Supply Chain Management BPO Market (2026 - 2036)

Supply Chain Management BPO Market Forecast and Outlook 2026 to 2036

The global supply chain management BPO sector is on track to achieve a valuation of USD 166.7 billion by 2036, accelerating from USD 85.5 billion in 2026 at a CAGR of 6.9%. As per Future Market Insights, expansion is structurally underpinned by the increasing complexity of global supply chains, the need for real-time tracking and analytics, and the enterprise mandate for risk management solutions that can anticipate disruptions before they materialise. The World Trade Organization (WTO) reported in its 2024 World Trade Report that global merchandise trade volumes grew by 2.7% year-on-year, validating the sustained volume of cross-border transactions that generates demand for outsourced supply chain management services.

This trade complexity compels enterprises to engage specialised BPO providers with AI-driven analytics, geopolitical risk modelling, and regulatory compliance automation. Simultaneously the regulatory landscape is shifting as the European Parliament approved the Corporate Sustainability Due Diligence Directive (CSDDD) 'Omnibus I' rollback in December 2025, simplifying Tier 1 supplier obligations while maintaining mandatory climate transition plans for large companies starting July 2026, which fuels demand for compliance-as-a-service offerings.

Aiman Ezzat, CEO of Capgemini, stated: 'Capgemini's acquisition of WNS will provide the Group with the scale and vertical sector expertise to capture that rapidly emerging strategic opportunity created by the paradigm shift from traditional BPS to Agentic AI-powered Intelligent Operations.' This statement, made in July 2025 during the announcement of the USD 3.3 billion definitive agreement to acquire WNS, confirms that the industry's largest providers view agentic AI as a category-defining capability rather than an incremental feature. FMI is of the opinion that this single transaction will trigger a wave of similar acquisitions as competing BPO providers seek to match Capgemini's AI-native operations capability within 18 to 24 months.

The competitive landscape in 2025 and 2026 is defined by AI product launches and strategic partnerships with industrial enterprises. Genpact launched a new Agentic Solution in September 2025, designed to use autonomous AI agents for complex procurement redlining and predictive risk management without human prompts, and reported its full-year 2025 results in February 2026 with a strategic rebrand as an 'Advanced Technology Company.'

GEP released its Outlook 2026 report in January 2026, identifying agentic AI and securitised resilience as the defining themes for supply chain leaders, and was selected by USA Steel in January 2025 for end-to-end procurement transformation in North America using AI-driven software. WNS acquired Kipi.ai, a Snowflake partner, in March 2025 to expand its data, analytics, and AI capabilities prior to its own acquisition by Capgemini. In India, the Ministry of Consumer Affairs launched Bhandaran 360 in January 2026, an SAP S/4HANA-based ERP system linking with 35 external platforms to modernise public warehousing and contract management. As per FMI, this convergence of mega-acquisitions, agentic AI deployment, and government digital infrastructure investment confirms that supply chain BPO is transitioning from a cost-reduction lever into a strategic intelligence function.

Summary of Supply Chain Management BPO Market

What Is Growth Outlook for Supply Chain Management BPO Market as per Future Market Insights Projection?

Future Market Insights projects the supply chain management BPO industry to expand at a CAGR of 6.9% from 2026 to 2036, increasing from USD 85.5 Billion in 2026 to USD 166.7 Billion by 2036.

FMI Research Approach: FMI proprietary forecasting model based on enterprise outsourcing penetration rates and global trade volume correlation.

How Do FMI Analysts Perceive Supply Chain Management BPO Market to Evolve?

FMI analysts perceive the market evolving toward agentic AI-powered intelligent operations where autonomous agents handle procurement, logistics optimisation, and compliance monitoring, with human oversight focused on strategic exception management and supplier relationship governance.

FMI Research Approach: Capgemini-WNS acquisition rationale analysis and GEP Outlook 2026 agentic AI framework review.

Which Country Holds Largest Share in Global Supply Chain Management BPO Market?

The United States holds a significant share of the global supply chain management BPO market by value which is supported by the scale of its enterprise procurement operations and its position as the largest single-country merchandise trade market.

