CRM Application Software Market

Introduction

The global customer relationship management (CRM) application software is getting boosted due to the changing economic realities and an ever changing global business environment.

Presently, there are a number of factors that are decreasing loyalty amongst the customers, which include decreasing amount of trust in established brands, sloppy implementation of loyalty programs, the inability of the companies to match with the expectation of their customers and an informed consumer whose focus is on price to performance benefits.

Keeping in view such factors, a customer relationship management application software is one of the most potent methods for retaining customers and for creating and maintaining robust customer relationships.

The customer relationship management application software will continue to maintain a steady progress due to increasing focus of the enterprises on the customer engagement which is an important strategy to keep the customers satisfied and due to the emergence of the social media platforms. 

According to the assessment of Future Market Insights, the global CRM application software market is forecasted to reach a figure of about USD 62,200 Million in 2022 and is poised to exhibit a robust CAGR in the period of assessment.

North America Market Set to Dominate the Global CRM application software Market in Terms of Revenue

The market in North America is set to dominate the global CRM application software market in terms of value and this trend is projected to sustain itself throughout the assessment period. North America CRM application software market is the most attractive market, growing at a robust CAGR over the forecast period.

Cloud Segment Slated to Touch a Value of Nearly USD 34,750 Million in 2022

According to the projections of Future Market Insights, the cloud segment is expected to reach a value of about USD 34,750 Million in the year 2022. This signifies a robust CAGR during the forecast period of 2017 to 2022. The cloud segment is estimated to account for nearly half of the revenue share of the deployment segment by the end of the year 2017 and is expected to gain in market share by 2022 over 2017.

BFSI Segment to Exhibit a CAGR of Nearly 15.0% During the Assessment Period

According to the assessment of Future Market Insights, the BFSI segment is poised to touch a figure of about USD 11,300 Milllion in the year 2022. This signifies a CAGR of nearly 15.0% during the assessment period from 2017 till the year 2022. The BFSI segment is estimated to account for nearly one-fifth of the revenue share of the vertical segment by the end of the year 2017 and is projected to gain market share by 2022 over 2017.

Competition Tracking

The report also profiles companies that are expected to remain active in the expansion of global CRM application software market through 2022, which include Salesforce.com, Inc., Oracle Corp, SAP SE, IBM Corporation, Microsoft Corp., Adobe Systems, Inc., Genesys Telecommunications Laboratories Inc., Nice Systems Inc., Amdocs Ltd. and Sas Institute Inc.

