The global enterprise feedback management market size is estimated to stand at USD 2.68 billion in 2024. By 2034, the market is forecast to reach USD 14.10 billion. Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone massive change.
In recent times, leveraging customer feedback has come to be known for understanding, acting on insights, and fostering rapid engagement.
Customer feedback is considered the heartbeat of a successful enterprise. It includes the essence of customer experiences, uncovering preferences, pain points, and desires. This voice offers invaluable data, whether via reviews, surveys, or social media interactions. Varied applications of solutions, like enterprise feedback management, are instrumental in capturing customer feedback and navigating the market for enterprise feedback management software.
Key Highlights:
Attributes | Details |
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Enterprise Feedback Management Market Size (2024) | USD 2.68 billion |
Enterprise Feedback Management Industry Forecasted Size (2034) | USD 14.10 billion |
Projected Value CAGR (2024 to 2034) | 18.1% |
Attributes | Details |
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Trends |
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Opportunities |
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The increasing adoption of EFM software is escalating concerns over security and data theft. As the incidences of privacy issues and cybersecurity increase in these solutions and other digital tools, the sales of EFM are anticipated to be negatively impacted. On top of this, cloud-based feedback management solutions are being significantly adopted, thereby raising the risk of privacy concerns and data security. These attacks can come in different forms and can result in various losses like customer and business data.
In North America, the rapid adoption of next-generation innovations like AI, IoT, machine learning, and big data analytics are enhancing the market scope of enterprise feedback management (EFM) systems. This is because these technologies help procure important insights from multiple feedback datasets. Similarly, in Europe, the adoption of EFM is expected to remain strong over the forecast period due to a high level of willingness to optimize operations systems.
Countries in the Asia Pacific are predicted to expand at a remarkable pace, as these countries are relatively new to the enterprise feedback management software and tools and showcase robust economic conditions for leading vendors to flourish.
Country | Forecasted CAGR (2024 to 2034) |
---|---|
The United States | 14.90% |
Germany | 17.50% |
Japan | 19.30% |
China | 18.60% |
Australia | 21.60% |
Deployment of enterprise feedback management is predicted to expand at an impressive CAGR of 14.90% through 2034. Growth in the next ten years is predicted to increase due to:
Demand for enterprise feedback management is expected to surge at a CAGR of 17.50% through 2034. The following factors are propelling the market growth:
In China, the vendors of enterprise feedback management are finding a growth of 18.60% through 2034. Over the forecast period, the market is predicted to be driven by:
The adoption of enterprise feedback management is predicted to intensify in Japan at an excellent CAGR of 19.30% through 2034. Key factors driving the market growth are as follows:
In Australia, the deployment of enterprise feedback management services is rising at a pace of 21.60% through 2034. The market is driven by:
Attributes | Details |
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Top Type | Large Enterprises |
Market Share in 2024 | 51.3% |
As per a recent enterprise feedback management market report, the large enterprises segment is predicted to acquire a massive 51.3% in 2024. This segment is projected to hold its dominance owing to:
Attributes | Details |
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Top Touch Point | Web |
Market Share in 2024 | 28.4% |
The web segment is projected to capture a share of 28.40% in 2024. The segment is driven by factors like:
Recent Development in Enterprise Feedback Management Market
Report Attributes | Details |
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Current Total Market Size (2024) | USD 2.68 billion |
Projected Market Size (2034) | USD 14.10 billion |
CAGR (2024 to 2034) | 18.1% |
Base Year for Estimation | 2023 |
Historical Period | 2019 to 2023 |
Projections Period | 2024 to 2034 |
Market Analysis Parameter | Revenue in USD billion |
By Type | Small Enterprises, Medium Enterprises, Large Enterprises |
By Touch Point | Company Website, Branch/Store, Web, Call Center, Social Media |
By Verticals | Energy & Utilities, BFSI, Healthcare, Automotive, Transportation, Consumer goods & Retail, Media & Entertainment, Hospitality, Manufacturing |
Regions Covered | North America, Latin America, Western Europe, Eastern Europe, South Asia and Pacific, East Asia, Middle East and Africa |
Countries Covered | United States, Japan, Germany, India, United Kingdom, France, Italy, Brazil, Canada, South Korea, Australia, Spain, Netherlands, Saudi Arabia, Switzerland |