FMI Research Approach: FMI country-level revenue modeling by enterprise outsourcing contract values and cross-border trade flow data.

How Large Will Supply Chain Management BPO Market Be by 2036?

The global supply chain management BPO market is projected to reach USD 166.7 Billion by 2036.

FMI Research Approach: FMI long-term revenue forecast derived from WTO trade volume projections and enterprise IT services OPEX migration analysis.

What Is Definition of Supply Chain Management BPO Market?

The supply chain management BPO market includes outsourced services covering procurement, logistics management, inventory optimisation, demand planning, supplier risk management, and compliance monitoring delivered by third-party providers using technology-enabled and AI-augmented operating models.

FMI Research Approach: FMI market taxonomy and inclusion-exclusion framework aligned with Everest Group PEAK Matrix classification.

What Are Globally Unique Trends Shaping Supply Chain Management BPO Market?

Globally unique trends include the transition to agentic AI-powered intelligent operations (Capgemini-WNS), the EU CSDDD compliance-as-a-service opportunity, and the deployment of government-scale digital supply chain platforms such as India's Bhandaran 360.

FMI Research Approach: European Parliament CSDDD Omnibus rollback analysis and Indian Ministry of Consumer Affairs press releases.

Supply Chain Management BPO Market Key Takeaways

Metric	Details
Industry Size (2026)	USD 85.5 Billion
Industry Value (2036)	USD 166.7 Billion
CAGR (2026 to 2036)	6.9%

Source: Future Market Insights (FMI) analysis, based on proprietary forecasting model and primary research

Segment-wise Analysis

By Outsourcing Model

Offshoring remains the key industry trend in the SCM BPO, with a projected industry share of 64 percent in 2025. Its draw is cost savings, the availability of skilled labor, and round-the-clock ops. Countries such as India, the Philippines, and Mexico with an established outsourcing ecosystem that also has companies like Accenture, Genpact, and IBM, offering end-to-end supply chain management (SCM) solutions, including procurement, logistics, and inventory management.

Deloitte estimates that companies that offshore SCM activities can save up to 40% by streamlining supply chain workflows using AI-powered automation, predictive analytics, and robotic process automation (RPA).

Nearshoring is on the rise and will account for 36% of the SCM BPO industry in 2025, boosted by geopolitical risks and trade disruptions, as well as the need for more agile supply chains. American firms are outsourcing more to Latin America, and European companies are offshoring to Eastern Europe, both for faster response, fewer time zone problems, and better regulatory consistency.

Nearshoring also shrinks supply chain risks, especially in sectors such as retail, healthcare, and automotive, which need real-time tracking and collaborative relationships with suppliers. Industry players, including Capgemini and TCS, are looking to expand nearshore centers to maturity, thereby aiming to deliver enhanced demand planning, logistics management, and operational agility.

From local manufacture to local resource extraction, offshoring and nearshoring will be important elements in supply chain resilience which will prove to be a strategic element in reducing costs, reducing exposure risk, and maintaining a steady flow in The Global Marketplace.

By Application

Supply chain management is key to better inventory optimization, demand forecasting, and omnichannel logistics for the retail and CPG sectors. As e-commerce and fast fulfilment models have proliferated, companies have been outsourcing SCM operations to BPO providers such as Accenture, Genpact, and Capgemini.

Telematics and AI-powered inventory management solutions continue to enhance supply chain visibility and minimize stockouts. Rapidly rising consumer demands for faster and more cost-effective deliveries are, therefore, expected to drive the Retail & CPG SCM BPO industry division to a 42% industry share during 2025.

In the Healthcare and Life Sciences sector, supply chain efficiency is simply mission-critical to the timely influx of pharmaceuticals, medical devices, and critical healthcare supplies. The regulatory compliance requirement, temperature-sensitive logistics, and real-time tracking as needed for the pharmaceutical industry have led to the strategic imperative for SCM outsourcing for leaders such as Pfizer, Johnson & Johnson, and Medtronic.

Cloud supply chain analytics and demand sensing with the help of AI vendors like TCS and WNS Global are being used by BPO providers to add resilience to the supply chain. As personalized medicine and biologics demand increases, this segment is anticipated to account for 38% industry share by 2025, providing clear insight and improved cost control on healthcare logistics.

