The global enterprise feedback management market size is estimated to stand at US$ 2,677.5 million in 2024. By 2034, the market is forecast to reach US$ 14,096.8 million. Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone massive change. In recent times, leveraging customer feedback has come to be known for understanding, acting on insights, and fostering rapid engagement.
Customer feedback is considered the heartbeat of a successful enterprise. It includes the essence of customer experiences, uncovering preferences, pain points, and desires. This voice offers invaluable data, whether via reviews, surveys, or social media interactions. Varied applications of solutions, like enterprise feedback management, are instrumental in capturing customer feedback and navigating the market for enterprise feedback management software.
Key Highlights:
Attributes | Details |
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Enterprise Feedback Management Market Size (2024) | US$ 2,677.5 million |
Enterprise Feedback Management Industry Forecasted Size (2034) | US$ 14,096.8 million |
Projected Value CAGR (2024 to 2034) | 18.1% |
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Attributes | Details |
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Trends |
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Opportunities |
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The increasing adoption of EFM software is escalating concerns over security and data theft. As the incidences of privacy issues and cybersecurity increase in these solutions and other digital tools, the sales of EFM are anticipated to be negatively impacted. On top of this, cloud-based feedback management solutions are being significantly adopted, thereby raising the risk of privacy concerns and data security. These attacks can come in different forms and can result in various losses like customer and business data.
In North America, the rapid adoption of next-generation innovations like AI, IoT, machine learning, and big data analytics are enhancing the market scope of enterprise feedback management (EFM) systems. This is because these technologies help procure important insights from multiple feedback datasets. Similarly, in Europe, the adoption of EFM is expected to remain strong over the forecast period due to a high level of willingness to optimize operations systems.
Countries in the Asia Pacific are predicted to expand at a remarkable pace, as these countries are relatively new to the enterprise feedback management software and tools and showcase robust economic conditions for leading vendors to flourish.
Country | Forecasted CAGR (2024 to 2034) |
---|---|
The United States | 14.90% |
Germany | 17.50% |
Japan | 19.30% |
China | 18.60% |
Australia | 21.60% |
Deployment of enterprise feedback management is predicted to expand at an impressive CAGR of 14.90% through 2034. Growth in the next ten years is predicted to increase due to:
Demand for enterprise feedback management is expected to surge at a CAGR of 17.50% through 2034. The following factors are propelling the market growth:
In China, the vendors of enterprise feedback management are finding a growth of 18.60% through 2034. Over the forecast period, the market is predicted to be driven by:
The adoption of enterprise feedback management is predicted to intensify in Japan at an excellent CAGR of 19.30% through 2034. Key factors driving the market growth are as follows:
In Australia, the deployment of enterprise feedback management services is rising at a pace of 21.60% through 2034. The market is driven by:
Attributes | Details |
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Top Type | Large Enterprises |
Market Share in 2024 | 51.3% |
As per a recent enterprise feedback management market report, the large enterprises segment is predicted to acquire a massive 51.3% in 2024. This segment is projected to hold its dominance owing to:
Attributes | Details |
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Top Touch Point | Web |
Market Share in 2024 | 28.4% |
The web segment is projected to capture a share of 28.40% in 2024. The segment is driven by factors like:
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Recent Development in Enterprise Feedback Management Market
The enterprise feedback management industry is estimated to be valued at US$ 2,677.5 million in 2024.
The enterprise feedback management market size is forecast to surpass US$ 14,096.8 million by 2034.
The CAGR of the enterprise feedback management industry is expected to be 18.1% through 2034.
IBM Corporation, Verint Systems Inc., and MaritzCX are enterprise feedback management industry leaders.
The Asia Pacific is expected to make a significant contribution to the overall market growth.