Key Players | IBM Corporation, Verint Systems Inc., MaritzCX, MirrorWave, Qualtrics, LLC, Ipsos SA, InMoment, Inc., Cvent, Inc., Confirmit, Inc., Ambivista |
Additional Attributes | Rising demand for cost-effective dairy alternatives, growing infant nutrition sector, expanding bakery industry |
Customization and Pricing | Available upon request |
Table 1: Global Market Value (US$ Million) Forecast by Region, 2019 to 2034
Table 2: Global Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 3: Global Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 4: Global Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Table 5: North America Market Value (US$ Million) Forecast by Country, 2019 to 2034
Table 6: North America Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 7: North America Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 8: North America Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Table 9: Latin America Market Value (US$ Million) Forecast by Country, 2019 to 2034
Table 10: Latin America Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 11: Latin America Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 12: Latin America Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Table 13: Western Europe Market Value (US$ Million) Forecast by Country, 2019 to 2034
Table 14: Western Europe Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 15: Western Europe Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 16: Western Europe Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Table 17: Eastern Europe Market Value (US$ Million) Forecast by Country, 2019 to 2034
Table 18: Eastern Europe Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 19: Eastern Europe Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 20: Eastern Europe Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Table 21: South Asia and Pacific Market Value (US$ Million) Forecast by Country, 2019 to 2034
Table 22: South Asia and Pacific Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 23: South Asia and Pacific Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 24: South Asia and Pacific Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Table 25: East Asia Market Value (US$ Million) Forecast by Country, 2019 to 2034
Table 26: East Asia Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 27: East Asia Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 28: East Asia Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Table 29: Middle East and Africa Market Value (US$ Million) Forecast by Country, 2019 to 2034
Table 30: Middle East and Africa Market Value (US$ Million) Forecast by Type, 2019 to 2034
Table 31: Middle East and Africa Market Value (US$ Million) Forecast by Touch Point, 2019 to 2034
Table 32: Middle East and Africa Market Value (US$ Million) Forecast by Verticals , 2019 to 2034
Figure 1: Global Market Value (US$ Million) by Type, 2024 to 2034
Figure 2: Global Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 3: Global Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 4: Global Market Value (US$ Million) by Region, 2024 to 2034
Figure 5: Global Market Value (US$ Million) Analysis by Region, 2019 to 2034
Figure 6: Global Market Value Share (%) and BPS Analysis by Region, 2024 to 2034
Figure 7: Global Market Y-o-Y Growth (%) Projections by Region, 2024 to 2034
Figure 8: Global Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 9: Global Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 10: Global Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 11: Global Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 12: Global Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 13: Global Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 14: Global Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 15: Global Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 16: Global Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 17: Global Market Attractiveness by Type, 2024 to 2034
Figure 18: Global Market Attractiveness by Touch Point, 2024 to 2034
Figure 19: Global Market Attractiveness by Verticals , 2024 to 2034
Figure 20: Global Market Attractiveness by Region, 2024 to 2034
Figure 21: North America Market Value (US$ Million) by Type, 2024 to 2034
Figure 22: North America Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 23: North America Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 24: North America Market Value (US$ Million) by Country, 2024 to 2034
Figure 25: North America Market Value (US$ Million) Analysis by Country, 2019 to 2034
Figure 26: North America Market Value Share (%) and BPS Analysis by Country, 2024 to 2034
Figure 27: North America Market Y-o-Y Growth (%) Projections by Country, 2024 to 2034
Figure 28: North America Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 29: North America Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 30: North America Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 31: North America Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 32: North America Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 33: North America Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 34: North America Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 35: North America Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 36: North America Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 37: North America Market Attractiveness by Type, 2024 to 2034