Trend Analysis and Purchasing Criteria Across Different End-Use Segments

The industry is on the growth drive with the increasing demand for cost reduction, business efficiency, and digitalization. In the retail and e-commerce sectors, businesses outsource supply chain services to enhance supply chain logistics, inventory management, and last-mile delivery. Consumers use BPO services for forecasting demand, management of suppliers, and procurement, cutting down manufacturing costs. Healthcare depends on SCM BPO for cold chain shipping and regulatory adherence, providing smooth medical supply delivery.

Logistics and transportation companies enjoy route optimization, fleet management, and real-time tracking capabilities for improved delivery efficiency. In BFSI, supply chain BPO facilitates risk management and compliance tracking for vendor contracts and procurement activities. The use of AI-powered analytics, blockchain for transparency, and cloud-based solutions is redefining the future of the market, rendering scalability and security as major buying factors for enterprises.

Contract and Deal Analysis

Company	Contract/Development Details
Infosys and Tecsys	Infosys collaborated with Tecsys, a supply chain management software company, to enhance its service offerings. This partnership aims to provide clients with advanced supply chain solutions, leveraging Tecsys' platform to improve operational efficiency and visibility.

In 2024 and the early part of 2025, the Industry observed significant growth via collaborations and technological advancement. A good example of these efforts in niche software implementations towards improved service delivery is Infosys' alliance with Tecsys.

This collaboration will allow customers to achieve increased operational visibility and efficiency, it's a called for normalcy of sophisticated technology adoption in supply chain management. The industry's overall trend seems unlikely to stall anytime soon, as companies continue to partner with new BPOs for supply chain streamlining.

Shifts in the Market from 2020 to 2025 and Future Trends 2026 to 2036

During 2020 to 2024, the SCM BPO industry witnessed high growth because of the complexity of global supply chains, digitalization, and cost pressure. Companies outsourced order fulfillment, procurement, logistics, and inventory management to third-party service providers in a bid to avail maximum operational flexibility and utilization of resources.

The COVID-19 pandemic also drove cloud-based supply chain analytics, artificial intelligence (AI) forecasting, and robotic process automation (RPA), which helped companies navigate disruptions and enhance resilience. Blockchain enhanced transparency and reduced fraud risks, and AI-enabled route optimization and predictive analysis benefited e-commerce and omnichannel retail needs.In spite of these advancements, issues such as data security, regulatory compliance, and integration with legacy systems still lingered, leading companies to seek BPO providers that can provide end-to-end visibility and real-time monitoring.

SCM BPO will be born during 2025 to 2035 on the basis of AI-powered autonomous supply chains, blockchain-based secure digital payments, and hyper-automated logistics networks. Cognitive supply chains will leverage artificial intelligence to anticipate disruptions and real-time adapt operations, and smart contracts and digital twins will automate supply chain functions and increase transparency.

Industry 5.0 will propel AI-based RPA and machine learning in demand planning and warehouse management. Blockchain and distributed ledger technologies will make secure, automatic payments between suppliers possible via smart contracts. Green logistics, monitoring of carbon footprints, and circular supply chain practices will become the focus with sustainability being emphasized by BPO providers. Geopolitical insight and climate forecasting will be infused into AI-powered risk management systems, creating adaptable, robust, and low-cost global supply chains.