1. Executive Summary 1.1. Global Market Outlook 1.2. Demand-side Trends 1.3. Supply-side Trends 1.4. Technology Roadmap Analysis 1.5. Analysis and Recommendations 2. Market Overview 2.1. Market Coverage / Taxonomy 2.2. Market Definition / Scope / Limitations 3. Market Background 3.1. Market Dynamics 3.1.1. Drivers 3.1.2. Restraints 3.1.3. Opportunity 3.1.4. Trends 3.2. Scenario Forecast 3.2.1. Demand in Optimistic Scenario 3.2.2. Demand in Likely Scenario 3.2.3. Demand in Conservative Scenario 3.3. Opportunity Map Analysis 3.4. Investment Feasibility Matrix 3.5. PESTLE and Porter’s Analysis 3.6. Regulatory Landscape 3.6.1. By Key Regions 3.6.2. By Key Countries 3.7. Regional Parent Market Outlook 4. Global Market Analysis 2019 to 2023 and Forecast, 2024 to 2034 4.1. Historical Market Size Value (US$ Million) Analysis, 2019 to 2023 4.2. Current and Future Market Size Value (US$ Million) Projections, 2024 to 2034 4.2.1. Y-o-Y Growth Trend Analysis 4.2.2. Absolute $ Opportunity Analysis 5. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Type 5.1. Introduction / Key Findings 5.2. Historical Market Size Value (US$ Million) Analysis By Type, 2019 to 2023 5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Type, 2024 to 2034 5.3.1. Small Enterprises 5.3.2. Medium Enterprises 5.3.3. Large Enterprises 5.4. Y-o-Y Growth Trend Analysis By Type, 2019 to 2023 5.5. Absolute $ Opportunity Analysis By Type, 2024 to 2034 6. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Touch Point 6.1. Introduction / Key Findings 6.2. Historical Market Size Value (US$ Million) Analysis By Touch Point, 2019 to 2023 6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Touch Point, 2024 to 2034 6.3.1. Company Website 6.3.2. Branch/Store 6.3.3. Web 6.3.4. Call Center 6.3.5. Social Media 6.4. Y-o-Y Growth Trend Analysis By Touch Point, 2019 to 2023 6.5. Absolute $ Opportunity Analysis By Touch Point, 2024 to 2034 7. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Verticals 7.1. Introduction / Key Findings 7.2. Historical Market Size Value (US$ Million) Analysis By Verticals , 2019 to 2023 7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Verticals , 2024 to 2034 7.3.1. Energy & Utilities 7.3.2. BFSI 7.3.3. Healthcare 7.3.4. Automotive 7.3.5. Transportation 7.3.6. Consumer goods & Retail 7.3.7. Media & Entertainment 7.3.8. Hospitality 7.3.9. Manufacturing 7.4. Y-o-Y Growth Trend Analysis By Verticals , 2019 to 2023 7.5. Absolute $ Opportunity Analysis By Verticals , 2024 to 2034 8. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Region 8.1. Introduction 8.2. Historical Market Size Value (US$ Million) Analysis By Region, 2019 to 2023 8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2024 to 2034 8.3.1. North America 8.3.2. Latin America 8.3.3. Western Europe 8.3.4. Eastern Europe 8.3.5. South Asia and Pacific 8.3.6. East Asia 8.3.7. Middle East and Africa 8.4. Market Attractiveness Analysis By Region 9. North America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 9.2.1. By Country 9.2.1.1. USA 9.2.1.2. Canada 9.2.2. By Type 9.2.3. By Touch Point 9.2.4. By Verticals 9.3. Market Attractiveness Analysis 9.3.1. By Country 9.3.2. By Type 9.3.3. By Touch Point 9.3.4. By Verticals 9.4. Key Takeaways 10. Latin America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 10.2.1. By Country 10.2.1.1. Brazil 10.2.1.2. Mexico 10.2.1.3. Rest of Latin America 10.2.2. By Type 10.2.3. By Touch Point 10.2.4. By Verticals 10.3. Market Attractiveness Analysis 10.3.1. By Country 10.3.2. By Type 10.3.3. By Touch Point 10.3.4. By Verticals 10.4. Key Takeaways 11. Western Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 11.2.1. By Country 11.2.1.1. Germany 11.2.1.2. UK 11.2.1.3. France 11.2.1.4. Spain 11.2.1.5. Italy 11.2.1.6. Rest of Western Europe 