Table of Content

• 1. Global CRM Application Software Market - Executive Summary
• 2. Global CRM Application Software Market Overview
• 3. Global CRM Application Software Market Analysis and Forecast By Deployment
  • 3.1. Cloud CRM Application Software Market Size and Forecast, 2012 to 2022
  • 3.2. On-Premise CRM Application Software Market Size and Forecast, 2012 to 2022
• 4. Global CRM Application Software Market Analysis and Forecast By Vertical
  • 4.1. BFSI CRM Application Software Market Size and Forecast, 2012 to 2022
  • 4.2. Retail CRM Application Software Market Size and Forecast, 2012 to 2022
  • 4.3. IT & Telecommunication CRM Application Software Market Size and Forecast, 2012 to 2022
  • 4.4. Healthcare CRM Application Software Market Size and Forecast, 2012 to 2022
  • 4.5. Discrete Manufacturing CRM Application Software Market Size and Forecast, 2012 to 2022
  • 4.6. Government CRM Application Software Market Size and Forecast, 2012 to 2022
  • 4.7. Education CRM Application Software Market Size and Forecast, 2012 to 2022
  • 4.8. Others CRM Application Software Market Size and Forecast, 2012 to 2022
• 5. Global CRM Application Software Market Analysis and Forecast By Application
  • 5.1. Marketing Automation CRM Application Software Market Size and Forecast, 2012 to 2022
  • 5.2. Sales Automation CRM Application Software Market Size and Forecast, 2012 to 2022
  • 5.3. Customer Service & Support CRM Application Software Market Size and Forecast, 2012 to 2022
  • 5.4. Contact Center CRM Application Software Market Size and Forecast, 2012 to 2022
• 6. Global CRM Application Software Market Analysis and Forecast By Operating Environment
  • 6.1. Mainframe CRM Application Software Market Size and Forecast, 2012 to 2022
  • 6.2. Unix CRM Application Software Market Size and Forecast, 2012 to 2022
  • 6.3. Linux CRM Application Software Market Size and Forecast, 2012 to 2022
  • 6.4. Windows 32 and 64 CRM Application Software Market Size and Forecast, 2012 to 2022
  • 6.5. Other Operating Environment CRM Application Software Market Size and Forecast, 2012 to 2022
• 7. Global CRM Application Software Market Analysis and Forecast By Region
  • 7.1. North America CRM Application Software Market Size and Forecast, 2012 to 2022
  • 7.2. Latin America CRM Application Software Market Size and Forecast, 2012 to 2022
  • 7.3. Europe CRM Application Software Market Size and Forecast, 2012 to 2022
  • 7.4. Japan CRM Application Software Market Size and Forecast, 2012 to 2022
  • 7.5. APEJ CRM Application Software Market Size and Forecast, 2012 to 2022
  • 7.6. MEA CRM Application Software Market Size and Forecast, 2012 to 2022
• 8. North America CRM Application Software Market Analysis and Forecast, By Country, 2012 to 2022
• 9. Latin America CRM Application Software Market Analysis and Forecast, By Country, 2012 to 2022
• 10. Europe CRM Application Software Market Analysis and Forecast, By Country, 2012 to 2022
• 11. Japan CRM Application Software Market Analysis and Forecast, By Country, 2012 to 2022
• 12. APEJ CRM Application Software Market Analysis and Forecast, By Country, 2012 to 2022
• 13. MEA CRM Application Software Market Analysis and Forecast, By Country, 2012 to 2022
• 14. Global CRM Application Software Market Company Share, Competition Landscape and Company Profiles
  • 14.1. Salesforce.com, Inc
  • 14.2. Oracle Corp.
  • 14.3. SAP SE
  • 14.4. IBM Corporation
  • 14.5. Microsoft Corp.
  • 14.6. Adobe Systems, Inc.
  • 14.7. Genesys Telecommunications Laboratories Inc.
  • 14.8. Nice Systems Inc.
  • 14.9. Amdocs Ltd.
  • 14.10. Sas Institute Inc.
• 15. Research Methodology
• 16. Secondary and Primary Sources
• 17. Assumptions and Acronyms
• 18. Disclaimer

List of Tables

TABLE 1 Global CRM Application Software Market Value (US$ Mn), 2012-2016

TABLE 2 Global CRM Application Software Market Value (US$ Mn), 2017-2022

TABLE 3 Global CRM Application Software Market Value (US$ Mn) and Y-o-Y, 2015-2022

TABLE 4 Global Cloud Segment Value (US$ Mn), By Region 2012-2016

TABLE 5 Global Cloud Segment Value (US$ Mn), By Region 2017-2022

TABLE 6 Global Cloud Segment Market Share, By Region 2012-2016

TABLE 7 Global Cloud Segment Market Share, By Region 2017-2022

TABLE 8 Global Cloud Segment Y-o-Y, By Region 2015-2022

TABLE 9 Global On-Premise Segment Value (US$ Mn), By Region 2012-2016

TABLE 10 Global On-Premise Segment Value (US$ Mn), By Region 2017-2022

TABLE 11 Global On-Premise Segment Market Share, By Region 2012-2016

TABLE 12 Global On-Premise Segment Market Share, By Region 2017-2022

TABLE 13 Global On-Premise Segment Y-o-Y, By Region 2015-2022

TABLE 14 Global BFSI Segment Value (US$ Mn), By Region 2012-2016

TABLE 15 Global BFSI Segment Value (US$ Mn), By Region 2017-2022

TABLE 16 Global BFSI Segment Market Share, By Region 2012-2016

TABLE 17 Global BFSI Segment Market Share, By Region 2017-2022

TABLE 18 Global BFSI Segment Y-o-Y, By Region 2015-2022

TABLE 19 Global Retail Segment Value (US$ Mn), By Region 2012-2016

TABLE 20 Global Retail Segment Value (US$ Mn), By Region 2017-2022

TABLE 21 Global Retail Segment Market Share, By Region 2012-2016

TABLE 22 Global Retail Segment Market Share, By Region 2017-2022

TABLE 23 Global Retail Segment Y-o-Y, By Region 2015-2022

TABLE 24 Global IT & Telecommunication Segment Value (US$ Mn), By Region 2012-2016

