Enterprise Feedback Management Industry Analysis in Western Europe
Adoption Analysis for Enterprise Feedback Management in Western Europe, by Small and Medium Enterprises Type, 2023 and 2033
Businesses in Western Europe Embrace the Digital Shift, Utilizing Enterprise Feedback Management to Propel Forward in the Modern Business Ecosystem. Key Countries Covered to Understand the Opportunities in Western Europe.
A Comprehensive Evaluation of Enterprise Feedback Management in Western Europe from (2023 to 2033)
Enterprise feedback management industry in Western Europe is anticipated to be worth US$ 847.5 million by 2033, up from US$ 362.5 million in 2023. From 2023 to 2033, sales of enterprise feedback management in Western Europe are predicted to accelerate at a CAGR of 9.0%.
The growing importance of customer-centric tactics is boosting the growth of the Western Europe enterprise feedback management sector. Businesses actively adopt enterprise feedback management solutions to collect and evaluate user input, improve user experiences, and make data-driven decisions. Enterprise feedback management providers profit from this trend as businesses aim to enhance customer happiness and foster operational excellence through feedback-driven insights.
The Industry Dynamics Propelling the Enterprise Feedback Management in Western Europe
The enterprise feedback management sector is significantly influenced by the emphasis on providing outstanding client experiences. Western European businesses are becoming increasingly aware of the value of soliciting customer feedback, listening to it, and acting on it to enhance their goods and services.
Enterprise feedback management solutions are becoming increasingly popular due to the growing industry digital transformation initiatives in Western Europe.
There is an increasing requirement for enterprise feedback management solutions that can gather and evaluate input from diverse sources, as customers provide feedback through various channels.
The demand for enterprise feedback management solutions in Western Europe expands with business growth, adapting to larger client bases and comprehensive feedback data.
Attributes
Details
Industry Size (2023)
US$ 362.5 million
Forecasted Industry Size (2033)
US$ 847.5 million
CAGR Estimation (2023 to 2033)
9.0%
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Obstacles to Adoption of Enterprise Feedback Management in Western Europe
Enterprises that gather and manage consumer feedback data may encounter difficulties due to strict data protection rules, such as the General Data Protection Regulation (GDPR) in the European Union.
Many firms may be hesitant to adapt and implement new enterprise feedback management in Western Europe.
The implementation and maintenance of feedback management systems can be expensive. This can pose a particular challenge for small and medium-sized firms (SMEs) due to financial limitations.
The enterprise feedback management industry in Western Europe is diverse, with many different languages and cultures. Due to this variability, it may be difficult for feedback management service providers to develop solutions suited explicitly to regional or sector-specific needs.
Comparative View of Adjacent Enterprise Feedback Management in Key Markets
A comparison of enterprise feedback management practices and industry developments in Western Europe, Japan, and Korea is presented in the table below. The potential for sustained expansion of enterprise feedback management industry in Western Europe is driven by the increasing demand for customer insights and improvements in experiences.
Industry Analysis of Enterprise Feedback Management in Western Europe:
Attributes
Industry Analysis of Enterprise Feedback Management in Western Europe
CAGR between 2023 to 2033
9.0%
Industry Size of Enterprise Feedback Management in Western Europe in 2023
US$ 362.5 million
Key Trends
Companies in Western Europe are spending more money on digital transformation projects.
Artificial intelligence and sophisticated analytics are incorporated into enterprise feedback management solution platforms to gain deeper insights from feedback data.
Key Challenge
The General Data Protection Regulation (GDPR) of the European Union establishes stringent data privacy standards.
Industry Analysis of Enterprise Feedback Management in Japan:
Attributes
Industry Analysis of Enterprise Feedback Management in Japan
CAGR between 2023 to 2033
13.2%
Industry Size of Enterprise Feedback Management in Japan in 2023
US$ 195.1 million
Key Trends
Businesses in Japan are rapidly implementing EFM solutions to improve customer service and support initiatives for digital transformation.
Increasing focus on VoC analytics for practical insights to enhance goods and services.
Key Challenge
For foreign EFM providers, language might be a significant obstacle.