11.2.2. By Type 11.2.3. By Touch Point 11.2.4. By Verticals 11.3. Market Attractiveness Analysis 11.3.1. By Country 11.3.2. By Type 11.3.3. By Touch Point 11.3.4. By Verticals 11.4. Key Takeaways 12. Eastern Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 12.2.1. By Country 12.2.1.1. Poland 12.2.1.2. Russia 12.2.1.3. Czech Republic 12.2.1.4. Romania 12.2.1.5. Rest of Eastern Europe 12.2.2. By Type 12.2.3. By Touch Point 12.2.4. By Verticals 12.3. Market Attractiveness Analysis 12.3.1. By Country 12.3.2. By Type 12.3.3. By Touch Point 12.3.4. By Verticals 12.4. Key Takeaways 13. South Asia and Pacific Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 13.2.1. By Country 13.2.1.1. India 13.2.1.2. Bangladesh 13.2.1.3. Australia 13.2.1.4. New Zealand 13.2.1.5. Rest of South Asia and Pacific 13.2.2. By Type 13.2.3. By Touch Point 13.2.4. By Verticals 13.3. Market Attractiveness Analysis 13.3.1. By Country 13.3.2. By Type 13.3.3. By Touch Point 13.3.4. By Verticals 13.4. Key Takeaways 14. East Asia Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 14.2.1. By Country 14.2.1.1. China 14.2.1.2. Japan 14.2.1.3. South Korea 14.2.2. By Type 14.2.3. By Touch Point 14.2.4. By Verticals 14.3. Market Attractiveness Analysis 14.3.1. By Country 14.3.2. By Type 14.3.3. By Touch Point 14.3.4. By Verticals 14.4. Key Takeaways 15. Middle East and Africa Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country 15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023 15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034 15.2.1. By Country 15.2.1.1. GCC Countries 15.2.1.2. South Africa 15.2.1.3. Israel 15.2.1.4. Rest of MEA 15.2.2. By Type 15.2.3. By Touch Point 15.2.4. By Verticals 15.3. Market Attractiveness Analysis 15.3.1. By Country 15.3.2. By Type 15.3.3. By Touch Point 15.3.4. By Verticals 15.4. Key Takeaways 16. Key Countries Market Analysis 16.1. USA 16.1.1. Pricing Analysis 16.1.2. Market Share Analysis, 2023 16.1.2.1. By Type 16.1.2.2. By Touch Point 16.1.2.3. By Verticals 16.2. Canada 16.2.1. Pricing Analysis 16.2.2. Market Share Analysis, 2023 16.2.2.1. By Type 16.2.2.2. By Touch Point 16.2.2.3. By Verticals 16.3. Brazil 16.3.1. Pricing Analysis 16.3.2. Market Share Analysis, 2023 16.3.2.1. By Type 16.3.2.2. By Touch Point 16.3.2.3. By Verticals 16.4. Mexico 16.4.1. Pricing Analysis 16.4.2. Market Share Analysis, 2023 16.4.2.1. By Type 16.4.2.2. By Touch Point 16.4.2.3. By Verticals 16.5. Germany 16.5.1. Pricing Analysis 16.5.2. Market Share Analysis, 2023 16.5.2.1. By Type 16.5.2.2. By Touch Point 16.5.2.3. By Verticals 16.6. U.K. 16.6.1. Pricing Analysis 16.6.2. Market Share Analysis, 2023 16.6.2.1. By Type 16.6.2.2. By Touch Point 16.6.2.3. By Verticals 16.7. France 16.7.1. Pricing Analysis 16.7.2. Market Share Analysis, 2023 16.7.2.1. By Type 16.7.2.2. By Touch Point 16.7.2.3. By Verticals 16.8. Spain 16.8.1. Pricing Analysis 16.8.2. Market Share Analysis, 2023 16.8.2.1. By Type 16.8.2.2. By Touch Point 16.8.2.3. By Verticals 16.9. Italy 16.9.1. Pricing Analysis 16.9.2. Market Share Analysis, 2023 16.9.2.1. By Type 16.9.2.2. By Touch Point 16.9.2.3. By Verticals 16.10. Poland 16.10.1. Pricing Analysis 16.10.2. Market Share Analysis, 2023 16.10.2.1. By Type 16.10.2.2. By Touch Point 16.10.2.3. By Verticals 16.11. Russia 16.11.1. Pricing Analysis 16.11.2. Market Share Analysis, 2023 16.11.2.1. By Type 16.11.2.2. By Touch Point 16.11.2.3. By Verticals 16.12. Czech Republic 16.12.1. Pricing Analysis 16.12.2. Market Share Analysis, 2023 16.12.2.1. By Type 16.12.2.2. By Touch Point 16.12.2.3. By Verticals 16.13. Romania 16.13.1. Pricing Analysis 16.13.2. Market Share Analysis, 2023 16.13.2.1. By Type 16.13.2.2. By Touch Point 16.13.2.3. By Verticals 16.14. India 16.14.1. Pricing Analysis 16.14.2. Market Share Analysis, 2023 