TABLE 25 Global IT & Telecommunication Segment Value (US$ Mn), By Region 2017-2022

TABLE 26 Global IT & Telecommunication Segment Market Share, By Region 2012-2016

TABLE 27 Global IT & Telecommunication Segment Market Share, By Region 2017-2022

TABLE 28 Global IT & Telecommunication Segment Y-o-Y, By Region 2015-2022

TABLE 29 Global Healthcare Segment Value (US$ Mn), By Region 2012-2016

TABLE 30 Global Healthcare Segment Value (US$ Mn), By Region 2017-2022

TABLE 31 Global Healthcare Segment Market Share, By Region 2012-2016

TABLE 32 Global Healthcare Segment Market Share, By Region 2017-2022

TABLE 33 Global Healthcare Segment Y-o-Y, By Region 2015-2022

TABLE 34 Global Discrete Manufacturing Segment Value (US$ Mn), By Region 2012-2016

TABLE 35 Global Discrete Manufacturing Segment Value (US$ Mn), By Region 2017-2022

TABLE 36 Global Discrete Manufacturing Segment Market Share, By Region 2012-2016

TABLE 37 Global Discrete Manufacturing Segment Market Share, By Region 2017-2022

TABLE 38 Global Discrete Manufacturing Segment Y-o-Y, By Region 2015-2022

TABLE 39 Global Government Segment Value (US$ Mn), By Region 2012-2016

TABLE 40 Global Government Segment Value (US$ Mn), By Region 2017-2022

TABLE 41 Global Government Segment Market Share, By Region 2012-2016

TABLE 42 Global Government Segment Market Share, By Region 2017-2022

TABLE 43 Global Government Segment Y-o-Y, By Region 2015-2022

TABLE 44 Global Education Segment Value (US$ Mn), By Region 2012-2016

TABLE 45 Global Education Segment Value (US$ Mn), By Region 2017-2022

TABLE 46 Global Education Segment Market Share, By Region 2012-2016

TABLE 47 Global Education Segment Market Share, By Region 2017-2022

TABLE 48 Global Education Segment Y-o-Y, By Region 2015-2022

TABLE 49 Global Others Segment Value (US$ Mn), By Region 2012-2016

TABLE 50 Global Others Segment Value (US$ Mn), By Region 2017-2022

TABLE 51 Global Others Segment Market Share, By Region 2012-2016

TABLE 52 Global Others Segment Market Share, By Region 2017-2022

TABLE 53 Global Others Segment Y-o-Y, By Region 2015-2022

TABLE 54 Global Marketing Automation Segment Value (US$ Mn), By Region 2012-2016

TABLE 55 Global Marketing Automation Segment Value (US$ Mn), By Region 2017-2022

TABLE 56 Global Marketing Automation Segment Market Share, By Region 2012-2016

TABLE 57 Global Marketing Automation Segment Market Share, By Region 2017-2022

TABLE 58 Global Marketing Automation Segment Y-o-Y, By Region 2015-2022

TABLE 59 Global Sales Automation Segment Value (US$ Mn), By Region 2012-2016

TABLE 60 Global Sales Automation Segment Value (US$ Mn), By Region 2017-2022

TABLE 61 Global Sales Automation Segment Market Share, By Region 2012-2016

TABLE 62 Global Sales Automation Segment Market Share, By Region 2017-2022

TABLE 63 Global Sales Automation Segment Y-o-Y, By Region 2015-2022

TABLE 64 Global Customer Service & Support Segment Value (US$ Mn), By Region 2012-2016

TABLE 65 Global Customer Service & Support Segment Value (US$ Mn), By Region 2017-2022

TABLE 66 Global Customer Service & Support Segment Market Share, By Region 2012-2016

TABLE 67 Global Customer Service & Support Segment Market Share, By Region 2017-2022

