An Incisive, In-depth Analysis on the Audio Communication Monitoring Market
This study offers a comprehensive, 360 degree analysis on the Audio Communication Monitoring market, bringing to fore insights that can help stakeholders identify the opportunities as well as challenges. It tracks the global Audio Communication Monitoring market across key regions, and offers in-depth commentary and accurate quantitative insights. The study also includes incisive competitive landscape analysis, and provides key recommendations to market players on winning imperatives and successful strategies.
Audio communication monitoring analyzes audio conversations in real time and recorded form and finds structures in interactions and reveals insights provided by employees to clients and customers or vice versa. These solutions are used to extract important business intelligence data for making strategic decisions for the company. The process of audio communication monitoring contains three parts, namely recording, processing and analyzing the audio files.
Revenue generated by global audio communication monitoring market is estimated to exhibit a double digit CAGR and hence, reach US$ 5,294.2 Mn by 2028. On the basis of component, the audio communication monitoring market is segmented into solutions and services. From solution segment call recording segment is expected to dominate the market throughout the forecast period, and is expected to reach a market share 63.2% in 2028 but the quality analysis solution is expected to grow at the fastest CAGR of 16.6% in the forecast period. On the basis of industry, telecommunication & IT segment is estimated to hold approximately 31.4% of market share in 2028.On the basis of enterprise type, small and medium enterprises segment is estimated to exhibit a CAGR of 15.9%, during the forecast period.
On the basis of application, enterprise employee monitoring segment is estimated to exhibit a CAGR of 15.9% in the forecast period, and hold a market share of 37.9% in 2028. Audio communication monitoring market in Latin America is expected to witness the highest growth in the global market owing to the increasing number of operating BPOs in the region, and increasing risk and compliance management across verticals in the region.
Some popular vendors contributing towards audio communication monitoring are Cisco Systems, Inc., International Business Machines (IBM) Corporation, NICE Systems Ltd., Nexidia Inc., Nuance Communication, Inc., Tata Communications Ltd., Intelligent Voice, Nectar Services Corporation, Fonetic, and Ameyo.
In 2015, Intelligent Voice partnered with Castel to deliver speech analytic capabilities to contact centers by using Intelligent Voice’s GPU-powered software that takes over 240000 monitored calls each day on premise.
In 2018, Nectar Services partnered with Plantronics to build an Ear-to-Ear (e2e) solution that allows enterprises and carriers to track call quality across core networks, the internet/intranet and to agents answering phones.
Future Market Insights (FMI) offers a 10-year forecast for global audio communication monitoring market between 2018 and 2028. In terms of value, market is expected to register a CAGR of 15.7% during forecast period. This study demonstrates the market dynamics and trends globally across 8 regions North America, Latin America, Western Europe, Eastern Europe, SEA and others in Asia Pacific, Japan, China and MEA which influence the current nature and future status of the audio communication monitoring market over the forecast period.
This research report provides detailed analysis of audio communication monitoring market and offers insights on the various factors driving popularity of audio communication monitoring and its features. The report includes an extensive analysis of key industry drivers, restraints, market trends and market structure. The market study provides comprehensive assessment of stakeholder strategies and imperatives for succeeding in the business. The report segregates the market based on component, application, enterprise type and industry across different regions globally.
The audio communication monitoring market is anticipated to witness moderate revenue growth during the forecast period, owing to the increasing demand for real-time call monitoring, increase in risk and compliance management across verticals.
The report starts with an overview of the audio communication monitoring market in terms of value. In addition, this section includes analysis of key trends, drivers and restraints from the supply, demand and economy side, which are influencing the audio communication monitoring market.
On the basis of component, the market is segmented into Solutions, and Services. Solutions segment is sub divided into quality analysis, audio loudness, metering and monitoring, call recording and others. Services segment is sub divided into maintenance and support services, and professional services.
On the basis of industry, the market is segmented into banking, finance and insurance services, government, telecommunication and IT, media and entertainment, healthcare, and others.
