Last-Mile Delivery Software Market Outlook (2022 to 2032)

The global Last-Mile Delivery Software Market was valued at around US $ 7 Billion in 2021. With a projected CAGR of 8.1% for the next ten years, the market is likely to reach a valuation of approximately US $ 16.7 Billion by the end of 2032.

Attributes Details
Global Last-Mile Delivery Software Market Size (2021A) US $ 7 Billion
Global Estimated Market Value (2022E) US $ 7.6 Billion
Global Forecasted Market Value (2032) US $ 16.7 Billion
Global Market Growth Rate (2022 to 2032) 8.1% CAGR
United States Forecasted Market Value (2032) US $ 6 Billion
United States Growth Rate (2022 to 2032) 7.9 % CAGR
Key Companies Profiled
  • Oracle
  • Kahuna
  • DESCARTES
  • FarEye
  • Track-POD
  • LogiNext
  • Zippykind
  • Gloat
  • Skillnet

Future Market Insights’ analysis reveals that a large proportion of the market revenue is grossed from Couriers, Express, and Parcels, which is expected to account for a forecasted CAGR of 7.7% by 2032. On-Premise Last-Mile Delivery Management Software is the top type of these tests, with a CAGR of 7.9% in the forecast period. Owing to its characteristics of optimization of costs and maximizing customer satisfaction, the market is expected to grow at a CAGR of 8.1% in the 2022 to 2032 period.

Last-Mile Delivery is a crucial part of the supply chain that can comprise between 23% and 53% of delivery costs. According to a survey, the pool of impatient consumers has been growing, of whom nearly 44% are willing to wait only two days for their order. A 2020 report by the World Economic Forum estimates a 78% increase in last-mile deliveries in urban areas by 2030. To meet this, last-mile delivery software is essential, which provides visibility and a degree of control.

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Why are enterprises choosing to automate their Last-Mile Delivery Operations?

Enterprises are seeking software that manages Last-Mile delivery to improve efficiency, delivery times, profits, and visibility. The automation of systems is necessary to reduce costs, decrease human time spent and optimize operations. Routing, which is often the most complicated part of Last-Mile delivery, can be optimized by software that will consider traffic, drivers, delivery preferences, consumer types, logistical limitations, and other factors to come up with the most efficient routes possible. The software can also notify customers of the status of their orders, reducing the load on support teams and reducing repetitive calls. Finally, this software can help with driver invoicing. The Last Mile is more often than not extremely labor intensive and the automation of the invoicing process using data collected at each step can ensure efficient and accurate reimbursement and distribution of resources to the drivers.

How new technologies have been shaping the Last-Mile delivery market?

There have been a large number of technological advancements in the Last-Mile Delivery Software Market, which has led to a swell in demand. In the forthcoming years, technology such as ADV or autonomous delivery vehicles is expected to change the supply scenario completely.

The real-time mapping of routes is another benefit offered by the last-mile delivery software market, as they have the ability to plan around roadblocks and obstacles with actual data in order to provide an accurate ETA to a customer. Radio Frequency Identification (RFID) can help enterprises in keeping track of assets and manage inventory efficiently. Furthermore, enterprises can leverage the benefits of advanced analytics, using historical data to automatically generate key points and identify critical errors in the system.

Route optimization is vital as it not only maximizes consumer satisfaction but also minimizes the costs of labor and fuel. The option of being able to record proof of delivery helps organizations ensure that immediate action can be taken whenever necessary in the case of fraudulent claims by consumers or in the case of packages going missing. The increased visibility and improved availability of data when this software is used mean that enterprises can use smart techniques to analyze data like customer feedback, distance per parcel, times when delivery is delayed, etc. to efficiently manage their resources.

The usage of a data science system allows for the making of more informed decisions. The software can also help in the batching of SKUs in order to optimize the frequency of delivery and the time spent by a single driver on the road. Predictive Intelligence and Machine Learning can help in providing accurate ETAs to consumers. The use of this type of advanced software also allows for the option of flexible and customizable deliveries, thus improving the overall consumer experience.