TABLE 68 Global Customer Service & Support Segment Y-o-Y, By Region 2015-2022

TABLE 69 Global Contact Center Segment Value (US$ Mn), By Region 2012-2016

TABLE 70 Global Contact Center Segment Value (US$ Mn), By Region 2017-2022

TABLE 71 Global Contact Center Segment Market Share, By Region 2012-2016

TABLE 72 Global Contact Center Segment Market Share, By Region 2017-2022

TABLE 73 Global Contact Center Segment Y-o-Y, By Region 2015-2022

TABLE 74 Global Mainframe Segment Value (US$ Mn), By Region 2012-2016

TABLE 75 Global Mainframe Segment Value (US$ Mn), By Region 2017-2022

TABLE 76 Global Mainframe Segment Market Share, By Region 2012-2016

TABLE 77 Global Mainframe Segment Market Share, By Region 2017-2022

TABLE 78 Global Mainframe Segment Y-o-Y, By Region 2015-2022

TABLE 79 Global Unix Segment Value (US$ Mn), By Region 2012-2016

TABLE 80 Global Unix Segment Value (US$ Mn), By Region 2017-2022

TABLE 81 Global Unix Segment Market Share, By Region 2012-2016

TABLE 82 Global Unix Segment Market Share, By Region 2017-2022

TABLE 83 Global Unix Segment Y-o-Y, By Region 2015-2022

TABLE 84 Global Linux Segment Value (US$ Mn), By Region 2012-2016

TABLE 85 Global Linux Segment Value (US$ Mn), By Region 2017-2022

TABLE 86 Global Linux Segment Market Share, By Region 2012-2016

TABLE 87 Global Linux Segment Market Share, By Region 2017-2022

TABLE 88 Global Linux Segment Y-o-Y, By Region 2015-2022

TABLE 89 Global Windows 32 and 64 Segment Value (US$ Mn), By Region 2012-2016

TABLE 90 Global Windows 32 and 64 Segment Value (US$ Mn), By Region 2017-2022

TABLE 91 Global Windows 32 and 64 Segment Market Share, By Region 2012-2016

TABLE 92 Global Windows 32 and 64 Segment Market Share, By Region 2017-2022

TABLE 93 Global Windows 32 and 64 Segment Y-o-Y, By Region 2015-2022

TABLE 94 Global Other Operating Environment Segment Value (US$ Mn), By Region 2012-2016

TABLE 95 Global Other Operating Environment Segment Value (US$ Mn), By Region 2017-2022

TABLE 96 Global Other Operating Environment Segment Market Share, By Region 2012-2016

TABLE 97 Global Other Operating Environment Segment Market Share, By Region 2017-2022

