The global AI-powered CRM platform market is expected to leap impressively at a CAGR of 11.50% between 2024 and 2034 to reach US$ 340.6 million. The said market is supposed to achieve a US$ 114.7 million market valuation by 2024. Several market forces will influence the market.
Attributes | Key Insights |
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Estimated Market Size in 2024 | US$ 114.7 million |
Projected Market Value in 2034 | US$ 340.6 million |
Value-based CAGR from 2024 to 2034 | 11.50% |
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Historical CAGR from 2019 to 2023 | 10.70% |
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Forecast CAGR from 2024 to 2034 | 11.50% |
The historical CAGR of 10.70% helps the AI-powered CRM platform market jump from US$ 68.8 million to US$ 103.5 million from 2019 to 2023, respectively. This market advancement was subjected to the rising demand for e-commerce platforms.
The pandemic surged the demand for various e-commerce platforms, which required the assistance of artificial intelligence to resolve customers' queries. Hence, this was the fundamental surging factor.
Apart from this, the data management of numerous patients was essential as there was a significant surge in the number of patients being affected due to various diseases having similar symptoms. Integrating AI in CRM allowed medical institutions to classify and segregate patients under different categories to make their treatment easier.
However, the forecasted period relies more on the customer relationship of large-scale businesses. The remote operation of businesses emphasizes better customer interaction, encouraging enterprises to enhance customer comfort. Hence, integrating cutting-edge technology to improve response time drives the demand for AI-powered CRM platforms.
Apart from this, E-commerce platforms' constant growth is another market driver that generates demand for platforms, similar to the historical period.
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Technological advancements have helped different countries contribute heavily to the global AI-powered CRM platform market. The Asian and Pacific countries are leading the market as the end-user industry in these countries is growing. In addition, Australia and New Zealand lead all the countries by registering the highest growth rate in the forecasted period.
North America is another market that provides a wider landscape to the subject market. The developed technological infrastructure creates lucrative growth opportunities for the market.
Europe is another significant contributor, creating strong opportunities for many organizations to expand. Due to this, the growth rate of the market is increasing rapidly.
Forecast CAGRs from 2024 to 2034
Countries | Forecast CAGR until 2034 |
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The United States of America | 8.40% |
Germany | 5.00% |
Japan | 4.30% |
China | 12.00% |
Australia and New Zealand | 15.00% |
Category | Solution- Customer Service and Support |
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Market Share in 2024 | 36.90% |
Market Segment Drivers |
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Category | Industry- Services |
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Market Share in 2024 | 28% |
Market Segment Drivers |
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Different businesses play an active role in governing the competitive landscape. They clutter the market with their presence through various offerings, including products and services.
However, it is vital to differentiate the product portfolio for a new entrant to embark on its position. Also, market penetration must be focused so that a strong brand position can be established.
In the case of the existing key competitors, mergers and acquisitions, product development, innovation, and partnerships are key market expansion modes that yield a competitive niche. Further, diversifying the technology used in the product is another key approach to bolster the market position.
Key Market Developments
Attributes | Details |
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Estimated Market Size in 2024 | US$ 114.7 million |
Projected Market Valuation in 2034 | US$ 340.6 million |
Value-based CAGR 2024 to 2034 | 11.50% |
Forecast Period | 2024 to 2034 |
Historical Data Available for | 2019 to 2023 |
Market Analysis | Value in US$ million/billion |
Key Regions Covered |
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Key Market Segments Covered |
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Key Countries Profiled |
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Key Companies Profiled |
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The AI-powered CRM platform market is forecasted to progress at a CAGR of 11.50% through 2034.
The AI-powered CRM platform market is expected to reach US$ 340.6 million by 2034.
The AI-powered CRM platform market reached US$ 114.7 million in 2024.
The AI-powered CRM platform's customer service and support is 36.9%.
The AI-powered CRM platform's customer service and support is 28%.