Sudip Saha
Sudip Saha

Principal Consultant

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Region-Wise Insights

How is the Asia-Pacific Region an emerging market for demand?

The Asia Pacific region is an emerging market for Final-Mile Routing Software, accounting for 22.2% of the market with a forecasted market size of US$ 3.7 Billion at a CAGR of 9.1%.

The new Retail approach, an emerging trend in China involves integration between online and offline retail through varied steps, one being the establishment of pickup points for their last-mile strategy. This is expected to boost demand for the last-mile delivery software market in the region, as the requirements of this form of retail are highly complex.

Country-wise Insights

Why is the United States the largest contributor to demand for Last-Mile Delivery Software?

The United States is the leading market for Final-Mile Delivery Software demand, having witnessed a CAGR of 8.7% from 2015 to 2021. The market is expected to grow in the future as well, with a forecasted market value of US $ 6 Billion. The market in the USA accounts for an absolute dollar opportunity of US$ 3.2 Billion. According to a survey of American consumers, over 40% consider fast and reliable delivery to be a top concern while shopping, with half of them willing to wait for only two days for delivery. As key players like Amazon prioritize improvements in their shipping for growth, the consumer expectation of prompt delivery is expected to continue. Harnessing the benefits of software and automated systems is necessary to meet this demand.

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Category-wise Insights

Why is the on-premise deployment type the key contributor to demand?

On-Premise is the top type of Last-Mile Delivery Software, having witnessed a CAGR of 8.9% with a forecasted CAGR of 7.9%. Cloud-based software, however, is an emerging trend that is gradually gaining popularity. Cloud-based software allows for more agility, is easy to install, and allows much greater flexibility. They also provide ease of scale since scaling to new areas requires minimal installation efforts on part of the enterprise.

Competitive Landscape

Last-Mile Delivery Software providers are focused on harnessing new technology and addressing efficient deliveries and allocation of drivers. The key Last-Mile Delivery Software Companies operating in the market include Kahuna, AGDESCARTES, FarEye, Track-POD, LogiNext, Zippykind5, Gloat, and Skillnet.

Some of the recent development in Last-Mile Delivery Software are as follows:

  • In June 2022, Onfleet announced the raising of US$ 23 Million in Series B funding, bringing their total funding amount to US$ 40 Million. According to the company, the amount raised will be used for product development and other enhancements.
  • In June 2022, California’s Last-Mile EV manufacturer BrightDrop announced the integration of the AI fleet optimization software of Marain, which can analyze, forecast and come up with multimodal fleet solutions into its Zevo vans and Trace e-carts.
  • In June 2022, SkyDrop announced the completion of production of the drone fleet for the commercial drone delivery trial with Dominoes in New Zealand.
  • In June 2022, FarEye and Spryker announced a partnership through which they aim to combine Fareye’s delivery platform that leverages data for routing and planning with Spryker’s e-commerce operating system.
  • In July 2022, Waitr Holdings Inc. announced a partnership with Elite EXTRA for Elite EXTRA’s last-mile delivery logistics software solutions
  • In July 2022, Lyve Global, which provides cloud-based delivery software via platforms and services, announced the acquisition of Jeebly, a last-mile delivery company
  • In July 2022, GEODIS announced the acquisition of Keppel Logistics.

Similarly, recent developments related to companies manufacturing Last-Mile Delivery Software have been tracked by the team at Future Market Insights, which is available in the full report.

Key Segments Covered in Last-Mile Delivery Software Survey

By Type:

  • On-Premise
  • Cloud-Based

By Application:

  • Courier, Express & Parcel
  • Retail & FMCG
  • Transportation
  • BFSI
  • E-Commerce
  • Manufacturing
  • Pharmaceutical

By Region:

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East & Africa

Frequently Asked Questions

How much is the global Last-Mile Delivery Software Market currently worth?

The global Last-Mile Delivery Software market was valued at USA $ 7 Billion in 2021.

What is the Last-Mile Delivery Software market Forecast through 2032?