On the basis of enterprise type the market is segmented into small and medium enterprises and large enterprises.
On the basis of application the market is segmented into law enforcement agencies, enterprise employee monitoring, broadcast monitoring, sales and internal communication monitoring, and others.
A detailed analysis has been provided for every segment in terms of market size analysis for audio communication monitoring market across the different regions. The section provides a detailed analysis covering key trends.
The next section highlights detailed analysis of audio communication monitoring market across various countries in the region. It provides a market outlook for 2018–2028 and sets the forecast within the context of audio communication monitoring market, including latest technological developments as well as offerings in the market. This study discusses key trends within countries contributing to growth of the market, as well as analyses degree at which drivers are influencing this market in each region. Key regions and countries assessed in this report include North America (U.S., Canada), Latin America (Brazil, Mexico and Rest of Latin America), Western Europe (Germany , France, UK, Italy, Spain, Benelux, and Rest of Western Europe), Eastern Europe (Russia, Poland and Rest of Eastern Europe), SEA and others in Asia Pacific (India, Australia & New Zealand, ASEAN, and Rest of APAC), Japan, China and MEA (GCC Countries, Turkey, South Africa, North Africa and Rest of MEA). This report evaluate the present scenario and the growth prospects of the audio communication monitoring market across various regions globally for the period 2018 –2028. We have considered 2017 as the base year and provide data for the trailing 12 months.
In order to offer an accurate forecast, we started by sizing the current market, which forms the basis of how the audio communication monitoring market will grow in the future. Given the characteristics of the market, we triangulated the outcome of different types of analyses, based on the technology trends.
As previously highlighted, the global audio communication monitoring market is split into a number of segments. All segments in terms of component, industry, enterprise type and application, and different regions are analysed in terms of basis point to understand individual segment’s relative contributions to market growth. This detailed level of information is important for identification of various key trends of the global audio communication monitoring market.
Also, another key feature of this report is the analysis of all key segments in terms of absolute dollar opportunity. This is traditionally overlooked while forecasting the market. However, absolute dollar opportunity is critical in assessing the level of opportunity that a provider can look to achieve, as well as to identify potential resources from a sales and delivery perspective in the global audio communication monitoring market.
In the final section of the report, we include a competitive landscape to provide clients with a dashboard view, based on categories of provider in the value chain, presence in audio communication monitoring portfolio and key differentiators. This section is primarily designed to provide clients with an objective and detailed comparative assessment of key providers specific to a market segment in the audio communication monitoring supply chain and the potential players for the same. Report audiences can gain segment-specific vendor insights to identify and evaluate key competitors based on in-depth assessment of capabilities and success in the marketplace. Detailed profiles of providers are also included in the scope of the report to evaluate their long-term and short-term strategies, key offerings and recent developments in the audio communication monitoring market space. Key competitors covered are include Cisco Systems Inc., International Business Machines (IBM) Corporation, NICE Systems Ltd., Nexidia Inc., Tata Communications Ltd., Nuance Communication, Inc., Fonetic, Intelligent Voice, Nectar Services Corporation, and Ameyo.
Key Segments Covered
- Quality Analysis
- Audio Loudness
- Metering & Monitoring
- Call Recording
- Maintenance and Support Services
- Professional Services
- Banking, Financial Services, and Insurance
- Telecommunication & IT
- Media & Entertainment
- Small & Medium Enterprises
- Large Enterprises
- Law Enforcement Agencies
- Enterprise Employee Monitoring
- Broadcast Monitoring
- Sales and Internal Communication Monitoring
Key Regions Covered
- Rest of Latin America
- Rest of Western Europe
- Rest of Eastern Europe
SEA and other of APAC
- Australia & New Zealand
- Rest of APAC
- GCC Countries
- South Africa
- North Africa
- Rest of MEA
Audio Communication Monitoring Market Reports - Table of Contents
20. Assumptions and Acronyms Used
21. Research Methodology