Comparative Market Shift Analysis 2020 to 2025 vs. 2026 to 2036

2020 to 2025	2026 to 2036
Companies focused on trade rules, cybersecurity, and regulatory adherence and outsourced supply chain activities.	AI-driven regulatory compliance, blockchain-secured supply chain transactions, and automated risk management will define future governance.
AI-driven supply chain analytics, RPA, and blockchain-enhanced transparency improved operational efficiency.	Quantum computing, AI-driven cognitive supply chains, and IoT-enabled autonomous logistics will redefine SCM BPO services.
SCM BPO services enabled e-commerce expansion, omnichannel retailing, and digital industrial transformation.	Artificial intelligence-based supply chain orchestration, supplier negotiations with smart contracts, and autonomous logistics networks will increase market applications.
Enterprises utilized AI, IoT, and cloud-based platforms to automate warehouses, manage procurement, and perform logistics.	Next-gen supply chain operations will be enabled by decentralized, blockchain-enabled digital supply chains, AI-driven demand sensing, and predictive procurement software.
Companies had the highest priority for green logistics, minimizing the carbon footprint, and transportation optimization.	Carbon tracking with artificial intelligence, circular supply chain strategies, and real-time carbon credit optimization will drive optimal sustainability and cost savings.
AI-powered predictive analytics improved demand forecasting, inventory optimization, and supply chain visibility.	Quantum-enhanced predictive risk management, AI-driven cognitive supply chain decision-making, and real-time geopolitical risk assessment will redefine predictive modeling.
Disruption in the supply chain, microchip shortages, and volatility of demand made supply chains unpredictable.	Artificial intelligence-tailored supply chain risk management, self-directed networked suppliers, and decentralized blockchain-based logistics will make supply chains more resilient and agile.
Cyber-transformation, electronic shopping growth, and rising need for supply chain agility drove growth.	AI-facilitated automated supply chain ecosystems, quantum-enhanced logistics networks, and decentralized supplier collaboration will drive future growth.

Risk Assessment of the Supply Chain Management BPO Market

The industry is on the brink of burgeoning because more and more companies are looking for the best, technological, and cost-efficient ways for logistics and procurement. Nevertheless, outsorcing usually involves dealing with confidential business data, which in turn, raises the concerns over cybersecurity. Implementation of robust encryption, compliance with global data protection regulations, and enforcement of strict access control measures are the only options to get rid of data leaks and to be certain of safety. Supply chain disruptions, globally, such as trade restricted, geopolitical instability, and raw materials, shortages create uncertainties in the industry.

On top of that, the reliance on third parties increases risks. To overcome that, businesses can try suppliers sourcing, contingency plans, and allow AI, and blockchain tech to transparency, efficiency, and resilience in operations of supply chains. The reformed BPO services of AI, automation, and data analysis are the products of the said technologies, but the fast pace of innovation is a barrier to adaptation.

The companies must prioritize investment in skilling up the human resource, integrating easily scalable AI programming, and flexible systems management to remain in the game competitively and for catering to the whims of the client who is changing all the time. Excess competition and cost pressure lead to service price cutting, with the subsequent impact on profitability. The focus of businesses to be unique should be value-adding service delivery, operational efficiency maximization, and tailor-made solutions development. Winning the supply chain management BPO sector depends on cyber security toughness, advanced tech, and tactical risk management for staying in the competitive race.

Market Definition

The supply chain management BPO market represents revenue generated from the outsourced delivery of supply chain planning, procurement, logistics, inventory management, and compliance monitoring services by third-party business process providers. The market measures the value of managed services contracts, transaction-based processing fees, analytics platform subscriptions, and consulting engagements sold to enterprise procurement and operations functions.

Inclusions cover procure-to-pay (P2P) processing, source-to-contract management, logistics and freight management, demand and supply planning, supplier risk analytics, trade compliance and customs processing, and AI-powered autonomous procurement agents. Integration with ERP, CRM, and trade management platforms is also included.

Exclusions include in-house supply chain management operations, standalone ERP software licenses without BPO service delivery, physical warehousing and 3PL logistics asset ownership, and freight forwarding services delivered without process outsourcing components. Management consulting for supply chain strategy without operational delivery is outside the scope.

Country Wise Analysis

Country	CAGR (2026 to 2036)
USA	7.5%
UK	7.2%
France	7%
Germany	7.3%
Italy	7.1%
South Korea	7.6%
Japan	7.4%
China	8%
Australia	6.9%
New Zealand	6.7%

USA

7.5% CAGR during 2025 to 2035 is forecasted. The USA Industry is continuing its high-growth path, with business organizations emphasizing efficiency, cost-cutting, and technology adoption. Retail behemoths Walmart and Amazon utilize third-party supply chain services to automate procurement, logistics, and inventory management.

Analytics and automation through AI optimize operation workflows and enable informed decision-making and risk mitigation. Sustainability initiatives and policy climates continue to propel organizations towards greener supply chain strategies, further fueling the need for innovative BPO services.