The Last-Mile Delivery Software industry is set to witness a growth rate of 8.1% over the forecast period and be valued at US$ 16.7 Billion by 2032.

At what rate did demand for Last-Mile Delivery Software increase over the past years?

The Last-Mile Delivery Software market expanded by 9.1% from 2015 through 2021.

Who are the key players shaping the Last-Mile Delivery Software Industry?

Kahuna, AGDESCARTES, FarEye, Track-POD, LogiNext, Zippykind5, Gloat, and Skillnet are some of the key players operating in the Last-Mile Delivery Software Market.

Which type of Last-Mile Delivery Software is driving market demand?

On-Premise Last-Mile Delivery Software is driving Market demand, having witnessed a CAGR of 8.9% from 2015 to 2021.

Which are the top 5 countries driving the highest sales of Last-Mile Delivery Software?

The USA, UK, China, Japan, and South Korea are expected to be the key drivers of sales.

What is the USA market outlook for Last-Mile Delivery Software?

The USA accounts for over 35% of the global Last-Mile Delivery Software Market.

Table of Content
1. Executive Summary | Last-Mile Delivery Software Market
    1.1. Global Market Outlook
    1.2. Summary of Statistics
    1.3. Key Market Characteristics & Attributes
    1.4. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Market Risks and Trends Assessment
    3.1. Risk Assessment
        3.1.1. COVID-19 Crisis and Impact on Demand
        3.1.2. COVID-19 Impact Benchmark with Previous Crisis
        3.1.3. Impact on Market Value (US$ Million)
        3.1.4. Assessment by Key Countries
        3.1.5. Assessment by Key Market Segments
        3.1.6. Action Points and Recommendation for Suppliers
    3.2. Key Trends Impacting the Market
    3.3. Formulation and Application Development Trends
4. Market Background and Foundation Data Points
    4.1. Global Market (US$ Million)
    4.2. Market Opportunity Assessment (US$ Million)
        4.2.1. Total Available Market
        4.2.2. Serviceable Addressable Market
        4.2.3. Serviceable Obtainable Market
    4.3. Market Scenario Forecast
        4.3.1. Demand in Optimistic Scenario
        4.3.2. Demand in Likely Scenario
        4.3.3. Demand in Conservative Scenario
    4.4. Investment Feasibility Analysis
        4.4.1. Investment in Established Markets
            4.4.1.1. In Short Term
            4.4.1.2. In Long Term
        4.4.2. Investment in Emerging Markets
            4.4.2.1. In Short Term
            4.4.2.2. In Long Term
    4.5. Forecast Factors - Relevance & Impact
        4.5.1. Top Companies Historical Growth
        4.5.2. Global Market Growth
        4.5.3. Adoption Rate, By Country
    4.6. Market Dynamics
        4.6.1. Market Driving Factors and Impact Assessment
        4.6.2. Prominent Market Challenges and Impact Assessment
        4.6.3. Market Opportunities
        4.6.4. Prominent Trends in the Global Market & Their Impact Assessment
5. Key Success Factors
    5.1. Manufacturers’ Focus on Low Penetration High Growth Markets
    5.2. Banking on with Segments High Incremental Opportunity
    5.3. Peer Benchmarking
6. Global Market Demand Analysis 2015 to 2021 and Forecast, 2022 to 2032
    6.1. Historical Market Analysis, 2015 to 2021
    6.2. Current and Future Market Projections, 2022 to 2032
    6.3. Y-o-Y Growth Trend Analysis
7. Global Market Value Analysis 2015 to 2021 and Forecast, 2022 to 2032
    7.1. Historical Market Value (US$ Million) Analysis, 2015 to 2021
    7.2. Current and Future Market Value (US$ Million) Projections, 2022 to 2032
        7.2.1. Y-o-Y Growth Trend Analysis
        7.2.2. Absolute Opportunity Analysis
8. Global Market Analysis 2015 to 2021 and Forecast 2022 to 2032, By Application
    8.1. Introduction / Key Findings
    8.2. Historical Market Size (US$ Million) Analysis By Application, 2015 to 2021
    8.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Application, 2022 to 2032
        8.3.1. Courier, Express & Parcel
        8.3.2. Retail & FMCG
        8.3.3. Transportation
        8.3.4. BFSI