1. Executive Summary 1.1. Global Market Outlook 1.2. Demand-side Trends 1.3. Supply-side Trends 1.4. Technology Roadmap Analysis 1.5. Analysis and Recommendations 2. Market Overview 2.1. Market Coverage / Taxonomy 2.2. Market Definition / Scope / Limitations 3. Market Background 3.1. Market Dynamics 3.1.1. Drivers 3.1.2. Restraints 3.1.3. Opportunity 3.1.4. Trends 3.2. Scenario Forecast 3.2.1. Demand in Optimistic Scenario 3.2.2. Demand in Likely Scenario 3.2.3. Demand in Conservative Scenario 3.3. Opportunity Map Analysis 3.4. Investment Feasibility Matrix 3.5. PESTLE and Porter’s Analysis 3.6. Regulatory Landscape 3.6.1. By Key Regions 3.6.2. By Key Countries 3.7. Regional Parent Market Outlook 4. Global Market Analysis 2019 to 2023 and Forecast, 2024 to 2034 4.1. Historical Market Size Value (US$ Million) Analysis, 2019 to 2023 4.2. Current and Future Market Size Value (US$ Million) Projections, 2024 to 2034 4.2.1. Y-o-Y Growth Trend Analysis 4.2.2. Absolute $ Opportunity Analysis 5. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Solution 5.1. Introduction / Key Findings 5.2. Historical Market Size Value (US$ Million) Analysis By Solution, 2019 to 2023 5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Solution, 2024 to 2034 5.3.1. Sales Automation 5.3.2. Marketing Automation 5.3.3. Customer Service and Support 5.3.4. Analytics and Reporting 5.3.5. Others 5.4. Y-o-Y Growth Trend Analysis By Solution, 2019 to 2023 5.5. Absolute $ Opportunity Analysis By Solution, 2024 to 2034 6. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Industry 6.1. Introduction / Key Findings 6.2. Historical Market Size Value (US$ Million) Analysis By Industry, 2019 to 2023 6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry, 2024 to 2034 6.3.1. Finance, Manufacturing & Resources 6.3.2. Distribution Services 6.3.3. Services 6.3.4. Public Sector 6.3.5. Infrastructure 6.4. Y-o-Y Growth Trend Analysis By Industry, 2019 to 2023 6.5. Absolute $ Opportunity Analysis By Industry, 2024 to 2034 7. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Region 7.1. Introduction 7.2. Historical Market Size Value (US$ Million) Analysis By Region, 2019 to 2023 7.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2024 to 2034 7.3.1. North America 7.3.2. Latin America 7.3.3. Western Europe 7.3.4. Eastern Europe 7.3.5. South Asia and Pacific 7.3.6. East Asia 7.3.7. Middle East and Africa 7.4. Market Attractiveness Analysis By Region 8. North America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 8.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 8.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 8.2.1. By Country 8.2.1.1. USA 8.2.1.2. Canada 8.2.2. By Solution 8.2.3. By Industry 8.3. Market Attractiveness Analysis 8.3.1. By Country 8.3.2. By Solution 8.3.3. By Industry 8.4. Key Takeaways 9. Latin America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 9.2.1. By Country 9.2.1.1. Brazil 9.2.1.2. Mexico 9.2.1.3. Rest of Latin America 9.2.2. By Solution 9.2.3. By Industry 9.3. Market Attractiveness Analysis 9.3.1. By Country 9.3.2. By Solution 9.3.3. By Industry 9.4. Key Takeaways 