Figure 38: North America Market Attractiveness by Touch Point, 2024 to 2034
Figure 39: North America Market Attractiveness by Verticals , 2024 to 2034
Figure 40: North America Market Attractiveness by Country, 2024 to 2034
Figure 41: Latin America Market Value (US$ Million) by Type, 2024 to 2034
Figure 42: Latin America Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 43: Latin America Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 44: Latin America Market Value (US$ Million) by Country, 2024 to 2034
Figure 45: Latin America Market Value (US$ Million) Analysis by Country, 2019 to 2034
Figure 46: Latin America Market Value Share (%) and BPS Analysis by Country, 2024 to 2034
Figure 47: Latin America Market Y-o-Y Growth (%) Projections by Country, 2024 to 2034
Figure 48: Latin America Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 49: Latin America Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 50: Latin America Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 51: Latin America Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 52: Latin America Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 53: Latin America Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 54: Latin America Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 55: Latin America Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 56: Latin America Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 57: Latin America Market Attractiveness by Type, 2024 to 2034
Figure 58: Latin America Market Attractiveness by Touch Point, 2024 to 2034
Figure 59: Latin America Market Attractiveness by Verticals , 2024 to 2034
Figure 60: Latin America Market Attractiveness by Country, 2024 to 2034
Figure 61: Western Europe Market Value (US$ Million) by Type, 2024 to 2034
Figure 62: Western Europe Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 63: Western Europe Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 64: Western Europe Market Value (US$ Million) by Country, 2024 to 2034
Figure 65: Western Europe Market Value (US$ Million) Analysis by Country, 2019 to 2034
Figure 66: Western Europe Market Value Share (%) and BPS Analysis by Country, 2024 to 2034
Figure 67: Western Europe Market Y-o-Y Growth (%) Projections by Country, 2024 to 2034
Figure 68: Western Europe Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 69: Western Europe Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 70: Western Europe Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 71: Western Europe Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 72: Western Europe Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 73: Western Europe Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 74: Western Europe Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 75: Western Europe Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 76: Western Europe Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 77: Western Europe Market Attractiveness by Type, 2024 to 2034
Figure 78: Western Europe Market Attractiveness by Touch Point, 2024 to 2034
Figure 79: Western Europe Market Attractiveness by Verticals , 2024 to 2034
Figure 80: Western Europe Market Attractiveness by Country, 2024 to 2034
Figure 81: Eastern Europe Market Value (US$ Million) by Type, 2024 to 2034
Figure 82: Eastern Europe Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 83: Eastern Europe Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 84: Eastern Europe Market Value (US$ Million) by Country, 2024 to 2034
Figure 85: Eastern Europe Market Value (US$ Million) Analysis by Country, 2019 to 2034
Figure 86: Eastern Europe Market Value Share (%) and BPS Analysis by Country, 2024 to 2034
Figure 87: Eastern Europe Market Y-o-Y Growth (%) Projections by Country, 2024 to 2034
Figure 88: Eastern Europe Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 89: Eastern Europe Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 90: Eastern Europe Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 91: Eastern Europe Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 92: Eastern Europe Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 93: Eastern Europe Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 94: Eastern Europe Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 95: Eastern Europe Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 96: Eastern Europe Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 97: Eastern Europe Market Attractiveness by Type, 2024 to 2034
Figure 98: Eastern Europe Market Attractiveness by Touch Point, 2024 to 2034
Figure 99: Eastern Europe Market Attractiveness by Verticals , 2024 to 2034
Figure 100: Eastern Europe Market Attractiveness by Country, 2024 to 2034
Figure 101: South Asia and Pacific Market Value (US$ Million) by Type, 2024 to 2034
Figure 102: South Asia and Pacific Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 103: South Asia and Pacific Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 104: South Asia and Pacific Market Value (US$ Million) by Country, 2024 to 2034
