Introduction
Remote desktop software refers to a feature that enables a personal computer to remotely access and run other systems. In addition to mirroring the display of the computer being accessed, the software allows users to control and administrate by using the mouse and keyboard inputs.
Remote desktops software bolsters in establishing interaction between computers, enabling users to solve several issues remotely. When given access to an expert, the software malfunctioning issues can be resolved by eliminating the need for an in-person investigation.
Along similar lines, the duplicate desktop model created using remote desktop software offers swift user support. On this premise, remote desktop software is gradually becoming mandatory in technical support applications and support staff is being trained to use the software.
Moreover, the advent of technologies such as cloud computing and increasing demand across the information technology (IT) and telecommunication sectors to monitor and control devices are expected to remain crucial growth attributes to remote desktop software management.
While IT and telecommunications sectors have always relied on computers for their day-to-day operations, in the recent past internet and computers have penetrated other industries such as manufacturing plants, automobiles, food & beverages, and healthcare. This is anticipated to further boost the adoption of software solutions, including remote desktop software.
Increasing Reliance on Computers in Healthcare
Over the years, backed by numerous technological advancements, computers have become highly affordable and are no longer limited to high-end applications. On these lines, the healthcare industry has witnessed remarkable changes in the way data management and other services are provided.
Ascribed to stringent government monitoring of patient records and data, healthcare organizations have adopted the electronic health records (ECR) accessed using cloud computing solutions. This is subsequently creating enormous revenue opportunities for providers of remote desktop software.
Remote desktop software is aiding both patients and medical professionals in viewing and updating data such as insurance information, test results, patient records, and billing information among others.
Since computing technologies minimize the possibility of human error, healthcare institutions are upgrading to IT, thereby giving a boost to the remote desktop software market.
Increasing investments to install cloud-based solutions and services to enhance patient experience with respect to billing and payment process will drive the demand for remote desktop software.
Similarly, the availability of a multitude of software with diverse features makes it ideal for adoption in different end-use industries for on- and off-site applications.
Moreover, having an advanced IT infrastructure in place has been identified as a crucial growth and branding strategy adopted by healthcare organizations and this is, in turn, transmuting into revenue to the remote desktop market.
COVID-19 Catalyzes Adoption
The unforeseen outbreak of COVID-19 has led to a paradigm shift in the working culture across all the industries worldwide. On this premise, organizations have opted for remote working and work-from-home models to keep operations intact.
Numerous organizations, including Google, Salesforce, Tata Consultancy Services (TCS) in the worst-hit nations such as the US and India have announced long-term WFH policies and are reshaping their working models to ensure the business performances unhindered. This is expected to bestow a lucrative revenue opportunity to the remote desktop software market.
During the pandemic, remote desktop software has become an integral part of the IT and support departments across organizations to swiftly resolve issues in the devices of employees by mirroring and controlling them remotely.
Furthermore, the availability of advanced features such as multi-factor authentication, screen-recording, communication tools, and the ability to access computers that are switched off, bolster in resolving complex issues and maintaining smooth workflow.
Leveraging the demand, service providers are developing software compatible with different operating systems, and enhanced data transfer capabilities to make their software an ideal virtual workspace. Likewise, market players are working on flexible service models - subscription or one-time purchase - to build and retain the consumer base.
Safety Remain Primary Concern
Remote desktop services use a virtual private network (VPN) to establish secure and encrypted connections and provide remote access to the employees of the organization. Large scale organizations have workspace intranet for the same purpose. However, the safety and privacy of using VPN have always been a subject of debate.
Although VPNs have proven efficient in providing access to internal employees, their safety remains a question with respect to identifying, controlling, and auditing third-party vendors. This is likely to challenge the adoption of remote desktop services as organizations with the resources to focus on developing their solutions instead of depending on third-party software solutions.
In a similar vein, VPN is known for being used as a tool in cyber attacks. An alert released by the US government in 2018 claimed that organizations that use remote access services including VPN are at the risk of exploitation by cybercriminals trying to gain access to data, thereby posing a great risk to confidentiality.
Likewise, any person with credentials can access any device that's connected to the same network using remote desktop software. Although desktop mirroring is useful for desktop support and helpdesk applications, they do not have the necessary security and functionality required for complex enterprise remote support such as server or application maintenance. These factors continue to challenge the adoption of remote desktop software across the world.
Region-wise Insights
Asia Pacific Remote Desktop Software Market
Asia Pacific is expected to remain the largest regional market for remote desktop software, accounting for more than 2/5th of market value with South Asia & Pacific capturing the lion's share. The region's lucrativeness is attributed to the presence of flourishing IT and telecommunication industries.
In the previous two decades, Indian has cemented itself as the center of IT services in Asia, and major American and European IT players direct their support services to the nation. According to the India Brand Equity Foundation (IBEF), the export revenue of the industry is expected to grow 8.1% y-o-y to US$ 147 billion in FY20.
Also, the IT-BPM sector held a 45% share in service exports, making it the largest shareholders. Likewise, the number of employees in the four largest IT service providers - TCS, Infosys, Wipro, HCL Tech - grew to 1.02 million. These numbers represent the potential consumer demographic of the remote desktop software market.
Likewise, the region is home to numerous small and medium scale IT firms, which will continue to drive the demand for solutions to keep their operations intact during reworking.
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North America Remote Desktop Software Market
North America is poised to remain the second most lucrative region, accounting for more than 1/5th of market value. The region’s dominance is attributed to a strong IT network in the US.