Industry Analysis of Enterprise Feedback Management in Korea:
Attributes
Industry Analysis of Enterprise Feedback Management in Korea
CAGR between 2023 to 2033
8.9%
Industry Size of Enterprise Feedback Management in Korea in 2023
US$ 114.7 million
Key Trends
EFM providers are taking into account the specific language and cultural characteristics of the industry in Korea when designing their solutions.
EFM platforms in Korea strongly emphasize multi-channel feedback collecting, including social media and mobile applications.
Key Challenge
EFM solutions have a low awareness and adoption rate.
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Category-wise insights
A thorough enterprise feedback management segmentation in Western Europe study concludes this section of the investigation. Industry players pay more attention to industry developments and demand for BFSI vertical. The large enterprises segment dominates the enterprise size sector of the industry.
The Revenue Impact of Enterprise Feedback Management in BFSI Segment
Due to the vital need for customer feedback solutions in the BFSI (Banking, Financial Services, and Insurance) sector, this industry leads the demand for enterprise feedback management. Customer loyalty and satisfaction are critical for financial institutions.
Leading Segment by Verticals
BFSI
Segment Share
23.3%
The BFSI sector's intense competition necessitates ongoing feedback analysis for institutions to make data-driven improvements. The sector's strong dedication to customer experience and regulatory compliance drives significant revenues.
The Role of Large Enterprises Shape the Future of Enterprise Feedback Management
Large enterprises dominate the sales of enterprise feedback management in Western Europe due to their significant resources, complex operational processes, and substantial need for comprehensive feedback solutions.
These large enterprises operate in Western Europe, catering to diverse consumer bases and managing extensive feedback data. They prioritize enterprise feedback management to gain competitive insights, enhance customer experience, and maintain brand reputation.
Leading Segment by Type
Large Enterprises
Segment Share
63.6%
The financial resources of large enterprises enable them to make significant investments in advanced EFM platforms, custom integrations, and dedicated support teams. The strategic focus on EFM in Western Europe empowers large enterprises to make data-driven decisions and adapt to changing demands, further solidifying their leadership in enterprise feedback management sales.
Country-wise Outlook
The table below depicts the expected enterprise feedback management demand in Western Europe, with an emphasis on key countries United Kingdom, Germany, France, Netherlands, and Italy. According to the qualitative and quantitative investigation, the Netherlands has lucrative potential with influential enterprise feedback management service providers.
Country-wise Analysis of the Enterprise Feedback Management in Western Europe
Country
CAGR
Netherlands
10.4%
United Kingdom
9.9%
Germany
8.8%
Italy
8.6%
France
8.0%
The industry in Netherlands prospers due to a progressive attitude toward technology adoption and customer-centric strategies. Businesses of enterprise feedback management in the Netherlands are eager to adopt EFM to improve their products and services, thereby enhancing consumer experiences.
The industry in the United Kingdom has the potential for tremendous growth, owing to a strong emphasis on customer experience and a mature business structure. Businesses in the United Kingdom are increasingly implementing enterprise feedback management solutions to boost customer satisfaction and achieve operational gains.
The enterprise feedback management sector is growing in Germany as corporations prioritize data-driven decision-making. With a thriving industrial sector and a commitment to quality, there is a high demand for EFM systems to gather and analyze consumer feedback for continuous development.
The industry in Italy is expanding, with a focus on customer-centric techniques to drive economic growth. Businesses in Italy are wholeheartedly embracing enterprise feedback management solutions to gain essential insights, strengthen customer connections, and drive innovation in an increasingly competitive industry.
France demand for enterprise feedback management is expanding as businesses strive to improve customer interactions and loyalty. Customer service holds significant value in the French business landscape, making enterprise feedback management solution a vital investment for firms seeking to maintain their competitiveness.
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Competitive Landscape
The enterprise feedback management (EFM) industry is characterized by a dynamic competitive environment, with significant companies vying for industry share. Leading providers of enterprise feedback management in Western Europe continually innovate to create a seamless client experience and enhance corporate performance.