TABLE 98 Global Other Operating Environment Segment Y-o-Y, By Region 2015-2022

TABLE 99 North America CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 100 North America CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 101 North America CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 102 North America CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 103 North America CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 104 North America CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 105 North America CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 106 North America CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 107 Latin America CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 108 Latin America CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 109 Latin America CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 110 Latin America CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 111 Latin America CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 112 Latin America CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 113 Latin America CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 114 Latin America CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 115 Europe CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 116 Europe CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 117 Europe CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 118 Europe CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 119 Europe CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 120 Europe CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 121 Europe CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 122 Europe CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 123 Japan CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 124 Japan CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 125 Japan CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 126 Japan CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 127 Japan CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 128 Japan CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 129 Japan CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 130 Japan CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 131 APEJ CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 132 APEJ CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 133 APEJ CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 134 APEJ CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 135 APEJ CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 136 APEJ CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 137 APEJ CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 138 APEJ CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 139 MEA CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 140 MEA CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 141 MEA CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 142 MEA CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 143 MEA CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 144 MEA CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 145 MEA CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 146 MEA CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 147 US CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 148 US CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 149 US CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 150 US CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 151 US CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 152 US CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 153 US CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 154 US CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 155 Canada CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 156 Canada CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 157 Canada CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 158 Canada CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 159 Canada CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 160 Canada CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 161 Canada CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 162 Canada CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 163 Brazil CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 164 Brazil CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 165 Brazil CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 166 Brazil CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 167 Brazil CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 168 Brazil CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 169 Brazil CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 170 Brazil CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 171 Mexico CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 172 Mexico CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 173 Mexico CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 174 Mexico CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 175 Mexico CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 176 Mexico CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 177 Mexico CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 178 Mexico CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 179 Argentina CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 180 Argentina CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 181 Argentina CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 182 Argentina CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 183 Argentina CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 184 Argentina CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 185 Argentina CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 186 Argentina CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 187 Germany CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 188 Germany CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 189 Germany CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 190 Germany CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 191 Germany CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 192 Germany CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 193 Germany CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 194 Germany CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 195 UK CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 196 UK CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 197 UK CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 198 UK CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 199 UK CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 200 UK CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 201 UK CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 202 UK CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 203 France CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 204 France CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 205 France CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 206 France CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 207 France CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 208 France CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 209 France CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 210 France CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 211 Spain CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 212 Spain CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 213 Spain CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 214 Spain CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 215 Spain CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 216 Spain CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 217 Spain CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 218 Spain CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 219 Italy CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 220 Italy CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 221 Italy CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 222 Italy CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 223 Italy CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 224 Italy CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 225 Italy CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 226 Italy CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 227 Nordic CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 228 Nordic CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 229 Nordic CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 230 Nordic CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 231 Nordic CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 232 Nordic CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 233 Nordic CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 234 Nordic CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 235 Japan CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 236 Japan CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 237 Japan CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 238 Japan CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 239 Japan CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 240 Japan CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 241 Japan CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 242 Japan CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 243 China CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 244 China CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 245 China CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 246 China CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 247 China CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 248 China CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 249 China CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 250 China CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 251 India CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 252 India CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 253 India CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 254 India CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 255 India CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 256 India CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 257 India CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 258 India CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 259 Malaysia CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 260 Malaysia CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 261 Malaysia CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 262 Malaysia CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 263 Malaysia CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 264 Malaysia CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 265 Malaysia CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 266 Malaysia CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 267 Thailand CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 268 Thailand CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 269 Thailand CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 270 Thailand CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 271 Thailand CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 272 Thailand CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 273 Thailand CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 274 Thailand CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 275 Singapore CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 276 Singapore CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 277 Singapore CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 278 Singapore CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 279 Singapore CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 280 Singapore CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 281 Singapore CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 282 Singapore CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 283 Australia CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 284 Australia CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 285 Australia CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 286 Australia CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 287 Australia CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 288 Australia CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 289 Australia CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 290 Australia CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 291 GCC Countries CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 292 GCC Countries CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 293 GCC Countries CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 294 GCC Countries CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 295 GCC Countries CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 296 GCC Countries CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 297 GCC Countries CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 298 GCC Countries CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 299 South Africa CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 300 South Africa CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 301 South Africa CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 302 South Africa CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 303 South Africa CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 304 South Africa CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 305 South Africa CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 306 South Africa CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 307 Nigeria CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 308 Nigeria CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 309 Nigeria CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 310 Nigeria CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 311 Nigeria CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 312 Nigeria CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 313 Nigeria CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 314 Nigeria CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

TABLE 315 Israel CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

TABLE 316 Israel CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

TABLE 317 Israel CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

TABLE 318 Israel CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

TABLE 319 Israel CRM Application Software Market Value (US$ Mn), By Application 2012-2016

TABLE 320 Israel CRM Application Software Market Value (US$ Mn), By Application 2017-2022

TABLE 321 Israel CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

TABLE 322 Israel CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

List of Figures

FIG. 1 Global CRM Application Software Market Value (US$ Mn), 2012-2016

FIG. 2 Global CRM Application Software Market Value (US$ Mn) Forecast, 2017-2022

FIG. 3 Global CRM Application Software Market Value (US$ Mn) and Y-o-Y, 2015-2022

