Crm Application Software Market

CRM Application Software Market: North America to Dominate the Market in Terms of Revenue Throughout the Forecast Period: Global Industry Analysis (2012 - 2016) & Opportunity Assessment (2017 - 2022)

The global customer relationship management (CRM) application software is getting boosted due to the changing economic realities and an ever changing global business environment. Presently, there are a number of factors that are decreasing loyalty amongst the customers, which include decreasing amount of trust in established brands, sloppy implementation of loyalty programs, the inability of the companies to match with the expectation of their customers and an informed consumer whose focus is on price to performance benefits. Keeping in view such factors, a customer relationship management application software is one of the most potent methods for retaining customers and for creating and maintaining robust customer relationships. The customer relationship management application software will continue to maintain a steady progress due to increasing focus of the enterprises on the customer engagement which is an important strategy to keep the customers satisfied and due to the emergence of the social media platforms. 

According to the assessment of Future Market Insights, the global CRM application software market is forecasted to reach a figure of about US$ 62,200 Mn in 2022 and is poised to exhibit a robust CAGR in the period of assessment.

crm application software market

North America Market Set to Dominate the Global CRM application software Market in Terms of Revenue

The market in North America is set to dominate the global CRM application software market in terms of value and this trend is projected to sustain itself throughout the assessment period. North America CRM application software market is the most attractive market, growing at a robust CAGR over the forecast period.

Cloud Segment Slated to Touch a Value of Nearly US$ 34,750 Mn in 2022

According to the projections of Future Market Insights, the cloud segment is expected to reach a value of about US$ 34,750 Mn in the year 2022. This signifies a robust CAGR during the forecast period of 2017-2022. The cloud segment is estimated to account for nearly half of the revenue share of the deployment segment by the end of the year 2017 and is expected to gain in market share by 2022 over 2017.

BFSI Segment to Exhibit a CAGR of Nearly 15.0% During the Assessment Period

According to the assessment of Future Market Insights, the BFSI segment is poised to touch a figure of about US$ 11,300 Mn in the year 2022. This signifies a CAGR of nearly 15.0% during the assessment period from 2017 till the year 2022. The BFSI segment is estimated to account for nearly one-fifth of the revenue share of the vertical segment by the end of the year 2017 and is projected to gain market share by 2022 over 2017.

Competition Tracking

The report also profiles companies that are expected to remain active in the expansion of global CRM application software market through 2022, which include Salesforce.com, Inc., Oracle Corp, SAP SE, IBM Corporation, Microsoft Corp., Adobe Systems, Inc., Genesys Telecommunications Laboratories Inc., Nice Systems Inc., Amdocs Ltd. and Sas Institute Inc.

Introduction

Future Market Insights delivers yet another unbiased, comprehensive and insightful report titled ‘CRM Application Software Market: Global Industry Analysis (2012-2016) and Opportunity Assessment (2017-2022)’. In this report, the global CRM application software market is explored in great detail, and the market dynamics of the global CRM application software market has been covered comprehensively, explaining to the report readers the drivers, restraints and trends operating in this highly competitive market. Also, analysis of the data over different parameters has been done in order to arrive at market numbers concerning the global CRM application software market. Besides, competition landscape of the global CRM application software market is also covered in this report, giving information about the key companies operating in the global CRM application software market.

Report Structure

In the first part of the report, the executive summary and the introduction are given. The executive summary gives a summary of the global CRM application software  market and gives the pertinent market numbers that are most significant, which include the historical CAGR growth from 2012 till 2016 and the forecasted CAGR from the year 2017 till the end of the forecast period in the year 2022. Information about lucrative markets from the point of view of leading revenue share and highest CAGR are also given in the executive summary.

In the introduction section, the CRM application software market is defined in detail so that the report readers are clear about the scope of this market.

The next section of the report gives information on the key dynamics of the CRM application software market. Key points covered in this section include the global economy, fiscal stimulus and bottom line of enterprises.

In the subsequent section of the report, information is given on the cost structure analysis and pricing analysis of the global CRM application software market. An analysis on the market presence of key participants (intensity map) is also offered in this section.

Market Segmentation

The next part of the report consists of the global CRM application software market analysis and forecast by deployment, vertical, application, operating environment and region. This section of the report contains important market numbers in the form of year-on-year growth comparison, market share comparison and revenue comparison. The global CRM application software market is also analysed across key regions- North America, Latin America, Europe, Japan, APEJ and MEA.

Competition Landscape

The last section of the report contains the competition landscape, where leading market players operating in the global CRM application software market are profiled in detail. This information is in the form of company overview, product overview, key financials and key developments pertaining to that particular company. The competition landscape also features the SWOT analysis of the selected companies, which gives the report readers information about the strengths, weaknesses, opportunities and the threats that such companies operating in the global CRM application software market are facing. The competition landscape is an invaluable part of the report as it contains all the necessary information to study the leading companies operating in the global CRM application software market and how they implement their strategies and vision to stay in the pole position in this highly competitive market.

Research Methodology

The report on the global CRM application software market is backed by an exhaustive research methodology that relies on both primary and secondary research to gain all the necessary insights into the global CRM application software market. This report is validated several times by the team of diverse, expert analysts of Future Market Insights using proprietary tools so that it can be used as an authoritative source by the esteemed clients of Future Market Insights.

Market Taxonomy

Deployment

Vertical

Application

Operating Environment

Region

  • Cloud

  • On-Premise

  • BFSI

  • Retail

  • IT & Telecommunication

  • Healthcare

  • Discrete Manufacturing

  • Government

  • Education

  • Others

  • Marketing Automation

  • Sales Automation

  • Customer Service & Support

  • Contact Centre

  • Mainframe

  • Unix

  • Linux

  • Windows 32 and 64

  • Other Operating Environment

  • North America

  • Latin America

  • Europe

  • Japan

  • Asia Pacific excluding Japan

  • Middle East and Africa