        8.3.5. E-Commerce
        8.3.6. Manufacturing
        8.3.7. Pharmaceutical
    8.4. Market Attractiveness Analysis By Application
9. Global Market Analysis 2015 to 2021 and Forecast 2022 to 2032, By Type
    9.1. Introduction / Key Findings
    9.2. Historical Market Size (US$ Million) Analysis By Type, 2015 to 2021
    9.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Type, 2022 to 2032
        9.3.1. On Premises
        9.3.2. Cloud-based
    9.4. Market Attractiveness Analysis By Type
10. Global Market Analysis 2015 to 2021 and Forecast 2022 to 2032, By Region
    10.1. Introduction
    10.2. Historical Market Size (US$ Million) Analysis By Region, 2015 to 2021
    10.3. Current Market Size (US$ Million) & Analysis and Forecast By Region, 2022 to 2032
        10.3.1. North America
        10.3.2. Latin America
        10.3.3. Europe
        10.3.4. Asia Pacific
        10.3.5. Middle East and Africa (MEA)
    10.4. Market Attractiveness Analysis By Region
11. North America Market Analysis 2015 to 2021 and Forecast 2022 to 2032
    11.1. Introduction
    11.2. Pricing Analysis
    11.3. Historical Market Value (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021
    11.4. Market Value (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032
        11.4.1. By Country
            11.4.1.1. United States of America
            11.4.1.2. Canada
            11.4.1.3. Rest of North America
        11.4.2. By Application
        11.4.3. By Type
    11.5. Market Attractiveness Analysis
        11.5.1. By Country
        11.5.2. By Application
        11.5.3. By Type
12. Latin America Market Analysis 2015 to 2021 and Forecast 2022 to 2032
    12.1. Introduction
    12.2. Pricing Analysis
    12.3. Historical Market Value (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021
    12.4. Market Value (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032
        12.4.1. By Country
            12.4.1.1. Brazil
            12.4.1.2. Mexico
            12.4.1.3. Rest of Latin America
        12.4.2. By Application
        12.4.3. By Type
    12.5. Market Attractiveness Analysis
        12.5.1. By Country
        12.5.2. By Application
        12.5.3. By Type
13. Europe Market Analysis 2015 to 2021 and Forecast 2022 to 2032
    13.1. Introduction
    13.2. Pricing Analysis
    13.3. Historical Market Value (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021
    13.4. Market Value (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032
        13.4.1. By Country
            13.4.1.1. Germany
            13.4.1.2. France
            13.4.1.3. United Kingdom
            13.4.1.4. Italy
            13.4.1.5. Benelux
            13.4.1.6. Nordic Countries
            13.4.1.7. Rest of Europe
        13.4.2. By Application
        13.4.3. By Type
    13.5. Market Attractiveness Analysis
        13.5.1. By Country
        13.5.2. By Application
        13.5.3. By Type
14. Asia Pacific Market Analysis 2015 to 2021 and Forecast 2022 to 2032
    14.1. Introduction
    14.2. Pricing Analysis
    14.3. Historical Market Value (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021
    14.4. Market Value (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032
        14.4.1. By Country
            14.4.1.1. China
            14.4.1.2. Japan
            14.4.1.3. South Korea
            14.4.1.4. Rest of Asia Pacific
        14.4.2. By Application
        14.4.3. By Type
    14.5. Market Attractiveness Analysis
        14.5.1. By Country
        14.5.2. By Application
        14.5.3. By Type
15. Middle East and Africa Market Analysis 2015 to 2021 and Forecast 2022 to 2032
    15.1. Introduction
    15.2. Pricing Analysis
    15.3. Historical Market Value (US$ Million) Trend Analysis By Market Taxonomy, 2015 to 2021
    15.4. Market Value (US$ Million) & Forecast By Market Taxonomy, 2022 to 2032
        15.4.1. By Country
            15.4.1.1. GCC Countries
            15.4.1.2. South Africa
            15.4.1.3. Turkey
            15.4.1.4. Rest of Middle East and Africa
