ Mn) by Deployment, 2022-2032
Figure 54: Latin America Market Value (US$ Mn) by End User, 2022-2032
Figure 55: Latin America Market Value (US$ Mn) by Country, 2022-2032
Figure 56: Latin America Market Value (US$ Mn) Analysis by Country, 2016-2032
Figure 57: Latin America Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 58: Latin America Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 59: Latin America Market Value (US$ Mn) Analysis by Technology, 2016-2032
Figure 60: Latin America Market Value Share (%) and BPS Analysis by Technology, 2022-2032
Figure 61: Latin America Market Y-o-Y Growth (%) Projections by Technology, 2022-2032
Figure 62: Latin America Market Value (US$ Mn) Analysis by Service, 2016-2032
Figure 63: Latin America Market Value Share (%) and BPS Analysis by Service, 2022-2032
Figure 64: Latin America Market Y-o-Y Growth (%) Projections by Service, 2022-2032
Figure 65: Latin America Market Value (US$ Mn) Analysis by Deployment, 2016-2032
Figure 66: Latin America Market Value Share (%) and BPS Analysis by Deployment, 2022-2032
Figure 67: Latin America Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032
Figure 68: Latin America Market Value (US$ Mn) Analysis by End User, 2016-2032
Figure 69: Latin America Market Value Share (%) and BPS Analysis by End User, 2022-2032
Figure 70: Latin America Market Y-o-Y Growth (%) Projections by End User, 2022-2032
Figure 71: Latin America Market Attractiveness by Technology, 2022-2032
Figure 72: Latin America Market Attractiveness by Service, 2022-2032
Figure 73: Latin America Market Attractiveness by Deployment, 2022-2032
Figure 74: Latin America Market Attractiveness by End User, 2022-2032
Figure 75: Latin America Market Attractiveness by Country, 2022-2032
Figure 76: Europe Market Value (US$ Mn) by Technology, 2022-2032
Figure 77: Europe Market Value (US$ Mn) by Service, 2022-2032
Figure 78: Europe Market Value (US$ Mn) by Deployment, 2022-2032
Figure 79: Europe Market Value (US$ Mn) by End User, 2022-2032
Figure 80: Europe Market Value (US$ Mn) by Country, 2022-2032
Figure 81: Europe Market Value (US$ Mn) Analysis by Country, 2016-2032
Figure 82: Europe Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 83: Europe Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 84: Europe Market Value (US$ Mn) Analysis by Technology, 2016-2032
Figure 85: Europe Market Value Share (%) and BPS Analysis by Technology, 2022-2032
Figure 86: Europe Market Y-o-Y Growth (%) Projections by Technology, 2022-2032
Figure 87: Europe Market Value (US$ Mn) Analysis by Service, 2016-2032
Figure 88: Europe Market Value Share (%) and BPS Analysis by Service, 2022-2032
Figure 89: Europe Market Y-o-Y Growth (%) Projections by Service, 2022-2032
Figure 90: Europe Market Value (US$ Mn) Analysis by Deployment, 2016-2032
Figure 91: Europe Market Value Share (%) and BPS Analysis by Deployment, 2022-2032
Figure 92: Europe Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032
Figure 93: Europe Market Value (US$ Mn) Analysis by End User, 2016-2032
Figure 94: Europe Market Value Share (%) and BPS Analysis by End User, 2022-2032
Figure 95: Europe Market Y-o-Y Growth (%) Projections by End User, 2022-2032
Figure 96: Europe Market Attractiveness by Technology, 2022-2032
Figure 97: Europe Market Attractiveness by Service, 2022-2032
Figure 98: Europe Market Attractiveness by Deployment, 2022-2032
Figure 99: Europe Market Attractiveness by End User, 2022-2032
Figure 100: Europe Market Attractiveness by Country, 2022-2032
Figure 101: Asia Pacific Market Value (US$ Mn) by Technology, 2022-2032
Figure 102: Asia Pacific Market Value (US$ Mn) by Service, 2022-2032
Figure 103: Asia Pacific Market Value (US$ Mn) by Deployment, 2022-2032
Figure 104: Asia Pacific Market Value (US$ Mn) by End User, 2022-2032