Emerging enterprise feedback management suppliers and niche players are gaining popularity by focusing on specific industrial sectors or offering distinctive features. The competitive dynamics are propelled by the growing emphasis on customer experience and enterprises' need to efficiently collect, evaluate, and act on feedback.
Recent Observations in Western Europe Players of Enterprise Feedback Management
Medallia: Medallia is a prominent participant provides enterprise feedback management solutions for customer experience management and feedback analysis.
Qualtrics: Qualtrics, an SAP subsidiary, is a leading provider of experience management software. Their platform includes consumer feedback, employee engagement, and industry research.
SurveyMonkey: SurveyMonkey is a well-known survey platform that has expanded its products to include enterprise feedback management and analytics.
Confirmit: Confirmit provides a comprehensive EFM platform that focuses on customer and employee experience programs and industry research.
InMoment: InMoment specializes in customer experience management and provides various feedback collection and analysis tools.
Some of the Key Players of Enterprise Feedback Management in Western Europe
Medallia
Qualtrics
SurveyMonkey
Confirmit
InMoment
Sisense
Questback
MaritzCX
IBM Watson Experience Analytics
Mopinion
Scope of the Report
Attribute
Details
Estimated Valuation (2023)
US$ 362.5 million
Projected Valuation (2033)
US$ 847.5 million
Anticipated CAGR (2023 to 2033)
9.0%
Historical Analysis of Enterprise Feedback Management in Western Europe
2018 to 2022
Demand Forecast for Enterprise Feedback Management in Western Europe
2023 to 2033
Quantitative Units
Revenue in US$ million and CAGR from 2023 to 2033
Report Coverage
Revenue Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends and Adoption Analysis
Key Countries Analyzed while Studying Opportunities in Enterprise Feedback Management in Western Europe
United Kingdom
Germany
France
Netherlands
Italy
Key Enterprise Feedback Management Companies of Western Europe
Medallia
Qualtrics
SurveyMonkey
Confirmit
InMoment
Sisense
Questback
MaritzCX
IBM Watson Experience Analytics
Mopinion
Key Segments
By Type:
Small Enterprises
Medium Enterprises
Large Enterprises
By Touch Point:
Company Website
Branch/Store
Web
Call Center
Social Media
By Verticals:
Energy and Utilities
BFSI
Healthcare
Automotive
Transportation
Consumer goods and Retail
Media and Entertainment
Hospitality
Manufacturing
By Country:
United Kingdom
Germany
France
Netherlands
Italy
Frequently Asked Questions
At What Rate is the Enterprise Feedback Management Ecosystem Growing in Western Europe Countries?
The anticipated CAGR of enterprise feedback management in Western Europe through 2033 is 9.0%.
How Big will the Enterprise Feedback Management Industry be in the Western Europe Countries?
Demand for enterprise feedback management in Western Europe countries is likely to be US$ 847.5 million by 2033.
What are the Key Strategies Enterprise Feedback Management Providers Adopting in Western Europe?
The enterprise feedback management providers use AI for sophisticated analytics to gather information from customer feedback.
Which is the Preferred Vertical Segment for Enterprise Feedback Management Industry in Western Europe Countries?
The BFSI segment is likely to lead with an industry share of 23.3% in 2023.
Which Enterprise Size Category Contributes Significantly to Enterprise Feedback Management Sector in Western Europe?
The large enterprises segment to grab an industry share of 63.6% in 2023.