FIG. 4 Global Cloud Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 5 Global Cloud Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 6 Global Cloud Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 7 Global On-Premise Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 8 Global On-Premise Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 9 Global On-Premise Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 10 Global BFSI Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 11 Global BFSI Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 12 Global BFSI Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 13 Global Retail Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 14 Global Retail Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 15 Global Retail Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 16 Global IT & Telecommunication Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 17 Global IT & Telecommunication Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 18 Global IT & Telecommunication Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 19 Global Healthcare Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 20 Global Healthcare Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 21 Global Healthcare Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 22 Global Discrete Manufacturing Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 23 Global Discrete Manufacturing Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 24 Global Discrete Manufacturing Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 25 Global Government Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 26 Global Government Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 27 Global Government Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 28 Global Education Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 29 Global Education Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 30 Global Education Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 31 Global Others Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 32 Global Others Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 33 Global Others Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 34 Global Marketing Automation Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 35 Global Marketing Automation Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 36 Global Marketing Automation Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 37 Global Sales Automation Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 38 Global Sales Automation Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 39 Global Sales Automation Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 40 Global Customer Service & Support Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 41 Global Customer Service & Support Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 42 Global Customer Service & Support Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 43 Global Contact Center Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 44 Global Contact Center Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 45 Global Contact Center Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 46 Global Mainframe Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 47 Global Mainframe Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 48 Global Mainframe Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 49 Global Unix Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 50 Global Unix Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 51 Global Unix Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 52 Global Linux Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 53 Global Linux Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 54 Global Linux Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 55 Global Windows 32 and 64 Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 56 Global Windows 32 and 64 Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 57 Global Windows 32 and 64 Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 58 Global Other Operating Environment Segment Market Value (US$ Mn) By Region, 2012-2016

FIG. 59 Global Other Operating Environment Segment Market Value (US$ Mn) By Region, 2017-2022

FIG. 60 Global Other Operating Environment Segment Y-o-Y Growth Rate, By Region, 2015-2022

FIG. 61 North America CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

FIG. 62 North America CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

FIG. 63 North America CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

FIG. 64 North America CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

FIG. 65 North America CRM Application Software Market Value (US$ Mn), By Application 2012-2016

FIG. 66 North America CRM Application Software Market Value (US$ Mn), By Application 2017-2022

FIG. 67 North America CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

FIG. 68 North America CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

FIG. 69 Latin America CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

FIG. 70 Latin America CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

FIG. 71 Latin America CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

FIG. 72 Latin America CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

FIG. 73 Latin America CRM Application Software Market Value (US$ Mn), By Application 2012-2016

FIG. 74 Latin America CRM Application Software Market Value (US$ Mn), By Application 2017-2022

FIG. 75 Latin America CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

FIG. 76 Latin America CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

FIG. 77 Europe CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

FIG. 78 Europe CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

FIG. 79 Europe CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

FIG. 80 Europe CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

FIG. 81 Europe CRM Application Software Market Value (US$ Mn), By Application 2012-2016

FIG. 82 Europe CRM Application Software Market Value (US$ Mn), By Application 2017-2022

FIG. 83 Europe CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

FIG. 84 Europe CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

FIG. 85 Japan CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

FIG. 86 Japan CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

FIG. 87 Japan CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

FIG. 88 Japan CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

FIG. 89 Japan CRM Application Software Market Value (US$ Mn), By Application 2012-2016

FIG. 90 Japan CRM Application Software Market Value (US$ Mn), By Application 2017-2022

FIG. 91 Japan CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

FIG. 92 Japan CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

FIG. 93 APEJ CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

FIG. 94 APEJ CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

FIG. 95 APEJ CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

FIG. 96 APEJ CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

FIG. 97 APEJ CRM Application Software Market Value (US$ Mn), By Application 2012-2016

FIG. 98 APEJ CRM Application Software Market Value (US$ Mn), By Application 2017-2022

FIG. 99 APEJ CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

FIG. 100 APEJ CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022

FIG. 101 MEA CRM Application Software Market Value (US$ Mn), By Deployment 2012-2016

FIG. 102 MEA CRM Application Software Market Value (US$ Mn), By Deployment 2017-2022

FIG. 103 MEA CRM Application Software Market Value (US$ Mn), By Vertical 2012-2016

FIG. 104 MEA CRM Application Software Market Value (US$ Mn), By Vertical 2017-2022

FIG. 105 MEA CRM Application Software Market Value (US$ Mn), By Application 2012-2016

FIG. 106 MEA CRM Application Software Market Value (US$ Mn), By Application 2017-2022

FIG. 107 MEA CRM Application Software Market Value (US$ Mn), By Operating Environment 2012-2016

FIG. 108 MEA CRM Application Software Market Value (US$ Mn), By Operating Environment 2017-2022