Manufacturing and retail industries continuously adopt cloud-based supply chain software to enhance visibility and minimize bottlenecks within the process. The latest technologies, such as IoT-observed and robotics-assisted warehousing, lead the industry growth process forward. Supply chain disruptions in global networks also compel companies to develop diversified and robust sourcing architectures, enhancing the role of BPO service providers in the supply chain process.

UK

2026 to 2036 CAGR is projected at 7.2%. UK's Industry grows as companies invest in digitalization and automation to optimize logistics functions. Top retail giants such as Tesco and Marks & Spencer use outsourced supply chain services to enhance real-time inventory visibility and minimize costs. Cloud-based solutions and AI-based demand forecasting optimize supply chain visibility and decision-making and reduce waste in operations.

Financial services and the pharmaceutical industry also contribute to industry growth, embracing BPO solutions to automate procurement and distribution. Brexit-influenced trade complexity forces companies to rethink supply chain approaches, driving demand for responsive and nimble BPO services. Regulations on sustainability also force companies to embrace greener logistics solutions, enhancing the contribution of BPO providers in integrating carbon-efficient initiatives.

France

The 7.0% CAGR during 2026 to 2036 is projected. French Industry expands as manufacturers, auto firms, and luxury brands look for effective logistics. Multinational companies such as Renault and L'Oréal leverage AI-driven supply chain analytics to improve demand planning and procurement. Predictive analytics and blockchain technology improve supply chain security and minimize the risk of fraud.

France's focus on carbon neutrality and sustainability is setting the pace in demand for green logistics solutions. Businesses are actively embracing circular economy principles in their supply chain strategies to minimize waste and maximize the use of resources. Further growth of the BPO industry also stems from higher e-commerce penetration, which is fueling demand for real-time inventory management and the optimization of last-mile delivery.

Germany

2026 to 2036 CAGR is estimated to be 7.3%. Supply Chain Management The BPO industry in Germany thrives based on its strong industrial base and leadership in technology. Automotive giants like BMW and Volkswagen use third-party outsourced logistics companies to achieve just-in-time production and supply chains across the globe. Automation powered by AI improves operational effectiveness, reducing costs and lead times.

Germany's high regulatory requirements force organizations to deploy compliance-oriented supply chain solutions, increasing the usage of BPO providers. Environmental protection programs push organizations to utilize power-saving transport and warehouse management systems. IoT and blockchain technology advancements improve the deployment of real-time supply chain monitoring, strengthening risk management and resiliency.

Italy

7.1% CAGR is anticipated for the years 2026 to 2036. Italy's Industry grows as fashion, automotive, and food companies invest in outsourcing logistics. Gucci and Ferrari are some of the luxury fashion brands that optimize supply chain operations using AI analytics and automation. Inventory tracking is supplemented by digital platforms, minimizing disruptions and streamlining the process overall.

Italy's focus on quality and sustainability shapes supply chain decisions and demand for sustainable logistics solutions increases. Its strategic location in the heart of Europe as a regional logistics hub itself is a reason for digital supply chain investment. Growth in electronic commerce further fuels the demand for effective warehousing and distribution, which also fuels the adoption of BPO services.

South Korea

CAGR during the period 2026 to 2036 is projected at 7.6%. South Korea's supply chain management (BPO) industry is developing at a fast pace owing to the country's robust technology and manufacturing sectors. Electronics powerhouse Samsung and LG employ AI-technology-based logistic solutions to deliver maximum supply chain efficiency and reduced cost the engagement of the government's wise logistics infrastructure fuels automation consumption.

The growth of 5G and IoT provides greater real-time end-to-end visibility of the supply chain, improving inventory management and demand forecasting. Green logistics solutions are prompted by sustainability efforts, which force companies to adopt green logistics solutions, increasing the role of BPO providers in creating sustainable supply chain solutions. The growth of e-commerce and international trade partnerships also increases the demand for outsourced logistics services even more.

Japan

The CAGR between 2026 to 2036 would be 7.4%. The supply chain management (BPO) industry in Japan is growing as companies focus on lean manufacturing and automation. Toyota and Sony, among others, adopt AI-based procurement and logistics solutions to enhance efficiency and reduce operational expenses. Robotics and IoT are at the forefront of warehousing automation and real-time inventory monitoring.