Table of Content
1. Executive Summary
1.1. Western Europe Market Outlook
1.2. Demand-side Trends
1.3. Supply-side Trends
1.4. Technology Roadmap Analysis
1.5. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Background
3.1. Market Dynamics
3.1.1. Drivers
3.1.2. Restraints
3.1.3. Opportunity
3.1.4. Trends
3.2. Scenario Forecast
3.2.1. Demand in Optimistic Scenario
3.2.2. Demand in Likely Scenario
3.2.3. Demand in Conservative Scenario
3.3. Opportunity Map Analysis
3.4. Investment Feasibility Matrix
3.5. PESTLE and Porter’s Analysis
3.6. Regulatory Landscape
3.6.1. By Key Regions
3.6.2. By Key Countries
3.7. Regional Parent Market Outlook
4. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast, 2023 to 2033
4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022
4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Solution
5.1. Introduction / Key Findings
5.2. Historical Market Size Value (US$ Million) Analysis By Solution, 2018 to 2022
5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Solution, 2023 to 2033
5.3.1. (EFM) Suite
5.3.1.1. Cloud-based/Web-based
5.3.1.2. On-Premises
5.3.2. Services
5.3.2.1. Implementation & Integration
5.3.2.2. Consulting Services
5.3.2.3. Support & Maintenance
5.4. Y-o-Y Growth Trend Analysis By Solution, 2018 to 2022
5.5. Absolute $ Opportunity Analysis By Solution, 2023 to 2033
6. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
6.1. Introduction / Key Findings
6.2. Historical Market Size Value (US$ Million) Analysis By Enterprise Size, 2018 to 2022
6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033
6.3.1. SMEs
6.3.2. Large Enterprises
6.4. Y-o-Y Growth Trend Analysis By Enterprise Size, 2018 to 2022
6.5. Absolute $ Opportunity Analysis By Enterprise Size, 2023 to 2033
7. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Industry
7.1. Introduction / Key Findings
7.2. Historical Market Size Value (US$ Million) Analysis By Industry, 2018 to 2022
7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry, 2023 to 2033
7.3.1. BFSI
7.3.2. Retail & CPG
7.3.3. IT & Telecom
7.3.4. Healthcare
7.3.5. Media & Entertainment
7.3.6. Travel & Hospitality
7.3.7. Government
7.3.8. Others
7.4. Y-o-Y Growth Trend Analysis By Industry, 2018 to 2022
7.5. Absolute $ Opportunity Analysis By Industry, 2023 to 2033
8. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Country
8.1. Introduction
8.2. Historical Market Size Value (US$ Million) Analysis By Country, 2018 to 2022
8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Country, 2023 to 2033
8.3.1. UK
8.3.2. Germany
8.3.3. Italy
8.3.4. France
8.3.5. Spain
8.3.6. Rest of Western Europe
8.4. Market Attractiveness Analysis By Country
9. UK Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
9.2.1. By Region
9.2.1.1. England
9.2.1.2. Scotland
9.2.1.3. Wales
9.2.1.4. Northern Ireland
9.2.2. By Solution
9.2.3. By Enterprise Size
9.2.4. By Industry
9.3. Market Attractiveness Analysis
9.3.1. By Region
9.3.2. By Solution
9.3.3. By Enterprise Size
9.3.4. By Industry
9.4. Key Takeaways
10. Germany Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
10.2.1. By Region
10.2.1.1. North-east (Germany)
10.2.1.2. North-west (Germany)
10.2.1.3. Central (Germany)
10.2.1.4. South (Germany)
10.2.1.5. Other(Germany)
10.2.2. By Solution
10.2.3. By Enterprise Size
10.2.4. By Industry
10.3. Market Attractiveness Analysis
10.3.1. By Region
10.3.2. By Solution
10.3.3. By Enterprise Size
10.3.4. By Industry
10.4. Key Takeaways
11. Italy Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
11.2.1. By Region
11.2.1.1. North (Italy)
11.2.1.2. Central (Italy)
11.2.1.3. South (Italy)
11.2.1.4. Islands (Italy)