16.14.2.1. By Type 16.14.2.2. By Touch Point 16.14.2.3. By Verticals 16.15. Bangladesh 16.15.1. Pricing Analysis 16.15.2. Market Share Analysis, 2023 16.15.2.1. By Type 16.15.2.2. By Touch Point 16.15.2.3. By Verticals 16.16. Australia 16.16.1. Pricing Analysis 16.16.2. Market Share Analysis, 2023 16.16.2.1. By Type 16.16.2.2. By Touch Point 16.16.2.3. By Verticals 16.17. New Zealand 16.17.1. Pricing Analysis 16.17.2. Market Share Analysis, 2023 16.17.2.1. By Type 16.17.2.2. By Touch Point 16.17.2.3. By Verticals 16.18. China 16.18.1. Pricing Analysis 16.18.2. Market Share Analysis, 2023 16.18.2.1. By Type 16.18.2.2. By Touch Point 16.18.2.3. By Verticals 16.19. Japan 16.19.1. Pricing Analysis 16.19.2. Market Share Analysis, 2023 16.19.2.1. By Type 16.19.2.2. By Touch Point 16.19.2.3. By Verticals 16.20. South Korea 16.20.1. Pricing Analysis 16.20.2. Market Share Analysis, 2023 16.20.2.1. By Type 16.20.2.2. By Touch Point 16.20.2.3. By Verticals 16.21. GCC Countries 16.21.1. Pricing Analysis 16.21.2. Market Share Analysis, 2023 16.21.2.1. By Type 16.21.2.2. By Touch Point 16.21.2.3. By Verticals 16.22. South Africa 16.22.1. Pricing Analysis 16.22.2. Market Share Analysis, 2023 16.22.2.1. By Type 16.22.2.2. By Touch Point 16.22.2.3. By Verticals 16.23. Israel 16.23.1. Pricing Analysis 16.23.2. Market Share Analysis, 2023 16.23.2.1. By Type 16.23.2.2. By Touch Point 16.23.2.3. By Verticals 17. Market Structure Analysis 17.1. Competition Dashboard 17.2. Competition Benchmarking 17.3. Market Share Analysis of Top Players 17.3.1. By Regional 17.3.2. By Type 17.3.3. By Touch Point 17.3.4. By Verticals 18. Competition Analysis 18.1. Competition Deep Dive 18.1.1. IBM Corporation 18.1.1.1. Overview 18.1.1.2. Product Portfolio 18.1.1.3. Profitability by Market Segments 18.1.1.4. Sales Footprint 18.1.1.5. Strategy Overview 18.1.1.5.1. Marketing Strategy 18.1.2. Verint Systems Inc. 18.1.2.1. Overview 18.1.2.2. Product Portfolio 18.1.2.3. Profitability by Market Segments 18.1.2.4. Sales Footprint 18.1.2.5. Strategy Overview 18.1.2.5.1. Marketing Strategy 18.1.3. MaritzCX 18.1.3.1. Overview 18.1.3.2. Product Portfolio 18.1.3.3. Profitability by Market Segments 18.1.3.4. Sales Footprint 18.1.3.5. Strategy Overview 18.1.3.5.1. Marketing Strategy 18.1.4. MirrorWave 18.1.4.1. Overview 18.1.4.2. Product Portfolio 18.1.4.3. Profitability by Market Segments 18.1.4.4. Sales Footprint 18.1.4.5. Strategy Overview 18.1.4.5.1. Marketing Strategy 18.1.5. Qualtrics, LLC 18.1.5.1. Overview 18.1.5.2. Product Portfolio 18.1.5.3. Profitability by Market Segments 18.1.5.4. Sales Footprint 18.1.5.5. Strategy Overview 18.1.5.5.1. Marketing Strategy 18.1.6. Ipsos SA 18.1.6.1. Overview 18.1.6.2. Product Portfolio 18.1.6.3. Profitability by Market Segments 18.1.6.4. Sales Footprint 18.1.6.5. Strategy Overview 18.1.6.5.1. Marketing Strategy 18.1.7. InMoment, Inc. 18.1.7.1. Overview 18.1.7.2. Product Portfolio 18.1.7.3. Profitability by Market Segments 18.1.7.4. Sales Footprint 18.1.7.5. Strategy Overview 18.1.7.5.1. Marketing Strategy 18.1.8. Cvent, Inc. 18.1.8.1. Overview 18.1.8.2. Product Portfolio 18.1.8.3. Profitability by Market Segments 18.1.8.4. Sales Footprint 18.1.8.5. Strategy Overview 18.1.8.5.1. Marketing Strategy 18.1.9. Confirmit, Inc. 18.1.9.1. Overview 18.1.9.2. Product Portfolio 18.1.9.3. Profitability by Market Segments 18.1.9.4. Sales Footprint 18.1.9.5. Strategy Overview 18.1.9.5.1. Marketing Strategy 18.1.10. Ambivista 18.1.10.1. Overview 18.1.10.2. Product Portfolio 18.1.10.3. Profitability by Market Segments 18.1.10.4. Sales Footprint 18.1.10.5. Strategy Overview 18.1.10.5.1. Marketing Strategy 19. Assumptions & Acronyms Used 20. Research Methodology
Technology
July 2023
REP-GB-1573
342 pages
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