Japan's emphasis on sustainability and energy-efficient supply chain management promotes BPO industry growth. The demand for cloud platforms grows as businesses look for real-time monitoring of the supply chain, as well as predictive analytics. Furthermore, e-commerce and digital trade expansion enhance the demand for efficient logistics and last-mile delivery solutions.

China

8.0% estimated CAGR during 2026 to 2036. China Industry grows at a faster pace fueled by its massive manufacturing and e-commerce industries. Alibaba and Huawei utilize AI-based logistics solutions to increase efficiency and cost savings. Advanced automation and robotics considerably enhance supply chain operations.

China's administration has invested in smart logistics infrastructure that promotes quick resolution of digitalization and real-time tracking solutions. Global sustainability demands companies to implement green logistics practices, which in turn increases the demand for BPO services. Trade partnership policies and supply chain diversification policies also drive business growth in the industry.

Australia

6.9% is the forecast CAGR between 2026 to 2036. The Australian Industry expands as organizations invest in AI-based logistics solutions. BHP and Woolworths are among the players that are leveraging automation and real-time tracking to manage supply chain operations efficiently. Expansion in e-commerce also continues to fuel demand for outsourced logistics services.

Australia's geographical complexities force investment in digital supply chain solutions to improve efficiency. Focus on sustainability encourages businesses to adopt carbon-neutral warehousing and transportation operations. Also, improvements in AI and blockchain enhance security and transparency in supply chains and boost the BPO industry.

New Zealand

2026 to 2036 CAGR is 6.7%. The New Zealand Industry grows as companies focus on efficiency and cost-effectiveness. Farmers and retailers implement AI-based logistics solutions integrated into agricultural produce exportation.

Sustainability influences logistics planning with greater demand for green transport and environmentally friendly packaging options. Digitalization speeds up the shift towards cloud-based supply chain platforms that support more efficient inventory management as well as decision-making. The rise in e-commerce also compels greater use of outsourced supply chain services.

Competitive Outlook

The increasing demand for efficient supply chain solutions is driving the growth of the industry. Artificial intelligence (AI)-driven automation, predictive analytics, and blockchain-generated transparency are some of the significant drivers of the industry as they help improve the visibility of the supply chain and decision-making.

According to the analysts, global consulting firms (including Accenture, IBM, and Genpact) and niche business process outsourcing (BPO) players who cater to digital transformation blueprints, cloud-led transformations, and data analytics will lead the industry. In addition, technology-based logistics companies are emphasizing computerization and real-time tracking to streamline the supply chains.

A range of trends shaping the evolution of the industry include robotic process automation (RPA), artificial intelligence for demand forecasting, and a growing emphasis on sustainability in supply chain operations. Strategic partnerships, 360-degree digitalization, and resilience in the supply chain are key agendas for firms to use in writing about their competitive positioning.

Cost pressures, changing trade regulations, and the growing use of cloud-based supply chain solutions shape the competitive landscape. To grow, businesses need to industry their businesses using technology, analytics in real-time, and supply chain solutions that are both agile and effective.

Market Share Analysis by Company

Company Name	Estimated Market Share (%)
Accenture	20-25%
IBM Corporation	15-20%
Genpact	12-17%
Capgemini	8-12%
Wipro Limited	5-9%
Other Companies (combined)	30-40%

Key Company Offerings and Activities

Company Name	Key Offerings/Activities
Accenture	Heading end-to-end supply chain optimization, with AI, cloud solutions and data analytics
IBM Corporation	Offers blockchain-powered logistics, automation solutions, and AI-driven supply chain insights
Genpact	Expertise in procurement outsourcing, demand planning, digital supply chain transformation.
Capgemini	This focus on supply chain consulting, automation and integrated logistics management.
Wipro Limited	Provides technology-led BPO services to enhance supply chain visibility, efficiency, and cost.

Key Company Insights

Accenture (20-25%)

Its focus areas include AI-enabled optimization, cloud-based logistics, and predictive analytics to enhance efficiency in global supply chain management operations.