Figure 105: South Asia and Pacific Market Value (US$ Million) Analysis by Country, 2019 to 2034
Figure 106: South Asia and Pacific Market Value Share (%) and BPS Analysis by Country, 2024 to 2034
Figure 107: South Asia and Pacific Market Y-o-Y Growth (%) Projections by Country, 2024 to 2034
Figure 108: South Asia and Pacific Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 109: South Asia and Pacific Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 110: South Asia and Pacific Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 111: South Asia and Pacific Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 112: South Asia and Pacific Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 113: South Asia and Pacific Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 114: South Asia and Pacific Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 115: South Asia and Pacific Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 116: South Asia and Pacific Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 117: South Asia and Pacific Market Attractiveness by Type, 2024 to 2034
Figure 118: South Asia and Pacific Market Attractiveness by Touch Point, 2024 to 2034
Figure 119: South Asia and Pacific Market Attractiveness by Verticals , 2024 to 2034
Figure 120: South Asia and Pacific Market Attractiveness by Country, 2024 to 2034
Figure 121: East Asia Market Value (US$ Million) by Type, 2024 to 2034
Figure 122: East Asia Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 123: East Asia Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 124: East Asia Market Value (US$ Million) by Country, 2024 to 2034
Figure 125: East Asia Market Value (US$ Million) Analysis by Country, 2019 to 2034
Figure 126: East Asia Market Value Share (%) and BPS Analysis by Country, 2024 to 2034
Figure 127: East Asia Market Y-o-Y Growth (%) Projections by Country, 2024 to 2034
Figure 128: East Asia Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 129: East Asia Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 130: East Asia Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 131: East Asia Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 132: East Asia Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 133: East Asia Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 134: East Asia Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 135: East Asia Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 136: East Asia Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 137: East Asia Market Attractiveness by Type, 2024 to 2034
Figure 138: East Asia Market Attractiveness by Touch Point, 2024 to 2034
Figure 139: East Asia Market Attractiveness by Verticals , 2024 to 2034
Figure 140: East Asia Market Attractiveness by Country, 2024 to 2034
Figure 141: Middle East and Africa Market Value (US$ Million) by Type, 2024 to 2034
Figure 142: Middle East and Africa Market Value (US$ Million) by Touch Point, 2024 to 2034
Figure 143: Middle East and Africa Market Value (US$ Million) by Verticals , 2024 to 2034
Figure 144: Middle East and Africa Market Value (US$ Million) by Country, 2024 to 2034
Figure 145: Middle East and Africa Market Value (US$ Million) Analysis by Country, 2019 to 2034
Figure 146: Middle East and Africa Market Value Share (%) and BPS Analysis by Country, 2024 to 2034
Figure 147: Middle East and Africa Market Y-o-Y Growth (%) Projections by Country, 2024 to 2034
Figure 148: Middle East and Africa Market Value (US$ Million) Analysis by Type, 2019 to 2034
Figure 149: Middle East and Africa Market Value Share (%) and BPS Analysis by Type, 2024 to 2034
Figure 150: Middle East and Africa Market Y-o-Y Growth (%) Projections by Type, 2024 to 2034
Figure 151: Middle East and Africa Market Value (US$ Million) Analysis by Touch Point, 2019 to 2034
Figure 152: Middle East and Africa Market Value Share (%) and BPS Analysis by Touch Point, 2024 to 2034
Figure 153: Middle East and Africa Market Y-o-Y Growth (%) Projections by Touch Point, 2024 to 2034
Figure 154: Middle East and Africa Market Value (US$ Million) Analysis by Verticals , 2019 to 2034
Figure 155: Middle East and Africa Market Value Share (%) and BPS Analysis by Verticals , 2024 to 2034
Figure 156: Middle East and Africa Market Y-o-Y Growth (%) Projections by Verticals , 2024 to 2034
Figure 157: Middle East and Africa Market Attractiveness by Type, 2024 to 2034
Figure 158: Middle East and Africa Market Attractiveness by Touch Point, 2024 to 2034
Figure 159: Middle East and Africa Market Attractiveness by Verticals , 2024 to 2034
Figure 160: Middle East and Africa Market Attractiveness by Country, 2024 to 2034
The enterprise feedback management industry is estimated to be valued at USD 2.68 billion in 2024.
The enterprise feedback management market size is forecast to surpass USD 14.10 billion by 2034.
The CAGR of the enterprise feedback management industry is expected to be 18.1% through 2034.
IBM Corporation, Verint Systems Inc., and MaritzCX are enterprise feedback management industry leaders.
The Asia Pacific is expected to make a significant contribution to the overall market growth.
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