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Healthcare Virtual Assistants Market Outlook (2023 to 2033)

The healthcare virtual assistants generated revenue of US$ 410 million in 2022. The overall market is projected to reach US$ 512.92 million by 2023, growing at a CAGR of 30% from 2023 to 2033. A virtual assistant (VA) has now been a common practice in the healthcare industry for several years. A virtual assistant can make an important contribution to tasks such as scheduling appointments, handling customer service, and billing. Since telemedicine became more prevalent, its importance has increased in the market.

A complete online transition of healthcare practices was observed during the pandemic. With new digital solutions, doctors offered real-time video consultations, used revenue cycle management software to manage their revenue cycle, and documented health records electronically. Improved health outcomes and decreased healthcare costs are best achieved through digital patient engagement. Advances in conversational artificial intelligence have transformed basic Chabot’s into intelligent virtual assistants, which improve healthcare quality for consumers and organizations. Healthcare virtual assistants can be deployed using a variety of platforms, such as the web, iOS, Android, SMS, and email channels, as well as social media channels such as WhatsApp and Facebook. User experiences can be customized according to channel capabilities with Chabot’s.

The healthcare industry has been modifying its operations to better accommodate patients over the past two years. Healthcare professionals have been forced to rapidly adapt their techniques in response to the pandemic. At the height of the pandemic, it became too risky to schedule appointments in person. The use of telemedicine was a wise decision as a way for many providers to access their patients without placing their lives in danger. The shift was implemented almost overnight, and it has proved to be extremely successful.

Pre-and post-treatment tracking using virtual assistants is becoming increasingly popular. In addition to eliminating cancellations, VAs are used to reduce the number of outstanding bills by providing text and voicemail confirmations prior to an appointment. As Voice over Internet Protocol (VoIP) implementations become more widespread in clinical settings, healthcare organizations integrated artificial intelligence, deep learning, natural language processing, and speech recognition into mobile applications.

Increasing technological advancements in both software and hardware solutions are driving an increase in the demand for mobile health applications in the market. The VAs are allowing patients to use mobile health apps like Amazon Echo to refill prescriptions, schedule appointments, scan health records, and complete forms in advance. Wearables are becoming increasingly popular for tracking health and providing emergency alerts to users as part of virtual assistance. Using the latest fitness devices like Fitbit, users can easily monitor their health metrics like heart rate, blood pressure, and weight, uploading them to an online portal where they can access them anytime.

YugasaBot, an Indian-made platform for automating healthcare communication over WhatsApp, is the only virtual assistant dedicated to automated healthcare communication. With YugasaBot, ASHA workers now have an AI-enabled Chabot to help them answer their health-related questions about policies for their village residents as part of the DIISHA (Digital Innovations Interventions for Sustainable Healthtech Action) healthcare pilot. By implementing YugasaBot, ASHAs can access answers to their specific policy questions on WhatsApp, 24x7, in their preferred language.

A single day in 2022 saw about 1,70,000 teleconsultations, a significant increase from approximately 2,00,000 online consultations before COVID. This sudden increase in teleconsultations indicates a greater connection between healthcare and technology as a whole. Healthcare expenditures in India have increased by 73 percent since COVID, indicating a rise in the number of patients and users. Automation of communication has become increasingly significant for the healthcare industry to meet the communication needs of these users. In addition to bridging the gap, Chabot’s powered by AI are filling in the gaps in a very efficient and effective manner.

Data Points

Key Statistics

Estimated Base Year Value (2022)

US$ 410 million

Expected Market Value (2023)

US$ 512.92 million

Anticipated Forecast Value (2033)

US$ 7,070 million

Projected Growth Rate (2023 to 2033)

30% CAGR

Healthcare virtual assistants can provide 24/7 patient monitoring. The AI and rule-based systems that interact with humans to perform various tasks. These assistants use cognitive technologies such as machine learning, natural language processing, and neural networks to enable interactive communications with the end-users.

Virtual assistant technology in the healthcare industry can assist in transforming various health processes and improve healthcare delivery, worldwide. The speech recognition-based virtual assistants system in the healthcare industry is focused on aiding the administrative tasks for physicians by automating the operational processes, such as medical transcription, scheduling, chart search, and medical information search.

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Healthcare Virtual Assistants Market: - Market Dynamics

The advancements in IT systems and healthcare technologies play an important role in fueling the growth of digital healthcare IT solutions. Developments in mobile health technology has emerged as a natural extension of the new generation of healthcare IT systems.

The healthcare virtual assistants support the user database, including physicians, hospital staff, surgeons, and others. All these factors are supporting the rapid adoption of hospital automation solutions, and ultimately, fueling the growth of healthcare virtual assistants in the healthcare industry.

Demand for 24x7 Connectivity Solution for Patient Monitoring

The rising demand for establishing efficient networks among hospital staff, physicians, and others is driving the demand for healthcare virtual assistants market. Hospitals and clinical labs are more focused towards delivering high-quality patient care, which is a challenging task.

Healthcare virtual assistants help users by providing seamless connectivity to internal and external medical professionals on a real-time basis, with 24x7 connectivity between physicians, nurses, clinical laboratory staff, and other hospital staff. This connectivity helps hospitals improvise patient care coordination, safety, and simultaneously provide satisfying service to their patients.

Sudip Saha
Sudip Saha

Principal Consultant

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Healthcare Virtual Assistants Market: - Key Players

Key players in the Healthcare Virtual Assistants market are focusing on product expansion and strategic partnerships with the technology vendors to collaborate for offering quality healthcare products and services for sustained business growth.

The major players offering Healthcare Virtual Assistants solutions include -

  • Nuance Communications, Inc.
  • Amazon
  • Verint Systems Inc.
  • Infermedica
  • Sensely, Inc.
  • Microsoft Corporation
  • CSS Corporation
  • Egain Corporation
  • Kognito Solutions, LLC
  • Healthtap, Inc.
  • Babylon Healthcare Services Limited
  • ADA Digital Health, among others.

The report is a compilation of first-hand information, qualitative and quantitative assessment by industry analysts, inputs from industry experts and industry participants across the value chain of the global healthcare virtual assistants market.

The report provides an in-depth analysis of parent market trends, macroeconomic indicators and governing factors along with healthcare virtual assistants market attractiveness as per segments. The report on healthcare virtual assistants market also maps the qualitative impact of various factors on healthcare virtual assistants market segments and geographies.

Healthcare Virtual Assistants Market: - Segmentation

By Product, Healthcare Virtual Assistants Market is segmented into:

  • Web-based Chatbots
  • Mobile-based Chatbots

By End User, Healthcare Virtual Assistants Market is segmented into:

  • Healthcare Providers
  • Patients
  • Other End Users

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