10. Western Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 10.2.1. By Country 10.2.1.1. Germany 10.2.1.2. UK 10.2.1.3. France 10.2.1.4. Spain 10.2.1.5. Italy 10.2.1.6. Rest of Western Europe 10.2.2. By Solution 10.2.3. By Industry 10.3. Market Attractiveness Analysis 10.3.1. By Country 10.3.2. By Solution 10.3.3. By Industry 10.4. Key Takeaways 11. Eastern Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 11.2.1. By Country 11.2.1.1. Poland 11.2.1.2. Russia 11.2.1.3. Czech Republic 11.2.1.4. Romania 11.2.1.5. Rest of Eastern Europe 11.2.2. By Solution 11.2.3. By Industry 11.3. Market Attractiveness Analysis 11.3.1. By Country 11.3.2. By Solution 11.3.3. By Industry 11.4. Key Takeaways 12. South Asia and Pacific Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 12.2.1. By Country 12.2.1.1. India 12.2.1.2. Bangladesh 12.2.1.3. Australia 12.2.1.4. New Zealand 12.2.1.5. Rest of South Asia and Pacific 12.2.2. By Solution 12.2.3. By Industry 12.3. Market Attractiveness Analysis 12.3.1. By Country 12.3.2. By Solution 12.3.3. By Industry 12.4. Key Takeaways 13. East Asia Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 13.2.1. By Country 13.2.1.1. China 13.2.1.2. Japan 13.2.1.3. South Korea 13.2.2. By Solution 13.2.3. By Industry 13.3. Market Attractiveness Analysis 13.3.1. By Country 13.3.2. By Solution 13.3.3. By Industry 13.4. Key Takeaways 14. Middle East and Africa Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 14.2.1. By Country 14.2.1.1. GCC Countries 14.2.1.2. South Africa 14.2.1.3. Israel 14.2.1.4. Rest of MEA 14.2.2. By Solution 14.2.3. By Industry 14.3. Market Attractiveness Analysis 14.3.1. By Country 14.3.2. By Solution 14.3.3. By Industry 14.4. Key Takeaways 15. Key Countries Market Analysis 15.1. USA 15.1.1. Market Share Analysis, 2023 15.1.1.1. By Solution 15.1.1.2. By Industry 15.2. Canada 15.2.1. Market Share Analysis, 2023 15.2.1.1. By Solution 15.2.1.2. By Industry 15.3. Brazil 15.3.1. Market Share Analysis, 2023 15.3.1.1. By Solution 15.3.1.2. By Industry 15.4. Mexico 15.4.1. Market Share Analysis, 2023 15.4.1.1. By Solution 15.4.1.2. By Industry 15.5. Germany 15.5.1. Market Share Analysis, 2023 15.5.1.1. By Solution 15.5.1.2. By Industry 15.6. UK 15.6.1. Market Share Analysis, 2023 15.6.1.1. By Solution 15.6.1.2. By Industry 15.7. France 15.7.1. Market Share Analysis, 2023 15.7.1.1. By Solution 15.7.1.2. By Industry 15.8. Spain 15.8.1. Market Share Analysis, 2023 15.8.1.1. By Solution 15.8.1.2. By Industry 15.9. Italy 15.9.1. Market Share Analysis, 2023 15.9.1.1. By Solution 15.9.1.2. By Industry 15.10. Poland 15.10.1. Market Share Analysis, 2023 15.10.1.1. By Solution 15.10.1.2. By Industry 15.11. Russia 15.11.1. Market Share Analysis, 2023 15.11.1.1. By Solution 15.11.1.2. By Industry 15.12. Czech Republic 15.12.1. Market Share Analysis, 2023 15.12.1.1. By Solution 15.12.1.2. By Industry 15.13. Romania 15.13.1. Market Share Analysis, 2023 15.13.1.1. By Solution 15.13.1.2. By Industry 15.14. India 15.14.1. Market Share Analysis, 2023 15.14.1.1. By Solution 15.14.1.2. By Industry 15.15. Bangladesh 15.15.1. Market Share Analysis, 2023 15.15.1.1. By