11.2.2. By Solution
11.2.3. By Enterprise Size
11.2.4. By Industry
11.3. Market Attractiveness Analysis
11.3.1. By Region
11.3.2. By Solution
11.3.3. By Enterprise Size
11.3.4. By Industry
11.4. Key Takeaways
12. France Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
12.2.1. By Region
12.2.1.1. Northern (France)
12.2.1.2. Central (France)
12.2.1.3. Southern (France)
12.2.1.4. Eastern (France)
12.2.2. By Solution
12.2.3. By Enterprise Size
12.2.4. By Industry
12.3. Market Attractiveness Analysis
12.3.1. By Region
12.3.2. By Solution
12.3.3. By Enterprise Size
12.3.4. By Industry
12.4. Key Takeaways
13. Spain Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
13.2.1. By Region
13.2.1.1. Basque Country
13.2.1.2. Andalusia
13.2.1.3. Extremadura
13.2.1.4. Catalonia
13.2.1.5. Valencia
13.2.1.6. Rest of Spain
13.2.2. By Solution
13.2.3. By Enterprise Size
13.2.4. By Industry
13.3. Market Attractiveness Analysis
13.3.1. By Region
13.3.2. By Solution
13.3.3. By Enterprise Size
13.3.4. By Industry
13.4. Key Takeaways
14. Rest of Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033
14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
14.2.1. By Solution
14.2.2. By Enterprise Size
14.2.3. By Industry
14.3. Market Attractiveness Analysis
14.3.1. By Solution
14.3.2. By Enterprise Size
14.3.3. By Industry
14.4. Key Takeaways
15. Market Structure Analysis
15.1. Competition Dashboard
15.2. Competition Benchmarking
15.3. Market Share Analysis of Top Players
15.3.1. By Regional
15.3.2. By Solution
15.3.3. By Enterprise Size
15.3.4. By Industry
16. Competition Analysis
16.1. Competition Deep Dive
16.1.1. IBM Corporation
16.1.1.1. Overview
16.1.1.2. Product Portfolio
16.1.1.3. Profitability by Market Segments
16.1.1.4. Sales Footprint
16.1.1.5. Strategy Overview
16.1.1.5.1. Marketing Strategy
16.1.2. Verint Systems Inc.
16.1.2.1. Overview
16.1.2.2. Product Portfolio
16.1.2.3. Profitability by Market Segments
16.1.2.4. Sales Footprint
16.1.2.5. Strategy Overview
16.1.2.5.1. Marketing Strategy
16.1.3. MaritzCX
16.1.3.1. Overview
16.1.3.2. Product Portfolio
16.1.3.3. Profitability by Market Segments
16.1.3.4. Sales Footprint
16.1.3.5. Strategy Overview
16.1.3.5.1. Marketing Strategy
16.1.4. MirrorWave
16.1.4.1. Overview
16.1.4.2. Product Portfolio
16.1.4.3. Profitability by Market Segments
16.1.4.4. Sales Footprint
16.1.4.5. Strategy Overview
16.1.4.5.1. Marketing Strategy
16.1.5. Qualtrics, LLC
16.1.5.1. Overview
16.1.5.2. Product Portfolio
16.1.5.3. Profitability by Market Segments
16.1.5.4. Sales Footprint
16.1.5.5. Strategy Overview
16.1.5.5.1. Marketing Strategy
16.1.6. Ipsos SA
16.1.6.1. Overview
16.1.6.2. Product Portfolio
16.1.6.3. Profitability by Market Segments
16.1.6.4. Sales Footprint
16.1.6.5. Strategy Overview
16.1.6.5.1. Marketing Strategy
16.1.7. InMoment, Inc.
16.1.7.1. Overview
16.1.7.2. Product Portfolio
16.1.7.3. Profitability by Market Segments
16.1.7.4. Sales Footprint
16.1.7.5. Strategy Overview
16.1.7.5.1. Marketing Strategy
16.1.8. Cvent, Inc.
16.1.8.1. Overview
16.1.8.2. Product Portfolio
16.1.8.3. Profitability by Market Segments
16.1.8.4. Sales Footprint
16.1.8.5. Strategy Overview
16.1.8.5.1. Marketing Strategy
16.1.9. Confirmit, Inc.
16.1.9.1. Overview
16.1.9.2. Product Portfolio
16.1.9.3. Profitability by Market Segments
16.1.9.4. Sales Footprint
16.1.9.5. Strategy Overview
16.1.9.5.1. Marketing Strategy
16.1.10. Ambivista
16.1.10.1. Overview
16.1.10.2. Product Portfolio
16.1.10.3. Profitability by Market Segments
16.1.10.4. Sales Footprint
16.1.10.5. Strategy Overview
16.1.10.5.1. Marketing Strategy
17. Assumptions & Acronyms Used18. Research Methodology