        15.4.2. By Application
        15.4.3. By Type
    15.5. Market Attractiveness Analysis
        15.5.1. By Country
        15.5.2. By Application
        15.5.3. By Type
16. Key Countries Market Analysis 2015 to 2021 and Forecast 2022 to 2032
    16.1. Introduction
        16.1.1. Market Value Proportion Analysis, By Key Countries
        16.1.2. Global Vs. Country Growth Comparison
    16.2. US Market Analysis
        16.2.1. Value Proportion Analysis by Market Taxonomy
        16.2.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.2.2.1. By Application
            16.2.2.2. By Type
    16.3. Canada Market Analysis
        16.3.1. Value Proportion Analysis by Market Taxonomy
        16.3.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.3.2.1. By Application
            16.3.2.2. By Type
    16.4. Mexico Market Analysis
        16.4.1. Value Proportion Analysis by Market Taxonomy
        16.4.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.4.2.1. By Application
            16.4.2.2. By Type
    16.5. Brazil Market Analysis
        16.5.1. Value Proportion Analysis by Market Taxonomy
        16.5.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.5.2.1. By Application
            16.5.2.2. By Type
    16.6. Germany Market Analysis
        16.6.1. Value Proportion Analysis by Market Taxonomy
        16.6.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.6.2.1. By Application
            16.6.2.2. By Type
    16.7. France Market Analysis
        16.7.1. Value Proportion Analysis by Market Taxonomy
        16.7.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.7.2.1. By Application
            16.7.2.2. By Type
    16.8. Italy Market Analysis
        16.8.1. Value Proportion Analysis by Market Taxonomy
        16.8.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.8.2.1. By Application
            16.8.2.2. By Type
    16.9. BENELUX Market Analysis
        16.9.1. Value Proportion Analysis by Market Taxonomy
        16.9.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.9.2.1. By Application
            16.9.2.2. By Type
    16.10. UK Market Analysis
        16.10.1. Value Proportion Analysis by Market Taxonomy
        16.10.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.10.2.1. By Application
            16.10.2.2. By Type
    16.11. Nordic Countries Market Analysis
        16.11.1. Value Proportion Analysis by Market Taxonomy
        16.11.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.11.2.1. By Application
            16.11.2.2. By Type
    16.12. China Market Analysis
        16.12.1. Value Proportion Analysis by Market Taxonomy
        16.12.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.12.2.1. By Application
            16.12.2.2. By Type
    16.13. Japan Market Analysis
        16.13.1. Value Proportion Analysis by Market Taxonomy
        16.13.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.13.2.1. By Application
            16.13.2.2. By Type
    16.14. South Korea Market Analysis
        16.14.1. Value Proportion Analysis by Market Taxonomy
        16.14.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.14.2.1. By Application
            16.14.2.2. By Type
    16.15. GCC Countries Market Analysis
        16.15.1. Value Proportion Analysis by Market Taxonomy
        16.15.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.15.2.1. By Application
            16.15.2.2. By Type
    16.16. South Africa Market Analysis
        16.16.1. Value Proportion Analysis by Market Taxonomy
        16.16.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.16.2.1. By Application
            16.16.2.2. By Type
    16.17. Turkey Market Analysis
        16.17.1. Value Proportion Analysis by Market Taxonomy
        16.17.2. Value & Analysis and Forecast by Market Taxonomy, 2015 to 2032
            16.17.2.1. By Application
            16.17.2.2. By Type
        16.17.3. Competition Landscape and Player Concentration in the Country
17. Market Structure Analysis
    17.1. Market Analysis by Tier of Companies