IBM Corporation (15-20%)

IBM provides AI-powered supply chain insights, blockchain for transparency, and automated logistics management solutions.

Genpact (12-17%)

Genpact specializes in digital procurement transformation & supply chain analytics & demand forecasting to improve efficiency.

Capgemini (8-12%)

Capgemini offer Strategic supply chain consulting, supply chain management, automation, and advanced analytics to improve logistics and inventory management.

Wipro Limited (5-9%)

Wipro designs advanced BPO solutions to optimize supply chain processes, gain meaningful cost savings, and achieve real-time visibility via digital tools.

Recent Developments

• In December 2025, the European Parliament approved the CSDDD Omnibus I rollback, simplifying Tier 1 supplier obligations while maintaining mandatory climate transition plans for large companies (5,000+ employees) starting July 2026, fuelling demand for SCM BPO compliance-as-a-service offerings.
• In July 2025, Capgemini entered a definitive agreement to acquire WNS for USD 3.3 billion to create a global leader in agentic AI-powered intelligent operations across supply chain and business process services.
• In September 2025, Genpact launched a new Agentic Solution designed to use autonomous AI agents for complex procurement redlining and predictive risk management without human prompts.

Other Key Players (30-40% Combined)

• Tata Consultancy Services (TCS)
• Infosys
• DHL Supply Chain
• Cognizant
• EXL Service

Key Market Players

• Accenture
• IBM Corporation
• Genpact
• Capgemini
• Wipro Limited
• Tata Consultancy Services (TCS)
• Infosys
• DHL Supply Chain
• Cognizant
• EXL Service

Scope of Report

Items	Values
Quantitative Units (2026)	USD 85.5 Billion
Service Type	Procure-to-Pay, Source-to-Contract, Logistics Management, Demand Planning, Supplier Risk Analytics, Compliance-as-a-Service
Technology Platform	AI/ML Analytics, Agentic AI, RPA, Digital Twin, Blockchain Traceability, ERP Integration
End-Use Industry	Manufacturing, Retail, Healthcare, Automotive, Energy, FMCG, Government
Regions Covered	North America, Europe, Asia Pacific, Latin America, Middle East and Africa
Countries Covered	USA, UK, India, Germany, China, Japan, and 40+ countries
Key Companies Profiled	Capgemini (WNS), Genpact, Accenture, GEP, Infosys BPM, WNS, Blue Yonder

Key Segmentation

By Outsourcing Model:

By outsourcing model, the industry covers offshoring, nearshoring, and onshoring, with offshoring leading due to cost efficiency and access to global expertise.

By Application:

By application, the industry includes retail and CPG, healthcare and life sciences, manufacturing, energy and utilities, telecom, and others, with retail and CPG dominating due to increasing demand for inventory management and last-mile delivery solutions.

By Service Type:

By service type, the industry covers inventory management outsourcing, demand forecasting and planning, logistics management outsourcing, risk and compliance outsourcing, vendor management outsourcing, order management outsourcing, and others, with logistics management outsourcing holding the largest share.

By Enterprise Size:

By enterprise size, the industry includes small offices (1-9 employees), small enterprises (10-99 employees), medium-sized enterprises (100-499 employees), large enterprises (500-999 employees), and very large enterprises (1,000+ employees), with large enterprises leading due to their complex supply chain needs.

By Region:

By region, the industry spans North America, Latin America, East Asia, South Asia and Pacific, Western Europe, Eastern Europe, Central Asia, Russia and Belarus, Balkan and Baltics, and the Middle East & Africa (MEA), with North America holding the largest share due to strong outsourcing adoption across industries.

Bibliography

• World Trade Organization. (2024, April). World Trade Report 2024: Global Merchandise Trade Volumes. WTO.
• Capgemini SE. (2025, July). Capgemini to acquire WNS to create a global leader in agentic AI-powered intelligent operations. Capgemini Newsroom.
• GEP Worldwide. (2026, January). GEP Outlook 2026: Agentic AI and Securitised Resilience. GEP Research.
• European Parliament. (2025, December). CSDDD Omnibus I simplification: revised Corporate Sustainability Due Diligence Directive. European Commission.