According to the statistics of the Computing Technology Industry Association (CompTIA), there are more than 525,000 software and IT services companies in the US and employees over 11.8 Mn people.
The US is one of the most severely affected nations due to pandemic, and organizations have swiftly moved to remote working practices, thus propelling the need for remote desktop software.
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Europe Remote Desktop Software Market
Akin to Asia Pacific and North America, the demand for remote desktop software is driven by the increasing inclination towards remote working culture during the pandemic.
For instance, Germany's labor ministry has been looking at initiatives to allow employees to work from home since early 2019. With the outbreak of COVID-19, the nation has prioritized the motion.
According to a recent survey conducted by the nation's labor ministry, more than 40% of employees preferred working from home. On this premise, in October 2020, the labor ministry announced that a law making working from home a legal right will soon be published.
This macro factor is expected to give a boot to solutions that bolster remote working, including remote desktop software. As more nations in Europe ponder on making WFH a norm, the demand for remote desktop solutions will prevail high in the years to come.
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Category-wise Insights
Cloud-based Deployment Remains Sought After
By deployment type, cloud-based remote desktop software is the most sought among end-users, capturing more than 2/5th of market share. High preference for cloud-based deployment is attributed to ease of access and elimination of the need for installation.
Adoption Remains Concentrated in SMEs
Based on enterprise size, the demand for remote desktop software is expected to remain high in small and medium enterprises (SME), which account for over 3/5th of market value, backed by a high number of SMEs that are investing in enhancing their infrastructural capabilities.
IT & Telecommunications Channel Majority of Revenue
On the basis of end-use, IT & Telecommunications and BFSI industries are expected to channel more than half of revenue to market, with the former capturing nearly 30% of market value, owing to high reliance on computers for operations.
Remote Desktop Software Market Competitive Intelligence
Players in the remote desktop software market are leveraging the high demand during the pandemic and are working with end-users to ensure their operations remain unhindered. To do so, players are providing different cloud-based modules that can be useful in the work from home scenarios.
On this premise, in April 2020, Hewlett Packard Enterprise Development LP announced a new higher-performing virtual desktop infrastructure solution to support users working remotely.
Moreover, players are focusing on penetrating into mobile space by launching remote desktop applications for mobiles. On these lines, in August 2018, Microsoft has announced the launch of a remote desktop application that enables the user to access computers from their mobile phones.
Remote Desktop Software Industry Report: Scope
| Attribute | Details |
| Forecast Period | 2020-2030 |
| Historical Data Available for | 2015-2019 |
| Market Analysis | USD Million for value |
| Key Regions Covered | North America, Europe, East Asia, Latin America, South Asia, Oceania, and Middle East and Africa (MEA) |
| Key Countries Covered | US, Canada, Brazil, Mexico, Rest of Latin America, Germany, Italy, France, Spain, U.K., Russia, BENELUX, Rest of Europe, India, China, Japan, South Korea, India, ASEAN, Australia and New Zealand, Rest of South Africa & Pacific GCC Countries, Turkey, South Africa, Iran, and Rest of MEA |
| Key Segments Covered | Deployment type, Enterprise size, End-use, and Region |
| Key Companies Profiled | ConnectWise, Microsoft, TeamViewer, Splashtop Inc., AnyDesk, Zoho Assist, RealVNC Limited, BeyondTrust Corporation, LogMeIn, Inc., Techinline, Goverlan, Inc., and ISL Online, among others. |
| Report Coverage | Market Forecast, brand share analysis, competition intelligence, DROT analysis, Market Dynamics and Challenges, Strategic Growth Initiatives
|
| Customization & Pricing |
Key Questions Answered by the Report
- What is the remote desktop software market size?
The global remote desktop software market is expected to reach a valuation of US$ 5.8 Bn by 2030.
- Which is the largest market for remote desktop software?
South Asia & Pacific is expected to maintain hegemony over the regional landscape through the course of the forecast period.
- Which are the top brands producing remote desktop software?
Key players operating in the market include ConnectWise, Microsoft, TeamViewer, Splashtop Inc., AnyDesk, Zoho Assist, RealVNC Limited, BeyondTrust Corporation, LogMeIn, Inc., Techinline, Goverlan, Inc., and ISL Online, among others.
- Where is remote desktop software used the most?
Remote desktop software is majorly used in IT & telecommunication industries.
- What is the future of the remote desktop software market?
Remote desktop software market is expected to grow at a healthy pace through 2030 backed by soaring adoption in IT & telecommunication sector.
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- Is this research conducted by Future Market Insights?
Yes, the research has been conducted by expert analysts of Future Market Insights through a combination of primary research and secondary research. To know more about how the research was conducted, you can speak to research analyst.
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FMI follows a methodology that encompasses demand side assessment of the market, and triangulates the same through supply side analysis. This methodology is based on use of standard market structure, methods and definitions.
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- What are the sources of secondary research?
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Key Segments
Deployment Type:
- On-premise
- Cloud
- Web Based
Enterprise Size:
- Small and medium scale enterprises
- Large scale enterprises
End-use:
- Government
- IT & Telecommunications
- BFSI
- Healthcare
- Retail
- Education
- Media & Entertainment
- Others
Region:
- North America
- Latin America
- Europe
- East Asia
- South Asia Pacific
- Middle East & Africa
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by - Sudip Saha, Managing Director and Co-Founder of Future Market Insights
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