    17.2. Market Concentration
    17.3. Market Share Analysis of Top Players
    17.4. Market Presence Analysis
        17.4.1. By Regional Footprint of Players
        17.4.2. Application Footprint by Players
18. Competition Analysis
    18.1. Competition Dashboard
    18.2. Competition Benchmarking
    18.3. Competition Deep Dive
        18.3.1. DESCARTES
            18.3.1.1. Overview
            18.3.1.2. Application Portfolio
            18.3.1.3. Sales Footprint
            18.3.1.4. Strategy Overview
        18.3.2. FarEye
            18.3.2.1. Overview
            18.3.2.2. Application Portfolio
            18.3.2.3. Sales Footprint
            18.3.2.4. Strategy Overview
        18.3.3. Track-POD
            18.3.3.1. Overview
            18.3.3.2. Application Portfolio
            18.3.3.3. Sales Footprint
            18.3.3.4. Strategy Overview
        18.3.4. LogiNext
            18.3.4.1. Overview
            18.3.4.2. Application Portfolio
            18.3.4.3. Sales Footprint
            18.3.4.4. Strategy Overview
        18.3.5. Zippykind
            18.3.5.1. Overview
            18.3.5.2. Application Portfolio
            18.3.5.3. Sales Footprint
            18.3.5.4. Strategy Overview
        18.3.6. CubeXie Software
            18.3.6.1. Overview
            18.3.6.2. Application Portfolio
            18.3.6.3. Sales Footprint
            18.3.6.4. Strategy Overview
        18.3.7. Oracle
            18.3.7.1. Overview
            18.3.7.2. Application Portfolio
            18.3.7.3. Sales Footprint
            18.3.7.4. Strategy Overview
        18.3.8. Hippo Solutions
            18.3.8.1. Overview
            18.3.8.2. Application Portfolio
            18.3.8.3. Sales Footprint
            18.3.8.4. Strategy Overview
        18.3.9. ManageTeamz
            18.3.9.1. Overview
            18.3.9.2. Application Portfolio
            18.3.9.3. Sales Footprint
            18.3.9.4. Strategy Overview
        18.3.10. Kiva Logic
            18.3.10.1. Overview
            18.3.10.2. Application Portfolio
            18.3.10.3. Sales Footprint
            18.3.10.4. Strategy Overview
        18.3.11. Livedspatcher
            18.3.11.1. Overview
            18.3.11.2. Application Portfolio
            18.3.11.3. Sales Footprint
            18.3.11.4. Strategy Overview
        18.3.12. Wing
            18.3.12.1. Overview
            18.3.12.2. Application Portfolio
            18.3.12.3. Sales Footprint
            18.3.12.4. Strategy Overview
        18.3.13. Tracify
            18.3.13.1. Overview
            18.3.13.2. Application Portfolio
            18.3.13.3. Sales Footprint
            18.3.13.4. Strategy Overview
        18.3.14. Roadwarrior
            18.3.14.1. Overview
            18.3.14.2. Application Portfolio
            18.3.14.3. Sales Footprint
            18.3.14.4. Strategy Overview
        18.3.15. Codriver
            18.3.15.1. Overview
            18.3.15.2. Application Portfolio
            18.3.15.3. Sales Footprint
            18.3.15.4. Strategy Overview
        18.3.16. Deliforce
            18.3.16.1. Overview
            18.3.16.2. Application Portfolio
            18.3.16.3. Sales Footprint
            18.3.16.4. Strategy Overview
        18.3.17. Pikpack
            18.3.17.1. Overview
            18.3.17.2. Application Portfolio
            18.3.17.3. Sales Footprint
            18.3.17.4. Strategy Overview
        18.3.18. Gloat
            18.3.18.1. Overview
            18.3.18.2. Application Portfolio
            18.3.18.3. Sales Footprint
            18.3.18.4. Strategy Overview
        18.3.19. Skillnet
            18.3.19.1. Overview
            18.3.19.2. Application Portfolio
            18.3.19.3. Sales Footprint
            18.3.19.4. Strategy Overview
        18.3.20. delivery Biz Pro
            18.3.20.1. Overview
            18.3.20.2. Application Portfolio
            18.3.20.3. Sales Footprint
            18.3.20.4. Strategy Overview

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