Solution 15.15.1.2. By Industry 15.16. Australia 15.16.1. Market Share Analysis, 2023 15.16.1.1. By Solution 15.16.1.2. By Industry 15.17. New Zealand 15.17.1. Market Share Analysis, 2023 15.17.1.1. By Solution 15.17.1.2. By Industry 15.18. China 15.18.1. Market Share Analysis, 2023 15.18.1.1. By Solution 15.18.1.2. By Industry 15.19. Japan 15.19.1. Market Share Analysis, 2023 15.19.1.1. By Solution 15.19.1.2. By Industry 15.20. South Korea 15.20.1. Market Share Analysis, 2023 15.20.1.1. By Solution 15.20.1.2. By Industry 15.21. GCC Countries 15.21.1. Market Share Analysis, 2023 15.21.1.1. By Solution 15.21.1.2. By Industry 15.22. South Africa 15.22.1. Market Share Analysis, 2023 15.22.1.1. By Solution 15.22.1.2. By Industry 15.23. Israel 15.23.1. Market Share Analysis, 2023 15.23.1.1. By Solution 15.23.1.2. By Industry 16. Market Structure Analysis 16.1. Competition Dashboard 16.2. Competition Benchmarking 16.3. Market Share Analysis of Top Players 16.3.1. By Regional 16.3.2. By Solution 16.3.3. By Industry 17. Competition Analysis 17.1. Competition Deep Dive 17.1.1. HubSpot CRM 17.1.1.1. Overview 17.1.1.2. Product Portfolio 17.1.1.3. Profitability by Market Segments 17.1.1.4. Sales Footprint 17.1.1.5. Strategy Overview 17.1.1.5.1. Marketing Strategy 17.1.2. Freshsales 17.1.2.1. Overview 17.1.2.2. Product Portfolio 17.1.2.3. Profitability by Market Segments 17.1.2.4. Sales Footprint 17.1.2.5. Strategy Overview 17.1.2.5.1. Marketing Strategy 17.1.3. Pipedrive 17.1.3.1. Overview 17.1.3.2. Product Portfolio 17.1.3.3. Profitability by Market Segments 17.1.3.4. Sales Footprint 17.1.3.5. Strategy Overview 17.1.3.5.1. Marketing Strategy 17.1.4. Zoho CRM 17.1.4.1. Overview 17.1.4.2. Product Portfolio 17.1.4.3. Profitability by Market Segments 17.1.4.4. Sales Footprint 17.1.4.5. Strategy Overview 17.1.4.5.1. Marketing Strategy 17.1.5. Zendesk Sell 17.1.5.1. Overview 17.1.5.2. Product Portfolio 17.1.5.3. Profitability by Market Segments 17.1.5.4. Sales Footprint 17.1.5.5. Strategy Overview 17.1.5.5.1. Marketing Strategy 17.1.6. ClickUp 17.1.6.1. Overview 17.1.6.2. Product Portfolio 17.1.6.3. Profitability by Market Segments 17.1.6.4. Sales Footprint 17.1.6.5. Strategy Overview 17.1.6.5.1. Marketing Strategy 17.1.7. Durable 17.1.7.1. Overview 17.1.7.2. Product Portfolio 17.1.7.3. Profitability by Market Segments 17.1.7.4. Sales Footprint 17.1.7.5. Strategy Overview 17.1.7.5.1. Marketing Strategy 17.1.8. C3.ai 17.1.8.1. Overview 17.1.8.2. Product Portfolio 17.1.8.3. Profitability by Market Segments 17.1.8.4. Sales Footprint 17.1.8.5. Strategy Overview 17.1.8.5.1. Marketing Strategy 17.1.9. Salesforce Sales Cloud 17.1.9.1. Overview 17.1.9.2. Product Portfolio 17.1.9.3. Profitability by Market Segments 17.1.9.4. Sales Footprint 17.1.9.5. Strategy Overview 17.1.9.5.1. Marketing Strategy 17.1.10. itransition 17.1.10.1. Overview 17.1.10.2. Product Portfolio 17.1.10.3. Profitability by Market Segments 17.1.10.4. Sales Footprint 17.1.10.5. Strategy Overview 17.1.10.5.1. Marketing Strategy 18. Assumptions & Acronyms Used 19. Research Methodology
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