Figure 105: Asia Pacific Market Value (US$ Mn) by Country, 2022-2032
Figure 106: Asia Pacific Market Value (US$ Mn) Analysis by Country, 2016-2032
Figure 107: Asia Pacific Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 108: Asia Pacific Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 109: Asia Pacific Market Value (US$ Mn) Analysis by Technology, 2016-2032
Figure 110: Asia Pacific Market Value Share (%) and BPS Analysis by Technology, 2022-2032
Figure 111: Asia Pacific Market Y-o-Y Growth (%) Projections by Technology, 2022-2032
Figure 112: Asia Pacific Market Value (US$ Mn) Analysis by Service, 2016-2032
Figure 113: Asia Pacific Market Value Share (%) and BPS Analysis by Service, 2022-2032
Figure 114: Asia Pacific Market Y-o-Y Growth (%) Projections by Service, 2022-2032
Figure 115: Asia Pacific Market Value (US$ Mn) Analysis by Deployment, 2016-2032
Figure 116: Asia Pacific Market Value Share (%) and BPS Analysis by Deployment, 2022-2032
Figure 117: Asia Pacific Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032
Figure 118: Asia Pacific Market Value (US$ Mn) Analysis by End User, 2016-2032
Figure 119: Asia Pacific Market Value Share (%) and BPS Analysis by End User, 2022-2032
Figure 120: Asia Pacific Market Y-o-Y Growth (%) Projections by End User, 2022-2032
Figure 121: Asia Pacific Market Attractiveness by Technology, 2022-2032
Figure 122: Asia Pacific Market Attractiveness by Service, 2022-2032
Figure 123: Asia Pacific Market Attractiveness by Deployment, 2022-2032
Figure 124: Asia Pacific Market Attractiveness by End User, 2022-2032
Figure 125: Asia Pacific Market Attractiveness by Country, 2022-2032
Figure 126: MEA Market Value (US$ Mn) by Technology, 2022-2032
Figure 127: MEA Market Value (US$ Mn) by Service, 2022-2032
Figure 128: MEA Market Value (US$ Mn) by Deployment, 2022-2032
Figure 129: MEA Market Value (US$ Mn) by End User, 2022-2032
Figure 130: MEA Market Value (US$ Mn) by Country, 2022-2032
Figure 131: MEA Market Value (US$ Mn) Analysis by Country, 2016-2032
Figure 132: MEA Market Value Share (%) and BPS Analysis by Country, 2022-2032
Figure 133: MEA Market Y-o-Y Growth (%) Projections by Country, 2022-2032
Figure 134: MEA Market Value (US$ Mn) Analysis by Technology, 2016-2032
Figure 135: MEA Market Value Share (%) and BPS Analysis by Technology, 2022-2032
Figure 136: MEA Market Y-o-Y Growth (%) Projections by Technology, 2022-2032
Figure 137: MEA Market Value (US$ Mn) Analysis by Service, 2016-2032
Figure 138: MEA Market Value Share (%) and BPS Analysis by Service, 2022-2032
Figure 139: MEA Market Y-o-Y Growth (%) Projections by Service, 2022-2032
Figure 140: MEA Market Value (US$ Mn) Analysis by Deployment, 2016-2032
Figure 141: MEA Market Value Share (%) and BPS Analysis by Deployment, 2022-2032
Figure 142: MEA Market Y-o-Y Growth (%) Projections by Deployment, 2022-2032
Figure 143: MEA Market Value (US$ Mn) Analysis by End User, 2016-2032
Figure 144: MEA Market Value Share (%) and BPS Analysis by End User, 2022-2032
Figure 145: MEA Market Y-o-Y Growth (%) Projections by End User, 2022-2032
Figure 146: MEA Market Attractiveness by Technology, 2022-2032
Figure 147: MEA Market Attractiveness by Service, 2022-2032
Figure 148: MEA Market Attractiveness by Deployment, 2022-2032
Figure 149: MEA Market Attractiveness by End User, 2022-2032
Figure 150: MEA Market Attractiveness by Country, 2022-2032
FMI projects the global lead management market to expand at a 17% value CAGR by 2032
North America is expected to be the most opportunistic lead management market, accumulating 32.2% revenue in 2022
Salesforce, Oracle, SAP, IBM, Microsoft, and Siebel CRM Systems, Inc. are some of the prominent players of the market.
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